Autor: wolfgang kugler

  • A song: Shinta Mani Foundation rockZ

    – dedicated to the team and the youngsters in the SMF classes

    #########################

    #########################

    Another one



    Shinta Mani
    Hearts of gold
    Lifting spirits brave and bold
    Building futures
    One by one
    A brighter world has just begun



    [Verse]
    Ten months of dreams you sew and weave
    A gift of hope that they believe
    With hearts so full you guide the way
    Teaching skills to light their day

    [Chorus]
    Shinta Mani
    Hearts of gold
    Lifting spirits brave and bold
    Building futures
    One by one
    A brighter world has just begun

    [Verse 2]
    They walk in unsure
    Heads held low
    You teach them all they need to know
    From setting tables to dreams so wide
    You give them wings
    A sense of pride

    [Chorus]
    Shinta Mani
    Hearts of gold
    Lifting spirits brave and bold
    Building futures
    One by one
    A brighter world has just begun

    [Bridge]
    No price
    No fee
    Just love you give
    Ten months to teach them how to live
    With hands that guide and hearts so true
    They’ll carry forward what they learn from you

    [Chorus]
    Shinta Mani
    Hearts of gold
    Lifting spirits brave and bold
    Building futures
    One by one
    A brighter world has just begun

  • Working in the spa of a resort (A2+)

    • a typical day – meet Bopha


    I work at a spa in a nice resort in Siem Reap. Every day, I help guests and make them feel welcome. The spa is quiet and calm with soft music and nice smells from natural oils and herbs.

    I start my day by cleaning the rooms and getting everything ready for the guests. When they arrive, I greet them with a smile and tell them about the treatments we have.

    The spa offers many services to help people relax and feel good. We do traditional massages with soft pressure and natural oils. These massages help the body relax and feel better. We also do body scrubs with fresh fruit and salt. This makes the skin soft and clean. Another service is hot stone therapy, where warm stones help muscles feel relaxed.

    Guests can get facials with natural ingredients like ginger and turmeric. We use warm and cool stones on the face to make the skin healthy and fresh.

    There are also special spa packages that include massage, scrub, facial, and foot care. Guests like these long treatments very much.

    At the end of the day, I help guests feel happy and calm. I enjoy working here because I meet many people from different countries.


    _____________________

    Vocabulary:


    a spa: a place where people go to relax and feel good.

    a resort: a place for holidays with hotels and many fun things to do.

    to feel welcome: to feel happy and comfortable when you arrive somewhere.

    quiet: no loud sounds.

    calm: peaceful and not noisy or busy.

    soft music: music that is gentle and nice to hear.

    a nice smell: a good, pleasant smell.

    herbs: plants used for health, cooking, or smell.

    to greet somebody: to say hello when you see someone.

    a treatment (in a spa): a special care for the body or face to help you relax or feel better.

    to relax: to feel calm and not tired or worried.

    soft pressure: gentle touch with little force.

    a body scrub: cleaning the skin with salt or fruit to make it soft and fresh.

    soft skin: skin that is smooth and nice to touch.

    hot stone therapy: using warm stones on the body to help muscles feel good.

    a facial (in spa): care for the face using creams, massage, and stones.

    an ingredient: a part of food or a product.

    ginger: a spicy root used in cooking and health care.

    turmeric: a yellow spice used for cooking and health care.

    healthy: good for your body and makes you feel well.

    a spa package: a group of treatments done together in the spa.

    foot care: special care for your feet to keep them clean and relaxed.

    to enjoy: to feel happy and like something.


    ####################


    Fill-in-the-blank exercise – one answer correct


    1. A _______ is a place where people go to relax and feel good.
      a) spa
      b) herbs
      c) resort
    2. A _______ is a place for holidays with hotels and fun things to do.
      a) soft music
      b) resort
      c) feel
    3. When you arrive, you want to _______ welcome.
      a) greet
      b) enjoy
      c) feel
    4. The spa is _______ and calm.
      a) healthy
      b) quiet
      c) soft
    5. You can hear _______ in the spa; it is gentle and nice to hear.
      a) foot care
      b) soft music
      c) treatment
    6. You can smell _______ in the spa; they are plants used for health or cooking.
      a) herbs
      b) ginger
      c) turmeric
    7. To _______ somebody means to say hello when you see them.
      a) enjoy
      b) greet
      c) relax
    8. A _______ in a spa is special care for your body or face.
      a) ingredient
      b) spa package
      c) treatment
    9. When you rest, you _______ and feel calm.
      a) scrub
      b) relax
      c) enjoy
    10. The massage uses _______ pressure, which means gentle touch.
      a) soft
      b) nice
      c) hot stone
    11. A _______ cleans your skin with salt or fruit to make it soft.
      a) spa package
      b) body scrub
      c) facial
    12. After the scrub, your skin is soft and nice. We say you have _______ skin.
      a) calm
      b) healthy
      c) soft
    13. _______ therapy uses warm stones on the body to help muscles feel good.
      a) foot care
      b) spa package
      c) hot stone
    14. A _______ is care for your face using creams and stones.
      a) ingredient
      b) facial
      c) treatment
    15. An _______ is a part of food or a product.
      a) massage
      b) scrub
      c) ingredient
    16. _______ is a spicy root used in cooking and health care.
      a) turmeric
      b) herb
      c) ginger
    17. _______ is a yellow spice that is good for your body.
      a) ginger
      b) turmeric
      c) relax
    18. _______ means good for your body and makes you feel well.
      a) calm
      b) healthy
      c) quiet
    19. A _______ is a group of treatments done together in a spa.
      a) spa package
      b) foot care
      c) resort
    20. _______ is special care for your feet to keep them clean and relaxed.
      a) treatment
      b) foot care
      c) massage
    21. To _______ means to feel happy and like something.
      a) scrub
      b) greet
      c) enjoy

    ________________

    Answers: 1a, 2b, 3c, 4b, 5b, 6a, 7b, 8c, 9b, 10a,
    11b, 12c, 13c, 14b, 15c, 16c, 17b, 18b, 19a, 20b, 21c
    ##############


    Match the words with their definitions

    Words:

    1. spa
    2. resort
    3. to feel welcome
    4. quiet
    5. calm
    6. soft music
    7. herbs
    8. to greet somebody
    9. treatment
    10. to relax
    11. soft pressure
    12. body scrub
    13. soft skin
    14. hot stone therapy
    15. facial
    16. ingredient
    17. ginger
    18. turmeric
    19. healthy
    20. spa package
    21. foot care
    22. to enjoy

    Definitions:

    a) a place for holidays with hotels and fun activities
    b) to say hello to someone
    c) a part of food or product
    d) care for your face using creams or stones
    e) to feel happy and like something
    f) gentle and quiet music you hear in a spa
    g) a group of treatments done together in a spa
    h) to rest and feel calm
    i) a place where people go to relax and feel good
    j) a yellow spice good for your body
    k) clean and soft your skin with salt or fruit
    l) a spicy root used in cooking and health care
    m) pressure that is gentle and not hard
    n) care for your feet to keep them clean and relaxed
    o) skin that feels smooth and nice
    p) to say someone is welcome and happy to be here
    q) not loud or noisy
    r) special care for your body or face
    s) therapy using warm stones to relax muscles
    t) good for your body and makes you feel well
    u) gentle and peaceful feeling
    v) to say hello when someone arrives or leaves


    _________________________


    1 i, 2 a, 3 p, 4 q, 5 u, 6 f, 7 g, 8 b, 9 r, 10 h, 11 m,
    12 k, 13 o, 14 s, 15 d, 16 c, 17 l, 18 j, 19 t, 20 g, 21 n, 22 e

    ##################



    True or false:


    1. A spa is a place to relax and have treatments for your body.
    2. A resort is where people live all their lives.
    3. To feel welcome means you are happy because people like you are there.
    4. Quiet means making a lot of noise.
    5. Calm means peaceful and not busy or noisy.
    6. Soft music is loud and fast.
    7. A nice smell is something pleasant you can smell.
    8. Herbs are green plants used in cooking and medicine.
    9. To greet somebody means to say goodbye.
    10. A treatment in a spa helps your body or face feel better.
    11. To relax means to rest and feel peaceful.
    12. Soft pressure means pressing gently on your body.
    13. A body scrub is a treatment that cleans your skin and makes it soft.
    14. Soft skin feels rough and dry.
    15. Hot stone therapy uses warm stones on your body.
    16. A facial is a treatment for your feet.
    17. An ingredient is a part of food or a product.
    18. Ginger is a spicy root used in cooking and healing.
    19. Turmeric is a yellow spice used for health.
    20. A spa package is one treatment only.
    21. Foot care means caring for your feet.
    22. To enjoy means to feel unhappy doing something.

