🥳👄Your Personal New Year Reset in Hospitality, part 1/7 (A2)🥳👄

• A simple guide for one person working in tourism to look back, set goals, and grow step by step.

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1. Look Back: Your Year at Work (Tourism & Hospitality)

Do not ask only: “How was the business?”
Ask about yourself.

A. Your Job and Your Impact

Ask yourself:

• What did I do last year?
  (daily work, guests, marketing, leading others)
• Where did I help the most?
• When did I feel too tired or bored?

✍️ Write 3 short lists:

• Things I did well
• Things I did not do
• Things that made me very tired

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B. Guest Interaction Reflection

Ask yourself:

• When did guests react best to me?
• What did guests thank me for many times?
  • Clear talking?
  • Solving problems?
  • Local tips?
  • Being kind and calm?

👉 This shows what you are naturally good at in hospitality.

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C. Skills and Gaps

Be honest:

• What skills did I use every day?
• What situations were hard for me?
  • Angry guests?
  • Talking about prices?
  • Using computers or systems?
  • Selling or offering extras?

This helps you see what to learn next.

More at => click

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2. Analyze: Your Personal Direction

Ask yourself:

• What kind of tourism worker am I becoming?
  • Problem solver?
  • Storyteller?
  • Organizer?
  • Relationship builder?

Now finish this sentence:

My best skill + what guests need = my focus

Examples:

• Good talking + stressed guests → Guest support expert
• Local knowledge + small groups → Local experience guide
• Good organization + busy places → Operations helper

More at => click

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3. Set Personal Goals (Clear and Simple)

Avoid goals like:
❌ “Be better at hospitality”
❌ “Grow professionally”

Choose clear goals like:

• Be the main person for guest problems
• Be known for great service
• Learn one important skill (pricing, marketing, design)
• Earn more money by using my skills better

Choose only 3 goals.

More at => click

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4. Take Care of Yourself (Very Important)

Hospitality work is tiring.

Ask:

• When am I most tired?
• What limits do I need?
• What do I give guests that I don’t give myself?

Simple actions:

• One fixed time each week with no guests
• One activity not about work
• Practice saying:
  “I will check and tell you later.”

More at => click

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5. Learn With a Clear Plan

Choose one thing to learn this year:

• Guest behavior
• Handling complaints
• Basic pricing
• Storytelling
• Digital tools (reviews, CRM, social media)

Rule:

Learn one thing → use it fast → see improvement

More at => link

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6. Simple New Year Exercise (30–45 minutes)

1. Write:
   • “Last year I learned that…”
   • “This year I will stop…”
   • “This year I will focus on…”
2. Choose one word for the year:
   • Clarity
   • Balance
   • Growth
   • Calm
   • Professional
3. Choose one small habit every week.

More at => link

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Final Thought

In tourism and hospitality, you are part of the service.
Better guest experiences start with knowing yourself better.

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Vocabulary:

• to look back: to think about the past
• to set a goal: to choose something you want to do
• to grow step by step: to get better little by little
• an impact: a change you make
• to be tired: to need rest
• to be bored: to not feel interested
• interaction reflection: thinking about how you talk and work with people
• to be calm: to feel relaxed, not angry
• a skill: something you can do well
• a gap: something you do not have or know
• to solve a problem: to fix something that is wrong
• to build a relationship: to make a good connection with someone
• a focus: one important thing to think about
• to avoid: to try not to do something
• pricing: how much money something costs
• to be tiring: to make you feel tired
• guest behaviour: how guests act
• to handle a complaint: to listen and help when someone is not happy
• an improvement: something that is better than before
• a balance: when work and rest are both okay

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Match the word with the correct meaning

Words

1. to look back
2. a skill
3. to be tired
4. a focus
5. to avoid
6. pricing
7. to be calm
8. an impact
9. to solve a problem
10. a balance
11. to be bored
12. an improvement
13. guest behaviour
14. to build a relationship
15. to handle a complaint
16. to set a goal
17. a gap
18. to be tiring

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Definitions

A. how guests act
B. something you want to do
C. to fix something that is wrong
D. to feel relaxed, not angry
E. to think about the past
F. when work and rest are both okay
G. to try not to do something
H. something you can do well
I. to make you feel tired
J. something you do not have or know
K. a change you make
L. to listen and help when someone is not happy
M. to need rest
N. something that is better than before
O. how much money something costs
P. one important thing to think about
Q. to not feel interested
R. to make a good connection with someone

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Answers:
1–E, 2–H, 3–M, 4–P, 5–G, 6–O, 7–D,
8–K, 9–C, 10–F, 11–Q, 12–N, 13–A,
14–R, 15–L, 16–B, 17–J, 18–I

__________________________

Correct answers:

1. to look back – to think about the past
2. a skill – something you can do well
3. to be tired – to need rest
4. a focus – one important thing to think about
5. to avoid – to try not to do something
6. pricing – how much money something costs
7. to be calm – to feel relaxed, not angry
8. an impact – a change you make
9. to solve a problem – to fix something that is wrong
10. a balance – when work and rest are both okay
11. to be bored – to not feel interested
12. an improvement – something that is better than before
13. guest behaviour – how guests act
14. to build a relationship – to make a good connection with someone
15. to handle a complaint – to listen and help when someone is not happy
16. to set a goal – something you want to do
17. a gap – something you do not have or know
18. to be tiring – to make you feel tired

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