• why i love my job

My name is Anika. I work at the front desk of a hotel. I like my job very much. I meet many people from different countries. Every day is new and interesting.

In the morning, I check the reservations. I prepare the front desk. When guests arrive, I welcome them with a smile. I help them check in and give them keys to their rooms. I tell them about the hotel and the city. I answer questions and give advice for sightseeing.

During the day, I talk to many guests. Some guests need help with rooms or taxis. Some guests ask about tickets. I like to help them fast. I also solve problems when something is wrong.

I like my job because I can make people happy. I try to remember their names. Sometimes I write a welcome note or give a small gift. Guests feel happy when I help them.

In the evening, I check reservations for the next day. I prepare the front desk again. I feel good when guests smile and say thank you. My job is not easy, but it is very nice. I like to meet people, help them, and make their stay special.
_____________________

Vocabulary:

• to meet people – to see and talk to new people
• different countries – places that are not the same country
• to be interesting – to make someone want to know more
• to check reservations (hotel) – to look if a hotel room is booked
• to prepare – to get ready for something
• to arrive – to get to a place
• a smile – when you show happiness with your mouth
• to give advice – to tell someone what they should do
• sightseeing – visiting places to see them
• to need help – to want someone to help you
• a ticket (museum) – a paper or card to go into a museum
• to solve a problem – to find an answer to a problem
• to make people happy – to do something that makes others feel good
• to remember names – to not forget someone’s name
• a welcome note – a short friendly message when someone arrives
• a small gift – a little present
• to make a stay in a hotel special – to do things that make someone enjoy their time in a hotel

################

Multiple-choice, one answer correct:

1. What does “to arrive” mean?
a) to get to a place
b) to show happiness
c) to tell someone what to do

2. What is “a smile”?
a) a little gift
b) a happy face
c) a paper to enter

3. What does “to meet people” mean?
a) to see and talk
b) to check a room
c) to visit others

4. What is “a welcome note”?
a) a short friendly message
b) a note to start
c) a kind small message

5. What does “to check reservations (hotel)” mean?
a) to check a booking
b) to see if booked
c) to look a list

6. What is “a small gift”?
a) a little present
b) a tiny object
c) a small token

7. What does “to give advice” mean?
a) to tell someone
b) to share a tip
c) to offer help

8. What does “to prepare” mean?
a) to get ready
b) to plan ahead
c) to make ready

9. What is “sightseeing”?
a) to visit places
b) to see famous buildings
c) to look around

10. What does “to need help” mean?
a) to want support
b) to ask for aid
c) to need someone

11. What is “a ticket (museum)”?
a) an entry card
b) a small ticket
c) a pass for entry

12. What does “to solve a problem” mean?
a) to find a way
b) to fix an issue
c) to answer a task

13. What does “to make people happy” mean?
a) to cheer others
b) to help someone
c) to bring joy

14. What does “to remember names” mean?
a) to recall names
b) to keep names
c) to memorize

15. What does “different countries” mean?
a) many nations
b) other states
c) various lands

16. What does “to make a stay in a hotel special” mean?
a) to make it nice
b) to give a touch
c) to make it fun

Answers:
1-a, 2-b, 3-c, 4-a, 5-b,
6-a, 7-b, 8-c, 9-a, 10-b,
11-c, 12-b, 13-c, 14-a, 15-b, 16-a
##################

Gap-Fill Exercise, use words below:

city, give, reservations, prepare, happy,
countries, arrive, answer, remember,
interesting, advice,
need, work, nice

—————————

1. My name is Anika. I ____ at the front desk of a hotel.
2. I like my job very ____.
3. I meet many people from different ____.
4. Every day is new and ____.
5. In the morning, I check the ____.
6. I ____ the front desk.
7. When guests ____, I welcome them with a smile.
8. I help them check in and ____ them keys to their rooms.
9. I tell them about the hotel and the ____.
10. I answer questions and give ____ for sightseeing.
11. Some guests ____ help with rooms or taxis.
12. I also ____ problems when something is wrong.
13. I try to ____ their names.
14. Guests feel ____ when I help them.

——————————-
Correct version:

1. My name is Anika. I work at the front desk of a hotel.
2. I like my job very nice.
3. I meet many people from different countries.
4. Every day is new and interesting.
5. In the morning, I check the reservations.
6. I prepare the front desk.
7. When guests arrive, I welcome them with a smile.
8. I help them check in and give them keys to their rooms.
9. I tell them about the hotel and the city.
10. I answer questions and give advice for sightseeing.
11. Some guests need help with rooms or taxis.
12. I also solve problems when something is wrong.
13. I try to remember their names.
14. Guests feel happy when I help them.

####################

True or false

1. Anika works at the front desk of a hotel.
2. Some guests need help with taxis.
3. Guests always feel unhappy when she helps them.
4. Anika tries to remember the names of guests.
5. She only meets people from her own country.
6. She tells guests about the hotel and the city.
7. Anika never writes welcome notes.
8. Every day is new and interesting for her.
9. She helps guests check in and gives them keys.
10. Anika cooks breakfast for the hotel guests.
11. Guests do not smile at her work.
12. She solves problems when something is wrong.
13. Anika likes to make their stay special.
14. She never welcomes guests with a smile.

——————————
True: 1,2,4,6,8,9,12,13

——————————

Correct version:

1. Anika works at the front desk of a hotel.
2. Some guests need help with taxis.
3. Guests always feel unhappy when she helps them. True is: Guests feel happy when she helps them.
4. Anika tries to remember the names of guests.
5. She only meets people from her own country. True is: She meets people from different countries.
6. She tells guests about the hotel and the city.
7. Anika never writes welcome notes. True is: She sometimes writes welcome notes.
8. Every day is new and interesting for her.
9. She helps guests check in and gives them keys.
10. Anika cooks breakfast for the hotel guests. True is: She does not cook breakfast for guests.
11. Guests do not smile at her work. True is: Guests smile and say thank you.
12. She solves problems when something is wrong.
13. Anika likes to make their stay special.
14. She never welcomes guests with a smile. True is: She always welcomes guests with a smile.

####################

Multiple choice, one answer correct::

1. Where does Anika work?
   a) At a hotel desk
   b) In a school room
   c) In a big shop
2. What does she do when guests arrive?
   a) Welcome them kindly
   b) Check their emails
   c) Clean the rooms
3. Why does she like her job?
   a) She meets many people
   b) She stays at home
   c) She never talks
4. What does Anika check in the morning?
   a) Emails from friends
   b) Hotel reservations
   c) The weather report
5. What does she give guests for their rooms?
   a) A small ticket
   b) Room keys
   c) Some money
6. What does she write sometimes for guests?
   a) A welcome note
   b) A shopping list
   c) A daily report
7. How does she help guests?
   a) Cooks their meals
   b) Gives advice and keys
   c) Makes them clean
8. What do guests feel when she helps them?
   a) Tired
   b) Happy
   c) Angry
9. What does she tell guests about?
   a) Only food
   b) Her own life
   c) The hotel and city
10. What does Anika try to remember every day?
    a) Their house address
    b) Their names
    c) Their favorite food
11. When does she prepare the front desk?
    a) In the morning
    b) In the evening
    c) At night
12. What does she do when something is wrong?
    a) Solve problems
    b) Ignore guests
    c) Ask others

_______________________
Answers:
1-a, 2-a, 3-a, 4-b, 5-b,
6-a, 7-b, 8-b, 9-c,
10-b, 11-a, 12-c
_______________________

Correct version:

Where does Anika work? – Anika works at a hotel desk.

