• Good teamwork makes a hotel better

A hotel is a busy place. Many people work there every day. Receptionists, housekeepers, waiters, cooks, technicians, and managers all have different jobs. They work in different areas, but they are part of the same team.

Good teamwork is very important in a hotel. Every employee needs to do their job well. They also need to help their colleagues when necessary. For example, a receptionist may need information from housekeeping about a room. A waiter may need help from another waiter when the restaurant is busy.

Good communication is also important. Hotel staff need to share information about guests, rooms, meals, and special events. For example, a family may arrive early, or a guest may need a special meal. The right information must reach the right people.

Housekeeping and reception often work closely together. Reception needs to know which rooms are clean and ready for new guests. Housekeeping needs to know which rooms need cleaning first. When they share information, guests do not have to wait too long for their rooms.

The restaurant team also needs good teamwork. The cooks prepare the food, while the waiters serve the guests. When the restaurant is busy, everyone needs to work quickly and carefully. One person may bring drinks while another person prepares the tables.

Sometimes a problem happens. A guest may complain about a room, food, or noise. The staff should not blame each other. They should work together to find a solution. A quick and friendly response can make the guest feel better.

Respect is another important part of teamwork. Employees have different jobs and different responsibilities, but every job is important. Staff should be polite and helpful to their colleagues.

Good teamwork makes the hotel run better. It also creates a better experience for guests. When employees help each other, communicate well, and work as one team, guests can enjoy their stay more. A successful hotel is not only about beautiful rooms. It is also about people working together.

####################

True or false

1. A quick and friendly response can make a guest feel better.
2. Many different people work in a hotel every day.
3. Managers are the only people who communicate with guests.
4. A family may arrive at the hotel earlier than expected.
5. Hotel staff do not need information about special events.
6. One restaurant worker may bring drinks while another prepares the tables.
7. A guest may need a special meal.
8. Guests must always wait a long time before they can get their rooms.
9. Hotel employees can work in different areas.
10. Hotel staff never need to help their colleagues.
    
11. A waiter may need help from another waiter when the restaurant is busy.
12. Employees should blame their colleagues when something goes wrong.
    
13. Sharing information can reduce waiting time for guests.
14. Housekeeping and reception usually work separately.
15. A successful hotel needs more than beautiful rooms.
16. In a busy restaurant, only the cooks need to work quickly.
17. Employees‘ different jobs are not important to the hotel.
18. Housekeeping and reception often work closely together.
19. Guests always arrive at the hotel at the expected time.
20. Hotel employees all have the same job.

___________________________

False: 3,5,8,10,12,14,16,17,19,20

___________________________

Correct version:

1. A quick and friendly response can make a guest feel better.
2. Many different people work in a hotel every day.
3. Managers are the only people who communicate with guests.
   True is: Hotel staff need to communicate with guests and share information.
4. A family may arrive at the hotel earlier than expected.
5. Hotel staff do not need information about special events.
   True is: Hotel staff need to share information about special events.
6. One restaurant worker may bring drinks while another prepares the tables.
7. A guest may need a special meal.
8. Guests must always wait a long time before they can get their rooms.
   True is: When reception and housekeeping share information, guests do not have to wait too long for their rooms.
9. Hotel employees can work in different areas.
10. Hotel staff never need to help their colleagues.
    True is: Hotel staff need to help their colleagues when necessary.
11. A waiter may need help from another waiter when the restaurant is busy.
12. Employees should blame their colleagues when something goes wrong.
    True is: Employees should work together to find a solution when there is a problem.
13. Sharing information can reduce waiting time for guests.
14. Housekeeping and reception usually work separately.
    True is: Housekeeping and reception often work closely together.
15. A successful hotel needs more than beautiful rooms.
16. In a busy restaurant, only the cooks need to work quickly.
    True is: In a busy restaurant, everyone needs to work quickly and carefully.
17. Employees‘ different jobs are not important to the hotel.
    True is: Employees have different jobs and responsibilities, but every job is important.
18. Housekeeping and reception often work closely together.
19. Guests always arrive at the hotel at the expected time.
    True is: A family may arrive early, so hotel staff need to share information.
20. Hotel employees all have the same job.
    True is: Hotel employees have different jobs and responsibilities.

