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đŸ–„đŸ–ČđŸ‘šâ€đŸ’»Digital technology in hotels and tourism đŸ‘šâ€đŸ’»đŸ–ČđŸ–„ (A1 intermediate/advanced, present simple, short answers)

Verfasst von

wolfgang kugler

in

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  • how apps, social media, and websites make travel easy

Digital Technology in Hotels and Tourism

Digital technology is important for hotels and travel. People use apps, social media, and websites. These tools make work and travel easier.

Apps help tourists find hotels, restaurants, and tours. People can see pictures, prices, and reviews. They can book rooms or tours with an app. Apps help staff too. Workers can check bookings, see free rooms, and send messages to guests.

Social media is very useful. Hotels and travel companies use Facebook, Instagram, and TikTok. They show photos and videos. Tourists see the posts and want to visit. Social media helps staff answer questions and help guests quickly.

Online booking websites, like Booking.com, let tourists book hotels, flights, and tours. Staff need to know how to use computers, apps, and websites.

Digital technology makes tourism easier. Young people who want to work in hotels or travel should learn apps, social media, and booking websites. These skills help them get good jobs.

_____________________________

Vocabulary:

digital technology: machines, computers, or apps that use the internet or electronics.

travel: to go to another city, country, or place.

a tool: something you use to do a job or work.

to make something easier: to help do something faster or with less effort.

a tour: a trip to see places, often with a guide.

a price: how much money you pay for something.

a review: an opinion or comment about a hotel, restaurant, or tour.

to book a room: to arrange and pay for a hotel room before you arrive.

staff: people who work in a hotel, restaurant, or company.

to check bookings: to look at the list of reservations or rooms that are already booked.

to send a message: to write or send information to someone, for example by phone or computer.

to be useful: to help do a job or make something easier.

a company: a business that sells goods or services.

to visit: to go to a place for a short time.

to answer a question: to give information when someone asks something.

quickly: to do something fast.

online booking: booking a hotel, tour, or flight using the internet.

staff need to know: workers must understand or learn something.

a skill: the ability to do something well.

to get somebody a good job: to help someone have work that is nice and pays well.

#################

Multiple choice test, one answer correct:

  1. what is digital technology?
    a) machines, computers, apps
    b) a place to eat food
    c) a kind of car
  2. what does travel mean?
    a) to stay at home
    b) to go to another city
    c) to read a book
  3. what is a tool?
    a) something you use for work
    b) a kind of food
    c) a hotel
  4. what does it mean to make something easier?
    a) to play games with friends
    b) to help do a job fast
    c) to clean the floor
  5. what is a tour?
    a) a kind of smartphone
    b) a piece of furniture
    c) a trip to see places
  6. what is a price?
    a) a type of hotel
    b) how much money you pay
    c) a type of food
  7. what is a review?
    a) a type of bag
    b) a type of car
    c) an opinion about a hotel
  8. what does it mean to book a room?
    a) to cook food in a hotel
    b) to walk in the city
    c) to arrange and pay for a room
  9. who are staff?
    a) tourists who visit a hotel
    b) people who work in a hotel
    c) people who sleep in a hotel
  10. what does it mean to check bookings?
    a) to look at the list of bookings
    b) to eat breakfast
    c) to sleep in a hotel
  11. what does it mean to send a message?
    a) to write or send information
    b) to sleep in a hotel
    c) to buy food
  12. what does it mean to be useful?
    a) to help do a job
    b) to sing a song
    c) to watch TV
  13. what is a company?
    a) a kind of restaurant
    b) a type of hotel room
    c) a business that sells goods
  14. what does it mean to visit?
    a) to go to a place for a short time
    b) to stay home all day
    c) to cook food
  15. what does it mean to answer a question?
    a) to give information when someone asks
    b) to sleep in a hotel
    c) to write a song
  16. what does quickly mean?
    a) to do nothing
    b) to do something slowly
    c) to do something fast
  17. what is online booking?
    a) cleaning a hotel room
    b) booking a hotel, tour, or flight
    c) cooking food in a restaurant
  18. what does staff need to know?
    a) workers must sleep in hotels
    b) workers must understand or learn
    c) workers must eat food
  19. what is a skill?
    a) the ability to sleep well
    b) the ability to do something well
    c) the ability to read a book
    ————–end of audio————–
  20. what does it mean to get somebody a good job?
    a) to help someone cook food
    b) to help someone walk in
    c) to help someone have work that is nice