What does she do when guests arrive? – She welcomes guests kindly when they arrive.

Why does she like her job? – She likes her job because she meets many people.

What does Anika check in the morning? – In the morning, Anika checks the hotel reservations.

What does she give guests for their rooms? – She gives guests room keys for their rooms.

What does she write sometimes for guests? – She sometimes writes a welcome note for guests.

How does she help guests? – She helps guests by giving advice and keys.

What do guests feel when she helps them? – Guests feel happy when she helps them.

What does she tell guests about? – She tells guests about the hotel and the city.

What does Anika try to remember every day? – Anika tries to remember the names of the guests every day.

When does she prepare the front desk? – She prepares the front desk in the morning.

What does she do when something is wrong? – When something is wrong, she solves the problems.

###################

Does she…………..? Answer in complete sentences:

Example:

1. Does Anika work at a hotel or at a school?
   
   YOU WRITE:
   
   She works at a hotel.
   
   
2. Does she welcome guests with a smile or ignore them?
3. Does she check reservations or the weather in the morning?
4. Does she give keys or money to the guests?
5. Does she write welcome notes or shopping lists sometimes?
6. Does she give advice or cook meals for the guests?
7. Do guests feel happy or tired when she helps them?
8. Does she tell guests about the hotel or only about food?
9. Does she try to remember names or addresses?
10. Does she prepare the front desk in the morning or at night?
11. Does she solve problems or ignore problems when something is wrong?
12. Does she like her job because she meets many people or because she gets much money?
13. Does she help guests check in or clean their rooms?
14. Does she try to make the stay special or make the guests leave quickly?

—————————–
Correct answers:

1. Anika works at a hotel.
2. She welcomes guests with a smile.
3. She checks reservations in the morning.
4. She gives keys to the guests.
5. She sometimes writes welcome notes.
6. She gives advice to the guests.
7. Guests feel happy when she helps them.
8. She tells guests about the hotel.
9. She tries to remember the guests’ names.
10. She prepares the front desk in the morning.
11. She solves problems when something is wrong.
12. She likes her job because she meets many people.
13. She helps guests check in.
14. She tries to make the stay special.

• enjoy the world, save the world

2. Water Conservation (Saves water for the planet)

• Hotels use low-flow faucets and showers to reduce water use.
• Guests can reuse towels and sheets to avoid unnecessary washing.
• Rainwater harvesting collects rain for gardens, cleaning, or flushing toilets.

Examples:

• A hotel in Bali asks guests to leave towels on racks if they want to use them again.
• Some hotels in Europe have rainwater tanks to water gardens instead of using fresh water.
  

_______________________
Vocabulary:

• a bright future – a good life in the future
• water conservation – saving water and using less water
• to save water – to use less water1 see one c answer, remember, 6-5-
• a low-flow faucet – a tap that uses little water
• to reduce water use – to use less water
• to reuse towels – to use towels again
• sheets (bed) – cloth on a bed
• to avoid – not do something
• unnecessary washing – washing when it is not needed
• to harvest rainwater – to collect rainwater for use
• to collect rain – to take rain and keep it
• to flush toilets – to clean a toilet with water
• towels on a rack – towels on a bar to dry or use again
• a rainwater tank – a container to keep rainwater

######################

Water Conservation in Hotels

Water conservation helps save water for the planet. Hotels can use many ways to save water. One way is to have low-flow faucets and showers. These faucets and showers use less water than normal ones.

Guests can also help save water. They can reuse towels and sheets. If a guest wants to use a towel again, they can leave it on the rack. This way, the hotel does not wash it every day. Washing towels and sheets many times uses a lot of water.

Hotels can also collect rainwater. This is called rainwater harvesting. Rainwater can be used for gardens, cleaning, or flushing toilets. It is better than using fresh water for these purposes.

There are examples from different countries. A hotel in Bali asks guests to leave towels on the rack if they want to use them again. Some hotels in Europe have rainwater tanks. They use this water to water their gardens.

By using these methods, hotels save water and help the environment. Guests can also take part by reusing towels and sheets. Together, hotels and guests can reduce water use and protect the planet for the future.

________________________

Vocabulary:

• to collect rainwater – to get rain and keep it for use
• a purpose – a reason for doing something
• the environment – the world around us, like nature, air, water, and land
• to take part – to join in or do an activity
• to protect the planet – to keep the Earth safe and clean

#################

Multiple choice, one answer correct:

1. What does water conservation mean?
   a) Using less water to save it
   b) Cleaning water carefully
   c) Throwing away water
2. What is a low-flow faucet?
   a) A tap that uses little water
   b) A tap that uses more water
   c) A very large water tank
3. What does to save water mean?
   a) Washing everything often
   b) Throwing water outside
   c) Using water carefully
4. What does to reuse towels mean?
   a) Using towels again
   b) Washing towels many times
   c) Leaving towels for others
5. What are sheets (bed)?
   a) Cloth that covers a bed
   b) A thin blanket
   c) Large towels for drying
6. What does unnecessary washing mean?
   a) Washing only when needed
   b) Washing clothes daily
   c) Cleaning things not needed
7. What does to harvest rainwater mean?
   a) Collecting rain for use
   b) Using rain for cooking
   c) Letting rain go to drains
8. What does to flush toilets mean?
   a) Using water to clean toilet
   b) Cleaning toilets with water
   c) Watering plants with flush
9. What are towels on a rack?
   a) Placing towels to reuse
   b) Towels in the washing machine
   c) Hanging towels to dry
10. What is a rainwater tank?
    a) A container for rain
    b) A tank to store water
    c) A small faucet for garden
11. What is a bright future?
    a) A good life later
    b) Many sunny days ahead
    c) A happy life ahead
12. What is the environment?
    a) Plants, air, and water
    b) Nature and surrounding world
    c) Buildings and roads
13. What is a purpose?
    a) A reason to do something
    b) Something to build with
    c) A goal for an action
14. What does to take part mean?
    a) Leaving an event
    b) Observing quietly only
    c) Joining an activity
15. What does to protect the planet mean?
    a) Keeping Earth safe and clean
    b) Cleaning your own room
    c) Reducing waste and pollution
16. What does to collect rain mean?
    a) Saving rain for later
    b) Drinking rain directly
    c) Gathering rainwater
17. What does to reduce water use mean?
    a) Controlling water usage
    b) Using less water
    c) Flushing less often

_________________
Answers:
1-a, 2-a, 3-c, 4-a, 5-b, 6-c,
7-a, 8-b, 9-c, 10-a, 11-c, 12-b,
13-a, 14-c, 15-a, 16-c, 17-b

________________
Full version:

1. What does water conservation mean? – Using less water to save it
2. What is a low-flow faucet? – A tap that uses little water
3. What does to save water mean? – Using water carefully
4. What does to reuse towels mean? – Using towels again
5. What are sheets (bed)? – Cloth that covers a bed
6. What does unnecessary washing mean? – Washing only when needed
7. What does to harvest rainwater mean? – Collecting rain for use
8. What does to flush toilets mean? – Using water to clean toilet
9. What are towels on a rack? – Placing towels to reuse
10. What is a rainwater tank? – A container for rain
11. What is a bright future? – A good life later
12. What is the environment? – Plants, air, and water
13. What is a purpose? – A reason to do something
14. What does to take part mean? – Joining an activity
15. What does to protect the planet mean? – Keeping Earth safe and clean
16. What does to collect rain mean? – Gathering rainwater
17. What does to reduce water use mean? – Controlling water usage

##################

Gap-fill exercise:

1. Hotels can save water by using a _______ in the bathroom.
   a) low-flow faucet
   b) towel rack
   c) rainwater tank
2. We should always try _______ to protect nature.
   a) to take part
   b) to reuse towels
   c) to protect the planet
3. Guests can help the hotel by _______ their towels.
   a) reusing
   b) washing
   c) collecting
4. Farmers often _______ to water their fields.
   a) flush toilets
   b) collect rainwater
   c) harvest rainwater
5. Using fewer resources is part of _______.
   a) taking part
   b) water conservation
   c) unnecessary washing
6. It is smart to _______ washing sheets too often.
   a) avoid
   b) reduce
   c) collect
7. Every student should learn _______ in school projects.
   a) to take part
   b) to save water
   c) a bright future
8. A hotel can store rain in a _______ to water the garden.
   a) rainwater tank
   b) low-flow faucet
   c) towel rack
9. People should always try _______ to keep the planet safe.
   a) to flush toilets
   b) water conservation
   c) to protect the planet
10. Guests are encouraged to hang their towels on a _______ if they want to reuse them.
    a) towel rack
    b) low-flow faucet
    c) washing machine
11. The main _______ of this workshop is to teach children about nature.
    a) purpose
    b) rainwater tank
    c) low-flow faucet
12. Turning off taps is an easy way _______ at home.
    a) to take part
    b) to reduce water use
    c) a bright future
13. Collecting rain in tanks is called _______.
    a) avoiding
    b) washing
    c) harvesting rainwater
14. We should always _______ wasting water during washing.
    a) avoid
    b) reduce
    c) flush
15. After using sheets in a hotel, staff can carefully handle the _______.
    a) low-flow faucet
    b) towel rack
    c) sheets
16. It is important to turn on the tap only when needed _______.
    a) to save water
    b) to take part
    c) a bright future
17. Everyone should care about _______ for future generations.
    a) to collect rain
    b) water conservation
    c) the environment

Answers:
1-a, 2-c, 3-a, 4-c, 5-b, 6-a,
7-a, 8-a, 9-c, 10-a, 11-a, 12-b,
13-c, 14-a, 15-c, 16-a, 17-c
____________________

Full version:

1. Hotels can save water by using a low-flow faucet in the bathroom.
2. We should always try to protect the planet to protect nature.
3. Guests can help the hotel by reusing their towels.
4. Farmers often harvest rainwater to water their fields.
5. Using fewer resources is part of water conservation.
6. It is smart to avoid washing sheets too often.
7. Every student should learn to take part in school projects.
8. A hotel can store rain in a rainwater tank to water the garden.
9. People should always try to protect the planet to keep the planet safe.
10. Guests are encouraged to hang their towels on a towel rack if they want to reuse them.
11. The main purpose of this workshop is to teach children about nature.
12. Turning off taps is an easy way to reduce water use at home.
13. Collecting rain in tanks is called harvesting rainwater.
14. We should always avoid wasting water during washing.
15. After using sheets in a hotel, staff can carefully handle the sheets.
16. It is important to turn on the tap only when needed to save water.
17. Everyone should care about the environment for future generations.

#################

Match the word to its correct definition:

Words:

1. to collect rainwater
2. a purpose
3. the environment
4. to take part
5. to protect the planet
6. a bright future
7. water conservation
8. to save water
9. a low-flow faucet
10. to reduce water use
11. to reuse towels
12. sheets (bed)
13. to avoid
14. unnecessary washing
15. to harvest rainwater
16. to collect rain
17. to flush toilets
18. towels on a rack
19. a rainwater tank

Definitions:

A. A container for storing rain
B. Using less water to save it
C. A reason for doing something
D. Cloth that covers a bed
E. Using towels again
F. Collecting rain to use it later
G. Keeping the Earth safe and clean
H. Turning on the tap only when needed
I. Washing only when necessary
J. Joining an activity or event
K. A good life later
L. A tap that uses little water
M. Plants, air, and water around us
N. Collecting rain
O. Hanging towels to reuse
P. Using water carefully
Q. Avoiding unnecessary actions
R. Cleaning a toilet with water
S. Reducing water usage

_____________________
Answers:
1-F, 2-C, 3-M, 4-J, 5-G, 6-K,
7-B, 8-P, 9-L, 10-S, 11-E, 12-D,
13-Q, 14-I, 15-F, 16-N,
17-R, 18-O, 19-A

_____________________

Full answers:

1. to collect rainwater – collecting rain to use it later
2. a purpose – a reason for doing something
3. the environment – plants, air, and water around us
4. to take part – joining an activity or event
5. to protect the planet – keeping the Earth safe and clean
6. a bright future – a good life later
7. water conservation – using less water to save it
8. to save water – using water carefully
9. a low-flow faucet – a tap that uses little water
10. to reduce water use – reducing water usage
11. to reuse towels – using towels again
12. sheets (bed) – cloth that covers a bed
13. to avoid – avoiding unnecessary actions
14. unnecessary washing – washing only when necessary
15. to harvest rainwater – collecting rain to use it later
16. to collect rain – collecting rain
17. to flush toilets – cleaning a toilet with water
18. towels on a rack – hanging towels to reuse
19. a rainwater tank – a container for storing rain

################

Fill in, words below:

faucet – harvest – flush – protect –
rack – washed – conservation –
environment –
bright

————————————

Ahou Daryaei wanted a __________ future.
She joined a project to __________ the planet.
Her purpose was to show people water -_________ and how to save water.
At the small hotel, she explained a low-flow __________ and taught guests to reuse towels.
They hung towels on a__________and learned that sheets (bed) should not be __________ unnecessarily.
Everyone learned to collect rain, to _________ rainwater, and to use a rainwater tank.
They also learned to __________ toilets carefully and to reduce water use.
This helped the __________.

—————————————-
Correct version:

Ahou Daryaei wanted a bright future. She joined a project to protect the planet. Her purpose was to show people water conservation and how to save water. At the small hotel, she explained a low-flow faucet and taught guests to reuse towels. They hung towels on a rack and learned that sheets (bed) should not have unnecessary washing. Everyone learned to collect rain, to harvest rainwater, and use a rainwater tank. They also learned to flush toilets carefully and to reduce water use. This helped the environment.
###################

Which phrase are we looking for – unscramble the words?

1. Energy Efficiency (Saves electricity and helps the environment)

Hotels use many ways to save electricity and help the environment.

• LED and Energy-Saving Lights
  Hotels use LED lights or energy-saving bulbs instead of normal lights. LED lights use less electricity and last a long time.
  Examples:
  • A hotel in Singapore uses LED lights in all rooms and halls. It saves a lot of electricity.
  • In a hotel in Germany, corridor lights are very dim in the daytime to save energy.
  • A hotel in Japan uses LED lights in the garden and parking area. It saves money and energy.
  • Some hotels in France use small LED lamps in bathrooms to save electricity.
• Solar Panels and Renewable Energy
  Solar panels give electricity from the sun. Hotels can use this electricity for lights, heating, or hot water.
  Examples:
  • A hotel in Bali uses solar panels to make electricity for the swimming pool and spa.
  • A hotel in California uses solar panels for hot water in all rooms.
  • A resort in Spain has solar panels for the kitchen and restaurant lights.
  • A hotel in Thailand heats water with solar panels for all rooms.
• Smart Energy Systems
  Hotels use smart systems to save electricity. These systems turn off lights, air conditioning, or heating when nobody is in the room.
  Examples:
  • Motion sensors in hotel hallways turn off lights when no one is there.
  • Smart thermostats in rooms make the air conditioning turn off when guests leave.
  • A hotel in Dubai uses a smart system to control all lights and air conditioning from one computer.
  • Some hotels in Italy turn off lights automatically in empty meeting rooms.
• Other Energy-Saving Ideas
  Hotels do more to save energy in small ways.
  Examples:
  • A hotel in Australia uses energy-saving elevators that stop when nobody is on the floor.
  • Some hotels use special windows to keep rooms cool in summer and warm in winter.
  • Hotels in Canada use timers for swimming pool lights to save electricity.
  • A hotel in India encourages guests to reuse towels and sheets, so washing machines use less electricity.
    
