Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

• life after the hotel

Exercise 1 – multiple-choice questions

1. Why did Lina decide to retire?

A. She wanted to change hotels. B. She had worked for many years. C. She wanted to study English.

2. How did the hotel staff say goodbye to Lina?

A. They gave her a new job. B. They closed the hotel. C. They organised a small party.

3. Who came to thank Lina?

A. People from different departments B. Only the hotel managers C. Her old school friends

4. What did one young employee talk about?

A. Her family holidays B. Her first months at the front desk C. Her plans to leave the country

5. How had Lina helped the young employee?

A. She had found her a new home. B. She had paid for her studies. C. She had helped her improve her English.

6. What did Lina believe about good management?

A. It was only about money. B. It was also about helping people. C. It was mainly about reports.

7. How did Lina feel at first after retirement?

A. Strange B. Angry C. Excited

8. What did Lina no longer need to do?

A. Meet her friends B. Help her family C. Check reports

9. What did Lina sometimes miss?

A. Her school days B. The busy hotel life C. Her first apartment

10. What did Lina need after retirement?

A. Time to adjust B. A new uniform C. A different manager

11. What did Lina begin to enjoy?

A. Working longer hours B. Attending more meetings C. Her new freedom

12. Who did Lina want to help?

A. Hotel owners only B. Young people who wanted hotel jobs C. Tourists looking for hotels

13. What did Lina say about a successful career?

A. It was not always easy. B. It never included mistakes. C. It always brought quick success.

14. What could people do after facing problems?

A. Forget every lesson B. Stop trying new things C. Learn and move forward

15. What did Lina encourage young people to do?

A. Avoid asking questions B. Listen to advice C. Work without breaks

16. Why was English useful for young people?

A. It could bring new opportunities. B. It made work unnecessary. C. It removed every problem.

17. How did Lina feel when she looked back?

A. Nervous B. Disappointed C. Proud

18. Where had Lina started her career?

A. In a hotel office B. At the front desk C. In a school

19. What did Lina do to become General Manager?

A. She worked hard. B. She changed jobs every year. C. She stopped learning.

20. How could Lina help people after retirement?

A. By opening another hotel B. By returning to the front desk C. By sharing her knowledge

_____________________

Exercise 2 – true or false

1. Lina decided to retire after many years in hotel management.

2. The hotel staff organised a large dinner for Lina.

3. Only the hotel managers came to thank Lina.

4. One young employee spoke about her first months at the front desk.

5. Lina had helped the young employee improve her English.

6. Lina believed that good management was only about money and results.

7. At first, retirement felt strange to Lina.

8. After retirement, Lina still had daily reports to check at the hotel.

9. Lina never missed the busy life of the hotel.

10. Lina needed time to get used to her new life.

11. After retirement, Lina had to follow a busy work schedule.

12. Lina began sharing her experience with young people who wanted to work in hotels.

13. Lina explained that a successful career was not always easy.

14. Lina told young people to ignore advice from others.

15. Lina explained that English could help young people find new opportunities.

16. Lina felt disappointed when she looked back at her career.

17. Lina began her career as a General Manager.

18. Lina worked hard to become General Manager.