_______________________
Answers:
1 A, 2 B, 3 A, 4 B, 5 C, 6 B, 7 C,
8 C, 9 B, 10 A, 11 A, 12 A, 13 C, 14 A,
15 A, 16 C, 17 B, 18 B, 19 B, 20 C

_______________________

Correct version:

  1. what is digital technology? – machines, computers, apps
  2. what does travel mean? – to go to another city
  3. what is a tool? – something you use for work
  4. what does it mean to make something easier? – to help do a job fast
  5. what is a tour? – a trip to see places
  6. what is a price? – how much money you pay
  7. what is a review? – an opinion about a hotel
  8. what does it mean to book a room? – to arrange and pay for a room
  9. who are staff? – people who work in a hotel
  10. what does it mean to check bookings? – to look at the list of bookings
  11. what does it mean to send a message? – to write or send information
  12. what does it mean to be useful? – to help do a job
  13. what is a company? – a business that sells goods
  14. what does it mean to visit? – to go to a place for a short time
  15. what does it mean to answer a question? – to give information when someone asks
  16. what does quickly mean? – to do something fast
  17. what is online booking? – booking a hotel, tour, or flight
  18. what does staff need to know? – workers must understand or learn
  19. what is a skill? – the ability to do something well
  20. what does it mean to get somebody a good job? – to help someone have work that is nice

#################

Gap-fill exercise:

  1. Many tourists use ______ to find hotels and tours.
    a) apps
    b) chairs
    c) food
  2. When people go to another city or country, it is called ______.
    a) cooking
    b) travel
    c) sleeping
  3. A hammer or a computer is an example of ______.
    a) something you use for work
    b) a car
    c) a bag
  4. Apps help workers ______ their jobs easier.
    a) to play games
    b) to make
    c) to sleep
  5. A ______ is a trip to see interesting places.
    a) a kind of smartphone
    b) a piece of furniture
    c) tour
  6. You look at the ______ to see how much you pay.
    a) bag
    b) price
    c) hotel
  7. A ______ is what people write about hotels or tours.
    a) box
    b) car
    c) review
  8. To ______ a room means you arrange and pay for it.
    a) cook
    b) clean
    c) book
  9. The people who work in hotels or restaurants are called ______.
    a) tourists
    b) staff
    c) visitors
  10. Workers must ______ to see which rooms are free.
    a) sleep
    b) check bookings
    c) cook food
  11. To ______ a friend means you send information to them.
    a) cook
    b) send a message
    c) sleep
  12. Something that helps you do a job is ______.
    a) boring
    b) useful
    c) heavy
  13. A ______ sells goods or services.
    a) bag
    b) chair
    c) company
  14. To ______ a place means to go there for a short time.
    a) stay
    b) visit
    c) cook
  15. When someone asks something, you ______.
    a) answer a question
    b) sleep
    c) run
  16. To do something fast is to do it ______.
    a) slowly
    b) carefully
    c) quickly
  17. Booking a hotel or flight on the internet is called ______.
    a) cooking
    b) online booking
    c) cleaning
  18. Workers must understand tools and apps. Staff ______ this.
    a) sleep
    b) play
    c) need to know
  19. The ability to do something well is a ______.
    a) bag
    b) skill
    c) chair
  20. To help someone get work that is nice and pays well is to ______.
    a) cook food
    b) sleep
    c) get somebody a good job

—————————————

Answers:
1 A, 2 B, 3 A, 4 B, 5 C, 6 B, 7 C, 8 C,
9 B, 10 B, 11 B, 12 B, 13 C, 14 B, 15 A,
16 C, 17 B, 18 C, 19 B, 20 C

_______________________

Correct version:

