🥳🪷🥰From front desk worker to hotel boss (A2+, text, exercises, soundfiles, past simple)🥰🪷🥳

How Nara worked hard, made guests happy, and became a great role model

Nara is a General Manager in a luxury hotel in Cambodia today. She is the leader of a big team, but she often thinks about her past. Many years ago, she started her career at the front desk of a hotel. She was an excellent worker, and everyone thought she was the perfect front desk agent.

Nara had many great qualities for her job. She was always polite, patient, and kind to everyone. Every morning, she came to work with a big, warm smile. She also spoke English well and listened carefully to the guests.

She did many things to make the hotel guests happy. When tired travelers arrived after long flights, Nara welcomed them quickly. She offered them cold water and fresh towels to make them comfortable. She finished the check-in process fast so the guests could rest in their rooms. Nara always tried to help people. She gave guests excellent recommendations for local restaurants and markets in Cambodia. If a guest had a problem with their room, Nara fixed it immediately.

Today, Nara is a great role model for her team and for young people in Cambodia. She shows everyone that hard work can change your life. She started at the bottom, but now she is the boss. She is a role model because she still works hard, respects her team, and teaches them with patience. She shows her staff how to care for guests with love, just like she did on her very first day.

____________________________

Vocabulary:

a role model: a good person you look at because you want to be like them.
the past: the time before now (for example, yesterday or five years ago).
to be excellent: to be very, very good at something.
a front desk agent: a hotel worker who welcomes you and gives you your room key.
to be polite: to have good manners, say „please“ and „thank you,“ and be nice to people.
to be patient: to be calm and wait nicely without getting angry.
to be kind: to be nice, friendly, and help other people.
a warm smile: a very happy and friendly look on your face.
to listen carefully: to hear someone with a lot of attention so you understand them well.
to be tired: to want to sleep because you worked hard or walked a lot.
a towel: a piece of cloth you use to dry your hands, face, or body.
to be comfortable: to feel good, relaxed, and happy in a place or a chair.
a check-in process: the short time when you give your name and get your key at a hotel.
to rest in a room: to sit or lie down in a room to get your energy back.
a recommendation: when you tell someone about a good place, like a great restaurant.
to fix a problem: to make a bad thing good again or make it work correctly.
immediately: right now, with no waiting.
to change a life: to make someone’s life very different and much better.
to start at the bottom: to begin a job at the lowest and simplest level.
to respect somebody: to think someone is important and treat them very well.
to teach somebody patience: to help a person learn how to wait calmly.
to care for somebody: to look after someone and do good things for them.

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Verbs in text:

*Infinitive*	*Past Simple*	*Definition*
to be	was / were	to exist or show a quality (like old, happy, or good).
to think	thought	to use your brain to have ideas or memories.
to start	started	to begin doing something.
to have	had	to own something or hold a quality.
to come	came	to move from another place to here.
to speak	spoke	to talk or say words with your mouth.
listen	listened	to hear someone or something carefully.
to do	did	to perform an action or work.
to make	made	to create something or cause a feeling.
to arrive	arrived	to get to a new place at the end of a trip.
to welcome	welcomed	to greet someone nicely when they arrive.
to offer	offered	to ask if someone wants something (like water).
to finish	finished	to stop doing something because it is done.
to can	could	to have the ability or power to do something.
to rest	rested	to stop working and relax so you get your energy back.
to try	tried	to work hard to do something.
to help	helped	to do something good for someone to make things easier.
to give	gave	to pass something to another person.
to fix	fixed	to make a broken or bad thing good again.
to show	showed	to let someone see something.
to respect	respected	to treat someone well because they are important.
to teach	taught	to help someone learn a new thing.
to care	cared	to look after someone and want them to be safe and happy.

