Many places in Asia have too many tourists now. This problem is called overtourism. It means there are too many people visiting the same places. This makes life hard for local people and bad for nature.
Some famous places with this problem are Bali in Indonesia, Kyoto in Japan, Phuket in Thailand, Ha Long Bay and Hoi An in Vietnam, and Boracay in the Philippines. These places are very beautiful, but they are now very crowded. The streets are full, and the beaches have too many people.
In Kyoto, many people say the city is too busy. Buses and trains are full of tourists. Some tourists act badly and do not respect local culture. In Bali, there is too much traffic and a lot of trash. Many rice fields are gone because new hotels are built. This makes floods worse.
Boracay Island had to close for six months because there were too many visitors and too much damage. Maya Bay in Thailand also closes every year for a few months to help nature recover.
There are many reasons for overtourism. Plane tickets are cheap. People want to travel after the Covid-19 pandemic. There are many tourists from China and India. Governments also make strong ads to get more visitors.
Some places try to fix the problem. They stop tourists from going to some areas or make new rules. But it is difficult because tourism gives jobs and money.
Experts say tourists should travel more responsibly. They can visit small, quiet places, go in low season, and respect local people. Asia has many beautiful places. If tourists travel carefully, they can help protect nature and local life.
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Summary in A2:
Many popular travel destinations in Asia are now facing a big problem called overtourism. This happens when too many tourists visit the same places, creating problems for local people, the environment, and even for other travelers.
Experts say places like Bali, Kyoto, Phuket, Ha Long Bay, Hoi An, and Boracay are among the most affected. Streets and beaches are full, traffic is heavy, and many visitors don’t respect local customs. In Kyoto, for example, local residents complain about crowded buses, noise, and tourists taking photos in private areas. Almost 90% of locals say overtourism has made life worse.
The tourism boom started after Covid-19 travel restrictions ended. Cheap flights, social media, and big advertising campaigns made travel easier than ever. More people from large countries like China and India are also traveling around Asia. According to travel organizations, places like Vietnam have seen over 20% more visitors this year.
Overtourism is also damaging the environment. In Bali, too many hotels have replaced rice fields, causing floods and water problems. Boracay Island in the Philippines had to close for six months in 2018 to repair damage from too many tourists, and Maya Bay in Thailand now closes two months each year to protect marine life.
Governments are trying to control the situation with visitor limits, higher taxes, and temporary closures, but it’s difficult because tourism brings jobs and money.
Experts suggest that travelers can help by being more responsible. They can visit less famous places, travel in the low season, and respect local traditions. Even in busy countries, it’s still possible to find quiet, beautiful areas away from the crowds. Traveling respectfully can help protect local life and nature while still enjoying Asia’s amazing culture and beauty.
#################
Summary in B1:
Many popular travel destinations in Asia are now facing a big problem called overtourism. This happens when too many tourists visit the same places, creating problems for local people, the environment, and even for other travelers.
Experts say places like Bali, Kyoto, Phuket, Ha Long Bay, Hoi An, and Boracay are among the most affected. Streets and beaches are full, traffic is heavy, and many visitors don’t respect local customs. In Kyoto, for example, local residents complain about crowded buses, noise, and tourists taking photos in private areas. Almost 90% of locals say overtourism has made life worse.
The tourism boom started after Covid-19 travel restrictions ended. Cheap flights, social media, and big advertising campaigns made travel easier than ever. More people from large countries like China and India are also traveling around Asia. According to travel organizations, places like Vietnam have seen over 20% more visitors this year.
Overtourism is also damaging the environment. In Bali, too many hotels have replaced rice fields, causing floods and water problems. Boracay Island in the Philippines had to close for six months in 2018 to repair damage from too many tourists, and Maya Bay in Thailand now closes two months each year to protect marine life.
Governments are trying to control the situation with visitor limits, higher taxes, and temporary closures, but it’s difficult because tourism brings jobs and money.
Experts suggest that travelers can help by being more responsible. They can visit less famous places, travel in the low season, and respect local traditions. Even in busy countries, it’s still possible to find quiet, beautiful areas away from the crowds. Traveling respectfully can help protect local life and nature while still enjoying Asia’s amazing culture and beauty.
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Bonustext (A2)
The Biggest Problem in World Tourism: Too Many Tourists
Right now, the biggest problem is that too many people are visiting the same popular places. We call this „overtourism.“
What is overtourism?
It means a city or town has more visitors than it can handle.
Why is this a big problem?
For people who live there:
Their city becomes too crowded.
The cost of food and houses goes up.
Their quiet places become noisy.
For the place itself:
The streets, beaches, and nature can get dirty or damaged.
There is more pollution.
For the tourists:
They have to wait in long lines.
They can’t enjoy the places because they are too full of people.
It doesn’t feel special or real.
Why is this happening now?
It is easy to find cheap flights.
Social media shows everyone the same beautiful places, so everyone wants to go there.
This problem is connected to other problems:
It hurts the environment. Planes and cruise ships used by tourists cause air pollution.
Local people may not get the money. Often, the money tourists spend goes to big international companies, not to small local shops.
What is the solution?
We need to change how we travel.
Visit different places. Travel to smaller cities or towns that are also beautiful.
Travel at different times. Avoid visiting during the busiest season.
Be a better tourist. Be respectful, don’t litter, and spend money at local businesses.
In short, the biggest problem is that too many people go to the same places. The solution is to spread out and be more thoughtful about how we travel.
#################
BONUSTEXT (C1,C2)
The Crisis of Overtourism and its Uneven Distribution of Impacts
While other issues like climate change, economic sustainability, and post-pandemic recovery are critical, overtourism is the most visible, immediate, and socially disruptive problem. It represents a fundamental failure to manage the success of tourism itself.
Here’s a breakdown of why overtourism is the central issue and how it connects to other major problems:
1. The Core Problem: Overtourism
Overtourism occurs when the number of visitors overwhelms a destination’s capacity, leading to negative impacts on the quality of life for residents, the visitor experience, and the environment itself.
Key Manifestations:
For Residents: Skyrocketing cost of living, displacement from city centers, degradation of public spaces, cultural commodification, and a general sense of their home becoming a theme park. This leads to rising anti-tourism sentiment, as seen in protests in cities like Barcelona, Venice, and Amsterdam.
For the Environment: Strain on natural resources (especially water), pollution (air, noise, plastic), damage to fragile ecosystems (like coral reefs or hiking trails), and increased carbon footprint from transportation.
For Visitors: A diminished experience characterized by long queues, crowded sights, „instagrammable“ hotspots that lack authenticity, and rising prices.
2. Why It’s the „Biggest“ Problem Right Now
It’s a Direct Consequence of Success: The global tourism industry has rebounded strongly post-pandemic. The pent-up demand, combined with cheaper flights and the influence of social media (directing everyone to the same „must-see“ spots), has created a perfect storm.
It’s a Systemic Failure: Overtourism isn’t an accident; it’s a result of a model that prioritizes volume over value. Many destinations and businesses are still geared towards maximizing visitor numbers rather than optimizing for quality, sustainability, and equitable distribution of benefits.
It Fuels Other Major Problems:
Climate Change: The concentration of flights and cruise ships to a small number of hotspots massively contributes to tourism’s carbon footprint.
Economic Leakage: The infrastructure built for mass tourism (international hotel chains, all-inclusive resorts) often results in less money staying in the local economy.
Cultural Erosion: The pressure to cater to millions can dilute local traditions and turn them into performances for tourists.
Other Contenders for „Biggest Problem“
While overtourism is the central node, these other issues are critically important and deeply intertwined:
The Sustainability Paradox & Climate Change: Tourism contributes significantly to greenhouse gas emissions (around 8% globally, primarily from transport), yet it relies on stable climates and pristine environments to survive. Destinations are simultaneously victims of and contributors to climate change. The industry is struggling to decouple its growth from its environmental impact.
The „Leakage“ Problem and Lack of Economic Equity: In many developing destinations, a shocking percentage of tourism revenue (sometimes over 80%) „leaks“ out of the local economy back to foreign-owned airlines, hotel chains, and tour operators. This prevents tourism from fulfilling its promise as a true tool for poverty reduction and local development.
Post-Pandemic Volatility and Workforce Shortages: The industry is still recovering from the shock of COVID-19. Many skilled workers left the sector and have not returned, leading to staffing shortages that affect service quality and operational capacity. This is compounded by geopolitical instability and fluctuating travel confidence.
The Path Forward: A Shift in Model
The biggest problem, therefore, is not tourism itself, but the model of tourism we have embraced. The solution lies in a concerted move away from mass volume and towards:
Dispersal: Promoting lesser-known destinations and encouraging travel during off-peak seasons.
Decarbonization: Accelerating the shift to sustainable aviation fuels, improving land transport options, and promoting slow travel.
Community-Centric Tourism: Developing models where local communities have more control and receive a more significant share of the benefits (e.g., community-based tourism).
Management and Regulation: Implementing smart, evidence-based policies like tourist taxes, visitor caps, timed ticketing, and investing in infrastructure that benefits residents first and foremost.
In conclusion, while the challenges are immense, the current crisis of overtourism presents a necessary opportunity to rethink and reshape global tourism into a more resilient, equitable, and sustainable system for everyone involved.
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BONUSTEXT (A2)
Overtourism is a big problem in the world. It happens when too many tourists go to a place, and it causes problems for local people and the environment.
One problem is that local people might not like it. When there are too many tourists, prices for things like food and houses go up. This makes it hard for local people to afford these things. For example, in Barcelona, many local people are unhappy because tourists are paying high prices for apartments, and this makes it hard for them to find a place to live.
Another problem is that tourism can hurt the environment. Many tourists mean more trash, more pollution, and more damage to natural places. For example, in Venice, the water is dirty, and the buildings are getting damaged because of all the tourists. In Bali, the beaches are getting crowded, and the local government is trying to limit the number of tourists to protect the environment.
Some places are trying to manage tourism better. For example, in Iceland, the government is trying to spread tourists out to different areas so that popular places don’t get too crowded. In Bhutan, the government charges a special fee for tourists to make sure that tourism helps the country and doesn’t hurt it.
Tourism can be good for a place because it brings money and jobs. But if it’s not managed well, it can cause big problems. Many places are trying to find ways to make tourism work for everyone – for local people, for tourists, and for the environment.
Places like Amsterdam and Dubrovnik are also trying new ideas. In Amsterdam, they’re trying to make sure tourists behave well and respect local rules. In Dubrovnik, they limited the number of cruise ships that can come to the city each day.
Overall, overtourism is a big challenge, but many places are working to make tourism better for everyone.
Everyone has a dream or a goal in life. It can be to learn English, to get a better job, or to save money. To reach your goal, you need good planning, discipline, and you must never give up.
First, know your goal. Be clear about what you want. Say, “I want to speak English well,” or “I want to run every day.”
Second, make a plan. Write small steps. Do one small thing every day.
Third, stay focused. Sometimes you feel tired or lazy, but keep trying. Think about your dream and why it is important for you.
Fourth, check your progress. Look at what you already did and what you still need to do.
Fifth, get support. Talk to friends or family who can help you.
Finally, celebrate your success. When you reach your goal, be happy and proud of yourself.
With planning, discipline, and never giving up, you can reach your personal goal.
