´- they’ve got a solution

A concierge is a professional who works in hotels or apartment buildings and helps guests with many different requests. Their main goal is to make every stay comfortable and enjoyable. You usually find concierges in higher‑class or luxury hotels, where guests expect personal service. They often sit at a desk near the reception so they are easy to find.

Concierges provide a wide range of services. They can book taxis, restaurants, or sightseeing tours and recommend interesting places to visit. They also give maps, directions, and advice about local events. When guests have problems, such as lost luggage or a medical emergency, the concierge finds a quick and practical solution. In addition, they arrange special surprises, like flowers, birthday cakes, or private guides, which make the stay feel unique.

The word “concierge” comes from French and originally described workers in castles who looked after candles and visitors. Later, in Paris, concierges lived in apartment buildings and monitored the people who entered.

Today, concierges are still very important in many hotels. Some belong to a famous group called Les Clefs d’Or and wear gold keys on their jackets as a sign of quality and experience.

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______________________

Vocabulary:

a concierge – a person in a hotel who helps guests with things like taxis tours or problems
to assist – to help someone
a need – something you must have or want
a goal – something you try to do or reach
a stay hotel – the time you spend in a hotel
comfortable – nice and easy to use making you feel relaxed
enjoyable – something that is fun or pleasant
reception area – the front part of a hotel where guests check in
to provide services – to give help or do things for someone
to recommend – to say something is good and that someone should try it
lost luggage – bags that are missing when you travel
an emergency – a serious problem that needs help fast
a solution – a way to fix a problem
to arrange – to plan or organize something
a surprise – something you do to make someone happy without telling them first
unique – special only one of its kind
to describe – to say what something is like
a castle – a big old building where kings or queens lived
a candle – a stick of wax that gives light when it burns
to watch over residents – to look after people who live in a place
property – things that belong to someone
to belong to a group – to be part of a team or club
a key – a small object used to open a door or lock
a jacket – a short coat you wear over clothes
a sign of quality – something that shows something is good
skilled – good at doing something because you learned and practiced it

#################

Multiple choice, one answer correct:

---

1. what is a concierge?
a) a person who helps guests in a hotel
b) a person who cleans rooms
c) a person who cooks food

2. what does “to assist” mean?
a) to wait for someone
b) to help someone
c) to watch something

3. what is a “need”?
a) something you throw away
b) something you want or must have
c) something you see on tv

4. what is a “goal”?
a) a place to sleep
b) something you try to do or reach
c) a kind of food

5. what is a “stay” in a hotel?
a) a trip to the city
b) the time you sleep at home
c) the time you spend in a hotel

6. what does “comfortable” mean?
a) very noisy
b) nice and easy to use
c) very expensive

7. what is the “reception area”?
a) the hotel kitchen
b) the front part of a hotel where guests check in
c) the hotel pool

8. what does “to recommend” mean?
a) to say something is bad
b) to buy something
c) to say something is good

9. what is “lost luggage”?
a) bags that are missing when you travel
b) new bags you buy
c) bags you carry yourself

10. what is an “emergency”?
a) a holiday
b) a fun event
c) a serious problem needing fast help

11. what is a “solution”?
a) a place to visit
b) a type of food
c) a way to fix a problem

12. what does “to arrange” mean?
a) to lose something
b) to forget something
c) to plan or organize something

13. what is a “surprise”?
a) something you do to make someone happy without telling them first
b) something expected
c) a problem

14. what does “unique” mean?
a) very big
b) normal and usual
c) special; only one of its kind

15. what is a “castle”?
a) a hotel
b) a big old building where kings lived
c) a small house

16. what is a “candle”?
a) a type of food
b) a stick of wax that gives light when it burns
c) a book

17. what does “to watch over residents” mean?
a) to look after people who live in a place
b) to sleep at night
c) to leave people alone

18. what is “property”?
a) cars on the street
b) animals in the park
c) things that belong to someone

19. what is a “key”?
a) a shoe
b) a piece of paper
c) a small object used to open a door or lock

20. what is a “jacket”?
a) a hat
b) a short coat you wear over clothes
c) a type of shoe