#################

Match word and defintion:

Words

a role model
the past
to be excellent
a front desk agent
to be polite
to be patient
to be kind
a warm smile
to listen carefully
to be tired
a towel
to be comfortable
a check-in process
to rest in a room
a recommendation
to fix a problem
immediately
to change a life
to start at the bottom
to respect somebody
to teach somebody patience
to care for somebody

Definitions

a. a hotel worker who welcomes you and gives you your room key.

b. to be nice, friendly, and help other people.

c. to sit or lie down in a room to get your energy back.

d. to begin a job at the lowest and simplest level.

e. to make someone’s life very different and much better.

f. a piece of cloth you use to dry your hands, face, or body.

g. right now, with no waiting.

h. to hear someone with a lot of attention so you understand them well.

i. when you tell someone about a good place, like a great restaurant.

j. a good person you look at because you want to be like them.

k. to want to sleep because you worked hard or walked a lot.

l. to think someone is important and treat them very well.

m. the time before now (for example, yesterday or five years ago).

n. to make a bad thing good again or make it work correctly.

o. to have good manners, say „please“ and „thank you,“ and be nice to people.

p. to be very, very good at something.

q. a very happy and friendly look on your face.

r. to look after someone and do good things for them.

s. to be calm and wait nicely without getting angry.

t. to feel good, relaxed, and happy in a place or a chair.

u. the short time when you give your name and get your key at a hotel.

v. to help a person learn how to wait calmly.

______________________

Answers:

1-j, 2-m, 3-p, 4-a, 5-o, 6-s, 7-b, 8-q,
9-h, 10-k, 11-f, 12-t, 13-u, 14-c, 15-i, 16-n,
17-g, 18-e, 19-d, 20-l, 21-v, 22-r

################

Match definition and word/phrase:

Definitions

a good person you look at because you want to be like them.
the time before now (for example, yesterday or five years ago).
to be very, very good at something.
a hotel worker who welcomes you and gives you your room key.
to have good manners, say „please“ and „thank you,“ and be nice to people.
to be calm and wait nicely without getting angry.
to be nice, friendly, and help other people.
a very happy and friendly look on your face.
to hear someone with a lot of attention so you understand them well.
to want to sleep because you worked hard or walked a lot.
a piece of cloth you use to dry your hands, face, or body.
to feel good, relaxed, and happy in a place or a chair.
the short time when you give your name and get your key at a hotel.
to sit or lie down in a room to get your energy back.
when you tell someone about a good place, like a great restaurant.
to make a bad thing good again or make it work correctly.
right now, with no waiting.
to make someone’s life very different and much better.
to begin a job at the lowest and simplest level.
to think someone is important and treat them very well.
to help a person learn how to wait calmly.
to look after someone and do good things for them.

Words and phrases

a) to care for somebody

b) to be polite

c) a check-in process

d) a recommendation

e) to listen carefully

f) to be excellent

g) immediately

h) a front desk agent

i) to start at the bottom

j) a role model

k) to respect somebody

l) to be patient

m) a warm smile

n) to be tired

o) to teach somebody patience

p) the past

q) to rest in a room

r) a towel

s) to fix a problem

t) to be comfortable

u) to change a life

v) to be kind

_______________________

Answers:

1-j, 2-p, 3-f, 4-h, 5-b, 6-l, 7-v, 8-m,
9-e, 10-n, 11-r, 12-t, 13-c, 14-q, 15-d,
16-s, 17-g, 18-u, 19-i, 20-k, 21-o, 22-a
################

The manager __________ (be) a great role model for the new hotel staff.

Nara __________ (think) about her difficult jobs in the past.

The owner __________ (start) at the bottom as a kitchen helper twenty years ago.

The front desk agent __________ (have) a warm smile for every traveler.

A technician __________ (come) immediately to look at the broken television.

She __________ (speak) softly and __________ (be) polite to the angry guest.

The receptionist __________ (listen) carefully to the family’s questions.

The team __________ (do) a fast check-in process for the large tour group.

The soft pillows __________ (make) the hotel room very comfortable.

The tourists __________ (arrive) at midnight and __________ (be) very tired.

A friendly front desk agent __________ (welcome) the guests to the resort.

The pool attendant __________ (offer) a clean towel to the swimmer.

They __________ (finish) their dinner and went to rest in a room upstairs.

The clever worker __________ (can) fix a problem with the computer system quickly.

The travelers __________ (rest) in the lobby and __________ (try) to be patient.

Nara __________ (try) her best every day because she wanted to be excellent.

The bellboy __________ (help) the old lady because he wanted to be kind.

The concierge __________ (give) us a wonderful recommendation for a local cafe.