    _______________________
    Vocabulary:
    
  • a bright future – a good and happy time that is coming.
  • energy efficiency – using little energy to do something.
  • to save energy – to use less electricity, gas, or water.
  • the environment – the world around us: air, water, trees, animals, and people.
  • energy-saving lights – lamps that use less electricity.
  • to last a long time – to stay good for many years.
  • a corridor (hotel) – a long passage in a building or hotel.
  • dim lights – lights that are not very bright.
  • a solar panel – a flat device that takes energy from the sun.
  • renewable energy – energy that comes from nature, like the sun or wind.
  • a resort – a hotel where people go for holidays.
  • smart systems – machines or programs that work automatically.
  • to turn off lights – to make lights stop shining.
  • a motion sensor – a small machine that feels when someone moves.
  • a hallway – a long space inside a building.
  • a thermostat – a small device that controls temperature.
  • an elevator – a machine that takes people up or down in a building.
  • a timer – a small machine that turns something on or off at a set time.
  • to encourage guests – to make guests want to do something.
  • to reuse towels and sheets – to use towels and sheets again.

##################

Hotels use many ways to save electricity and help the environment. Energy efficiency is very important because it saves money and protects nature.

First, hotels use LED lights or energy-saving bulbs. These lights use less electricity and last a long time. For example, a hotel in Singapore uses LED lights in all rooms and hallways. In Germany, corridor lights are very dim in the daytime. A hotel in Japan uses LED lights in the garden and parking area. Some hotels in France use small LED lamps in bathrooms. All these ways save energy and money.

Second, hotels use solar panels. Solar panels give electricity from the sun. Hotels can use this electricity for lights, heating, or hot water. A hotel in Bali uses solar panels for the swimming pool and spa. A hotel in California uses solar panels for hot water in all rooms. A resort in Spain uses solar panels for the kitchen and restaurant lights. A hotel in Thailand heats water with solar panels for all rooms. Solar panels are good because they use clean energy.

Third, hotels use smart energy systems. Motion sensors turn off lights in hallways when nobody is there. Smart thermostats turn off air conditioning when guests leave. Some hotels in Dubai and Italy control lights and air conditioning from a computer.

Finally, hotels save energy in small ways. A hotel in Australia uses elevators that stop when nobody is on the floor. Special windows keep rooms cool in summer and warm in winter. Hotels in India ask guests to reuse towels and sheets.

In conclusion, hotels can save electricity in many ways. They help the environment, save money, and become more modern.

________________________

Some more vocabulary:

in conclusion – a phrase we say at the end to give the final idea.

to protect nature – to keep the world clean and safe for animals, plants, and people.

an LED light – a small light that uses little electricity.

an energy-saving bulb – a lamp that uses less electricity.

to last a long time – to stay good and work for many years.

clean energy – energy that does not make the air or water dirty.

smart energy systems – machines that help save energy automatically.

##################

Multiple-choice test, one answer correct:

1. a bright future
   a) a good time that will come
   b) a big light in the room
   c) a clean place outside
2. energy-saving lights
   a) lights that work with batteries
   b) lights that use less power
   c) lights that change color
3. a corridor
   a) a place to keep towels
   b) a long passage in a building
   c) a big hotel room
4. a solar panel
   a) a device that gets energy from the sun
   b) a machine that gives light
   c) a strong window
5. renewable energy
   a) energy that is cheap
   b) energy that comes from nature
   c) energy that is only for hotels
6. smart systems
   a) people who know a lot
   b) machines that work by themselves
   c) machines that are very fast
7. a motion sensor
   a) a light for dark rooms
   b) a machine that feels movement
   c) a camera for hotels
8. a hallway
   a) a door between two rooms
   b) a place to eat in a hotel
   c) a long space inside a building
9. an elevator
   a) a machine that moves people up and down
   b) a kind of chair
   c) a machine that cleans the floor
10. a timer
    a) a device that shows the time
    b) a clock in the hallway
    c) a device that turns things on or off at a set time
11. to encourage guests
    a) to make guests want to do something
    b) to give guests food
    c) to welcome guests at the door
12. to reuse towels and sheets
    a) to make new towels and sheets
    b) to use towels and sheets again
    c) to wash towels and sheets every day
13. to protect nature
    a) to keep animals at home
    b) to make a park bigger
    c) to keep the world clean and safe
14. an LED light
    a) a big hotel light
    b) a small light that uses little energy
    c) a light with many colors
15. an energy-saving bulb
    a) a lamp that uses gas
    b) a lamp that works with water
    c) a lamp that uses less electricity
16. to turn off lights
    a) to make the lights stop shining
    b) to change the color of lights
    c) to make the lights brighter
17. a thermostat
    a) a machine that controls the temperature
    b) a machine that gives hot water
    c) a device that shows the weather
18. dim lights
    a) lights that are green
    b) lights that are broken
    c) lights that are not very bright
    ——–end of audio——–
19. to save energy
    a) to use less power
    b) to make power at home
    c) to keep the lights on
20. clean energy
    a) energy that is very cheap
    b) energy that doesn’t make the air dirty
    c) energy that works at night only
21. in conclusion
    a) at the beginning of something
    b) in the middle of a talk
    c) at the end of a text or speech

_________________

Answers:
1a 2b 3b 4a 5b 6b 7b 8c
9a 10c 11a 12b 13c 14b
15c 16a 17a 18c 19a 20b 21c
__________________________

1. a bright future – that means: a good time that will come
2. energy-saving lights – that means: lights that use less power
3. a corridor – that means: a long passage in a building
4. a solar panel – that means: a device that gets energy from the sun
5. renewable energy – that means: energy that comes from nature
6. smart systems – that means: machines that work by themselves
7. a motion sensor – that means: a machine that feels movement
8. a hallway – that means: a long space inside a building
9. an elevator – that means: a machine that moves people up and down
10. a timer – that means: a device that turns things on or off at a set time
11. to encourage guests – that means: to make guests want to do something
12. to reuse towels and sheets – that means: to use towels and sheets again
13. to protect nature – that means: to keep the world clean and safe
14. an LED light – that means: a small light that uses little energy
15. an energy-saving bulb – that means: a lamp that uses less electricity
16. to turn off lights – that means: to make the lights stop shining
17. a thermostat – that means: a machine that controls the temperature
18. dim lights – that means: lights that are not very bright
19. to save energy – that means: to use less power
20. clean energy – that means: energy that doesn’t make the air dirty
21. in conclusion – that means: at the end of a text or speech

###########################

Match the word with its correct definition:

Words:

1. energy efficiency
2. to last a long time
3. the environment
4. a resort
5. smart energy systems
6. energy-saving lights
7. an energy-saving bulb
8. to protect nature
9. clean energy
10. to save energy
11. to turn off lights
12. to encourage guests
13. to reuse towels and sheets
14. in conclusion
15. a motion sensor
    

Definitions:

A. ___ machines that help save energy automatically.
B. ___ energy that does not make the air or water dirty.
C. ___ to keep the world clean and safe for animals, plants, and people.
D. ___ a hotel where people go for holidays.
E. ___ to use less electricity, gas, or water.
F. ___ to use towels and sheets again.
G. ___ lamps that use less electricity.
H. ___ to make the lights stop shining.
I. ___ at the end of a text or speech.
J. ___ a lamp that uses less electricity.
K. ___ to make guests want to do something.
L. ___ the world around us: air, water, plants, animals, and people.
M. ___ to stay good and work well for many years.
N. ___ a small machine that feels when someone moves.
O. ___ using little energy to do something.

