🏖️🍹What young people should know about working in tourism and hospitality, with self-assessment cheat sheet🍹🏖️ (A2)

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– learning to communicate, serve, and grow in tourism

Tourism and hospitality are very popular jobs for young people today. These fields are full of energy and offer many chances to meet people from all over the world. Working in a hotel, restaurant, or travel company can be exciting and rewarding. But before starting, young people should know some important things.

First, they need to have good communication skills. People in tourism talk to guests every day. It is important to smile, be polite, and speak clearly. Knowing English or other foreign languages helps a lot because guests often come from many different countries.

Second, they should learn about customer service. Guests like to feel welcome and special. Being friendly, patient, and helpful makes a big difference. Good service brings guests back again.

Third, it is useful to understand new technology. Today, hotels and travel companies use computers, online booking, and social media. Young people who can use these tools are more successful at work.

Finally, it is important to think about sustainable tourism. More travelers now care about protecting nature and respecting local culture. Young workers should support these ideas and work in a responsible way.

In conclusion, a job in tourism and hospitality can be a great choice for young people who like people, learning, and helping others.

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Vocabulary:

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• Self-assessment – checking your own skills, knowledge, or abilities.
• A cheat sheet – a short paper or table that helps you remember important information.
• To be full of energy – to have a lot of power, strength, or motivation.
• To offer chances – to give opportunities to do something.
• To be exciting – to make you feel happy, interested, or enthusiastic.
• To be rewarding – to give you a good feeling because it is useful or helpful.
• Communication skills – the ability to speak, listen, and understand others.
• To smile – to show happiness by moving your mouth upwards.
• To be polite – to behave in a kind and respectful way.
• Customer service – helping and taking care of people who buy something or visit a business.
• Patient – able to wait calmly without getting angry.
• To make a difference – to change something in a good or important way.
• A tool – something you use to do a job or task.
• To be successful – to reach your goal or do well in something.
• Sustainable tourism – tourism that protects nature, helps local people, and does not harm the environment.
• To care about protecting nature – to want to keep plants, animals, and the environment safe.
• To respect local cultures – to be polite and careful with the traditions, habits, and beliefs of local people.
• To support – to help or give help to someone or something.
• A responsible way – doing something in a careful, safe, and correct way.
• In conclusion – a phrase to show the final idea or summary at the end of a text or speech.

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Word / Phrase	Meaning	Example Sentence
Self-assessment	Checking your own skills or abilities	I did a self-assessment to see what I can do well.
Cheat sheet	A short paper that helps you remember important information	I used a cheat sheet to learn new English words.
To be full of energy	To have a lot of power or motivation	She is full of energy in her new job.
To offer chances	To give opportunities	The school offers chances to join clubs.
To be exciting	To make you happy or interested	Traveling to a new country is exciting.
To be rewarding	To give a good feeling or be useful	Helping tourists can be very rewarding.
Communication skills	Ability to speak and understand others	Good communication skills are important in hotels.
To smile	To show happiness with your mouth	The guide smiled at all the guests.
To be polite	To behave in a kind and respectful way	Always be polite to customers.
Customer service	Helping people who buy or visit	Good customer service makes guests happy.
Patient	Able to wait calmly	You must be patient when guests have questions.
To make a difference	To change something in a good way	Volunteers make a difference in the community.
Tool	Something you use to do a job	A computer is an important tool at work.
To be successful	To reach your goal	She is successful because she works hard.
Sustainable tourism	Tourism that protects nature and local people	Sustainable tourism helps local villages and animals.
To care about protecting nature	To want to keep the environment safe	Tourists should care about protecting nature.
To respect local cultures	To be polite with local traditions	Visitors must respect local cultures.
To support	To help someone or something	We support small local businesses.
A responsible way	Doing something carefully and correctly	We should travel in a responsible way.
In conclusion	A phrase for the final idea or summary	In conclusion, tourism can help local people.

