making guests happy………….
Rathana is 22 years old. She is the head waitress at a great restaurant in Siem Reap. She likes her job because she meets many people from different countries and helps them enjoy their meal.
Each day, Rathana gets ready and goes to the restaurant. When she arrives, she checks the tables and chairs. She makes sure everything is clean and looks nice. She talks to the chef and asks about the special food for the day.
Rathana also speaks to the other waiters. She gives them jobs and helps them prepare for service. When guests come, she welcomes them with a big smile and shows them to their tables. She takes their orders, answers their questions, and checks if they are happy with the food.
After the first meal service, she eats lunch with her team and takes a short rest. Then she prepares for the next service. She helps the team, speaks to more guests, and solves problems if needed.
When her work is finished, Rathana goes home. She feels happy and proud. She enjoys working in a nice place with a good team.
_____________________________
Vocabulary:
- a head waitress – a woman who is the boss of the waiters in a restaurant
- to enjoy a meal – to feel happy when eating food
- to get ready – to prepare for something (for example: dress, wash, pack)
- to arrive – to come to a place
- to check the tables – to look at the tables to see if they are OK
- a chair – something you sit on
- clean – not dirty
- nice – good or pleasant
- to give somebody a job – to tell someone what they need to do
- to prepare – to get things ready
- a smile – a happy face with your mouth
- to show somebody to the table – to take a person to their table
- to take an order – to write down what the guest wants to eat or drink
- a meal service – the time when food is given to guests in a restaurant
- to solve a problem – to find an answer to something that is wrong
- to finish work – to stop working at the end of the day
- to be proud – to feel good about your work or what you do well
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Vocabulary test – one answer correct
1. What is a head waitress?
a) a woman who is the boss of the waiters
b) a woman who cleans the restaurant
c) a woman who cooks for the staff
2. What does it mean to enjoy a meal?
a) to leave the restaurant quickly
b) to feel happy when eating food
c) to clean the table
3. What does „to get ready“ mean?
a) to prepare for something
b) to eat very fast
c) to talk to a guest
4. What does „to arrive“ mean?
a) to go away
b) to clean the floor
c) to come to a place
5. What does it mean to check the tables?
a) to look at the tables to see if they are OK
b) to bring food
c) to take an order
6. What is a chair?
a) something you sit on
b) something you drink
c) something you cook
7. What does „clean“ mean?
a) full of food
b) very hot
c) not dirty
8. What does „nice“ mean?
a) very cold
b) good or pleasant
c) dirty
9. What does it mean to give somebody a job?
a) to tell them what they need to do
b) to bring them food
c) to take them to their seat
10. What does „to prepare“ mean?
a) to get things ready
b) to sleep
c) to eat quickly
11. What is a smile?
a) a happy face with your mouth
b) a loud sound
c) a long meal
12. What does it mean to show somebody to the table?
a) to take the person to their seat
b) to make the food
c) to clean the table
13. What does „to take an order“ mean?
a) to write down what the guest wants
b) to bring the drink
c) to carry plates
14. What is a meal service?
a) a special drink
b) a room for workers
c) the time when food is served to guests
15. What does „to solve a problem“ mean?
a) to find an answer to something that is wrong
b) to ask the chef
c) to serve food
16. What does „to finish work“ mean?
a) to stop working at the end of the day
b) to get ready for lunch
c) to open the restaurant
17. What does it mean to be proud?
a) to eat with your team
b) to feel good about your work
c) to rest after a meal
___________________
1a 2b 3a 4c 5a 6a 7c 8b 9a
10a 11a 12a 13a 14c 15a 16a 17b
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Gap fill exercise – one answer correct
- Rathana is the _____ waitress at the restaurant.
a) head
b) big
c) small - She likes to _____ her meal with guests.
a) close
b) enjoy
c) clean - Before work, she _____ and puts on her uniform.
a) arrives
b) cleans
c) gets ready - When she _____ at the restaurant, she checks the tables.
a) sleeps
b) arrives
c) eats - She looks at the tables and chairs to see if they are _____.
a) dirty
b) clean
c) broken - A _____ is something you sit on.
a) chair
b) table
c) spoon - She always smiles and shows guests to their _____.
a) friends
b) bags
c) seats - Rathana _____ orders from the guests carefully.
a) cleans
b) takes
c) cooks - After lunch, she helps the team to _____.
a) prepare
b) sleep
c) eat - If there is a problem, she tries to ____ it.
a) buy
b) solve
c) make - At the end of the day, Rathana _____ her work.
a) finishes
b) cleans
c) starts - Rathana feels _____ when she helps the guests well.
a) tired
b) proud
c) angry - She _____ jobs to the other waiters.
a) eats
b) gives
c) takes - A _____ is the time when food is served to guests.
a) breakfast
b) lunch
c) meal service - Rathana talks to the chef about the _____ food.
