• a life in hotels: General Manager

Listen, as often as is necessary,
then do exercises below –
use paper and pencil,
write down your answers

Exercise 1 – multiple choice

1. What was Lina’s new position at the hotel?

A. Head receptionist B. General Manager C. Front desk worker

2. What was Lina responsible for?

A. Only the hotel rooms B. Only the hotel staff C. The whole hotel

3. What problem did the hotel have during Lina’s first year?

A. There were fewer guests than usual. B. The hotel had too many rooms. C. The staff wanted longer holidays.

4. Why did some managers want fewer employees?

A. To give guests more space B. To open another hotel C. To save money

5. What did Lina ask the managers to do?

A. Find other ways to improve the hotel B. Close the hotel C. Send workers home

6. What problem did they find in some rooms?

A. They were too large. B. They needed repairs. C. They had too many beds.

7. What did new employees need?

A. Longer breaks B. Higher prices C. More training

8. How did Lina and her team try to improve the hotel?

A. They stopped taking bookings. B. They repaired rooms and trained staff. C. They reduced all services.

9. Did the changes bring quick results?

A. Yes, everything changed in one day. B. Yes, all problems ended immediately. C. No, the team had to be patient.

10. What happened slowly after the changes?

A. More guests returned. B. The hotel closed. C. More employees left.

11. How did the employees feel as the situation improved?

A. Less interested B. More confident C. More nervous

12. What did Lina do after the team worked hard?

A. She ignored their work. B. She gave them more problems. C. She thanked them.

13. What did Lina learn about running a hotel?

A. One person cannot do everything alone. B. Only managers should make plans. C. Guests should solve hotel problems.

14. What helped Lina understand young employees?

A. Her time away from the hotel B. Her own first job at the front desk C. Her work in another country

15. What did Lina remember about her first job?

A. She had managed the whole hotel. B. She had wanted to leave immediately. C. She had felt nervous.

16. What did Lina do to help young employees?

A. She supported their development. B. She asked them to become managers at once. C. She gave them fewer tasks.

17. What helped the departments work better together?

A. Working separately B. Better communication C. Avoiding meetings

18. What did Lina check as General Manager?

A. The guests‘ home addresses B. The workers‘ private lives C. The hotel’s results

19. What did Lina believe was part of good leadership?

A. Listening and helping people B. Making every decision alone C. Giving orders without discussion

20. What helped the hotel move towards success?

A. Fewer guests and higher costs B. Teamwork and shared goals C. Less training for new staff

_______________________

Exercise 2: put the events in the correct order

A. Lina thanked the employees for their hard work.

B. Some rooms needed repairs.

C. Lina became the General Manager.

D. The hotel had fewer guests than usual.

E. The team improved staff training.

F. More guests returned to the hotel.

G. Lina asked the managers to find other solutions.

H. The employees became more confident.

________________________________

Exercise 3 – complete

1. After many years of hard work, Lina became the General __________ of the hotel.

2. She had started her career at the front desk, and now she was responsible for the whole __________.

3. She was proud of her progress, but she knew that her new job would bring many __________.

4. As General Manager, Lina worked with the managers of different __________.

5. She checked the hotel’s results, made plans, and helped the team provide good __________.

6. There were fewer guests than usual, and the costs were getting __________.

7. Some managers wanted to reduce the number of employees to save __________.

8. Lina understood their worries, but she wanted to find a better __________.

9. Together, they found several areas that needed __________.

10. Some rooms needed repairs, communication between departments was not good enough, and new employees needed more __________.

11. The changes did not bring quick results, so everyone had to be __________.

12. Slowly, the situation __________.

13. More guests returned, and the employees became more __________.

14. Lina thanked the team for their hard work and showed them that their efforts were __________.

15. A successful hotel needed people who trusted each other and worked towards the same __________.

########################

########################

Exercise 1 – answer key

1B, 2C, 3A, 4C, 5A, 6B, 7C, 8B, 9C, 10A, 11B,
12C, 13A, 14B, 15C, 16A, 17B, 18C, 19A, 20B

______________________________

Exercise 2 -answer key:

C–1, D–2, G–3, B–4, E–5, F–6, H–7, A–8

______________________________

Exercise 3 – answer key

1. Manager, 2. hotel, 3. challenges, 4. departments, 5. service, 6. higher, 7. money, 8. solution, 9. attention, 10. training, 11. patient, 12. improved, 13. confident, 14. important, 15. goals

#######################

#######################

Please use the box below
to write your feedback.
Only I can read it.
It is not public.

Please tell me:

• Are the texts and exercises OK?
• Are the topics OK?
• Is the level OK?
• Is it too easy or too difficult?
• Is it oo short, too long?
• Do you want texts about other topics?

Thank you! I appreciate your feedback.

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at

#######################

After many years of hard work, Lina became the General Manager of the hotel. She had started her career at the front desk, and now she was responsible for the whole hotel. She was proud of her progress, but she knew that her new job would bring many challenges.

As General Manager, Lina worked with the managers of different departments. She checked the hotel’s results, made plans, and helped the team provide good service. Her decisions affected both the guests and the employees.

During her first year, the hotel had a difficult time. There were fewer guests than usual, and the costs were getting higher. Some managers wanted to reduce the number of employees to save money. Lina understood their worries, but she wanted to find a better solution.

She asked the managers to look at the problems carefully and suggest other ways to improve the hotel. Together, they found several areas that needed attention. Some rooms needed repairs, communication between departments was not good enough, and new employees needed more training.

Lina and her team made a plan. They organised repairs, improved staff training, and worked together to give guests better service. The changes did not bring quick results, so everyone had to be patient.

Slowly, the situation improved. More guests returned, and the employees became more confident. Lina thanked the team for their hard work and showed them that their efforts were important.

She understood that a General Manager could not do everything alone. A successful hotel needed people who trusted each other and worked towards the same goals.

Although Lina was proud of her position, she never forgot her first job. She remembered how nervous she had been when she started working at the front desk. This helped her understand young employees and support their development.

Lina had learned that good leadership was not only about making decisions. It was also about listening, working together, and helping people do their best.

#######################

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………

SMFrockZ@gmx.at