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________________________
Answers:
1a 2b 3b 4b 5c 6b 7b 8c 9a 10c 11c 12c
13a 14c 15b 16b 17a 18c 19c 20b
#################

Fill in:

1. A __________ helps guests in a hotel.
   a) concierge
   b) jacket
   c) candle
2. To __________ means to belong to a group.
   a) to watch
   b) to lose
   c) to belong
3. A __________ is a stick that gives light when it burns.
   a) jacket
   b) key
   c) candle
4. To __________ means to plan or organize something.
   a) to arrange
   b) to watch
   c) to assist
5. When something special happens, it is a __________.
   a) surprise
   b) need
   c) goal
6. When your suitcase is missing, it is __________.
   a) lost
   b) unique
   c) skilled
7. To __________ means to help someone.
   a) to recommend
   b) to assist
   c) to describe
8. A __________ means a way to fix a problem.
   a) goal
   b) solution
   c) stay
9. To __________ means to say what something is like.
   a) to assist
   b) to arrange
   c) to describe
10. When people live in a building, the __________ watch over them.
    a) concierges
    b) castles
    c) candles
11. A __________ is a big old building where kings lived.
    a) castle
    b) solution
    c) surprise
12. A __________ is a short coat you wear over clothes.
    a) jacket
    b) key
    c) candle
13. To __________ means to say something is good for others.
    a) to recommend
    b) to assist
    c) to watch
14. A __________ is a small object to open a door.
    a) jacket
    b) key
    c) candle
15. The hotel __________ is where guests get information.
    a) concierge
    b) reception area
    c) property
16. When you feel good and relaxed, you are __________.
    a) lost
    b) comfortable
    c) skilled
17. To __________ means to say something is good and others should try it.
    a) to recommend
    b) to assist
    c) to watch
18. When you don’t have something important, you have a __________.
    a) goal
    b) need
    c) property
19. An __________ is something special and one of a kind.
    a) lost
    b) unique
    c) emergency
20. To __________ means to plan or organize something.
    a) to arrange
    b) to watch
    c) to assist

________________________
Answers:
1 a, 2 c, 3 c, 4 a, 5 a, 6 a, 7 b, 8 b, 9 c, 10 a,
11 a, 12 a, 13 a, 14 b, 15 b, 16 b, 17 a, 18 b, 19 c, 20 a
##################

---

Match the words with their correct definitions.

Words:

1. concierge
2. assist
3. need
4. goal
5. stay
6. comfortable
7. reception area
8. recommend
9. lost luggage
10. emergency
11. solution
12. arrange
13. surprise
14. castle
15. key

---

Definitions:

a) A large old building where kings or nobles lived
b) To help someone
c) A place where guests get information in a hotel
d) Something special that happens unexpectedly
e) A plan or purpose you want to achieve
f) To organize or plan something
g) Something that opens a door or lock
h) When your bags do not arrive with you
i) A way to fix a problem
j) A short visit or time you spend somewhere, like a hotel
k) Feeling relaxed and happy with no pain or problems
l) A sudden serious situation that needs quick action
m) To say something is good and others should try it
n) Something necessary or wanted
o) An employee in a hotel who helps guests with many services

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____________________

Answers:
1 o, 2 b, 3 n, 4 e, 5 j, 6 k, 7 c, 8 m, 9 h,
10 l, 11 i, 12 f, 13 d, 14 a, 15 g
###############

True or false:

1. A concierge helps guests with different services in a hotel.
2. Lost luggage means your keys are missing.
3. To recommend means to say something is good for others.
4. A castle is a small modern building.
5. An emergency is a situation that needs quick action.
6. To arrange means to lose something important.
7. Comfortable means feeling relaxed and happy.
8. A reception area is where you park your car.
9. A goal is something you want to achieve.
10. To assist means to ignore someone’s needs.
11. A key is used to open doors or locks.
12. A surprise is always planned and expected.

