🥳👄Your Personal New Year Reset in Hospitality, part 2/7 (A2)🥳👄

• Look Back: Your Year at Work (Tourism & Hospitality)

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Looking back at my year in tourism and hospitality helps me understand myself better. I do not only think about how the business does. I ask about what I do. I work with guests, help with marketing, and sometimes lead others. I help most when I answer guest questions, solve problems, and give useful tips. Sometimes I feel too tired or bored. I make three lists: things I do well, things I do not do, and things that make me very tired. This helps me see my strengths and my challenges.

I also think about how I work with guests. Guests are happy with me when I talk clearly, solve problems, give local tips, and am kind and calm. Many guests thank me for these things again and again. This shows my natural strengths in hospitality and what makes me a good helper for guests.

I look at my skills and gaps honestly. I use some skills every day, but some situations are hard, like angry guests, talking about prices, using computers or systems, or selling extras. By thinking about these, I see what I need to learn next.

Looking back this way helps me know my strengths, my challenges, and what I want to do better this year. It is a simple way to grow and improve in my job.

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Vocabulary:

• to lead others – to guide or help people in work
• to solve problems – to fix something that is wrong
• to give tips – to share helpful advice
• to be bored – to feel not interested
• a strength – something you do very well
• a challenge – something that is hard to do
• to be kind – to be friendly and helpful
• to be calm – to feel relaxed, not angry
• a skill – something you can do well
• a gap – something you do not know or cannot do
• to be honest – to tell the truth
• to grow in a job – to get better at your work
• to improve in a job – to make your work better

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Match the word with the correct meaning

Words

1. to lead others
2. to solve problems
3. to give tips
4. to be bored
5. a strength
6. a challenge
7. to be kind
8. to be calm
9. a skill
10. a gap
11. to be honest
12. to grow in a job
13. to improve in a job

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Meanings:

A. to fix something that is wrong
B. something you do very well
C. to tell the truth
D. to get better at your work
E. something that is hard to do
F. to feel relaxed, not angry
G. to be friendly and helpful
H. to feel not interested
I. something you can do well
J. to share helpful advice
K. to guide or help people in work
L. something you do not know or cannot do
M. to make your work better

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Answers:
1-K, 2-A, 3-J, 4-H, 5-B, 6-E, 7-G,
8-F, 9-I, 10-L, 11-C, 12-D, 13-M

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Correct answers:

1. to lead others – to guide or help people in work
2. to solve problems – to fix something that is wrong
3. to give tips – to share helpful advice
4. to be bored – to feel not interested
5. a strength – something you do very well
6. a challenge – something that is hard to do
7. to be kind – to be friendly and helpful
8. to be calm – to feel relaxed, not angry
9. a skill – something you can do well
10. a gap – something you do not know or cannot do
11. to be honest – to tell the truth
12. to grow in a job – to get better at your work
13. to improve in a job – to make your work better

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True or false:

1. You use your skills every day.
2. Guests thank you only when you solve problems.
3. Being kind and calm makes guests happy.
4. You never solve problems for guests.
5. Giving tips to guests is helpful.
6. Being tired is the same as being calm.
7. You always lead others at work.
8. Looking back helps you understand your strengths.
9. You write lists of things you do well.
10. Thinking about challenges helps you learn next.
11. Guests like it when you are angry.
12. You feel bored when you do not feel interested.
13. You improve your job by making your work better.
14. A gap is something you do very well.
15. You only think about the business, not yourself.

________________________

True: 1,3,5,8,9,10,12,13
________________________

Correct answers:

1. You use your skills every day.
2. Guests thank you only when you solve problems. – True is: Guests thank you when you help and solve problems.
3. Being kind and calm makes guests happy.
4. You never solve problems for guests. – True is: You solve problems for guests.
5. Giving tips to guests is helpful.
6. Being tired is the same as being calm. – True is: Being tired is not the same as being calm.
7. You always lead others at work. – True is: You sometimes lead others at work.
8. Looking back helps you understand your strengths.
9. You write lists of things you do well.
10. Thinking about challenges helps you learn next.
11. Guests like it when you are angry. – True is: Guests like it when you are kind and calm.
12. You feel bored when you do not feel interested.
13. You improve your job by making your work better.
14. A gap is something you do very well. – True is: A gap is something you do not know or cannot do.
15. You only think about the business, not yourself. – True is: You think about yourself and the business.