_________________________
Answers:

1–O 2–M 3–L 4–D 5–A 
6–G 7–J 8–C 9–B 10–E 
11–H 12–K 13–F 14–I 15–N

_________________________

Full version:

energy efficiency – using little energy to do something

to last a long time – to stay good and work well for many years

the environment – the world around us: air, water, plants, animals, and people

a resort – a hotel where people go for holidays

smart systems – machines that help save energy automatically

energy-saving lights – lamps that use less electricity

an energy-saving bulb – a lamp that uses less electricity

to protect nature – to keep the world clean and safe for animals, plants, and people

clean energy – energy that does not make the air or water dirty

to save energy – to use less electricity, gas, or water

to turn off lights – to make the lights stop shining

to encourage guests – to make guests want to do something

to reuse towels and sheets – to use towels and sheets again

in conclusion – at the end of a text or speech

a motion sensor – a small machine that feels when someone moves

####################

True or false:

1. Energy-saving lights use a lot of electricity.
2. A resort is a place where people go for holidays.
3. A motion sensor detects movement.
4. Renewable energy comes from fossil fuels.
5. Smart systems can work automatically to save energy.
6. To protect nature means to make the world dirty.
7. A thermostat controls the temperature.
8. Dim lights are very bright.
9. Clean energy does not make the air or water dirty.
10. To reuse towels and sheets means to throw them away after one use.
11. A solar panel gets energy from the sun.
12. To save energy means to use more electricity.
13. In conclusion is said at the start of a text.
14. Energy efficiency means using little energy to do something.
15. A corridor and a hallway are the same in a hotel.

_______________________

True: 2,3,5,7,9,11,14
_______________________

Correct version:

1. Energy-saving lights use a lot of electricity. – True is: Energy-saving lights use little electricity.
2. A resort is a place where people go for holidays.
3. A motion sensor detects movement.
4. Renewable energy comes from fossil fuels. – True is: Renewable energy comes from nature, like the sun or wind.
5. Smart systems can work automatically to save energy.
6. To protect nature means to make the world dirty. – True is: To protect nature means to keep the world clean and safe.
7. A thermostat controls the temperature.
8. Dim lights are very bright. – True is: Dim lights are not very bright.
9. Clean energy does not make the air or water dirty.
10. To reuse towels and sheets means to throw them away after one use. – True is: To reuse towels and sheets means to use them again.
11. A solar panel gets energy from the sun.
12. To save energy means to use more electricity. – True is: To save energy means to use less electricity, gas, or water.
13. In conclusion is said at the start of a text. – True is: In conclusion is said at the end of a text or speech.
14. Energy efficiency means using little energy to do something.
15. A corridor and a hallway are the same in a hotel. – True is: A corridor is a long passage in a building; a hallway is a long space inside a building.

##################

Fill in, words below:

smart, resort, energy-saving, dim, protect,
solar, motion sensor, in conclusion,
turn off, thermostat, renewable,
corridor, save, reuse, energy

1. A __________ detects when someone moves in a room.
2. To __________ towels and sheets helps save water and energy.
3. __________ energy comes from the sun, wind, or water.
4. A __________ is a hotel where people go for holidays.
5. __________ lights use less electricity than regular lights.
6. To __________ energy means to use less electricity, gas, or water.
7. A __________ is a small device that controls temperature.
8. __________ efficiency means using little energy to do something.
9. A __________ panel takes energy from the sun.
10. __________ systems can work automatically to save energy.
11. __________ lights are not very bright.
12. To __________ nature means to keep the world clean and safe.
13. To __________ lights helps save energy in a hotel.
14. __________ is said at the end of a text or speech.
15. A __________ is a long passage inside a building or hotel.

————————–

Correct version:

1. A motion sensor detects when someone moves in a room.
2. To reuse towels and sheets helps save water and energy.
3. Renewable energy comes from the sun, wind, or water.
4. A resort is a hotel where people go for holidays.
5. Energy-saving lights use less electricity than regular lights.
6. To save energy means to use less electricity, gas, or water.
7. A thermostat is a small device that controls temperature.
8. Energy efficiency means using little energy to do something.
9. A solar panel takes energy from the sun.
10. Smart systems can work automatically to save energy.
11. Dim lights are not very bright.
12. To protect nature means to keep the world clean and safe.
13. To turn off lights helps save energy in a hotel.
14. In conclusion is said at the end of a text or speech.
15. A corridor is a long passage inside a building or hotel.

################

Scrambled words from text, which phrase are we looking for?

####################

• enjoy the world, save the world

1. Energy Efficiency (Saves electricity and helps the environment)

• Hotels use LED lights and energy-saving bulbs instead of normal lights.
• Solar panels provide electricity from the sun for lights, heating, or hot water.
• Smart systems turn off lights, air conditioning, or heating automatically when guests leave the room.

Examples:

• A hotel in Thailand uses solar panels to heat water for all rooms.
• Motion sensors in hotel hallways turn off lights when nobody is there, saving electricity.

2. Water Conservation (Saves water for the planet)

• Hotels use low-flow faucets and showers to reduce water use.
• Guests can reuse towels and sheets to avoid unnecessary washing.
• Rainwater harvesting collects rain for gardens, cleaning, or flushing toilets.

Examples:

• A hotel in Bali asks guests to leave towels on racks if they want to use them again.
• Some hotels in Europe have rainwater tanks to water gardens instead of using fresh water.

3. Waste Reduction (Less garbage, cleaner environment)

• Hotels reduce plastic use, like bottles, straws, and bags.
• They provide recycling bins for paper, plastic, glass, and metals.
• Food waste can be composted or used to feed animals.

Examples:

• Guests in a hotel in Spain use refillable shampoo and soap bottles instead of small plastic ones.
• Hotels in Japan separate waste carefully for recycling.

4. Sustainable Sourcing (Helps local people and nature)

• Hotels buy food, furniture, and products locally to reduce transportation and support the local economy.
• They choose eco-friendly materials like bamboo or recycled wood.
• Tourists can buy local crafts to support small businesses.

Examples:

• A hotel in Cambodia buys vegetables from nearby farmers instead of importing from another country.
• Hand-made souvenirs in a hotel shop help villagers earn money.

5. Eco-Tourism Experiences (Learn about nature and culture)

• Tours teach about nature, wildlife, and local culture.
• Activities help protect the environment or support the local community.
• Guests can plant trees, feed animals, or learn traditional crafts.

Examples:

• Tourists in Costa Rica plant trees in a rainforest conservation project.
• Visitors in a Cambodian village learn how to make traditional baskets or pottery.

6. Green Certifications (Show the hotel is eco-friendly)

• Hotels get certificates like Green Key, EarthCheck, or LEED to show they are environmentally responsible.
• Certifications increase trust for tourists and encourage sustainable travel.

Examples:

• A hotel with the Green Key certificate in Europe shows that it saves water, electricity, and reduces waste.
• Certified hotels promote their eco-friendly programs to attract guests who care about the environment.