  1. Many tourists use apps to find hotels and tours.
  2. When people go to another city or country, it is called travel.
  3. A hammer or a computer is an example of something you use for work.
  4. Apps help workers to make their jobs easier.
  5. A tour is a trip to see interesting places.
  6. You look at the price to see how much you pay.
  7. A review is what people write about hotels or tours.
  8. To book a room means you arrange and pay for it.
  9. The people who work in hotels or restaurants are called staff.
  10. Workers must check bookings to see which rooms are free.
  11. To send a message to a friend means you send information to them.
  12. Something that helps you do a job is useful.
  13. A company sells goods or services.
  14. To visit a place means to go there for a short time.
  15. When someone asks something, you answer a question.
  16. To do something fast is to do it quickly.
  17. Booking a hotel or flight on the internet is called online booking.
  18. Workers must understand tools and apps. Staff need to know this.
  19. The ability to do something well is a skill.
  20. To help someone get work that is nice and pays well is to get somebody a good job.

##’##############

Match the word to its definition:

Words:

  1. digital technology
  2. travel
  3. a tool
  4. to make something easier
  5. a tour
  6. a price
  7. a review
  8. to book a room
  9. staff
  10. to check bookings
  11. to send a message
  12. to be useful
  13. a company
  14. to visit
  15. to answer a question
  16. quickly
  17. online booking
  18. staff need to know
  19. a skill
  20. to get somebody a good job


Definitions:

a. to help someone have work that is nice and pays well
b. people who work in a hotel, restaurant, or office
c. to do something fast
d. a trip to see places, often with a guide
e. machines, computers, or apps that use the internet
f. how much money you pay for something
g. to give information when someone asks something
h. to help do something faster or with less work
i. the ability to do something well
j. booking a hotel or flight using the internet
k. to look at the list of reservations
l. something that helps do work
m. to go to another city or country
n. an opinion about a hotel or restaurant
o. to go to a place for a short time
p. to help do a job or make something easier
q. workers must understand or learn something
r. to write or send information to someone
s. a business that sells goods or services
t. to arrange and pay for a hotel room before you arrive

_______________________
Answers:
1 e, 2 m, 3 l, 4 h, 5 d, 6 f, 7 n, 8 t,
9 b, 10 k, 11 r, 12 p, 13 s, 14 o,
15 g, 16 c, 17 j, 18 q, 19 i, 20 a

_______________________
Correct version:

  1. digital technology – machines, computers, or apps that use the internet
  2. travel – to go to another city or country
  3. a tool – something that helps do work
  4. to make something easier – to help do something faster or with less work
  5. a tour – a trip to see places, often with a guide
  6. a price – how much money you pay for something
  7. a review – an opinion about a hotel or restaurant
  8. to book a room – to arrange and pay for a hotel room before you arrive
  9. staff – people who work in a hotel, restaurant, or office
  10. to check bookings – to look at the list of reservations
  11. to send a message – to write or send information to someone
  12. to be useful – to help do a job or make something easier
  13. a company – a business that sells goods or services
  14. to visit – to go to a place for a short time
  15. to answer a question – to give information when someone asks something
  16. quickly – to do something fast
  17. online booking – booking a hotel or flight using the internet
  18. staff need to know – workers must understand or learn something
  19. a skill – the ability to do something well
  20. to get somebody a good job – to help someone have work that is nice and pays well

#################

True or false statements:

  1. Many hotels use apps to help guests book rooms.
  2. Digital technology makes hotel work more difficult.
  3. Staff can use computers to check bookings quickly.
  4. Guests never use the internet to find hotels.
  5. Social media helps hotels show pictures and news.
  6. A review is a kind of food served in a hotel.
  7. People can book rooms online before they travel.
  8. Staff do not need to know about technology.
  9. Online booking is faster and easier for guests.
  10. A tool is something that helps people do work.
  11. Technology is not important in tourism today.
  12. Staff can send messages to guests using apps.
  13. A tour is a short visit to see a place.
  14. Digital tools are not useful in the hotel business.

