–some ideas
Students in hospitality and tourism need some important skills. These skills help you at work and in life.
1. Speaking and Listening
- Say “hello” and smile
- Speak clearly and slowly
- Listen to guests
- Use body language (smile, look, hand signs)
2. Working with People
- Be nice and friendly
- Work in a group
- Help other people
- Be kind to guests
3. Solving Problems
- Stay calm
- Try to find a good answer
- Ask for help if you need it
4. Time and Work
- Come on time
- Make a simple plan
- Do one or two things at the same time
5. Feelings
- Be happy and kind
- Do not get angry
- Be patient
- Be polite
6. Changing Plans
- Work in different places
- Work with new people
- Be ready for change
7. Being Good at Work
- Tell the truth
- Be on time every day
- Keep secrets (for example: guest names)
- Take care of money
8. Helping Others
- Show others what to do
- Say, “Let me help you”
- Give ideas
9. Using Phones and Computers
- Use a phone or computer for work
- Use a booking system
- Know Facebook or Instagram
10. Different People
- Be nice to people from other countries
- Learn about other cultures
- Be friendly to everyone
These skills help you in your job and in life. You can be a good worker and a kind person.