_____________________
Vocabulary:
to stay focused → to pay attention to one thing
a goal → something you want to do or get
revised version → a new or better version after changes
to save money → to keep money for later
to reach a goal → to finish or complete your goal
never → not ever
to give up → to stop trying
small steps → little things you do to finish a big task
sometimes → not always, at some times
to feel tired → to want to rest because of work or activity
to be lazy → not want to work or do anything
to keep trying → to continue trying, not stopping
to check progress → to look at what you have done and how much is left
to need → to want or must have something
to get support → to have help from someone
to celebrate → to be happy and show happiness for something good
success → when you finish your goal or do something well
to be proud → to feel happy about what you did
#########################
Multiple choice, one answer correct:
What does it mean to stay focused? a) To pay attention b) To look at many things c) To think about other things for a long time
What is a goal? a) Something you see on TV b) Something you want to do c) Something you want very badly all the time
What is a revised version? a) The first version b) A version you throw away c) A new version with many changes
What does it mean to save money? a) To keep money b) To spend money quickly c) To buy many things at once
What does to reach a goal mean? a) To start a new goal b) To finish your goal c) To forget your goal and everything else
What does never mean? a) Sometimes b) Every day c) Not at any time
What does to give up mean? a) To stop trying b) To continue working c) To stop and never try again
What are small steps? a) Big things you do b) Things you do without a plan c) Little things you do to finish a task
What does sometimes mean? a) Always b) Not always c) Never in your whole life
What does to feel tired mean? a) To want to rest b) To feel happy c) To feel strong all the time
What does to be lazy mean? a) To work hard b) To not want to work c) To do nothing forever
What does to keep trying mean? a) To give up b) To stop trying c) To continue trying
What does to check progress mean? a) To look at what is done b) To ignore your work c) To see nothing and do nothing
What does to need mean? a) To forget something b) To want or must have something c) To never want anything at all
What does to get support mean? a) To work alone b) To ignore others c) To have help from someone
What does to celebrate mean? a) To be happy and show happiness b) To be sad c) To work silently all the time
What is success? a) When you fail b) When you finish your goal c) When you do nothing and lose
What does to be proud mean? a) To be unhappy b) To feel happy c) To feel jealous all the time
What does it mean to stay focused? – To pay attention
What is a goal? – Something you want to do
What is a revised version? – A new version with many changes
What does it mean to save money? – To keep money
What does to reach a goal mean? – To finish your goal
What does never mean? – Not at any time
What does to give up mean? – To stop trying
What are small steps? – Little things you do to finish a task
What does sometimes mean? – Not always
What does to feel tired mean? – To want to rest
What does to be lazy mean? – To not want to work
What does to keep trying mean? – To continue trying
What does to check progress mean? – To look at what is done
What does to need mean? – To want or must have something
What does to get support mean? – To have help from someone
What does to celebrate mean? – To be happy and show happiness
What is success? – When you finish your goal
What does to be proud mean? – To feel happy
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Match the word with its definition
Words:
to stay focused
a goal
revised version
to save money
to reach a goal
never
to give up
small steps
sometimes
to feel tired
to be lazy
to keep trying
to check progress
to need
to get support
to celebrate
success
to be proud
Definitions :
a. To finish your goal b. To continue trying c. Not at any time d. To want or must have something e. Little things you do to finish a task f. Something you want to do g. To stop trying h. To pay attention i. To have help from someone j. To feel happy about what you did k. To look at what is done l. To be happy and show happiness m. A new version with many changes n. To keep money o. Not always p. To not want to work q. When you finish your goal r. To want to rest
small steps – Little things you do to finish a task
sometimes – Not always
to feel tired – To want to rest
to be lazy – To not want to work
to keep trying – To continue trying
to check progress – To look at what is done
to need – To want or must have something
to get support – To have help from someone
to celebrate – To be happy and show happiness
success – When you finish your goal
to be proud – To feel happy about what you did
#################
True or false:
You should set a clear and specific goal.
Goals should not have a deadline.
Breaking a goal into smaller steps makes it easier to achieve.
You do not need a plan to reach your goal.
Visualizing success can help you stay motivated.
It is important to expect challenges and obstacles.
You should give up if you feel tired.
Tracking your progress can help you reach your goal.
You should never adapt your plan even if something changes.
Celebrating small achievements is not useful.
Finding support from others can help you achieve your goal.
Reviewing your progress helps you improve your plan.
Reaching your goal makes you feel proud.
______________________
True: 1, 3, 5, 6, 8, 11, 12, 13
______________________
Correct version:
You should set a clear and specific goal.
Goals should not have a deadline. – True is: Goals should have a deadline.
Breaking a goal into smaller steps makes it easier to achieve.
You do not need a plan to reach your goal. – True is: You need a plan to reach your goal.
Visualizing success can help you stay motivated.
It is important to expect challenges and obstacles.
You should give up if you feel tired. – True is: You should keep trying even if you feel tired.
Tracking your progress can help you reach your goal.
You should never adapt your plan even if something changes. – True is: You should adapt your plan if something changes.
Celebrating small achievements is not useful. – True is: Celebrating small achievements is useful.
Finding support from others can help you achieve your goal.
Reviewing your progress helps you improve your plan.
Reaching your goal makes you feel proud.
###################
Retell the story in order:
Celebrate your success.
Know your goal clearly.
Get support from friends or family.
Make a plan with small steps.
Stay focused when you feel tired or lazy.
Check your progress.
Never give up.
____________________
Correct Order:
Know your goal clearly.
Make a plan with small steps.
Stay focused when you feel tired or lazy.
Check your progress.
Get support from friends or family.
Never give up.
Celebrate your success.
##############
Short answer questions :
What does everyone have in life?
Give one example of a goal.
Give another example of a goal.
What is the first step to reach a goal?
What is the second step to reach a goal?
What should you do if you feel tired or lazy?
Why is it important to check your progress?
Who can help you reach your goal?
What is the final step after reaching your goal?
How can planning, discipline, and never giving up help you?
___________________________
Answers:
Everyone has a dream or a goal.
Learn English.
Get a better job or save money.
Know your goal.
Make a plan and write small steps.
Keep trying.
To see what you have done and what you still need to do.
Friends or family.
Celebrate your success.
They help you reach your personal goal.
###################
Dialogue, fill in, words below:
family – dream – clearly – speak – proud – job – every day – at home – evening – giving up – small – progress – feel proud – friends
—————————————–
Interviewer: Hello! Can you tell me your name? Young Lady: My name is Ahou.
1. Interviewer: What is your dream? Ahou: My dream is to __________ English well.
2. Interviewer: Why do you want to speak English? Ahou: Because I want a better __________ and to travel.
3. Interviewer: Who helps you with your dream? Ahou: My friends and my __________ help me.
4. Interviewer: Where do you study English? Ahou: I study English __________ and at school.
5. Interviewer: When do you study every day? Ahou: I study every morning and sometimes in the __________.
6. Interviewer: How do you start to reach your goal? Ahou: First, I know my goal __________.
7. Interviewer: What do you do after you know your goal? Ahou: I make a plan and write __________ steps.
8. Interviewer: How often do you do a small step? Ahou: I do one small step __________.
9. Interviewer: What do you do if you feel tired or lazy? Ahou: I keep trying and think about my __________.
10. Interviewer: How do you check your __________? Ahou: I look at what I already did and what I still need to do.
11. Interviewer: Who gives you support? Ahou: My __________and my family give me support.
12. Interviewer: What do you do when you reach your goal? Ahou: I celebrate and __________ of myself.
13. Interviewer: Why is it important to never give up? Ahou: Because with planning, discipline, and never ___________, I can reach my goal.
14. Interviewer: How do you feel when you achieve your dream? Ahou: I feel happy and __________.
_________________________
Correct version:
Interviewer: Hello! Can you tell me your name? Young Lady: My name is Ahou.
1. Interviewer: What is your dream? Ahou: My dream is to speak English well.
2. Interviewer: Why do you want to speak English? Ahou: Because I want a better job and to travel.
3. Interviewer: Who helps you with your dream? Ahou: My friends and my family help me.
4. Interviewer: Where do you study English? Ahou: I study English at home and at school.
5. Interviewer: When do you study every day? Ahou: I study every morning and sometimes in the evening.
6. Interviewer: How do you start to reach your goal? Ahou: First, I know my goal clearly.
7. Interviewer: What do you do after you know your goal? Ahou: I make a plan and write small steps.
8. Interviewer: How often do you do a small step? Ahou: I do one small step every day.
9. Interviewer: What do you do if you feel tired or lazy? Ahou: I keep trying and think about my dream.
10. Interviewer: How do you check your progress? Ahou: I look at what I already did and what I still need to do.
11. Interviewer: Who gives you support? Ahou: My friends and my family give me support.
12. Interviewer: What do you do when you reach your goal? Ahou: I celebrate and feel proud of myself.
13. Interviewer: Why is it important to never give up? Ahou: Because with planning, discipline, and never giving up, I can reach my goal.
14. Interviewer: How do you feel when you achieve your dream? Ahou: I feel happy and proud.
##################
Read:
My name is Ahou. My goal is to speak English well. I stay focused by knowing my goal clearly and making a plan with small steps. I do one small thing every day. Sometimes I feel tired or lazy, but I keep trying. I think about my dream and why it is important for me. I check my progress to see what I have done and what I still need to do. My friends and my family give me support. When I reach my goal, I celebrate and feel proud of myself. With planning, discipline, and never giving up, I can reach my goal.
____________________
Rewrite story above, starting with
>>>>>>>>>>>His name is Ahou. His goal is……….
make all changes necessary!
___________________
Correct version:
Her name is Ahou. Her goal is to speak English well. She stays focused by knowing her goal clearly and making a plan with small steps. She does one small thing every day. Sometimes she feels tired or lazy, but she keeps trying. She thinks about her dream and why it is important for her. She checks her progress to see what she has done and what she still needs to do. Her friends and her family give her support. When she reaches her goal, she celebrates and feels proud of herself. With planning, discipline, and never giving up, she can reach her goal.
######################
🧭 Cheat Sheet: How to Improve Your English
1. Define Your Goal Clearly
Be Specific: Decide exactly what you want. → Example: “I want to speak English confidently with tourists” instead of “I want to be better at English.”
Measurable: Choose something you can check. → Example: “I want to learn 10 new words every day.”
Achievable: Be realistic. → Example: “I will study 20 minutes daily,” not “I will study 5 hours every day.”
Relevant: Make sure your goal fits your life. → Example: “I need English for my job.”
Time-Bound: Set a deadline. → Example: “I want to reach A2 level in six months.”
Anan lives and studies at the foundation. Every morning he wakes up early and eats breakfast with his friends. At 8 o’clock he goes to class. The teacher teaches him English words for hotel work, like “guest,” “room,” and “clean.” He learns to say hello and welcome to visitors.
After that, Anan studies how to work in a hotel. Some days he learns about the front desk. He learns to smile, speak politely, and help guests. Other days he learns about cleaning rooms. He practices making beds, washing towels, and keeping everything nice and tidy.
At lunchtime, Anan eats with the other students. In the afternoon, he has practice time. Sometimes he works in a small training hotel. He serves drinks, carries bags, or helps in the restaurant. The teachers watch and help him do it better.
Later in the day, he has lessons about life and good manners. He learns how to work in a team and how to be kind to others.
In the evening, he studies English again or plays football with friends. After dinner, he goes back to his room, reads a little, and then sleeps. He feels happy because every day he learns something new for his future.
_____________________
Vocabulary:
a foundation – a place that helps people learn or get support
to wake up – to open your eyes in the morning
breakfast – the first meal in the morning
to teach somebody English – to help a person learn English words and speaking
to welcome a visitor – to say hello and make a guest feel happy to come
to study – to learn and read about something
to smile – to show happiness on your face
to speak politely – to talk in a kind and nice way
to clean rooms – to make rooms neat and not dirty
to practice making beds – to learn how to make a bed again and again
a towel – a piece of cloth to dry your body or hands
tidy – clean and in good order
lunchtime – the time in the middle of the day to eat
practice time – time to do something again to get better
to serve a drink – to give a drink to someone
to carry bags – to take bags in your hands and move them
good manners – to behave nicely and be polite
to be kind – to be nice and helpful to people
future – the time that comes after today
########################
Multiple choice, one answer correct:
1. A foundation is a place that… a) helps people b) sells food c) makes cars
2. To wake up means… a) open your eyes b) go to bed c) eat breakfast
3.Breakfast is… a) morning food b) night food c) evening food
4. To teach somebody English means… a) play games b) help learn c) sleep
5. To welcome a visitor means… a) close the door b) say hello c) go away
6. To study means… a) sing songs b) learn more c) run
7. To smile means… a) show happy face b) cry c) shout
8. To speak politely means… a) talk loudly b) talk nicely c) talk fast
9. To clean rooms means… a) make tidy b) move furniture c) paint walls
10. To practice making beds means… a) jump on bed b) sleep in bed c) make bed correctly
11. A towel is… a) for eating b) for walking c) for drying
12.Tidy means… a) very dark b) old c) clean and neat
13.Lunchtime is… a) play time b) time to eat c) sleep time
14.Practice time is… a) watch TV b) go home c) time to practice
15. To serve a drink means… a) cook rice b) rest c) give a drink
16. To carry bags means… a) sit down b) hold bags c) draw pictures
17.Good manners means… a) shout b) eat fast c) be polite
18. To be kind means… a) be angry b) sleep late c) help people
19.Future means… a) before now b) today c) after now
To practice making beds means to make the bed correctly.