_______________________
True:
1, 3, 5, 7, 9, 11
##################

Fill in:

I am Sam, and I work as a ___________ at a big hotel. Every day, I help guests with many things. In the morning, I greet people at the reception area. I answer __________ and give information about the city. I help guests with their luggage and call __________ for them. If someone loses their luggage, I try to find it. I also __________ good restaurants and plan __________ for visitors. Sometimes, I arrange surprises like __________ or gifts. I like my job because I meet many people. I work hard to make every stay comfortable and __________.
_______________________

recommend – questions – concierge – flowers – enjoyable – taxis – tours
_______________________
Correct version:

I am Sam, and I work as a concierge at a big hotel. Every day, I help guests with many things. In the morning, I greet people at the reception area. I answer questions and give information about the city. I help guests with their luggage and call taxis for them. If someone loses their luggage, I try to find it. I also recommend good restaurants and plan tours for visitors. Sometimes, I arrange surprises like flowers or gifts. I like my job because I meet many people. I work hard to make every stay comfortable and enjoyable.

A1 (Beginner)

If you see a mistake in my exercise, please tell me.
You can write to me on Facebook/Messenger or email me at SMFrockZ@gmx.at

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A2 (Elementary)

If you find a mistake in one of my exercises, please let me know.
You can contact me through Facebook/Messenger or send me an email at SMFrockZ@gmx.at

---

B1 (Intermediate)

If you notice any mistakes in my exercises, please let me know so I can fix them.
You can contact me via Facebook/Messenger or email me at SMFrockZ@gmx.at

---

B2 (Upper Intermediate)

Should you come across any mistakes in my exercises, please inform me so I can correct them.
You can either reach me on Facebook/Messenger or send me an email at SMFrockZ@gmx.at

---

C1 (Advanced)

If you happen to notice any errors in my exercises, I’d greatly appreciate it if you could let me know so that I can make the necessary corrections.
Feel free to contact me via Facebook/Messenger or email me at SMFrockZ@gmx.at

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C2 (Proficient)

Should you identify any inaccuracies in my exercises, I would be grateful if you could notify me so I can address them promptly.
You may reach out to me through Facebook/Messenger or, alternatively, email me at SMFrockZ@gmx.at

making guests happy………….

---

Rathana is 22 years old.
She is a head waitress at a restaurant in Siem Reap.
She likes her job because she talks to many people and helps them enjoy their food.

Every day, she gets ready and goes to work.
She checks the tables and chairs.
She makes sure everything is clean.
She talks to the chef and asks about the food for the day.

She helps the other waiters and tells them what to do.
When guests come, she smiles and shows them to their table.
She takes their order and answers their questions.

After the meal, she eats lunch and takes a short rest.
Then she gets ready for the next guests.
She helps more people and solves small problems.

After work, she goes home.
She feels happy and proud.
She likes her team and her job.

---

____________________

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• to serve – to bring food and drinks to people
• a guest – a person who comes to eat or visit
• a head waitress – the boss of the waiters and waitresses
• to enjoy food – to eat and feel happy
• to get ready – to prepare to go somewhere or do something
• to go to work – to leave home and start your job
• to check the tables – to look at the tables and see if they are OK
• a chair – something you sit on
• to make sure – to look again and see that all is OK
• clean – not dirty
• food – things we eat
• a waiter – a person who brings food and drinks in a restaurant
• to smile – to look happy with your face
• to show to the table – to help a person find their seat
• to take an order – to ask what the guest wants to eat or drink
• to answer a question – to say something when someone asks you
• after the meal – when eating is finished
• to eat lunch – to have food in the middle of the day
• to take a short rest – to sit or lie down for a little time
• to get ready – to prepare again (repeated)
• to solve a problem – to help when something is not OK
• to be proud – to feel good about what you do

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##############

Multiple choice, one answer correct:

---

---

1. What does it mean to smile?
a) To show happiness on your face.
b) To eat your food.
c) To sit down.

2. Who is a guest?
a) A person who cooks.
b) A person who eats at a restaurant.
c) A person who cleans.

3. What does „to take an order“ mean?
a) To cook food.
b) To ask guests what they want to eat.
c) To clean the table.

4. What is a chair?
a) Something you wear.
b) Something you eat.
c) Something you sit on.

5. What does „to be proud“ mean?
a) To feel good about what you do.
b) To feel sad.
c) To feel tired.

6. What does „to check the tables“ mean?
a) To clean the tables.
b) To look if the tables are okay.
c) To sit at the tables.

