making guests happy………….
Rathana is 22 years old.
She is a head waitress at a restaurant in Siem Reap.
She likes her job because she talks to many people and helps them enjoy their food.
Every day, she gets ready and goes to work.
She checks the tables and chairs.
She makes sure everything is clean.
She talks to the chef and asks about the food for the day.
She helps the other waiters and tells them what to do.
When guests come, she smiles and shows them to their table.
She takes their order and answers their questions.
After the meal, she eats lunch and takes a short rest.
Then she gets ready for the next guests.
She helps more people and solves small problems.
After work, she goes home.
She feels happy and proud.
She likes her team and her job.
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- to serve – to bring food and drinks to people
- a guest – a person who comes to eat or visit
- a head waitress – the boss of the waiters and waitresses
- to enjoy food – to eat and feel happy
- to get ready – to prepare to go somewhere or do something
- to go to work – to leave home and start your job
- to check the tables – to look at the tables and see if they are OK
- a chair – something you sit on
- to make sure – to look again and see that all is OK
- clean – not dirty
- food – things we eat
- a waiter – a person who brings food and drinks in a restaurant
- to smile – to look happy with your face
- to show to the table – to help a person find their seat
- to take an order – to ask what the guest wants to eat or drink
- to answer a question – to say something when someone asks you
- after the meal – when eating is finished
- to eat lunch – to have food in the middle of the day
- to take a short rest – to sit or lie down for a little time
- to get ready – to prepare again (repeated)
- to solve a problem – to help when something is not OK
- to be proud – to feel good about what you do
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Multiple choice, one answer correct:
1. What does it mean to smile?
a) To show happiness on your face.
b) To eat your food.
c) To sit down.
2. Who is a guest?
a) A person who cooks.
b) A person who eats at a restaurant.
c) A person who cleans.
3. What does „to take an order“ mean?
a) To cook food.
b) To ask guests what they want to eat.
c) To clean the table.
4. What is a chair?
a) Something you wear.
b) Something you eat.
c) Something you sit on.
5. What does „to be proud“ mean?
a) To feel good about what you do.
b) To feel sad.
c) To feel tired.
6. What does „to check the tables“ mean?
a) To clean the tables.
b) To look if the tables are okay.
c) To sit at the tables.
7. What does „to enjoy food“ mean?
a) To throw away food.
b) To like and eat food.
c) To cook food.
8. What does „to get ready“ mean?
a) To eat lunch.
b) To prepare before work.
c) To go to sleep.
9. What does a waiter do?
a) He cleans tables.
b) He cooks food.
c) He brings food to people.
10. What does „to solve a problem“ mean?
a) To eat food.
b) To fix something that is wrong.
c) To sleep.
11. What does „to show someone to the table“ mean?
a) To cook food.
b) To help guests find their seat.
c) To clean the table.
12. What is a head waitress?
a) She cooks food.
b) She cleans tables.
c) She leads the waiters.
13. What does „to answer a question“ mean?
a) To eat food.
b) To say something when someone asks.
c) To sleep.
15. What does „clean“ mean?
a) Very fast.
b) Very big.
c) Not dirty.
Answers:
1 a 2 b 3 b 4 c 5 a 6 b 7 b 8 b 9 c
10 b 11 b 12 c 13 b 15 c
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Match the word with the correct definition:
Words:
- to serve
- a guest
- a head waitress
- to enjoy food
- to get ready
- to go to work
- to check the tables
- a chair
- to make sure
- clean
- food
- a waiter
- to smile
- to show somebody to the table
- to take an order
- to answer a question
- after the meal
- to eat lunch
- to take a short rest
- to solve a problem
- to be proud
Definitions:
a) Something you sit on
b) To feel happy about what you do
c) To look at tables to see if they are okay
d) To ask what food someone wants
e) To say something when someone asks you
f) To bring food or drinks to people
g) To make sure something is right or safe
h) The person who leads the waiters
i) To show people where to sit
j) To prepare before work or an activity
k) Food that you eat
l) Not dirty
m) To have a short rest
n) To enjoy and like eating
o) A person who visits or eats at a place
p) To go to your job
q) To fix something that is wrong
r) To smile and be happy on your face
s) To eat the middle meal of the day
t) The person who brings food to guests
u) After you finish eating food
________________________
1 f 2 o 3 h 4 n 5 j 6 p 7 c 8 a 9 g
10 l 11 k 12 t 13 r 14 i 15 d 16 e
17 u 18 s 19 m 20 q 21 b
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True or false ?
- Rathana smiles when guests arrive.
- She never talks to the chef.
- Rathana works in a restaurant.
- She rests after the first meal service.
- Rathana takes orders from guests.
- She eats lunch alone every day.
- Rathana cleans the tables and chairs.
- She does not help the team.
- Rathana feels proud after work.
- She goes home before finishing work.
- Rathana talks to other waiters.
- She does not check if guests are happy.
___________________
True: 1, 3, 4, 5, 7, 9, 11
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Fill in – words below:
years – waiters – short – much – proud – check – guests – restaurant – smile – head –
1. Q: What is your job?
A: I am a __________ waitress.
2. Q: Where do you work?
A: I work in a __________ in Siem Reap.
3. Q: How old are you?
A: I am 22 __________ old.
4. Q: Do you like your job?
A: Yes, I like my job very __________.
5. Q: What do you do first at work?
A: I __________ the tables and chairs.
6. Q: Who do you talk to?
A: I talk to the chef and the __________.
7. Q: What do you do when guests come?
A: I __________ and show them to their table.
8. Q: Do you take the orders?
A: Yes, I take the orders from the __________.
9. Q: What do you do after the first meal?
A: I eat lunch and take a __________ rest.
10. Q: How do you feel when work is finished?
A: I feel happy and __________.
________________________
Correct version:
1. Q: What is your job?
A: I am a head waitress.
2. Q: Where do you work?
A: I work in a restaurant in Siem Reap.
3. Q: How old are you?
A: I am 22 years old.
4. Q: Do you like your job?
A: Yes, I like my job very much.
5. Q: What do you do first at work?
A: I check the tables and chairs.
6. Q: Who do you talk to?
A: I talk to the chef and the waiters.
7. Q: What do you do when guests come?
A: I smile and show them to their table.
8. Q: Do you take the orders?
A: Yes, I take the orders from the guests.
9. Q: What do you do after the first meal?
A: I eat lunch and take a short rest.
10. Q: How do you feel when work is finished?
A: I feel happy and proud.
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My name is Rathana. I am 22 years old. I work as the head waitress in a restaurant in Siem Reap. Every day, I get ready and go to work. When I arrive, I check the tables and chairs. I make sure they are clean and nice. I talk to the chef about the food. I also talk to the waiters. I give them jobs and help them. When guests come, I smile and show them to their tables. I take their orders and answer questions. After the first meal, I eat lunch and rest. Then I help again. I feel happy and proud at the end of the day.
Rewrite the story starting with
Her name is Rathana. She is…..
make all changes necessary!
_____________________
Correct version:
Her name is Rathana. She is 22 years old. She works as the head waitress in a restaurant in Siem Reap. Every day, she gets ready and goes to work. When she arrives, she checks the tables and chairs. She makes sure they are clean and nice. She talks to the chef about the food. She also talks to the waiters. She gives them jobs and helps them. When guests come, she smiles and shows them to their tables. She takes their orders and answers questions. After the first meal, she eats lunch and rests. Then she helps again. She feels happy and proud at the end of the day.