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Fill in, words below:

skills – understand – knowing – helped – problems –
goals – business – hospitality – tired – l
eadership – guests –
shows – guests

1. Looking back at your year helps you __________ your work.
2. You do not only think about how the __________ did.
3. You ask yourself what you did in daily work, guests, marketing, or __________.
4. You think about where you __________ the most last year.
5. You write three lists: things you did well, things you avoided, and things that made you __________.
6. Guests give compliments for clear talking, solving __________, local tips, and being kind.
7. Thinking about your work __________ your personal hospitality strength.
8. You look at what __________ you used every day and what was hard for you.
9. Angry __________, talking about prices, and using computers can be hard.
10. You find your personal niche by combining your best skill with what __________ need.
11. Personal __________ should be clear and about your career.
12. Taking care of yourself is important because __________ work can be tiring.
13. Giving better guest experiences starts by __________ yourself.

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Correct version:

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1. Looking back at your year helps you understand your work.
2. You do not only think about how the business did.
3. You ask yourself what you did in daily work, guests, marketing, or leadership.
4. You think about where you helped the most last year.
5. You write three lists: things you did well, things you avoided, and things that made you tired.
6. You notice when guests respond best to you.
7. Guests give compliments for clear talking, solving problems, local tips, and being kind.
8. Thinking about your work shows your personal hospitality strength.
9. You look at what skills you used every day and what was hard for you.
10. Angry guests, talking about prices, and using computers can be hard.
11. This reflection helps you plan what to learn next year.
12. You find your personal niche by combining your best skill with what guests need.
13. Personal goals should be clear and about your career.
14. Taking care of yourself is important because hospitality work can be tiring.
15. Giving better guest experiences starts by knowing yourself.

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Multiple choice, one answer correct:

1. Looking back at your year helps you:
   a) understand yourself better
   b) check only the business
   c) forget about guests
2. You write lists of:
   a) things you do not do
   b) things you did well
   c) things you do every day
3. Guests are happy when you are:
   a) kind and calm
   b) angry and rude
   c) tired and slow
4. Compliments from guests can be for:
   a) sleeping at work
   b) clear talking and tips
   c) ignoring guests
5. You notice what skills you:
   a) use every day
   b) sometimes avoid
   c) do not know
6. A gap is:
   a) something you know well
   b) something you do not know
   c) a place for guests
7. Thinking about challenges helps you:
   a) plan what to learn
   b) avoid all work
   c) ignore guests
8. You find your personal niche by:
   a) using your best skill
   b) copying other workers
   c) doing nothing new
9. Personal goals should be:
   a) secret and hidden
   b) clear and career-focused
   c) very long or hard
10. Taking care of yourself is important because:
    a) hospitality work can be tiring
    b) work is always easy
    c) you dislike guests
11. You give tips to guests to:
    a) confuse them
    b) make them bored
    c) help them
12. You improve your job by:
    a) avoiding your tasks
    b) doing nothing
    c) making your work better

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______________________

Answers:

1-a, 2-b, 3-a, 4-b, 5-a, 6-b,
7-a, 8-a, 9-b, 10-a, 11-c, 12-c
______________________

Correct answers:

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1. Looking back at your year helps you understand yourself better.
2. You write lists of things you did well.
3. Guests are happy when you are kind and calm.
4. Compliments from guests can be for clear talking and tips.
5. You notice what skills you use every day.
6. A gap is something you do not know.
7. Thinking about challenges helps you plan what to learn.
8. You find your personal niche by doing nothing new.
9. Personal goals should be clear and career-focused.
10. Taking care of yourself is important because hospitality work can be tiring.
11. You give tips to guests to help them.
12. You improve your job by making your work better.

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SUMMARY:

1. Look Back at My Year

• Think about your work, not just the business.
• Ask yourself:
  • What I do: work with guests, marketing, leading others
  • Where I help most: answering questions, solving problems, giving tips
  • When I feel tired or bored
• Make three lists:
  1. Things I do well
  2. Things I do not do
  3. Things that make me very tired
• Helps you see your strengths and challenges

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2. Guest Interaction

• Guests are happy when you:
  • Talk clearly
  • Solve problems
  • Give local tips
  • Are kind and calm
• Repeated compliments show your natural strengths and why you are a good helper for guests

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3. Skills and Gaps

• Be honest about your skills:
  • Skills you use every day
  • Situations that are hard: angry guests, talking about prices, using computers or systems, selling extras
• Helps you see what to learn next

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4. Growth and Improvement

• Reflecting this way helps you:
  • Know your strengths
  • Understand your challenges
  • Decide what to improve this year
• Simple way to grow in your job

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🔑 Key Vocabulary

• Strengths – things you do well
• Challenges / gaps – things that are difficult
• Guest interaction – working with guests
• Solve problems – help fix issues
• Local tips – advice about the area
• Kind and calm – polite and relaxed behavior
• Reflection / look back – thinking about past work to improve

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