• Kunthea talks about her work, her guests, and the busy and happy moments in the restaurant.

Listen to the story

My name is Kunthea. I am a young woman from Cambodia. I work as a waitress in the restaurant of a five-star hotel. I like my job, but some days are very busy.

My work day starts at 7 a.m. I put on my uniform and go to the restaurant. First, I check the tables. I clean them and put glasses and plates on the tables. Everything must look nice for the guests.

In the morning many guests come for breakfast. Some guests are very friendly. They smile and say “Good morning.” They say “thank you” when I bring their coffee or food. I like these moments because they make me happy.

When the restaurant is busy, I walk a lot. I carry plates and bring food and drinks to the tables. Sometimes many guests need help at the same time. One guest wants more coffee. Another guest asks for the bill. I must work fast.

Sometimes a guest is not happy. Maybe the food is cold or the order is wrong. I listen and say sorry. Then I talk to the kitchen and try to help the guest.

In the afternoon the restaurant is quiet. I clean the tables and talk with my colleagues.

At the end of the day I feel tired, but I feel proud because I work hard every day.

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A. Listen to the story again and answer:

1. A man who brings food and drinks in a restaurant is a __________.
2. A woman who brings food and drinks in a restaurant is a __________.
3. A flat dish for food is a __________.
4. To make something not dirty is to __________.
5. To show happiness with your face is to __________.
6. A paper that shows how much money you must pay is a __________.
7. A person who works with you is a __________.
8. To hold something and take it somewhere is to __________.
9. To have little energy and want to rest is to __________.
10. Very much or many times is __________.

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B. Listen to the story again and answer:
true or false:

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1. A busy moment is a time when many things happen and there is a lot of work.
2. To put on a uniform means to wear your normal clothes at home.
3. To check the tables means to look at the tables to see if everything is ready.
4. To look nice means to look bad and dirty.
5. To be friendly means to be kind and nice to people.
6. To make somebody happy means to do something that makes a person feel bad.
7. Sometimes means not always, but at some times.
8. At the same time means together, in one moment.
9. A wrong order is food or drinks that are exactly what the guest asked for.
10. A kitchen is the place where people cook food in a restaurant or house.
11. To be quiet means to have little or no noise.
12. To feel proud means to feel happy because you did something well.

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C. Listen to the story again and answer:

Questions:

1. What is Kunthea’s job?
2. Where is the restaurant?
3. What time does her work day start?
4. What does she put on first in the morning?
5. What does she check when she arrives?
6. What does she put on the tables?
7. How are some guests in the morning?
8. What do guests say when she brings coffee or food?
9. What does Kunthea carry when the restaurant is busy?
10. What does a guest sometimes ask for?
11. Where does Kunthea go if the order is wrong?
12. How does she feel at the end of the day?

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ANSWERS

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A. Listen to the story and answer

1. waiter
2. waitress
3. plate
4. clean
5. smile
6. bill
7. colleague
8. carry
9. feel tired
10. a lot

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B. True or false

False: 2,4,6,9

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1. A busy moment is a time when many things happen and there is a lot of work.
2. To put on a uniform means to wear your normal clothes at home. True is: To put on a uniform means to wear special work clothes.
3. To check the tables means to look at the tables to see if everything is ready.
4. To look nice means to look bad and dirty. True is: To look nice means to look good and clean.
5. To be friendly means to be kind and nice to people.
6. To make somebody happy means to do something that makes a person feel bad. True is: To make somebody happy means to do something that makes a person feel good.
7. Sometimes means not always, but at some times.
8. At the same time means together, in one moment.
9. A wrong order is food or drinks that are exactly what the guest asked for. True is: A wrong order is food or drinks that are not what the guest asked for.
10. A kitchen is the place where people cook food in a restaurant or house.
11. To be quiet means to have little or no noise.
12. To feel proud means to feel happy because you did something well.

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C. Answers

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1. What is Kunthea’s job? – waitress
2. Where is the restaurant? – Cambodia
3. What time does her work day start? – 7 a.m.
4. What does she put on first in the morning? – uniform
5. What does she check when she arrives? – tables
6. What does she put on the tables? – glasses, plates
7. How are some guests in the morning? – friendly
8. What do guests say when she brings coffee or food? – thank you
9. What does Kunthea carry when the restaurant is busy? – plates
10. What does a guest sometimes ask for? – coffee, bill
11. Where does Kunthea go if the order is wrong? – kitchen
12. How does she feel at the end of the day? – tired, proud

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Vocabulary:

• a waiter: a man who brings food and drinks to people in a restaurant
• a waitress: a woman who brings food and drinks to people in a restaurant
• a busy moment: a time when many things happen and there is a lot of work
• to put on a uniform: to wear special work clothes
• to check the tables: to look at the tables to see if everything is ready
• to clean: to make something not dirty
• a plate: a flat dish for food
• to look nice: to look good and clean
• to be friendly: to be kind and nice to people
• to smile: to show happiness with your face
• to make somebody happy: to do something that makes a person feel good
• a lot: very much / many times
• to carry something: to hold something and take it somewhere
• sometimes: not always, but at some times
• at the same time: together, in one moment
• a bill: a paper that shows how much money you must pay
• a wrong order: food or drinks that are not what the guest asked for
• a kitchen: the place where people cook food in a restaurant or house
• to be quiet: to have little or no noise
• a colleague: a person who works with you
• to feel tired: to have little energy and want to rest
• to feel proud: to feel happy because you did something well