    _____________________

    True:

    1, 3, 5, 7, 8, 10, 11, 12, 13, 15, 17, 18, 19, 21

    ##################

    Fill in, words below:

    1. A __________ is a quiet and calm place to relax.
    2. People go to the spa to __________ welcome and peaceful.
    3. Soft __________ plays softly in the spa all day.
    4. The spa has a nice smell from fresh __________.
    5. Many herbs are __________ in treatments for the body.
    6. The staff greet somebody with a __________ at the door.
    7. A treatment in a spa helps your body and your face feel __________.
    8. Soft pressure from the __________ feels good on your skin.
    9. A body scrub cleans your __________ and makes it soft and nice.
    10. After a scrub, your skin feels __________ and smooth.
    11. Hot stone therapy uses warm stones to __________ your muscles.
    12. A facial is a special treatment for your __________ and skin.
    13. An ingredient in the spa creams can be ginger or __________.
    14. Ginger is a healthy root that helps the body feel __________.
    15. A spa package has many __________ for your body and face.

    __________________

    relax – herbs – skin – spa – good –
    music – treatments – face –
    smile – better – turmeric –
    feel – soft – hands –
    used
    __________________

    Answers

    1. A spa is a quiet and calm place to relax.
    2. People go to the spa to feel welcome and peaceful.
    3. Soft music plays softly in the spa all day.
    4. The spa has a nice smell from fresh herbs.
    5. Many herbs are used in treatments for the body.
    6. The staff greet somebody with a smile at the door.
    7. A treatment in a spa helps your body and your face feel better.
    8. Soft pressure from the hands feels good on your skin.
    9. A body scrub cleans your skin and makes it soft and nice.
    10. After a scrub, your skin feels soft and smooth.
    11. Hot stone therapy uses warm stones to relax your muscles.
    12. A facial is a special treatment for your face and skin.
    13. An ingredient in the spa creams can be ginger or turmeric.
    14. Ginger is a healthy root that helps the body feel good.
    15. A spa package has many treatments for your body and face.

    ################

    Complete – no words given 😉


    Guest: Hello! What is a spa?
    Staff: Hello! A spa is a quiet place where you can __________and feel calm.

    Guest: What treatments do you have?
    Staff: We have body __________, facials, hot stone therapy, and foot care.

    Guest: How do you do a body scrub?
    Staff: We use soft pressure to clean your __________and make it soft.

    Guest: What is a facial?
    Staff: A facial is a treatment for your __________ to help your skin feel healthy.

    Guest: Why should I have a treatment?
    Staff: Treatments __________your body and mind to feel healthy and relaxed.

    Guest: What ingredients do you use?
    Staff: We use natural __________ like ginger and turmeric.

    Guest: Are your products chemical-free?
    Staff: Yes, all our products are organic and chemical-free.

    Guest: How long does a treatment take?
    Staff: Most treatments take about one __________.

    Guest: When can I come for a treatment?
    Staff: You can come every day, from morning to ___________.

    Guest: How do I book a treatment?
    Staff: You can book here at the __________ or call us anytime.

    Guest: Is the spa quiet?
    Staff: Yes, it is calm, with soft __________ and a nice smell.

    Guest: Thank you! I want to try a treatment now.
    Staff: You are welcome! We will help you relax and enjoy your _________


    _______________________________

    Answers:

    relax – scrubs – skin – face – help – herbs – hour – evening – spa – music – time

    ##################


    Word list – fill in :



    Word list:

    relaxed, calm, facial, herbs, spa, book,
    organic, hour, ginger, morning,
    body scrub, treatment


    1. A _____ is a quiet place where you can feel calm.
    2. We offer many kinds of _____.
    3. A _____ cleans your skin and makes it soft.
    4. A _____ is a treatment for your face.
    5. Treatments help your body and mind to _____.
    6. We use natural _____ like ginger and turmeric.
    7. All our products are _____ .
    8. Most treatments take about one _____.
    9. You can come for a treatment in the _____ or evening.
    10. You can _____ a treatment here or by phone.
    11. The spa is very _____ with soft music and a nice smell.
    12. We use soft pressure to help you feel _____.

    ______________

    1 spa, 2 treatment, 3 body scrub, 4 facial, 5 relax, 6 herbs, 7 organic, 8 hour, 9 morning, 10 book, 11 calm, 12 relaxed
    #####################


  • Sreyneang works in housekeeping in a hotel (A1)

    – a typical day

    Hello! My name is Sreyneang. I work in housekeeping at a 5-star resort in Siem Reap. I start work at 7:00 in the morning. First, I take my cleaning cart and check my list. I clean many rooms every day.

    I knock on the door and say, “Housekeeping!” If the guest is not in the room, I go inside and start cleaning. I open the windows. I make the bed. I change the sheets and pillowcases. I clean the bathroom. I wash the sink, toilet, and shower. I put in clean towels and give new soap, shampoo, and toilet paper.

    I dust the furniture. I clean the floor. I vacuum the carpet or mop the floor. I clean the mirrors and windows. I check the minibar and put in new bottles of water. I also check the lights and air conditioning.

    Sometimes I do turndown service in the evening. I close the curtains, make the bed nice, and put a chocolate on the pillow.

    I talk to guests and help them if they need something. I like my job because I meet many people, and I want to make the rooms clean and beautiful. I feel happy when the guests are happy.

    _________________

    Vocabulary:

    pillow – soft thing for your head when you sleep.

    housekeeping – cleaning and caring for rooms in a hotel or home.

    resort – a large, nice hotel for holidays with many services.

    cleaning cart – a small cart with cleaning tools and supplies.

    check a list – look at a list to see what jobs to do.

    clean – make something not dirty.

    knock on a door – hit the door with your hand to say you are there.

    open the window – move the window to let in air.

    make a bed – fix the blanket and pillows to look nice.

    change sheets – take off dirty bed sheets and put on clean ones.

    pillowcase – the cloth that covers a pillow.

    sink – the bowl where you wash your hands or face.

    towel – soft cloth to dry your body after washing.

    soap – something you use with water to wash.

    dust the furniture – clean tables and shelves with a dry cloth.

    vacuum the carpet – clean the carpet with a vacuum machine.

    mop the floor – clean the floor using water and a mop.

    mirror – glass that shows your face.

    turndown service – evening hotel service to prepare the bed.

    curtain – cloth you pull over a window.

    ################

    Multiple choice test, one answer correct only


    1. What do you use to dry your body after a shower?
    a) towel
    b) soap
    c) sink

    2. What do you knock on before entering a room?
    a) mirror
    b) door
    c) curtain

    3. What do you use to clean the floor with water?
    a) towel
    b) mop
    c) vacuum

    4. What shows your face when you look in it?
    a) curtain
    b) mirror
    c) pillow

    5. What is on the bed and covers your head when you sleep?
    a) cart
    b) sink
    c) pillow

    6. What do you use with water to wash your hands?
    a) towel
    b) soap
    c) window

    7. What do you do when you make the bed?
    a) fix the blanket and pillows
    b) check a list
    c) knock on the door

    8. What is the small cart with cleaning things?
    a) shopping cart
    b) food cart
    c) cleaning cart

    9. What do you open to let fresh air into the room?
    a) mirror
    b) curtain
    c) window

    10. What do you use to clean the carpet?
    a) towel
    b) vacuum
    c) mop

    11. What is the cloth that goes over a pillow?
    a) pillowcase
    b) curtain
    c) towel

    12. What is a big, nice hotel for holidays?
    a) market
    b) resort
    c) hostel

    13. What do you do when you clean tables with a dry cloth?
    a) vacuum the carpet
    b) dust the furniture
    c) mop the floor

    14. What is the job of cleaning rooms in a hotel?
    a) shopping
    b) housekeeping
    c) cooking

    15. What do you do to know your jobs for the day?
    a) wash the sink
    b) make a bed
    c) check a list

    16. What do you use to wash your hands or face?
    a) curtain
    b) pillow
    c) sink

    17. What do you do in turndown service?
    a) prepare the bed in the evening
    b) mop the floor
    c) clean windows

    18. What is the cloth you pull over the window?
    a) mirror
    b) towel
    c) curtain

    19. What do you do when you take off dirty sheets and put clean ones?
    a) change sheets
    b) vacuum the carpet
    c) dust the furniture

    20. What is the thing where you sleep and put a blanket on?
    a) mirror
    b) bed
    c) sink


    _________________

    1.a 2.b 3.b 4.b 5.c 6.b 7.a 8.c 9.c 10.b 11.a 12.b
    13.b 14.b 15.c 16.c 17.a 18.c 19.a 20.b

    #################

    Match the word with the definition


    Words:

    1. housekeeping
    2. resort
    3. cleaning cart
    4. knock on a door
    5. make a bed
    6. change sheets
    7. pillowcase
    8. sink
    9. towel
    10. soap
    11. dust the furniture
    12. vacuum the carpet
    13. mop the floor
    14. mirror
    15. turndown service
    16. curtain
    17. pillow
    18. check a list
    19. clean
    20. open the window