19. Lina believed that retirement meant her life had lost its purpose.

20. After retirement, Lina could still share her knowledge and help young people.

_____________________

Exercise 3 -match the two halves

First half

1. After many years in hotel management, Lina

2. On her last day, the hotel staff

3. One young employee explained how Lina

4. Lina believed that good management was also about

5. At first, retirement

6. Lina sometimes missed

7. Lina started sharing her experience with

8. She encouraged young people to

9. Looking back, Lina felt proud because

10. After retirement, Lina could still

Second Half

A. listen to advice and respect their colleagues.

B. the busy life of the hotel.

C. she had worked hard to become General Manager.

D. decided to retire.

E. helping people learn new skills.

F. share her knowledge and help others.

G. felt strange to Lina.

H. had helped her improve her English.

I. organised a small farewell party.

J. young people who wanted to work in hotels.

######################

Exercise 1 – answer key

1B, 2C, 3A, 4B, 5C, 6B, 7A, 8C, 9B, 10A, 11C,
12B, 13A, 14C, 15B, 16A, 17C, 18B, 19A, 20C

______________________________

Exercise 2 – answer key

1T, 2F, 3F, 4T, 5T, 6F, 7T, 8F, 9F, 10T, 11F,
12T, 13T, 14F, 15T, 16F, 17F, 18T, 19F, 20T

______________________________

Exercise 3 – answer key

1D, 2I, 3H, 4E, 5G, 6B, 7J, 8A, 9C, 10F

######################

After many years in hotel management, Lina decided to retire. It was not an easy decision because her work had been an important part of her life. She had built strong relationships with her colleagues and employees.

On her last day, the hotel staff organised a small farewell party. People from different departments came to thank her. Some had worked with Lina for many years, while others had only recently joined the hotel.

One young employee spoke about her first months at the front desk. She explained how Lina had helped her improve her English, deal with difficult guests, and become more confident at work.

Lina was happy to hear these words. She believed that good management was not only about money and results. It was also about helping people learn new skills and do their jobs well.

At first, retirement felt strange. Lina no longer had meetings to attend, reports to check, or problems to solve. She enjoyed having more time for her family and friends, but she sometimes missed the busy life of the hotel.

She needed time to get used to her new life. Slowly, she began to enjoy her freedom. She could choose how to spend her days without following a busy work schedule.

Lina also started sharing her experience with young people who wanted to work in hotels. She told them that a successful career was not always easy. People made mistakes, faced problems, and sometimes felt disappointed. However, they could learn from these experiences and move forward.

She encouraged young people to listen to advice, respect their colleagues, and keep learning. She explained that English could help them find new opportunities.

Looking back, Lina felt proud of her journey. She had started with a simple job and worked hard to become General Manager. Now she could help others in a different way. Her career had ended, but she could still share her knowledge and help young people build a better future.

#######################

#######################

Please use the box below
to write your feedback.
Only I can read it.
It is not public.

Please tell me:

• Are the texts and exercises OK?
• Are the topics OK?
• Is the level OK?
• Is it too easy or too difficult?
• Is it oo short, too long?
• Do you want texts about other topics?

Thank you! I appreciate your feedback.

