🥳😍😁🏨My life in hotels, for guests (A1, past simple, questions, short answers) 🏨😁😍🥳

• from bell boy to hotel manager – what a role model

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Sam, looking back at a great career, is telling us about his life in tourism and hospitality business.

I started my career as a bell boy. I learned hotel work, helped guests, and worked in a team. I worked hard and was responsible.

Then I worked at the front desk. I was a receptionist and concierge. I spoke with guests every day. I helped them with questions and problems. I used English to talk with international guests. I gave clear information and was polite.

Later, I became a hotel manager. I managed two hotels in Southeast Asia. I ran daily work, led teams, and made sure service was good.

I stayed calm, listened carefully, made good decisions, and focused on guest satisfaction.

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______________________-

Vocabulary:

• a bell boy – a hotel worker who carries guests’ bags.
• a role model – a person you want to be like.
• to look back at a career – to think about your work in the past.
• hospitality business – jobs with hotels, restaurants, or helping guests.
• to be responsible – to do your work carefully and correctly.
• front desk – the place in a hotel where guests check in.
• a receptionist – a worker who greets guests and helps them at the front desk.
• a concierge – a hotel worker who helps guests with questions and plans.
• to give information – to tell people facts or answers.
• to be polite – to use kind and good manners.
• to run daily work – to manage the work every day.
• to make sure – to check and be certain something is right.
• to stay calm – to not get angry or nervous.
• to listen carefully – to pay attention when someone talks.
• to make good decisions – to choose the right actions.
• to focus on something – to pay attention to one thing.
• guest satisfaction – when guests are happy with the service.

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Verbs in text, regular and irregular verbs:

Infinitive (to…)	Past	Definition
to start	started	to begin something
to learn	learned	to get knowledge or skills
to help	helped	to do something for someone
to work	worked	to do a job or activity
to be	was / were	to exist; to have a state or quality
to speak	spoke	to talk
to use	used	to do something with a tool or skill
to give	gave	to give something to someone
to become	became	to start being something
to manage	managed	to organize or control something
to run	ran	to manage or lead something
to lead	led	to guide a group of people
to make	made	to do or create something
to stay	stayed	to remain in a place or state
to listen	listened	to pay attention to sounds or someone speaking
to focus	focused	to pay attention to one thing

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Match the words with the correct definition:

Words:

1. a bell boy
2. a role model
3. to look back at a career
4. hospitality business
5. to be responsible
6. front desk
7. a receptionist
8. a concierge
9. to give information
10. to be polite
11. to run daily work
12. to make sure
13. to stay calm
14. to listen carefully
15. to make good decisions
16. to focus on something
17. guest satisfaction
    
    Definitions
    

A. to check and be certain something is right
B. a hotel worker who carries guests’ bags
C. a worker who greets guests and helps them at the front desk
D. to think about your work in the past
E. a hotel worker who helps guests with questions and plans
F. jobs with hotels, restaurants, or helping guests
G. to pay attention to one thing
H. when guests are happy with the service
I. to choose the right actions
J. a person you want to be like
K. to manage the work every day
L. to pay attention when someone talks
M. to use kind and good manners
N. the place in a hotel where guests check in
O. to do your work carefully and correctly
P. to tell people facts or answers
Q. to not get angry or nervous

Answer:
1-B, 2-J, 3-D, 4-F, 5-O, 6-N,
7-C, 8-E, 9-P, 10-M, 11-K, 12-A,
13-Q, 14-L, 15-I, 16-G, 17-H

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Match the definitions with the words:

1. a hotel worker who carries guests’ bags
2. a person you want to be like
3. to think about your work in the past
4. jobs with hotels, restaurants, or helping guests
5. to do your work carefully and correctly
6. the place in a hotel where guests check in
7. a worker who greets guests and helps them at the front desk
8. a hotel worker who helps guests with questions and plans
9. to tell people facts or answers
10. to use kind and good manners
11. to manage the work every day
12. to check and be certain something is right
13. to not get angry or nervous
14. to pay attention when someone talks
15. to choose the right actions
16. to pay attention to one thing
17. when guests are happy with the service
    
    Words:

A. to focus on something
B. a receptionist
C. to be responsible
D. guest satisfaction
E. a bell boy
F. to stay calm
G. to make good decisions
H. a concierge
I. front desk
J. to listen carefully
K. a role model
L. to give information
M. to run daily work
N. hospitality business
O. to be polite
P. to look back at a career
Q. to make sure

Answer:
1-E, 2-K, 3-P, 4-N, 5-C, 6-I,
7-B, 8-H, 9-L, 10-O, 11-M, 12-Q,
13-F, 14-J, 15-G, 16-A, 17-D