_______________________

True: 1,3,5,7,9,10,12,13
________________________

Correct version:

  1. Many hotels use apps to help guests book rooms.
  2. Digital technology makes hotel work more difficult.
    True is: Digital technology makes hotel work easier.
  3. Staff can use computers to check bookings quickly.
  4. Guests never use the internet to find hotels.
    True is: Guests often use the internet to find hotels.
  5. Social media helps hotels show pictures and news.
  6. A review is a kind of food served in a hotel.
    True is: A review is an opinion about a hotel or service.
  7. People can book rooms online before they travel.
  8. Staff do not need to know about technology.
    True is: Staff need to know about technology.
  9. Online booking is faster and easier for guests.
  10. A tool is something that helps people do work.
  11. Technology is not important in tourism today.
    True is: Technology is very important in tourism today.
  12. Staff can send messages to guests using apps.
  13. A tour is a short visit to see a place.
  14. Digital tools are not useful in the hotel business.
    True is: Digital tools are useful in the hotel business.

#################

Basics:

Personal Pronounam / is / are
Iam8 years old
Youare8 years old
Heis8 years old
Sheis8 years old
Itis8 years old
Weare8 years old
You (plural)are8 years old
Theyare8 years old
Personal Pronounam not / is not / are not
Iam not8 years old
Youare not8 years old
Heis not8 years old
Sheis not8 years old
Itis not8 years old
Weare not8 years old
You (plural)are not8 years old
Theyare not8 years old

Question:

Question WordPersonal Pronoun
AmI8 years old?
Areyou8 years old?
Ishe8 years old?
Isshe8 years old?
Isit8 years old?
Arewe8 years old?
Areyou (plural)8 years old?
Arethey8 years old?

Statement:

Personal PronounVerb
Ilikeice cream
Youlikeice cream
Helikesice cream
Shelikesice cream
Itlikesice cream
Welikeice cream
You (plural)likeice cream
Theylikeice cream

Negation:

Personal PronounVerb (negative)
Ido not likeice cream
Youdo not likeice cream
Hedoes not likeice cream
Shedoes not likeice cream
Itdoes not likeice cream
Wedo not likeice cream
You (plural)do not likeice cream
Theydo not likeice cream

Question:

Do / DoesPersonal PronounVerbSugar?
DoIlikesugar?
Doyoulikesugar?
Doeshelikesugar?
Doesshelikesugar?
Doesitlikesugar?
Dowelikesugar?
Doyou (plural)likesugar?
Dotheylikesugar?

#####################

Make the following sentences negative:

  1. Hotels use digital technology.

    YOU WRITE:
    Hotels do not use digital technology.
  2. Guests book rooms online.
    _____________________
  3. Apps help find hotels.
    _____________________
  4. Staff check bookings fast.
    _____________________
  5. Hotels post photos online.
    _____________________
  6. Guests write reviews online.
    _____________________
  7. Online booking saves time.
    _____________________
  8. Staff use digital tools.
    _____________________
  9. Hotels send messages to guests.
    _____________________
  10. Digital skills help get jobs.
    _____________________

—————————————-
Correct answers:

  1. Hotels don’t use digital technology.
  2. Guests don’t book rooms online.
  3. Apps don’t help find hotels.
  4. Staff don’t check bookings fast.
  5. Hotels don’t post photos online.
  6. Guests don’t write reviews online.
  7. Online booking doesn’t save time.
  8. Staff don’t use digital tools.
  9. Hotels don’t send messages to guests.
  10. Digital skills don’t help get jobs.

