• a day of massages, treatments, and spa fun!

Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

Exercise 1 – listening task – decide if each statement is True, False, or Not Stated.

1. Sovanna works at a luxury hotel spa.
2. She arrived at work at 8:30 AM.
3. Her first guest ordered cold iced tea.
4. The guest from France had a facial treatment.
5. Sovanna ate lunch alone in the break room.
6. The tourist bought two bottles of skin cream.
7. Sovanna turned on classical music when she opened the spa.
8. She put red towels on the massage tables.
9. Sovanna painted a guest’s nails with bright red polish.
10. The tourist had a body scrub made with sea salt.
11. Sovanna went to a restaurant for her lunch break.
12. She showed the tourist how to use the hot sauna safely.
13. Sovanna’s manager helped her answer the phone at the front desk.
14. She cleaned all the equipment before locking up.
15. Sovanna left the spa at 5:00 PM.
16. Sovanna took a taxi home after finishing her shift.

_____________________________

Exercise 2: chronological sequencing

EXERCISE A: FACIAL & BEAUTY SALON STEPS

Directions: Put these middle-of-the-day tasks in order from 1 to 5.

• [ _____ ] Gave a guest a relaxing foot pedicure.
• [ _____ ] Applied a moisturizing mask to the French guest’s face.
• [ _____ ] Washed the French guest’s face.
• [ _____ ] Painted the guest’s nails with bright red polish.
• [ _____ ] Gently massaged the French guest’s skin.

EXERCISE B: THE TOURIST’S SAUNA VISIT

Directions: Put the events involving the tourist in order from 1 to 5.

• [ _____ ] Gave the tourist fresh ice water.
• [ _____ ] Ate lunch in the staff break room.
• [ _____ ] Did a body scrub treatment with sea salt.
• [ _____ ] Showed the tourist how to use the hot sauna safely.
• [ _____ ] Guided the tourist to the sauna and steam room.

EXERCISE C: EVENING ROUTINE AFTER WORK

Directions: Put Sovanna’s end-of-day actions in order from 1 to 5.

• [ _____ ] Locked the entrance door at 5:00 PM.
• [ _____ ] Ate dinner.
• [ _____ ] Walked home from work.
• [ _____ ] Washed the used towels.
• [ _____ ] Went to bed early.

________________________________

Exercise 3 – listen to the story and choose the correct option (A, B, or C).

1. Where does Sovanna work?
   A) At a beauty shop in the airport
   B) At a restaurant in France
   C) At a luxury hotel spa
2. What time did Sovanna arrive at work yesterday?
   A) 8:00 AM
   B) 7:30 AM
   C) 8:30 AM
3. What was the first thing Sovanna did after unlocking the main doors?
   A) Made a cup of tea
   B) Turned on relaxing music
   C) Answered the phone
4. What color were the fresh towels Sovanna put on the tables?
   A) Blue
   B) White
   C) Red
5. What did Sovanna fill the small glass bowls with?
   A) Sea salt
   B) Ice water
   C) Fragrant oils
6. What time did Sovanna’s first guest arrive?
   A) 8:00 AM
   B) 8:30 AM
   C) 9:00 AM
7. What drink did Sovanna welcome her first guest with?
   A) Hot herbal tea
   B) Cold orange juice
   C) Fresh ice water
8. What kind of massage did Sovanna give her first guest?
   A) A back scrub massage
   B) A foot massage
   C) A full-body oil massage
9. Where was the guest who received a facial treatment from?
   A) France
   B) Cambodia
   C) England
10. What did Sovanna do during the facial treatment?
    A) Applied a moisturizing mask
    B) Painted her nails bright red
    C) Gave her a sea salt scrub
11. What color did Sovanna paint the guest’s nails in the beauty salon?
    A) Bright pink
    B) Soft yellow
    C) Bright red
12. What other service did Sovanna give the guest in the beauty salon?
    A) A sea salt scrub
    B) A full-body massage
    C) A foot pedicure
13. What time did Sovanna eat lunch?
    A) 12:00 PM
    B) 1:00 PM
    C) 12:30 PM
14. Who did Sovanna eat lunch with in the break room?
    A) Her friends
    B) Her manager
    C) A hotel guest
15. What kind of body scrub treatment did Sovanna do for a tourist?
    A) A sugar scrub
    B) A sea salt scrub
    C) A coffee scrub
16. Where did Sovanna guide the tourist after his treatment?
    A) To the sauna and steam room
    B) To the staff break room
    C) To the front desk
17. What did Sovanna give the tourist after using the sauna?
    A) Hot herbal tea
    B) Expensive skin cream
    C) Fresh ice water
18. What did Sovanna sell to a hotel guest at the front desk?
    A) Expensive skin creams
    B) Scented candles
    C) Fragrant oils
19. What time did Sovanna lock the entrance at the end of her day?
    A) 4:30 PM
    B) 5:00 PM
    C) 5:30 PM
20. How did Sovanna get home after finishing her shift?
    A) She took a bus
    B) She walked home
    C) She took a taxi

