- analyze yourself
Working in hospitality and tourism is a job where people need many different skills. To grow in this field, it is important to know your strengths and weaknesses.
One big strength in hospitality is good communication. A good worker can speak clearly, smile, and talk in a friendly way. They also listen carefully to guests. Another important strength is service. Good workers help guests quickly, understand their needs, and stay calm when guests are angry. Many people in this field speak more than one language and respect different cultures. Teamwork and responsibility are also very important. Good workers come to work on time, work well with others, and follow company rules. They can solve problems and stay calm during busy times.
Weaknesses are also normal. Some people feel shy when they talk to guests. Others do not understand some accents or forget details. Some feel stressed when the hotel is busy. Weakness is not something bad. It shows where we can learn and grow.
To improve, we can take small steps. We can smile and say hello to one guest every day, learn new English words, and practice speaking. We can also breathe deeply when stressed and practice work steps with friends. Strengths make us proud, and weaknesses help us grow. With small steps, we can become better every day.
___________________________
Vocabulary:
- different skills – things you can do well
- to grow in a field – to get better in a job
- strengths – things you are good at
- weaknesses – things you find difficult
- communication – talking and listening to people
- to speak clearly – to say words so people can understand
- to listen carefully – to hear and pay attention
- to understand a person’s needs – to know what a person wants
- to stay calm – to not feel nervous or worried
- to be angry – to feel upset or mad
- to respect cultures – to be polite to people from different countries
- responsibility – doing your work and duties
- to be on time – to not be late
- to follow rules – to do what is allowed or expected
- to solve problems – to find a solution when there is a problem
- an accent – the way someone’s voice sounds when they speak a language
- to forget details – to not remember small things
- to feel stressed – to feel worried or tense
- to learn to grow – to get better by learning new things
- to improve – to become better at something
- to take small steps – to do little things every day to get better
- to practice speaking – to speak again and again to get better
- to breathe deeply – to take big, slow breaths
- to practice work steps – to do your work in order to get better
- to be proud – to feel happy about what you do
#################
Multiple choice, one answer correct:
part 1:
part 2:
1. What are different skills?
A) Things you can do well in work or life
B) Things you cannot see or notice in your life
C) Things you eat or drink every day
2. What does “to grow in a field” mean?
A) To get better in a job over time
B) To play in a garden with plants
C) To improve skills or knowledge in work
3. What are strengths?
A) Things you are good at in work or life
B) Things you do not like or avoid doing
C) Things you forget or cannot remember
4. What are weaknesses?
A) Things you do slowly or carefully
B) Things you enjoy doing every day
C) Things you find difficult or hard
5. What is communication?
A) Reading books quietly or writing letters
B) Talking and listening to share ideas
C) Eating meals together with people
6. What does “to speak clearly” mean?
A) To say words so others understand
B) To speak quietly to yourself
C) To read or write words slowly
7. What does “to listen carefully” mean?
A) To speak loudly or shout
B) To ignore people and do something else
C) To hear and pay attention carefully
8. What does “to understand a person’s needs” mean?
A) To write notes or draw pictures
B) To know what a person wants
C) To help someone with what they need
9. What does “to stay calm” mean?
A) To not feel nervous, angry, or worried
B) To run quickly or move very fast
C) To keep relaxed when busy
10. What does “to be angry” mean?
A) To feel upset or mad
B) To feel very happy or excited
C) To feel annoyed because of something
11. What does “to respect cultures” mean?
A) To be polite to people from different countries
B) To travel or visit other countries
C) To accept people’s traditions and ways
12. What is responsibility?
A) Doing your work and duties carefully
B) Playing games or relaxing at home
C) Taking care of work only sometimes
13. What does “to be on time” mean?
A) To wake up late and run quickly
B) To arrive when expected
C) To come at the correct time
——-end of audio file———
14. What does “to follow rules” mean?
A) To obey instructions and complete work
B) To sing songs or do hobbies
C) To do what is allowed or expected
15. What does “to solve problems” mean?
A) To eat or rest when tired
B) To find a solution when there is a problem
C) To fix problems calmly and quickly
16. What is an accent?
A) The way someone’s voice sounds
B) The music someone listens to
C) The way a person pronounces words
17. What does “to forget details” mean?
A) To not remember small things
B) To lose your things or misplace objects
C) To forget little information just learned
18. What does “to feel stressed” mean?
A) To feel worried, nervous or tense
B) To feel relaxed or calm
C) To feel nervous or pressured
19. What does “to learn to grow” mean?
A) To get a bit better by learning new things
B) To run or move fast
C) To improve skills by practicing regularly
20. What does “to improve” mean?
A) To get a new job
B) To play games or have fun
C) To get better at work or learning
21. What does “to take small steps” mean?
A) To do little things every day to get better
B) To run fast all the time
C) To practice big actions quickly
22. What does “to practice speaking” mean?
A) To speak again and again to improve
B) To listen to music or watch TV
C) To not talk often and practice with others
23. What does “to breathe deeply” mean?
A) To take big, quick breaths to feel calm
B) To run fast or move quickly
C) To breathe slowly and deeply to relax
24. What does “to practice work steps” mean?
A) To do your work steps again and again
B) To sleep or rest after work
C) To not repeat work tasks to get better
25. What does “to be proud” mean?
A) To feel good
B) To feel tired or sleepy
C) To feel happy about what you do
_______________________
Answers:
1A, 2C, 3A, 4C, 5B, 6A, 7C, 8B, 9A, 10C,
11A, 12A, 13B,,14C, 15B, 16C, 17A, 18A,
19C, 20C, 21A, 22A, 23C, 24A, 25C
______________________
Correct version:
- What are different skills?