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Multiple choice, one answer correct:

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audio 1:

audio 2:

1. What is a self-assessment?
A) Checking your own skills and abilities
B) Reading a book about skills at school
C) Listening to instructions from the teacher

2. What is a cheat sheet?
A) A large book with many details and pictures
B) A short paper that helps you remember information
C) A note from a friend to copy answers

3. What does “to be full of energy” mean?
A) To feel tired and want to sleep all day
B) To have a lot of power and motivation
C) To sit quietly and do nothing important

4. What does “to offer chances” mean?
A) To stay home and not do anything at all
B) To give opportunities to try something new
C) To take away chances from other people

5. What does “to be exciting” mean?
A) To make you feel tired or sleepy quickly
B) To be boring and not fun at all
C) To make you happy, interested, or curious

6. What does “to be rewarding” mean?
A) To give a good feeling or be useful
B) To have no effect or nothing important
C) To be very difficult and make you fail

7. What are communication skills?
A) The ability to run, jump, or move quickly
B) The ability to speak and understand other people
C) The ability to draw, paint, or create art

8. What does “to smile” mean?
A) To show happiness with your mouth and face
B) To close your eyes and ignore others
C) To say words in a loud and angry voice

9. What does “to be polite” mean?
A) To shout, push, or ignore other people
B) To run fast and not listen to anyone
C) To behave in a kind and respectful way

10. What is customer service?
A) Only cleaning rooms and washing dishes daily
B) Helping people who visit or buy from a business
C) Only cooking food for guests or workers

11. What does “patient” mean?
A) Able to wait calmly without getting angry
B) Easily angry or annoyed when things take time
C) Always in a hurry and never waiting long

——-end of audio 1———

12. What does “to make a difference” mean?
A) To stay the same and do nothing important
B) To change something in a good and important way
C) To leave problems for someone else to fix

13. What is a tool?
A) Something useful to help you do a task or job
B) Something you wear or carry in your pocket
C) Something you eat to stay healthy every day

14. What does “to be successful” mean?
A) To fail at everything you try to do
B) To reach your goal or do something well
C) To rest, sleep, or not do much at all

15. What is sustainable tourism?
A) Tourism that only happens in big cities
B) Tourism that wastes resources and causes damage
C) Tourism that helps nature and local people

16. What does “to care about protecting nature” mean?
A) To cut trees, pollute rivers, or harm animals
B) To want to keep the environment safe and clean
C) To not care about plants, animals, or rivers

17. What does “to respect local cultures” mean?
A) To ignore customs and take whatever you want
B) To break rules and behave badly in the area
C) To be polite and careful with local traditions

18. What does “to support” mean?
A) To leave people alone and not offer help
B) To help someone or something in a kind way
C) To take things without asking or caring

19. What does “a responsible way” mean?
A) Doing something carefully and in the right way
B) Doing nothing and ignoring what you should do
C) Doing something quickly without thinking at all

20. What does “in conclusion” mean?
A) A phrase at the start of a paragraph or story
B) A phrase used to show the final idea or summary
C) A question asked at the beginning of a text

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Answers:

1-A, 2-B, 3-B, 4-B, 5-C, 6-A, 7-B,
8-A, 9-C, 10-B, 11-A, 12-B, 13-A, 14-B,
15-C, 16-B, 17-C, 18-B, 19-A, 20-B

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Correct version:

1. What is a self-assessment? – Checking your own skills and abilities
2. What is a cheat sheet? – A short paper that helps you remember information
3. What does “to be full of energy” mean? – To have a lot of power and motivation
4. What does “to offer chances” mean? – To give opportunities to try something new
5. What does “to be exciting” mean? – To make you happy, interested, or curious
6. What does “to be rewarding” mean? – To give a good feeling or be useful
7. What are communication skills? – The ability to speak and understand other people
8. What does “to smile” mean? – To show happiness with your mouth and face
9. What does “to be polite” mean? – To behave in a kind and respectful way
10. What is customer service? – Helping people who visit or buy from a business
11. What does “patient” mean? – Able to wait calmly without getting angry
12. What does “to make a difference” mean? – To change something in a good and important way
13. What is a tool? – Something useful to help you do a task or job
14. What does “to be successful” mean? – To reach your goal or do something well
15. What is sustainable tourism? – Tourism that helps nature and local people
16. What does “to care about protecting nature” mean? – To want to keep the environment safe and clean
17. What does “to respect local cultures” mean? – To be polite and careful with local traditions
18. What does “to support” mean? – To help someone or something in a kind way
19. What does “a responsible way” mean? – Doing something carefully and in the right way
20. What does “in conclusion” mean? – A phrase used to show the final idea or summary

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Word-definition matching exercise :

Words:

1. Self-assessment
2. Cheat sheet
3. To be full of energy
4. To offer chances
5. To be exciting
6. To be rewarding
7. Communication skills
8. To smile
9. To be polite
10. Customer service
11. Patient
12. To make a difference
13. Tool
14. To be successful
15. Sustainable tourism
16. To care about protecting nature
17. To respect local cultures
18. To support
19. A responsible way
20. In conclusion

