🥳👄Your Personal New Year Reset in Hospitality, part 5/7 (A2)🥳👄

• Take Care of Yourself (Very Important)
  

Hospitality work is tiring. Every day you help guests, solve problems, and stay friendly. This is good work, but it can make you very tired. That is why you must take care of yourself, not only of guests.

First, ask yourself: When am I most tired? Maybe you feel tired after long shifts, many questions, or angry guests. When you know this, you can protect your energy. Then ask: What limits do I need? Limits are not bad. Limits help you stay calm and professional.

Many hospitality workers give guests kindness, patience, and time. Ask yourself: Do I give this to myself too? You also need rest, calm, and respect.

Simple actions can help a lot. Choose one fixed time every week with no guests. This can be one evening or one morning. Use this time to rest, sleep, or be quiet. Also choose one activity that is not about work, like walking, reading, or meeting friends.

Finally, practice saying: “I will check and tell you later.” You do not need to solve everything immediately. This sentence gives you time and reduces stress.

When you take care of yourself, you can give better service to guests.

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Vocabulary:

• to be tiring: to make you feel tired
• to stay friendly: to be kind and nice to people
• to be tired: to need rest
• to take care of oneself: to do things to stay healthy and feel good
• a shift: the time you work, for example morning or evening
• to be angry: to feel mad or upset
• to protect one’s energy: to not use all your strength
• a limit: a rule for what you can do and what you cannot do
• to stay calm: to feel quiet and not angry
• kindness: being nice and helpful
• patience: waiting calmly without getting angry
• a fixed time: a time that is always the same
• to rest: to stop working and relax
• to choose an activity immediately: to pick something to do right now
• to reduce stress: to feel less worry and pressure

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Match the Word with the Definition

Words

1. to be tired
2. kindness
3. a shift
4. to rest
5. to be angry
6. a fixed time
7. to stay calm
8. to be tiring
9. patience
10. to take care of oneself
11. a limit
12. to reduce stress
13. to stay friendly
14. to protect one’s energy

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Definitions:

A. a rule for what you can do and what you cannot do
B. to feel quiet and not angry
C. to stop working and relax
D. to feel mad or upset
E. to make you feel tired
F. being nice and helpful
G. to do things to stay healthy and feel good
H. to be kind and nice to people
I. to feel less worry and pressure
J. the time you work, for example morning or evening
K. to need rest
L. waiting calmly without getting angry
M. a time that is always the same
N. to not use all your strength

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Answers:
1–K, 2–F, 3–J, 4–C, 5–D,
6–M, 7–B, 8–E, 9–L, 10–G, 11–A,
12–I, 13–H, 14–N

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Correct answers:

1. to be tired – to need rest
2. kindness – being nice and helpful
3. a shift – the time you work, for example morning or evening
4. to rest – to stop working and relax
5. to be angry – to feel mad or upset
6. a fixed time – a time that is always the same
7. to stay calm – to feel quiet and not angry
8. to be tiring – to make you feel tired
9. patience – waiting calmly without getting angry
10. to take care of oneself – to do things to stay healthy and feel good
11. a limit – a rule for what you can do and what you cannot do
12. to reduce stress – to feel less worry and pressure
13. to stay friendly – to be kind and nice to people
14. to protect one’s energy – to not use all your strength

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True or false:

1. Kindness means being nice and helpful to people.
2. A shift is a place where you sleep at work.
3. To rest means to stop working and relax.
4. To be angry means to feel happy and excited.
5. A fixed time is a time that is always the same.
6. To stay calm means to shout at people.
7. To be tired means you need rest.
8. Patience means waiting calmly.
9. To reduce stress means to feel more pressure.
10. To stay friendly means to be rude to guests.
11. A limit is a rule for what you can do.
12. To be tiring means something gives you energy.
13. To take care of oneself means to stay healthy and feel good.