A towel is for drying.
Tidy means clean.
Lunchtime means time to eat.
Practice time means time to practice.
To serve a drink means to give a drink.
To carry bags means to hold bags.
Good manners means to be polite.
To be kind means to help people.
Future means after now.
###################
Match word with definiton:
Vocabulary
Foundation
Wake up
Breakfast
Teach somebody English
Welcome a visitor
Study
Smile
Speak politely
Clean rooms
Practice making beds
Towel
Tidy
Lunchtime
Practice time
Serve a drink
Carry bags
Good manners
Be kind
Future
Definitions:
A. Time to eat B. To hold bags C. To make a bed correctly D. To open your eyes E. To give a drink F. To talk nicely G. A place that helps people H. To help learn English I. To say hello to someone J. To clean and make tidy K. A piece of cloth for drying L. To smile or show a happy face M. To learn more N. To be polite O. To show kindness P. Morning food Q. Time to practice R. After now S. To clean rooms
To wake up means to go to sleep. True is: To wake up means to open your eyes.
A towel is for drying.
To clean rooms means to make the room not tidy. True is: To clean rooms means to make the room tidy.
Smile means to show a happy face.
To speak politely means to talk nicely.
Lunchtime means time to eat.
Practice making beds means to sleep in the bed. True is: Practice making beds means to make the bed correctly.
Be kind means to help people.
Carry bags means not hold bags. True is: Carry bags means to hold bags.
Serve a drink means to give a drink.
Tidy means very dark. True is: Tidy means clean.
Study means to learn more.
Welcome a visitor means to close the door. True is: Welcome a visitor means to say hello.
####################
Short answers
basics:
Example Sentence
Yes
No
I learn the alphabet.
Yes, I do.
No, I don’t.
You read signs.
Yes, you do.
No, you don’t.
He practices speaking.
Yes, he does.
No, he doesn’t.
She watches cartoons.
Yes, she does.
No, she doesn’t.
It helps us learn English.
Yes, it does.
No, it doesn’t.
We use apps like Duolingo.
Yes, we do.
No, we don’t.
You read labels.
Yes, you do.
No, you don’t.
They make mistakes sometimes.
Yes, they do.
No, they don’t.
Question
Yes
No
Do I learn the alphabet?
Yes, I do.
No, I don’t.
Do you read signs?
Yes, you do.
No, you don’t.
Does he practice speaking?
Yes, he does.
No, he doesn’t.
Does she watch cartoons?
Yes, she does.
No, she doesn’t.
Does it help us learn English?
Yes, it does.
No, it doesn’t.
Do we use apps like Duolingo?
Yes, we do.
No, we don’t.
Do you read labels?
Yes, you do.
No, you don’t.
Do they make mistakes sometimes?
Yes, they do.
No, they don’t.
Question
Yes
No
Am I big?
Yes, I am.
No, I am not.
Are you big?
Yes, you are.
No, you aren’t.
Is he big?
Yes, he is.
No, he isn’t.
Is she big?
Yes, she is.
No, she isn’t.
Is it big?
Yes, it is.
No, it isn’t.
Are we big?
Yes, we are.
No, we aren’t.
Are you big?
Yes, you are.
No, you aren’t.
Are they big?
Yes, they are.
No, they aren’t.
###################
Give short answers:
Breakfast is eaten in the morning.
YOU WRITE: Yes, it is.
People wake up in the night.
YOU WRITE: No, they don’t.
A towel is used for drying your body. ____________________________
Rooms are cleaned to make them tidy. ____________________________
A smile shows a happy face. ____________________________
Polite people talk loudly. ____________________________
Lunchtime is the time to eat food. ____________________________
Beds are practiced to be made correctly. ____________________________
Kind people help other people. ____________________________
Bags are carried to hold them. ____________________________
Drinks are served to give them to someone. ____________________________
Tidy means very dark. ____________________________
Students study to learn more. ____________________________
Visitors are welcomed by saying hello. ____________________________
Breakfast is eaten at night. ____________________________
People wake up and go back to sleep. ____________________________
Rooms are cleaned to make them not tidy. ____________________________
A smile means a person cries. ____________________________
Polite people talk nicely. ____________________________
Practice time is the time to practice. ____________________________
————————————–
Correct version:
Breakfast is eaten in the morning. Yes, it is.
People wake up in the night. No, they don’t.
A towel is used for drying your body. Yes, it is.
Rooms are cleaned to make them tidy. Yes, they are.
A smile shows a happy face. Yes, it does.
Polite people talk loudly. No, they don’t.
Lunchtime is the time to eat food. Yes, it is.
Beds are practiced to be made correctly. Yes, they are.
Kind people help other people. Yes, they do.
Bags are carried to hold them. Yes, they are.
Drinks are served to give them to someone. Yes, they are.
Tidy means very dark. No, it doesn’t.
Students study to learn more. Yes, they do.
Visitors are welcomed by saying hello. Yes, they are.
Breakfast is eaten at night. No, it isn’t.
People wake up and go back to sleep. No, they don’t.
Rooms are cleaned to make them not tidy. No, they aren’t.
A smile means a person cries. No, it doesn’t.
Polite people talk nicely. Yes, they do.
Practice time is the time to practice. Yes, it is.
##################
Correct the statements as shown:
Breakfast is eaten at night.
YOU WRITE: No, it isn’t. It is eaten in the morning.
People wake up and go back to sleep.
YOU WRITE: No, they don’t. They wake up and eat breakfast.
A towel is used for cooking. ____________________________
Rooms are cleaned to make them dirty. ____________________________
Smile means a person cries. ____________________________
Polite people talk loudly. ____________________________
Lunchtime is a time to sleep. ____________________________
Beds are practiced to sleep in them. ____________________________
Be kind means to be angry. ____________________________
Carry bags means to throw them away. ____________________________
Drinks are served to cook food. ____________________________
Study means to play games. ____________________________
Visitors are welcomed by closing the door. ____________________________
Tidy means very dark. ____________________________
Practice time means time to watch TV. ____________________________
Students study to sleep. ____________________________
———————————
Correct answers:
Breakfast is eaten at night. No, it isn’t. It is eaten in the morning.
People wake up and go back to sleep. No, they don’t. They wake up and eat breakfast.
A towel is used for cooking. No, it isn’t. It is used for drying.
Rooms are cleaned to make them dirty. No, they aren’t. They are cleaned to make them tidy.
Smile means a person cries. No, it doesn’t. It means to show a happy face.
Polite people talk loudly. No, they don’t. They talk nicely.
Lunchtime is a time to sleep. No, it isn’t. It is time to eat.
Beds are practiced to sleep in them. No, they aren’t. They are practiced to be made correctly.
Be kind means to be angry. No, it doesn’t. It means to help people.
Carry bags means to throw them away. No, it doesn’t. It means to hold bags.
Drinks are served to cook food. No, they aren’t. They are served to give drinks.
Study means to play games. No, it doesn’t. It means to learn more.
Visitors are welcomed by closing the door. No, they aren’t. They are welcomed by saying hello.
Tidy means very dark. No, it doesn’t. It means clean.
Practice time means time to watch TV. No, it isn’t. It is time to practice.
Students study to sleep. No, they don’t. They study to learn more.
################### Basics:
Personal Pronoun
am / is / are
I
am
8 years old
You
are
8 years old
He
is
8 years old
She
is
8 years old
It
is
8 years old
We
are
8 years old
You (plural)
are
8 years old
They
are
8 years old
Personal Pronoun
am not / is not / are not
I
am not
8 years old
You
are not
8 years old
He
is not
8 years old
She
is not
8 years old
It
is not
8 years old
We
are not
8 years old
You (plural)
are not
8 years old
They
are not
8 years old
Question:
Question Word
Personal Pronoun
Am
I
8 years old?
Are
you
8 years old?
Is
he
8 years old?
Is
she
8 years old?
Is
it
8 years old?
Are
we
8 years old?
Are
you (plural)
8 years old?
Are
they
8 years old?
Statement:
Personal Pronoun
Verb
I
like
ice cream
You
like
ice cream
He
likes
ice cream
She
likes
ice cream
It
likes
ice cream
We
like
ice cream
You (plural)
like
ice cream
They
like
ice cream
Negation:
Personal Pronoun
Verb (negative)
I
do not like
ice cream
You
do not like
ice cream
He
does not like
ice cream
She
does not like
ice cream
It
does not like
ice cream
We
do not like
ice cream
You (plural)
do not like
ice cream
They
do not like
ice cream
Question:
Do / Does
Personal Pronoun
Verb
Sugar?
Do
I
like
sugar?
Do
you
like
sugar?
Does
he
like
sugar?
Does
she
like
sugar?
Does
it
like
sugar?
Do
we
like
sugar?
Do
you (plural)
like
sugar?
Do
they
like
sugar?
#####################
Answer as shown:
Breakfast is eaten at night or in the morning?
YOU WRITE: Breakfast is eaten in the morning.
Do people wake up and go back to sleep or have breakfast?
YOU WRITE: People wake up and have breakfast.
Is a towel used for cooking or for drying? ___________________________________
Are rooms cleaned to make them dirty or tidy? ___________________________________
Does a smile mean a person cries or shows a happy face? ___________________________________
Do polite people talk loudly or talk nicely? ___________________________________
Is lunchtime a time to sleep or to eat? ___________________________________
Are beds practiced to sleep in them or to be made correctly? ___________________________________
Does being kind mean to be angry or to help people? ___________________________________
Does carry bags mean to throw them away or to hold them? ___________________________________
Are drinks served to cook food or to give drinks? ___________________________________
Does study mean to play games or to learn more? ___________________________________
Are visitors welcomed by closing the door or by saying hello? ___________________________________
Does tidy mean very dark or clean? ___________________________________
Is practice time the time to watch TV or the time to practice? ___________________________________
Do students study to sleep or to learn more? ___________________________________
———————————–
Correct answers:
Breakfast is eaten at night or in the morning? Breakfast is eaten in the morning.
Do people wake up and go back to sleep or have breakfast? People wake up and have breakfast.
Is a towel used for cooking or for drying? A towel is used for drying.
Are rooms cleaned to make them dirty or tidy? Rooms are cleaned to make them tidy.
Does a smile mean a person cries or shows a happy face? A smile shows a happy face.
Do polite people talk loudly or talk nicely? Polite people talk nicely.
Is lunchtime a time to sleep or to eat? Lunchtime is the time to eat.
Are beds practiced to sleep in them or to be made correctly? Beds are practiced to be made correctly.
Does being kind mean to be angry or to help people? Being kind means to help people.
Does carry bags mean to throw them away or to hold them? Carry bags means to hold them.
Are drinks served to cook food or to give drinks? Drinks are served to give drinks.
Does study mean to play games or to learn more? Study means to learn more.
Are visitors welcomed by closing the door or by saying hello? Visitors are welcomed by saying hello.
Does tidy mean very dark or clean? Tidy means clean.
Is practice time the time to watch TV or the time to practice? Practice time is the time to practice.
Do students study to sleep or to learn more? Students study to learn more.
##############
———————————–
Form questions to which the word/s given is/are the answer:
My brother wakes up at night. a) My brother:_______________________ b) My: ______________________ c) wakes up at night: ______________________ d) at night: ______________________
YOU WRITE: a) Who wakes up at night? b) Whose borther wakes up at night? c) What does he do? d) When does he wake up?
1. My brother sleeps at night. a) My brother: ______________________ b) My: ______________________ c) sleeps at night: ______________________ d) at night: ______________________
2. I eat breakfast in the morning. a) I: ______________________ b) eat breakfast in the morning: ______________________ c) in the morning: ______________________
3. She smiles at her friend. a) She: ______________________ b) smiles at her friend: ______________________ c) at her friend: ______________________ d) her:___________________
4. They carry bags to school. a) They: ______________________ b) carry bags to school: ______________________ c) to school: ______________________
5. He speaks politely to the teacher. a) He: ______________________ b) politely: ______________________ c) speaks politely to the teacher: ______________________ d) to the teacher: ______________________
—————————————– Correct answers:
1. My brother sleeps at night. a) My brother: Who sleeps at night? b) My: Whose brother sleeps at night? c) sleeps at night: What does my brother do at night? d) at night: When does my brother sleep?