a) special
b) broken
c) old
__________________
1a 2b 3c 4b 5b 6a 7c 8b 9a
10b 11a 12b 13b 14c 15a
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Match the word to its definition
Words:
- head waitress
- enjoy
- get ready
- arrive
- check the tables
- chair
- clean
- give a job
- prepare
- smile
- show to the table
- take an order
- meal service
- solve a problem
- finish work
- proud
Definitions:
a) to look happy with your mouth
b) to make sure something is correct or okay
c) a person who helps guests in a restaurant
d) to feel happy and have fun
e) the time when food is given to guests
f) to come to a place
g) to find an answer to a problem
h) something you sit on
i) to make a place free of dirt
j) to give work to someone
k) to get everything ready
l) to take food orders from guests
m) to stop working
n) to show guests where to sit
o) to feel good about what you do
p) to prepare food and things before guests come
________________
1c 2d 3k 4f 5b 6h 7i 8j 9p
10a 11n 12l 13e 14g 15m 16o
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True or False?
- Rathana finishes her work before going home.
- She does not eat lunch at work.
- Rathana is 22 years old.
- She ignores problems during work.
- Rathana works alone without any team.
- She welcomes guests with a smile.
- She works as a chef in the restaurant.
- Rathana takes the guests to their tables.
- Rathana does not talk to the other waiters.
- She helps the team prepare for meal service.
- Rathana checks the tables and chairs before guests arrive.
- She feels proud of her job.
_______________
True: 1, 3, 6, 8, 10, 11, 12
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Fill in, words below
- Rathana is the __________ waitress.
- She __________ in a big restaurant.
- Rathana __________her job very much.
- She __________ the tables and chairs.
- Rathana __________ to the other waiters.
- She gives __________ to her team.
- Rathana welcomes guests with a __________.
- She takes __________ from the guests.
- Rathana helps the team __________ food.
- She feels __________ after finishing work.
________________
smile – head – proud – checks – orders –
works – jobs – prepare – likes – talks
________________
- head
2. works
3. likes
4. checks
5. talks
6. orders
7. smile
8. orders
9. prepare
10. proud
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Complete – fill in:
clean – orders – waitress – service –
restaurant – show – team – finished – orders
Journalist: How old are you, Rathana?
Rathana: I am 22 years old.
Journalist: Can you tell me what your job is?
Rathana: I am the head __________ at the restaurant.
Journalist: Where do you work every day?
Rathana: I work at Kroya __________ in Siem Reap city.
Journalist: What do you do when you arrive at work?
Rathana: I check the tables and chairs to make sure they are __________.
Journalist: Do you work alone or with other people?
Rathana: I work with a __________ of other waiters.
Journalist: What kind of jobs do you give to the team?
Rathana: I give jobs like taking __________ and helping guests.
Journalist: How do you welcome the guests when they come?
Rathana: I smile and __________the guests to their tables.
Journalist: What do you do during the meal service?
Rathana: I take the __________ and make sure guests are happy.
Journalist: Do you eat lunch at the restaurant with your team?
Rathana: Yes, I eat lunch and rest with my team after the first __________.
Journalist: How do you feel when your workday is __________?
Rathana: I feel happy and proud because I do a good job.
_______________-
Correct version:
Journalist: How old are you, Rathana?
Rathana: I am 22 years old.
Journalist: Can you tell me what your job is?
Rathana: I am the head waitress at the restaurant.
Journalist: Where do you work every day?
Rathana: I work at Kroya restaurant in Siem Reap city.
Journalist: What do you do when you arrive at work?
Rathana: I check the tables and chairs to make sure they are clean.
Journalist: Do you work alone or with other people?
Rathana: I work with a team of other waiters.
Journalist: What kind of jobs do you give to the team?
Rathana: I give jobs like taking orders and helping guests.
Journalist: How do you welcome the guests when they come?
Rathana: I smile and show the guests to their tables.
Journalist: What do you do during the meal service?
Rathana: I take the orders and make sure guests are happy.
Journalist: Do you eat lunch at the restaurant with your team?
Rathana: Yes, I eat lunch and rest with my team after the first service.
Journalist: How do you feel when your workday is finished?
Rathana: I feel happy and proud because I do a good job.
##############
My name is Rathana. I am 22 years old. I work as the head waitress at Kroya restaurant in Siem Reap. Every day, I get ready and go to the restaurant. When I arrive, I check the tables and chairs to make sure they are clean. I talk to the chef and the other waiters. I give jobs to the waiters and help them prepare. When guests come, I smile and show them to their tables. I take their orders and check if they like their food. After the first meal, I eat lunch with my team. I feel happy and proud when my work is finished.
Now her friend, Sochea tells the story about Rathana:
Her name is Rathana. She is………
make all changes necessary.
______________________
Correct version:
Her name is Rathana. She is 22 years old. She works as the head waitress at Kroya restaurant in Siem Reap. Every day, she gets ready and goes to the restaurant. When she arrives, she checks the tables and chairs to make sure they are clean. She talks to the chef and the other waiters. She gives jobs to the waiters and helps them prepare. When guests come, she smiles and shows them to their tables. She takes their orders and checks if they like their food. After the first meal, she eats lunch with her team. She feels happy and proud when her work is finished.
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