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at

• a life in hotels: General Manager

Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

Exercise 1 – multiple choice

1. What was Lina’s new position at the hotel?

A. Head receptionist B. General Manager C. Front desk worker

2. What was Lina responsible for?

A. Only the hotel rooms B. Only the hotel staff C. The whole hotel

3. What problem did the hotel have during Lina’s first year?

A. There were fewer guests than usual. B. The hotel had too many rooms. C. The staff wanted longer holidays.

4. Why did some managers want fewer employees?

A. To give guests more space B. To open another hotel C. To save money

5. What did Lina ask the managers to do?

A. Find other ways to improve the hotel B. Close the hotel C. Send workers home

6. What problem did they find in some rooms?

A. They were too large. B. They needed repairs. C. They had too many beds.

7. What did new employees need?

A. Longer breaks B. Higher prices C. More training

8. How did Lina and her team try to improve the hotel?

A. They stopped taking bookings. B. They repaired rooms and trained staff. C. They reduced all services.

9. Did the changes bring quick results?

A. Yes, everything changed in one day. B. Yes, all problems ended immediately. C. No, the team had to be patient.

10. What happened slowly after the changes?

A. More guests returned. B. The hotel closed. C. More employees left.

11. How did the employees feel as the situation improved?

A. Less interested B. More confident C. More nervous

12. What did Lina do after the team worked hard?

A. She ignored their work. B. She gave them more problems. C. She thanked them.

13. What did Lina learn about running a hotel?

A. One person cannot do everything alone. B. Only managers should make plans. C. Guests should solve hotel problems.

14. What helped Lina understand young employees?

A. Her time away from the hotel B. Her own first job at the front desk C. Her work in another country

15. What did Lina remember about her first job?

A. She had managed the whole hotel. B. She had wanted to leave immediately. C. She had felt nervous.

16. What did Lina do to help young employees?

A. She supported their development. B. She asked them to become managers at once. C. She gave them fewer tasks.

17. What helped the departments work better together?

A. Working separately B. Better communication C. Avoiding meetings

18. What did Lina check as General Manager?

A. The guests‘ home addresses B. The workers‘ private lives C. The hotel’s results

19. What did Lina believe was part of good leadership?

A. Listening and helping people B. Making every decision alone C. Giving orders without discussion

20. What helped the hotel move towards success?

A. Fewer guests and higher costs B. Teamwork and shared goals C. Less training for new staff

_______________________

Exercise 2: put the events in the correct order

A. Lina thanked the employees for their hard work.

B. Some rooms needed repairs.

C. Lina became the General Manager.

D. The hotel had fewer guests than usual.

E. The team improved staff training.

F. More guests returned to the hotel.

G. Lina asked the managers to find other solutions.

H. The employees became more confident.

________________________________

Exercise 3 – complete

1. After many years of hard work, Lina became the General __________ of the hotel.

2. She had started her career at the front desk, and now she was responsible for the whole __________.

3. She was proud of her progress, but she knew that her new job would bring many __________.

4. As General Manager, Lina worked with the managers of different __________.

5. She checked the hotel’s results, made plans, and helped the team provide good __________.

6. There were fewer guests than usual, and the costs were getting __________.

7. Some managers wanted to reduce the number of employees to save __________.

8. Lina understood their worries, but she wanted to find a better __________.

9. Together, they found several areas that needed __________.

10. Some rooms needed repairs, communication between departments was not good enough, and new employees needed more __________.

11. The changes did not bring quick results, so everyone had to be __________.

12. Slowly, the situation __________.

13. More guests returned, and the employees became more __________.

14. Lina thanked the team for their hard work and showed them that their efforts were __________.

15. A successful hotel needed people who trusted each other and worked towards the same __________.

########################

########################

Exercise 1 – answer key

1B, 2C, 3A, 4C, 5A, 6B, 7C, 8B, 9C, 10A, 11B,
12C, 13A, 14B, 15C, 16A, 17B, 18C, 19A, 20B

______________________________

Exercise 2 -answer key:

C–1, D–2, G–3, B–4, E–5, F–6, H–7, A–8

______________________________

Exercise 3 – answer key

1. Manager, 2. hotel, 3. challenges, 4. departments, 5. service, 6. higher, 7. money, 8. solution, 9. attention, 10. training, 11. patient, 12. improved, 13. confident, 14. important, 15. goals

#######################

#######################

Please use the box below
to write your feedback.
Only I can read it.
It is not public.

Please tell me:

• Are the texts and exercises OK?
• Are the topics OK?
• Is the level OK?
• Is it too easy or too difficult?
• Is it oo short, too long?
• Do you want texts about other topics?

Thank you! I appreciate your feedback.

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at

#######################

After many years of hard work, Lina became the General Manager of the hotel. She had started her career at the front desk, and now she was responsible for the whole hotel. She was proud of her progress, but she knew that her new job would bring many challenges.

As General Manager, Lina worked with the managers of different departments. She checked the hotel’s results, made plans, and helped the team provide good service. Her decisions affected both the guests and the employees.

During her first year, the hotel had a difficult time. There were fewer guests than usual, and the costs were getting higher. Some managers wanted to reduce the number of employees to save money. Lina understood their worries, but she wanted to find a better solution.

She asked the managers to look at the problems carefully and suggest other ways to improve the hotel. Together, they found several areas that needed attention. Some rooms needed repairs, communication between departments was not good enough, and new employees needed more training.