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True or false:

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1. To give information means to hide facts or answers.
2. A bell boy carries guests’ bags in a hotel.
3. To make good decisions means to ignore [to not pay attention to something] problems.
4. Front desk is the place where guests check in.
5. To focus on something means to pay attention to many things at once.
6. To stay calm means to not get angry or nervous.
7. To be responsible means to do your work carefully.
8. A role model is someone you want to be like.
9. Guest satisfaction means guests are unhappy with the service.
10. A concierge only cleans hotel rooms.
11. To look back at a career means to think about your work in the past.
12. To run daily work means to skip [to not do something you usually do] work every day.
13. To be polite means to use bad manners.
14. A receptionist greets guests and helps them at the front desk.

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____________________
True: 2,4,6,7,8,11,14

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True or false:

1. Sam led teams as a hotel manager.
2. He never helped guests with problems.
3. Sam focused on guest satisfaction every day.
4. Sam learned hotel work while he was a bell boy.
5. He was often rude [saying or doing things in a bad or unkind way] and did not give clear information.
6. At the front desk, Sam answered questions from guests.
7. Sam worked alone and never with a team.
8. He gave clear information and was polite to guests.
9. Sam worked only in restaurants, not hotels.
10. He made good decisions during his work.
11. Sam did not listen carefully to guests.
12. He helped guests and worked in a team.
13. Sam ignored guest satisfaction during his work.
14. He managed hotels in Europe, not Southeast Asia.

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_______________________
True: 1,3,4,6,8,10,12

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Basics in past simple:

Personal Pronoun	Verb (Past)	Object
I	ate	apples
You	ate	apples
He	ate	apples
She	ate	apples
It	ate	apples
We	ate	apples
You (plural)	ate	apples
They	ate	apples
I	played	football
You	played	football
He	played	football
She	played	football
It	played	football
We	played	football
You (plural)	played	football
They	played	football

Personal Pronoun	Verb (Past Negative)	Object
I	did not eat	apples
You	did not eat	apples
He	did not eat	apples
She	did not eat	apples
It	did not eat	apples
We	did not eat	apples
You (plural)	did not eat	apples
They	did not eat	apples
I	did not play	football
You	did not play	football
He	did not play	football
She	did not play	football
It	did not play	football
We	did not play	football
You (plural)	did not play	football
They	did not play	football

Did + Pronoun	Verb	Object
Did I	eat	apples?
Did you	eat	apples?
Did he	eat	apples?
Did she	eat	apples?
Did it	eat	apples?
Did we	eat	apples?
Did you	eat	apples?
Did they	eat	apples?
Did I	play	football?
Did you	play	football?
Did he	play	football?
Did she	play	football?
Did it	play	football?
Did we	play	football?
Did you	play	football?
Did they	play	football?

Didn’t + Pronoun	Verb	Object
Didn’t I	eat	apples?
Didn’t you	eat	apples?
Didn’t he	eat	apples?
Didn’t she	eat	apples?
Didn’t it	eat	apples?
Didn’t we	eat	apples?
Didn’t you	eat	apples?
Didn’t they	eat	apples?
Didn’t I	play	football?
Didn’t you	play	football?
Didn’t he	play	football?
Didn’t she	play	football?
Didn’t it	play	football?
Didn’t we	play	football?
Didn’t you	play	football?
Didn’t they	play	football?

Forms of ‚to be‘

Personal Pronoun	Positive	Negative	Question
I	I was happy.	I was not happy.	Was I happy?
You (singular)	You were excited.	You were not excited.	Were you excited?
He	He was at home.	He was not at home.	Was he at home?
She	She was tired.	She was not tired.	Was she tired?
It	It was cold.	It was not cold.	Was it cold?
We	We were at the party.	We were not at the party.	Were we at the party?
You (plural)	You were friends.	You were not friends.	Were you friends?
They	They were in the garden.	They were not in the garden.	Were they in the garden?

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Rewrite as (a) questions, and (b) negations:

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1. He learned hotel work.
   
   YOU WRITE:
   a) Did he learn hotel work?
   b) He didn’t learn hotel work.
   
2. Sam was a bell boy.
3. Sam helped guests.
4. He worked in a team.
5. Sam was a receptionist.
6. He spoke with guests.
7. Sam helped with problems.
8. He used English.
9. Sam gave information.
10. He was polite.
11. Sam became a hotel manager.
12. He managed two hotels.
13. Sam ran daily work.
14. He focused on guest satisfaction.