The busy weekend __________ (show) the staff that difficult days teach somebody patience.

He __________ (respect) the teacher who changed a life with her kind words.

The parents __________ (teach) their children to respect somebody who helps them.

The hotel doctors __________ (care) for somebody who fell down the stairs.

————————————

Answers:

The manager was a great role model for the new hotel staff.

Nara thought about her difficult jobs in the past.

The owner started at the bottom as a kitchen helper twenty years ago.

The front desk agent had a warm smile for every traveler.

A technician came immediately to look at the broken television.

She spoke softly and was polite to the angry guest.

The receptionist listened carefully to the family’s questions.

The team did a fast check-in process for the large tour group.

The soft pillows made the hotel room very comfortable.

The tourists arrived at midnight and were very tired.

A friendly front desk agent welcomed the guests to the resort.

The pool attendant offered a clean towel to the swimmer.

They finished their dinner and went to rest in a room upstairs.

The clever worker could fix a problem with the computer system quickly.

The travelers rested in the lobby and tried to be patient.

Nara tried her best every day because she wanted to be excellent.

The bellboy helped the old lady because he wanted to be kind.

The concierge gave us a wonderful recommendation for a local cafe.

The busy weekend showed the staff that difficult days teach somebody patience.

He respected the teacher who changed a life with her kind words.

The parents taught their children to respect somebody who helps them.

The hotel doctors cared for somebody who fell down the stairs.

##################

Short answers:

Example Sentence	Yes	No
I learned letters.	Yes, I did.	No, I didn’t.
You read signs.	Yes, you did.	No, you didn’t.
He spoke English.	Yes, he did.	No, he didn’t.
She watched TV.	Yes, she did.	No, she didn’t.
It helped me.	Yes, it did.	No, it didn’t.
We used an app.	Yes, we did.	No, we didn’t.
You read words.	Yes, you did.	No, you didn’t.
They made mistakes.	Yes, they did.	No, they didn’t.

Questions (Past Simple)

Question	Yes	No
Did I learn letters?	Yes, I did.	No, I didn’t.
Did you read signs?	Yes, you did.	No, you didn’t.
Did he speak English?	Yes, he did.	No, he didn’t.
Did she watch TV?	Yes, she did.	No, she didn’t.
Did it help me?	Yes, it did.	No, it didn’t.
Did we use an app?	Yes, we did.	No, we didn’t.
Did you read words?	Yes, you did.	No, you didn’t.
Did they make mistakes?	Yes, they did.	No, they didn’t.

Was / Were

Question	Yes	No
Was I happy?	Yes, I was.	No, I wasn’t.
Were you happy?	Yes, you were.	No, you weren’t.
Was he happy?	Yes, he was.	No, he wasn’t.
Was she happy?	Yes, she was.	No, she wasn’t.
Was it good?	Yes, it was.	No, it wasn’t.
Were we happy?	Yes, we were.	No, we weren’t.
Were you happy?	Yes, you were.	No, you weren’t.
Were they happy?	Yes, they were.	No, they weren’t.

#################

Give short answers:

Statements

The experienced manager was a great role model for the new workers.

YOU WRITE:
Yes,_______________________
The young hotel owner started her career at the highest level.
No, _______________________
The busy weekend taught the staff to get angry quickly.
No, _______________________
The travelers were tired after their long ten-hour flight.
Yes, _______________________
The check-in process took many hours to finish.
No, _______________________
Nara had a warm smile on her face when she greeted the family.
Yes, _______________________
The experienced manager was a bad role model for the new workers.
No, _______________________
Nara listened carefully to the guest because the lobby was noisy.
Yes, _______________________
The family rested in a room for an hour before dinner.
Yes, _______________________
Nara worked as a hotel doctor in the past.
No, _______________________
The concierge gave a wonderful recommendation for a seafood restaurant.
Yes, _______________________
The travelers were energetic and full of life after their long flight.
No, _______________________
The check-in process took only two minutes.
Yes, _______________________
The pool attendant offered dirty clothes to the swimmers.
No, _______________________
The hotel owner started at the bottom as a young bellboy.
Yes, _______________________
Nara wanted to be excellent at her job every day.
Yes, _______________________

————————————-

Answers:

The experienced manager was a great role model for the new workers. Yes, she was.
The young hotel owner started her career at the highest level. No, she didn’t.
The busy weekend taught the staff to get angry quickly. No, it didn’t.
The travelers were tired after their long ten-hour flight. Yes, they were.
The check-in process took many hours to finish. No, it didn’t.
Nara had a warm smile on her face when she greeted the family. Yes, she did.
The experienced manager was a bad role model for the new workers. No, she wasn’t.
Nara listened carefully to the guest because the lobby was noisy. Yes, she did.
The family rested in a room for an hour before dinner. Yes, they did.
Nara worked as a hotel doctor in the past. No, she didn’t.
The concierge gave a wonderful recommendation for a seafood restaurant. Yes, she did.
The travelers were energetic and full of life after their long flight. No, they weren’t.
The check-in process took only two minutes. Yes, it did.
The pool attendant offered dirty clothes to the swimmers. No, he didn’t.
The hotel owner started at the bottom as a young bellboy. Yes, he did.
Nara wanted to be excellent at her job every day. Yes, she did.

##################

Past simple – basics

Personal Pronoun	Verb (Past)	Object
I	ate	apples
You	ate	apples
He	ate	apples
She	ate	apples
It	ate	apples
We	ate	apples
You (plural)	ate	apples
They	ate	apples
I	played	football
You	played	football
He	played	football
She	played	football
It	played	football
We	played	football
You (plural)	played	football
They	played	football

Personal Pronoun	Verb (Past Negative)	Object
I	did not eat	apples
You	did not eat	apples
He	did not eat	apples
She	did not eat	apples
It	did not eat	apples
We	did not eat	apples
You (plural)	did not eat	apples
They	did not eat	apples
I	did not play	football
You	did not play	football
He	did not play	football
She	did not play	football
It	did not play	football
We	did not play	football
You (plural)	did not play	football
They	did not play	football

Did + Pronoun	Verb	Object
Did I	eat	apples?
Did you	eat	apples?
Did he	eat	apples?
Did she	eat	apples?
Did it	eat	apples?
Did we	eat	apples?
Did you	eat	apples?
Did they	eat	apples?
Did I	play	football?
Did you	play	football?
Did he	play	football?
Did she	play	football?
Did it	play	football?
Did we	play	football?
Did you	play	football?
Did they	play	football?

Didn’t + Pronoun	Verb	Object
Didn’t I	eat	apples?
Didn’t you	eat	apples?
Didn’t he	eat	apples?
Didn’t she	eat	apples?
Didn’t it	eat	apples?
Didn’t we	eat	apples?
Didn’t you	eat	apples?
Didn’t they	eat	apples?
Didn’t I	play	football?
Didn’t you	play	football?
Didn’t he	play	football?
Didn’t she	play	football?
Didn’t it	play	football?
Didn’t we	play	football?
Didn’t you	play	football?
Didn’t they	play	football?

Forms of ‚to be‘

Personal Pronoun	Positive	Negative	Question
I	I was happy.	I was not happy.	Was I happy?
You (singular)	You were excited.	You were not excited.	Were you excited?
He	He was at home.	He was not at home.	Was he at home?
She	She was tired.	She was not tired.	Was she tired?
It	It was cold.	It was not cold.	Was it cold?
We	We were at the party.	We were not at the party.	Were we at the party?
You (plural)	You were friends.	You were not friends.	Were you friends?
They	They were in the garden.	They were not in the garden.	Were they in the garden?

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Answer as shown in sentence 1:

The manager was a great role model.

negation: The manager was not a great role model?
question: Was the manager a great role model.?
negative question: Wasn’t the manager a great role model?
The travelers were very tired.
The owner started at the bottom.
The check-in process took two minutes.
Nara had a warm smile.
The concierge gave a recommendation.
The group went to rest upstairs.
The weekend taught the staff patience.
The attendant offered a clean towel.
The tourists finished their dinner.

____________________

Correct answers:

The travelers were very tired.

Negation: The travelers were not very tired.
Question: Were the travelers very tired?
Negative question: Weren’t the travelers very tired?

The owner started at the bottom.