7. Guest Engagement (Tourists help protect the planet)

• Hotels educate guests about eco-friendly practices.
• Guests can join programs, like planting a tree for each booking or cleaning beaches.
• Small actions by guests help hotels save energy, water, and reduce waste.

Examples:

• Guests in Thailand are asked to turn off lights and air conditioning when leaving the room.
• A hotel in Kenya offers tourists the chance to help plant trees in a local community.

#####################

Cheat sheet:

💡 Extra notes and examples:

• A hotel could save thousands of liters of water per year if guests reuse towels.
• Some hotels give discounts to guests who join eco-programs.
• Eco-tourism experiences can include fishing with local fishermen, cooking local meals, or learning traditional crafts—without harming nature.
• Green certifications are often displayed as stickers, signs, or online badges, making tourists trust the business more.

#################

• a vacation full of surprises

Last year, a man stayed in a small hotel. He wanted a quiet and comfortable vacation, but everything went wrong. The hotel looked nice outside, but the room was very different. The first problem was the fridge. It was very dirty and full of old food. The man tried to clean it, but it was difficult.

Next, he tried to take a shower. The water was very cold. He waited a long time, but it never became warm. He tried to wash quickly, but he felt very cold. The towel was also very small and old.

The bed was not comfortable. The mattress was very soft in some places and hard in other places. The pillow was flat and thin. He could not sleep well at night. There was also a loud noise in the hotel. The neighbors were very noisy, and the walls were very thin.

In the morning, he went to eat breakfast. The coffee was cold, and the bread was hard. He tried to eat slowly, but it was difficult.

Even with all these problems, he tried to enjoy the hotel. He walked outside and saw a nice garden. He took photos and smiled. At the end of his stay, he was tired but happy because he could laugh 17172

at all the problems.

__________________________

Vocabulary:

• to stay in a hotel – to live in a hotel for a short time
• a fridge – a box to keep food and drinks cold
• dirty – not clean
• to clean – to make something not dirty
• to take a shower – to wash your body under water
• to wash – to make clean
• to feel cold – when your body is very cold
• a towel – a piece of cloth to dry your body
• to be comfortable – to feel relaxed and happy
• a mattress – the soft part of a bed to sleep on
• a pillow – a soft thing for your head on the bed
• flat – not soft or thick
• a neighbor – a person who lives near you
• to be noisy – to make a lot of loud sounds
• even – also, or in addition
• to enjoy – to feel happy doing something
• to be tired – to feel you need rest or sleep
• to laugh at problems – to find problems funny and not sad

##################

Vocabulary test:

1. To stay in a hotel means:
a) to live in a hotel for a short time
b) to sleep in a bed every night
c) to visit the hotel every morning

2. A fridge is:
a) a small table to put your food on
b) a box to keep food and drinks cold
c) a place to store clothes and shoes

3. Dirty means:
a) very soft and easy to sleep on
b) not clean or very messy inside
c) very cold and hard to touch

4. To clean means:
a) to make something not dirty again
b) to move furniture around the room
c) to put objects into different boxes

5. To take a shower means:
a) to sit and rest for a few minutes
b) to wash your body with warm water
c) to drink water from a glass or bottle

6. To wash means:
a) to sleep for a long time at night
b) to open doors and windows carefully
c) to make something clean or tidy now

7. To feel cold means:
a) your bed and pillow are very comfortable
b) your body is very cold and unhappy
c) your hands and feet are very soft

8. A towel is:
a) a soft object to lie on when sleeping
b) a piece of paper to clean small objects
c) a cloth to dry your body after shower

9. To be comfortable means:
a) to feel very hungry or thirsty today
b) to feel relaxed and happy in a place
c) to feel sleepy and lie down at night

10. A mattress is:
a) the soft part of a bed to sleep on
b) a flat surface to place books or bags
c) a small cloth used to dry your hands

11. A pillow is:
a) a flat object to cover your body
b) a soft thing to put your head on
c) a piece of cloth to clean the table

12. Flat means:
a) very warm or very cold at the same time
b) not soft, not thick, and very thin
c) very large or very long in one part

13. A neighbor is:
a) a person who lives near your house
b) a person who travels to another city
c) a person who works far from your street

14. To be noisy means:
a) to close the doors very carefully slowly
b) to make many loud sounds near you
c) to speak quietly to a friend nearby
———end of audio———

15. Even means:
a) very quickly, faster than everyone else
b) also, in addition to other things
c) sometimes, but not very often at all

16. To enjoy means:
a) to feel sad when things are not good
b) to feel very tired after hard work
c) to feel happy when doing something

17. To be tired means:
a) to feel you need rest or sleep now
b) to feel cold and want a warm blanket
c) to feel very happy about everything

18. To laugh at problems means:
a) to cry when small mistakes happen often
b) to worry about every small problem now
c) to find problems funny, not serious

_________________________

Answers:

1.a, 2. b, 3. b, 4. a, 5. b, 6. c,
7. b, 8. c, 9. b, 10. a, 11. b, 12. b,
13. a, 14. b, 15. b, 16. c, 17. a, 18. c
________________________

1. To stay in a hotel means – to live in a hotel for a short time
2. A fridge is – a box to keep food and drinks cold
3. Dirty means – not clean or very messy inside
4. To clean means – to make something not dirty again
5. To take a shower means – to wash your body with warm water
6. To wash means – to make something clean or tidy now
7. To feel cold means – your body is very cold and unhappy
8. A towel is – a cloth to dry your body after shower
9. To be comfortable means – to feel relaxed and happy in a place
10. A mattress is – the soft part of a bed to sleep on
11. A pillow is – a soft thing to put your head on
12. Flat means – not soft, not thick, and very thin
13. A neighbor is – a person who lives near your house
14. To be noisy means – to make many loud sounds near you
15. Even means – also, in addition to other things
16. To enjoy means – to feel happy when doing something
17. To be tired means – to feel you need rest or sleep now
18. To laugh at problems means – to find problems funny, not serious

####################

Gap-Fill Exercise:

1. I like to ______ in a nice hotel when I travel.
   a) stay
   b) cook
   c) write
2. The food is warm because the ______ is not working.
   a) bed
   b) fridge
   c) pillow
3. The room was very ______, so I had to clean it.
   a) dirty
   b) noisy
   c) flat
4. I need to ______ my hands before I eat.
   a) clean
   b) take a shower
   c) enjoy
5. Every morning I ______ to feel fresh.
   a) sleep
   b) laugh
   c) wash
6. It is very cold today. I ______ cold.
   a) feel
   b) enjoy
   c) take
7. After the shower, I dry myself with a ______.
   a) mattress
   b) pillow
   c) towel
8. I want to sit on a soft chair and be ______.
   a) comfortable
   b) dirty
   c) flat
9. The bed has a soft ______ to sleep on.
   a) ridge
   b) mattressf
   c) towel
10. I put my head on a soft ______ to sleep.
    a) pillow
    b) neighbor
    c) towel
11. The floor is very ______. You can walk on it easily..
    a) flat
    b) comfortable
    c) dirty
12. My ______ is very loud. He always plays music.
    a) mattress
    b) neighbor
    c) towel
13. The children are very loud. They are ______.
    a) comfortable
    b) clean
    c) noisy
14. I like to ______ my holiday in the mountains. It is amazing!
    a) enjoy
    b) clean
    c) laugh
15. I am very tired. I need to ______.
    a) enjoy
    b) sleep
    c) clean
16. I always take a ______ in the morning.
    a) pillow
    b) shower
    c) mattress
17. I always help to ______ the room before guests arrive.
    a) laugh
    b) enjoy
    c) clean
18. I feel happy because I can ______ my problems and smile.
    a) wash
    b) laugh at
    c) sleep

