- how not to work in tourism: lessons from Kevin – but one day he will succeed, he says.
Kevin wants to work in tourism and hotels. He thinks the job is easy and fun. He wants a good salary and a nice life. But the job is very different.
Kevin does not have the right skills. He is not good at talking to customers. He does not listen to them. He does not work well with his team. He is not patient. He often makes mistakes.
The work is also very hard. Kevin works many hours every day. Sometimes he works at night. Sometimes he works on weekends. He feels tired and stressed. He does not finish his tasks on time.
Kevin does not plan his career. He changes jobs very often. He does not know how to get better jobs. He does not ask for help from his teachers or older workers. He does not learn new skills.
Kevin also has a bad attitude. He does not want to do small jobs. He wants only the easy and fun work. He does not respect the rules. He does not follow the instructions of his managers.
Because of this, Kevin does not succeed in hospitality and tourism. He leaves his job. He feels unhappy and disappointed.
>>>>>>>Do not be Kevin<<<<<<<
____________________
Vocabulary:
an adventure – an exciting or unusual experience
to be easy – not difficult
to be fun – something that makes you happy
salary – the money you get for work
the right skills – the abilities you need to do a job
talk to customers – speak with the people who buy things or use services
to listen – to pay attention to what someone says
to be patient – to wait without getting angry
to make a mistake – to do something wrong
sometimes – not always, only now and then
at night – when it is dark, after the evening
to feel tired – to be without energy
to be stressed – to feel worried or nervous
to finish a task – to complete a job or work
on time – not late, at the right time
to change a job – to stop one job and start another
skills – the abilities to do things well
a bad attitude – thinking or acting in a wrong or negative way
a small job – an easy or little task
fun work – work that is enjoyable
to respect rules – to follow the rules
to follow instructions – to do what someone tells you
to succeed – to do something well or reach your goal
hospitality business – jobs in hotels, restaurants, or tourism
to be disappointed – to feel unhappy because something is not good or does not happen
################
Multiple-choice, one answer correct – part 1:
- an adventure
a) to wait without getting angry
b) an exciting or unusual experience
c) not difficult - to be easy
a) not difficult
b) to feel worried or nervous
c) to do something wrong - to be fun
a) to pay attention to what someone says
b) the money you get for work
c) something that makes you happy - salary
a) to stop one job and start another
b) the money you get for work
c) not always, only now and then - the right skills
a) to follow the rules
b) to complete a job or work
c) the abilities you need to do a job - talk to customers
a) speak with the people who buy things or use services
b) to feel without energy
c) to do something wrong - to listen
a) thinking or acting in a wrong way
b) to wait without getting angry
c) to pay attention to what someone says - to be patient
a) not difficult
b) to wait without getting angry
c) to feel tired - to make a mistake
a) to do something wrong
b) work that is enjoyable
c) something that makes you happy - sometimes
a) to follow instructions
b) to do something well
c) not always, only now and then - at night
a) when it is dark, after the evening
b) to complete a task
c) to speak with customers - to feel tired
a) to do something wrong
b) to be without energy
c) not difficult - to be stressed
a) to complete a job or work
b) to feel worried or nervous
c) an easy or little task
—————————————-
Answers:
- b, 2. a, 3. c, 4. b, 5. c,
6. a, 7. c, 8. b, 9. a, 10. c,
11. a, 12. b, 13. b
________________________
Full version:
an adventure – that means: an exciting or unusual experience
to be easy – that means: not difficult
to be fun – that means: something that makes you happy
salary – that means: the money you get for work
the right skills – that means: the abilities you need to do a job