Lina and her team made a plan. They organised repairs, improved staff training, and worked together to give guests better service. The changes did not bring quick results, so everyone had to be patient.

Slowly, the situation improved. More guests returned, and the employees became more confident. Lina thanked the team for their hard work and showed them that their efforts were important.

She understood that a General Manager could not do everything alone. A successful hotel needed people who trusted each other and worked towards the same goals.

Although Lina was proud of her position, she never forgot her first job. She remembered how nervous she had been when she started working at the front desk. This helped her understand young employees and support their development.

Lina had learned that good leadership was not only about making decisions. It was also about listening, working together, and helping people do their best.

#######################

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at

• the first real challenge

Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

Exercise 1 – true or false

1. Lina believed that trust could be built without patience.
2. Two employees argued about their duties during a busy weekend.
3. Lina changed the work plan after finding the cause of the problem.
4. Lina found her new job easier than she had expected.
5. Lina asked the employees to tell her earlier when they noticed problems.
6. Every employee agreed with Lina’s decisions.
7. Several guests were waiting at the front desk during the argument.
8. Lina listened to each employee separately before making her decision.
9. The problem was caused by one employee who was lazy and unwilling to help.
10. Lina became a front desk supervisor several years after starting her career.
11. Lina refused to explain her decisions to the team.
12. The duties had not been shared equally.
13. Lina thought a good leader always needed to know every answer immediately.
14. Lina wanted to solve the problem quickly but knew that a quick decision might be unfair.
15. Both employees were satisfied with their work duties.
16. Lina checked the work plans to understand the problem.
17. Her team began to respect her more because she tried to treat everyone fairly.
18. The argument began because guests complained about their rooms.
19. Lina had to organise work shifts and check daily tasks.
20. Lina made her decision without listening to the workers.
21. Lina learned that asking questions could help solve problems.
22. Lina was responsible only for her own work.
23. Lina understood that trust took time to build.
24. The two employees immediately accepted each other’s opinions.
25. Lina became a stronger leader by dealing with challenges one at a time.

_____________________________

Exercise 2 – multiple choice

1. What did Lina discover about her new job?

• A. It was easier than expected.
• B. It was more difficult than expected.
• C. It was shorter than expected.

2. What did Lina have to organise?

• A. Guest holidays
• B. Hotel building work
• C. Work shifts

3. Why did the two employees argue?

• A. They disagreed about their duties.
• B. They wanted to change hotels.
• C. They had lost their work plans.

4. What was happening while Lina dealt with the argument?

• A. The hotel was closing.
• B. Several guests were waiting.
• C. The front desk was empty.

5. How did Lina speak to the two workers?

• A. She spoke to them separately.
• B. She sent them home.
• C. She asked the guests to speak to them.

6. What did Lina check?

• A. Guest reviews
• B. The hotel menu
• C. Work plans

7. What was the real problem?

• A. One worker refused to work.
• B. The duties were shared unfairly.
• C. The guests had complained about the rooms.

8. What did Lina do after checking the work plans?

• A. She changed the work plan.
• B. She ignored the argument.
• C. She dismissed both employees.

9. What did Lina ask the employees to do?

• A. Work fewer hours
• B. Avoid difficult tasks
• C. Report problems earlier

10. What did Lina learn about leadership?

• A. Leaders should never ask questions.
• B. Listening can help solve problems.
• C. Every problem needs an immediate decision.

11. Why did Lina avoid making a quick decision?

• A. She wanted to treat both workers fairly.
• B. She did not know their names.
• C. She wanted the guests to decide.

12. What was NOT the cause of the argument?

• A. Unequal duties
• B. An unfair work plan
• C. A guest complaint about a room

13. What did Lina explain to her team?

• A. Her decision
• B. The hotel prices
• C. The guests‘ travel plans

14. Why did the team begin to respect Lina more?

• A. She gave everyone less work.
• B. She always agreed with everyone.
• C. She tried to treat everyone fairly.