2. I eat breakfast in the morning. a) I: Who eats breakfast in the morning? b) eat breakfast in the morning: What do I do in the morning? c) in the morning: When do I eat breakfast?
3. She smiles at her friend. a) She: Who smiles at her friend? b) smiles at her friend: What does she do? c) at her friend: Who does she smile at? d) her: Whose friend does she smile at?
4. They carry bags to school. a) They: Who carries bags to school? b) carry bags to school: What do they do? c) to school: Where do they carry the bags?
5. He speaks politely to the teacher. a) He: Who speaks politely to the teacher? b) politely: How does he speak to the teacher? c) speaks politely to the teacher: What does he do? d) to the teacher: Who does he speak politely to?
####################
Interview with Anan – Beginner A1
1. Q: What time do you wake up? A: I wake up at 6 o’clock.
2. Q: What do you eat for breakfast? A: I eat bread and fruit.
3. Q: Who do you see at the foundation? A: I see my teachers and friends.
4. Q: Where do you study? A: I study in the classroom.
5. Q: How do you go to class? A: I walk to class.
6. Q: When do you practice making beds? A: I practice in the morning.
7. Q: Why do you clean rooms? A: I clean rooms to keep them tidy.
8. Q: Do you carry bags for visitors? A: Yes, I do.
9. Q: Do you serve drinks? A: Yes, I do.
10. Q: How do you speak to teachers? A: I speak politely.
11. Q: What do you do at lunchtime? A: I eat my lunch.
12. Q: Who do you smile at? A: I smile at visitors.
13. Q: How often do you practice English? A: I practice every day.
14. Q: Are you happy at the foundation? A: Yes, I am.
##################
Interview with Anan – A1 Intermediate. Complete, words below:
bags – politely – breakfast – meeting – classmates – eat – beds – every day – classroom – foundation – fruit – morning – good manners – during
—————————–
1. Q: What time do you usually wake up at the foundation? A: I usually wake up at 6 o’clock, and then I get ready for __________.
2. Q: What do you have for breakfast? A: I have bread, __________, and sometimes eggs.
3. Q: Who do you see at the foundation in the morning? A: I see my teachers, _________, and friends from other classes.
4. Q: Where do you study English and tourism? A: I study in the __________ and sometimes in the practice rooms.
5. Q: How do you go to your classes? A: I walk to the classroom, and sometimes I help carry __________ for visitors.
6. Q: When do you practice making beds and cleaning rooms? A: I practice in the __________ after breakfast and sometimes in the afternoon.
7. Q: Why do you practice making __________ and cleaning rooms? A: I practice to learn good manners and to be ready for working in hotels.
8. Q: Do you carry bags for visitors at the foundation? A: Yes, I do. I help visitors carry their bags when they come to the __________.
9. Q: Do you serve drinks to visitors? A: Yes, I do. I serve water or juice __________ to all visitors.
10. Q: How do you speak to your teachers and visitors? A: I speak politely and try to smile. I use __________.
11. Q: What do you do at lunchtime? A: I __________ my lunch with my classmates, and sometimes we talk about our day.
12. Q: Who do you smile at __________ the day? A: I smile at visitors, my teachers, and my friends.
13. Q: How often do you practice English? A: I practice English __________ in class and sometimes after lunch.
14. Q: Are you happy to study at the foundation? A: Yes, I am happy. I like learning new things and _________ new people.
———————————– Correct version:
1. Q: What time do you usually wake up at the foundation? A: I usually wake up at 6 o’clock, and then I get ready for breakfast.
2. Q: What do you have for breakfast? A: I have bread, fruit, and sometimes eggs.
3. Q: Who do you see at the foundation in the morning? A: I see my teachers, classmates, and friends from other classes.
4. Q: Where do you study English and tourism? A: I study in the classroom and sometimes in the practice rooms.
5. Q: How do you go to your classes? A: I walk to the classroom, and sometimes I help carry bags for visitors.
6. Q: When do you practice making beds and cleaning rooms? A: I practice in the morning after breakfast and sometimes in the afternoon.
7. Q: Why do you practice making beds and cleaning rooms? A: I practice to learn good manners and to be ready for working in hotels.
8. Q: Do you carry bags for visitors at the foundation? A: Yes, I do. I help visitors carry their bags when they come to the foundation.
9. Q: Do you serve drinks to visitors? A: Yes, I do. I serve water or juice politely to all visitors.
10. Q: How do you speak to your teachers and visitors? A: I speak politely and try to smile. I use good manners.
11. Q: What do you do at lunchtime? A: I eat my lunch with my classmates, and sometimes we talk about our day.
12. Q: Who do you smile at during the day? A: I smile at visitors, my teachers, and my friends.
13. Q: How often do you practice English? A: I practice English every day in class and sometimes after lunch.
14. Q: Are you happy to study at the foundation? A: Yes, I am happy. I like learning new things and meeting new people.
✨ Booking Calls for Different Guest Types — Business, Honeymoon, and Family Guests
1. Business Guest – Mr. Anderson
Situation: A businessman calls to book a quiet room for one week. He needs a good desk, fast Wi-Fi, and airport transfer.
Front Desk Agent (FDA): Good afternoon, Royal Orchid Grand Hotel. This is Anna speaking. How can I help you?
Guest (Mr. Anderson): Hello, Anna. My name is John Anderson. I will come to your city next week for business. I would like to book a room for seven nights.
FDA: Of course, Mr. Anderson. May I know your check-in and check-out dates, please?
Guest: Yes, I will arrive on Monday, the 10th, and check out on Monday, the 17th.
FDA: Thank you, sir. We have two room types available for you:
Deluxe Room – 120 USD per night, including breakfast.
Executive Suite – 180 USD per night, including breakfast, access to our Executive Lounge, and one free piece of laundry per day.
Guest: I will take the Executive Suite. I need a quiet room and a good desk for work.
FDA: That is a great choice. The Executive Suite is on a high floor, very quiet, and has a big working desk, strong Wi-Fi, and free coffee and tea in the room.
Guest: Excellent. Do you have airport transfer? My flight arrives at 8:30 in the morning.
FDA: Yes, we do. We can send our private hotel car to pick you up at the airport. The transfer costs 25 USD one way. Would you like me to arrange it for you?
Guest: Yes, please.
FDA: Perfect. So, your booking is for one Executive Suite, from October 10th to 17th, for 7 nights, total 1,260 USD, including breakfast, lounge access, and daily laundry. I will send you a confirmation email with all the details.
Guest: That sounds very good, thank you. I will reply to confirm.
FDA: Thank you, Mr. Anderson. We look forward to welcoming you soon. Have a wonderful day!
✅ Booking confirmed later by email.
########################
2. Honeymoon Couple – Mr. and Mrs. Rivera
Situation: A couple calls to book their honeymoon stay. They want something romantic, with special services and a nice view.
FDA: Good evening, Royal Orchid Grand Hotel. This is Daniel speaking. How can I help you?
Guest (Mrs. Rivera): Hello, Daniel. My name is Maria Rivera. My husband and I are coming for our honeymoon next month. We would like to stay for one week.
FDA: Congratulations, Mrs. Rivera! That is wonderful. When will you arrive?
Guest: We will arrive on November 8th and stay until November 15th.
FDA: Perfect. We have a Honeymoon Package for couples like you. It includes:
A Honeymoon Suite with river view and balcony
Fresh flowers and a fruit basket in the room
Daily breakfast in bed
One romantic candlelight dinner by the pool
A 60-minute couple’s spa massage
The price is 220 USD per night, so for seven nights it will be 1,540 USD, including all taxes and breakfast.
Guest: That sounds lovely. Does the room have a bathtub?
FDA: Yes, it does. The suite has a large bathtub, a king-size bed, and a private balcony with a beautiful view of the river.
Guest: Wonderful! Can we check in early if our flight arrives at 9:00 AM?
FDA: Yes, we can arrange early check-in for you. It is free if the room is ready. If not, you can relax in our lounge and enjoy coffee or tea while waiting.
Guest: That’s perfect. Please send me all the information and total price by email.
FDA: Of course, Mrs. Rivera. I will send you the full Honeymoon Package details and the booking form right away. You can reply to confirm.
Guest: Thank you so much, Daniel. You are very kind.
FDA: You’re welcome, Mrs. Rivera. We look forward to making your honeymoon a wonderful and romantic experience.
✅ Booking confirmed via email later that evening.
3. Family with Two Children – Mr. Tan
Situation: A family with two children calls to book a one-week stay. They need a family-friendly room and facilities for kids.
FDA: Good morning, Royal Orchid Grand Hotel. This is Lisa speaking. How can I help you?
Guest (Mr. Tan): Hello, Lisa. My name is David Tan. My wife and I are traveling with our two children, aged 3 and 12. We would like to stay for one week next month.
FDA: That’s great, Mr. Tan. May I have your dates, please?
Guest: We will arrive on December 2nd and stay until December 9th.
FDA: Thank you. We have a Family Suite that will be perfect for you. It has:
One master bedroom with a king bed
A small room with two single beds for the children
A kitchenette with fridge and microwave
Two bathrooms
The price is 190 USD per night, including breakfast for two adults and two children.
Guest: That sounds very good. Do you have things for children to do in the hotel?
FDA: Yes, we do! We have a Kids’ Club with games and art activities, a children’s pool with a slide, and a babysitting service if you need it. Babysitting costs 10 USD per hour.
Guest: Perfect. Our small child needs a baby cot for sleeping.
FDA: No problem. We can put a baby cot in your room for free.
Guest: Thank you. Can you also arrange airport transfer?
FDA: Yes, of course. We can send a private van with two child seats. The price is 30 USD each way.
Guest: That’s great. Please send me all the details by email so I can talk with my wife.
FDA: I will do that right away, Mr. Tan. You will receive your booking offer in a few minutes, with photos of the Family Suite and all inclusions.
Guest: Thank you, Lisa. You have been very helpful.
FDA: It’s my pleasure, Mr. Tan. We are happy to welcome your family soon!
1. Guest Had a Great Stay, Gives Positive Feedback, Wants to Return Again
Receptionist: Good morning, sir. Are you checking out today? Guest: Yes, I am. I had a wonderful stay, thank you. Receptionist: That’s great to hear! May I have your room number, please? Guest: It’s room 504. Receptionist: Thank you very much. How was everything during your stay? Guest: Everything was perfect. The room was clean, and the staff were so friendly. Receptionist: We are very happy to know that. Did you enjoy the view from your room? Guest: Yes, it was amazing — I could see the river and the city lights. Receptionist: That’s lovely. Did you also use our spa or restaurant during your stay? Guest: Yes, I tried the spa. It was very relaxing. Receptionist: Wonderful. Would you like me to share your feedback with the spa manager? Guest: Yes, please. They did a great job. Receptionist: Thank you, sir. Would you like to keep the same type of room for your next visit? Guest: Yes, I would like to come back in December and stay in the same room. Receptionist: Certainly. Would you like me to make a note for our reservations team? Guest: Yes, please do that. Receptionist: Of course. Would you prefer to book now or later by email? Guest: I’ll book later by email. Receptionist: Perfect. Here is your receipt, and thank you again for staying with us. Guest: Thank you. I really enjoyed my time here. I’ll definitely come back. Receptionist: We look forward to welcoming you again, sir. Have a safe trip home!
