-some thoughts
1. Speaking and Listening
- Talk clearly and politely
- Listen carefully to guests and co-workers
- Use body language (smile, eye contact)
- Speak a little of other languages, if possible
2. Working with People
- Be kind and friendly
- Work in a team
- Help solve problems with guests
- Give good service
3. Solving Problems
- Stay calm when there is a problem
- Find good answers quickly
- Make good decisions
- Be creative
4. Time and Planning
- Be on time
- Plan your day
- Do more than one thing at the same time
5. Understanding Feelings
- Know your feelings (happy, angry, nervous)
- Stay calm in difficult times
- Be patient
- Stay professional
6. Being Flexible
- Work in different places (hotel, restaurant, tour)
- Work with different people
- Change your plan if needed
7. Being Responsible
- Be honest
- Come to work on time
- Keep secrets (for example, guest information)
- Be careful with money
8. Being a Leader
- Help your team
- Take action
- Give ideas
- Support others
9. Using Technology
- Use computers or phones for work
- Use booking systems
- Know about social media
10. Knowing the World
- Respect other cultures and people
- Understand different ways of life
- Be friendly to all guests
These life skills help students do well in hospitality jobs, and also help them in real life. They help students become strong, kind, and confident people.
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