hoc et illud

🥳👄Your Personal New Year Reset in Hospitality, part 7/7 (A2)🥳👄

Verfasst von

wolfgang kugler

in

,
  • Simple New Year Exercise

My New Year Reflection for Hospitality Work

Last year I learned that I work best when I help guests directly. I see what I do well and what makes me tired. I learned that talking clearly, giving advice, and being calm helps guests feel happy. I also learned that I need to improve some skills, like using systems and offering extras.

This year I will stop saying “yes” to everything and feeling too tired. I will focus on my main skills and give guests the best experience I can. I will also practice saying, “I will check and tell you later,” to protect my energy.

My word for the year is Balance. I want to balance work and rest. Every week I will do one small habit, like taking one day for myself or learning a new skill. This helps me grow and stay calm and professional.

______________________

Vocabulary:

  1. A reflection – thinking about what happened before.
  2. To give advice – to tell someone what they can do.
  3. To be calm – to stay quiet and not angry or worried.
  4. To improve skills – to get better at something.
  5. To offer extras – to give more than usual.
  6. To focus on a main skill – to pay attention to one important skill.
  7. An experience – something that happens to you.
  8. To practice – to do something many times to get better.
  9. To protect one’s energy – to take care of yourself and not get too tired.
  10. To balance – to keep things fair or equal, like work and rest.
  11. A habit – something you do often, usually every day.
  12. To grow – to get better or stronger.
  13. To stay professional – to work well and behave in the right way at work.

______________________

Hospitality_New_Year_PlanHerunterladen

______________________

Match the words to the correct definition:

Words:

  1. Reflection
  2. To give advice
  3. To be calm
  4. To improve skills
  5. To offer extras
  6. To focus on a main skill
  7. Experience
  8. To practice
  9. To protect one’s energy
  10. To balance
  11. Habit
  12. To grow
  13. To stay professional


Definitions:

A. To do something many times to get better
B. To keep things fair or equal
C. To take care of yourself and not get too tired
D. Something that happens to you
E. To pay attention to one important skill
F. To tell someone what they can do
G. To get better or stronger
H. Thinking about what happened before
I. To give more than usual
J. Something you do often, usually every day
K. To stay quiet and not angry or worried
L. To work well and behave in the right way at work
M. To get better at something

______________________

Answers:
1-H, 2-F, 3-K, 4-M, 5-I, 6-E,
7-D, 8-A, 9-C, 10-B,
11-J, 12-G, 13-L

______________________

Correct version:

  1. Reflection – thinking about what happened before
  2. To give advice – to tell someone what they can do
  3. To be calm – to stay quiet and not angry or worried
  4. To improve skills – to get better at something
  5. To offer extras – to give more than usual
  6. To focus on a main skill – to pay attention to one important skill
  7. Experience – something that happens to you
  8. To practice – to do something many times to get better
  9. To protect one’s energy – to take care of yourself and not get too tired
  10. To balance – to keep things fair or equal
  11. Habit – something you do often, usually every day
  12. To grow – to get better or stronger
  13. To stay professional – to work well and behave in the right way at work

################

Write the correct word/s – from list of vocabularies!

  1. What is something that happens to you?

    YOU WRITE:
    an experience
  1. What is thinking about what happened before?
  1. What is to pay attention to one important skill?
  1. What is to take care of yourself and not get too tired?
  1. What is to work well and behave in the right way at work?
  1. What is to get better or stronger?
  1. What is to stay quiet and not angry or worried?
  1. What is to tell someone what they can do?
  1. What is to give more than usual?
  1. What is something you do often, usually every day?
  1. What is to do something many times to get better?
  1. What is to get better at something?
  1. What is to keep things fair or equal?