2. Guest Liked the Stay, Small Complaint About Air Conditioning (Fixed), Will Write Review
Receptionist: Good morning, ma’am. Are you checking out today? Guest: Yes, I am. Everything was nice, thank you. Receptionist: That’s good to hear. May I have your room number, please? Guest: Room 712. Receptionist: Thank you. Did you enjoy your stay with us? Guest: Yes, I did, but on the first night the air condition didn’t work well. Receptionist: Oh, I’m very sorry about that. Was it fixed after you reported it? Guest: Yes, your engineer came very quickly and fixed it. After that it was fine. Receptionist: I’m happy to hear that our team could solve the problem quickly. Guest: Yes, they were very polite and helpful. Receptionist: Thank you for saying that. Would you like me to share your comment with our maintenance team? Guest: Yes, please. They deserve it. Receptionist: Of course. Did you have time to enjoy our pool or restaurant? Guest: Yes, I had breakfast every morning. The buffet was very good. Receptionist: Wonderful! Would you like to leave a review on our website or TripAdvisor? Guest: Yes, I plan to write one when I get home. Receptionist: That’s great. We really appreciate your feedback, ma’am. Guest: Thank you. I had a good stay and would come again next time. Receptionist: We’re happy to hear that. Here’s your bill — would you like a printed or email copy? Guest: An email copy, please. Receptionist: Certainly. May I confirm your email address? Guest: It’s ax.martin@ggail.com. Receptionist: Thank you, Ms. Martin. Your bill has been sent. We hope to see you again soon! Guest: Thank you, goodbye! Receptionist: Goodbye, and have a pleasant journey!
3. Guest Had Loud Neighbors, Staff Tried to Help, But Problem Continued
Receptionist: Good morning, sir. Are you checking out today? Guest: Yes, I am. I liked the hotel, but I had some problems during the stay. Receptionist: I’m very sorry to hear that, sir. May I know what happened? Guest: My neighbors were very loud every night. I called the front desk twice, and the staff came, but it didn’t really help. Receptionist: I’m truly sorry for that. May I ask which room you were in? Guest: Room 818. Receptionist: Thank you. I remember your call, sir. The duty manager did speak to the guests next door, but I understand it continued. Guest: Yes, it was still noisy after midnight. I couldn’t sleep well. Receptionist: I apologize for the inconvenience. We should have offered you another room. Guest: Yes, that’s what I would have preferred — a quiet room. Receptionist: I completely understand. Would you allow me to offer you something to make up for this? Guest: What do you mean? Receptionist: We would like to offer you a 20% discount on your stay, or a complimentary night on your next visit. Guest: That’s very kind of you. I’ll take the discount, please. Receptionist: Of course. I will adjust your bill right now. Would you like me to send the final bill to your email? Guest: Yes, please. Receptionist: Certainly. May I confirm your email address? Guest: It’s james.walker@hotmail.com. Receptionist: Thank you, Mr. Walker. I’ve applied the discount and sent the email. Guest: Thank you. I appreciate your help. Receptionist: We’re very sorry again for the noise, sir. We hope you’ll give us another chance next time. Guest: Yes, I think I will. I liked everything else here. Receptionist: Thank you, sir. We’ll make sure you get a quiet room next time. Have a safe trip home!
Guest: Good evening. I’m sorry to bother you, but my neighbors are very loud. Receptionist: I’m very sorry to hear that, sir. May I have your room number, please? Guest: It’s room 623. Receptionist: Thank you. Since what time have they been noisy? Guest: They started around 10 p.m., and they are still talking and laughing loudly. Receptionist: I understand. Is the noise coming from the next room or upstairs? Guest: From the next room, I think. Receptionist: I see. Did you try calling the front desk earlier? Guest: No, this is my first time reporting it. Receptionist: Thank you for letting us know. Would you like me to call their room and ask them to be quiet? Guest: Yes, please. Receptionist: Would you prefer that I also send our security to check the situation? Guest: That might be good if they don’t stop. Receptionist: Certainly. Would you like me to call you back after I talk to them? Guest: Yes, I would appreciate that. Receptionist: No problem. If the noise continues, would you like to change to another room tonight? Guest: Only if it stays very loud. Receptionist: Understood. May I call you in about ten minutes to update you? Guest: Yes, please do. Receptionist: Thank you, sir. I’ll take care of it right away and make sure you can rest peacefully.
2. Complaint About Food in the Restaurant
Guest: Hello. I’d like to talk about my dinner last night at the hotel restaurant. Receptionist: Of course, ma’am. I’m sorry to hear there was a problem. May I know what happened? Guest: The chicken I ordered was cold and not cooked well. Receptionist: I’m very sorry about that. May I ask which restaurant you dined in? Guest: The Golden Lotus Restaurant, around 8 p.m. Receptionist: Thank you. Did you tell the waiter about the problem at that time? Guest: Yes, I did, but he just said, “I’ll check,” and never came back. Receptionist: Oh, I understand. That’s not the service we want to provide. Did you finish the meal, or did you leave it? Guest: I didn’t eat much. It didn’t taste good. Receptionist: I’m very sorry again. Would you like me to inform the restaurant manager about this? Guest: Yes, please. Receptionist: Would you like him to contact you directly in your room? Guest: That would be fine. Receptionist: May I confirm your room number, please? Guest: Room 410. Receptionist: Thank you. Would you prefer a refund or perhaps a complimentary dinner tonight? Guest: A new dinner would be nice, thank you. Receptionist: Certainly. Would you like to dine at the same restaurant or try our rooftop restaurant instead? Guest: I’d like to try the rooftop one. Receptionist: Excellent choice. Would 7 p.m. be a good time for your dinner? Guest: Yes, that’s perfect. Receptionist: Wonderful, ma’am. I’ll reserve a nice table and make sure everything is perfect for you this time.
3. Complaint About Bad Service at the Pool
Guest: Hello, good afternoon. I’d like to talk about the service at the pool today. Receptionist: Of course, sir. I’m very sorry to hear that. Could you tell me what happened? Guest: I waited more than 30 minutes for someone to bring me a towel, and nobody came. Receptionist: I’m sorry for that delay. May I ask what time this happened? Guest: Around 2 p.m. today. Receptionist: Thank you. Did you speak with one of our pool attendants? Guest: Yes, I asked a young man, but he just said, “Please wait a moment,” and then disappeared. Receptionist: I see. That is not acceptable. May I ask if you also ordered any drinks or food at the pool? Guest: Yes, I ordered a juice, but it came after 40 minutes. Receptionist: I understand. That must have been frustrating. Did you notice the attendant’s name by any chance? Guest: No, I didn’t. Receptionist: That’s okay. Would you like me to inform the pool manager about this? Guest: Yes, please do. Receptionist: Would you like the manager to call you in your room to apologize personally? Guest: Yes, that would be fine. Receptionist: May I confirm your room number? Guest: Room 215. Receptionist: Thank you, sir. Would you like us to send you a complimentary fruit plate or drink to your room as an apology? Guest: That’s very kind of you, thank you. Receptionist: My pleasure. Would you prefer juice or sparkling water? Guest: Sparkling water, please. Receptionist: Certainly. I’ll arrange that right away and make sure the pool team improves their service.
Guest: Good morning. I have a small problem in my room. Receptionist: Good morning, sir. I’m sorry to hear that. May I have your room number, please? Guest: Yes, it’s room 1024. Receptionist: Thank you. What seems to be the problem? Guest: The air conditioning is not working properly. It’s very warm in the room. Receptionist: I see. Since when have you noticed this problem? Guest: It started last night. I thought it was just slow, but it never got cold. Receptionist: Did you try to change the temperature or fan speed on the remote control? Guest: Yes, I tried both, but it didn’t help. Receptionist: Is the air conditioner making any sound, or is it completely off? Guest: It makes a sound, but only warm air comes out. Receptionist: I understand. Would you like me to send our engineer to check it now? Guest: Yes, please. That would be good. Receptionist: Would you prefer him to come while you are in the room or while you are out? Guest: Maybe while I’m out. I’m going for breakfast soon. Receptionist: That’s perfect. Around what time will you return to your room? Guest: Around 10 a.m., I think. Receptionist: Thank you. I’ll ask the engineer to fix it before 10 a.m. Would you like me to inform you once it’s done? Guest: Yes, please call me when it’s ready. Receptionist: Of course, sir. In the meantime, would you like us to provide a fan or move you to another room if it’s not fixed soon? Guest: A fan will be fine for now. Receptionist: Very well. I’ll send a fan to your room immediately. Thank you for your patience, sir.
2. Request for information on visiting a famous temple
Guest: Hello, good afternoon. I’d like some information about visiting the Royal Temple. Receptionist: Good afternoon, ma’am. Of course. Do you mean the Royal Temple on the river, near the old city? Guest: Yes, that’s the one. I heard it’s very beautiful. Receptionist: It really is. Would you like to visit today or tomorrow morning? Guest: Maybe tomorrow morning. Is that a good time? Receptionist: Yes, morning is the best. It’s cooler and less crowded. Would you like to go by taxi or tuk-tuk? Guest: Which one do you recommend? Receptionist: A taxi is more comfortable, especially in the heat. The trip takes about 25 minutes. Would you like me to arrange a taxi for you? Guest: Yes, please. How much does it cost? Receptionist: Around 250 baht one way. Would you like a return trip as well? Guest: Yes, please. I’ll probably stay there about two hours. Receptionist: Perfect. Shall I book the taxi for 8:30 a.m.? Guest: That’s fine. What time does the temple open? Receptionist: It opens at 8 a.m. and closes at 5 p.m. Please note that you need to cover your shoulders and knees. Guest: Oh, thank you for telling me. Can I buy a scarf there? Receptionist: Yes, there are small shops near the entrance. Would you like me to prepare a small temple guide map for you? Guest: That would be nice. Do they have guides at the temple too? Receptionist: Yes, there are local guides at the entrance who speak English. Would you like me to reserve one for you in advance? Guest: No, I’ll decide there. Thank you very much. Receptionist: You’re very welcome, ma’am. I’ll confirm the taxi for 8:30 a.m. and have the map ready for you.
3. Guest needs information about the bill
Guest: Good evening. I’m checking out tomorrow, and I’d like to see my bill, please. Receptionist: Good evening, sir. Of course. May I have your room number, please? Guest: Room 712. Receptionist: Thank you. Would you like me to print your bill or show it on the screen? Guest: Please print it. I’d like to check everything. Receptionist: Certainly. Here you are. Would you like me to go through the charges with you? Guest: Yes, please. There are a few things I don’t understand. Receptionist: Sure. Let’s see — here’s the room charge for three nights, and this one is for minibar items. Did you take anything from the minibar yesterday? Guest: Yes, I took a bottle of water and a small chocolate. Receptionist: Great, those are included here. And this laundry charge — two shirts and one pair of trousers, correct? Guest: Yes, that’s right. What about this restaurant charge? Receptionist: That’s from the dinner you had at our rooftop restaurant on Wednesday. Would you like me to print the restaurant receipt as well? Guest: Yes, please. I’d like to check it. Receptionist: Of course. Here it is. Do you see this line for beverages — two glasses of wine? Guest: Oh yes, now I remember. Are the taxes already included in the total? Receptionist: Yes, all taxes and service charges are included. Would you like to pay today or tomorrow morning? Guest: I think tomorrow, during check-out. Receptionist: Certainly. Would you like a copy of this bill sent to your email as well? Guest: Yes, please. Receptionist: May I confirm your email address, sir? Guest: Yes, it’s john.anderson@mail.com. Receptionist: Thank you very much, sir. I’ll send it right away. Please let us know if you have any questions before check-out.
how apps, social media, and websites make travel easy
Digital Technology in Hotels and Tourism
Digital technology is important for hotels and travel. People use apps, social media, and websites. These tools make work and travel easier.
Apps help tourists find hotels, restaurants, and tours. People can see pictures, prices, and reviews. They can book rooms or tours with an app. Apps help staff too. Workers can check bookings, see free rooms, and send messages to guests.
Social media is very useful. Hotels and travel companies use Facebook, Instagram, and TikTok. They show photos and videos. Tourists see the posts and want to visit. Social media helps staff answer questions and help guests quickly.
Online booking websites, like Booking.com, let tourists book hotels, flights, and tours. Staff need to know how to use computers, apps, and websites.
Digital technology makes tourism easier. Young people who want to work in hotels or travel should learn apps, social media, and booking websites. These skills help them get good jobs.