Negation: The owner did not start at the bottom.
Question: Did the owner start at the bottom?
Negative question: Didn’t the owner start at the bottom?

The check-in process took two minutes.

Negation: The check-in process did not take two minutes.
Question: Did the check-in process take two minutes?
Negative question: Didn’t the check-in process take two minutes?

Nara had a warm smile.

Negation: Nara did not have a warm smile.
Question: Did Nara have a warm smile?
Negative question: Didn’t Nara have a warm smile?

The concierge gave a recommendation.

Negation: The concierge did not give a recommendation.
Question: Did the concierge give a recommendation?
Negative question: Didn’t the concierge give a recommendation?

The group went to rest upstairs.

Negation: The group did not go to rest upstairs.
Question: Did the group go to rest upstairs?
Negative question: Didn’t the group go to rest upstairs?

The weekend taught the staff patience.

Negation: The weekend did not teach the staff patience.
Question: Did the weekend teach the staff patience?
Negative question: Didn’t the weekend teach the staff patience?

The attendant offered a clean towel.

Negation: The attendant did not offer a clean towel.
Question: Did the attendant offer a clean towel?
Negative question: Didn’t the attendant offer a clean towel?

The tourists finished their dinner.

Negation: The tourists did not finish their dinner.
Question: Did the tourists finish their dinner?
Negative question: Didn’t the tourists finish their dinner?

##################

Form questions, answer as shown:

The GM started at the bottom.

a) The GM: __________
b) started at the bottom: __________
c) at the bottom: __________

YOU WRITE:
a) Who started at the bottom?
b) What did the GM do?
c) Where did the GM start?
The travelers were very tired.

a) The travelers: __________
b) very: __________
The manager was a great role model.

a) The manager: __________
b) great : __________
The check-in process took two minutes.

a) The check-in process:
b) two minutes: __________
c)two: __________
Nara had a warm smile.

a) Nara:
b) a warm smile:
Staff gave a recommendation.

a) Staff : __________
b) gave a recommendation: __________
c) a recommendation: __________
The group went to rest upstairs.

a) The group: __________
b) went to rest upstairs: __________
c) upstairs: __________
d) to rest : __________
The weekend taught the staff patience.

a) The weekend: __________
b) taught the staff patience : __________
c) the staff : __________
d) patience: __________
The attendant offered a clean towel.

a) The attendant: __________
b) offered a clean towel: __________
c) a clean towel
The tourists finished their dinner at 8pm.

a) The tourists: __________
b) finished their dinner at 8pm: __________
c) their dinner: __________
d) at 8pm: __________

———————————————-

Correct version:

1. The GM started at the bottom.

a) The GM: Who started at the bottom?

b) started at the bottom: What did the GM do?

c) at the bottom: Where did the GM start?

2. The travelers were very tired.

a) The travelers: Who was tired?

b) very: How tired were the travelers?

3. The manager was a great role model.

a) The manager: Who was a great role model?

b) great : What kind of role model was the manager?

4. The check-in process took two minutes.

a) The check-in process: What took two minutes?

b) two minutes: How long did the check-in process take?

c) two: How many minutes did the check-in process take?

5. Nara had a warm smile.

a) Nara: Who had a warm smile?

b) a warm smile: What did Nara have?

6. Staff gave a recommendation.

a) Staff : Who gave a recommendation?

b) gave a recommendation: What did the staff do?

c) a recommendation: What did the staff give?

7. The group went to rest upstairs.

a) The group: Who went to rest upstairs?

b) went to rest upstairs: What did the group do?

c) upstairs: Where did the group go to rest?

d) to rest : Why did the group go upstairs?

8. The weekend taught the staff patience.

a) The weekend: What taught the staff patience?

b) taught the staff patience : What did the weekend do?

c) the staff : Whom did the weekend teach patience?

d) patience: What did the weekend teach the staff?

9. The attendant offered a clean towel.

a) The attendant: Who offered a clean towel?

b) offered a clean towel: What did the attendant do?

c) a clean towel: What did the attendant offer?

10. The tourists finished their dinner at 8pm.

a) The tourists: Who finished their dinner at 8pm?

b) finished their dinner at 8pm: What did the tourists do?

c) their dinner: What did the tourists finish at 8pm?

d) at 8pm: When did the tourists finish their dinner?