#####################

Rewrite the following statements as questions:

  1. Hotels use digital technology.

    YOU WRITE:
    Do hotels use digital technology?
  2. A guest books rooms online.
    ____________________________
  3. Apps help find hotels.
    ____________________________
  4. Staff check bookings fast.
    ____________________________
  5. A hotel posts photos online.
    ____________________________
  6. Guests write reviews online.
    ____________________________
  7. Online booking saves time.
    ____________________________
  8. Staff use digital tools.
    ____________________________
  9. The Star Hotel sends messages to guests.
    ____________________________
  10. Digital skills help get jobs.
    ____________________________

———————————————-
Correct answers:

  1. Hotels use digital technology.
    Do hotels use digital technology?
  2. A guest books rooms online.
    Does a guest book rooms online?
  3. Apps help find hotels.
    Do apps help find hotels?
  4. Staff check bookings fast.
    Do staff check bookings fast?
  5. A hotel posts photos online.
    Does a hotel post photos online?
  6. Guests write reviews online.
    Do guests write reviews online?
  7. Online booking saves time.
    Does online booking save time?
  8. Staff use digital tools.
    Do staff use digital tools?
  9. The Star Hotel sends messages to guests.
    Does the Star Hotel send messages to guests?
  10. Digital skills help get jobs.
    Do digital skills help get jobs?

#####################

Short answers, basics:

Example SentenceYesNo
I learn the alphabet.Yes, I do.No, I don’t.
You read signs.Yes, you do.No, you don’t.
He practices speaking.Yes, he does.No, he doesn’t.
She watches cartoons.Yes, she does.No, she doesn’t.
It helps us learn English.Yes, it does.No, it doesn’t.
We use apps like Duolingo.Yes, we do.No, we don’t.
You read labels.Yes, you do.No, you don’t.
They make mistakes sometimes.Yes, they do.No, they don’t.
QuestionYesNo
Do I learn the alphabet?Yes, I do.No, I don’t.
Do you read signs?Yes, you do.No, you don’t.
Does he practice speaking?Yes, he does.No, he doesn’t.
Does she watch cartoons?Yes, she does.No, she doesn’t.
Does it help us learn English?Yes, it does.No, it doesn’t.
Do we use apps like Duolingo?Yes, we do.No, we don’t.
Do you read labels?Yes, you do.No, you don’t.
Do they make mistakes sometimes?Yes, they do.No, they don’t.
QuestionYesNo
Am I big?Yes, I am.No, I am not.
Are you big?Yes, you are.No, you aren’t.
Is he big?Yes, he is.No, he isn’t.
Is she big?Yes, she is.No, she isn’t.
Is it big?Yes, it is.No, it isn’t.
Are we big?Yes, we are.No, we aren’t.
Are you big?Yes, you are.No, you aren’t.
Are they big?Yes, they are.No, they aren’t.

####################

Short answers wanted:

  1. Do hotels use digital technology?

    YOU WRITE:
    Yes, they do.
  2. Are guests paying in cash at all hotels?
  3. Do staff use digital tools in their work?
  4. Is online booking slow for guests?
  5. Do guests book rooms online before they travel?
  6. Does a hotel send messages to guests?
  7. Do apps help find hotels and tours?
  8. Do guests write reviews online?
  9. Do social media help hotels show photos to guests?
  10. Is technology difficult for hotel staff?
  11. Do guests always pay at the front desk?
  12. Do digital skills help people get good jobs?
  13. Are apps useless for finding hotels?
  14. Does online booking save time for guests?

______________________
Correct version:

  1. Do hotels use digital technology?
    Yes, they do.
  2. Are guests paying in cash at all hotels?
    No, they aren’t.
  3. Do staff use digital tools in their work?
    Yes, they do.
  4. Is online booking slow for guests?
    No, it isn’t.
  5. Do guests book rooms online before they travel?
    Yes, they do.
  6. Does a hotel send messages to guests?
    Yes, it does.
  7. Do apps help find hotels and tours?
    Yes, they do.
  8. Do guests write reviews online?
    Yes, they do.
  9. Do social media help hotels show photos to guests?
    Yes, they do.
  10. Is technology difficult for hotel staff?
    No, it isn’t.
  11. Do guests always pay at the front desk?
    No, they don’t.
  12. Do digital skills help people get good jobs?
    Yes, they do.
  13. Are apps useless for finding hotels?
    No, they aren’t.
  14. Does online booking save time for guests?
    Yes, it does.

