- how to….
Speech Plan:
1. Greeting / Introduction
- Say hello to your audience.
- Introduce the topic clearly.
- Example points:
- “Hello everyone.”
- “Today I will talk about how to work at the front desk of a hotel.”
- “I will explain the qualities you need, the tasks you do, and the do’s and don’ts.”
2. What the job is
- Explain the role in simple terms.
- Key points:
- “A front desk worker is the first person guests see at the hotel.”
- “They greet guests when they arrive.”
- “They help guests check in and check out.”
- “They answer questions and solve problems.”
3. Qualities needed
- Traits that help someone do the job well.
- Key points:
- Friendly: “Smile and be nice to guests.”
- Polite: “Use polite words like ‘please’ and ‘thank you’.”
- Patient: “Some guests may have questions or problems. Stay calm.”
- Organized: “Keep the desk clean, write notes, and remember bookings.”
- Good communication: “Speak clearly and listen to guests.”
4. How to work / Main tasks
- Describe daily tasks simply.
- Key points:
- “Greet guests and say hello.”
- “Check guests in: give them keys, explain their room.”
- “Check guests out: take the keys and say goodbye.”
- “Answer the phone and help with questions.”
- “Give information about the hotel: breakfast, pool, or Wi-Fi.”
- “Handle requests: extra towels, room cleaning, or booking taxis.”
5. Do’s and Don’ts
- Short, simple rules to follow.
Do’s:
- Smile and be polite.
- Listen to guests.
- Be helpful and patient.
- Keep your desk clean and organized.
Don’ts:
- Don’t shout or argue with guests.
- Don’t ignore guests.
- Don’t be lazy or unhelpful.
- Don’t forget to write down important information.
6. Closing
- Short summary of the speech.
- Thank the audience.
- Key points:
- “In conclusion, working at the front desk is helping guests and being kind and organized.”
- “It is an important job because you are the first person guests meet.”
- “Thank you for listening.”
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Vocabulary:
| Word / Phrase | Simple A1 Definition |
|---|---|
| an introduction | The beginning of a speech |
| an audience | The people who listen |
| to introduce a topic | To say what you will talk about |
| to explain | To help people understand |
| a task | A job you must do |
| in simple terms | Using easy words |
| a key point | An important idea |
| to greet | To say hello |
| to solve problems | To fix a problem |
| qualities needed | Good things you need for a job |
| to be polite | To be kind and use nice words |
| to be patient | To wait and not get angry |
| to stay calm | To not be angry |
| to be organized | To keep things clean and in order |
| to remember | To keep something in your mind |
| communication | Talking and listening |
| a main task | An important job |
| to describe | To say what something is like |
| to answer a phone | To speak when the phone rings |
| to handle a request | To help when someone asks |
| a towel | A cloth to dry your body |
| to follow a rule | To do what is correct |
| to shout | To speak very loudly |
| to argue with somebody | To fight with words |
| to ignore | To not listen or not look |
| to be lazy | To not want to work |
| to be unhelpful | To not help |
| closing (speech) | The end of a speech |
| a summary | A short text of main ideas |
| in conclusion | Words to start the ending |
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The speech:
(1) Hello everyone. My name is Tak. Today I want to talk about working at the front desk of a hotel. The front desk is the first place that guests see when they come to the hotel. It is an important job because you help guests feel welcome.
A front desk worker greets guests, helps them with their rooms, and answers questions. They are the first person guests meet, so it is important to be friendly and polite. You also give information about the hotel, like breakfast times, the pool, or the Wi-Fi.
In my speech, I will explain three things: first, the qualities a front desk worker needs; second, the main tasks they do every day; and third, the do’s and don’ts to be a good worker. I hope you enjoy my speech and learn something about this job.
———–
(2) A front desk worker is the first person that guests see when they come to the hotel. This means they make the first impression, so it is very important to be friendly and polite.
When guests arrive, a front desk worker greets them with a smile and says hello. They help guests check in by giving them the room key and explaining important information about the hotel.
At the end of the stay, they help guests check out. This includes taking the keys and making sure everything is correct.
A front desk worker also answers questions from guests. Guests may ask about the hotel, the city, or services like breakfast, the pool, or Wi-Fi. The worker solves problems and helps guests so they have a good stay.
In short, the front desk worker helps guests, gives information, and makes sure guests are happy and comfortable during their stay.
———–
(3) To work at the front desk of a hotel, you need some important qualities. These qualities help you do your job well and make guests happy.
A front desk worker must be friendly. Smile and be nice to guests. Say hello and make them feel welcome. A friendly worker makes guests feel happy and comfortable.
