´- they’ve got a solution
A concierge is a professional who works in hotels or apartment buildings and helps guests with many different requests. Their main goal is to make every stay comfortable and enjoyable. You usually find concierges in higher‑class or luxury hotels, where guests expect personal service. They often sit at a desk near the reception so they are easy to find.
Concierges provide a wide range of services. They can book taxis, restaurants, or sightseeing tours and recommend interesting places to visit. They also give maps, directions, and advice about local events. When guests have problems, such as lost luggage or a medical emergency, the concierge finds a quick and practical solution. In addition, they arrange special surprises, like flowers, birthday cakes, or private guides, which make the stay feel unique.
The word “concierge” comes from French and originally described workers in castles who looked after candles and visitors. Later, in Paris, concierges lived in apartment buildings and monitored the people who entered.
Today, concierges are still very important in many hotels. Some belong to a famous group called Les Clefs d’Or and wear gold keys on their jackets as a sign of quality and experience.
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Vocabulary:
a concierge – a person in a hotel who helps guests with things like taxis tours or problems
to assist – to help someone
a need – something you must have or want
a goal – something you try to do or reach
a stay hotel – the time you spend in a hotel
comfortable – nice and easy to use making you feel relaxed
enjoyable – something that is fun or pleasant
reception area – the front part of a hotel where guests check in
to provide services – to give help or do things for someone
to recommend – to say something is good and that someone should try it
lost luggage – bags that are missing when you travel
an emergency – a serious problem that needs help fast
a solution – a way to fix a problem
to arrange – to plan or organize something
a surprise – something you do to make someone happy without telling them first
unique – special only one of its kind
to describe – to say what something is like
a castle – a big old building where kings or queens lived
a candle – a stick of wax that gives light when it burns
to watch over residents – to look after people who live in a place
property – things that belong to someone
to belong to a group – to be part of a team or club
a key – a small object used to open a door or lock
a jacket – a short coat you wear over clothes
a sign of quality – something that shows something is good
skilled – good at doing something because you learned and practiced it
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Multiple choice, one answer correct:
1. what is a concierge?
a) a person who helps guests in a hotel
b) a person who cleans rooms
c) a person who cooks food
2. what does “to assist” mean?
a) to wait for someone
b) to help someone
c) to watch something
3. what is a “need”?
a) something you throw away
b) something you want or must have
c) something you see on tv
4. what is a “goal”?
a) a place to sleep
b) something you try to do or reach
c) a kind of food
5. what is a “stay” in a hotel?
a) a trip to the city
b) the time you sleep at home
c) the time you spend in a hotel
6. what does “comfortable” mean?
a) very noisy
b) nice and easy to use
c) very expensive
7. what is the “reception area”?
a) the hotel kitchen
b) the front part of a hotel where guests check in
c) the hotel pool
8. what does “to recommend” mean?
a) to say something is bad
b) to buy something
c) to say something is good
9. what is “lost luggage”?
a) bags that are missing when you travel
b) new bags you buy
c) bags you carry yourself
10. what is an “emergency”?
a) a holiday
b) a fun event
c) a serious problem needing fast help
11. what is a “solution”?
a) a place to visit
b) a type of food
c) a way to fix a problem
12. what does “to arrange” mean?
a) to lose something
b) to forget something
c) to plan or organize something
13. what is a “surprise”?
a) something you do to make someone happy without telling them first
b) something expected
c) a problem
14. what does “unique” mean?
a) very big
b) normal and usual
c) special; only one of its kind
15. what is a “castle”?
a) a hotel
b) a big old building where kings lived
c) a small house
16. what is a “candle”?
a) a type of food
b) a stick of wax that gives light when it burns
c) a book
17. what does “to watch over residents” mean?
a) to look after people who live in a place
b) to sleep at night
c) to leave people alone
18. what is “property”?
a) cars on the street
b) animals in the park
c) things that belong to someone
19. what is a “key”?
a) a shoe
b) a piece of paper
c) a small object used to open a door or lock
20. what is a “jacket”?
a) a hat
b) a short coat you wear over clothes
c) a type of shoe
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Answers:
1a 2b 3b 4b 5c 6b 7b 8c 9a 10c 11c 12c
13a 14c 15b 16b 17a 18c 19c 20b
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Fill in:
- A __________ helps guests in a hotel.