——————————

Answers:

1.a, 2. b, 3. a, 4. a, 5. c, 6. a,
7. c, 8. a, 9. b, 10. a, 11. a, 12. b,
13. c, 14. a, 15. b, 16. b, 17. c, 18. b
—————————–

Correct answers:

1. I like to stay in a nice hotel when I travel.
2. The food is warm because the fridge is not working.
3. The room was very dirty, so I had to clean it.
4. I need to clean my hands before I eat.
5. Every morning I sleep to feel fresh.
6. It is very cold today. I feel cold.
7. After the shower, I dry myself with a towel.
8. I want to sit on a soft chair and be comfortable.
9. The bed has a soft mattress to sleep on.
10. I put my head on a soft pillow to sleep.
11. The street is very flat. It is easy to walk on.
12. My neighbor is very loud. He always plays music.
13. The children are very noisy.
14. I like to enjoy my holiday in the mountains. It is amazing!
15. I am very tired. I need to sleep.
16. I always take a shower in the morning.
17. I always help to clean the room before guests arrive.
18. I feel happy because I can laugh at my problems and smile.

####################

Make the following sentences into
a) negative statement
b) a question
c) a negative question

Statements – some grammer exercise, follow instructions below:

1. I stayed in a hotel last week.
2. I cleaned the room after arrival.
3. I used a towel after the shower.
4. I washed my hands before eating.
5. I put my head on a soft pillow.
6. I slept on a hard mattress.
7. I opened the broken fridge carefully.
8. I laughed at my small problems.
9. I enjoyed my short holiday.
10. I listened to my noisy neighbor.

_____________________

1. I stayed in a hotel last week.

YOU WRITE:

a) I did not stay in a hotel last week.
b) Did I stay in a hotel last week?
c) Didn’t i stay in a hotel last week?

1. I stayed in a hotel last week.
   
2. I cleaned the room after arrival.
   
   a) __________________
   b) __________________
   c) __________________
   
3. I used a towel after the shower.
   
   a) __________________
   b) __________________
   c) __________________
   
   
4. I washed my hands before eating.
   
   a) __________________
   b) __________________
   c) __________________
   
5. I put my head on a soft pillow.
   
   a) __________________
   b) __________________
   c) __________________
   
6. I slept on a hard mattress.
   
   a) __________________
   b) __________________
   c) __________________
   
7. I opened the broken fridge carefully.
   
   a) __________________
   b) __________________
   c) __________________
   
8. I laughed at my small problems.
   
   a) __________________
   b) __________________
   c) __________________
   
9. I enjoyed my short holiday.
   
   a) __________________
   b) __________________
   c) __________________
   
10. I listened to my noisy neighbor.
    
    a) __________________
    b) __________________
    c) __________________
    

——————————
Correct answers:

2. I cleaned the room after arrival.

a) I did not clean the room after arrival.
b) Did I clean the room after arrival?
c) Didn’t I clean the room after arrival?

3. I used a towel after the shower.

a) I did not use a towel after the shower.
b) Did I use a towel after the shower?
c) Didn’t I use a towel after the shower?

4. I washed my hands before eating.

a) I did not wash my hands before eating.
b) Did I wash my hands before eating?
c) Didn’t I wash my hands before eating?

5. I put my head on a soft pillow.

a) I did not put my head on a soft pillow.
b) Did I put my head on a soft pillow?
c) Didn’t I put my head on a soft pillow?

6. I slept on a hard mattress.

a) I did not sleep on a hard mattress.
b) Did I sleep on a hard mattress?
c) Didn’t I sleep on a hard mattress?

7. I opened the broken fridge carefully.

a) I did not open the broken fridge carefully.
b) Did I open the broken fridge carefully?
c) Didn’t I open the broken fridge carefully?

8. I laughed at my small problems.

a) I did not laugh at my small problems.
b) Did I laugh at my small problems?
c) Didn’t I laugh at my small problems?

9. I enjoyed my short holiday.

a) I did not enjoy my short holiday.
b) Did I enjoy my short holiday?
c) Didn’t I enjoy my short holiday?

10. I listened to my noisy neighbor.

a) I did not listen to my noisy neighbor.
b) Did I listen to my noisy neighbor?
c) Didn’t I listen to my noisy neighbor?

###############

Form questions to which the word/s given is/are the answer:

1. I stayed in a small hotel last week.
   
   YOU WRITE:
   
   a) I:
   Who stayed in a small hotel last week?
   b) stayed in a hotel:
   What did I do last week?
   c) in a small hotel:
   Where did I stay last week?
   d) last week;
   When did I stay in a small hotel?
   d) small:
   In which hotel did I stay last week?
   
2. I cleaned the messy room yesterday.
   a) I:
   b) cleaned the messy room:
   c) the messy room:
   d) messy:
   e) yesterday:
   
3. I used a soft towel after the shower.
   a) I:
   b) used a towel:
   c) a soft towel:
   d) soft:
   e) after the shower:
   
4. I washed my dirty hands before lunch.
   a) I:
   b) washed my dirty hands:
   c) my dirty hands:
   d) before kunch:
   
5. I listened to my noisy neighbor last night.
   a) I:
   b) listened to my noisy neighbor:
   c) my noisy neighbor
   d) last night:
   e) last:
   

———————————–

Correct answers:

1. I stayed in a small hotel last week.

1. Who stayed in a small hotel last week?
2. What did I do last week?
3. Where did I stay last week?
4. When did I stay in a small hotel?
5. What kind of hotel did I stay in?

2. I cleaned the messy room yesterday.

1. Who cleaned the messy room yesterday?
2. What did I do yesterday?
3. What did I clean?
4. What kind of/Which room did I clean?
5. When did I clean the messy room?

3. I used a soft towel after the shower.

1. Who used a soft towel after the shower?
2. What did I do after the shower?
3. What did I use after the shower?
4. What kind of/Which towel did I use?
5. When did I use the towel?

4. I washed my dirty hands before lunch.

1. Who washed their dirty hands before lunch?
2. What did I do before lunch?
3. What did I wash before lunch?
4. What kind of/ Which hands did I wash?
5. When did I wash my hands?

5. I listened to my noisy neighbor last night.

1. Who listened to the noisy neighbor last night?
2. What did I do last night?
3. Who did I listen to last night?
4. What kind of/Which neighbor did I listen to?
5. When did I listen to my neighbor?

###############

Statements, correct them:

1. I stayed in a large hotel last week.
2. I cleaned the garden after arrival.
3. I used a hard towel after the shower.
4. I washed my clean hands before lunch.
5. I put my head on a hard mattress.
6. I slept on a soft pillow.
7. I opened the fridge carefully without problems.
8. I laughed at my big problems.
9. I enjoyed my very long holiday.
10. I listened to a quiet neighbor last night.

_______________________

1. I stayed in a large hotel last week.
   
   YOU WRITE:
   I did not stay in a large hotel last week. I stayed in a small hotel last week.
   
2. I used a hard towel after the shower.
   ____________________________
   
3. I washed my clean hands before lunch.
   ____________________________
   
4. I put my head on a hard mattress.
   ____________________________
5. I slept on a soft pillow.
   ____________________________
6. I opened the fridge carefully without problems.
   
7. I laughed at my big problems.
   ____________________________
8. I enjoyed my very long holiday.
   ____________________________
9. I listened to a quiet neighbor last night.
   ____________________________
   
   —————————
   
   Correct answers (audio file below)
   
   
   I did not use a hard towel after the shower. I used a soft towel after the shower.
   