15. What did Lina understand about trust?

• A. It is not important for leaders.
• B. It takes time to build.
• C. It comes after one decision.

16. Which qualities helped Lina become a stronger leader?

• A. Patience and honesty
• B. Speed and silence
• C. Anger and fear

17. What was Lina responsible for as a supervisor?

• A. Only her own tasks
• B. Managing every hotel in the city
• C. Helping her team do their jobs well

18. How did the two employees feel about their workload?

• A. They were both completely satisfied.
• B. They had different opinions about it.
• C. They both wanted to leave the hotel.

19. What helped Lina understand the real problem?

• A. Listening to both workers and checking the plans
• B. Choosing one worker immediately
• C. Asking guests to solve the argument

20. How was Lina changing?

• A. She was avoiding responsibility.
• B. She was becoming less patient.
• C. She was becoming a stronger leader.

_______________________________

Exercise 3 – cause and effect, match

Causes

1. Lina became a front desk supervisor.
2. Two employees argued about their duties.
3. Several guests were waiting at the front desk.
4. Lina wanted to make a fair decision.
5. Lina spoke to each worker separately.
6. Lina checked the work plans.
7. The duties had not been shared equally.
8. Lina changed the work plan.
9. Lina explained her decision to the team.
10. Lina asked employees to report problems earlier.
11. Lina listened carefully and asked questions.
12. Lina tried to treat everyone fairly.
13. Lina understood that trust took time to build.
14. Lina learned from difficult situations at work.

Effects

A. Her team began to respect her more.

B. She found the reason for the problem.

C. She became a stronger leader.

D. She had to organise work and support her team.

E. She wanted to solve the problem quickly.

F. She could listen to both workers.

G. The employees could tell her about problems sooner.

H. The work plan needed to change.

I. She learned to understand problems before solving them.

J. The team could understand her decision.

K. The employees were unhappy about their workload.

L. She knew that good relationships needed time.

M. She avoided making an unfair decision too quickly.

N. The work was shared more fairly.

#######################

Exercise 1 – answer key

1F, 2T, 3T, 4F, 5T, 6F, 7T, 8T, 9F, 10T,
11F, 12T, 13F, 14T, 15F, 16T, 17T, 18F, 19T,
20F, 21T, 22F, 23T, 24F, 25T

________________________________

Exercise 2- answer key

1B, 2C, 3A, 4B, 5A, 6C, 7B, 8A, 9C, 10B,
11A, 12C, 13A, 14C, 15B, 16A, 17C, 18B, 19A, 20C

_______________________________

Exercise 3- answer key

1D, 2K, 3E, 4M, 5F, 6B, 7H, 8N,
9J, 10G, 11I, 12A, 13L, 14C

#######################

Several years after starting her career, Lina became a front desk supervisor. She was proud of her progress, but she soon discovered that her new job was more difficult than she had expected.

As a supervisor, Lina had to organise work shifts, check daily tasks, and support her team. She also had to handle complaints and explain decisions that some employees did not like. She was now responsible for helping others do their jobs well.

One busy weekend, two employees argued about their duties. One worker believed that he always had more work than his colleague. The other felt that he was doing his fair share. Both were unhappy, and neither wanted to accept the other’s opinion.
Lina was under pressure because several guests were waiting at the front desk. She wanted to solve the problem quickly, but she knew that a quick decision might be unfair. Instead, she spoke to each worker separately and listened carefully to both sides.
Then she checked their work plans. She discovered that the duties had not been shared equally. The problem was not that one employee was lazy or unwilling to help. The way the work had been organised was unfair.
Lina changed the work plan and explained her decision to the team. She also asked the employees to tell her earlier when they noticed problems.