####################

Answer in complete sentences:

  1. Do people write letters or use websites to book a room?

    YOU WRITE:
    People use websites to book a room.
  2. Do guests check the price online or at the hotel?
    _______________________________
  3. Do staff send messages to guests or ignore them?
    _______________________________
  4. Do apps help find hotels or only restaurants?
    _______________________________
  5. Do people write reviews online or in a notebook?
    _______________________________
  6. Do hotels show photos on social media or hide them?
    _______________________________
  7. Do guests book rooms online or always pay in cash?
    _______________________________
  8. Do staff use digital tools or just paper?
    _______________________________
  9. Do guests visit tours in the city or only stay in the hotel?
    _______________________________
  10. Do online bookings save time or make work slower?
    _______________________________
  11. Do hotels answer questions online or only in person?
    _______________________________
  12. Do digital skills help staff get jobs or do nothing?
    _______________________________
  13. Do apps help tourists plan trips or confuse them?
    _______________________________
  14. Do social media help hotels show news or are not useful?
    _______________________________

—————————————

Correct version:

  1. Do people write letters or use websites to book a room?
    People use websites to book a room.
  2. Do guests check the price online or at the hotel?
    Guests check the price online.
  3. Do staff send messages to guests or ignore [to not pay attention to someone or something] them?
    Staff send messages to guests.
  4. Do apps help find hotels or only restaurants?
    Apps help find hotels.
  5. Do people write reviews online or in a notebook?
    People write reviews online.
  6. Do hotels show photos on social media or hide them?
    Hotels show photos on social media.
  7. Do guests book rooms online or always pay in cash?
    Guests book rooms online.
  8. Do staff use digital tools or just paper?
    Staff use digital tools.
  9. Do guests visit tours in the city or only stay in the hotel?
    Guests visit tours in the city.
  10. Do online bookings save time or make work slower?
    Online bookings save time.
  11. Do hotels answer questions online or only in person?
    Hotels answer questions online.
  12. Do digital skills help staff get jobs or do nothing?
    Digital skills help staff get jobs.
  13. Do apps help tourists plan trips or confuse [to make someone not understand something or make someone unsure what to do] them?
    Apps help tourists plan trips.
  14. Do social media help hotels show news or are not useful?
    Social media help hotels show news.

##################

Correct the statements as follows:

  1. People write letters to book a room.

    YOU WRITE:
    No, they don’t. People use websites to book a room.
  2. Guests always pay in cash at hotels.
    ________________________________
  3. Staff ignore messages from guests.
    ________________________________
  4. Apps only help find restaurants.
    ________________________________
  5. People write reviews in notebooks.
    ________________________________
  6. Hotels hide photos online.
    ________________________________
  7. Guests do not book rooms online.
    ________________________________
  8. Staff use only paper at work.
    ________________________________
  9. Guests only stay in the hotel.
    ________________________________
  10. Online booking takes more time.
    ________________________________
  11. Hotels answer questions only in person.
    ________________________________
  12. Social media ignore hotel photos.
    ________________________________
  13. Social media is not useful for hotels.
    ________________________________
  14. Apps make life of tourists harder.
    ________________________________

———————————————-

Correct answers:

  1. People write letters to book a room.
    No, they don’t. People use websites to book a room.
  2. Guests always pay in cash at hotels.
    No, they don’t. Guests can book online and pay digitally.
  3. Staff ignore messages from guests.
    No, they don’t. Staff send messages to guests.
  4. Apps only help find restaurants.
    No, they don’t. Apps help find hotels and tours.
  5. People write reviews in notebooks.
    No, they don’t. People write reviews online.
  6. Hotels hide photos online.
    No, they don’t. Hotels show photos online.
  7. Guests do not book rooms online.
    No, they don’t. Guests book rooms online before they travel.
  8. Staff use only paper at work.
    No, they don’t. Staff use digital tools at work.
  9. Guests only stay in the hotel.
    No, they don’t. Guests visit tours and see places.
  10. Online booking takes more time.
    No, it doesn’t. Online booking saves time.
  11. Hotels answer questions only in person.
    No, they don’t. Hotels answer questions online.
  12. Social media ignore hotel photos.
    No, they don’t. Social media help hotels show news and photos.
  13. Social media is not useful for hotels.
    No, they aren’t. Social media help hotels show news and photos.
  14. Apps make life of tourists harder.
    No, they don’t. Apps help tourists plan trips.