talk to customers – that means: speak with the people who buy things or use services
to listen – that means: to pay attention to what someone says
to be patient – that means: to wait without getting angry
to make a mistake – that means: to do something wrong
sometimes – that means: not always, only now and then
at night – that means: when it is dark, after the evening
to feel tired – that means: to be without energy
to be stressed – that means: to feel worried or nervous
###################
Multiple-choice, one answer correct – part 2:
14. to finish a task
a) to wait without getting angry
b) to feel unhappy
c) to complete a job or work
15. on time
a) not late, at the right time
b) to do something wrong
c) to follow instructions
16. to change a job
a) work that is enjoyable
b) to stop one job and start another
c) to feel sad
17. skills
a) the abilities to do things well
b) not difficult
c) to follow the rules
18. a bad attitude
a) thinking or acting in a wrong or negative way
b) work that is enjoyable
c) an easy or little task
19. a small job
a) to follow rules
b) an easy or little task
c) to feel unhappy
20. fun work
a) to complete a task
b) to do what someone tells you
c) work that is enjoyable
21. to respect rules
a) to follow the rules
b) to stop one job and start another
c) to feel tired
22. to follow instructions
a) thinking or acting in a wrong way
b) to do what someone tells you
c) to do something well
23. to succeed
a) to do something well or reach your goal
b) work that is enjoyable
c) to complete a job or work
24. hospitality business
a) to feel unhappy
b) an easy or little task
c) jobs in hotels, restaurants, or tourism
25. to be disappointed
a) to follow the rules
b) to feel unhappy
c) to feel unhappy because something is not good or does not happen
Answers:
14. c, 15. a, 16. b, 17. a, 18. a,
19. b, 20. c, 21. a, 22. b,
23. a, 24. c, 25. c
——————–
Full version:
14. to finish a task – that means: to complete a job or work
15. on time – that means: not late, at the right time
16. to change a job – that means: to stop one job and start another
17. skills – that means: the abilities to do things well
18. a bad attitude – that means: thinking or acting in a wrong or negative way
19. a small job – that means: an easy or little task
20. fun work – that means: work that is enjoyable
21. to respect rules – that means: to follow the rules
22. to follow instructions – that means: to do what someone tells you
23. to succeed – that means: to do something well or reach your goal
24. hospitality business – that means: jobs in hotels, restaurants, or tourism
25. to be disappointed – that means: to feel unhappy because something is not good or does not happen
##################
Gap-fill exercise , one answer correct – part 1:
1. Kevin must pay attention and __________ to his teacher.
a) listen
b) talk to customers
c) have fun
2. Kevin is not good at talking. He finds it hard __________.
a) to make a mistake
b) to listen
c) talk to customers
3. He works long hours __________.
a) have fun
b) sometimes
c) at night
4. Some jobs need special abilities. Kevin needs __________.
a) the right skills
b) to be stressed
c) to be easy
5. He feels happy because the work is __________.
a) salary
b) fun
c) at night
6. Kevin speaks with customers every day. He has to __________.
a) be patient
b) talk to customers
c) listen
7. Kevin has many problems. He is very __________.
a) stressed
b) tired
c) an adventure
8. After work, Kevin has no energy. He __________.
a) to be easy
b) feels tired
c) sometimes
9. The money he gets every month is his __________.
a) fun
b) sometimes
c) salary
10. Kevin wants to go on __________.
a) be stressed
b) fun
c) an adventure
11. He sometimes does something wrong. He __________.
a) makes a mistake
b) talks to customers
c) listens
12. He must wait without getting angry. He has to __________.
a) be patient
b) the right skills
c) at night
13. Kevin must pay attention and __________ to understand instructions.
a) talk to customers
b) listen
c) make a mistake
Answers:
- a, 2. c, 3. c, 4. a, 5. b,
6. b, 7. a, 8. b, 9. c, 10. c,
11. a, 12. a, 13. b
__________________
Correct version:
1. Kevin must pay attention and listen to his teacher.
2. Kevin is not good at talking. He finds it hard talk to customers.
3. He works long hours at night.
4. Some jobs need special abilities. Kevin needs the right skills.
5. He feels happy because the work is fun.
6. Kevin speaks with customers every day. He has to talk to customers.
7. Kevin has many problems. He is very stressed.
8. After work, Kevin has no energy. He feels tired.
9. The money he gets every month is his salary.
10. Kevin wants to go on an adventure.
11. He sometimes does something wrong. He makes a mistake.
12. He must wait without getting angry. He has to be patient.
13. Kevin must pay attention and listen to understand instructions.
################
Gap-fill exercise , one answer correct – part 2:
14. I always try __________ my work before the deadline.
a) to finish
b) to change a job
c) fun work
15. If you want to be successful, you need __________.
a) to follow instructions
b) to succeed
c) a small job
16. I am late today, but I usually arrive __________.
a) on time
b) at night
c) to feel tired
17. Kevin decided to __________ because he did not like his old position.
a) fun work
b) change a job
c) a small job
18. She has many __________ that help her do her job well.
a) skills
b) to follow instructions
c) to respect rules
19. Tom has a __________; he does not listen and often complains.
a) a bad attitude
b) fun work
c) a small job
20. This job is very easy and enjoyable. It is __________.
a) to follow instructions
b) fun work
c) a small job
21. In hotels and restaurants, the __________ is very important for the economy.
a) hospitality business
b) to succeed
c) skills
22. You must always __________ when your manager tells you something.
a) to be disappointed
b) to follow instructions
c) fun work
23. Every worker must always __________ to keep the company organized.
a) fun work
b) respect rules
c) to succeed
24. Peter was __________ because the project was canceled.
a) a small job
b) fun work
c) disappointed
25. My first task is very simple. It is __________.
a) a small job
b) success
c) fun work
26. She completes all her tasks very well and always reaches her goals. She wants __________.
a) to follow instructions
b) to get more money
c) to succeed
Answer Key (one line, exactly 4 a, 4 b, 5 c):
- a, 15. b, 16. a, 17. b, 18. a,
19. a, 20. b, 21. a, 22. b, 23. b,
24. c, 25. a, 26. c
_________________________
14. I always try to finish my work before the deadline. (a)
15. If you want to be successful, you need to succeed. (b)
16. I am late today, but I usually arrive on time. (a)
17. Kevin decided to change a job because he did not like his old position. (b)
18. She has many skills that help her do her job well. (a)
19. Tom has a bad attitude; he does not listen and often complains. (c)
20. This job is very easy and enjoyable. It is fun work. (b)
21. In hotels and restaurants, the hospitality business is very important for the economy. (a)
22. You must always follow instructions when your manager tells you something. (b)
23. Every worker must always respect rules to keep the company organized. (b)
24. Peter was disappointed because the project was canceled. (c)
25. My first task is very simple. It is a small job. (a)
26. She completes all her tasks very well and always reaches her goals. She wants to succeed. (c)
################
True or false:
- Kevin often makes mistakes at work.
- He likes every task in hospitality.
- Kevin sometimes feels tired after work.
- He wants to succeed in his job.
- Kevin always follows instructions perfectly.
- He changes jobs because he does not like his old position.
- Kevin is happy with all his results.
- He sometimes completes tasks successfully.
- Kevin has a bad attitude sometimes.
- He arrives late to work at times.
- Kevin works only at night.
- He finishes all tasks on time.
- Kevin respects rules only sometimes.
- He struggles in hospitality because of mistakes.
______________________
True: 1, 3, 4, 6, 8, 9, 10, 13
______________________
Correct version:
- Kevin often makes mistakes at work. True
- He likes every task in hospitality. False – true is: Kevin does not like every task in hospitality.
- Kevin sometimes feels tired after work. True
- He wants to succeed in his job. True
- Kevin always follows instructions perfectly. False – true is: Kevin does not always follow instructions.
- He changes jobs because he does not like his old position. True
- Kevin is happy with all his results. False – true is: Kevin is often disappointed with his results.
- He sometimes completes tasks successfully. True
- Kevin has a bad attitude sometimes. True
- He arrives late to work at times. True
- Kevin works only at night. False – true is: Kevin does not work only at night.
- He finishes all tasks on time. False – true is: Kevin does not finish all tasks on time.
- Kevin respects rules only sometimes. True
- He struggles in hospitality because of mistakes. True
#################
Match the words with their correct definitions:
Words:
- to succeed
- a small job
- to be stressed
- skills
- hospitality business
- to finish a task
- a bad attitude
- to be disappointed
- to follow instructions
- fun work
- to change a job
- to respect rules
- to listen
- salary
Definitions:
a) work that is enjoyable
b) jobs in hotels, restaurants, or tourism
c) to complete a job or work
d) to stop one job and start another
e) to feel unhappy because something is not good or does not happen
f) the abilities to do things well
g) money you get for your work
h) to do something well or reach your goal
i) an easy or little task
j) to do what someone tells you
k) to feel worried or tired because of pressure
l) to think or act in a wrong or negative way
m) to pay attention when someone speaks
n) to follow the rules
_________________________
Correct answers:
1.h, 2. i, 3. k, 4. f, 5. b,
6. c, 7. l, 8. e, 9. j, 10. a,
11. d, 12. n, 13. m, 14. g
_________________
Correct version:
- to succeed is to do something well or reach your goal
- a small job is an easy or little task
- to be stressed is to feel worried or tired because of pressure
- skills is the abilities to do things well
- hospitality business is jobs in hotels, restaurants, or tourism
- to finish a task is to complete a job or work
- a bad attitude is to think or act in a wrong or negative way
- to be disappointed is to feel unhappy because something is not good or does not happen
- to follow instructions is to do what someone tells you
- fun work is work that is enjoyable
- to change a job is to stop one job and start another
- to respect rules is to follow the rules
- to listen is to pay attention when someone speaks
- salary is money you get for your work
############
Sentence Matching – complete
- Kevin has
- Kevin changes jobs
- He sometimes
- He is
- Kevin
- Kevin wants
- He does not always
- He sometimes
to be added:
A. to succeed
B. a bad attitude
C. finishes tasks successfully
D. feels tired
E. makes mistakes
F. disappointed because a project was canceled
G. follow instructions
H. because he does not like his old position
__________________
Correct version:
- Kevin has a bad attitude.