Being polite is very important. Use polite words like ‘please’ and ‘thank you.’ Always speak nicely to guests, even if they are upset. Polite workers give a good impression of the hotel.
Patience is very important. Sometimes guests have many questions or problems. A patient worker stays calm and listens carefully. Do not shout or get angry. Answer questions slowly and clearly. Patience helps solve problems and makes guests feel comfortable.
A front desk worker must be organized. Keep the desk clean and tidy. Write notes to remember bookings and requests. Being organized helps the work run smoothly and makes it easy to help guests quickly.
Good communication is very important. Speak clearly and listen carefully to guests. Make sure you understand what the guest wants. Good communication helps guests feel understood and happy.”
———–
(4) A front desk worker starts the day by greeting guests. When guests come to the hotel, the worker smiles and says hello. This makes guests feel welcome and comfortable. A friendly greeting is very important because it is the first contact with the guest.
One important task is to check guests in. This means giving guests their room key or key card. The worker explains where the room is and gives simple information, such as the floor number or how to use the key. The worker may also explain hotel rules or times for breakfast.
Another task is to check guests out. When guests leave the hotel, the worker takes the room key and asks if everything was fine. The worker says goodbye and thanks the guests for staying at the hotel. This helps guests leave with a good feeling.
A front desk worker also answers the phone. Guests may call to ask questions or to book a room. The worker listens carefully and speaks clearly. Answering the phone politely is very important because it shows good service.
Giving information is also part of the job. Guests often ask about breakfast time, the pool, or the Wi-Fi. The worker gives clear and simple answers. This helps guests enjoy their stay and feel relaxed.
Finally, a front desk worker handles guest requests. Guests may ask for extra towels, room cleaning, or help booking a taxi. The worker listens and helps as quickly as possible. Helping with requests shows that the hotel cares about its guests.
——————–
(5) There are some important rules to follow when working at the front desk of a hotel. These rules help the worker do a good job and help guests feel happy and safe.
It is important to smile and be polite. A smile makes guests feel welcome. Using polite words like “please” and “thank you” shows respect. Polite behavior gives a good image of the hotel.
A front desk worker must listen to guests carefully. Guests may have questions, problems, or requests. Listening helps the worker understand what the guest needs. When guests feel heard, they feel more comfortable.
It is also important to be helpful and patient. Some guests may be tired or unhappy. A good worker stays calm and tries to help. Being patient makes it easier to solve problems.
Keeping the desk clean and organized is very important. A clean desk looks professional. Writing things down and keeping papers in order helps the worker remember bookings and requests.
There are also things a front desk worker must not do. Do not shout or argue with guests. This can make guests angry or uncomfortable. Always stay calm and speak politely.
A worker should never ignore guests. If a guest is waiting, the worker should say something and help as soon as possible. Ignoring guests makes them feel unimportant.
A front desk worker should not be lazy or unhelpful. Guests come to the desk because they need help. A good worker always tries to help, even with small things.
Finally, it is important not to forget to write down important information. Writing notes helps avoid mistakes. It helps the worker remember guest requests and important details.
———–
(6)
- In conclusion, working at the front desk is about helping guests every day. It means being kind, polite, patient, and organized. The job is to make guests feel welcome and comfortable.
- This is an important job because the front desk worker is the first person guests meet at the hotel. A good first impression helps guests enjoy their stay.
- Thank you for listening.
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CHEAT SHEET – FRONT DESK SPEECH
1. Greeting & Introduction
- Hello everyone
- My name …
- Topic: front desk job
- First place guests see
- Important job
- Speech plan: qualities / tasks / do’s & don’ts
2. What the Job Is
- First person guests see
- Welcome guests
- Check in
- Check out
- Answer questions
- Solve problems
- Happy guests
3. Qualities Needed
- Smile
- Friendly attitude
- Polite words
- Please / Thank you
- Calm
- Patient
- Clean desk
- Write notes
- Clear speaking
- Good listening
4. How to Work / Main Tasks
- Greet guests
- Say hello
- Give keys
- Explain room
- Take keys back
- Say goodbye
- Answer phone
- Give hotel information
- Breakfast / pool / Wi-Fi
- Guest requests
- Towels / cleaning / taxi
5. Do’s and Don’ts
Do:
- Smile
- Be polite
- Listen
- Help guests
- Stay calm
- Keep desk clean
- Write information
Don’t:
- Don’t shout
- Don’t argue
- Don’t ignore guests
- Don’t be lazy
- Don’t forget notes
6. Closing
- In conclusion
- Help guests
- Kind and organized
- Important job
- First impression
- Thank you for listening
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