7. What does „to enjoy food“ mean?
a) To throw away food.
b) To like and eat food.
c) To cook food.

8. What does „to get ready“ mean?
a) To eat lunch.
b) To prepare before work.
c) To go to sleep.

9. What does a waiter do?
a) He cleans tables.
b) He cooks food.
c) He brings food to people.

10. What does „to solve a problem“ mean?
a) To eat food.
b) To fix something that is wrong.
c) To sleep.

11. What does „to show someone to the table“ mean?
a) To cook food.
b) To help guests find their seat.
c) To clean the table.

12. What is a head waitress?
a) She cooks food.
b) She cleans tables.
c) She leads the waiters.

13. What does „to answer a question“ mean?
a) To eat food.
b) To say something when someone asks.
c) To sleep.

15. What does „clean“ mean?
a) Very fast.
b) Very big.
c) Not dirty.

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Answers:
1 a 2 b 3 b 4 c 5 a 6 b 7 b 8 b 9 c
10 b 11 b 12 c 13 b 15 c

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##################

---

Match the word with the correct definition:

Words:

1. to serve
2. a guest
3. a head waitress
4. to enjoy food
5. to get ready
6. to go to work
7. to check the tables
8. a chair
9. to make sure
10. clean
11. food
12. a waiter
13. to smile
14. to show somebody to the table
15. to take an order
16. to answer a question
17. after the meal
18. to eat lunch
19. to take a short rest
20. to solve a problem
21. to be proud

Definitions:

a) Something you sit on
b) To feel happy about what you do
c) To look at tables to see if they are okay
d) To ask what food someone wants
e) To say something when someone asks you
f) To bring food or drinks to people
g) To make sure something is right or safe
h) The person who leads the waiters
i) To show people where to sit
j) To prepare before work or an activity
k) Food that you eat
l) Not dirty
m) To have a short rest
n) To enjoy and like eating
o) A person who visits or eats at a place
p) To go to your job
q) To fix something that is wrong
r) To smile and be happy on your face
s) To eat the middle meal of the day
t) The person who brings food to guests
u) After you finish eating food

---

________________________

1 f 2 o 3 h 4 n 5 j 6 p 7 c 8 a 9 g
10 l 11 k 12 t 13 r 14 i 15 d 16 e
17 u 18 s 19 m 20 q 21 b
##################

True or false ?

1. Rathana smiles when guests arrive.
2. She never talks to the chef.
3. Rathana works in a restaurant.
4. She rests after the first meal service.
5. Rathana takes orders from guests.
6. She eats lunch alone every day.
7. Rathana cleans the tables and chairs.
8. She does not help the team.
9. Rathana feels proud after work.
10. She goes home before finishing work.
11. Rathana talks to other waiters.
12. She does not check if guests are happy.

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___________________

True: 1, 3, 4, 5, 7, 9, 11

##############

Fill in – words below:

years – waiters – short – much – proud – check – guests – restaurant – smile – head –

1. Q: What is your job?
A: I am a __________ waitress.

2. Q: Where do you work?
A: I work in a __________ in Siem Reap.

3. Q: How old are you?
A: I am 22 __________ old.

4. Q: Do you like your job?
A: Yes, I like my job very __________.

5. Q: What do you do first at work?
A: I __________ the tables and chairs.

6. Q: Who do you talk to?
A: I talk to the chef and the __________.

7. Q: What do you do when guests come?
A: I __________ and show them to their table.

8. Q: Do you take the orders?
A: Yes, I take the orders from the __________.

9. Q: What do you do after the first meal?
A: I eat lunch and take a __________ rest.

10. Q: How do you feel when work is finished?
A: I feel happy and __________.
________________________

Correct version:

1. Q: What is your job?
A: I am a head waitress.

2. Q: Where do you work?
A: I work in a restaurant in Siem Reap.

3. Q: How old are you?
A: I am 22 years old.

4. Q: Do you like your job?
A: Yes, I like my job very much.

5. Q: What do you do first at work?
A: I check the tables and chairs.

6. Q: Who do you talk to?
A: I talk to the chef and the waiters.

7. Q: What do you do when guests come?
A: I smile and show them to their table.

8. Q: Do you take the orders?
A: Yes, I take the orders from the guests.

9. Q: What do you do after the first meal?
A: I eat lunch and take a short rest.

10. Q: How do you feel when work is finished?
A: I feel happy and proud.
#################

My name is Rathana. I am 22 years old. I work as the head waitress in a restaurant in Siem Reap. Every day, I get ready and go to work. When I arrive, I check the tables and chairs. I make sure they are clean and nice. I talk to the chef about the food. I also talk to the waiters. I give them jobs and help them. When guests come, I smile and show them to their tables. I take their orders and answer questions. After the first meal, I eat lunch and rest. Then I help again. I feel happy and proud at the end of the day.

Rewrite the story starting with

Her name is Rathana. She is…..

make all changes necessary!
_____________________

Correct version:

Her name is Rathana. She is 22 years old. She works as the head waitress in a restaurant in Siem Reap. Every day, she gets ready and goes to work. When she arrives, she checks the tables and chairs. She makes sure they are clean and nice. She talks to the chef about the food. She also talks to the waiters. She gives them jobs and helps them. When guests come, she smiles and shows them to their tables. She takes their orders and answers questions. After the first meal, she eats lunch and rests. Then she helps again. She feels happy and proud at the end of the day.

making guests happy………….

Rathana is 22 years old. She is the head waitress at a great restaurant in Siem Reap. She likes her job because she meets many people from different countries and helps them enjoy their meal.

Each day, Rathana gets ready and goes to the restaurant. When she arrives, she checks the tables and chairs. She makes sure everything is clean and looks nice. She talks to the chef and asks about the special food for the day.

Rathana also speaks to the other waiters. She gives them jobs and helps them prepare for service. When guests come, she welcomes them with a big smile and shows them to their tables. She takes their orders, answers their questions, and checks if they are happy with the food.

After the first meal service, she eats lunch with her team and takes a short rest. Then she prepares for the next service. She helps the team, speaks to more guests, and solves problems if needed.

When her work is finished, Rathana goes home. She feels happy and proud. She enjoys working in a nice place with a good team.

_____________________________

Vocabulary:

---

• a head waitress – a woman who is the boss of the waiters in a restaurant
• to enjoy a meal – to feel happy when eating food
• to get ready – to prepare for something (for example: dress, wash, pack)
• to arrive – to come to a place
• to check the tables – to look at the tables to see if they are OK
• a chair – something you sit on
• clean – not dirty
• nice – good or pleasant
• to give somebody a job – to tell someone what they need to do
• to prepare – to get things ready
• a smile – a happy face with your mouth
• to show somebody to the table – to take a person to their table
• to take an order – to write down what the guest wants to eat or drink
• a meal service – the time when food is given to guests in a restaurant
• to solve a problem – to find an answer to something that is wrong
• to finish work – to stop working at the end of the day
• to be proud – to feel good about your work or what you do well

---

###############

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Vocabulary test – one answer correct

1. What is a head waitress?
a) a woman who is the boss of the waiters
b) a woman who cleans the restaurant
c) a woman who cooks for the staff

2. What does it mean to enjoy a meal?
a) to leave the restaurant quickly
b) to feel happy when eating food
c) to clean the table

3. What does „to get ready“ mean?
a) to prepare for something
b) to eat very fast
c) to talk to a guest

4. What does „to arrive“ mean?
a) to go away
b) to clean the floor
c) to come to a place

5. What does it mean to check the tables?
a) to look at the tables to see if they are OK
b) to bring food
c) to take an order

6. What is a chair?
a) something you sit on
b) something you drink
c) something you cook

7. What does „clean“ mean?
a) full of food
b) very hot
c) not dirty

8. What does „nice“ mean?
a) very cold
b) good or pleasant
c) dirty

9. What does it mean to give somebody a job?
a) to tell them what they need to do
b) to bring them food
c) to take them to their seat