    Definitions:

    a) a soft thing for your head when you sleep
    b) to hit the door to say you are there
    c) to remove dust from tables and shelves
    d) to look at a list to see what jobs to do
    e) a cloth to dry your body after washing
    f) a big hotel for holidays with many services
    g) the job of cleaning rooms in a hotel or home
    h) to move the window to let air in
    i) glass that shows your face
    j) a small cart with cleaning tools and supplies
    k) to take off dirty sheets and put on clean ones
    l) to clean the floor with water and a mop
    m) to fix the blanket and pillows on the bed
    n) a cloth that covers a pillow
    o) to clean the carpet with a vacuum machine
    p) something you use with water to wash
    q) a bowl where you wash your hands or face
    r) evening hotel service to prepare the bed
    s) cloth you pull over a window
    t) to make something not dirty


    ____________________—

    1.g 2.f 3.j 4.b 5.m 6.k 7.n 8.q 9.e 10.p 11.c
    12.o 13.l 14.i 15.r 16.s 17.a 18.d 19.t 20.h

    ######################

    Gap-fill exercise – find the correct answer


    1. The job of cleaning rooms in a hotel is called ______________.
      a) housekeeping
      b) cooking
      c) shopping
    2. A big, nice hotel for holidays is a ______________.
      a) school
      b) resort
      c) market
    3. The ______________ holds cleaning tools and supplies.
      a) shopping bag
      b) cleaning cart
      c) food tray
    4. You ______________ on a door before entering.
      a) open
      b) knock
      c) close
    5. I ______________ the bed every morning.
      a) break
      b) make
      c) wash
    6. It is important to ______________ sheets after guests leave.
      a) fix
      b) clean
      c) change
    7. A ______________ covers the pillow.
      a) blanket
      b) pillowcase
      c) towel
    8. You wash your hands in the ______________.
      a) mirror
      b) window
      c) sink
    9. Use a ______________ to dry your body after a shower.
      a) towel
      b) soap
      c) curtain
    10. We use ______________ with water to clean our hands.
      a) mirror
      b) soap
      c) pillow
    11. To clean tables, you ______________ the furniture.
      a) dust
      b) vacuum
      c) mop
    12. I ______________ the carpet with a vacuum cleaner.
      a) mop
      b) dust
      c) vacuum
    13. To clean the floor with water, you ______________ it.
      a) dust
      b) mop
      c) vacuum
    14. A ______________ shows your face when you look at it.
      a) towel
      b) mirror
      c) curtain
    15. The ______________ is a service to prepare the bed at night.
      a) cooking
      b) housekeeping
      c) turndown service
    16. Pull the ______________ to close the window.
      a) pillowcase
      b) towel
      c) curtain
    17. A ______________ is soft and supports your head when you sleep.
      a) towel
      b) pillow
      c) soap
    18. Always ______________ a list to know your tasks.
      a) make
      b) check
      c) wash
    19. To ______________ means to make something not dirty.
      a) clean
      b) knock
      c) break
    20. You ______________ the window to let fresh air inside.
      a) knock
      b) open
      c) close

    _________________

    1.a 2.b 3.b 4.b 5.b 6.c 7.b 8.c 9.a 10.b
    11.a 12.c 13.b 14.b 15.c 16.c 17.b 18.b 19.a 20.b

    ##################

    True or false?


    1. A towel is used to dry your body after a shower.
    2. You open the window to close it.
    3. Dusting means cleaning the furniture to remove dust.
    4. A pillowcase is used to cover the pillow.
    5. Vacuuming means cleaning the floor with water.
    6. Housekeeping is the job of cleaning rooms in a hotel.
    7. A cleaning cart holds food for guests.
    8. You knock on a door before entering a room.
    9. Soap is used to wash your hands.
    10. A mirror shows your reflection when you look at it.
    11. To mop means to clean the floor with water and a mop.
    12. Making the bed means to break the bed.
    13. The sink is where you wash your hands and face.
    14. Changing sheets means putting dirty sheets on the bed.
    15. A curtain is used to cover windows.

    _______________
    True: 1,3,4,6,8,9,10,11,13,15

    #################

    Words mixed up for ordering:

    1. clean / I / rooms / every day / the
    2. on / the / knock / door / before
    3. change / every time/ sheets / we
    4. the / the / make / bed / in / morning
    5. dust / windows / furniture / and / I
    6. use / to / carry / cleaning cart
    7. let air / open / to / the / in / window
    8. I/ before / check / list / I / start /a/
    9. mop / floor / the / before / vacuum / you/ carpet /the
    10. towel / the / hang / neatly / on / rack

    _______________________

    Answers:

    1. I clean the rooms every day
    2. Knock on the door before
    3. We change sheets every time
    4. Make the bed in the morning
    5. I dust furniture and windows
    6. Use cleaning cart to carry
    7. Open the window to let air in
    8. I check a list before I start
    9. Vacuum the before you vacuum the carpet.
    10. Towel hang neatly on the rack.
      ######################

    Fill in – test your vocabulary:


    1. I __ the bed every morning.
    2. She __ the floor with a mop.
    3. We __ sheets after guests leave.
    4. He __ the door before entering.
    5. They __ the carpet with a vacuum.
    6. I __ the furniture to remove dust.
    7. You __ on the door before entering.
    8. A __ covers the pillow.
    9. I __ the window to let air in.
    10. The __ is where you wash your hands.
    11. I __ the floor after vacuuming.
    12. A __ is used to dry your body.
    13. __ is the job to clean rooms.
    14. I __ the cleaning cart with supplies.
    15. The __ shows your face when you look at it.

    ______________________________

    1 make 2 mops 3 change 4 knocks 5 vacuum 6 dust 7 knock
    8 pillowcase 9 open 10 sink 11 mop 12 towel 13 housekeeping
    14 use 15 mirror

    #####################

    Sreyneang answers a guest’s questions on her job – fill in, words below:


    Guest: When do you start work?
    Sreyneang: I start work at __________ o’clock.

    Guest: What do you do first?
    Sreyneang: I check the __________.

    Guest: Which tool do you use?
    Sreyneang: I use the ___________ cart.

    Guest: How do you enter the room?
    Sreyneang: I __________ on the door and open it.

    Guest: Why do you open the window?
    Sreyneang: I open it for __________ air.

    Guest: Do you make the bed every day?
    Sreyneang: Yes, I make the bed and change __________.

    Guest: What do you do with the pillow?
    Sreyneang: I __________ the pillowcase.

    Guest: Where do you clean in the bathroom?
    Sreyneang: I clean the __________ and mirror.

    Guest: How do you clean the furniture?
    Sreyneang: I __________ the furniture carefully.

    Guest: What do you do with the carpet?
    Sreyneang: I vacuum the carpet and __________ the floor.

    Guest: When do you finish your work?
    Sreyneang: I finish work at __________ o’clock.


    ______________

    fresh – mop – eight – change – knock – five – dust – list – sheets – sink – cleaning

    _______________

    Answers:


    Guest: What time do you start work?
    Sreyneang: I start work at eight o’clock.

    Guest: What is the first thing you do?
    Sreyneang: I check the list.

    Guest: Do you use a cleaning cart?
    Sreyneang: Yes, I use the cleaning cart.

    Guest: What do you do after you knock on the door?
    Sreyneang: I open the door and enter the room.

    Guest: Do you open the window?
    Sreyneang: Yes, I open the window for fresh air.

    Guest: Do you make the bed?
    Sreyneang: Yes, I make the bed and change sheets.

    Guest: What do you do with the pillow?
    Sreyneang: I change the pillowcase.

    Guest: Do you clean the sink?
    Sreyneang: Yes, I clean the sink and mirror.

    Guest: Do you dust the furniture?
    Sreyneang: Yes, I dust the furniture carefully.

    Guest: Do you vacuum the carpet?
    Sreyneang: Yes, I vacuum the carpet and mop the floor.

    Guest: What time do you finish work?
    Sreyneang: I finish work at five o’clock.


    #######################

    Rewrite the original story in 3rd person singular, present tense, start with:

    Her name is Srwyneang. She works……….

    make all changes necessary.

    ______________________

    Answer:


    Her name is Sreyneang. She works in housekeeping at a 5-star resort in Siem Reap. She starts work at 7:00 in the morning. First, she takes her cleaning cart and checks her list. She cleans many rooms every day.

    She knocks on the door and says, “Housekeeping!” If the guest is not in the room, she goes inside and starts cleaning. She opens the windows. She makes the bed. She changes the sheets and pillowcases. She cleans the bathroom. She washes the sink, toilet, and shower. She puts in clean towels and gives new soap, shampoo, and toilet paper.