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Correct answers:

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1. He learned hotel work.
   a) Did he learn hotel work?
   b) He didn’t learn hotel work.
2. Sam was a bell boy.
   a) Was Sam a bell boy?
   b) Sam wasn’t a bell boy.
3. Sam helped guests.
   a) Did Sam help guests?
   b) Sam didn’t help guests.
4. He worked in a team.
   a) Did he work in a team?
   b) He didn’t work in a team.
5. Sam was a receptionist.
   a) Was Sam a receptionist?
   b) Sam wasn’t a receptionist.
6. He spoke with guests.
   a) Did he speak with guests?
   b) He didn’t speak with guests.
7. Sam helped with problems.
   a) Did Sam help with problems?
   b) Sam didn’t help with problems.
8. He used English.
   a) Did he use English?
   b) He didn’t use English.
9. Sam gave information.
   a) Did Sam give information?
   b) Sam didn’t give information.
10. He was polite.
    a) Was he polite?
    b) He wasn’t polite.
11. Sam became a hotel manager.
    a) Did Sam become a hotel manager?
    b) Sam didn’t become a hotel manager.
12. He managed two hotels.
    a) Did he manage two hotels?
    b) He didn’t manage two hotels.
13. Sam ran daily work.
    a) Did Sam run daily work?
    b) Sam didn’t run daily work.
14. He focused on guest satisfaction.
    a) Did he focus on guest satisfaction?
    b) He didn’t focus on guest satisfaction.

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Form questions to which the word/s given is/are the answer:

1. He helped guests every day.
   a) He:
   b) helped guests every day:
   c) guests
   d) every day
   
2. Sam worked hard yesterday.
   a) Sam:
   b) worked hard yesterday:
   c) hard:
   d) yesterday:
   
3. He spoke English every day.
   a) He:
   b) spoke English every day:
   c) English:
   d) every day:
   
4. Sam learned hotel work last year.
   a) Sam:
   b) learned hotel work last years:
   c) hotel work:
   d) hotel:
   e) last year:
   f) last:
   
5. He used English in class.
   a) He:
   b) used English in class:
   c) English:
   d) in class:
   
6. He was a manager in a big city.
   a) He:
   b) was a manager in a city:
   c) a manager:
   d) in a big city:
   e) big:
   _____________________

Correct questions:

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1. He helped guests every day.
a) Who helped guests every day?
b) What did he do every day?
c) Who did he help?
d) When did he help guests?

2. Sam worked hard yesterday.
a) Who worked hard yesterday?
b) What did Sam do yesterday?
c) How did Sam work?
d) When did Sam work hard?

3. He spoke English every day.
a) Who spoke English every day?
b) What did he do every day?
c) What (language) did he speak every day?
d) When did he speak English?

4. Sam learned hotel work last year.
a) Who learned hotel work last year?
b) What did Sam do last year?
c) What did Sam learn?
d) Which work did Sam learn?
e) When did Sam learn hotel work?
f) Which year did Sam learn hotel work?

5. He used English in class.
a) Who used English in class?
b) What did he do in class?
c) What language did he use?
d) Where did he use English?

6. He was a manager in a big city.
a) Who was a manager in a big city?
b) What did he do in a big city?
c) What was he?
d) Where was he a manager?
e) What kind of city was it?

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Short answers in past simple:

Question	Short Answer (Yes/Positive)	Short Answer (No/Negative)
Did she check reservations?	Yes, she did.	No, she didn’t.
Did she give keys to guests?	Yes, she did.	No, she didn’t.
Did she talk to many guests?	Yes, she did.	No, she didn’t.
Was she happy?	Yes, she was.	No, she wasn’t.
Were the guests satisfied?	Yes, they were.	No, they weren’t.

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1. Sam ran a restaurant, not a hotel.
   
   YOU WRITE:
   No, he din’t.
   
2. He used English to talk with international guests.
3. Sam helped guests.
4. Sam started his career as a bell boy.
5. He worked in a team.
6. Sam used Spanish at work.
7. Sam became a hotel manager.
8. Sam started his career as a chef.
9. Sam gave clear information to guests.
10. He spoke Frnech with guests.
11. He learned hotel work.
12. Sam ignored guest satisfaction.
13. Sam spoke with guests every day.
14. Sam worked alone.
15. He managed only one hotel.
16. He helped guests.