10. What does „to prepare“ mean?
a) to get things ready
b) to sleep
c) to eat quickly

11. What is a smile?
a) a happy face with your mouth
b) a loud sound
c) a long meal

12. What does it mean to show somebody to the table?
a) to take the person to their seat
b) to make the food
c) to clean the table

13. What does „to take an order“ mean?
a) to write down what the guest wants
b) to bring the drink
c) to carry plates

14. What is a meal service?
a) a special drink
b) a room for workers
c) the time when food is served to guests

15. What does „to solve a problem“ mean?
a) to find an answer to something that is wrong
b) to ask the chef
c) to serve food

16. What does „to finish work“ mean?
a) to stop working at the end of the day
b) to get ready for lunch
c) to open the restaurant

17. What does it mean to be proud?
a) to eat with your team
b) to feel good about your work
c) to rest after a meal

---

___________________

1a 2b 3a 4c 5a 6a 7c 8b 9a

10a 11a 12a 13a 14c 15a 16a 17b

###############

Gap fill exercise – one answer correct

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1. Rathana is the _____ waitress at the restaurant.
   a) head
   b) big
   c) small
2. She likes to _____ her meal with guests.
   a) close
   b) enjoy
   c) clean
3. Before work, she _____ and puts on her uniform.
   a) arrives
   b) cleans
   c) gets ready
4. When she _____ at the restaurant, she checks the tables.
   a) sleeps
   b) arrives
   c) eats
5. She looks at the tables and chairs to see if they are _____.
   a) dirty
   b) clean
   c) broken
6. A _____ is something you sit on.
   a) chair
   b) table
   c) spoon
7. She always smiles and shows guests to their _____.
   a) friends
   b) bags
   c) seats
8. Rathana _____ orders from the guests carefully.
   a) cleans
   b) takes
   c) cooks
9. After lunch, she helps the team to _____.
   a) prepare
   b) sleep
   c) eat
10. If there is a problem, she tries to ____ it.
    a) buy
    b) solve
    c) make
11. At the end of the day, Rathana _____ her work.
    a) finishes
    b) cleans
    c) starts
12. Rathana feels _____ when she helps the guests well.
    a) tired
    b) proud
    c) angry
13. She _____ jobs to the other waiters.
    a) eats
    b) gives
    c) takes
14. A _____ is the time when food is served to guests.
    a) breakfast
    b) lunch
    c) meal service
15. Rathana talks to the chef about the _____ food.
    a) special
    b) broken
    c) old

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__________________

1a 2b 3c 4b 5b 6a 7c 8b 9a

10b 11a 12b 13b 14c 15a

##############

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Match the word to its definition

Words:

1. head waitress
2. enjoy
3. get ready
4. arrive
5. check the tables
6. chair
7. clean
8. give a job
9. prepare
10. smile
11. show to the table
12. take an order
13. meal service
14. solve a problem
15. finish work
16. proud

Definitions:

a) to look happy with your mouth
b) to make sure something is correct or okay
c) a person who helps guests in a restaurant
d) to feel happy and have fun
e) the time when food is given to guests
f) to come to a place
g) to find an answer to a problem
h) something you sit on
i) to make a place free of dirt
j) to give work to someone
k) to get everything ready
l) to take food orders from guests
m) to stop working
n) to show guests where to sit
o) to feel good about what you do
p) to prepare food and things before guests come

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________________

1c 2d 3k 4f 5b 6h 7i 8j 9p

10a 11n 12l 13e 14g 15m 16o

###############

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True or False?

1. Rathana finishes her work before going home.
2. She does not eat lunch at work.
3. Rathana is 22 years old.
4. She ignores problems during work.
5. Rathana works alone without any team.
6. She welcomes guests with a smile.
7. She works as a chef in the restaurant.
8. Rathana takes the guests to their tables.
9. Rathana does not talk to the other waiters.
10. She helps the team prepare for meal service.
11. Rathana checks the tables and chairs before guests arrive.
12. She feels proud of her job.