- Kevin changes jobs because he does not like his old position.
- He sometimes finishes tasks successfully.
- He is disappointed because a project was canceled.
- Kevin makes mistakes.
- Kevin wants to succeed.
- He does not always follow instructions.
- He sometimes feels tired.
###############
Answer with ‚Yes, he does‘, or ‚No, he doesn’t‘; if answer is negative add correct statement:
- Does Kevin want to succeed?
- Does Kevin always finish tasks on time?
- Does Kevin sometimes make mistakes?
- Does Kevin have a bad attitude sometimes?
- Does Kevin always follow instructions?
- Does Kevin sometimes feel tired?
- Does he change jobs because he does not like his old position?
- Does Kevin sometimes finish tasks successfully?
- Does Kevin respect rules only sometimes?
- Does Kevin struggle in hospitality because of mistakes?
- Does Kevin enjoy every task?
- Does Kevin always arrive on time?
- Does Kevin work only at night?
- Does Kevin always succeed in his job?
Answers
- Yes, he does. Kevin wants to succeed.
- No, he doesn’t. Kevin does not always finish tasks on time.
- Yes, he does. Kevin sometimes makes mistakes.
- Yes, he does. Kevin has a bad attitude sometimes.
- No, he doesn’t. Kevin does not always follow instructions.
- Yes, he does. Kevin sometimes feels tired.
- Yes, he does. He changes jobs because he does not like his old position.
- Yes, he does. Kevin sometimes finishes tasks successfully.
- Yes, he does. Kevin respects rules only sometimes.
- Yes, he does. Kevin struggles in hospitality because of mistakes.
- No, he doesn’t. Kevin does not enjoy every task.
- No, he doesn’t. Kevin does not always arrive on time.
- No, he doesn’t. Kevin does not work only at night.
- No, he doesn’t. Kevin does not always succeed in his job.
###################
Complete, fill in, words below:
adventure – instructions – tasks – hospitality –
stressed – change – mistakes – succeed
I work in the ___________ business. I want to succeed, but every day is difficult.
I try to finish tasks, but I make __________ all the time.
I do not always follow __________ and sometimes have a bad attitude.
I __________ jobs because I do not like my old position. I sometimes finish __________ successfully, but not often.
I feel tired and __________, and some work is not fun. I respect rules only sometimes.
Every day is an __________, but I fail again and again.
Maybe one day I will __________!
###################
Correct version:
Kevin works in the hospitality business. He wants to succeed, but every day is difficult. He tries to finish tasks, but he makes mistakes all the time. He does not always follow instructions and sometimes has a bad attitude. Kevin changes jobs because he does not like his old position. He sometimes finishes tasks successfully, but not often. He feels tired and stressed, and some work is not fun. Kevin respects rules only sometimes. Every day is an adventure, but Kevin fails again and again. Maybe one day he will succeed!
###################
Rewrite the story starting with:
>>>>>>>>>>I work in the hospitality business. I want to…………
and make all changes necessary.
_________________
Correct version:
I work in the hospitality business. I want to succeed, but every day is difficult. I try to finish tasks, but I make mistakes all the time. I do not always follow instructions and sometimes have a bad attitude. I change jobs because I do not like my old position. I sometimes finish tasks successfully, but not often. I feel tired and stressed, and some work is not fun. I respect rules only sometimes. Every day is an adventure, but I fail again and again. Maybe one day I will succeed!