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1. Complaint about the air condition in the room
Guest: Good morning. I have a small problem in my room.
Receptionist: Good morning, sir. I’m sorry to hear that. May I have your room number, please?
Guest: Yes, it’s room 1024.
Receptionist: Thank you. What seems to be the problem?
Guest: The air conditioning is not working properly. It’s very warm in the room.
Receptionist: I see. Since when have you noticed this problem?
Guest: It started last night. I thought it was just slow, but it never got cold.
Receptionist: Did you try to change the temperature or fan speed on the remote control?
Guest: Yes, I tried both, but it didn’t help.
Receptionist: Is the air conditioner making any sound, or is it completely off?
Guest: It makes a sound, but only warm air comes out.
Receptionist: I understand. Would you like me to send our engineer to check it now?
Guest: Yes, please. That would be good.
Receptionist: Would you prefer him to come while you are in the room or while you are out?
Guest: Maybe while I’m out. I’m going for breakfast soon.
Receptionist: That’s perfect. Around what time will you return to your room?
Guest: Around 10 a.m., I think.
Receptionist: Thank you. I’ll ask the engineer to fix it before 10 a.m. Would you like me to inform you once it’s done?
Guest: Yes, please call me when it’s ready.
Receptionist: Of course, sir. In the meantime, would you like us to provide a fan or move you to another room if it’s not fixed soon?
Guest: A fan will be fine for now.
Receptionist: Very well. I’ll send a fan to your room immediately. Thank you for your patience, sir.
2. Request for information on visiting a famous temple
Guest: Hello, good afternoon. I’d like some information about visiting the Royal Temple.
Receptionist: Good afternoon, ma’am. Of course. Do you mean the Royal Temple on the river, near the old city?
Guest: Yes, that’s the one. I heard it’s very beautiful.
Receptionist: It really is. Would you like to visit today or tomorrow morning?
Guest: Maybe tomorrow morning. Is that a good time?
Receptionist: Yes, morning is the best. It’s cooler and less crowded. Would you like to go by taxi or tuk-tuk?
Guest: Which one do you recommend?
Receptionist: A taxi is more comfortable, especially in the heat. The trip takes about 25 minutes. Would you like me to arrange a taxi for you?
Guest: Yes, please. How much does it cost?
Receptionist: Around 250 baht one way. Would you like a return trip as well?
Guest: Yes, please. I’ll probably stay there about two hours.
Receptionist: Perfect. Shall I book the taxi for 8:30 a.m.?
Guest: That’s fine. What time does the temple open?
Receptionist: It opens at 8 a.m. and closes at 5 p.m. Please note that you need to cover your shoulders and knees.
Guest: Oh, thank you for telling me. Can I buy a scarf there?
Receptionist: Yes, there are small shops near the entrance. Would you like me to prepare a small temple guide map for you?
Guest: That would be nice. Do they have guides at the temple too?
Receptionist: Yes, there are local guides at the entrance who speak English. Would you like me to reserve one for you in advance?
Guest: No, I’ll decide there. Thank you very much.
Receptionist: You’re very welcome, ma’am. I’ll confirm the taxi for 8:30 a.m. and have the map ready for you.
3. Guest needs information about the bill
Guest: Good evening. I’m checking out tomorrow, and I’d like to see my bill, please.
Receptionist: Good evening, sir. Of course. May I have your room number, please?
Guest: Room 712.
Receptionist: Thank you. Would you like me to print your bill or show it on the screen?
Guest: Please print it. I’d like to check everything.
Receptionist: Certainly. Here you are. Would you like me to go through the charges with you?
Guest: Yes, please. There are a few things I don’t understand.
Receptionist: Sure. Let’s see — here’s the room charge for three nights, and this one is for minibar items. Did you take anything from the minibar yesterday?
Guest: Yes, I took a bottle of water and a small chocolate.
Receptionist: Great, those are included here. And this laundry charge — two shirts and one pair of trousers, correct?
Guest: Yes, that’s right. What about this restaurant charge?
Receptionist: That’s from the dinner you had at our rooftop restaurant on Wednesday. Would you like me to print the restaurant receipt as well?
Guest: Yes, please. I’d like to check it.
Receptionist: Of course. Here it is. Do you see this line for beverages — two glasses of wine?
Guest: Oh yes, now I remember. Are the taxes already included in the total?
Receptionist: Yes, all taxes and service charges are included. Would you like to pay today or tomorrow morning?
Guest: I think tomorrow, during check-out.
Receptionist: Certainly. Would you like a copy of this bill sent to your email as well?
Guest: Yes, please.
Receptionist: May I confirm your email address, sir?
Guest: Yes, it’s john.anderson@mail.com.
Receptionist: Thank you very much, sir. I’ll send it right away. Please let us know if you have any questions before check-out.