Kategorie: Shinta Mani Foundation

use a MINDMAP- and it is FREE!

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1. **Pay Attention**:

Try to be more aware of what’s happening around you. This might mean taking a few minutes each day to relax and clear your mind, or just paying more attention to how you’re feeling.

2. **Set Goals**:

Think about what you want to accomplish in the next year, like getting better at something you enjoy, or making new friends. Break those big goals into smaller steps that you can work on a little bit at a time.

3. **Take Care of Yourself**:

Make sure you’re looking after yourself properly. That means getting enough sleep, eating healthy food, and doing things that make you happy. It’s important to take care of yourself so you can feel good and do your best.

4. **Learn New Stuff**:

Challenge yourself to learn something new, whether it’s a new skill or just something interesting. It could be anything from cooking a new recipe to learning how to play an instrument. Learning new things can be fun and help you grow as a person.

These are just some ideas to help you improve yourself and make the most of the new year.

„Hello! Today, we’re going on a sightseeing trip to Tonle Sap. It’s a big lake in Cambodia, and it’s really cool!

First, we’ll see the floating villages. People live on houses that float on the water. They have schools, shops, and even a floating basketball court! It’s amazing to see how they live on the water.

Next, we’ll take a boat ride around the lake. You’ll get to see lots of different birds and animals that live there. Keep your eyes peeled for some crocodiles sunbathing on the riverbanks!

Then, we’ll visit a floating market. You can buy all sorts of things like fresh fruits, snacks, and souvenirs from the local vendors. It’s a fun experience to shop on the water!

After that, we’ll visit a floating restaurant for lunch. You’ll get to try delicious Cambodian dishes while enjoying the beautiful view of the lake.

Finally, we’ll visit a floating school. It’s incredible to see how children go to school on boats! You might even get to meet some of the students and learn about their daily life.

Overall, you’re in for a fantastic day of exploring Tonle Sap and seeing the unique way of life on the water. Get ready for an adventure!

I hope this helps! Let me know if you need more information.

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FIND THE FOLLOWING WORDS IN THE TEXT:

1. Going to visit interesting places and attractions.

2. Giving someone important information or instructions about something.

3. Something that stays on the surface of water without sinking.

4. A small community where people live, often in houses close to each other.

5. Traveling on a boat across water.

6. The sides of a river or stream.

7. A place where people buy and sell things, like food, clothes, or souvenirs.

8. People who sell goods or services.

9. Objects that you buy to remember a place you visited.

10. Tasting very good and enjoyable.

11. Something that is amazing or hard to believe.

12. People who go to school to learn.

13. An exciting or unusual experience.

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1. **Talks Nicely:** They speak in a friendly and clear way to guests and coworkers.

2. **Pays Attention:** They notice what guests need and make sure they’re happy.

3. **Is Friendly:** They greet guests with a smile and make them feel welcome.

4. **Knows the Menu:** They understand what food and drinks are available and can tell guests about them.

5. **Stays Organized:** They keep track of orders and make sure everything runs smoothly.

6. **Can Handle Changes:** They can deal with busy times or unexpected problems calmly.

7. **Solves Problems:** If something goes wrong, they fix it quickly and politely.

8. **Works Well with Others:** They cooperate with their coworkers to make sure everyone does a good job.

9. **Notices Details:** They make sure everything looks nice and clean for the guests.

10. **Stays Positive:** Even when things are tough, they keep a good attitude and act professionally.

Being a successful waitress means making guests feel happy and well taken care of while keeping everything running smoothly.

Team,

I want to take a moment to talk about something important – our motivation. I’ve heard some concerns, and I want you to know that I’m listening. Your happiness and motivation matter to me, and I’m here to support you.

Firstly, I want to say thank you. Each and every one of you plays a vital role in making our hotel a great place to stay. Your hard work and dedication don’t go unnoticed.

I understand that sometimes things can feel tough, and motivation might dip. But I want you to know that it’s okay to feel that way sometimes. We’re a team, and we’re here to lift each other up.

Let’s remember why we’re here. We’re not just providing rooms or meals; we’re creating experiences. We have the power to make someone’s day, to turn their trip into something unforgettable. That’s pretty special if you ask me.

I believe in each of you. You have unique skills and talents that make our team stronger. Let’s embrace those strengths and support each other along the way.

If you ever feel like you’re struggling or need a boost, please don’t hesitate to reach out. Whether it’s me, a colleague, or a friend, we’re all here for each other.

Together, we can overcome any challenges and achieve great things. Let’s stay positive, stay motivated, and continue to make our hotel the best it can be.

Thank you for all that you do. Let’s go out there and make today amazing!

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What do you think? Think about what you would say.

a statement.