Definitions:

A. To behave in a kind and respectful way
B. A short paper that helps you remember information
C. To have a lot of power and motivation
D. Doing something carefully and in the right way
E. To help someone or something in a kind way
F. To change something in a good and important way
G. A phrase used to show the final idea or summary
H. Something useful to help you do a task or job
I. To give opportunities to try something new
J. Tourism that helps nature and local people
K. To show happiness with your mouth and face
L. Able to wait calmly without getting angry
M. To be happy, interested, or curious
N. Checking your own skills and abilities
O. Helping people who visit or buy from a business
P. The ability to speak and understand other people
Q. To give a good feeling or be useful
R. To want to keep the environment safe and clean
S. To be polite and careful with local traditions
T. A phrase at the end of a paragraph or story

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Answers:

1-N, 2-B, 3-C, 4-I, 5-M, 6-Q, 7-P, 8-K,
9-A, 10-O, 11-L, 12-F, 13-H, 14-Q, 15-J,
16-R, 17-S, 18-E, 19-D, 20-G

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Correct answers:

1. Self-assessment – Checking your own skills and abilities
2. Cheat sheet – A short paper that helps you remember information
3. To be full of energy – To have a lot of power and motivation
4. To offer chances – To give opportunities to try something new
5. To be exciting – To make you happy, interested, or curious
6. To be rewarding – To give a good feeling or be useful
7. Communication skills – The ability to speak and understand other people
8. To smile – To show happiness with your mouth and face
9. To be polite – To behave in a kind and respectful way
10. Customer service – Helping people who visit or buy from a business
11. Patient – Able to wait calmly without getting angry
12. To make a difference – To change something in a good and important way
13. Tool – Something useful to help you do a task or job
14. To be successful – To reach your goal or do something well
15. Sustainable tourism – Tourism that helps nature and local people
16. To care about protecting nature – To want to keep the environment safe and clean
17. To respect local cultures – To be polite and careful with local traditions
18. To support – To help someone or something in a kind way
19. A responsible way – Doing something carefully and in the right way
20. In conclusion – A phrase used to show the final idea or summary

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True or false:

1. To support someone means helping them in a kind way.
2. Communication skills are about drawing and painting well.
3. To make a difference means to stay the same and do nothing.
4. Being full of energy means having a lot of motivation.
5. A cheat sheet is a long book with many pages.
6. Customer service means ignoring visitors and customers.
7. To smile shows happiness with your mouth and face.
8. Being patient means getting angry when you wait.
9. To be rewarding gives a good feeling or is useful.
10. Sustainable tourism helps nature and local people.
11. To offer chances means giving opportunities to try new things.
12. To be polite means to behave in a kind and respectful way.
13. In conclusion is a phrase used at the start of a text.
14. A tool is something useful to help you do a task or job.

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True: 1,4,7,9,10,11,12,14

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Correct answers:

1. To support someone means helping them in a kind way.
2. Communication skills are about drawing and painting well. True is: The ability to speak and understand other people
3. To make a difference means to stay the same and do nothing. True is: To change something in a good and important way
4. Being full of energy means having a lot of motivation.
5. A cheat sheet is a long book with many pages. True is: A short paper that helps you remember information
6. Customer service means ignoring visitors and customers. True is: Helping people who visit or buy from a business
7. To smile shows happiness with your mouth and face.
8. Being patient means getting angry when you wait. True is: Able to wait calmly without getting angry
9. To be rewarding gives a good feeling or is useful.
10. Sustainable tourism helps nature and local people.
11. To offer chances means giving opportunities to try new things.
12. To be polite means to behave in a kind and respectful way.
13. In conclusion is a phrase used at the start of a text. True is: A phrase used to show the final idea or summary
14. A tool is something useful to help you do a task or job.

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Fill in, words below:

rewarding, smile, full of energy, customer service,
communication skills, offer chances,
cheat sheet, polite, exciting,
self-assessment

1. Before starting a new job, it is good to do a __________ to check your skills.
2. A small paper that helps you remember important information is called a __________.
3. Being __________ helps you work well and enjoy your day.
4. Good companies always __________ to try new ideas for employees.
5. Visiting a new city can be very __________ if you see interesting places.
6. Helping guests and seeing them happy is very __________.
7. In hotels, it is important to have good __________ to understand and help customers.
8. When you meet guests, it is friendly to __________.
9. Always be __________ when talking to people from different cultures.
10. Good __________ means helping visitors and answering their questions politely.