a) concierge
b) jacket
c) candle - To __________ means to belong to a group.
a) to watch
b) to lose
c) to belong - A __________ is a stick that gives light when it burns.
a) jacket
b) key
c) candle - To __________ means to plan or organize something.
a) to arrange
b) to watch
c) to assist - When something special happens, it is a __________.
a) surprise
b) need
c) goal - When your suitcase is missing, it is __________.
a) lost
b) unique
c) skilled - To __________ means to help someone.
a) to recommend
b) to assist
c) to describe - A __________ means a way to fix a problem.
a) goal
b) solution
c) stay - To __________ means to say what something is like.
a) to assist
b) to arrange
c) to describe - When people live in a building, the __________ watch over them.
a) concierges
b) castles
c) candles - A __________ is a big old building where kings lived.
a) castle
b) solution
c) surprise - A __________ is a short coat you wear over clothes.
a) jacket
b) key
c) candle - To __________ means to say something is good for others.
a) to recommend
b) to assist
c) to watch - A __________ is a small object to open a door.
a) jacket
b) key
c) candle - The hotel __________ is where guests get information.
a) concierge
b) reception area
c) property - When you feel good and relaxed, you are __________.
a) lost
b) comfortable
c) skilled - To __________ means to say something is good and others should try it.
a) to recommend
b) to assist
c) to watch - When you don’t have something important, you have a __________.
a) goal
b) need
c) property - An __________ is something special and one of a kind.
a) lost
b) unique
c) emergency - To __________ means to plan or organize something.
a) to arrange
b) to watch
c) to assist
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Answers:
1 a, 2 c, 3 c, 4 a, 5 a, 6 a, 7 b, 8 b, 9 c, 10 a,
11 a, 12 a, 13 a, 14 b, 15 b, 16 b, 17 a, 18 b, 19 c, 20 a
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Match the words with their correct definitions.
Words:
- concierge
- assist
- need
- goal
- stay
- comfortable
- reception area
- recommend
- lost luggage
- emergency
- solution
- arrange
- surprise
- castle
- key
Definitions:
a) A large old building where kings or nobles lived
b) To help someone
c) A place where guests get information in a hotel
d) Something special that happens unexpectedly
e) A plan or purpose you want to achieve
f) To organize or plan something
g) Something that opens a door or lock
h) When your bags do not arrive with you
i) A way to fix a problem
j) A short visit or time you spend somewhere, like a hotel
k) Feeling relaxed and happy with no pain or problems
l) A sudden serious situation that needs quick action
m) To say something is good and others should try it
n) Something necessary or wanted
o) An employee in a hotel who helps guests with many services
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Answers:
1 o, 2 b, 3 n, 4 e, 5 j, 6 k, 7 c, 8 m, 9 h,
10 l, 11 i, 12 f, 13 d, 14 a, 15 g
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True or false:
- A concierge helps guests with different services in a hotel.
- Lost luggage means your keys are missing.
- To recommend means to say something is good for others.
- A castle is a small modern building.
- An emergency is a situation that needs quick action.
- To arrange means to lose something important.
- Comfortable means feeling relaxed and happy.
- A reception area is where you park your car.
- A goal is something you want to achieve.
- To assist means to ignore someone’s needs.
- A key is used to open doors or locks.
- A surprise is always planned and expected.
_______________________
True:
1, 3, 5, 7, 9, 11
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Fill in:
I am Sam, and I work as a ___________ at a big hotel. Every day, I help guests with many things. In the morning, I greet people at the reception area. I answer __________ and give information about the city. I help guests with their luggage and call __________ for them. If someone loses their luggage, I try to find it. I also __________ good restaurants and plan __________ for visitors. Sometimes, I arrange surprises like __________ or gifts. I like my job because I meet many people. I work hard to make every stay comfortable and __________.
_______________________
recommend – questions – concierge – flowers – enjoyable – taxis – tours
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Correct version:
I am Sam, and I work as a concierge at a big hotel. Every day, I help guests with many things. In the morning, I greet people at the reception area. I answer questions and give information about the city. I help guests with their luggage and call taxis for them. If someone loses their luggage, I try to find it. I also recommend good restaurants and plan tours for visitors. Sometimes, I arrange surprises like flowers or gifts. I like my job because I meet many people. I work hard to make every stay comfortable and enjoyable.