I love working in tourism, especially at a hotel, because it’s exciting and fun. Every day, I get to meet new people from all over the world. I help them feel welcome and make sure they have a great time during their stay. It feels amazing to see them smile and enjoy their vacation.

Another thing I love is that my job is never boring. There’s always something different happening, whether it’s helping guests with their requests, organizing events, or solving problems. It keeps me on my toes and makes every day interesting.

Plus, I enjoy being part of a team. We work together to make sure everything runs smoothly and guests have a fantastic experience. It feels great to know that I’m contributing to creating happy memories for people.

Overall, working in tourism at a hotel is fantastic because I get to meet new people, have exciting days, and be part of a great team that makes guests happy. It’s the best job ever!

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Only on answer is correct:

1. Why does the person love working in tourism at a hotel?

a) Because it’s boring

b) Because he/she gets to meet new people

c) Because he/she can work alone

2. What makes every day interesting for the person?

a) Having the same routine

b) Doing nothing at work

c) Dealing with various tasks and challenges

3. What aspect of the job does the person find exciting?

a) Predictability

b) Sitting idle

c) Meeting new people and organizing events

4. How does the person feel about contributing to creating happy memories for guests?

a) Indifferent

b) Bored

c) Great

5. Why is every day different for the person?

a) Because he/she does the same thing every day

b) Because there’s always something new happening

c) Because he/she dislikes change

6. What aspect of the job does the person enjoy being a part of?

a) Working in isolation

b) Taking all the credit

c) Being part of a team

7. What does the person feel when they see guests smiling and enjoying their vacation?

a) Sadness

b) Happiness

c) Anger

8. How does the person describe their job in tourism?

a) Fantastic

b) Terrible

c) Average

9. What keeps the person on his/her toes at work?

a) Doing the same thing repeatedly

b) Dealing with new challenges

c) Sleeping at work

10. What does the person think about their job overall?

a) He/She loves it

b) He/she dislikes it

c) He/she feels neutral about it

11. What is the person’s attitude toward working with a team?

a) He/she prefers working alone

b) He/she finds it challenging

c) He/she enjoys it

A good employee in a hotel possesses several key qualities:

1. **Friendly and Welcoming:** They greet guests warmly and make them feel at home from the moment they arrive.

2. **Effective Communication:** They listen attentively to guests‘ needs and communicate clearly and politely.

3. **Reliability and Responsibility:** They show up on time for shifts, fulfill their duties diligently, and can be depended upon to handle tasks effectively.

4. **Team Player:** They work well with colleagues, offering assistance when needed and collaborating to resolve issues efficiently.

5. **Adaptability:** They can adjust to changing situations and handle unexpected challenges calmly and professionally.

6. **Commitment to Service Excellence:** They genuinely care about providing outstanding service and go above and beyond to ensure guests have a memorable stay.

By embodying these qualities, a good hotel employee contributes to a positive guest experience and helps maintain the hotel’s reputation for excellence.

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1. **Possesses**:

Means „has“. If someone possesses something, they own it or have it.

2. **Qualities**:

Traits or characteristics that someone has. It’s like saying what makes a person good or special.

3. **Effective**:

Means something works well or does what it’s supposed to do. If communication is effective, it means people understand each other easily.

4. **Responsibility**:

Being responsible means doing what you’re supposed to do and taking care of your tasks or duties.

5. **Depended**:

This means someone can trust you. If you can be depended on, it means people know they can count on you to do something.

6. **Diligently**:

Doing something diligently means doing it carefully and thoroughly, without rushing.

7. **Colleagues**:

These are the people you work with. They’re like your work friends or teammates.

8. **Efficiently**:

Doing something efficiently means doing it in a way that saves time and effort. It’s about getting things done quickly and well.

9. **Adaptability**:

This means being able to change or adjust easily when things are different or unexpected.

10. **Calmly**:

Being calm means staying relaxed and not getting upset, even when things are stressful or difficult.

11. **Professional**:

Acting professional means behaving in a way that’s polite, responsible, and appropriate for the job you’re doing.

12. **Reputation**:

This is what people think about you or your company based on what they’ve heard or experienced. If a hotel has a good reputation, it means people think it’s a great place to stay.

Best one’s first?

1. Angkor Wat:
A massive ancient temple complex with stunning towers and intricate carvings, Angkor Wat is the largest religious monument in the world. It’s a symbol of Cambodia’s rich history and culture.

2. Bayon Temple:
Known for its captivating stone faces carved into the temple’s towers, Bayon Temple is a mesmerizing sight. Visitors can explore the maze-like corridors and marvel at the craftsmanship of the Khmer Empire.

3. Ta Prohm:
Nature and history collide at Ta Prohm, where ancient ruins are engulfed by towering trees and massive roots. This temple offers a unique and enchanting experience, with its blend of architecture and jungle landscape.