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Answers:

1 T, 2 F, 3 T, 4 F, 5 T, 6 F, 7 T,
8 T, 9 F, 10 F, 11 T, 12 F, 13 T
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Correct version:

Kindness means being nice and helpful to people.

A shift is a place where you sleep at work. True is: A shift is the time you work, for example morning or evening.

To rest means to stop working and relax.

To be angry means to feel happy and excited. True is: To be angry means to feel mad or upset.

A fixed time is a time that is always the same.

To stay calm means to shout at people. True is: To stay calm means to feel quiet and not angry.

To be tired means you need rest.

Patience means waiting calmly.

To reduce stress means to feel more pressure. True is: To reduce stress means to feel less worry and pressure.

To stay friendly means to be rude to guests. True is: To stay friendly means to be kind and nice to people.

A limit is a rule for what you can do.

To be tiring means something gives you energy. True is: To be tiring means to make you feel tired.

To take care of oneself means to stay healthy and feel good.

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Answer:

1. What kind of work is tiring?
2. Who do you help every day in hospitality?
3. What should you ask yourself about tiredness?
4. What is a simple action to protect energy?
5. How often should you have time with no guests?
6. Name one activity not about work.
7. What sentence can help you delay an answer to guests?
8. Why is it important to take care of yourself?
9. What should you do when you feel very tired?
10. Name one thing you give to guests but must give to yourself too.

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Possible answers:

1. Hospitality work

2. Guests

3. When am I most tired?

4. Protect energy / set limits

5. One fixed time each week

6. Walking / reading / meeting friends

7. “I will check and tell you later.”

8. To give better service to guests

9. Rest / take a break

10. Kindness / patience / time

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Answers in full sentences:

1. What kind of work is tiring?
   • Hospitality work is tiring.
2. Who do you help every day in hospitality?
   • I help guests every day.
3. What should you ask yourself about tiredness?
   • I should ask myself when I am tired.
4. What is a simple action to protect energy?
   • A simple action is to have one fixed time without guests.
5. How often should you have time with no guests?
   • I should have time with no guests once a week.
6. Name one activity not about work.
   • I can walk, read, or meet friends.
7. What sentence can help you delay an answer to guests?
   • I can say, “I will check and tell you later.”
8. Why is it important to take care of yourself?
   • It is important to take care of myself to help guests better.
9. What should you do when you feel very tired?
   • I should rest and stop working.
10. Name one thing you give to guests but must give to yourself too.
    • I must give myself kindness and patience.

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Fill in, words below:

every week – tired – help – protect – limits –
solve – myself – stay calm – guests –
day of work – activity –
sentence – service.

1. Hospitality work is very tiring because I __________many guests every day.
2. I ________ problems and answer questions from guests.
3. I must always stay friendly and calm with all __________.
4. Sometimes I feel very tired after a long __________.
5. I should ask myself when I am most__________ and why.
6. I need to know my __________ to protect my energy.
7. I give guests kindness, patience, and good __________.
8. I must give __________ kindness, patience, and rest too.
9. One simple action is to have one fixed time __________ without guests.
10. I can choose one __________ that is not about work, like walking or reading.
11. I can use the __________, “I will check and tell you later,” to avoid stress.
12. Taking care of myself helps me __________ and do my job better.
13. When I rest and __________ my energy, I can give better service to guests.

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Correct version:

1. Hospitality work is very tiring because I help many guests every day.
2. I solve problems and answer questions from guests.
3. I must always stay friendly and calm with all guests.
4. Sometimes I feel very tired after a long day of work.
5. I should ask myself when I am most tired and why.
6. I need to know my limits to protect my energy.
7. I give guests kindness, patience, and good service.
8. I must give myself kindness, patience, and rest too.
9. One simple action is to have one fixed time every week without guests.
10. I can choose one activity that is not about work, like walking or reading.
11. I can use the sentence, “I will check and tell you later,” to avoid stress.
12. Taking care of myself helps me stay calm and do my job better.
13. When I rest and protect my energy, I can give better service to guests.