The experience taught Lina an important lesson about leadership. A good leader did not need to know every answer immediately. Sometimes, the best solution came from listening, asking questions, and understanding the real cause of a problem.
Not everyone agreed with Lina’s decisions, but her team began to respect her more. They saw that she tried to treat everyone fairly.
Lina understood that trust took time to build. It required patience, honesty, and the courage to make difficult decisions. She was becoming a stronger leader, one challenge at a time.

#######################

#######################

Please use the box below
to write your feedback.
Only I can read it.
It is not public.

Please tell me:

• Are the texts and exercises OK?
• Are the topics OK?
• Is the level OK?
• Is it too easy or too difficult?
• Is it oo short, too long?
• Do you want texts about other topics?

Thank you! I appreciate your feedback.

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at

• more than just a job
  

Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

Exercise 1 – multiple choice

1. How long had Lina worked at the hotel before she became experienced?

a) Six months b) Two years c) One year

2. What could Lina do well?

a) Cook meals b) Repair rooms c) Manage bookings

3. Why was the family’s room not ready?

a) The room was dirty. b) The family arrived too early. c) A worker made a booking mistake.

4. How did the parents feel after their journey?

a) Excited b) Tired c) Relaxed

5. What did Lina do first to help the family?

a) She called the manager. b) She changed their booking. c) She listened carefully.

6. What did Lina check?

a) Available rooms b) Room prices c) The guest list

7. Who did Lina speak to before finding a room?

a) A hotel guest b) Another worker c) A family member

8. How did the family feel about the solution?

a) They were still angry. b) They wanted to leave. c) They were happy.

9. What did Lina do after helping the family?

a) She went home. b) She told her manager about the mistake. c) She took a break.

10. Why did Lina tell her manager about the mistake?

a) To prevent the same problem b) To get a better job c) To complain about the family

11. Why was the manager impressed?

a) Lina worked late. b) Lina knew many guests. c) Lina acted quickly and took responsibility.

12. What new task did Lina receive?

a) Training two new employees b) Cleaning rooms c) Managing the restaurant

13. How did Lina feel before the training?

a) Angry b) Nervous c) Bored

14. How did Lina prepare for the training?

a) She asked guests for help. b) She waited for instructions. c) She prepared carefully.

15. How did Lina explain the tasks?

a) Step by step b) Very quickly c) Only once

16. What should new employees do when unsure?

a) Leave the hotel b) Ask questions c) Stop working

17. What did Lina want the new employees to learn?

a) To finish early b) To work alone c) To learn from mistakes

18. What did Lina learn about her job?

a) She could help colleagues improve. b) Guests were not important. c) Training was not useful.

19. Why did Lina receive more tasks?

a) The hotel had fewer guests. b) Her manager trusted her more. c) She wanted shorter working hours.

20. What did Lina begin to think about seriously?

a) Opening a restaurant b) Leaving the hotel c) Hotel management

####################

Exercise 2 – true or false

1. Lina had worked at the hotel for two years.
2. Lina did not know how to manage bookings.
3. A booking mistake caused a problem for a family.
4. The parents were tired after their long journey.
5. Lina ignored the parents when they complained.
6. Lina checked which rooms were available.
7. Lina found a room without speaking to another worker.
8. The family was unhappy with the solution.
9. Lina told her manager about the mistake.
10. Her manager was unhappy with Lina’s actions.
11. Lina had to train two new employees.
12. Lina felt nervous before training the new workers.
13. Lina told the new employees never to ask questions.
14. Lina did not want the new employees to learn from their mistakes.
15. Lina began to think about a future in hotel management.

####################

Exercise 1:
1b, 2c, 3c, 4b, 5c, 6a, 7b, 8c, 9b, 10a,
11a, 12a, 13b, 14c, 15a, 16b, 17c, 18a, 19b, 20c

___________________________

Exercise 2:
1T, 2F, 3T, 4T, 5F, 6T, 7F, 8F, 9T, 10F,
11T, 12T, 13F, 14F, 15T

####################

####################

After two years, Lina had become an experienced front desk worker at the hotel. She knew how to welcome guests, manage bookings, and answer questions. She had learned that good service meant more than being polite. It also meant listening to guests and helping them solve problems.