_____________________________
Vocabulary:
digital technology: machines, computers, or apps that use the internet or electronics.
travel: to go to another city, country, or place.
a tool: something you use to do a job or work.
to make something easier: to help do something faster or with less effort.
a tour: a trip to see places, often with a guide.
a price: how much money you pay for something.
a review: an opinion or comment about a hotel, restaurant, or tour.
to book a room: to arrange and pay for a hotel room before you arrive.
staff: people who work in a hotel, restaurant, or company.
to check bookings: to look at the list of reservations or rooms that are already booked.
to send a message: to write or send information to someone, for example by phone or computer.
to be useful: to help do a job or make something easier.
a company: a business that sells goods or services.
to visit: to go to a place for a short time.
to answer a question: to give information when someone asks something.
quickly: to do something fast.
online booking: booking a hotel, tour, or flight using the internet.
staff need to know: workers must understand or learn something.
a skill: the ability to do something well.
to get somebody a good job: to help someone have work that is nice and pays well.
#################
Multiple choice test, one answer correct:
what is digital technology? a) machines, computers, apps b) a place to eat food c) a kind of car
what does travel mean? a) to stay at home b) to go to another city c) to read a book
what is a tool? a) something you use for work b) a kind of food c) a hotel
what does it mean to make something easier? a) to play games with friends b) to help do a job fast c) to clean the floor
what is a tour? a) a kind of smartphone b) a piece of furniture c) a trip to see places
what is a price? a) a type of hotel b) how much money you pay c) a type of food
what is a review? a) a type of bag b) a type of car c) an opinion about a hotel
what does it mean to book a room? a) to cook food in a hotel b) to walk in the city c) to arrange and pay for a room
who are staff? a) tourists who visit a hotel b) people who work in a hotel c) people who sleep in a hotel
what does it mean to check bookings? a) to look at the list of bookings b) to eat breakfast c) to sleep in a hotel
what does it mean to send a message? a) to write or send information b) to sleep in a hotel c) to buy food
what does it mean to be useful? a) to help do a job b) to sing a song c) to watch TV
what is a company? a) a kind of restaurant b) a type of hotel room c) a business that sells goods
what does it mean to visit? a) to go to a place for a short time b) to stay home all day c) to cook food
what does it mean to answer a question? a) to give information when someone asks b) to sleep in a hotel c) to write a song
what does quickly mean? a) to do nothing b) to do something slowly c) to do something fast
what is online booking? a) cleaning a hotel room b) booking a hotel, tour, or flight c) cooking food in a restaurant
what does staff need to know? a) workers must sleep in hotels b) workers must understand or learn c) workers must eat food
what is a skill? a) the ability to sleep well b) the ability to do something well c) the ability to read a book ————–end of audio————–
what does it mean to get somebody a good job? a) to help someone cook food b) to help someone walk in c) to help someone have work that is nice
_______________________ Answers: 1 A, 2 B, 3 A, 4 B, 5 C, 6 B, 7 C, 8 C, 9 B, 10 A, 11 A, 12 A, 13 C, 14 A, 15 A, 16 C, 17 B, 18 B, 19 B, 20 C
_______________________
Correct version:
what is digital technology? – machines, computers, apps
what does travel mean? – to go to another city
what is a tool? – something you use for work
what does it mean to make something easier? – to help do a job fast
what is a tour? – a trip to see places
what is a price? – how much money you pay
what is a review? – an opinion about a hotel
what does it mean to book a room? – to arrange and pay for a room
who are staff? – people who work in a hotel
what does it mean to check bookings? – to look at the list of bookings
what does it mean to send a message? – to write or send information
what does it mean to be useful? – to help do a job
what is a company? – a business that sells goods
what does it mean to visit? – to go to a place for a short time
what does it mean to answer a question? – to give information when someone asks
what does quickly mean? – to do something fast
what is online booking? – booking a hotel, tour, or flight
what does staff need to know? – workers must understand or learn
what is a skill? – the ability to do something well
what does it mean to get somebody a good job? – to help someone have work that is nice
#################
Gap-fill exercise:
Many tourists use ______ to find hotels and tours. a) apps b) chairs c) food
When people go to another city or country, it is called ______. a) cooking b) travel c) sleeping
A hammer or a computer is an example of ______. a) something you use for work b) a car c) a bag
Apps help workers ______ their jobs easier. a) to play games b) to make c) to sleep
A ______ is a trip to see interesting places. a) a kind of smartphone b) a piece of furniture c) tour
You look at the ______ to see how much you pay. a) bag b) price c) hotel
A ______ is what people write about hotels or tours. a) box b) car c) review
To ______ a room means you arrange and pay for it. a) cook b) clean c) book
The people who work in hotels or restaurants are called ______. a) tourists b) staff c) visitors
Workers must ______ to see which rooms are free. a) sleep b) check bookings c) cook food
To ______ a friend means you send information to them. a) cook b) send a message c) sleep
Something that helps you do a job is ______. a) boring b) useful c) heavy
A ______ sells goods or services. a) bag b) chair c) company
To ______ a place means to go there for a short time. a) stay b) visit c) cook
When someone asks something, you ______. a) answer a question b) sleep c) run
To do something fast is to do it ______. a) slowly b) carefully c) quickly
Booking a hotel or flight on the internet is called ______. a) cooking b) online booking c) cleaning
Workers must understand tools and apps. Staff ______ this. a) sleep b) play c) need to know
The ability to do something well is a ______. a) bag b) skill c) chair
To help someone get work that is nice and pays well is to ______. a) cook food b) sleep c) get somebody a good job
When people go to another city or country, it is called travel.
A hammer or a computer is an example of something you use for work.
Apps help workers to make their jobs easier.
A tour is a trip to see interesting places.
You look at the price to see how much you pay.
A review is what people write about hotels or tours.
To book a room means you arrange and pay for it.
The people who work in hotels or restaurants are called staff.
Workers must check bookings to see which rooms are free.
To send a message to a friend means you send information to them.
Something that helps you do a job is useful.
A company sells goods or services.
To visit a place means to go there for a short time.
When someone asks something, you answer a question.
To do something fast is to do it quickly.
Booking a hotel or flight on the internet is called online booking.
Workers must understand tools and apps. Staff need to know this.
The ability to do something well is a skill.
To help someone get work that is nice and pays well is to get somebody a good job.
##’##############
Match the word to its definition:
Words:
digital technology
travel
a tool
to make something easier
a tour
a price
a review
to book a room
staff
to check bookings
to send a message
to be useful
a company
to visit
to answer a question
quickly
online booking
staff need to know
a skill
to get somebody a good job
Definitions:
a. to help someone have work that is nice and pays well b. people who work in a hotel, restaurant, or office c. to do something fast d. a trip to see places, often with a guide e. machines, computers, or apps that use the internet f. how much money you pay for something g. to give information when someone asks something h. to help do something faster or with less work i. the ability to do something well j. booking a hotel or flight using the internet k. to look at the list of reservations l. something that helps do work m. to go to another city or country n. an opinion about a hotel or restaurant o. to go to a place for a short time p. to help do a job or make something easier q. workers must understand or learn something r. to write or send information to someone s. a business that sells goods or services t. to arrange and pay for a hotel room before you arrive
_______________________ Answers: 1 e, 2 m, 3 l, 4 h, 5 d, 6 f, 7 n, 8 t, 9 b, 10 k, 11 r, 12 p, 13 s, 14 o, 15 g, 16 c, 17 j, 18 q, 19 i, 20 a
_______________________ Correct version:
digital technology – machines, computers, or apps that use the internet
travel – to go to another city or country
a tool – something that helps do work
to make something easier – to help do something faster or with less work
a tour – a trip to see places, often with a guide
a price – how much money you pay for something
a review – an opinion about a hotel or restaurant
to book a room – to arrange and pay for a hotel room before you arrive
staff – people who work in a hotel, restaurant, or office
to check bookings – to look at the list of reservations
to send a message – to write or send information to someone
to be useful – to help do a job or make something easier
a company – a business that sells goods or services
to visit – to go to a place for a short time
to answer a question – to give information when someone asks something
quickly – to do something fast
online booking – booking a hotel or flight using the internet
staff need to know – workers must understand or learn something
a skill – the ability to do something well
to get somebody a good job – to help someone have work that is nice and pays well
#################
True or false statements:
Many hotels use apps to help guests book rooms.
Digital technology makes hotel work more difficult.
Staff can use computers to check bookings quickly.
Guests never use the internet to find hotels.
Social media helps hotels show pictures and news.
A review is a kind of food served in a hotel.
People can book rooms online before they travel.
Staff do not need to know about technology.
Online booking is faster and easier for guests.
A tool is something that helps people do work.
Technology is not important in tourism today.
Staff can send messages to guests using apps.
A tour is a short visit to see a place.
Digital tools are not useful in the hotel business.
_______________________
True: 1,3,5,7,9,10,12,13 ________________________
Correct version:
Many hotels use apps to help guests book rooms.
Digital technology makes hotel work more difficult. True is: Digital technology makes hotel work easier.
Staff can use computers to check bookings quickly.
Guests never use the internet to find hotels. True is: Guests often use the internet to find hotels.
Social media helps hotels show pictures and news.
A review is a kind of food served in a hotel. True is: A review is an opinion about a hotel or service.
People can book rooms online before they travel.
Staff do not need to know about technology. True is: Staff need to know about technology.
Online booking is faster and easier for guests.
A tool is something that helps people do work.
Technology is not important in tourism today. True is: Technology is very important in tourism today.
Staff can send messages to guests using apps.
A tour is a short visit to see a place.
Digital tools are not useful in the hotel business. True is: Digital tools are useful in the hotel business.
Staff use digital tools. ____________________________
The Star Hotel sends messages to guests. ____________________________
Digital skills help get jobs. ____________________________
———————————————- Correct answers:
Hotels use digital technology. Do hotels use digital technology?
A guest books rooms online. Does a guest book rooms online?
Apps help find hotels. Do apps help find hotels?
Staff check bookings fast. Do staff check bookings fast?
A hotel posts photos online. Does a hotel post photos online?
Guests write reviews online. Do guests write reviews online?
Online booking saves time. Does online booking save time?
Staff use digital tools. Do staff use digital tools?
The Star Hotel sends messages to guests. Does the Star Hotel send messages to guests?
Digital skills help get jobs. Do digital skills help get jobs?
#####################
Short answers, basics:
Example Sentence
Yes
No
I learn the alphabet.
Yes, I do.
No, I don’t.
You read signs.
Yes, you do.
No, you don’t.
He practices speaking.
Yes, he does.
No, he doesn’t.
She watches cartoons.
Yes, she does.
No, she doesn’t.
It helps us learn English.
Yes, it does.
No, it doesn’t.
We use apps like Duolingo.
Yes, we do.
No, we don’t.
You read labels.
Yes, you do.
No, you don’t.
They make mistakes sometimes.
Yes, they do.
No, they don’t.
Question
Yes
No
Do I learn the alphabet?
Yes, I do.
No, I don’t.
Do you read signs?
Yes, you do.
No, you don’t.
Does he practice speaking?
Yes, he does.
No, he doesn’t.
Does she watch cartoons?
Yes, she does.
No, she doesn’t.
Does it help us learn English?
Yes, it does.
No, it doesn’t.
Do we use apps like Duolingo?
Yes, we do.
No, we don’t.
Do you read labels?
Yes, you do.
No, you don’t.
Do they make mistakes sometimes?
Yes, they do.
No, they don’t.
Question
Yes
No
Am I big?
Yes, I am.
No, I am not.
Are you big?
Yes, you are.
No, you aren’t.
Is he big?
Yes, he is.
No, he isn’t.
Is she big?
Yes, she is.
No, she isn’t.
Is it big?
Yes, it is.
No, it isn’t.
Are we big?
Yes, we are.
No, we aren’t.
Are you big?
Yes, you are.
No, you aren’t.
Are they big?
Yes, they are.
No, they aren’t.
####################
Short answers wanted:
Do hotels use digital technology?
YOU WRITE: Yes, they do.
Are guests paying in cash at all hotels?
Do staff use digital tools in their work?
Is online booking slow for guests?
Do guests book rooms online before they travel?
Does a hotel send messages to guests?
Do apps help find hotels and tours?
Do guests write reviews online?
Do social media help hotels show photos to guests?
Is technology difficult for hotel staff?
Do guests always pay at the front desk?
Do digital skills help people get good jobs?
Are apps useless for finding hotels?