4. Angkor Thom:
A fortified city with impressive gates and temples, Angkor Thom was once the capital of the Khmer Empire. Visitors can walk along the ancient walls and discover the remains of this once-thriving civilization.

5. Banteay Srei:
Known as the „Citadel of Women,“ Banteay Srei is celebrated for its intricate pink sandstone carvings. Despite its smaller size compared to other temples, its detailed craftsmanship makes it a must-see destination in Siem Reap.

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1. Massive: Very big or huge.

2. Ancient: Very old, from a long time ago.

3. Captivating: Holding one’s attention or interest.

4. Mesmerizing: Spellbinding or enchanting.

5. Corridors: Long passages in a building or structure.

6. Craftsmanship: Skill and artistry in making things by hand.

7. Enchanting: Delightful or charming, as if by magic.

8. Fortified: Strengthened or protected with defensive structures.

9. Impressive: Making a strong impact or display.

10. Citadel: A fortress or stronghold.

11. Celebrated: Well-known or widely recognized and admired.

12. Sandstone: A type of rock formed from compressed sand particles.

13. Detailed: Elaborate or thorough in design or execution.

14. Thriving: Flourishing or prospering.

15. Civilization: An advanced stage of human society marked by cultural, social, and technological development.

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TEST YOURSELF – only one answer is correct:

1. What is Angkor Wat famous for?

a) Intricate carvings

b) Towering skyscrapers

c) Underwater tunnels

2. Which temple is known for its captivating stone faces?

a) Ta Prohm

b) Bayon Temple

c) Angkor Thom

3. What engulfs the ancient ruins of Ta Prohm?

a) Sandstorms

b) Towering trees and massive roots

c) Snowstorms

4. What was Angkor Thom once the capital of?

a) Vietnam

b) The Khmer Empire

c) Thailand

5. What is Banteay Srei known as?

a) The Citadel of Women

b) The Fortress of Kings

c) The Temple of Giants

6. What material are the carvings in Banteay Srei made from?

a) Marble

b) Gold

c) Pink sandstone

7. What is described as a symbol of Cambodia’s rich history and culture?

a) Bayon Temple

b) Angkor Wat

c) Ta Prohm

8. What is Bayon Temple famous for?

a) Intricate gardens

b) Captivating stone faces

c) Golden domes

9. Which temple offers a unique blend of architecture and jungle landscape?

a) Angkor Thom

b) Banteay Srei

c) Ta Prohm

10. What is described as the largest religious monument in the world?

a) Angkor Wat

b) Bayon Temple

c) Ta Prohm

Being a housekeeper at a fancy hotel is about more than just cleaning rooms. It’s about making sure guests feel happy and comfortable during their stay. Let me tell you about a typical day in my job.

First thing in the morning, we have a meeting with the rest of the cleaning team. We talk about what rooms need cleaning and if there are any special things guests want. Then, I start by checking and getting guest rooms ready for new people.

Checking the rooms means I need to make sure everything is super clean and nice. I make the beds, vacuum or mop the floors, dust all the surfaces, and make sure there are enough towels and soaps. I really pay attention to detail to make the rooms look perfect.

During the day, I do lots of different tasks. Sometimes guests ask for extra towels or for someone to take away their breakfast trays. I also help out with cleaning other parts of the hotel like the lobby and hallways. It’s important to work together with my team to get everything done.

Making sure everything is clean and looks nice is a big part of my job. I try to do my best to make sure everything is perfect, like arranging the towels neatly in the bathroom and keeping the lobby shiny.

I also have to keep track of the cleaning supplies we use. I make sure we have enough soap and towels for the day and let my boss know if we need more.

At the end of the day, I check one last time to make sure everything is okay. If there are any problems, I tell my boss before I go home. Then, I clean up my stuff and put everything away.

Being a housekeeper is a good job. I like making the hotel nice for guests and helping them have a good time during their stay. It’s a busy job, but it feels good to know I’m making a difference.

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Here are some definitions of words in the text, find the respective word:

1 A room in a building that contains a toilet, sink, and usually a bathtub or shower, used for personal hygiene activities such as bathing and relieving oneself.

2 Items or materials that are used to carry out tasks or activities. In the context of cleaning, these may include cleaning products, tools, and equipment.

3 Something very nice or elegant, often in a luxurious or impressive way.

4 Describes a situation or period of time when there is a lot of activity or work to do, and people are occupied with various tasks or responsibilities.