One afternoon, a family arrived after a long journey. The parents were tired, and their children wanted to rest. However, their room was not ready because a member of staff had entered their booking incorrectly.

The parents were unhappy, and Lina understood their problem. She listened carefully, said she was sorry, and checked which rooms were available. After speaking to another worker, she found a suitable room for the family. She explained the situation and told the parents what would happen next.

The family was happy with the solution. Lina had helped them quickly and politely. Afterward, she told her manager about the mistake. She wanted the team to understand the problem and prevent it from happening again.

Her manager was impressed. Lina had not waited for someone else to help. She had acted quickly and taken responsibility for the situation.

A few months later, the manager asked Lina to train two new employees. At first, she felt nervous because she had never taught other workers before.

Lina prepared carefully and explained each task step by step. She showed the new employees how to welcome guests and manage their daily work. She also told them to ask questions whenever they were unsure. She wanted them to feel comfortable and learn from their mistakes.

Lina began to understand that her job was not only about helping guests. She could also help her colleagues improve their skills.

Her manager trusted her more and gave her new tasks. Lina enjoyed helping others and started to think seriously about a future in hotel management.

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Vocabulary:

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Exercise 3: match the words with their definitions

Words

1. to be experienced
2. to be polite
3. to solve a problem
4. a journey
5. to rest
6. to enter a booking
7. a suitable room
8. to explain the situation
9. a solution
10. to prevent something from happening
11. to be impressed
12. to take responsibility for something
13. an employee
14. step by step
15. a task
16. to be unsure
17. to improve one’s skills
18. to trust somebody

Definitions

A. a person who works for a company or another person
B. to stop something before it happens
C. to become better at doing something
D. to sit or lie down and relax after work or travel
E. an answer to a problem
F. to believe that someone will do what they say
G. to tell someone what has happened
H. to find an answer to a problem
I. a room that is right for someone or something
J. to know how to do a job well because you have done it for a long time
K. one thing at a time, in the right order
L. to accept that something is your job or your mistake
M. the time you spend travelling from one place to another
N. to put information about a hotel booking into a computer
O. to speak and act in a kind way
P. to think that someone or something is very good
Q. a piece of work that you have to do
R. to not know something or not feel certain about it

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Exercise 4 – match the definitions with the words

Definitions

1. to stop something before it happens
2. to speak and act in a kind way
3. a piece of work that you have to do
4. to find an answer to a problem
5. to believe that someone will do what they say
6. to sit or lie down and relax after work or travel
7. to put information about a hotel booking into a computer
8. to think that someone or something is very good
9. one thing at a time, in the right order
10. a room that is right for someone or something
11. to accept that something is your job or your mistake
12. the time you spend travelling from one place to another
13. to become better at doing something
14. to tell someone what has happened
15. a person who works for a company or another person
16. to not know something or not feel certain about it
17. an answer to a problem
18. to know how to do a job well because you have done it for a long time

Words

A. a solution
B. to improve one’s skills
C. to enter a booking
D. a journey
E. to be unsure
F. to take responsibility for something
G. to solve a problem
H. to be experienced
I. to explain the situation
J. an employee
K. to rest
L. a suitable room
M. to be impressed
N. step by step
O. to prevent something from happening
P. to be polite
Q. to trust somebody
R. a task

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Exercise 3:
1J, 2O, 3H, 4M, 5D, 6N, 7I, 8G, 9E, 10B,
11P, 12L, 13A, 14K, 15Q, 16R, 17C, 18F

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Exercise 4:
1O, 2P, 3R, 4G, 5Q, 6K, 7C, 8M, 9N, 10L,
11F, 12D, 13B, 14I, 15J, 16E, 17A, 18H

___________________________

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Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at