________________________________

Exercise 4 – short answers only

1. WHO received the letter from Sovanna?
2. WHAT time did Sovanna arrive at work?
3. WHAT did Sovanna turn on right after unlocking the main doors?
4. WHERE did Sovanna put the fresh white towels?
5. WHAT did Sovanna put inside the small glass bowls?
6. WHAT drink did Sovanna give her first guest at 9:00 AM?
7. WHAT kind of massage did the first guest receive?
8. WHERE was the guest who got a facial treatment from?
9. WHAT did Sovanna apply to the French guest’s face?
10. WHAT color did Sovanna paint the guest’s nails in the beauty salon?
11. WHERE did Sovanna eat her lunch?
12. WHO did Sovanna eat lunch with at 1:00 PM?
13. WHAT kind of body scrub did Sovanna give to the tourist?
14. WHERE did Sovanna guide the tourist after his treatment?
15. WHAT drink did Sovanna give the tourist after the sauna?
16. HOW did Sovanna get home at 5:00 PM?

___________________________________

Exercise 5 – fill the gap

Read the summary below. Listen to the story and write ONE word in each blank to complete the text correctly.

Sovanna works at a luxury hotel spa. Yesterday, she arrived at work at 1. ___________ AM. First, she unlocked the main doors, turned on the 2. ___________ music, put clean white
3. ___________ on the treatment tables, and filled small glass bowls with fragrant 4. ___________.

Her first guest arrived at 5. ___________ AM. Sovanna welcomed her with hot 6. ___________ tea before giving her a full-body oil 7. ___________. Later, she gave a facial treatment to a guest from 8. ___________ and applied a moisturizing 9. ___________ to her skin. In the beauty salon, she gave the guest a foot 10. ___________ and painted her nails bright
11. ___________.

At 1:00 PM, Sovanna ate lunch with her 12. ___________ in the staff break room. In the afternoon, she gave a tourist a sea
13. ___________ body scrub and guided him to the
14. ___________ and steam room. Afterward, she gave him fresh ice 15. ___________. Before closing, Sovanna worked at the front 16. ___________, where she answered phones, took credit card 17. ___________, and sold expensive skin
18. ___________. At 5:00 PM, she washed the used towels, locked the entrance, and 19. ___________ home after a busy
20. ___________ at work.

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ANSWER KEYS

Exercise 1 – answer key

1. True — „It was very long and busy at the luxury hotel spa!“
2. False — She arrived at 8:00 AM („I arrived at work at 8:00 AM.“).
3. False — She served hot herbal tea („I welcomed her with a hot herbal tea…“).
4. True — „Next, I did a facial treatment for a guest from France.“
5. False — She ate with her friends („…with my friends.“).
6. Not Stated — The story says she sold expensive skin creams, but doesn’t mention how many bottles („I also sold some expensive skin creams…“).
7. Not Stated — The story says „relaxing music,“ but doesn’t state it was classical („…turned on the relaxing music.“).
8. False — The towels were fresh and white („…fresh, white towels…“).
9. True — „I painted her nails with a bright red color…“
10. True — „In the afternoon, I did a body scrub treatment with sea salt…“
11. False — She ate in the staff break room („…in the staff break room…“).
12. True — „I showed him how to use the hot sauna safely…“
13. Not Stated — The text doesn’t mention a manager assisting her („Later, I answered the phone…“).
14. True — „Finally, I cleaned all the equipment…“
15. True — “ locked the entrance at 5:00 PM.“
16. False — She walked home („I walked home…“).

