– some thoughts
Students who study hospitality and tourism need many life skills. These skills help them at work and in their daily life. Life skills are not only for school—they are for real life too.
One important skill is speaking and listening. Students must talk to guests clearly and politely. Smiling and using body language is also helpful. Another skill is working with people. Students should be kind, friendly, and work well in a team.
Sometimes problems happen. Students must learn how to solve problems. They should stay calm and try to find good answers. Time skills are also important. Students must come to work on time and make simple plans.
Students also need to understand feelings. They must be patient, kind, and polite, even when things are difficult. Flexibility is another skill. Students must work in different places and with new people.
Being a good worker means being honest and careful. Students should also know how to use phones and computers for work. Finally, they should be friendly to people from all cultures.
In conclusion, life skills help students become good workers and good people. These skills are important for every job in hospitality and tourism.
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Vocabulary:
Hospitality: Helping guests or visitors in hotels, restaurants, or tours.
Life skills: Important skills you use every day to live and work well.
Daily life: The things you do every day, like eating, talking, and working.
To talk clearly: To speak so people can hear and understand you.
Polite: Being nice and using good manners when you talk to people.
To smile: To make your face happy by lifting your lips.
Body language: Using your face, hands, or body to show feelings without words.
To be kind: To help people and treat them nicely.
Friendly: Acting in a nice and welcoming way to others.
To solve problems: To find a good answer when something is wrong.
To stay calm: To be quiet and not angry or worried.
Time skills: Knowing how to use your time well.
To be on time: To come when you should, not late.
To be patient: To wait without getting angry.
To be polite: To use nice words and manners.
Flexibility: Being able to change your plans or work in different places.
To be honest: To tell the truth.
Careful: To do things safely and not make mistakes.
Finally: The last thing you say or do.
In conclusion: When you finish and say the most important things again.
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Multiple choice, only one answer is correct:
1. What is hospitality?
a) Helping guests in hotels and restaurants
b) Cooking food
c) Driving a car
2. What are life skills?
a) Playing games
b) Skills to live and work well every day
c) Learning math
3. What is daily life?
a) Things you do every day
b) Going on vacation
c) Sleeping all day
4. What does “to talk clearly” mean?
a) Speak very fast
b) Speak so people understand you
c) Speak quietly
5. What does polite mean?
a) Use nice words and manners
b) Be loud
c) Ignore people
6. What does it mean “to smile”?
a) Cry with tears
b) Frown
c) Make your face happy by lifting your lips
7. What is body language?
a) Talking with your mouth
b) Writing letters
c) Using your face or hands to show feelings without words
8. What does “to be kind” mean?
a) Be mean to others
b) Help people and be nice
c) Ignore people
9. What does friendly mean?
a) Be angry
b) Act nice and welcoming to others
c) Stay quiet
10. What does “to solve problems” mean?
a) Make problems worse
b) Ignore problems
c) Find a good answer when something is wrong
11. What does “to stay calm” mean?
a) Be quiet and not angry or worried
b) Yell loudly
c) Run away
12. What are time skills?
a) Forget time
b) Know how to use your time well
c) Sleep a lot
13. What does “to be on time” mean?
a) Come late
b) Wait too long
c) Come when you should, not late
14. What does “to be patient” mean?
a) Get angry quickly
b) Wait without getting angry
c) Run very fast
15. What does “to be polite” mean?
a) Shout at people
b) Ignore people
c) Use nice words and manners
16. What does flexibility mean?
a) Be able to change your plans or work in different places
b) Never change
c) Be angry when things change
17. What does “to be honest” mean?
a) Tell lies
b) Hide the truth
c) Tell the truth
18. What does careful mean?
a) Do things safely and not make mistakes
b) Be careless
c) Do things fast and careless
19. What does “finally” mean?
a) The first thing you say
b) The last thing you say or do
c) Something you forget
20. What does “in conclusion” mean?
a) When you finish and say important things again
b) When you start talking
c) When you stop listening
Answers:
1 a 2 b 3 a 4 b 5 a 6 c 7 c 8 b 9 b 10 c 11 a 12 b 13 c 14 b 15 c
16 a 17 c 18 a 19 b 20 a
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Match the words with the correct definitions
Words:
- To smile
- Polite
- Hospitality
- Flexibility
- To talk clearly
- Careful
- Life skills
- To be patient
- To be honest
- Friendly
- Body language
- To solve problems
- Daily life
- To stay calm
- Time skills
- To be kind
- To be on time
- Professionalism
- Finally
- In conclusion
Definitions:
a) The things you do every day
b) A friendly and welcoming way to help guests
c) To wait without getting angry
d) Being nice and using good manners
e) Skills to live and work well every day
f) Doing things safely and not making mistakes
g) To come when you should, not late
h) The last thing you say or do
i) To find a good answer when something is wrong
j) Smile by lifting your lips and looking happy
k) The ability to change your plans or work in different places
l) To talk in a friendly and kind way to others
m) When you finish and say important things again
n) To be truthful and not lie
o) Using your face or hands to show feelings without words
p) Say things so people understand easily
q) Be quiet and not angry or worried
r) Know how to use your time well
s) Help people and be nice
t) Showing respect and behaving well at work
_________________-
Answers:
1 j 2 d 3 b 4 k 5 p 6 f 7 e 8 c 9 n 10 l 11 o 12 i 13 a
14 q 15 r 16 s 17 g 18 t 19 h 20 m
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Gap fill exercise , only 1 answer correct
Fill in the blanks with the correct word from the choices.