    She dusts the furniture. She cleans the floor. She vacuums the carpet or mops the floor. She cleans the mirrors and windows. She checks the minibar and puts in new bottles of water. She also checks the lights and air conditioning.

    Sometimes she does turndown service in the evening. She closes the curtains, makes the bed nice, and puts a chocolate on the pillow.

    She talks to guests and helps them if they need something. She likes her job because she meets many people, and she wants to make the rooms clean and beautiful. She feels happy when the guests are happy.

    ###############

    ###############

    ###############

    By the way, Rithy is new. Sreyneang goes with him to the rooms. She shows him how to do housekeeping.

  • Lea and Sue, at the beach in Cambodia (A1)

    a typical day

    Lea and Sue are 10 years old. They are twins. They are on holiday in Cambodia with their parents. They stay in a small bungalow near the beach. It is not a hotel. There is no all inclusive. They cook their own food.

    In the morning, Lea and Sue get up at 8 o’clock. They eat breakfast on the terrace. They have bread, butter, and orange juice. Then, they go to the beach. There is no sand, only small gravel. They wear water shoes. They swim and play in the water. They look for pretty stones.

    At 12 o’clock, they go back to the bungalow. They help their parents make lunch. Sometimes they eat pasta, rice, or salad. After lunch, they rest and read a book.

    In the afternoon, they go for a walk or ride bikes. Sometimes they eat ice cream. In the evening, they help cook dinner. Then, they play games or watch a movie.

    At 9 o’clock, they go to bed. It is a happy holiday.

    ______________________
    Vocabularies:


    a bungalow – a small house with one floor
    a beach – a place near the sea where people swim and relax
    all inclusive – food and drinks are included (you don’t pay extra)
    to cook – to make food
    a terrace – a place outside the house where you can sit and eat
    gravel – very small stones
    to wear – to have clothes or shoes on your body
    water shoes – shoes you wear in the water to protect your feet
    pretty stones – small, nice stones that look beautiful
    to make lunch – to cook or prepare food for midday
    to eat pasta – to have pasta as a meal
    to rest – to relax, not work or play
    to go for a walk – to walk for fun
    to ride bikes – to go somewhere or play using bicycles
    to watch a movie – to look at a film on TV or a screen

    #####################


    Vocabulary multiple choice test – only one answer correct


    1. What is a terrace?
    A) A place outside to sit and eat
    B) A bedroom
    C) A toy for children

    2. What does “to ride bikes” mean?
    A) To sleep in the sun
    B) To use a bicycle
    C) To eat lunch

    3. What is gravel?
    A) A kind of tree
    B) A big beach umbrella
    C) Small stones

    4. What does “to make lunch” mean?
    A) To prepare food for midday
    B) To sleep after lunch
    C) To play a game

    5. What are pretty stones?
    A) Ugly rocks
    B) Dirty wood
    C) Small, nice stones

    6. What is a bungalow?
    A) A small house with one floor
    B) A shopping mall
    C) A hotel restaurant

    7. What does “to go for a walk” mean?
    A) To swim in the sea
    B) To walk for fun
    C) To ride a horse

    8. What are water shoes?
    A) Shoes for dancing
    B) Shoes you wear in the water
    C) Shoes for sleeping

    9. What does “to rest” mean?
    A) To relax and do nothing
    B) To ride a bike
    C) To clean the house

    10. What does “to eat pasta” mean?
    A) To make a sandwich
    B) To read a book
    C) To eat a type of food

    11. What is a beach?
    A) A place near the sea
    B) A road in the city
    C) A type of drink

    12. What does “to cook” mean?
    A) To clean the room
    B) To make food
    C) To go to sleep

    13. What is “all inclusive”?
    A) A type of music
    B) Food and drinks are included
    C) You bring your own food

    14. What does “to watch a movie” mean?
    A) To look at a film
    B) To make popcorn
    C) To open a book

    15. What does “to wear” mean?
    A) To eat fast
    B) To sleep late
    C) To put on clothes or shoes


    ______________________

    1A 2B 3C 4A 5C 6A 7B 8B 9A 10C 11A 12B 13B 14A 15C

    ##################



    Match the words with the correct definitions.

    Words:

    1. bungalow
    2. beach
    3. all inclusive
    4. to cook
    5. terrace
    6. gravel
    7. to wear
    8. water shoes
    9. pretty stones
    10. to make lunch
    11. to eat pasta
    12. to rest
    13. to go for a walk
    14. to ride bikes
    15. to watch a movie


    Definitions:

    A) To cook or prepare food for midday
    B) To walk for fun
    C) To put clothes or shoes on
    D) Shoes you wear in the water
    E) Food and drinks are included
    F) To look at a film on TV or a screen
    G) To make food
    H) Small, nice stones
    I) To go somewhere or play using bicycles
    J) A small house with one floor
    K) To have pasta as a meal
    L) Very small stones
    M) A place near the sea
    N) To relax, not work or play
    O) A place outside the house to sit


    _________________-

    1J 2M 3E 4G 5O 6L 7C 8D 9H 10A 11K 12N 13B 14I 15F

    #################


    Gap Fill Exercise

    1. We live in a small ________. (bungalow / hotel / city)
    2. The ________ is near the sea. (beach / school / mountain)
    3. Our holiday is not all ________. (inclusive / busy / fun)
    4. I like ________ dinner for my family. (to cook / to run / to swim)
    5. We sit outside on the ________. (terrace / bed / floor)
    6. The beach has small ________ instead of sand. (gravel / grass / snow)
    7. Don’t forget ________ your shoes before you go outside. (to wear / to wash / to eat)
    8. I put on my ________ to walk in the water. (water shoes / sandals / socks)
    9. We collect ________ stones on the beach. (pretty / dirty / big)
    10. I like ________ lunch early in the afternoon. (to make / to jump / to read)
    11. Today, we ________ pasta for dinner. (eat / play / read)
    12. After swimming, we like ________. (to rest / to run / to dance)
    13. In the evening, we ________ for a walk by the beach. (go / sleep / write)
    14. Sometimes, we ________ bikes around the village. (ride / sing / cook)
    15. At night, we like ________ a movie together. (to watch / to clean / to draw)

    _______________

    Answers:
    1 bungalow 2 beach 3 inclusive 4 to cook 5 terrace 6 gravel 7 to wear 8 water shoes 9 pretty 10 to make 11 eat 12 to rest 13 go 14 ride 15 to watch

    ###################

    True or false?

    1. Lea and Sue wear water shoes on the beach.
    2. They stay in a big hotel.
    3. The beach is full of pretty stones and gravel.
    4. Their parents cook all the meals.
    5. Lea and Sue are 10 years old.
    6. Lea and Sue eat pasta for breakfast every day.
    7. They cook their own food.
    8. The beach has soft, white sand.
    9. Lea and Sue go for a walk in the evening.
    10. Their bungalow has a terrace.

    _________________

    True: 1,3,5,7,9,10

    #################


    Multiple choice questions:

    1. Where do Lea and Sue stay on holiday?
      a) In a bungalow
      b) In a hotel
      c) In a tent
    2. What is the beach made of?
      a) Small gravel
      b) Sand
      c) Grass
    3. Who cooks the food for Lea and Sue?
      a) A chef
      b) Lea and Sue
      c) Their parents
    4. When do Lea and Sue go for a walk?
      a) In the morning
      b) At noon
      c) In the evening
    5. Why do Lea and Sue wear water shoes?
      a) To walk in the water
      b) To sleep better
      c) To run faster
    6. How do Lea and Sue get to the beach?
      a) By car
      b) By train
      c) By bike
    7. Which food do Lea and Sue eat for dinner?
      a) Soup
      b) Bread
      c) Pasta
    8. What do Lea and Sue do after swimming?
      a) Jump
      b) Dance
      c) Rest
    9. Who sits on the terrace?
      a) Their dog
      b) Lea and Sue
      c) Their friends
    10. Where can you find pretty stones?
      a) In the city
      b) In the forest
      c) On the beach

    _____________________

    1a 2a 3b 4c 5a 6c 7c 8c 9b 10c

    ##################


    Word bank – fill in (words below)


    1. Lea and Sue live in a small ________.
    2. The ________ is not sandy; it has small gravel.
    3. They do not stay in an ________ hotel.
    4. Lea and Sue like to ________ their own food.
    5. They sit outside on the ________ to relax.
    6. The beach has many ________ and pretty stones.
    7. Lea and Sue always ________ water shoes at the beach.
    8. In the morning, they ________ lunch together.
    9. For dinner, they often ________ pasta.
    10. After swimming, they like to ________.
    11. The beach is covered with small ________, not sand.
    12. They ________ comfortable clothes to walk on the gravel.

