📘Six qualities of a good hotel employee
- Friendly: Smiles, says hello, is kind to guests.
- Good Communication: Speaks clearly, listens carefully.
- Reliable: Comes on time, does the job well.
- Team Worker: Helps coworkers and is respectful.
- Adaptable: Stays calm and can handle changes.
- Great Service: Pays attention, helps guests, and tries to make their stay better.
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Vocabulary:
An employee: A person who works for a company or place.
To be kind: To be nice and friendly to people.
Communication: Talking and listening to others.
To speak clearly: To talk in a way people can understand.
To listen carefully: To hear and understand what someone says.
To be reliable: To do what you promise and people can trust you.
To come on time: To arrive at the right time.
To do a job well: To work correctly and with care.
A coworker: A person who works with you.
To be respectful: To be polite and treat others well.
To be adaptable: To change easily when needed.
To stay calm: To be relaxed and not get upset.
To handle changes: To deal with new or different situations.
To pay attention: To look and listen carefully.
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📘 Cheat Sheet
1. Friendly
Meaning: A friendly person is nice to guests.
What they do:
- Smile
- Say hello
- Use a warm voice
Examples:
- “Hello! Welcome to our hotel.”
- Smiles when a guest walks in.
- “Have a good day!”
- Shows the guest the way: “The lift is this way.”
- Opens the door for a guest.
2. Good Communication
Meaning: Talks clearly and listens well.
What they do:
- Speak slowly
- Use simple words
- Listen carefully
Examples:
- “Your room is number 210.”
- “Please sign here.”
- Looks at the guest when listening.
- “Can you repeat, please?”
- “How can I help you?”
3. Reliable
Meaning: Someone you can trust.
What they do:
- Come on time
- Finish tasks
- Do the job well
Examples:
- Arrives at 8:00 every day.
- Cleans the room correctly.
- Brings extra towels when asked.
- Writes down information correctly.
- “I will do it now,” and they really do it.
4. Team Worker
Meaning: Works well with other employees.
What they do:
- Help others
- Share work
- Be polite
Examples:
- Helps a coworker carry bags.
- Says: “Thank you for your help.”
- Works together to clean rooms faster.
- Covers a shift when a coworker is sick.
- Smiles and talks kindly to coworkers.
5. Adaptable
Meaning: Can change and stay calm.
What they do:
- Stay relaxed
- Try new tasks
- Solve small problems
Examples:
- Works in another area when needed: “Yes, I can help in the restaurant.”
- Stays calm when many guests arrive.
- Changes plans: “Okay, I can do this first.”
- Handles a mistake: “Sorry, I will fix it.”
- Helps guests even when busy.
6. Great Service
Meaning: Makes guests happy and comfortable.
What they do:
- Pay attention
- Be helpful
- Care about guest needs
Examples:
- Gives clean towels and a clean room.
- Says: “Is everything okay?”
- Helps the guest with bags.
- Brings extra pillows.
- Explains things: “Breakfast is from 7 to 10.”
- Smiles and checks if the guest is happy.
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Summary
A good hotel employee is friendly. They smile, say hello, and are kind to guests. They make guests feel welcome. They speak in a warm and polite way.
A good employee has good communication. They speak clearly and use simple words. They listen carefully when a guest talks. They say polite words like “please,” “thank you,” and “excuse me.” They ask, “How can I help you?”
A good employee is reliable. They come to work on time. They do their job well every day. They finish their tasks and keep their promises. Guests and coworkers can trust them.
A good employee is a team worker. They help coworkers and share work. They are polite and respectful. They work well with others and try to make the job easier for the team.
A good employee is adaptable. They stay calm when the hotel is busy. They can change plans and do new tasks. They try to solve small problems quickly.
A good employee gives great service. They pay attention to details. They help guests when they need something. They smile, answer questions, and try to make the guest’s stay better.
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👉 Indra Tells Us What He Does to Be a Good Employee
Hello, I am Indra. I try to be a good hotel employee.
I am friendly. I smile, say hello, and I am kind to guests. I try to make guests feel welcome. I speak in a warm and polite way.
I have good communication. I speak clearly and use simple words. I listen carefully when a guest talks. I say “please,” “thank you,” and “excuse me.” I also ask, “How can I help you?”
I am reliable. I come to work on time. I do my job well every day. I finish my tasks and keep my promises. Guests and coworkers can trust me.
I am a team worker. I help my coworkers and I share the work. I am polite and respectful. I work well with others and try to make the job easier for the team.
I am adaptable. I stay calm when the hotel is busy. I can change plans and do new tasks. I try to solve small problems quickly.
I give great service. I pay attention to details. I help guests when they need something. I smile, answer questions, and try to make their stay better.
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Read the story and rewrite it, starting with
>>>>>>He is Indra.
>>>>>>He tries to be a good hotel employee.
make all changes necessary.
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He is Indra. He tries to be a good hotel employee.
He is friendly. He smiles, says hello, and is kind to guests. He tries to make guests feel welcome. He speaks in a warm and polite way.
He has good communication. He speaks clearly and uses simple words. He listens carefully when a guest talks. He says “please,” “thank you,” and “excuse me.” He asks, “How can I help you?”
He is reliable. He comes to work on time. He does his job well every day. He finishes his tasks and keeps his promises. Guests and coworkers can trust him.
He is a team worker. He helps his coworkers and shares the work. He is polite and respectful. He works well with others and tries to make the job easier for the team.
He is adaptable. He stays calm when the hotel is busy. He can change plans and do new tasks. He tries to solve small problems quickly.
He gives great service. He pays attention to details. He helps guests when they need something. He smiles, answers questions, and tries to make their stay better.