5 A tool used for cleaning floors by soaking up dirt and water.

6 Pieces of absorbent fabric used for drying things, usually after washing or bathing.

7 The entrance hall or reception area of a building, such as a hotel or office, where guests or visitors first enter.

Here’s a list of qualifications you might have to have:

1. **Experience**:
Look for candidates with prior experience in housekeeping roles, preferably in upscale hotels or luxury resorts. Experience in managing high-end properties will be advantageous.

2. **Attention to Detail**:
A keen eye for detail is crucial in maintaining the cleanliness and presentation of guest rooms, public areas, and back-of-house spaces to the highest standards.

3. **Time Management Skills**:
The ability to prioritize tasks efficiently and manage time effectively is essential, especially in a fast-paced hospitality environment.

4. **Communication Skills**:
Effective communication skills are necessary for interacting with guests and other staff members professionally. Clear communication ensures that tasks are understood and executed correctly.

5. **Reliability and Dependability**:
Housekeepers should be reliable and dependable, consistently showing up for shifts on time and completing tasks as assigned.

6. **Physical Stamina**:
Housekeeping can be physically demanding, requiring candidates to be able to stand for long periods, lift heavy objects, and perform repetitive tasks with ease.

7. **Knowledge of Cleaning Products and Techniques**:
Familiarity with a variety of cleaning products and equipment, as well as proper cleaning techniques for different surfaces and materials, is important for achieving optimal cleanliness without causing damage.

8. **Attention to Guest Preferences**:
A good housekeeper pays attention to guest preferences and special requests, ensuring that their needs are met and their stay is comfortable and enjoyable.

9. **Adaptability and Flexibility**:
The ability to adapt to changing situations and flexible work schedules is valuable in the hospitality industry, where guest needs can vary unpredictably.

10. **Professionalism**: Housekeepers should maintain a professional demeanor at all times, respecting guest privacy and confidentiality while delivering exceptional service.

11. **Team Player**:
Collaboration with other members of the housekeeping team, as well as with staff in other departments, is essential for maintaining a smoothly functioning operation.

12. **Attention to Safety and Security**:
Knowledge of safety and security procedures to ensure the well-being of guests and colleagues is crucial. This includes familiarity with emergency protocols and proper handling of cleaning chemicals.

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A version in simpler English:

1. **Experience**: Look for someone who has worked cleaning rooms in nice hotels before.

2. **Pays attention to details**: They need to be good at noticing little things that need cleaning.

3. **Can manage time well**: They should know how to do their work without taking too long.

4. **Can talk to people nicely**: They should be able to talk to guests and other workers in a friendly way.

5. **Is always there and does what they say they will**: They need to be reliable and always show up to work on time.

6. **Is strong and can move around a lot**: They need to be able to stand for a long time and lift heavy things.

7. **Knows how to clean and what to use**: They should know what cleaning things to use and how to use them safely.

8. **Listens to what guests like**: They should remember what guests like and make sure their rooms are how they want them.

9. **Can change and work at different times**: Sometimes they might need to work at different times, so they need to be okay with that.

10. **Acts like a professional**: They should always be polite and act like they know what they’re doing.

11. **Works well with others**: They need to be able to work with other cleaners and people in other parts of the hotel.

12. **Knows how to keep everyone safe**: They need to know what to do if something bad happens and how to use cleaning things safely.

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FILL IN THE WORDS MISSING (end of text):

A Day in the Life of a Housekeeper at a Fancy Hotel

Being a housekeeper at a fancy hotel is about more than just _______________ rooms. It’s about making sure guests feel happy and comfortable during their stay. Let me tell you about a typical day in my job.

First thing in the morning, we have a _______________ with the rest of the cleaning team. We talk about what rooms need cleaning and if there are any special things guests want. Then, I start by checking and getting guest rooms ready for new people.

Checking the rooms means I need to make sure everything is super clean and nice. I make the beds, _____________ or mop the floors, dust all the surfaces, and make sure there are enough towels and soaps. I really pay attention to detail to make the rooms look perfect.

During the day, I do lots of different tasks. Sometimes guests ask for extra towels or for someone to take away their _______________ trays. I also help out with cleaning other parts of the hotel like the lobby and hallways. It’s important to work together with my team to get everything done.

Making sure everything is clean and looks nice is a big part of my job. I try to do my best to make sure everything is _______________, like arranging the towels neatly in the bathroom and keeping the lobby shiny.

I also have to_______________ of the cleaning supplies we use. I make sure we have enough soap and towels for the day and let my boss know if we need more.

At the end of the day, I check one last time to make sure everything is okay. If there are any problems, I tell my boss before I go home. Then, I ________________ my stuff and put everything away.

Being a ________________ is a good job. I like making the hotel nice for guests and helping them have a good time during their stay. It’s a busy job, but it feels good to know I’m making a difference.

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keep track – vacuum – cleaning – housekeeper – breakfast – clean up – meeting – perfect