    ______________________

    a) water shoes, b) gravel, c) eat pasta, d) terrace, e) make lunch, f) bungalow, g) rest, h) cook, i) pretty stones, j) wear, k) all inclusive, l) beach
    _____________________

    Answers:
    1f 2b 3k 4h 5d 6i 7a 8e 9c 10g 11b 12j
    ###################

    Interview with Sue:


    1. What time do you wake up?
    I wake up at 8 o’clock.

    2. Where do you live on holiday?
    I live in a bungalow.

    3. What do you eat for breakfast?
    I eat cereal and fruit.

    4. What do you do in the morning?
    I go to the beach.

    5. What kind of beach is it?
    The beach has small gravel and pretty stones.

    6. Do you wear shoes on the beach?
    Yes, I wear water shoes.

    7. Who cooks the food?
    We cook the food ourselves.

    8. What do you make for lunch?
    I make sandwiches.

    9. What do you do in the afternoon?
    I rest on the terrace.

    10. What do you do in the evening?
    I go for a walk with my family.


    ############

    Lea and a typical day:

    I wake up at 8 o’clock. I live in a bungalow with my family. For breakfast, I eat cereal and fruit. In the morning, I go to the beach. The beach has small gravel and pretty stones. I wear water shoes to walk on the gravel.

    We cook our food ourselves. For lunch, I make sandwiches. In the afternoon, I rest on the terrace. Sometimes, I ride my bike or go for a walk. In the evening, I watch a movie with my family.

    I like my holiday very much!
    ___________________

    Now rewrite the story, telling about Lea,

    She wakes up…………..

    and make all changes necessary!
    ____________________

    Answer:


    Her typical day

    She wakes up at 8 o’clock. She lives in a bungalow with her family. For breakfast, she eats cereal and fruit. In the morning, she goes to the beach. The beach has small gravel and pretty stones. She wears water shoes to walk on the gravel.

    They cook their food themselves. For lunch, she makes sandwiches. In the afternoon, she rests on the terrace. Sometimes, she rides her bike or goes for a walk. In the evening, she watches a movie with her family.

    She likes her holiday very much!

  • A front desk staff member at a luxury hotel in Siem Reap is helping a guest – sightseeing in Siem Reap and more(A2)

    • a full-day private tour around Siem Reap, without repeating Angkor Wat or the Tonle Sap Lake – some ideas


    Good morning! I have a great idea for your tour tomorrow. Since you already visited Angkor Wat and the lake, I suggest a peaceful day in the countryside.

    At 8:00 AM, your private guide and driver will pick you up at the hotel. You will first go to Preah Dak Village, about 40 minutes away. This is a quiet village near the temples. You will walk through the village, see traditional wooden houses, and meet friendly local people. You can see how they make palm sugar, cook num krok (coconut rice cakes), and grow vegetables.

    At 11:30 AM, enjoy a simple home-cooked lunch with a family in the village.

    At 1:00 PM, visit Bakong Temple, one of the oldest temples in the area. It is quiet and very beautiful.

    Next, visit the Senteurs d’Angkor Workshop at 2:30 PM. Here, you can see how locals make soap, candles, and spices by hand.

    At the end, stop at Wat Athvea Pagoda, a peaceful temple where you can see monks and learn about Cambodian Buddhism.

    Return to the hotel around 5:00 PM.

    Please let me know if you’d like to book. I’ll be happy to arrange it for you!


    _________________

    Vocabulary:

    1. to suggest – to say an idea that someone can choose
    2. a peaceful day – a calm and quiet day, not busy or loud
    3. countryside – land outside the city, with farms and nature
    4. to pick somebody up – to go and get someone by car
    5. quiet – not loud, with little noise
    6. a village – a small town with a few houses and people
    7. a wooden house – a house made from wood
    8. local people – people who live in that place
    9. palm sugar – sweet sugar made from a palm tree
    10. a cake – a sweet food, often round and soft
    11. to grow vegetables – to plant and take care of vegetables
    12. to enjoy – to like something and feel happy doing it
    13. home-cooked lunch – food made at someone’s home for lunch
    14. a soap – something you use to wash your hands or body
    15. a candle – a stick of wax with fire for light
    16. spices – things like pepper or cinnamon that add taste to food
    17. to make by hand – to make something using your hands, not machines
    18. a monk – a man who lives in a temple and prays
    19. to return – to go back to a place

    ##############

    Multiple choice – only one answer is correct


    1. What is a monk?
    a) A man who lives in a temple and prays
    b) A man who teaches in a school
    c) A man who sells fruit

    2. What does it mean to enjoy something?
    a) To stop doing it
    b) To like it and feel happy
    c) To lose it

    3. What is countryside?
    a) A place full of shops
    b) A busy city
    c) Land outside the city with farms

    4. What is palm sugar?
    a) A sugar made from a palm tree
    b) A sugar made from corn
    c) A sweet made of chocolate

    5. What does it mean to return?
    a) To go to school
    b) To stay in one place
    c) To go back to a place

    6. What is a candle?
    a) A toy
    b) A stick of wax with fire for light
    c) A box

    7. What is a village?
    a) A small town with a few houses
    b) A tall city building
    c) A place for shopping

    8. What does it mean to grow vegetables?
    a) To cook vegetables
    b) To buy vegetables
    c) To plant and care for vegetables

    9. What is a peaceful day?
    a) A busy day with cars
    b) A calm and quiet day
    c) A long travel day

    10. What is a wooden house?
    a) A house made of glass
    b) A house made of bricks
    c) A house made of wood

    11. What is a home-cooked lunch?
    a) Food from a restaurant
    b) Food made at someone’s home
    c) Food from the store

    12. What does it mean to suggest something?
    a) To say an idea to someone
    b) To ask someone to stop
    c) To run fast

    13. What does it mean to pick someone up?
    a) To walk past someone
    b) To take someone by car
    c) To say goodbye to someone

    14. What does quiet mean?
    a) Not loud, little noise
    b) Very exciting
    c) With music and singing

    15. What are spices?
    a) Big pieces of bread
    b) Things that make food taste better
    c) Drinks from fruit

    16. What is soap?
    a) Something you wash with
    b) Something you write on
    c) Something you eat

    17. Who are local people?
    a) People from far away
    b) People who live in that place
    c) People who visit once

    18. What does “make by hand” mean?
    a) Make something with machines
    b) Buy it in a shop
    c) Make something using your hands


    Answers:
    1a, 2b, 3c, 4a, 5c, 6b, 7a, 8c, 9b, 10c, 11b, 12a, 13b, 14a, 15b, 16a, 17b, 18c

    ####################


    Match the words (1–18) with their correct definitions (A–R):

    Words

    1. to grow vegetables
    2. a soap
    3. local people
    4. to return
    5. a wooden house
    6. to enjoy
    7. to suggest
    8. a peaceful day
    9. palm sugar
    10. a monk
    11. a village
    12. a candle
    13. a cake
    14. to pick somebody up
    15. to make by hand
    16. quiet
    17. countryside
    18. home-cooked lunch


    Definitions

    A. People who live in the place you are in
    B. A sweet food, often soft and round
    C. A house made from wood
    D. To go and get someone by car
    E. A man who lives in a temple and prays
    F. Land outside the city, with farms and nature
    G. Something you use to wash your hands or body
    H. Not loud, with little noise
    I. A calm and quiet day
    J. To go back to a place
    K. To plant and take care of plants for food
    L. A stick of wax with fire for light
    M. A small town with a few houses
    N. Food made at home, not from a restaurant
    O. To like something and feel happy
    P. To make something using your hands, not machines
    Q. To say an idea for someone to think about
    R. Sweet sugar made from a palm tree


    __________________—

    1K 2G 3A 4J 5C 6O 7Q 8I 9R 10E 11M 12L 13B 14D 15P 16H 17F 18N

    #################

    Gap fill exercise – one answer correct only


    1. To __________ vegetables means to plant and care for them.
    a) grow
    b) cook
    c) buy

    2. A __________ is something you use to wash your body or hands.
    a) candle
    b) soap
    c) sugar

    3. The __________ people live in the place you are in.
    a) foreign
    b) local
    c) young

    4. To __________ means to go back to a place.
    a) stop
    b) return
    c) stay

    5. A __________ house is made of wood.
    a) stone
    b) metal
    c) wooden

    6. To __________ something means to like it and feel happy.
    a) hear
    b) enjoy
    c) forget

    7. To __________ means to give someone a ride by car.
    a) pick somebody up
    b) leave somebody
    c) meet somebody

    8. A __________ day is calm and quiet.
    a) noisy
    b) peaceful
    c) busy

    9. A __________ is a small town with a few houses.
    a) market
    b) city
    c) village

    10. __________ sugar is sweet and made from a palm tree.
    a) White
    b) Brown
    c) Palm

    11. To __________ something means to make it using your hands.
    a) break
    b) make by hand
    c) buy in a shop

    12. A __________ is a man who lives in a temple and prays.
    a) monk
    b) farmer
    c) teacher

    13. A __________ is a stick of wax with fire for light.
    a) candle
    b) soap
    c) cake

    14. A __________ is sweet food, often soft and round.
    a) soup
    b) cake
    c) spice

    15. __________ means no loud sounds or noise.
    a) Quiet
    b) Busy
    c) Loud

    16. __________ are things that make food taste better.
    a) Candles
    b) Spices
    c) Cakes


    ________________–

    1a 2b 3b 4b 5c 6b 7a 8b 9c 10c 11b 12a 13a 14b 15a 16b

    ###################

    True/False ?