####################

Who does what?

Write the correct job:
receptionist, housekeeper, waiter,
cook, technician, or manager.

1. This person prepares food. __________________
2. This person serves guests in the restaurant. __________________
3. This person works at the front desk. __________________
4. This person cleans and prepares rooms. __________________
5. This person can help with technical problems. __________________
6. This person has management responsibilities. __________________
7. This person may need information about clean and ready rooms. __________________
8. This person may help another waiter when the restaurant is busy. __________________
9. This person may need to know which rooms need cleaning first. __________________
10. This person may help solve problems in the hotel. __________________

—————————————-

Correct answers:

1. The cook prepares food.
2. The waiter serves guests in the restaurant.
3. The receptionist works at the front desk.
4. The housekeeper cleans and prepares rooms.
5. The technician can help with technical problems.
6. The manager has management responsibilities.
7. The receptionist may need information about clean and ready rooms.
8. The waiter may help another waiter when the restaurant is busy.
9. The housekeeper may need to know which rooms need cleaning first.
10. The technician may help solve problems in the hotel.

###################

Match the situation to the result

Situations

1. Reception gets information from housekeeping.
2. Hotel staff share information.
3. The restaurant is very busy.
4. A guest has a problem.
5. Employees respect each other.
6. Employees help each other.
7. A family arrives early.
8. A guest needs a special meal.
9. The cooks prepare the food.
10. The waiters serve the guests.

Results

A. The food is prepared for the guests.
B. Staff can work together to find a solution.
C. Guests receive their food and service.
D. Every job is seen as important.
E. Hotel staff need to react to the new situation.
F. The right information reaches the right people.
G. The hotel team can work more effectively.
H. Everyone needs to work quickly and carefully.
I. Guests can get the right room information.
J. The hotel needs to make sure the guest receives the correct food.

____________________________

Answers:
1 I, 2 F, 3 H, 4 B, 5 D,
6 G, 7 E, 8 J, 9 A, 10 C

####################

Match the Situation to the Result

Match 1–10 with A–J.

Situations

1. Reception gets information from housekeeping.
2. Hotel staff share information.
3. The restaurant is very busy.
4. A guest has a problem.
5. Employees respect each other.
6. Employees help each other.
7. A family arrives early.
8. A guest needs a special meal.
9. The cooks prepare the food.
10. The waiters serve the guests.

Results

A. The food is prepared for the guests.
B. Staff can work together to find a solution.
C. Guests receive their food and service.
D. Every job is seen as important.
E. Hotel staff need to react to the new situation.
F. The right information reaches the right people.
G. The hotel team can work more effectively.
H. Everyone needs to work quickly and carefully.
I. Guests can get the right room information.
J. The hotel needs to make sure the guest receives the correct food.

________________________

Answers:
1 I, 2 F, 3 H, 4 B, 5 D,
6 G, 7 E, 8 J, 9 A, 10 C
_______________________

Correct version:

1. Hotel employees have different jobs, but they are part of the same team.
2. Good teamwork is very important in a hotel.
3. Hotel staff need to share information about guests, rooms, meals, and special events.
4. Reception needs to know which rooms are clean and ready.
5. Housekeeping needs to know which rooms need cleaning first.
6. The cooks prepare the food, while the waiters serve the guests.
7. When the restaurant is busy, everyone needs to work quickly and carefully.
8. A guest may complain about a room, food, or noise.
9. Staff should work together to find a solution.
10. Employees should be polite and helpful to their colleagues.

##################

Find evidence in the text – read each statement and find information in the text that supports it.

1. Hotel workers do different jobs.
   
   YOU WRITE:
   Evidence:
   Receptionists, housekeepers, waiters, cooks, technicians, and managers all have different jobs.
   