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_______________

True: 1, 3, 6, 8, 10, 11, 12

#################

Fill in, words below

1. Rathana is the __________ waitress.
2. She __________ in a big restaurant.
3. Rathana __________her job very much.
4. She __________ the tables and chairs.
5. Rathana __________ to the other waiters.
6. She gives __________ to her team.
7. Rathana welcomes guests with a __________.
8. She takes __________ from the guests.
9. Rathana helps the team __________ food.
10. She feels __________ after finishing work.

________________

smile – head – proud – checks – orders –
works – jobs – prepare – likes – talks

________________

1. head

2. works

3. likes

4. checks

5. talks

6. orders

7. smile

8. orders

9. prepare

10. proud

################

Complete – fill in:

clean – orders – waitress – service –

restaurant – show – team – finished – orders

---

Journalist: How old are you, Rathana?
Rathana: I am 22 years old.

Journalist: Can you tell me what your job is?
Rathana: I am the head __________ at the restaurant.

Journalist: Where do you work every day?
Rathana: I work at Kroya __________ in Siem Reap city.

Journalist: What do you do when you arrive at work?
Rathana: I check the tables and chairs to make sure they are __________.

Journalist: Do you work alone or with other people?
Rathana: I work with a __________ of other waiters.

Journalist: What kind of jobs do you give to the team?
Rathana: I give jobs like taking __________ and helping guests.

Journalist: How do you welcome the guests when they come?
Rathana: I smile and __________the guests to their tables.

Journalist: What do you do during the meal service?
Rathana: I take the __________ and make sure guests are happy.

Journalist: Do you eat lunch at the restaurant with your team?
Rathana: Yes, I eat lunch and rest with my team after the first __________.

Journalist: How do you feel when your workday is __________?
Rathana: I feel happy and proud because I do a good job.

---

_______________-

Correct version:

Journalist: How old are you, Rathana?
Rathana: I am 22 years old.

Journalist: Can you tell me what your job is?
Rathana: I am the head waitress at the restaurant.

Journalist: Where do you work every day?
Rathana: I work at Kroya restaurant in Siem Reap city.

Journalist: What do you do when you arrive at work?
Rathana: I check the tables and chairs to make sure they are clean.

Journalist: Do you work alone or with other people?
Rathana: I work with a team of other waiters.

Journalist: What kind of jobs do you give to the team?
Rathana: I give jobs like taking orders and helping guests.

Journalist: How do you welcome the guests when they come?
Rathana: I smile and show the guests to their tables.

Journalist: What do you do during the meal service?
Rathana: I take the orders and make sure guests are happy.

Journalist: Do you eat lunch at the restaurant with your team?
Rathana: Yes, I eat lunch and rest with my team after the first service.

Journalist: How do you feel when your workday is finished?
Rathana: I feel happy and proud because I do a good job.

##############

My name is Rathana. I am 22 years old. I work as the head waitress at Kroya restaurant in Siem Reap. Every day, I get ready and go to the restaurant. When I arrive, I check the tables and chairs to make sure they are clean. I talk to the chef and the other waiters. I give jobs to the waiters and help them prepare. When guests come, I smile and show them to their tables. I take their orders and check if they like their food. After the first meal, I eat lunch with my team. I feel happy and proud when my work is finished.

Now her friend, Sochea tells the story about Rathana:

Her name is Rathana. She is………

make all changes necessary.

______________________

Correct version:

Her name is Rathana. She is 22 years old. She works as the head waitress at Kroya restaurant in Siem Reap. Every day, she gets ready and goes to the restaurant. When she arrives, she checks the tables and chairs to make sure they are clean. She talks to the chef and the other waiters. She gives jobs to the waiters and helps them prepare. When guests come, she smiles and shows them to their tables. She takes their orders and checks if they like their food. After the first meal, she eats lunch with her team. She feels happy and proud when her work is finished.