    1. A village is a small town with many buildings.
    2. Palm sugar is made from a tree.
    3. To grow means to make candles by hand.
    4. A wooden house is made of wood.
    5. A monk lives in a temple and prays.
    6. To pick somebody up means to give them a ride.
    7. A soap is something you eat.
    8. A cake is a sweet food.
    9. To return means to go back to a place.
    10. Spices are things that make food taste better.
    11. To enjoy means to feel happy about something.
    12. A peaceful day is very noisy.

    Answers:
    1F 2T 3F 4T 5T 6T 7F 8T 9T 10T 11F 12F

    ##################

    Fill in the blanks :


    1. The small town where people live is called a __________.
    2. You can wash your hands with __________.
    3. A __________ house is made of wood.
    4. A __________ is a man who lives in a temple and prays.
    5. To __________ vegetables means to plant and take care of them.
    6. A __________ is a sweet food, often soft and round.
    7. __________ sugar is made from a palm tree.
    8. To __________ someone means to give them a ride in a car.
    9. A __________ is a stick of wax that gives light.
    10. To __________ means to go back to a place.
    11. A __________ day is calm and quiet.
    12. To __________ something means to make it with your hands.

    ________________

    1 village 2 soap 3 wooden 4 monk 5 grow 6 cake 7 palm 8 pick somebody up 9 candle 10 return 11 peaceful 12 make by hand

    ###################

    Conversation between a guest and front desk staff about the Preah Dak community experience:


    Guest: Hello, can you suggest a tour for tomorrow?
    Staff: Yes, I can. Have you __________ Angkor Wat and the lake?

    Guest: Yes, I have. I want something __________.
    Staff: I suggest the Preah Dak community experience. It is quiet and in the countryside.

    Guest: What do I see there?
    Staff: You visit a small village with wooden houses and __________ people.

    Guest: What do I do in the village?
    Staff: You watch how people grow __________ and make palm sugar.

    Guest: Do I eat there?
    Staff: Yes, you enjoy a __________ lunch with local food.

    Guest: Can I learn something?
    Staff: Yes, you make soap and candles __________ with the villagers.

    Guest: Is there a temple or something?
    Staff: Yes, you see a __________ in the village temple.

    Guest: How do I get there?
    Staff: We pick you up at your hotel in the morning.

    Guest: When do I return?
    Staff: You return to the hotel in the __________, around 4 pm.


    _________________

    vegetables – afternoon – peaceful – by hand – seen – monk – local – home – cooked
    _________________

    Answer:


    Guest: Hello, can you suggest a tour for tomorrow?
    Staff: Yes, I can. Have you seen Angkor Wat and the lake?

    Guest: Yes, I have. I want something peaceful.
    Staff: I suggest the Preah Dak community experience. It is quiet and in the countryside.

    Guest: What do I see there?
    Staff: You visit a small village with wooden houses and local people.

    Guest: What do I do in the village?
    Staff: You watch how people grow vegetables and make palm sugar.

    Guest: Do I eat there?
    Staff: Yes, you enjoy a home-cooked lunch with local food.

    Guest: Can I learn something?
    Staff: Yes, you make soap and candles by hand with the villagers.

    Guest: Is there a temple or something?
    Staff: Yes, you see a monk in the village temple.

    Guest: How do I get there?
    Staff: We pick you up at your hotel in the morning.

    Guest: When do I return?
    Staff: You return to the hotel in the afternoon, around 4 pm.


    #############

    The daily routine of a villager:

    I wake up early in the morning. I live in a wooden house in a quiet village. First, I pick up fresh water and grow vegetables in my garden. Then, I collect palm sugar from the trees. After that, I make soap and candles by hand. At noon, I enjoy a home-cooked lunch with my family. In the afternoon, a monk comes to our village temple for prayers. I like this peaceful day in the countryside. In the evening, I return home to rest and enjoy the quiet night.

    ____________

    Rewrite the story in 3rd person singular, present simple, make all changes necessary:

    He wakes up early in the morning. He lives……..

    __________________

    Answer:


    He wakes up early in the morning. He lives in a wooden house in a quiet village. First, he picks up fresh water and grows vegetables in his garden. Then, he collects palm sugar from the trees. After that, he makes soap and candles by hand. At noon, he enjoys a home-cooked lunch with his family. In the afternoon, a monk comes to the village temple for prayers. He likes this peaceful day in the countryside. In the evening, he returns home to rest and enjoy the quiet night.


    ##################
    ##################

    >>>>>>>>There is a B1 text
    >>>>>>on the Preah Dak
    >>>>Community Experience
    => link

  • What makes a great member of the front desk staff, not only in a luxury hotel? (C1/C2)

    They are the face of the hotel and often the first and last point of contact. Here’s what makes them exceptional:

    🧑‍💼 Professionalism and Poise

    • Always well-groomed and impeccably dressed.
    • Maintains calm and composure under pressure.
    • Demonstrates strong time management and multitasking skills.

    🗣️ Excellent Communication Skills

    • Speaks clearly, politely, and confidently in multiple languages (or at least fluent English).
    • Listens attentively and communicates with warmth and respect.
    • Understands how to adapt tone and vocabulary for different guests (VIPs, families, business travelers).

    🌟 Hospitality Mindset

    • Genuinely enjoys serving and helping people.
    • Anticipates guest needs and personalizes service.
    • Remembers returning guests, their preferences, and makes them feel at home.

    🤝 Problem Solving and Initiative

    • Handles complaints and issues gracefully without escalating.
    • Thinks quickly and offers practical, proactive solutions.
    • Takes ownership of guest problems and follows up until resolved.

    🧭 Thorough Local Knowledge

    • Can confidently recommend local attractions, restaurants, and events.
    • Knows how to arrange transport, book restaurants, and offer cultural tips.
    • Understands guests’ expectations based on cultural backgrounds.

    🛎️ Attention to Detail

    • Gets guest names, preferences, and room details right every time.
    • Double-checks bookings, special requests, and VIP amenities.
    • Notices and acts on small cues (e.g., offering a tissue to a sneezing guest or adjusting tone for tired arrivals).

    💼 Teamwork and Coordination

    • Works seamlessly with housekeeping, concierge, security, and management.
    • Shares critical information during shift handovers.
    • Supports colleagues under pressure while maintaining own responsibilities.

    💻 Technology and System Mastery

    • Quickly navigates hotel PMS (like Opera), POS systems, and email.
    • Manages check-in/out efficiently and accurately.
    • Uses CRM tools to enhance guest personalization.

    ❤️ Emotional Intelligence

    • Empathizes with guests’ feelings and moods.
    • Adjusts behavior based on each guest’s emotional cues.
    • Maintains discretion and confidentiality at all times.

    In short:

    a great front desk staff member in a luxury hotel is a calm, sharp, and genuinely caring ambassador of the hotel, able to blend warmth with efficiency and attention to detail with big-picture guest satisfaction.

  • What makes a great member of the front desk staff, not only in a luxury hotel? (A2)

    They are the face of the hotel and often the first and last point of contact. Here’s what makes them exceptional:


    😊 Friendly and Kind

    • Smiles and says hello.
    • Speaks in a nice way.
    • Makes the guest feel happy.

    🗣️ Speaks Clearly

    • Says things slowly and clearly.
    • Listens carefully.
    • Can answer questions about the hotel.

    🧠 Helps with Problems

    • Stays calm when something is wrong.
    • Tries to fix the problem.
    • Always says: “I will help you.”

    📋 Careful and Correct

    • Gives the right room and key.
    • Checks the bill.
    • Remembers what the guest asks.

    👥 Works with the Team

    • Talks to coworkers.
    • Shares information.
    • Helps when someone is busy.

    💼 Looks Good and Acts Well

    • Wears clean clothes or uniform.
    • Comes to work on time.
    • Acts in a polite and quiet way.

    🌍 Knows the City

    • Can say where to eat or go.
    • Helps book a taxi or tour.
    • Knows what guests from other countries may need.
      ________________________
      ________________________

    In short:

    A great front desk staff is friendly, helpful, careful, and professional.

  • Touring Angkor Wat – some advice (A2)

    a guest approaches the front desk and tells you he wants to tour the Angkor Wat temples. You provide some usefull information to make his tour an enjoyable one.