___________________

Correct answers:

  1. What is something that happens to you?
    Answer: Experience
  2. What is thinking about what happened before?
    Answer: Reflection
  3. What is to pay attention to one important skill?
    Answer: To focus on a main skill
  4. What is to take care of yourself and not get too tired?
    Answer: To protect one’s energy
  5. What is to work well and behave in the right way at work?
    Answer: To stay professional
  6. What is to get better or stronger?
    Answer: To grow
  7. What is to stay quiet and not angry or worried?
    Answer: To be calm
  8. What is to tell someone what they can do?
    Answer: To give advice
  9. What is to give more than usual?
    Answer: To offer extras
  10. What is something you do often, usually every day?
    Answer: Habit
  11. What is to do something many times to get better?
    Answer: To practice
  12. What is to get better at something?
    Answer: To improve skills
  13. What is to keep things fair or equal?
    Answer: To balance

#####################

True or false:

  1. To protect one’s energy means to take care of yourself and not get too tired.
  2. Habit is something you do once in a while.
  3. To be calm means to stay quiet and not angry or worried.
  4. To improve skills means to get worse at something.
  5. Experience is something that happens to you.
  6. To focus on a main skill means to pay attention to one important skill.
  7. Reflection means thinking about what happened before.
  8. To practice means to do something many times to get better.
  9. To give advice means to tell someone what they can do.
  10. To stay professional means to behave well at work.
  11. To offer extras means to give less than usual.
  12. To grow means to get better or stronger.
  13. To balance means to keep things fair or equal.
  14. To protect one’s energy means to work nonstop without rest.

________________

Answers:
1-T, 2-F, 3-T, 4-F, 5-T, 6-T,
7-T, 8-T, 9-T, 10-F, 11-F,
12-T, 13-T, 14-F
________________

Correct version:

  1. To protect one’s energy means to take care of yourself and not get too tired.
  2. Habit is something you do once in a while. True is: Habit is something you do often, usually every day.
  3. To be calm means to stay quiet and not angry or worried.
  4. To improve skills means to get worse at something. True is: To improve skills means to get better at something.
  5. Experience is something that happens to you.
  6. To focus on a main skill means to pay attention to one important skill.
  7. Reflection means thinking about what happened before.
  8. To practice means to do something many times to get better.
  9. To give advice means to tell someone what they can do.
  10. To stay professional means to behave well at work. True is: To stay professional means to work well and behave in the right way at work.
  11. To offer extras means to give less than usual. True is: To offer extras means to give more than usual.
  12. To grow means to get better or stronger.
  13. To balance means to keep things fair or equal.
  14. To protect one’s energy means to work nonstop without rest. True is: To protect one’s energy means to take care of yourself and not get too tired.

###############

Fill in, words below:

teamwork – experience – better – breaks –
life – focus – career – guests –
reflection – safe – notes –
teaches

  1. Every day, I try to practice my guest greeting to get __________.
  2. When I __________ on a main skill, I can help guests faster.
  3. __________ helps me understand what I did well last week.
  4. Giving advice to colleagues makes __________ easier.
  5. I stay professional even when __________ are difficult.
  6. Protecting my energy means taking __________ when I feel tired.
  7. Being calm helps guests feel welcome and __________.
  8. I offer extras, like local tips, to make the guest__________ special.
  9. Developing my skills slowly helps me grow in my __________.
  10. A habit of writing __________ every day improves my memory.
  11. Balance is important between work and personal __________ .
  12. Every experience, good or bad, __________ me something useful.

___________________

Correct version:

  1. Every day, I try to practice my guest greeting to get better.
  2. When I focus on a main skill, I can help guests faster.
  3. Reflection helps me understand what I did well last week.
  4. Giving advice to colleagues makes teamwork easier.
  5. I stay professional even when guests are difficult.
  6. Protecting my energy means taking breaks when I feel tired.
  7. Being calm helps guests feel welcome and safe.
  8. I offer extras, like local tips, to make the guest experience special.
  9. Developing my skills slowly helps me grow in my career.
  10. A habit of writing notes every day improves my memory.
  11. Balance is important between work and personal life.
  12. Every experience, good or bad, teaches me something useful.

################

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