- When you _____, you lift your lips to show happiness.
a) run
b) smile
c) sleep - It is important to be _____ when you listen to others and use kind words.
a) polite
b) angry
c) loud - _____ means helping guests with kindness in hotels or restaurants.
a) Cooking
b) Driving
c) Hospitality - If you can change plans or work in many places, you have _____.
a) honesty
b) flexibility
c) patience - To speak so people understand is called _____.
a) shouting loudly
b) talking clearly
c) whispering - When you are careful, you do things ____ and safely.
a) fast
b) carefully
c) careless - _____ are the skills you need to live and work well every day.
a) Life skills
b) Sports
c) Games - You must be _____ and wait without getting angry.
a) late
b) patient
c) angry - Being _____ means telling the truth and not lying.
a) shy
b) honest
c) rude - _____ is using your face or hands to show feelings without words.
a) Writing
b) Speaking
c) Body language - To _____ problems means to find good answers when something is wrong.
a) solve
b) ignore
c) create - Your _____ is what you do every day, like going to school or work.
a) weekend
b) holiday
c) daily life - If you _____, you stay quiet and do not get angry or worried.
a) run
b) stay calm
c) shout - _____ means coming when you should, not late.
a) Being on time
b) Being slow
c) Being early - _____ is when you finish and say important things again at the end.
a) Beginning
b) Middle
c) Finally
____________________________
Answers
1 b 2 a 3 c 4 b 5 b 6 b 7 a 8 b 9 b 10 c 11 a 12 c 13 b 14 a 15 c
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True or false?
- Being polite means using kind words and good manners.
- To smile means to show sadness on your face.
- Hospitality is helping guests in hotels and restaurants.
- Flexibility means you cannot change your plans.
- Body language is how you use your face and hands to show feelings.
- Being patient means waiting without getting angry.
- To solve problems means to find good answers.
- Talking clearly helps people understand you.
- Time skills mean being late all the time.
- To stay calm means to get angry quickly.
- Being honest means telling the truth.
- Daily life means what you do every day.
- To be on time means to come late.
- Finally means at the end of something.
- To be kind and friendly means to be rude to others.
_________________
True: 1, 3, 5, 6, 7, 8, 11, 12, 14
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A student’s interview with a teacher on life skills: – complete, fill in, words below
Student: What are life skills?
Teacher: Life skills are skills you need for work and __________ life.
Student: Why do we need life skills?
Teacher: We need life skills to do our jobs well and live __________.
Student: Where do we use hospitality?
Teacher: We use hospitality in hotels, restaurants, and __________.
Student: Who works in hospitality?
Teacher: People who help __________ work in hospitality.
Student: How do you show kindness?
Teacher: You show kindness by being friendly and __________.
Student: When do you use body language?
Teacher: You use body language to show __________ without words.
Student: What does it mean to be patient?
Teacher: Being patient means waiting __________getting angry.
Student: How can you __________ problems?
Teacher: You listen and think to find good answers.
Student: Why is it important to talk clearly?
Teacher: Talking clearly helps people __________you.
Student: What is honesty?
Teacher: Honesty means telling the __________.
Student: When do we use time skills?
Teacher: We use time skills when we are busy and need to be __________.
Student: What does finally mean?
Teacher: Finally means at the __________ of something.
__________________
Fill in above:
guests – truth – feelings – end – daily – understand – happily – on time – tours – solve – polite – without
_________________
Correct version:
Student: What are life skills?
Teacher: Life skills are skills you need for work and daily life.
Student: Why do we need life skills?
Teacher: We need life skills to do our jobs well and live happily.
Student: Where do we use hospitality?
Teacher: We use hospitality in hotels, restaurants, and tours.
Student: Who works in hospitality?
Teacher: People who help guests work in hospitality.
Student: How do you show kindness?
Teacher: You show kindness by being friendly and polite.
Student: When do you use body language?
Teacher: You use body language to show feelings without words.
Student: What does it mean to be patient?
Teacher: Being patient means waiting without getting angry.
Student: How can you solve problems?
Teacher: You listen and think to find good answers.
Student: Why is it important to talk clearly?
Teacher: Talking clearly helps people understand you.
Student: What is honesty?
Teacher: Honesty means telling the truth.
Student: When do we use time skills?
Teacher: We use time skills when we are busy and need to be on time.
Student: What does finally mean?
Teacher: Finally means at the end of something.
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I use life skills every day in tourism. I talk clearly to guests so they understand me. I am polite and smile to make them happy. I listen carefully when guests have questions. If there is a problem, I stay calm and try to solve it. I am patient when guests need time. I am honest and friendly with everyone. I work with my team and help each other. I am on time for my work. I use body language to show I care. These life skills help me do a good job in tourism and make guests feel welcome.
Rewrite the story in third person singular, present simple, make changes necessary:
He uses life skills every day……
__________________________
Correct version:
He uses life skills every day in tourism. He talks clearly to guests so they understand him. He is polite and smiles to make them happy. He listens carefully when guests have questions. If there is a problem, he stays calm and tries to solve it. He is patient when guests need time. He is honest and friendly with everyone. He works with his team and helps each other. He is on time for his work. He uses body language to show he cares. These life skills help him do a good job in tourism and make guests feel welcome.