    Good morning! I’m happy to help you with your Angkor Wat tour.

    Angkor Wat is the most famous temple in Cambodia. It is very big and very old. Many people visit it every day. The temple is a special place for Cambodian people.

    Most tours start in the morning. You visit Angkor Wat first. Later, you go to other temples like Bayon and Ta Prohm. Each temple is different. Bayon has many faces on the towers. Ta Prohm has big trees growing on the walls.

    You walk a lot during the tour, so please wear comfortable shoes. It is also a good idea to wear light clothes and bring a hat, sunglasses, and water.

    You need a ticket for the temples. You can buy it before the tour starts. One-day, three-day, and seven-day tickets are available. You must keep your ticket with you during the tour.

    Many people take a guide. A guide tells you about the temples and the history. You can take many photos, but please be respectful. Some temples are still holy.

    If you have any questions or need help with your tour, we at the front desk are always happy to help you. Enjoy your visit!

    ______________________________

    Vocabulary:

    • some advice – ideas or help to make a good choice
    • to approach – to go to someone and talk to them
    • front desk – the place in a hotel where you ask questions or check in
    • to tour – to visit and look at interesting places
    • to provide information – to give facts or answers
    • enjoyable – fun or nice
    • to be different – to not be the same
    • a tower – a tall part of a building
    • to grow – to get bigger or to live and become bigger (like a tree)
    • a ticket – a small paper or card that lets you go into a place or ride something
    • to be available – to be ready or there to use
    • to keep something – to hold or have something and not lose it
    • to take a guide – to go with a person who shows you a place and gives information
    • to be respectful – to be polite and kind
    • to be holy – to be special in religion
    • to enjoy – to like something and feel happy about it

    ##################

    Only 1 answer is correct!


    1. What is some advice?
    a) Ideas to help make a good choice
    b) A thing you buy at a shop
    c) A question for help

    2. What does it mean to approach someone?
    a) To go to a person and talk
    b) To run away from a person
    c) To sing to a person

    3. Where is the front desk in a hotel?
    a) In the kitchen
    b) At the entrance where you ask questions
    c) In the guest room

    4. What does it mean to tour a place?
    a) To live in a hotel
    b) To clean your room
    c) To visit and look at interesting places

    5. What do you do when you provide information?
    a) You give facts or answers
    b) You take pictures
    c) You buy something

    6. What is an enjoyable trip?
    a) A trip with no people
    b) A trip that is very long
    c) A trip that is fun and nice

    7. What does it mean when something is different?
    a) It is not the same
    b) It is very old
    c) It is very big

    8. What is a tower?
    a) A tall part of a building
    b) A small house
    c) A place under the ground

    9. What does a tree do when it grows?
    a) It moves to a new place
    b) It goes to sleep
    c) It gets bigger

    10. What is a ticket?
    a) A bag for travel
    b) A card or paper to enter a place
    c) A chair in a bus

    11. What does it mean when something is available?
    a) It is not real
    b) It is heavy
    c) It is ready to use

    12. What do you do when you keep something?
    a) You give it away
    b) You break it
    c) You have it and don’t lose it

    13. What does it mean to take a guide?
    a) To go alone
    b) To go with a person who shows you a place
    c) To bring food

    14. What does it mean to be respectful?
    a) To be polite and kind
    b) To be loud and angry
    c) To play games

    15. What is a holy place?
    a) A place with food
    b) A place for shopping
    c) A place that is special in religion

    16. What does it mean to enjoy something?
    a) To like it and feel happy
    b) To look at it and walk away
    c) To leave it at home


    _________________

    1a 2a 3b 4c 5a 6c 7a 8a 9c 10b 11c 12c 13b 14a 15c 16a
    ##############

    Match word and definition:


    Words

    1. to be holy
    2. a ticket
    3. to take a guide
    4. to keep something
    5. to provide information
    6. to grow
    7. to enjoy
    8. some advice
    9. front desk
    10. a tower
    11. to approach
    12. to be respectful
    13. to be available
    14. enjoyable
    15. to tour
    16. to be different

    Definitions

    a) To go to someone and talk to them
    b) To hold or have something and not lose it
    c) A small paper or card to enter a place
    d) Ideas or help to make a good choice
    e) To like something and feel happy
    f) The place in a hotel where you ask questions or get help
    g) To give facts or answers
    h) To be polite and kind
    i) Fun or nice
    j) To become bigger or live and get bigger
    k) To be ready or there to use
    l) To be special in religion
    m) A tall part of a building
    n) To visit and look at interesting places
    o) Not the same
    p) To go with a person who shows you a place


    ___________________
    1l 2c 3p 4b 5g 6j 7e 8d 9f 10m 11a 12h 13k 14i 15n 16o

    ##############

    Gap-fill exercise:


    1. When you go to a hotel, you ask questions at the _______.
      a) front desk
      b) ticket
      c) tower
    2. A _______ is a paper that lets you enter a place or event.
      a) guide
      b) ticket
      c) advice
    3. It is good to be _______ and polite to other people.
      a) respectful
      b) holy
      c) different
    4. If you want to visit a big temple, you may see a tall _______.
      a) advice
      b) tower
      c) guide
    5. When you want to get closer to someone, you _______ them.
      a) keep
      b) approach
      c) enjoy
    6. To _______ means to have fun and like something.
      a) grow
      b) enjoy
      c) keep
    7. Trees _______ when they get bigger.
      a) approach
      b) enjoy
      c) grow
    8. If something is ready and you can use it, it is _______.
      a) available
      b) respectful
      c) holy
    9. To _______ means to visit and look around places.
      a) provide information
      b) keep
      c) tour
    10. Some advice is good _______ to help you make a choice.
      a) towers
      b) ideas
      c) tickets
    11. A guide is a person who _______ you around a place.
      a) keeps
      b) shows
      c) takes
    12. To _______ means to give facts or answers.
      a) grow
      b) be different
      c) provide information
    13. To be _______ means not to be the same.
      a) enjoyable
      b) different
      c) respectful
    14. To _______ something means to have it and not lose it.
      a) keep
      b) take
      c) approach
    15. To be _______ means to be special in religion.
      a) holy
      b) respectful
      c) available

    Answers
    1a 2b 3a 4b 5b 6b 7c 8a 9c 10b 11b 12c 13b 14a 15a
    #################

    True or false:

    1. A ticket lets you enter a place or event.
    2. A guide is a person who shows you around a place.
    3. To grow means to become smaller.
    4. A tower is a short building.
    5. To keep something means to lose it.
    6. If something is available, you cannot use it.
    7. To approach someone means to go near them.
    8. To enjoy means to have fun and like something.
    9. To be respectful means to be rude to others.
    10. Advice is helpful information for making a choice.

    ________________

    True: 1,2,7,8,10
    ###################


    Fill in the blanks with the correct word:

    advice, approach, front desk, tour,
    provide information, enjoyable, different,
    tower, grow, ticket, available, respectful

    1. When you arrive at the hotel, you go to the _______ to check in.
    2. A _______ helps you see many places in one day.
    3. It is important to be _______ to the local people and their culture.
    4. The guide will _______ information about the temple and its history.
    5. Please _______ the receptionist if you have any questions.
    6. The trees in the garden _______ bigger every year.
    7. You need a _______ to enter the museum.
    8. Climbing the _______ gives you a great view of the city.
    9. The tour was very _______ and fun for everyone.
    10. It is good to listen to some _______ before your trip.
    11. Every place in the world is a little _______ and special.
    12. When you _______ someone, you walk closer to talk to them.

    _________________

    Answers
    1 front desk 2 tour 3 respectful 4 provide information 5 approach 6 grow 7 ticket 8 tower 9 enjoyable 10 advice 11 different 12 approach
    #####################

    Word scrambles:

    1. KCTITE __ticket___
    2. RGOW
    3. ACHPORPA
    4. REOTW
    5. DIUGE
    6. ILAVLEAAB
    7. KEPE
    8. JNYOE
    9. VIEDROP
    10. RPTESEC

    ___________________
    1 TICKET 2 GROW 3 APPROACH 4 TOWER
    5 GUIDE 6 AVAILABLE 7 KEEP 8 ENJOY
    9 PROVIDE 10 RESPECT
    ################

    Interview – complete, words below:


    Guest: Hello. Can you tell me about the Angkor Wat tour?
    Front Desk: Yes, of course. The tour __________ many temples in Angkor.

    Guest: What do I need for the tour?
    Front Desk: You need a __________ to enter the temples.

    Guest: How do I get a ticket?
    Front Desk: You can buy a ticket at the __________ or the entrance.

    Guest: Is it hot during the tour?
    Front Desk: Yes, it is usually hot, so bring water and wear a __________.

