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1. Complaint About Loud Neighbors
Guest: Good evening. I’m sorry to bother you, but my neighbors are very loud.
Receptionist: I’m very sorry to hear that, sir. May I have your room number, please?
Guest: It’s room 623.
Receptionist: Thank you. Since what time have they been noisy?
Guest: They started around 10 p.m., and they are still talking and laughing loudly.
Receptionist: I understand. Is the noise coming from the next room or upstairs?
Guest: From the next room, I think.
Receptionist: I see. Did you try calling the front desk earlier?
Guest: No, this is my first time reporting it.
Receptionist: Thank you for letting us know. Would you like me to call their room and ask them to be quiet?
Guest: Yes, please.
Receptionist: Would you prefer that I also send our security to check the situation?
Guest: That might be good if they don’t stop.
Receptionist: Certainly. Would you like me to call you back after I talk to them?
Guest: Yes, I would appreciate that.
Receptionist: No problem. If the noise continues, would you like to change to another room tonight?
Guest: Only if it stays very loud.
Receptionist: Understood. May I call you in about ten minutes to update you?
Guest: Yes, please do.
Receptionist: Thank you, sir. I’ll take care of it right away and make sure you can rest peacefully.
2. Complaint About Food in the Restaurant
Guest: Hello. I’d like to talk about my dinner last night at the hotel restaurant.
Receptionist: Of course, ma’am. I’m sorry to hear there was a problem. May I know what happened?
Guest: The chicken I ordered was cold and not cooked well.
Receptionist: I’m very sorry about that. May I ask which restaurant you dined in?
Guest: The Golden Lotus Restaurant, around 8 p.m.
Receptionist: Thank you. Did you tell the waiter about the problem at that time?
Guest: Yes, I did, but he just said, “I’ll check,” and never came back.
Receptionist: Oh, I understand. That’s not the service we want to provide. Did you finish the meal, or did you leave it?
Guest: I didn’t eat much. It didn’t taste good.
Receptionist: I’m very sorry again. Would you like me to inform the restaurant manager about this?
Guest: Yes, please.
Receptionist: Would you like him to contact you directly in your room?
Guest: That would be fine.
Receptionist: May I confirm your room number, please?
Guest: Room 410.
Receptionist: Thank you. Would you prefer a refund or perhaps a complimentary dinner tonight?
Guest: A new dinner would be nice, thank you.
Receptionist: Certainly. Would you like to dine at the same restaurant or try our rooftop restaurant instead?
Guest: I’d like to try the rooftop one.
Receptionist: Excellent choice. Would 7 p.m. be a good time for your dinner?
Guest: Yes, that’s perfect.
Receptionist: Wonderful, ma’am. I’ll reserve a nice table and make sure everything is perfect for you this time.
3. Complaint About Bad Service at the Pool
Guest: Hello, good afternoon. I’d like to talk about the service at the pool today.
Receptionist: Of course, sir. I’m very sorry to hear that. Could you tell me what happened?
Guest: I waited more than 30 minutes for someone to bring me a towel, and nobody came.
Receptionist: I’m sorry for that delay. May I ask what time this happened?
Guest: Around 2 p.m. today.
Receptionist: Thank you. Did you speak with one of our pool attendants?
Guest: Yes, I asked a young man, but he just said, “Please wait a moment,” and then disappeared.
Receptionist: I see. That is not acceptable. May I ask if you also ordered any drinks or food at the pool?
Guest: Yes, I ordered a juice, but it came after 40 minutes.
Receptionist: I understand. That must have been frustrating. Did you notice the attendant’s name by any chance?
Guest: No, I didn’t.
Receptionist: That’s okay. Would you like me to inform the pool manager about this?
Guest: Yes, please do.
Receptionist: Would you like the manager to call you in your room to apologize personally?
Guest: Yes, that would be fine.
Receptionist: May I confirm your room number?
Guest: Room 215.
Receptionist: Thank you, sir. Would you like us to send you a complimentary fruit plate or drink to your room as an apology?
Guest: That’s very kind of you, thank you.
Receptionist: My pleasure. Would you prefer juice or sparkling water?
Guest: Sparkling water, please.
Receptionist: Certainly. I’ll arrange that right away and make sure the pool team improves their service.