__________________________

Exercise 2 – answer key

Exercise A: Facial & Beauty Salon Steps

• Numerical Order: 5, 2, 1, 4, 3
• Sentences in Correct Order:

1. Sovanna washed the French guest’s face.
2. Sovanna applied a moisturizing mask to the French guest’s face.
3. Sovanna gently massaged the French guest’s skin.
4. Sovanna painted the guest’s nails with bright red polish.
5. Sovanna gave a guest a relaxing foot pedicure.

Exercise B: The Tourist’s Sauna Visit

• Numerical Order: 5, 1, 2, 4, 3
• Sentences in Correct Order:

1. Sovanna ate lunch in the staff break room.
2. Sovanna did a body scrub treatment with sea salt.
3. Sovanna guided the tourist to the sauna and steam room.
4. Sovanna showed the tourist how to use the hot sauna safely.
5. Sovanna gave the tourist fresh ice water.

Exercise C: Evening Routine After Work

• Numerical Order: 2, 4, 3, 1, 5
• Sentences in Correct Order:

1. Sovanna washed the used towels.
2. Sovanna locked the entrance door at 5:00 PM.
3. Sovanna walked home from work.
4. Sovanna ate dinner.
5. Sovanna went to bed early.

__________________________________

Exercise 3:

1. Where does Sovanna work?
   Text: „at the luxury hotel spa!“
   Options: A) beauty shop, B) restaurant in France, C) luxury hotel spa
   Correct: C
2. What time did Sovanna arrive at work yesterday?
   Text: „I arrived at work at 8:00 AM.“
   Options: A) 8:00 AM, B) 7:30 AM, C) 8:30 AM
   Correct: A
3. What was the first thing Sovanna did after unlocking the main doors?
   Text: „First, I unlocked the main doors and turned on the relaxing music.“
   Options: A) Made tea, B) Turned on relaxing music, C) Answered phone
   Correct: B
4. What color were the fresh towels Sovanna put on the tables?
   Text: „fresh, white towels“
   Options: A) Blue, B) White, C) Red
   Correct: B
5. What did Sovanna fill the small glass bowls with?
   Text: „filled the small glass bowls with fragrant oils.“
   Options: A) Sea salt, B) Fragrant oils, C) Ice water
   Correct: B
6. What time did Sovanna’s first guest arrive?
   Text: „At 9:00 AM, my first guest came.“
   Options: A) 8:00 AM, B) 8:30 AM, C) 9:00 AM
   Correct: C
7. What drink did Sovanna welcome her first guest with?
   Text: „welcomed her with a hot herbal tea“
   Options: A) Hot herbal tea, B) Cold orange juice, C) Fresh ice water
   Correct: A
8. What kind of massage did Sovanna give her first guest?
   Text: „gave her a full-body oil massage.“
   Options: A) Back scrub, B) Full-body oil massage, C) Foot massage
   Correct: B
9. Where was the guest who received a facial treatment from?
   Text: „facial treatment for a guest from France.“
   Options: A) France, B) Cambodia, C) England
   Correct: A
10. What did Sovanna do during the facial treatment?
    Text: „applied a moisturizing mask“
    Options: A) Applied a moisturizing mask, B) Painted nails red, C) Gave sea salt scrub
    Correct: A
11. What color did Sovanna paint the guest’s nails in the beauty salon?
    Text: „painted her nails with a bright red color“
    Options: A) Bright pink, B) Soft yellow, C) Bright red
    Correct: C
12. What other service did Sovanna give the guest in the beauty salon?
    Text: „gave her a relaxing foot pedicure.“
    Options: A) Sea salt scrub, B) Foot pedicure, C) Full-body massage
    Correct: B
13. What time did Sovanna eat lunch?
    Text: „At 1:00 PM, I ate a quick lunch…“
    Options: A) 12:00 PM, B) 1:00 PM, C) 12:30 PM
    Correct: B
14. Who did Sovanna eat lunch with in the break room?
    Text: „…with my friends.“
    Options: A) Her friends, B) Her manager, C) A hotel guest
    Correct: A
15. What kind of body scrub treatment did Sovanna do for a tourist?
    Text: „body scrub treatment with sea salt for a tourist.“
    Options: A) Sugar scrub, B) Sea salt scrub, C) Coffee scrub
    Correct: B
16. Where did Sovanna guide the tourist after his treatment?
    Text: „guided him to the sauna and steam room.“
    Options: A) To the sauna and steam room, B) To staff break room, C) To front desk
    Correct: A
17. What did Sovanna give the tourist after using the sauna?
    Text: „gave him fresh ice water.“
    Options: A) Hot herbal tea, B) Expensive skin cream, C) Fresh ice water
    Correct: C
18. What did Sovanna sell to a hotel guest at the front desk?
    Text: „sold some expensive skin creams to a hotel guest.“
    Options: A) Expensive skin creams, B) Scented candles, C) Fragrant oils
    Correct: A
19. What time did Sovanna lock the entrance at the end of her day?
    Text: „locked the entrance at 5:00 PM.“
    Options: A) 4:30 PM, B) 5:00 PM, C) 5:30 PM
    Correct: B
20. How did Sovanna get home after finishing her shift?
    Text: „I walked home…“
    Options: A) Took a bus, B) She walked home, C) Took a taxi
    Correct: B