2. Teamwork helps a hotel work well.

Evidence: _____

3. Reception and housekeeping communicate with each other.

Evidence: _____

4. Some guests receive special meals.

Evidence: _____

5. Hotel workers support their colleagues.

Evidence: _____

6. Guests can wait for their rooms.

Evidence: _____

7. Restaurant workers do different tasks.

Evidence: _____

8. Guests report problems.

Evidence: _____

9. Employees treat their colleagues well.

Evidence: _____

10. Good teamwork makes guests happier.

Evidence: _____

________________________

Correct version:

1. Hotel workers do different jobs.
   → Receptionists, housekeepers, waiters, cooks, technicians, and managers all have different jobs.
2. Teamwork helps a hotel work well.
   → Good teamwork is very important in a hotel.
3. Reception and housekeeping communicate with each other.
   → Reception needs to know which rooms are clean and ready for new guests.
4. Some guests receive special meals.
   → A guest may need a special meal.
5. Hotel workers support their colleagues.
   → They also need to help their colleagues when necessary.
6. Guests can wait for their rooms.
   → When they share information, guests do not have to wait too long for their rooms.
7. Restaurant workers do different tasks.
   → The cooks prepare the food, while the waiters serve the guests.
8. Guests report problems.
   → A guest may complain about a room, food, or noise.
9. Employees treat their colleagues well.
   → Staff should be polite and helpful to their colleagues.
10. Good teamwork makes guests happier.
    → When employees help each other, communicate well, and work as one team, guests can enjoy their stay more.

#####################

Find a word or phrase in the text that means:

1. people who work in a hotel → __________
2. people who clean hotel rooms → __________
3. people who cook food → __________
4. information about something → __________
5. people staying at a hotel → __________
6. a problem that a guest tells the hotel about → __________
7. a way to solve a problem → __________
8. being polite and valuing other people → __________
9. people who work with you → __________
10. to give information to other people → __________
11. a person who welcomes guests at the front desk → __________
12. a person who serves food and drinks → __________
13. a person who repairs things in a hotel → __________
14. a person who leads or controls a hotel or team → __________
15. a place where people eat and drink in a hotel → __________
16. a meal made for a guest with special needs → __________
17. something that happens at a hotel, such as a special celebration → __________
18. a person who stays in a hotel → __________
19. to say that something is wrong → __________
20. to work with other people as one group → __________

—————————————–

Correct answers:

1. people who work in a hotel → hotel staff
2. people who clean hotel rooms → housekeepers
3. people who cook food → cooks
4. information about something → information
5. people staying at a hotel → guests
6. a problem that a guest tells the hotel about → complaint
7. a way to solve a problem → solution
8. being polite and valuing other people → respect
9. people who work with you → colleagues
10. to give information to other people → share information
11. a person who welcomes guests at the front desk → receptionist
12. a person who serves food and drinks → waiter
13. a person who repairs things in a hotel → technician
14. a person who leads or controls a hotel or team → manager
15. a place where people eat and drink in a hotel → restaurant
16. a meal made for a guest with special needs → special meal
17. something that happens at a hotel, such as a special celebration → special event
18. a person who stays in a hotel → guest
19. to say that something is wrong → complain
20. to work with other people as one group → work as one team

####################

Read the three pieces of information in each group. Two are from the text. One is not. Find the information that does not belong.

a) Cooks prepare food.
b) Drivers take guests to the airport.
c) Receptionists work in hotels.

a) Staff need to share information.
b) Staff should work alone.
c) Good teamwork is important in a hotel.

a) A receptionist may need information from housekeeping.
b) A waiter may need help from another waiter.
c) A cook may need help from a taxi driver.

a) A guest may need a new passport.
b) A family may arrive early.
c) A guest may need a special meal.

a) Reception needs to know which rooms are clean.
b) Housekeeping needs to know which rooms need cleaning first.
c) Housekeeping needs to know which guests want to order drinks.

a) Waiters serve guests.
b) Technicians prepare food.
c) Cooks prepare food.

a) One person may bring drinks.
b) Everyone leaves the restaurant when it gets busy.
c) Restaurant staff may need to work quickly.

a) A guest may complain about the weather in another country.
b) A guest may complain about food.
c) A guest may complain about noise.

a) Staff should blame each other when there is a problem.
b) A friendly response can make a guest feel better.
c) Staff should work together to find a solution.

a) Every job is important.
b) Employees should be polite to their colleagues.
c) Only managers deserve respect.

a) Good communication helps hotel staff.
b) Good teamwork means that employees have no different jobs.
c) Good teamwork helps the hotel run better.

a) Beautiful rooms are the only important part of a successful hotel.
b) Guests can enjoy their stay more when employees work together.
c) A successful hotel is not only about beautiful rooms.