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________________________
Answers:

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1. Sam ran a restaurant, not a hotel.
   No, he didn’t.
2. He used English to talk with international guests.
   Yes, he did.
3. Sam helped guests.
   Yes, he did.
4. Sam started his career as a bell boy.
   Yes, he did.
5. He worked in a team.
   Yes, he did.
6. Sam used Spanish at work.
   No, he didn’t.
7. Sam became a hotel manager.
   Yes, he did.
8. Sam started his career as a chef.
   No, he didn’t.
9. Sam gave clear information to guests.
   Yes, he did.
10. He spoke French with guests.
    No, he didn’t.
11. He learned hotel work.
    Yes, he did.
12. Sam ignored guest satisfaction.
    No, he didn’t.
13. Sam spoke with guests every day.
    Yes, he did.
14. Sam worked alone.
    No, he didn’t.
15. He managed only one hotel.
    No, he didn’t.
16. He helped guests.
    Yes, he did.

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Give questions, then short answer, followed by correct answer:

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1. Sam started his career as a chef.
   
   YOU WRITE:
   Did he start his career as a chef?
   No, he din’t.
   He started his career as a bellboy.
   
2. He helped only friends.
3. Sam was rude to guests.
4. He spoke only with managers.
5. Sam used French at work.
6. He managed only one hotel.
7. Sam ran a restaurant, not a hotel.
8. He ignored guest satisfaction.
9. Sam gave wrong information to guests.
10. He focused on cleaning rooms all day.
11. Sam left hotel work after one year.
12. Sam was late for every meeting.

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______________________

Correct answers:

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1. Sam started his career as a chef.
Did he start his career as a chef?
No, he didn’t.
He started his career as a bell boy.

2. He helped only friends.
Did he help only friends?
No, he didn’t.
He helped guests.

3. Sam was rude to guests.
Was Sam rude to guests?
No, he wasn’t.
He was polite to guests.

4. He spoke only with managers.
Did he speak only with managers?
No, he didn’t.
He spoke with guests every day.

5. Sam used French at work.
Did Sam use French at work?
No, he didn’t.
He used English at work.

6. He managed only one hotel.
Did he manage only one hotel?
No, he didn’t.
He managed two hotels.

7. Sam ran a restaurant, not a hotel.
Did Sam run a restaurant, not a hotel?
No, he didn’t.
He ran hotels.

8. He ignored guest satisfaction.
Did he ignore guest satisfaction?
No, he didn’t.
He focused on guest satisfaction.

9. Sam gave wrong information to guests.
Did Sam give wrong information to guests?
No, he didn’t.
He gave clear information to guests.

10. He focused on cleaning rooms all day.
Did he focus on cleaning rooms all day?
No, he didn’t.
He focused on guest satisfaction.

11. Sam left hotel work after one year.
Did Sam leave hotel work after one year?
No, he didn’t.
He stayed in the hotel business for many years.

12. Sam was late for every meeting.
Was Sam late for every meeting?
No, he wasn’t.
He always was on time.

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Interview, complete, words below:

guests – hotel work – focused – front desk –
later – two – career – concierge –
team – clear – language –
was

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1. Q: Who did you start your __________ as?
A: I started as a bell boy.

2. Q: What did you do as a bell boy?
A: I learned __________ and helped guests.

3. Q: Who did you work with?
A: I worked in a__________.

4. Q: Where did you work after being a bell boy?
A: I worked at the__________.

5. Q: What jobs did you do at the front desk?
A: I was a receptionist and a __________.

6. Q: Who did you speak with every day?
A: I spoke with __________ every day.

7. Q: What __________did you use with guests?
A: I used English.

8. Q: How did you give information to guests?
A: I gave ___________ information.

9. Q: Were you polite to guests?
A: Yes, I __________ polite.

10. Q: What job did you do __________ in your career?
A: I became a hotel manager.

11. Q: How many hotels did you manage?
A: I managed __________ hotels.

12. Q: Why was your work important?
A: I __________ on guest satisfaction.

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Correct version:

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1. Q: Who did you start your career as?
A: I started as a bell boy.

2. Q: What did you do as a bell boy?
A: I learned hotel work and helped guests.

3. Q: Who did you work with?
A: I worked in a team.

4. Q: Where did you work after being a bell boy?
A: I worked at the front desk.

5. Q: What jobs did you do at the front desk?
A: I was a receptionist and a concierge.

6. Q: Who did you speak with every day?
A: I spoke with guests every day.

7. Q: What language did you use with guests?
A: I used English.

8. Q: How did you give information to guests?
A: I gave clear information.

9. Q: Were you polite to guests?
A: Yes, I was polite.

10. Q: What job did you do later in your career?
A: I became a hotel manager.

11. Q: How many hotels did you manage?
A: I managed two hotels.

12. Q: Why was your work important?
A: I focused on guest satisfaction.

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