##################

Match question and answer

Questions

Who was the big group upstairs?
Did the weekend teach you anything?
How long did the check-in process take?
When did the tourists finish their dinner?
Where did the young hotel owner start her career?
Why went the tour group to the second floor?
What did the concierge give to the guests?
Who offered a clean towel to the swimmer?
Why had you a warm smile on your face?
Who were very tired after the long flight?
Was the manager a good role model for the staff?
What did the attendant do near the pool area?

Answers (Randomized)

A) The guests needed only two minutes at the front desk.
B) The visitors ate the meal before eight o’clock in the evening.
C) The girl worked hard to serve the guests in the afternoon.
D) The busy days gave the hotel workers a lot of patience.
E) She provided a helpful recommendation for a nice restaurant.
F) A large team of travelers stayed in those rooms.
G) I felt very happy to welcome the new travelers.
H) The tired people wanted some quiet sleep after a long flight.
I) The international guests felt exhausted from the trip.
J) She began working at the lowest position years ago.
K) The pool attendant brought a fresh cloth to the person.
L) Yes, she showed excellent behavior to all the young workers.

________________________

Answers:
1-F, 2-D, 3-A, 4-B, 5-J, 6-H,
7-E, 8-K, 9-G, 10-I, 11-L, 12-C

________________________

Correct version:

1. Q: Who was the big group upstairs?

A: A large team of travelers stayed in those rooms.

2. Q: Did the weekend teach you anything?

A: The busy days gave the hotel workers a lot of patience.

3. Q: How long did the check-in process take?

A: The guests needed only two minutes at the front desk.

4. Q: When did the tourists finish their dinner?

A: The visitors ate the meal before eight o’clock in the evening.

5. Q: Where did the young hotel owner start her career?

A: She began working at the lowest position years ago.

6. Q: Why went the tour group to the second floor?

A: The tired people wanted some quiet sleep after a long flight.

7. Q: What did the concierge give to the guests?

A: She provided a helpful recommendation for a nice restaurant.

8. Q: Who offered a clean towel to the swimmer?

A: The pool attendant brought a fresh cloth to the person.

9. Q: Why had you a warm smile on your face?

A: I felt very happy to welcome the new travelers.

10. Q: Who were very tired after the long flight?

A: The international guests felt exhausted from the trip.

11. Q: Was the manager a good role model for the staff?

A: Yes, she showed excellent behavior to all the young workers.

12. Q: What did the attendant do near the pool area?

A: The girl worked hard to serve the guests in the afternoon.

##################

Fill in, words below:

tired- polite – change – bottom – finished –
smile – role model – luxury –
towels – recommendations –
remembers

Nara is now a General Manager in a_______ hotel in Cambodia. Today, she leads a big team, but she always_______ her past. Many years ago, she started at the _______ as a front desk worker.

Nara was perfect for this job. She was always _______, patient, and came to work with a warm _______. She spoke English well and listened to guests carefully.

When _______ travelers arrived after long flights, Nara welcomed them quickly. She gave them cold water and fresh _______. She _______ the check-in fast so they could rest. She also gave excellent ______ for local restaurants.

Today, Nara is a wonderful _______. She teaches her young staff with patience and shows everyone that hard work can_______ your life.

————————————-

Correct version:

Nara is now a General Manager in a luxury hotel in Cambodia. Today, she leads a big team, but she always remembers her past. Many years ago, she started at the bottom as a front desk worker

Nara was perfect for this job. She was always polite, patient, and came to work with a warm smile. She spoke English well and listened to guests carefully.

When tired travelers arrived after long flights, Nara welcomed them quickly. She gave them cold water and fresh towels. She finished the check-in fast so they could rest. She also gave excellent recommendations for local restaurants.

Today, Nara is a wonderful role model. She teaches her young staff with patience and shows everyone that hard work can change your life.

##################

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🥳🪷🥰From front desk worker to hotel boss (A2+, text, exercises, soundfiles, past simple)🥰🪷🥳

Words

Definitions

______________________

Match definition and word/phrase:

Definitions

Words and phrases

_______________________

Questions (Past Simple)

Was / Were

Statements

Forms of ‚to be‘

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