_________________________

Answers:
1 b, 2 b, 3 c, 4 a, 5 c, 6 b,
7 b, 8 a, 9 a, 10 c, 11 b, 12 a

##################

Match each situation (1–10) with the correct result (A–J):

Situations

1. Reception gets information about a room from housekeeping.
2. Hotel staff share information about a guest.
3. A family arrives early at the hotel.
4. A guest needs a special meal.
5. The restaurant becomes very busy.
6. A waiter needs help from another waiter.
7. A guest complains about noise.
8. Staff do not blame each other after a problem.
9. Employees are polite and helpful to their colleagues.
10. Hotel employees work as one team.

Results

A. The guest can get the food they need.
B. The team can deal with the busy restaurant better.
C. The hotel can give the guest the right information.
D. The staff can look for an answer together.
E. The guest can feel better after a friendly response.
F. The two workers can finish their work more easily.
G. Reception can know what is happening with the guest.
H. The hotel can prepare for the guest’s arrival.
I. Employees can have a better working relationship.
J. Guests can enjoy their stay more.

___________________________

Answers:
1 C, 2 G, 3 H, 4 A, 5 B,
6 F, 7 E, 8 D, 9 I, 10 J

###################

Dialogue, match question and answer:

Questions

1. Where do many different people work every day?
2. Why is teamwork important in a hotel?
3. Which workers may need information about rooms?
4. What information does reception need?
5. What does housekeeping need to know?
6. What may a guest need when they arrive?
7. Who prepares the food in the restaurant?
8. Who serves the guests in the restaurant?
9. What can a guest complain about?
10. How should staff react to a problem?
11. What should employees show to their colleagues?
12. What can guests enjoy more when employees work together?

Answers

A. Respect is important between colleagues.
B. The cooks are responsible for the food.
C. Guests have a better experience during their stay.
D. A special meal can be necessary for a guest.
E. Staff can work together to find a solution.
F. A hotel is a place where many people have jobs every day.
G. The waiters take care of the guests in the restaurant.
H. Housekeeping has to be aware of which rooms need cleaning first.
I. A guest may mention a room, food, or noise.
J. It helps the hotel run better.
K. Reception and housekeeping often share room information.
L. Reception should know which rooms are clean and ready.

__________________________

Answers:
1 F, 2 J, 3 K, 4 L, 5 H, 6 D,
7 B, 8 G, 9 I, 10 E, 11 A, 12 C
__________________________

Correct version:

Interviewer: Where do many different people work every day?
Hotel Manager: A hotel is a place where many people have jobs every day.

Interviewer: Why is teamwork important in a hotel?
Hotel Manager: It helps the hotel run better.

Interviewer: Which workers may need information about rooms?
Hotel Manager: Reception and housekeeping often share room information.

Interviewer: What information does reception need?
Hotel Manager: Reception should know which rooms are clean and ready.

Interviewer: What does housekeeping need to know?
Hotel Manager: Housekeeping has to be aware of which rooms need cleaning first.

Interviewer: What may a guest need when they arrive?
Hotel Manager: A special meal can be necessary for a guest.

Interviewer: Who prepares the food in the restaurant?
Hotel Manager: The cooks are responsible for the food.

Interviewer: Who serves the guests in the restaurant?
Hotel Manager: The waiters take care of the guests in the restaurant.

Interviewer: What can a guest complain about?
Hotel Manager: A guest may mention a room, food, or noise.

Interviewer: How should staff react to a problem?
Hotel Manager: Staff can work together to find a solution.

Interviewer: What should employees show to their colleagues?
Hotel Manager: Respect is important between colleagues.

Interviewer: What can guests enjoy more when employees work together?
Hotel Manager: Guests have a better experience during their stay.

##################

##################

##################

Please use the box below
to write your feedback.
Only I can read it.
It is not public.

Please tell me:

• Are the texts and exercises OK?
• Are the topics OK?
• Is the level OK?
• Is it too easy or too difficult?
• Do you want texts about other topics?

Thank you! I appreciate your feedback.

##################

##################

##################

Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………