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Correct answers:

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1. Before starting a new job, it is good to do a self-assessment to check your skills.
2. A small paper that helps you remember important information is called a cheat sheet.
3. Being full of energy helps you work well and enjoy your day.
4. Good companies always offer chances to try new ideas for employees.
5. Visiting a new city can be very exciting if you see interesting places.
6. Helping guests and seeing them happy is very rewarding.
7. In hotels, it is important to have good communication skills to understand and help customers.
8. When you meet guests, it is friendly to smile.
9. Always be polite when talking to people from different cultures.
10. Good customer service means helping visitors and answering their questions politely.

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Interview, fill in, words below:

support – self-assessment – full of energy – patient –
rewarding – communication skills – exciting –
better – customer service – polite –
smile – offer chances –
cheat sheet –
exciting

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Title: Interview: How to Be Successful in Tourism

1. Youngster: Hello! I want to work in tourism. What is the first thing I should do?
Expert: First, do a __________ to check your skills and see what you are good at.

2. Youngster: Why is a self-assessment important?
Expert: It helps you know your strengths and weaknesses. Then you can improve and work __________.

3. Youngster: Do I need to talk to guests?
Expert: Yes, good __________ are very important. You must talk and listen to guests carefully.

4. Youngster: What does being polite mean in tourism?
Expert: Being __________means speaking kindly and respecting all guests, even if they are upset.

5. Youngster: How about being patient?
Expert: Being __________ helps when guests ask many questions or need help. It shows you care.

6. Youngster: Should I smile to the guests?
Expert: Absolutely! A __________ makes guests feel welcome and happy.

7. Youngster: What if I forget something important?
Expert: You can use a __________ to remember key information about the hotel or city.

8. Youngster: How can I help guests in different ways?
Expert: Good __________ means answering questions, solving problems, and making guests comfortable.

9. Youngster: Can I give guests new experiences?
Expert: Yes, you can __________ for them to try activities or visit special places.

10. Youngster: Is tourism always fun?
Expert: It can be very _________, because you meet new people and see new places.

11. Youngster: Is it hard work?
Expert: Sometimes it is busy, but if you are__________, you can manage and enjoy your work.

12. Youngster: Will I feel happy in this job?
Expert: Yes! Tourism is very __________ when you help guests and see them enjoy their stay.

13. Youngster: Should I support my team?
Expert: Always. To __________ your colleagues is important. You can work better together and help guests faster.

14. Youngster: Any final advice to be successful?
Expert: Respect local culture, be polite, smile, help guests, and stay full of energy. If you do all this, tourism can be __________ and rewarding.

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Full version:

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Title: Interview: How to Be Successful in Tourism

1. Youngster: Hello! I want to work in tourism. What is the first thing I should do?
Expert: First, do a self-assessment to check your skills and see what you are good at.

2. Youngster: Why is a self-assessment important?
Expert: It helps you know your strengths and weaknesses. Then you can improve and work better.

3. Youngster: Do I need to talk to guests?
Expert: Yes, good communication skills are very important. You must talk and listen to guests carefully.

4. Youngster: What does being polite mean in tourism?
Expert: Being polite means speaking kindly and respecting all guests, even if they are upset.

5. Youngster: How about being patient?
Expert: Being patient helps when guests ask many questions or need help. It shows you care.

6. Youngster: Should I smile to the guests?
Expert: Absolutely! A smile makes guests feel welcome and happy.

7. Youngster: What if I forget something important?
Expert: You can use a cheat sheet to remember key information about the hotel or city.

8. Youngster: How can I help guests in different ways?
Expert: Good customer service means answering questions, solving problems, and making guests comfortable.

9. Youngster: Can I give guests new experiences?
Expert: Yes, you can offer chances for them to try activities or visit special places.

10. Youngster: Is tourism always fun?
Expert: It can be very exciting, because you meet new people and see new places.

11. Youngster: Is it hard work?
Expert: Sometimes it is busy, but if you are full of energy, you can manage and enjoy your work.

12. Youngster: Will I feel happy in this job?
Expert: Yes! Tourism is very rewarding when you help guests and see them enjoy their stay.

13. Youngster: Should I support my team?
Expert: Always. To support your colleagues is important. You can work better together and help guests faster.

14. Youngster: Any final advice to be successful?
Expert: Respect local culture, be polite, smile, help guests, and stay full of energy.
——————-end of audio ;-)———–
If you do all this, tourism can be exciting and rewarding.

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Tourism & hospitality self-assessment cheat sheet