##################

Correct version, complete, words below:

websites – guests – easy – phones – tourists –
photos – hotel staff – before –
online – skills –
after – online

__________________________________

Interviewer: Hello, Salas! Thank you for joining us.

Salas: Hello! Thank you for having me.

  1. Q: Who uses digital technology in hotels?
    A: Staff and guests use digital technology.
  2. Q: What is digital technology in tourism?
    A: It is computers, apps, and __________ booking.
  3. Q: Where do people book rooms?
    A: ___________ book rooms on websites and apps.
  4. Q: When do guests write reviews?
    A: Guests write reviews ___________ they visit a hotel.
  5. Q: Why do hotels use social media?
    A: Hotels use social media to show __________ and news.
  6. Q: How do staff check bookings?
    A: Staff check bookings on computers or __________.
  7. Q: Who answers questions online?
    A: __________ answer questions online.
  8. Q: What helps guests find hotels?
    A: Apps and __________ help guests find hotels.
  9. Q: Where can tourists plan trips?
    A: Tourists can plan trips __________ with apps.
  10. Q: When do staff send messages to guests?
    A: Staff send messages _________ or during a guest’s stay.
  11. Q: Why are digital skills important?
    A: Digital __________ help staff get good jobs.
  12. Q: How does online booking save time?
    A: Online booking is fast and__________ for guests.
  13. Q: Who writes reviews online?
    A: Guests write reviews online after their stay.
  14. Q: What is useful for __________ in hotels?
    A: Apps, social media, and websites are useful.

###################

Correct version:

Interviewer: Hello, Salas! Thank you for joining us.

Salas: Hello! Thank you for having me.

  1. Q: Who uses digital technology in hotels?
    A: Staff and guests use digital technology.
  2. Q: What is digital technology in tourism?
    A: It is computers, apps, and online booking.
  3. Q: Where do people book rooms?
    A: Guests book rooms on websites and apps.
  4. Q: When do guests write reviews?
    A: Guests write reviews after they visit a hotel.
  5. Q: Why do hotels use social media?
    A: Hotels use social media to show photos and news.
  6. Q: How do staff check bookings?
    A: Staff check bookings on computers or phones.
  7. Q: Who answers questions online?
    A: Hotel staff answer questions online.
  8. Q: What helps guests find hotels?
    A: Apps and websites help guests find hotels.
  9. Q: Where can tourists plan trips?
    A: Tourists can plan trips online with apps.
  10. Q: When do staff send messages to guests?
    A: Staff send messages before or during a guest’s stay.
  11. Q: Why are digital skills important?
    A: Digital skills help staff get good jobs.
  12. Q: How does online booking save time?
    A: Online booking is fast and easy for guests.
  13. Q: Who writes reviews online?
    A: Guests write reviews online after their stay.
  14. Q: What is useful for tourists in hotels?
    A: Apps, social media, and websites are useful.

########################
Fill in, words below:

social media – digital – skills – book –
reviews – plan – useful –
online – time

———————
Digital technology is very important in hotels and tourism.
Guests use websites and apps to ___________ rooms and find hotels.
Online booking saves _________ and is easy.
Guests can also write __________ online and see hotel photos on __________.
Staff use computers and __________ tools to check bookings and send messages to guests.
Hotels answer questions ___________.
Digital __________ are important for staff to get good jobs.
Apps, websites, and social media help tourists _________ trips and make travel easier.
Technology is __________ for hotels, staff, and guests every day.

_______________________________

Correct version:



Digital technology is very important in hotels and tourism. Guests use websites and apps to book rooms and find hotels. Online booking saves time and is easy. Guests can also write reviews online and see hotel photos on social media. Staff use computers and digital tools to check bookings and send messages to guests. Hotels answer questions online. Digital skills are important for staff to get good jobs. Apps, websites, and social media help tourists plan trips and make travel easier. Technology is useful for hotels, staff, and guests every day.

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