   I did not wash my clean hands before lunch. I washed my dirty hands before lunch.
   
   I did not put my head on a hard mattress. I put my head on a soft pillow.
   
   I did not sleep on a soft pillow. I slept on a hard mattress.
   
   I did not open the fridge carefully without problems. I opened the broken fridge carefully.
   
   I did not laugh at my big problems. I laughed at my small problems.
   
   I did not enjoy my very long holiday. I enjoyed my short holiday.
   
   I did not listen to a quiet neighbor last night. I listened to my noisy neighbor last night.
   

##########################

What can go wrong?

• simple tips and daily tasks to make guests feel like royalty

🌟 How to Improve Service

• Listen carefully to guests
  → When guests speak, look at them, nod, and show interest. This makes them feel important.
• Remember guest names
  → Saying a guest’s name shows personal care. For example: “Good evening, Mr. Lee.”
• Be fast and efficient
  → Good service means solving requests quickly and correctly without making guests wait too long.
• Work well as a team
  → If one person is busy, another can help. Teamwork keeps service smooth and stress low.
• Learn more languages
  → Even simple words like “hello,” “thank you,” or “goodbye” in the guest’s language can make them happy.
• Always keep learning
  → Hotels offer training to improve skills like communication, problem-solving, and guest relations.
• Show respect and kindness
  → Guests should always feel safe, respected, and welcome. Kindness creates good memories.
• Solve problems quickly
  → If something goes wrong, act fast and apologize politely. A quick solution can make a guest even happier than before the problem.
• Check small details
  → A clean table, a polite greeting, or remembering a guest’s favorite drink can make the hotel experience special.
• Be proud of your work
  → When staff are proud of their service, guests can feel it. Pride leads to quality and success.

#################

Setting:
The manager’s office at the Grand Horizon Hotel.
The sun is shining. The office is bright and quiet.
Papers, a laptop, and two cups of coffee are on the table.

Characters:

• Ms. Elena Carter, Hotel Manager
• Mr. Raj Patel, Assistant Manager

Ms. Carter: Good morning, Raj. How are you today?

Mr. Patel: Good morning, Ms. Carter. I am fine, thank you. And you?

Ms. Carter: I am good, thank you. Let’s talk about how we can improve service for our guests.

Mr. Patel: Yes, of course. Where should we start?

Ms. Carter: I think listening to guests is very important. Sometimes staff are busy and do not pay full attention.

Mr. Patel: Yes, I see that too. Guests want us to look at them and show interest. Nodding or smiling makes a big difference.

Ms. Carter: Exactly. And remembering guest names also helps. When we say, “Good evening, Mr. Lee,” it feels personal.

Mr. Patel: True. But some staff forget names. We can encourage them to repeat the name in their mind and use it during the meal.

Ms. Carter: Good idea. Speed is also important. Guests do not like waiting too long.

Mr. Patel: I agree. Sometimes staff are slow because one person is busy.

Ms. Carter: That is why teamwork is important. If one staff member is busy, another can help. It makes service smooth and less stressful.

Mr. Patel: Yes. And I think learning simple words in different languages can also help. Even “hello” or “thank you” in a guest’s language is nice.

Ms. Carter: Absolutely. It shows respect and care. Speaking the guest’s language makes them feel welcome.

Mr. Patel: Some staff need more training to handle problems. Guests sometimes complain about small things.

Ms. Carter: That is true. We must teach staff to act quickly and politely. A fast solution and a kind apology can turn a problem into a happy guest experience.

Mr. Patel: Small details are important too. A clean table, a polite greeting, remembering drinks or preferences… it all matters.
——————–end of dualogue————–

Ms. Carter: Yes. Guests notice small things. It makes the experience special.

Mr. Patel: And staff attitude is very important. Respect and kindness create good memories for guests.

Ms. Carter: Definitely. Staff should always be polite, warm, and respectful. When guests feel safe and welcome, they remember the hotel positively.

Mr. Patel: I also think pride in work is important. Staff who enjoy their job give better service.

Ms. Carter: Exactly. If staff feel proud, guests can feel it too. Pride leads to quality and success.

Mr. Patel: So, listening, remembering names, being fast, teamwork, learning languages, solving problems quickly, checking details, showing kindness, and being proud.

Ms. Carter: Yes, Raj. But the key is to practice these every day, not just in training. Guests will notice small improvements and be happy.

Mr. Patel: I agree. I will talk to the team and start coaching them this week.

Ms. Carter: Excellent. Thank you, Raj. Let’s make sure our guests have the best experience every day.

Mr. Patel: Yes, Ms. Carter. I am ready to start.

#####################

Cheat sheet:

####################

• simple tips and daily tasks to make guests feel like royalty

🚪 Concierge and Bell Staff

• Help with luggage
  → Bell staff carry bags carefully, always with respect for guests’ personal belongings.
• Offer help with transport and tours
  → Guests often ask about taxis, buses, or day trips. A helpful concierge makes travel easy.
• Know local places well
  → Good knowledge of local restaurants, shops, and attractions helps guests trust the hotel.
• Always be polite
  → Bell staff often meet guests at arrival or departure. A polite goodbye is just as important as a warm welcome.
• Assist elderly or disabled guests
  → Offering extra help shows care and respect.

##################

Setting:
The manager’s office at the Grand Horizon Hotel.
It is 9:00 in the morning. The sun is shining.
The office is bright and quiet.
On the table are papers, a laptop, and two cups of coffee.

Characters:

• Ms. Elena Carter, Hotel Manager
• Mr. Raj Patel, Assistant Manager

Ms. Carter: (looking out the window) Raj, the hotel looks beautiful this morning. But we need to make sure our guests feel that beauty from the moment they arrive. I want to talk about our concierges and bell staff. Everything must work perfectly.

Mr. Patel: Yes, Elena. Guests notice every small detail. How we handle their luggage, how we talk to them, even how we smile.

Ms. Carter: Let’s start with luggage. Bell staff must always carry bags carefully. They should never touch guests’ personal items roughly. It shows respect. Guests feel safe when their things are handled well.

Mr. Patel: Of course. And when guests ask for taxis, buses, or tours, the concierge should help immediately. Giving the right information makes travel easy and saves guests time.

Ms. Carter: Exactly. Also, knowing the city is important. Good concierges know the best restaurants, shops, and local attractions. If a guest asks, they can give advice quickly and confidently.

Mr. Patel: Politeness is important too. Bell staff meet guests when they arrive and leave. A polite greeting and a friendly goodbye make guests feel welcome and valued.

Ms. Carter: And don’t forget about elderly or disabled guests. They may need extra help, like carrying luggage slowly, opening doors, or giving directions carefully. It shows we care and respect everyone.

Mr. Patel: We should also remind the team to be attentive. If a guest looks confused or needs help, they should approach them politely. Small gestures, like offering water or a seat, can make a big difference.
————————–end of auio——————-

Ms. Carter: Very good, Raj. Let’s make a plan. We will review these points in the morning briefing. Every guest should leave the hotel happy and impressed with our service.

Mr. Patel: I will speak to the team today. We will make sure every bell staff and concierge remembers these key points.

Ms. Carter: Perfect. Our goal is to create an experience, not just a stay. Every detail counts.

✅ Key Points Included:

1. Handle luggage carefully and respectfully
2. Offer help with transport and tours
3. Know local places well (restaurants, shops, attractions)
4. Always be polite and friendly
5. Assist elderly or disabled guests
6. Be attentive and proactive
7. Small gestures matter (water, seat, smile)

################

Cheat sheet: