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👍What makes a successful waitress? (A1, past simple, grammar)

Verfasst von

wolfgang kugler

in

,

  • from smiles to service: the keys to success


Before starting with this text, do that one first.
Learn the vocabulary and get familiar with past simple.


#######################

Meet Nara.
She worked in a big hotel as a waitress.
Now she is an assistant manager in a nice restaurant.
She remembers her first job.
She learned many things.
Some things were important then,
and they are still important today.

______________________

I had many good skills as a waitress. I was friendly and kind. I always smiled and said hello to the guests. This made people feel happy and welcome.

I talked in a clear and nice way. I listened to guests carefully. When people asked for food or drinks, I understood what they wanted. I brought the food on time and checked if everything was okay.

I knew the menu very well. I could tell guests what food and drinks were good. If guests had questions, I answered them.

I was clean and organized. I kept the tables nice and tidy. I also helped my coworkers when they were busy. Working together made the job easier.

Sometimes there were problems. Maybe a guest got the wrong food, or the restaurant was full. I stayed calm and polite. I said sorry and tried to fix the problem.

I worked hard every day. I smiled, listened, and helped people. The guests felt happy and wanted to come back again.

In the end, I made the restaurant a happy place for everyone.

_______________
a bit slower version, listen again, see if you understand!

______________

Verbs, infinitive and (past):

  • to have (had)
  • to be (was / were)
  • to smile (smiled)
  • to say (said)
  • to make (made)
  • to talk (talked)
  • to listen (listened)
  • to ask (asked)
  • to understand (understood)
  • to want (wanted)
  • to bring (brought)
  • to check (checked)
  • to know (knew)
  • to tell (told)
  • to answer (answered)
  • to keep (kept)
  • to help (helped)
  • to stay (stayed)
  • to try (tried)
  • to fix (fixed)
  • to work (worked)
  • to feel (felt)
  • to come (came)

##############

True or false?

  1. Nara worked as a waitress in a big hotel.
  2. She always shouted at the guests.
  3. She smiled and said hello to people.
  4. Nara did not know the menu.
  5. She listened carefully to the guests.
  6. She brought food on time.
  7. The tables were always dirty.
  8. Nara helped her coworkers when it was busy.
  9. She stayed calm and polite when problems happened.
  10. Guests wanted to go away after meeting her.
  11. She worked hard every day.
  12. Nara answered questions from guests.
  13. She was lazy and never helped others.
  14. The restaurant became a happy place because of her.
  15. Nara made the guests feel happy.
  16. She forgot all the orders.
  17. She kept the tables tidy.
  18. Nara ran very fast to the kitchen.
  19. Working together with others helped everyone.
  20. She always felt angry at the guests.

_________________
Answers:
1T, 2F, 3T, 4F, 5T, 6T, 7F, 8T,
9T, 10F, 11T, 12T, 13F, 14T, 15T,
16F, 17T, 18F, 19T, 20F
_________________

Correct version – if necessary, check how to give short answers in past simple – more info on past simple => 😦link🥰:

Sample QuestionsShort Answer (Affirmative)Short Answer (Negative)
Did I pass the test?Yes, you did.No, you didn’t.
Did you need a pen?Yes, I did.No, I didn’t.
Did you both like the movie?Yes, we did.No, we didn’t.
Did they finish their dinner?Yes, they did.No, they didn’t.
Did he have a good time?Yes, he did.No, he didn’t.
Did she want to leave early?Yes, she did.No, she didn’t.
Did we have blue shirts?Yes, we did.No, we didn’t.
  1. Nara worked as a waitress in a big hotel. – Yes, she did.
  2. She always shouted at the guests. – No, she didn’t. She said hello to the guests.
  3. She smiled and said hello to people. – Yes, she did.
  4. Nara did not know the menu. – Yes, she did. She knew the menu.
  5. She listened carefully to the guests. – Yes, she did.
  6. She brought food on time. – Yes, she did.
  7. The tables were always dirty. – No, they were not. She kept the tables always tidy.
  8. Nara helped her coworkers when it was busy. – Yes, she did.
  9. She stayed calm and polite when problems happened. – Yes, she did.
  10. Guests did not want to come back after meeting her. – Yes, they did. They wanted to come back.
  11. She worked hard every day. – Yes, she did.
  12. Nara answered questions from guests. – Yes, she did.
  13. She was lazy and never helped others. – No, she was not. She helped her coworkers.
  14. The restaurant became a happy place because of her. – Yes, it did.
  15. Nara made the guests feel happy. – Yes, she did.
  16. She forgot all the orders. – No, she did not. She remembered all the orders.
  17. She kept the tables tidy. – Yes, she did.
  18. Nara did not run very fast to the kitchen. – No, she did not. She worked calmly.
  19. Working together with others helped everyone. – Yes, it did.
  20. She always felt angry at the guests. – No, she did not. She stayed calm and polite.

###############

Past simple, negation, question, negative question:

  1. Nara smiled at the guests.

    YOU WRITE:
    a) Nara did not smile at the guests.
    b) Did Nara smile at the guests?
    c) Didn’t Nara smile at the guests?
  2. Nara listened carefully to the guests.
    a) ________________________
    b) ________________________
    c) ________________________
  3. Nara knew the menu well.
    a) ________________________
    b) ________________________
    c) ________________________
  4. Nara brought the food on time.
    a) ________________________
    b) ________________________
    c) ________________________
  5. Nara kept the tables tidy.
    a) ________________________
    b) ________________________
    c) ________________________
  6. Nara helped her coworkers.
    a) ________________________
    b) ________________________
    c) ________________________
  7. Nara stayed calm and polite.
    a) ________________________
    b) ________________________
    c) ________________________
  8. Nara worked hard every day.
    a) ________________________
    b) ________________________
    c) ________________________
  9. Nara answered questions from guests.
    a) ________________________
    b) ________________________
    c) ________________________
  10. Nara made the guests feel happy.
    a) ________________________
    b) ________________________
    c) ________________________

———————————–
Correct version:

  1. Nara smiled at the guests.
    a) Nara did not smile at the guests.
    b) Did Nara smile at the guests?
    c) Didn’t Nara smile at the guests?
  2. Nara listened carefully to the guests.
    a) Nara did not listen carefully to the guests.
    b) Did Nara listen carefully to the guests?
    c) Didn’t Nara listen carefully to the guests?
  3. Nara knew the menu well.
    a) Nara did not know the menu well.
    b) Did Nara know the menu well?
    c) Didn’t Nara know the menu well?
  4. Nara brought the food on time.
    a) Nara did not bring the food on time.
    b) Did Nara bring the food on time?
    c) Didn’t Nara bring the food on time?
  5. Nara kept the tables tidy.
    a) Nara did not keep the tables tidy.
    b) Did Nara keep the tables tidy?
    c) Didn’t Nara keep the tables tidy?
  6. Nara helped her coworkers.
    a) Nara did not help her coworkers.
    b) Did Nara help her coworkers?
    c) Didn’t Nara help her coworkers?
  7. Nara stayed calm and polite.
    a) Nara did not stay calm and polite.
    b) Did Nara stay calm and polite?
    c) Didn’t Nara stay calm and polite?
  8. Nara worked hard every day.
    a) Nara did not work hard every day.
    b) Did Nara work hard every day?
    c) Didn’t Nara work hard every day?
  9. Nara answered questions from guests.
    a) Nara did not answer questions from guests.
    b) Did Nara answer questions from guests?
    c) Didn’t Nara answer questions from guests?
  10. Nara made the guests feel happy.
    a) Nara did not make the guests feel happy.
    b) Did Nara make the guests feel happy?
    c) Didn’t Nara make the guests feel happy?

#################

Multiple choice, one answer correct:

  1. Where did Nara work first?
    a) In a big hotel
    b) In a school
    c) In a shop
  2. How did Nara greet the guests?
    a) She ignored them
    b) She smiled and said hello
    c) She shouted at them
  3. What did Nara do when guests asked for food?
    a) She left them waiting
    b) She gave the wrong food
    c) She understood what they wanted
  4. Did Nara know the menu?
    a) She sometimes forgot
    b) She knew it well
    c) She did not know it
  5. What did Nara do if the restaurant was busy?
    a) She helped her coworkers
    b) She got angry
    c) She left the job
  6. How did Nara keep the tables?
    a) Dirty
    b) Tidy and clean
    c) Empty
  7. How did Nara feel when problems happened?
    a) Angry
    b) Calm and polite
    c) Sad
  8. Did guests want to come back to the restaurant?
    a) They were not sure
    b) They wanted to come back
    c) They left
  9. How did Nara work every day?
    a) Lazily
    b) Hard
    c) Slowly
  10. What could Nara do when guests had questions?
    a) Ask someone else
    b) Ignore them
    c) Answer them
  11. How did Nara make the restaurant?
    a) A busy place
    b) A happy place
    c) A quiet place
  12. Did Nara bring the food on time?
    a) Sometimes
    b) On time
    c) Late
  13. Who did Nara help in the restaurant?
    a) Her coworkers
    b) Only the guests
    c) The manager only
  14. How did guests feel after Nara helped them?
    a) Angry
    b) Happy
    c) Tired
  15. Did Nara smile at the guests?
    a) She shouted at them
    b) She smiled
    c) She ignored them
  16. Did Nara answer all the questions?
    a) She answered
    b) She ignored them
    c) She asked someone else
  17. Nara stayed calm when there were problems.
    a) Calm and polite
    b) Angry
    c) Sad
  18. Nara sometimes forgot the orders.
    a) Gave wrong orders
    b) Forgot the orders
    c) Remembered the orders
  19. Nara worked hard with her team.
    a) Hard
    b) Lazily
    c) Slowly
  20. Nara made the guests feel happy.
    a) Made happy
    b) Made angry
    c) Ignored them
  21. Nara helped her coworkers when it was busy.
    a) Left the job
    b) Helped coworkers
    c) Ignored them

______________________
Answers:
1a, 2b, 3c, 4b, 5a, 6b, 7c,
8b, 9b, 10c, 11b, 12b, 13a,
14b, 15b, 16a, 17a, 18c,
19a, 20a, 21b
################

Yes, or no?

Sample QuestionsShort Answer (Affirmative)Short Answer (Negative)
Did I pass the test?Yes, you did.No, you didn’t.
Did you need a pen?Yes, I did.No, I didn’t.
Did you both like the movie?Yes, we did.No, we didn’t.
Did they finish their dinner?Yes, they did.No, they didn’t.
Did he have a good time?Yes, he did.No, he didn’t.
Did she want to leave early?Yes, she did.No, she didn’t.
Did we have blue shirts?Yes, we did.No, we didn’t.
  1. Did Nara listen carefully to the guests?
    YOU WRITE:
    Yes, she did.
  2. Did Nara shout at the guests?
    ____________________________
  3. Did Nara bring the food on time?
    ____________________________
  4. Did Nara leave her coworkers alone when it was busy?
    ____________________________
  5. Did Nara make the guests feel unhappy?
    ____________________________
  6. Did Nara stay calm and polite when problems happened?
    ____________________________
  7. Did Nara ignore questions from the guests?
    ____________________________
  8. Did Nara smile at the guests?
    ____________________________
  9. Did Nara forget all the orders?
    ____________________________
  10. Did Nara help her coworkers?
    ____________________________
  11. Did Nara work in a big hotel?
    ____________________________
  12. Did Nara get angry when it was busy?
    ____________________________
  13. Did Nara know the menu well?
    ____________________________
  14. Did Nara ignore the guests?
    ____________________________

—————————–
Correct answers:

  1. Nara listened carefully to the guests. – Yes, she did.
  2. Nara shouted at the guests. – No, she didn’t.
  3. Nara brought the food on time. – Yes, she did.
  4. Nara left her coworkers alone when it was busy. – No, she didn’t.
  5. Nara made the guests feel unhappy. – No, she didn’t.
  6. Nara stayed calm and polite when problems happened. – Yes, she did.
  7. Nara ignored questions from the guests. – No, she didn’t.
  8. Nara smiled at the guests. – Yes, she did.
  9. Nara forgot all the orders. – No, she didn’t.
  10. Nara helped her coworkers. – Yes, she did.
  11. Nara worked in a big hotel. – Yes, she did.
  12. Nara got angry when it was busy. – No, she didn’t.
  13. Nara knew the menu well. – Yes, she did.
  14. Nara ignored the guests. – No, she didn’t.

###################

Interview with Nara, fill in, words below:

coworkers – waitress – menu – skills –
ago – comfortable – hotel –
needed – took –
tidy – solve –
smiled

———————————

Interviewer: Who did you work with in the hotel?
Nara: I worked with other waiters and waitresses in the big _________.

Interviewer: Where did you start your first job?
Nara: I started my first job in a five-star hotel as a __________.

Interviewer: When did you start working there?
Nara: I started working there two years __________.

Interviewer: What did you do every day?
Nara: I greeted the guests, __________ orders, and brought food to the tables.

Interviewer: How did you greet the guests?
Nara: I __________ and said hello in a friendly way to make them feel welcome.

Interviewer: Why did you listen carefully to the guests?
Nara: I listened carefully because I wanted to understand what they __________.

Interviewer: Who did you help when it was busy?
Nara: I helped my __________ and made sure everything went smoothly.

Interviewer: What did you do if a guest had a problem?
Nara: I stayed calm, said sorry, and tried to __________ the problem politely.

Interviewer: How did you keep the tables?
Nara: I kept the tables clean and __________, even when the restaurant was very busy.

Interviewer: What did you know very well in the restaurant?
Nara: I knew the __________ very well, so I could answer questions and give suggestions [an idea you give to someone about what they can do.]

Interviewer: When did the guests want to come back?
Nara: The guests wanted to come back when they felt happy and __________ in the restaurant.

Interviewer: Why did you enjoy your work?
Nara: I enjoyed my work because I helped people, worked with my team, and learned many new __________.

———————————
Correct version:

Interviewer: Who did you work with in the hotel?
Nara: I worked with other waiters and waitresses in the big hotel.

Interviewer: Where did you start your first job?
Nara: I started my first job in a five-star hotel as a waitress.

Interviewer: When did you start working there?
Nara: I started working there two years ago.

Interviewer: What did you do every day?
Nara: I greeted the guests, took orders, and brought food to the tables.

Interviewer: How did you greet the guests?
Nara: I smiled and said hello in a friendly way to make them feel welcome.

Interviewer: Why did you listen carefully to the guests?
Nara: I listened carefully because I wanted to understand what they needed.

Interviewer: Who did you help when it was busy?
Nara: I helped my coworkers and made sure everything went smoothly.

Interviewer: What did you do if a guest had a problem?
Nara: I stayed calm, said sorry, and tried to solve the problem politely.

Interviewer: How did you keep the tables?
Nara: I kept the tables clean and tidy, even when the restaurant was very busy.

Interviewer: What did you know very well in the restaurant?
Nara: I knew the menu very well, so I could answer questions and give suggestions.

Interviewer: When did the guests want to come back?
Nara: The guests wanted to come back when they felt happy and comfortable in the restaurant.

Interviewer: Why did you enjoy your work?
Nara: I enjoyed my work because I helped people, worked with my team, and learned many new skills.

#################

Fill in, no words given, check your vocabulary:

Nara worked in a big hotel as a __________.
She was friendly and kind.
She always smiled and said __________to the guests.
She listened carefully and understood what guests __________.
Nara knew the menu very well and could answer __________.
She brought the food on time and kept the tables clean and __________
When the restaurant was busy, she helped her __________ and stayed calm.
She __________ problems politely and worked well with the team.
Nara made the guests feel __________, and they wanted to come back.
She helped the restaurant __________ smoothly every day.

_______________________
Correct version:

Nara worked in a big hotel as a waitress. She was friendly and kind. She always smiled and said hello to the guests. She listened carefully and understood what guests wanted. Nara knew the menu very well and could answer questions. She brought the food on time and kept the tables clean and tidy. When the restaurant was busy, she helped her coworkers and stayed calm. She solved problems politely and worked well with the team. Nara made the guests feel happy, and they wanted to come back. She helped the restaurant run smoothly every day.

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