Does online booking save time for guests?
______________________ Correct version:
Do hotels use digital technology? Yes, they do.
Are guests paying in cash at all hotels? No, they aren’t.
Do staff use digital tools in their work? Yes, they do.
Is online booking slow for guests? No, it isn’t.
Do guests book rooms online before they travel? Yes, they do.
Does a hotel send messages to guests? Yes, it does.
Do apps help find hotels and tours? Yes, they do.
Do guests write reviews online? Yes, they do.
Do social media help hotels show photos to guests? Yes, they do.
Is technology difficult for hotel staff? No, it isn’t.
Do guests always pay at the front desk? No, they don’t.
Do digital skills help people get good jobs? Yes, they do.
Are apps useless for finding hotels? No, they aren’t.
Does online booking save time for guests? Yes, it does.
####################
Answer in complete sentences:
Do people write letters or use websites to book a room? YOU WRITE: People use websites to book a room.
Do guests check the price online or at the hotel? _______________________________
Do staff send messages to guests or ignore them? _______________________________
Do apps help find hotels or only restaurants? _______________________________
Do people write reviews online or in a notebook? _______________________________
Do hotels show photos on social media or hide them? _______________________________
Do guests book rooms online or always pay in cash? _______________________________
Do staff use digital tools or just paper? _______________________________
Do guests visit tours in the city or only stay in the hotel? _______________________________
Do online bookings save time or make work slower? _______________________________
Do hotels answer questions online or only in person? _______________________________
Do digital skills help staff get jobs or do nothing? _______________________________
Do apps help tourists plan trips or confuse them? _______________________________
Do social media help hotels show news or are not useful? _______________________________
—————————————
Correct version:
Do people write letters or use websites to book a room? People use websites to book a room.
Do guests check the price online or at the hotel? Guests check the price online.
Do staff send messages to guests or ignore [to not pay attention to someone or something] them? Staff send messages to guests.
Do apps help find hotels or only restaurants? Apps help find hotels.
Do people write reviews online or in a notebook? People write reviews online.
Do hotels show photos on social media or hide them? Hotels show photos on social media.
Do guests book rooms online or always pay in cash? Guests book rooms online.
Do staff use digital tools or just paper? Staff use digital tools.
Do guests visit tours in the city or only stay in the hotel? Guests visit tours in the city.
Do online bookings save time or make work slower? Online bookings save time.
Do hotels answer questions online or only in person? Hotels answer questions online.
Do digital skills help staff get jobs or do nothing? Digital skills help staff get jobs.
Do apps help tourists plan trips or confuse [to make someone not understand something or make someone unsure what to do] them? Apps help tourists plan trips.
Do social media help hotels show news or are not useful? Social media help hotels show news.
##################
Correct the statements as follows:
People write letters to book a room. YOU WRITE: No, they don’t. People use websites to book a room.
Guests always pay in cash at hotels. ________________________________
Staff ignore messages from guests. ________________________________
Apps only help find restaurants. ________________________________
People write reviews in notebooks. ________________________________
Guests do not book rooms online. ________________________________
Staff use only paper at work. ________________________________
Guests only stay in the hotel. ________________________________
Online booking takes more time. ________________________________
Hotels answer questions only in person. ________________________________
Social media ignore hotel photos. ________________________________
Social media is not useful for hotels. ________________________________
Apps make life of tourists harder. ________________________________
———————————————-
Correct answers:
People write letters to book a room. No, they don’t. People use websites to book a room.
Guests always pay in cash at hotels. No, they don’t. Guests can book online and pay digitally.
Staff ignore messages from guests. No, they don’t. Staff send messages to guests.
Apps only help find restaurants. No, they don’t. Apps help find hotels and tours.
People write reviews in notebooks. No, they don’t. People write reviews online.
Hotels hide photos online. No, they don’t. Hotels show photos online.
Guests do not book rooms online. No, they don’t. Guests book rooms online before they travel.
Staff use only paper at work. No, they don’t. Staff use digital tools at work.
Guests only stay in the hotel. No, they don’t. Guests visit tours and see places.
Online booking takes more time. No, it doesn’t. Online booking saves time.
Hotels answer questions only in person. No, they don’t. Hotels answer questions online.
Social media ignore hotel photos. No, they don’t. Social media help hotels show news and photos.
Social media is not useful for hotels. No, they aren’t. Social media help hotels show news and photos.
Apps make life of tourists harder. No, they don’t. Apps help tourists plan trips.
##################
Correct version, complete, words below:
websites – guests – easy – phones – tourists – photos – hotel staff – before – online – skills – after – online
__________________________________
Interviewer: Hello, Salas! Thank you for joining us.
Salas: Hello! Thank you for having me.
Q: Who uses digital technology in hotels? A: Staff and guests use digital technology.
Q: What is digital technology in tourism? A: It is computers, apps, and __________ booking.
Q: Where do people book rooms? A: ___________ book rooms on websites and apps.
Q: When do guests write reviews? A: Guests write reviews ___________ they visit a hotel.
Q: Why do hotels use social media? A: Hotels use social media to show __________ and news.
Q: How do staff check bookings? A: Staff check bookings on computers or __________.
Q: Who answers questions online? A: __________ answer questions online.
Q: What helps guests find hotels? A: Apps and __________ help guests find hotels.
Q: Where can tourists plan trips? A: Tourists can plan trips __________ with apps.
Q: When do staff send messages to guests? A: Staff send messages _________ or during a guest’s stay.
Q: Why are digital skills important? A: Digital __________ help staff get good jobs.
Q: How does online booking save time? A: Online booking is fast and__________ for guests.
Q: Who writes reviews online? A: Guests write reviews online after their stay.
Q: What is useful for __________ in hotels? A: Apps, social media, and websites are useful.
###################
Correct version:
Interviewer: Hello, Salas! Thank you for joining us.
Salas: Hello! Thank you for having me.
Q: Who uses digital technology in hotels? A: Staff and guests use digital technology.
Q: What is digital technology in tourism? A: It is computers, apps, and online booking.
Q: Where do people book rooms? A: Guests book rooms on websites and apps.
Q: When do guests write reviews? A: Guests write reviews after they visit a hotel.
Q: Why do hotels use social media? A: Hotels use social media to show photos and news.
Q: How do staff check bookings? A: Staff check bookings on computers or phones.
Q: Who answers questions online? A: Hotel staff answer questions online.
Q: What helps guests find hotels? A: Apps and websites help guests find hotels.
Q: Where can tourists plan trips? A: Tourists can plan trips online with apps.
Q: When do staff send messages to guests? A: Staff send messages before or during a guest’s stay.
Q: Why are digital skills important? A: Digital skills help staff get good jobs.
Q: How does online booking save time? A: Online booking is fast and easy for guests.
Q: Who writes reviews online? A: Guests write reviews online after their stay.
Q: What is useful for tourists in hotels? A: Apps, social media, and websites are useful.
######################## Fill in, words below:
social media – digital – skills – book – reviews – plan – useful – online – time
——————— Digital technology is very important in hotels and tourism. Guests use websites and apps to ___________ rooms and find hotels. Online booking saves _________ and is easy. Guests can also write __________ online and see hotel photos on __________. Staff use computers and __________ tools to check bookings and send messages to guests. Hotels answer questions ___________. Digital __________ are important for staff to get good jobs. Apps, websites, and social media help tourists _________ trips and make travel easier. Technology is __________ for hotels, staff, and guests every day.
_______________________________
Correct version:
Digital technology is very important in hotels and tourism. Guests use websites and apps to book rooms and find hotels. Online booking saves time and is easy. Guests can also write reviews online and see hotel photos on social media. Staff use computers and digital tools to check bookings and send messages to guests. Hotels answer questions online. Digital skills are important for staff to get good jobs. Apps, websites, and social media help tourists plan trips and make travel easier. Technology is useful for hotels, staff, and guests every day.
Naya works at the pool of a five-star hotel. Her job is to help the guests. She gives them clean towels and shows them the chairs. She brings drinks and sometimes small food. She makes the pool area clean and safe.
Naya smiles to the guests. She talks politely. She tries to help the guests with everything. She wants them to be happy and relaxed. Sometimes she brings cold water, juice, or fruit. Guests like this service.
The work is busy. Many people come at the same time. It is hot in the sun. Sometimes it is difficult, but Naya stays calm. Some guests forget their towels or other things. She finds the things and gives them back.
Sometimes a guest is unhappy. Naya listens and tries to help. She explains politely.
Naya likes her job because she meets many people. She meets people from different countries. She learns new things and sees happy faces. She feels proud when guests are satisfied. Her job is nice and interesting.
__________________________
Vocabulary:
a guest – a person who comes to visit or stay
a clean towel – a towel that is not dirty
a chair (at pool) – a seat near the pool
small food – little food to eat
clean – not dirty
safe – not in danger
to smile – to make your mouth happy
to talk politely – to speak in a nice way
everything – all things
to be relaxed – to feel calm and not worried
busy work – work that has a lot to do
to stay calm – to keep feeling relaxed
to forget – to not remember
to try to help – to do your best to help someone
to explain politely – to give information in a nice way
to meet people – to see or talk to new people
different countries – many countries that are not the same
a happy face – a face that looks happy
to feel proud – to feel good about what you do
to be satisfied – to feel happy with something
to be interesting – to make people want to learn or know more
##################
Multiple choice, one answer correct:
Who is a person who comes to visit or stay? a) a guest b) a chair c) a towel
What is not dirty? a) happy face b) small food c) clean
Where do you sit near the pool? a) food b) chair c) everything
What is little food to eat? a) smile b) small food c) satisfied
What means not in danger? a) to meet people b) safe c) to stay calm
To make your mouth happy? a) to smile b) busy work c) to explain politely
To speak in a nice way? a) a happy face b) to be interesting c) to talk politely
To feel calm and not worried? a) clean towel b) to forget c) to be relaxed
To do your best to help someone? a) a guest b) to try to help c) small food
A face that looks happy? a) everything b) different countries c) a happy face
To feel good about what you do? a) to be proud b) to be satisfied c) to meet people
To meet new people? a) to explain politely b) to meet people c) busy work
All things? a) to stay calm b) everything c) to be interesting
To not remember? a) to smile b) to forget c) clean
Work that has a lot to do? a) small food b) happy face c) busy work
To give information in a nice way? a) to explain politely b) to be satisfied c) to be interesting
Many countries that are not the same? a) a guest b) different countries c) clean towel
To feel happy with something? a) to stay calm b) to be satisfied c) to be proud
To make people want to learn more? a) to be interesting b) to meet people c) a chair
To feel calm and forget problems? a) to smile b) busy work c) to be relaxed
Who is a person who comes to visit or stay? – a guest
What is not dirty? – clean
Where do you sit near the pool? – chair
What is little food to eat? – small food
What means not in danger? – safe
To make your mouth happy? – to smile
To speak in a nice way? – to talk politely
To feel calm and not worried? – to be relaxed
To do your best to help someone? – to try to help
A face that looks happy? – a happy face
To feel good about what you do? – to be proud
To meet new people? – to meet people
All things? – everything
To not remember? – to forget
Work that has a lot to do? – busy work
To give information in a nice way? – to explain politely
Many countries that are not the same? – different countries
To feel happy with something? – to be satisfied
To make people want to learn more? – to be interesting
To feel calm and forget problems? – to stay calm
##################
Match the words with their meanings:
Words:
a guest
a clean towel
a chair (at pool)
small food
clean
safe
to smile
to talk politely
everything
to be relaxed
busy work
to stay calm
to forget
to try to help
to explain politely
to meet people
different countries
a happy face
to feel proud
to be satisfied
Definitions:
A. A towel that is not dirty B. To do your best to help someone C. All things D. A face that looks happy E. To speak in a nice way F. To feel happy with something G. Little food to eat H. A person who comes to visit or stay I. To keep feeling calm J. Not in danger K. To feel calm and not worried L. To make your mouth happy M. A seat near the pool N. To meet new people O. Work that has a lot to do P. Many countries that are not the same Q. To give information in a nice way R. To feel good about what you do S. To not remember T. Not dirty
to explain politely – To give information in a nice way
to meet people – To meet new people
different countries – Many countries that are not the same
a happy face – A face that looks happy
to feel proud – To feel good about what you do
to be satisfied – To feel happy with something
#################
Fill in, words below:
meets – drinks – back – politely – help – chairs – safe – towels – busy – clean – smiles – works
————————————-
Naya __________ at the pool of a five-star hotel.
Her job is to __________ the guests.
She gives them ________ towels.
She shows them the __________.
She brings __________ and small food.
She makes the pool area clean and __________.
Naya __________ to the guests.
She talks __________ and helps them.
The work is __________.
Some guests forget their __________ or things.
Naya finds the things and gives them _________.
She likes her job because she __________ many people.
————————————
Correct version:
Naya works at the pool of a five-star hotel.
Her job is to help the guests.
She gives them clean towels.
She shows them the chairs.
She brings drinks and small food.
She makes the pool area clean and safe.
Naya smiles to the guests.
She talks politely and helps them.
The work is busy.
Some guests forget their towels or things.
Naya finds the things and gives them back.
She likes her job because she meets many people.
################
True or false:
Naya works at the pool of a five-star hotel.
The work is easy and slow.
Some guests forget their towels.
Naya never smiles to the guests.
She talks politely and helps the guests.
She feels sad when guests are happy.
Naya brings only hot drinks.
She makes the pool area clean and safe.
She likes her job because she meets many people.
Naya works in a restaurant, not at the pool.
She finds lost things and gives them back.
Naya does not help the guests.
____________________________
True: 1,3,5,8,9,11
____________________________
Correct answers:
Naya works at the pool of a five-star hotel.
The work is easy and slow. True is: The work is busy.
Some guests forget their towels.
Naya never smiles to the guests. True is: Naya smiles to the guests.
She talks politely and helps the guests.
She feels sad when guests are happy. True is: She feels proud when guests are happy.
Naya brings only hot drinks. True is: Naya brings cold water, juice, or fruit.
She makes the pool area clean and safe.
She likes her job because she meets many people.
Naya works in a restaurant, not at the pool. True is: Naya works at the pool, not in a restaurant.
She finds lost things and gives them back.
Naya does not help the guests. True is: Naya helps the guests.
##################
Short answers, basics:
Example Sentence
Yes
No
I learn the alphabet.
Yes, I do.
No, I don’t.
You read signs.
Yes, you do.
No, you don’t.
He practices speaking.
Yes, he does.
No, he doesn’t.
She watches cartoons.
Yes, she does.
No, she doesn’t.
It helps us learn English.
Yes, it does.
No, it doesn’t.
We use apps like Duolingo.
Yes, we do.
No, we don’t.
You read labels.
Yes, you do.
No, you don’t.
They make mistakes sometimes.
Yes, they do.
No, they don’t.
Question
Yes
No
Do I learn the alphabet?
Yes, I do.
No, I don’t.
Do you read signs?
Yes, you do.
No, you don’t.
Does he practice speaking?
Yes, he does.
No, he doesn’t.
Does she watch cartoons?
Yes, she does.
No, she doesn’t.
Does it help us learn English?
Yes, it does.
No, it doesn’t.
Do we use apps like Duolingo?
Yes, we do.
No, we don’t.
Do you read labels?
Yes, you do.
No, you don’t.
Do they make mistakes sometimes?
Yes, they do.
No, they don’t.
Question
Yes
No
Am I big?
Yes, I am.
No, I am not.
Are you big?
Yes, you are.
No, you aren’t.
Is he big?
Yes, he is.
No, he isn’t.
Is she big?
Yes, she is.
No, she isn’t.
Is it big?
Yes, it is.
No, it isn’t.
Are we big?
Yes, we are.
No, we aren’t.
Are you big?
Yes, you are.
No, you aren’t.
Are they big?
Yes, they are.
No, they aren’t.
#####################
Short answers:
Naya works at the pool of a five-star hotel.
YOU WRITE: Yes, she does.
The work is easy and slow.
Some guests forget their towels.
Naya always smiles to the guests.
She talks politely and helps the guests.
She feels sad when guests are happy.
Naya brings only hot drinks.
She makes the pool area clean and safe.
She likes her job because she meets many people.
Naya works in a restaurant, not at the pool.
She finds lost things and gives them back.
Naya does not help the guests.
_________________________
Corrrect answers:
Naya works at the pool of a five-star hotel. – Yes, she does.
The work is easy and slow. – No, it isn’t.
Some guests forget their towels. – Yes, they do.
Naya smiles to the guests. – Yes, she does.
She talks politely and helps the guests. – Yes, she does.
She feels sad when guests are happy. – No, she doesn’t.
Naya brings only hot drinks. – No, she doesn’t.
She makes the pool area clean and safe. – Yes, she does.
She likes her job because she meets many people. – Yes, she does.
Naya works in a restaurant, not at the pool. – No, she doesn’t.
She finds lost things and gives them back. – Yes, she does.
Naya does not help the guests. – No, she doesn’t.
#################
True or false, correct answers:
Naya works at the restaurant of a five-star hotel.
YOU WRITE: No, she doesn’t. She works at the pool.
The work is easy and slow.
Some guests forget their newspapers.
Naya always smiles to her general manager.
She talks loud.
She feels sad when guests are happy.
Naya brings only hot drinks.
She makes the pool area unsafe.
She likes her job because she meets all her friends.
Naya works in the spa, not at the pool.
She finds lost things and gives them to poor people.
________________________
Correct answers:
No, she doesn’t. She works at the pool of a five-star hotel.
No, it isn’t. The work is busy.
No, they don’t. Some guests forget their towels.
No, she doesn’t. Naya smiles to the guests.
No, she doesn’t. She talks politely and helps the guests.
No, she doesn’t. She feels proud when guests are happy.
No, she doesn’t. Naya brings cold water, juice, or fruit.
No, she doesn’t. She makes the pool area clean and safe.
No, she doesn’t. She likes her job because she meets many people.
No, she doesn’t. Naya works at the pool, not in the spa.
No, she doesn’t. She finds lost things and gives them back to the guests.
###################
Answer in complete sentences:
Does Naya work at the pool or in a restaurant?
YOU WRITE: Naya works at the pool, not in a restaurant.
Is the work easy and slow or busy? ______________________________
Do some guests forget their towels or their newspapers? ______________________________
Does Naya smile to her friends or smile to the guests? ______________________________
Does Naya talk loudly or politely? ______________________________
Does Naya feel sad or proud when guests are happy? ______________________________
Does Naya bring only hot drinks or cold water, juice, or fruit? ______________________________
Is the pool area unsafe or clean and safe? ______________________________
Does Naya like her job because she meets all her friends or many people from different countries? ______________________________
Does Naya work in the spa or at the pool? ______________________________
Does Naya give lost things to poor people or back to the guests? ______________________________
Does Naya forget about the guests or help the guests? ______________________________
_____________________
Correct answers:
Naya works at the pool, not in a restaurant.
The work is busy, not easy and slow.
Some guests forget their towels, not their newspapers.
Naya smiles to the guests, not to her friends.
Naya talks politely, not loudly.
Naya feels proud when guests are happy, not sad.
Naya brings cold water, juice, or fruit, not only hot drinks.
The pool area is clean and safe, not unsafe.
Naya likes her job because she meets many people from different countries, not all her friends.
Naya works at the pool, not in the spa.
Naya gives lost things back to the guests, not to poor people.
Naya helps the guests, she does not forget them.
################
Answer these questions:
Where does Naya work?
What does Naya give to the guests?
Who does Naya help?
What does Naya bring to the guests to drink?
Does Naya smile to the guests?
Is the pool area clean or dirty?
Does Naya like her job?
What does Naya do if guests forget their towels?
How does Naya talk to the guests?
Why does Naya feel proud?
______________________
Correct answers:
Naya works at the pool of a five-star hotel.
Naya gives clean towels to the guests.
Naya helps the guests.
Naya brings cold water, juice, or fruit to the guests.
Yes, Naya smiles to the guests.
The pool area is clean and safe.
Yes, Naya likes her job.
Naya finds the lost towels and gives them back to the guests.
Naya talks politely to the guests.
Naya feels proud when guests are happy.
##################
Interview with Naya, fill in, words below:
politely – help – proud – towels – guests – check – pool – juice – back – people – five-star ———————————–
1. Who do you work for? I work for a __________ hotel.
2. Where do you work? I work at the pool.
3. What is your job? My job is to __________ the guests.
4. What do you give to the guests? I give clean __________.
5. Who do you help the most? I help all the guests at the __________.
6. How do you talk to the guests? I talk __________ to them.
7. What do you bring to the guests? I bring cold water, __________, or fruit.
8. When is the work busy? The work is busy when many __________ come at the same time.
9. Why do you like your job? I like my job because I meet many __________.
10. How do you feel when guests are happy? I feel __________when guests are happy.
11. What do you do if guests forget their towels? I find the towels and give them __________.
12. How do you make the pool area safe? I keep it clean and __________everything is safe.
————————————- Correct version:
1. Who do you work for? I work for a five-star hotel.
2. Where do you work? I work at the pool.
3. What is your job? My job is to help the guests.
4. What do you give to the guests? I give clean towels.
5. Who do you help the most? I help all the guests at the pool.
6. How do you talk to the guests? I talk politely to them.
7. What do you bring to the guests? I bring cold water, juice, or fruit.
8. When is the work busy? The work is busy when many guests come at the same time.
9. Why do you like your job? I like my job because I meet many people.
10. How do you feel when guests are happy? I feel proud when guests are happy.
11. What do you do if guests forget their towels? I find the towels and give them back.
12. How do you make the pool area safe? I keep it clean and check everything is safe.
####################
Now you interview Ari about Naya and you want to know as much as possible about Naya Use dialogue above.
START WITH:
1. Who does she work for? She works for a five-star hotel.
2. Where does she…………
——————————————
Corrrect version:
Who does she work for? She works for a five-star hotel.
Where does she work? She works at the pool.
What is her job? Her job is to help the guests.
What does she give to the guests? She gives clean towels.
Who does she help the most? She helps all the guests at the pool.
How does she talk to the guests? She talks politely to them.
What does she bring to the guests? She brings cold water, juice, or fruit.
When is the work busy? The work is busy when many guests come at the same time.
Why does she like her job? She likes her job because she meets many people.
How does she feel when guests are happy? She feels proud when guests are happy.
What does she do if guests forget their towels? She finds the towels and gives them back.
How does she make the pool area safe? She keeps it clean and checks everything is safe.
###############
Read the follwoing story:
My name is Naya. I work in a big 5-star hotel. I work at the pool. My job is to help the guests. I give them clean towels and show them the chairs. I bring drinks and sometimes small food. I make the pool area clean and safe. I smile to the guests and talk politely. The work is busy, but I stay calm. Some guests forget their towels, and I give them back. I like my job because I meet many people. I feel proud when guests are happy.
____________________
Rewrite the story, starting with:
>>>>>>>>>>>>Her name is Naya. She works……………….
and make all changes necessary.
____________________
Correct version:
Her name is Naya. She works in a big 5-star hotel. She works at the pool. Her job is to help the guests. She gives them clean towels and shows them the chairs. She brings drinks and sometimes small food. She makes the pool area clean and safe. She smiles to the guests and talks politely. The work is busy, but she stays calm. Some guests forget their towels, and she gives them back. She likes her job because she meets many people. She feels proud when guests are happy.
###############
BONUS version:
Her name is Naya. She works in a big 5-star hotel. She works at the pool. Her job is to help the guests. She gives them clean towels and shows them the chairs. She brings cold water, juice, or fruit. Sometimes she brings small food. She makes the pool area clean and safe. She checks everything to help the guests.
Naya smiles to the guests. She talks politely and helps them with everything. She answers questions and gives information about the hotel. She shows the guests the pool and the chairs. Many guests come at the same time. The work is busy. It is hot in the sun, but she stays calm.
Some guests forget their towels or other things. Naya finds them and gives them back. She likes her job because she meets many people. She meets people from different countries. She likes to see the guests happy. She feels proud when the guests enjoy their time at the pool.
Naya works hard. She cleans the area, brings drinks, and helps everyone. She makes the guests’ holiday better. Her job is important and interesting. She feels happy when guests smile and relax. Naya loves her job at the pool.