#################

a challenge

for those with already great English (C1, C2) check out

👉 https://www.bestmytest.com/toefl/practice-test?app=1 ,

##################

If your English is already quite good (around B2 level), check out this site:
👉 https://aufgabenpool.at/srdp_lfs/index.php?id=en

Use the „Translate into English“ option in your browser (e.g. Firefox) and download tests.

B2 is the level students in Austria need to reach to graduate from high school.

Here is why listening is important:

---

1. People talk, not only read

In real life, people talk to each other.
They do not read from books when they talk.

To speak and understand, you need to hear the sounds.

---

2. Words are not always easy

Some words are not said like they are written (for example, in English or French).

If you only read, you may say the word wrong.
You may not know the word when someone says it.

---

3. People speak fast

People speak quickly.
They use short words and special sounds.

Books are clear.
But real people speak in a different way.

---

4. Listening helps your brain

Your brain needs to learn the new sounds.

When you listen many times, you understand better.
You don’t always need to think in your own language.

---

5. Listening helps you speak

If you don’t listen, you don’t know how to say words.
Listening helps you speak better.
You can copy how people talk.

---

In short:

📘 Books help you learn words.
🎧 Listening helps you understand and speak.
✅ You need both to learn a language.

Here’s why listening is important:

1. We speak languages, not only write them

In real life, people talk.
They do not read from books when they talk.

To understand and speak, you must know how the language sounds.

---

2. Words are not always easy to say

In some languages, words are not said the way they are written (for example, in English or French).

If you only read, you may say the words wrong.
You may not understand them when you hear them.

---

3. People talk fast and use short words

People speak quickly.
They use special sounds, different voices, and short forms of words.

In books, the grammar is clear. But in real life, people speak in a different way.

---

4. Listening helps your brain learn

Your brain must learn the sounds of the new language.

When you listen a lot, you understand better.
You don’t need to translate everything in your head.

---

5. Listening helps you speak better

If you don’t listen, you don’t know how to say words.

Listening helps your speaking.
You can copy how people talk.

---

In short:

📖 Books teach grammar and words.
🎧 Listening helps you understand and speak.
✅ You need both to learn a language well.

Here’s why listening is important:

---

1. People speak languages, not just write them

In real life, people talk to each other. They don’t just read from books.

To speak and understand well, you need to know how the language sounds, not only how it looks.

---

2. Pronunciation is not always clear

In many languages, words are not said the way they are written (for example, in English or French).

If you only read, you might say words wrong or not understand them when people say them.

---

3. People speak fast and with different sounds

In real life, people speak quickly. They use different tones, accents, and sometimes short or informal words.

Books use clear and correct grammar, but people often speak in a different way.

---

4. Listening helps your brain learn the sounds

Your brain needs to learn the sounds and rhythm of a new language.

If you listen often, you will understand better and faster, without always translating in your head.

---

5. You must listen to speak well

If you don’t listen to the language, you won’t know how to say things correctly.

Listening helps you speak better because you hear how native speakers talk.

---

In short:

📘 Books help you learn grammar and words.
🎧 Listening helps you understand and speak.
✅ To learn a language well, you need both!

---

You can start learning a language from books, but to truly understand and use it naturally, you also need to hear it. Here’s why listening is essential:

1. Languages are spoken, not just written

• Real-life language is spoken aloud—people talk to each other, not read sentences from books.
• To communicate effectively, you need to understand how the language sounds, not just how it looks on paper.

2. Pronunciation is not always obvious

• Many languages have spellings that don’t clearly show how words are pronounced (e.g., English, French).
• Without listening, you might mispronounce words or not recognize them when spoken.

3. Understanding natural speed and rhythm

• People speak quickly, with accents, intonation, pauses, and even slang.
• Books usually use clear and perfect grammar, but real speech includes shortcuts, contractions, and informal expressions.
  

4. Listening trains your ear

• Your brain needs to get used to the sounds and patterns of a new language.
• Regular listening helps you understand without translating in your head—you recognize meaning instantly.

5. You need to hear to speak

• If you don’t hear the language, you don’t know how to say it correctly.
• Listening improves your speaking and pronunciation by copying native speakers.

---

In short:

Books teach structure and vocabulary.

Listening teaches real communication.

To master a language, you need both.