    Guest: Can I take a guide with me?
    Front Desk: Yes, you can take a guide to help you __________ the temples.

    Guest: How long is the tour?
    Front Desk: The tour __________ most of the day, about 6 to 8 hours.

    Guest: What clothes do I wear?
    Front Desk: Wear comfortable clothes and shoes. Please be __________ and cover your shoulders.

    Guest: Is there a place to __________ during the tour?
    Front Desk: Yes, there are small restaurants and shops near the temples.

    Guest: Can I take photos?
    Front Desk: Yes, you can take photos, but do not touch the __________ places.

    Guest: Is the tour enjoyable for children?
    Front Desk: Yes, many children enjoy the tour because it is exciting and __________


    ______________________

    hat – respectful – different – visits – holy – ticket – eat – front desk – takes – understand
    #######################

    A story:


    I visit Angkor Wat today. The weather is hot, so I wear a hat and take water with me. I buy a ticket at the entrance. A guide shows me the temples and tells me about their history. I see tall towers and old walls. The temples are holy places, so I am respectful. I take many photos but do not touch anything. The tour is long but enjoyable. I learn a lot and see many different temples. After the tour, I feel happy and tired. I enjoy the day and the beautiful place very much.

    ==>>Rewrite the story in 3rd person singular, start with

    => He visits Angkor Wat…………

    and make all changes necessary!

    ____________________

    Answer:

    He visits Angkor Wat today. The weather is hot, so he wears a hat and takes water with him. He buys a ticket at the entrance. A guide shows him the temples and tells him about their history. He sees tall towers and old walls. The temples are holy places, so he is respectful. He takes many photos but does not touch anything. The tour is long but enjoyable. He learns a lot and sees many different temples. After the tour, he feels happy and tired. He enjoys the day and the beautiful place very much.

  • Marathon in Siem Reap – August 3, 2025 (A1, A2, B1, B2, C1, C2)


    – why is a Marathon called Marathon?



    C2:

    The term marathon originates from a blend of history and legend rooted in ancient Greece. It refers to the long-distance foot race of 42.195 kilometers, named after the Battle of Marathon in 490 BCE. According to legend, a Greek soldier named Pheidippides ran from the battlefield near the town of Marathon to Athens to announce the Greek victory over the Persians. Upon delivering his message, he allegedly collapsed and died from exhaustion. Although historians debate the accuracy of this tale, it inspired the naming of the modern race.

    The marathon was first introduced as an Olympic event during the inaugural modern Games in Athens in 1896. The original distance was approximately 40 kilometers, echoing the mythic run. However, in the 1908 London Olympics, the course was extended to 42.195 kilometers to accommodate the British royal family’s viewing preferences. This distance eventually became the official standard.

    Over time, the marathon has evolved from a commemorative race into a global phenomenon, symbolizing endurance, determination, and personal achievement. Major international marathons attract both elite athletes and amateurs, reflecting the event’s broad appeal. Its name, born from ancient heroism and myth, remains a powerful testament to human resilience and the enduring spirit of competition.

    ################

    C1:

    The word marathon comes from a famous story in ancient Greek history. In 490 BCE, the Greeks won a major battle against the Persians at a place called Marathon. According to legend, a Greek soldier named Pheidippides ran from Marathon to Athens, about 40 kilometers, to report the victory. After delivering the message, he collapsed and died from exhaustion. While the story may not be completely true, it became a powerful symbol of endurance.

    When the modern Olympic Games were created in 1896, the marathon was added to honor this legend. The first race was about 40 kilometers, the same distance as the legendary run. However, during the 1908 London Olympics, the race was extended to 42.195 kilometers so it could start at Windsor Castle and end in front of the royal box. This distance was later made official.

    Today, marathons are held all over the world and attract runners of all levels. The event is not just a race; it is a test of physical and mental strength. Many people train for months to complete it. The name marathon has come to represent human determination and the will to overcome challenges, just like the ancient Greek hero.
    ##############

    B2:

    The word marathon comes from a story from ancient Greece. In 490 BCE, there was a big battle between the Greeks and the Persians at a place called Marathon. After the Greeks won, a soldier named Pheidippides ran from Marathon to Athens to bring the news of victory. The distance was about 40 kilometers. After he arrived and gave the message, he fell to the ground and died. This story became very famous, even though it may not be completely true.

    When the modern Olympic Games started in 1896 in Athens, the organizers included a long-distance race to remember this story. The first marathon race was about 40 kilometers long. Later, during the 1908 Olympic Games in London, the race was made longer so it could start at Windsor Castle and finish in front of the royal family’s seats. This made the distance 42.195 kilometers, which became the official marathon length.

    Today, marathons take place in cities around the world. People of all ages and levels run in them, not just professional athletes. A marathon is seen as a symbol of strength, hard work, and never giving up. Running a marathon is a big goal for many people, and finishing one is a great achievement.
    ###############

    B1:

    The word marathon comes from a story in ancient Greece. In 490 BCE, the Greeks fought a big battle against the Persians at a place called Marathon. After the Greeks won the battle, a soldier named Pheidippides ran from Marathon to Athens to tell the people about the victory. The distance was about 40 kilometers. When he arrived and gave the message, he fell down and died. This story became very famous, even if it may not be completely true.

    In 1896, the modern Olympic Games started in Athens. The organizers wanted to remember the old story, so they created a long-distance race and called it the marathon. The first race was about 40 kilometers long. In the 1908 Olympic Games in London, the race became longer—42.195 kilometers—because the British royal family wanted the race to start at Windsor Castle and finish in front of their seats. That is the official distance of a marathon today.

    Now, marathons happen in many countries around the world. People run them to test their strength and to feel proud. Many people train for months to finish the race. A marathon is a great challenge and a big achievement for anyone who finishes it.

    ###############

    A2:

    The word marathon comes from a story in ancient Greece. A long time ago, in 490 BCE, the Greeks had a big fight with the Persians. This fight happened in a place called Marathon. The Greeks won the battle. A Greek soldier named Pheidippides ran from Marathon to Athens to tell the people that the Greeks won. He ran about 40 kilometers. After he gave the message, he fell down and died. This story is very famous, even if it may not be 100% true.

    In 1896, the modern Olympic Games began in Athens. The people who made the Olympics wanted to remember the story, so they made a new race called the marathon. The first marathon was about 40 kilometers long. Later, in 1908 in London, the race became a little longer—42.195 kilometers—so it could start at Windsor Castle and finish in front of the king’s family. Today, that is the official marathon distance.

    Now, people all over the world run marathons. Some are professional runners, but many are just normal people. A marathon is not easy. People train for many months. Running a marathon shows strength and courage. It is a great goal and a big success to finish one.

    ################

    A1:

    The word marathon comes from a story in old Greece. A long time ago, in 490 BCE, there was a big fight between the Greeks and the Persians. This fight was in a place called Marathon. The Greeks won the fight. A soldier named Pheidippides ran from Marathon to Athens to tell the people about the win. He ran about 40 kilometers. After he said, “We won,” he fell down and died. This story is very old and famous.

    In 1896, the modern Olympic Games started in Athens. The people who made the Olympics wanted to remember the old story. They made a long race and called it the marathon. The first marathon was about 40 kilometers long. In 1908, at the London Olympic Games, the race became a little longer—42.195 kilometers. It started at Windsor Castle and finished near the king’s family. Today, this is the official distance.

    Now, people run marathons all over the world. Some runners are fast, but many people run just for fun or for a personal goal. Running a marathon is very hard. People train for many weeks or months. It is a big success to finish. A marathon shows strength and a strong heart.
    #####################



  • InterContinental Khao Yai Resort (A2)

    summary of a review in the Tatler


    Hotel Review Summary:
    InterContinental Khao Yai Resort
    By Amanda Goh | Jul 26, 2024


    Just 2.5 hours from Bangkok, InterContinental Khao Yai Resort offers a quiet, nature-filled escape in Thailand’s Nakhon Ratchasima province. Designed by famous architect Bill Bensley, the resort celebrates old train travel, with many rooms made from real heritage railcars. The theme continues throughout the property—from the train station-style lobby to suites that feel like luxurious train carriages.

    The resort has 64 rooms, set among lakes and trees, with swans adding to the charm. Suites include lake views, outdoor bathtubs, and train-themed décor. Guests can enjoy relaxing and fun activities like yoga, bike tours around Swan Lake, and family-friendly games. The spa, also in a train car, offers massages with local oils.

    Food and drink options are unique and well-curated. Somying’s Kitchen serves Thai and international food, including dishes once served on Thai trains. The Tea Carriage offers creative afternoon teas with local flavors like mango sticky rice and tom yum goong snacks. For drinks, Papillon Bar serves cocktails in a jazzy train setting.

    Overall, the InterContinental Khao Yai Resort is a creative and peaceful retreat perfect for families, couples, and anyone who loves nature and train history.