- from smiles to service: the keys to success
A good waitress has many important skills. First, she talks nicely. She speaks in a friendly and clear way to guests and coworkers. This helps people feel comfortable.
She also pays attention. She listens carefully and notices what guests need. When guests feel happy, they will want to come back.
A waitress is always friendly. She greets guests with a smile and makes them feel welcome. Smiling shows respect and kindness.
Another important skill is knowing the menu. A good waitress understands the food and drinks. She can answer questions and give suggestions to the guests.
Staying organized is very important. A waitress must remember orders and make sure everything goes smoothly. She can also handle changes. If it is busy, she stays calm and continues to work well.
Sometimes problems happen. A good waitress solves problems quickly and politely. She also works well with others. Teamwork helps everyone do a good job.
Details are important too. She makes sure the tables look nice and clean. Even in difficult times, she stays positive and professional.
In conclusion, a successful waitress makes guests happy and keeps the restaurant running smoothly.
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Vocabulary:
- Successful – doing something well and getting a good result.
- A waitress – a woman who serves food and drinks in a restaurant.
- A waiter – a man who serves food and drinks in a restaurant.
- A key to success – something very important that helps you to do well.
- Skills – things you can do well.
- To talk nicely – to speak in a kind and friendly way.
- A coworker – a person who works with you.
- To pay attention – to look and listen carefully.
- To listen carefully – to hear with focus and think about what the person says.
- To notice something – to see or understand something that is happening.
- To greet guests – to say hello to visitors in a friendly way.
- A smile – a happy look on your face.
- To show respect – to act politely and kindly to others.
- Kindness – being friendly and good to people.
- To know the menu – to understand what food and drinks are offered.
- To understand the food – to know what the food is and what it is made of.
- To give a suggestion – to tell someone an idea to help them choose.
- To stay organized – to keep things in order and under control.
- To remember orders – to not forget what guests want to eat or drink.
- To go smoothly – to happen without problems.
- To handle changes – to deal with new or different situations well.
- To stay calm – to not get angry or worried.
- To solve a problem – to find an answer to something difficult.
- Politely – in a nice and respectful way.
- To make sure – to check that something is correct.
- Clean – without dirt.
- To stay positive – to keep a happy and hopeful attitude.
- In conclusion – used to finish and give the last idea.
- To keep the restaurant running smoothly – to make sure the restaurant works well without problems.
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Multiple choice, one answer correct:
- What does successful mean?
a) Doing something well and getting a good result
b) Trying many times but never learning from mistakes
c) Starting something but not finishing it in the end - Who is a waitress?
a) A person who sits down and eats in the restaurant
b) A man who cooks the meals in the busy kitchen
c) A woman who serves food and drinks in a restaurant - Who is a waiter?
a) A person who clears tables after the guests have left
b) A man who serves food and drinks in a restaurant
c) A woman who works behind the hotel reception desk - What is a key to success?
a) Something very important that helps you to do well
b) A small tool that is used for opening a locked door
c) A little present you give to a very close friend - What are skills?
a) Things you can do well and practice every day
b) Things you can buy in a shop at a low price
c) Things you can only see when watching the TV - What does to talk nicely mean?
a) To speak without saying any real words at all
b) To speak loudly in an angry and rude manner
c) To speak in a kind and friendly way to people - Who is a coworker?
a) A person who teaches you new things in the school
b) A person who works together with you at your job
c) A person who comes as a visitor to the café - What does to pay attention mean?
a) To speak to someone but make many silly mistakes
b) To look and listen carefully to what is happening
c) To give someone money when you buy some food - What does to listen carefully mean?
a) To hear with focus and think about what is said
b) To hear sounds but not really understand the words
c) To listen to music when using the radio at home - What does to notice something mean?
a) To forget about something that is very important
b) To see or understand something that is happening now
c) To write a letter and send it to a person - What is a smile?
a) A small present you give when visiting a close friend
b) A word you can write when sending a short letter
c) A happy look that appears on your face and mouth - What does to show respect mean?
a) To act politely and kindly when speaking to others
b) To speak quickly and never stop for a short break
c) To stand in line quietly and wait for your turn - What is kindness?
a) Being friendly and good to people in daily life
b) Being strong and powerful when working very hard
c) Being fast and busy and moving all of the time - What does to know the menu mean?
a) To write down what people have decided to order
b) To understand which food and drinks are available
c) To ask the waiter to bring you the paper list - What does to understand the food mean?
a) To look at the food but never try to taste it
b) To know what the food is and what it is made of
c) To eat the food quickly without looking at the plate - What does to give a suggestion mean?
a) To ask the waiter politely to bring you the bill
b) To order a drink or a meal only for yourself
c) To tell someone an idea that can help them choose - What does to stay organized mean?
a) To keep everything in order and under good control
b) To leave your things messy and always very untidy
c) To ask another person to finish your daily work - What does to remember orders mean?
a) To write a long shopping list for the supermarket
b) To not forget what guests want to eat or drink
c) To think about old lessons you had in the past - What does to go smoothly mean?
a) To happen very late at night when people are asleep
b) To happen only once each year in the long summer
c) To happen without problems and continue in a good way - What does to handle changes mean?
a) To deal with new or different situations in a good way
b) To run away fast when things start to get difficult
c) To throw away things quickly when you do not like them - What does to stay calm mean?
a) To sleep in the middle of the afternoon every day
b) To speak very fast and loudly without taking a break
c) To not get angry or worried in a hard moment - What does to solve a problem mean?
a) To find an answer to something that is difficult
b) To ignore a problem and just walk away quietly
c) To make a problem bigger and harder than before - What does politely mean?
a) In a nice and respectful way towards other people
b) In a loud and rude way that can make people angry
c) In a short and quick way without many long words - What does to make sure mean?
a) To believe something strongly without checking at all
b) To ask another person to decide the thing for you
c) To check that something is correct before it is done - What does clean mean?
a) Without dirt and looking fresh and nice everywhere
b) Very expensive when you buy it in a shop
c) Full of food and completely ready for someone to eat - What does to stay positive mean?
a) To always think about bad and sad things only
b) To keep a happy and hopeful attitude every day
c) To never talk to other people in the workplace - What does in conclusion mean?
a) Used to finish and give the last idea in writing
b) Used to start a story right from the beginning
c) Used to say hello when you meet a new person - What does to keep the restaurant running smoothly mean?
a)To bring food only when the guests arrive very late
b) To close the restaurant completely every day for cleaning
c) To make sure the restaurant works well without problems - What does to stay organized at work mean?
a) To keep things in order so work is easy to manage
b) To ask someone else to finish all of your tasks
c) To leave everything messy and unprepared all day - What does to greet guests politely mean?
a) To ignore the visitors until they ask for help
b) To welcome visitors with kindness and respect
c) To just say “hi” without any smile or gesture
Answers:
1a, 2c, 3b, 4a, 5a, 6c, 7b, 8b, 9a,
10b, 11c, 12a, 13a, 14b, 15b, 16c,
17a, 18b, 19c, 20a, 21c, 22a, 23a,
24c, 25a, 26b, 27a, 28c, 29a, 30b
_______________________________
Correct answers:
Audio 1-21:
Audio 22-30:
- What does successful mean? That means: Doing something well and getting a good result
- Who is a waitress? That means: A woman who serves food and drinks in a restaurant
- Who is a waiter? That means: A man who serves food and drinks in a restaurant
- What is a key to success? That means: Something very important that helps you to do well
- What are skills? That means: Things you can do well and practice every day
- What does to talk nicely mean? That means: To speak in a kind and friendly way to people
- Who is a coworker? That means: A person who works together with you at your job
- What does to pay attention mean? That means: To look and listen carefully to what is happening
- What does to listen carefully mean? That means: To hear with focus and think about what is said
- What does to notice something mean? That means: To see or understand something that is happening now
- What is a smile? That means: A happy look that appears on your face and mouth
- What does to show respect mean? That means: To act politely and kindly when speaking to others
- What is kindness? That means: Being friendly and good to people in daily life
- What does to know the menu mean? That means: To understand which food and drinks are available
- What does to understand the food mean? That means: To know what the food is and what it is made of
- What does to give a suggestion mean? That means: To tell someone an idea that can help them choose
- What does to stay organized mean? That means: To keep everything in order and under good control
- What does to remember orders mean? That means: To not forget what guests want to eat or drink
- What does to go smoothly mean? That means: To happen without problems and continue in a good way
- What does to handle changes mean? That means: To deal with new or different situations in a good way
- What does to stay calm mean? That means: To not get angry or worried in a hard moment
—————————end of audio 1————— - What does to solve a problem mean? That means: To find an answer to something that is difficult
- What does politely mean? That means: In a nice and respectful way towards other people
- What does to make sure mean? That means: To check that something is correct before it is done
- What does clean mean? That means: Without dirt and looking fresh and nice everywhere
- What does to stay positive mean? That means: To keep a happy and hopeful attitude every day
- What does in conclusion mean? That means: Used to finish and give the last idea in writing
- What does to keep the restaurant running smoothly mean? That means: To make sure the restaurant works well without problems
- What does to stay organized at work mean? That means: To keep things in order so work is easy to manage
- What does to greet guests politely mean? That means: To welcome visitors with kindness and respect
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Match the word/s with the correct definition:
Words:
- Successful
- Waitress
- Waiter
- Key to success
- Skills
- To talk nicely
- Coworker
- To pay attention
- Smile
- Kindness
- To know the menu
- To stay organized
- To solve a problem
- Politely
- Clean
- To greet guests
Definitions:
a) A person who works together with you at your job
b) To speak in a kind and friendly way to people
c) Without dirt and looking fresh and nice everywhere
d) A woman who serves food and drinks in a restaurant
e) Things you can do well and practice every day
f) A man who serves food and drinks in a restaurant
g) A happy look that appears on your face and mouth
h) Used to make sure everything runs well at work or in a place
i) Being friendly and good to people in daily life
j) Doing something well and getting a good result
k) A very important thing that helps you succeed
l) To look and listen carefully to what is happening
m) In a nice and respectful way towards other people
n) To find an answer to something that is difficult
o) To welcome visitors with kindness and respect
p) To understand what food and drinks are available
__________________
Answers:
1j, 2d, 3f, 4k, 5e, 6b, 7a,
8l, 9g, 10i, 11p, 12h, 13n, 14m, 15c, 16o
__________________
Correct answers:
- Successful – That means: Doing something well and getting a good result
- Waitress – That means: A woman who serves food and drinks in a restaurant
- Waiter – That means: A man who serves food and drinks in a restaurant
- Key to success – That means: A very important thing that helps you succeed
- Skills – That means: Things you can do well and practice every day
- To talk nicely – That means: To speak in a kind and friendly way to people
- Coworker – That means: A person who works together with you at your job
- To pay attention – That means: To look and listen carefully to what is happening
- Smile – That means: A happy look that appears on your face and mouth
- Kindness – That means: Being friendly and good to people in daily life
- To know the menu – That means: To understand what food and drinks are available
- To stay organized – That means: Used to make sure everything runs well at work or in a place
- To solve a problem – That means: To find an answer to something that is difficult
- Politely – That means: In a nice and respectful way towards other people
- Clean – That means: Without dirt and looking fresh and nice everywhere
- To greet guests – That means: To welcome visitors with kindness and respect
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True or false:
- A waitress works in a restaurant serving food and drinks.
- Politely means speaking in a loud and rude way.
- To pay attention means to look and listen carefully to what is happening.
- To greet guests means ignoring them until they ask for help.
- Successful means doing something well and getting a good result.
- To talk nicely means to speak in a kind and friendly way.
- Clean means full of dirt and very messy.
- Skills are things you can do well and practice every day.
- To solve a problem means to find an answer to something that is difficult.
- Kindness means being unfriendly and ignoring other people.
- To stay positive means always thinking about bad and sad things only.
- To stay organized means leaving everything messy and unprepared.
- A coworker is a person who works together with you at your job.
- To know the menu means understanding which food and drinks are available.
- A smile is a happy look that appears on your face and mouth.
- A key to success is a small tool used to open a locked door.
_________________
True: 1,3,5,6,8,9,13,14,15
_________________
Full version:
- A waitress works in a restaurant serving food and drinks.
- Politely means speaking in a loud and rude way. True is: In a nice and respectful way towards other people
- To pay attention means to look and listen carefully to what is happening.
- To greet guests means ignoring them until they ask for help. True is: To welcome visitors with kindness and respect
- Successful means doing something well and getting a good result.
- To talk nicely means to speak in a kind and friendly way.
- Clean means full of dirt and very messy. True is: Without dirt and looking fresh and nice everywhere
- Skills are things you can do well and practice every day.
- To solve a problem means to find an answer to something that is difficult.
- Kindness means being unfriendly and ignoring other people. True is: Being friendly and good to people in daily life
- To stay positive means always thinking about bad and sad things only. True is: To keep a happy and hopeful attitude every day
- To stay organized means leaving everything messy and unprepared. True is: To keep everything in order and under good control
- A coworker is a person who works together with you at your job.
- To know the menu means understanding which food and drinks are available.
- A smile is a happy look that appears on your face and mouth.
- A key to success is a small tool used to open a locked door. True is: Something very important that helps you to do well
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Summary:
1. **Talks Nicely:** They speak in a friendly and clear way to guests and coworkers.
2. **Pays Attention:** They notice what guests need and make sure they’re happy.
3. **Is Friendly:** They greet guests with a smile and make them feel welcome.
4. **Knows the Menu:** They understand what food and drinks are available and can tell guests about them.
5. **Stays Organized:** They keep track of orders and make sure everything runs smoothly.
6. **Can Handle Changes:** They can deal with busy times or unexpected problems calmly.
7. **Solves Problems:** If something goes wrong, they fix it quickly and politely.
8. **Works Well with Others:** They cooperate with their coworkers to make sure everyone does a good job.
9. **Notices Details:** They make sure everything looks nice and clean for the guests.
10. **Stays Positive:** Even when things are tough, they keep a good attitude and act professionally.
Being a successful waitress means making guests feel happy and well taken care of while keeping everything running smoothly.
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Dialogue 1:
Reception / Door
Hostess: Good evening! Welcome to Sunshine Restaurant.
Guest: Good evening! Thank you.
Hostess: Do you have a reservation?
Guest: Yes, the name is Mr. Smith.
Hostess: Let me check… Ah, yes! We have your table ready. Right this way, please.
Walking to the Table
Hostess: Here is your table by the window. Is this okay for you?
Guest: Oh… I prefer a table a bit more quiet.
Hostess: Of course! I can show you another table near the corner.
Guest: Yes, that’s much better. Thank you.
Hostess: You’re welcome! Here is the menu. Your waiter will come soon.
At the Table / Ordering Drinks and Food
Waiter: Good evening! My name is John, I will take care of you today. Can I start you with something to drink?
Guest: Yes, a glass of water, please.
Waiter: Of course. Here is our menu. We have soups, salads, pasta, fish, chicken, and vegetarian dishes.
Guest: Thank you.
Waiter: Also, our specials today are grilled chicken and fish soup. The chicken comes with a choice of side dishes: vegetables, rice, or potatoes.
Guest: I will have the grilled chicken with vegetables, please.
Waiter: Very good. Would you like any sauce with it?
Guest: Yes, a little sauce, please.
Waiter: Perfect. I will bring it soon.
During the Meal
Waiter: How is your food?
Guest: It is okay, but a little cold.
Waiter: I’m very sorry! I will bring a fresh plate right away.
Guest: Thank you, I appreciate it.
Waiter: Here is your new plate. I hope you enjoy it now.
Guest: Yes, much better!
After the Meal / Dessert and Coffee
Waiter: Would you like to see our dessert menu?
Guest: Yes, please.
Waiter: We have chocolate cake, ice cream, and fruit salad.
Guest: I will have the chocolate cake and a coffee, please.
Waiter: Excellent choice! I will bring it soon.
Guest: Thank you.
———————–end of audio—————
After Dessert / Paying
Waiter: How was the dessert and coffee?
Guest: Very good, thank you.
Waiter: Would you like the bill?
Guest: Yes, please.
Waiter: Here you are. You can pay by cash or card.
Guest: I will pay by card, please.
Waiter: Of course. Here is the card reader. Please insert your card.
Guest: Done.
Waiter: Thank you. Your payment is successful.
Guest: Thank you very much.
Waiter: You’re welcome.
Leaving the Restaurant
Hostess: Thank you for visiting Sunshine Restaurant. Have a good evening!
Guest: Thank you! Goodbye!
Hostess: Goodbye!
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Dialogue 2:
Reception / Door
Hostess: Good evening! Welcome to Ocean View Restaurant.
Guest: Good evening! Thank you.
Hostess: Do you have a reservation?
Guest: Yes, under Ms. Taylor.
Hostess: Let me check… Yes! Your table by the window is ready. Please follow me.
Guest: Thank you! This table is perfect.
At the Table / Drinks and Menu
Waiter: Good evening! My name is Marco. Can I start you with something to drink?
Guest: Yes, a glass of water, please.
Waiter: Of course. Here is our menu. We have soups, salads, pasta, chicken, fish, and vegetarian dishes.
Guest: Thank you.
Waiter: Today’s specials are grilled salmon or roasted chicken with potatoes. Would you like to try one?
Guest: I don’t eat meat or fish. Can you recommend something vegetarian or vegan?
Waiter: Certainly! We have vegetable pasta, vegetarian risotto, vegan stir-fried vegetables with rice, or a mixed salad with beans. All dishes can be made lactose-free if you want.
Guest: That’s great! I’ll take the vegan stir-fried vegetables with rice, please.
During the Meal
Waiter: How is your meal?
Guest: It’s very good, thank you. Could I have a little extra sauce on the side?
Waiter: Absolutely! I’ll bring it right away.
Dessert / Alternatives
Waiter: Would you like to see the dessert menu?
Guest: I saw the desserts, but I don’t like them. Do you have vegan or lactose-free options?
Waiter: Yes! We can make a fresh fruit plate, vegan chocolate mousse, or a lactose-free sorbet.
Guest: I’ll try the vegan chocolate mousse and a coffee with lactose-free milk, please.
Waiter: Perfect! I’ll bring it soon.
After Dessert / Paying
Waiter: How was the dessert and coffee?
Guest: Delicious! Thank you.
Waiter: Would you like the bill now?
Guest: Yes, please.
Waiter: You can pay by cash or card.
Guest: I will pay by card, please.
Waiter: Thank you! Your payment is complete.
Guest: Thank you very much.
———————-end of audio—————–
Thanking for Tipping
Waiter: Thank you also for the tip! We really appreciate it.
Guest: You’re welcome! Thank you for the excellent service.
Leaving the Restaurant
Hostess: Thank you for visiting Ocean View Restaurant. Have a nice evening!
Guest: Thank you! Goodbye!
Hostess: Goodbye!
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