____________________________________

Exercise 4 – answer key:

1. Who received the letter from Sovanna? Somalena
2. What time did Sovanna arrive at work? 8:00 AM
3. What did Sovanna turn on right after unlocking the main doors? Relaxing music
4. Where did Sovanna put the fresh white towels? On the tables
5. What did Sovanna put inside the small glass bowls? Fragrant oils
6. What drink did Sovanna give her first guest at 9:00 AM? Hot herbal tea
7. What kind of massage did the first guest receive? Full-body oil massage
8. Where was the guest who got a facial treatment from? France
9. What did Sovanna apply to the French guest’s face? Moisturizing mask
10. What color did Sovanna paint the guest’s nails in the beauty salon? Bright red
11. Where did Sovanna eat her lunch? Staff break room
12. Who did Sovanna eat lunch with at 1:00 PM? Her friends
13. What kind of body scrub did Sovanna give to the tourist? Sea salt
14. Where did Sovanna guide the tourist after his treatment? Sauna and steam room
15. What drink did Sovanna give the tourist after the sauna? Fresh ice water
16. How did Sovanna get home at 5:00 PM? She walked

______________________________

Exercise 5 – answer key:

1. 8:00 | 2. relaxing | 3. towels | 4. oils | 5. 9:00 | 6. herbal | 7. massage | 8. France | 9. mask | 10. pedicure | 11. red |
12. friends | 13. salt | 14. sauna | 15. water | 16. desk |
17. payments | 18. creams | 19. walked | 20. day

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Dear Somalena,

How are you? I want to tell you about my day yesterday. It was very long and busy at the luxury hotel spa!

I arrived at work at 8:00 AM. First, I unlocked the main doors and turned on the relaxing music. Then, I prepared the treatment rooms. I put fresh, white towels on the tables and filled the small glass bowls with fragrant oils.

At 9:00 AM, my first guest came. I welcomed her with a hot herbal tea and explained our spa menu. After that, I gave her a full-body oil massage. Next, I did a facial treatment for a guest from France. I washed her face, applied a moisturizing mask, and gently massaged her skin.

Before lunch, I helped another guest in the beauty salon. I painted her nails with a bright red color and gave her a relaxing foot pedicure.

At 1:00 PM, I ate a quick lunch in the staff break room with my friends.

In the afternoon, I did a body scrub treatment with sea salt for a tourist. After his treatment, I guided him to the sauna and steam room. I showed him how to use the hot sauna safely and gave him fresh ice water. Later, I answered the phone at the front desk, scheduled new appointments, and processed credit card payments. I also sold some expensive skin creams to a hotel guest.

Finally, I cleaned all the equipment, washed the used towels, and locked the entrance at 5:00 PM. I walked home, ate dinner, and went to bed early.

Write to me soon!

Love,

Sovanna

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MORE ON SPAS
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Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at