That means: Things you can do well in work or life - What does “to grow in a field” mean?
That means: To improve skills or knowledge in work - What are strengths?
That means: Things you are good at in work or life - What are weaknesses?
That means: Things you find difficult or hard - What is communication?
That means: Talking and listening to share ideas - What does “to speak clearly” mean?
That means: To say words so others understand - What does “to listen carefully” mean?
That means: To hear and pay attention carefully - What does “to understand a person’s needs” mean?
That means: To know what a person wants - What does “to stay calm” mean?
That means: To not feel nervous, angry, or worried - What does “to be angry” mean?
That means: To feel annoyed because of something - What does “to respect cultures” mean?
That means: To be polite to people from different countries - What is responsibility?
That means: Doing your work and duties carefully - What does “to be on time” mean?
That means: To arrive when expected - What does “to follow rules” mean?
That means: To do what is allowed or expected - What does “to solve problems” mean?
That means: To find a solution when there is a problem - What is an accent?
That means: The way a person pronounces words - What does “to forget details” mean?
That means: To not remember small things - What does “to feel stressed” mean?
That means: To feel worried, nervous or tense - What does “to learn to grow” mean?
That means: To improve skills by practicing regularly - What does “to improve” mean?
That means: To get better at work or learning - What does “to take small steps” mean?
That means: To do little things every day to get better - What does “to practice speaking” mean?
That means: To speak again and again to improve - What does “to breathe deeply” mean?
That means: To breathe slowly and deeply to relax - What does “to practice work steps” mean?
That means: To do your work steps again and again
———–end of audio file———- - What does “to be proud” mean?
That means: To feel happy about what you do
####################
Fill in:
- Working in hospitality and tourism ______ many different skills.
A) needs B) eats C) sleeps - To grow in this field, it is important to ______ your strengths and weaknesses.
A) know B) ignore C) forget - A good worker can ______ clearly, smile, and talk in a friendly way.
A) write B) sing C) speak - They also ______ carefully to guests.
A) watch B) listen C) read - Good workers help guests quickly, ______ their needs, and stay calm when guests are angry.
A) understand B) ignore C) forget - Many people in this field ______ more than one language and respect different cultures.
A) listen B) jump C) speak - Good workers come to work on time, ______ well with others, and follow company rules.
A) speak B) work C) run - They can ______ problems and stay calm during busy times.
A) solve B) eat C) ignore - Some people feel shy when they ______ to guests.
A) write B) listen C) talk - Others do not ______ some accents or forget details.
A) understand B) run C) jump - Some feel stressed when the hotel is busy, but weakness shows where we can ______ and grow.
A) eat B) learn C) sleep - We can take small steps to ______, like smiling and saying hello to one guest every day.
A) forget B) jump C) improve - We can also ______ deeply when stressed.
A) breathe B) eat C) sleep - We can ______ work steps with friends to get better.
A) jump B) ignore C) practice - Strengths make us proud, and weaknesses help us ______.
A) sleep B) grow C) eat
————————————–
Answers:
1A, 2A, 3C, 4B, 5A, 6C, 7B, 8A,
9C, 10A, 11B, 12C, 13A, 14C, 15B
________________________
Correct version:
- Working in hospitality and tourism requires many different skills.
- To grow in this field, it is important to know your strengths and weaknesses.
- A good worker can speak clearly, smile, and talk in a friendly way.
- They also listen carefully to guests.
- Good workers help guests quickly, understand their needs, and stay calm when guests are angry.
- Many people in this field speak more than one language and respect different cultures.
- Good workers come to work on time, work well with others, and follow company rules.
- They can solve problems and stay calm during busy times.
- Some people feel shy when they talk to guests.
- Others do not understand some accents or forget details.
- Some feel stressed when the hotel is busy, but weakness shows where we can learn and grow.
- We can take small steps to improve, like smiling and saying hello to one guest every day.
- We can also breathe deeply when stressed.
- We can practice work steps with friends to get better.
- Strengths make us proud, and weaknesses help us grow.
########################
Match the vocabulary word to the correct definition:
Word:
- different skills
- strengths
- weaknesses
- communication
- to speak clearly
- to listen carefully
- to understand a person’s needs
- to stay calm
- responsibility
- to be on time
- to follow rules
- to solve problems
- to improve
- to take small steps
Definitions:
A) Talking and listening to people
B) Doing little things every day to get better
C) To not be late
D) Things you are good at
E) Doing your work and duties
F) To say words so people can understand
G) To get better by learning new things
H) Things you find difficult
I) To hear and pay attention
J) To find a solution when there is a problem
K) To do what is allowed or expected
L) To not feel nervous or worried
M) Things you can do well
N) To know what a person wants
__________________________
Answers:
1M, 2D, 3H, 4A, 5F, 6I, 7N,
8L, 9E, 10C, 11K, 12J, 13G, 14B
_________________________
Correct answers:
- different skills – things you can do well
- strengths – things you are good at
- weaknesses – things you find difficult
- communication – talking and listening to people
- to speak clearly – to say words so people can understand
- to listen carefully – to hear and pay attention
- to understand a person’s needs – to know what a person wants
- to stay calm – to not feel nervous or worried
- responsibility – doing your work and duties
- to be on time – to not be late
- to follow rules – to do what is allowed or expected
- to solve problems – to find a solution when there is a problem
- to improve – to get better by learning new things
- to take small steps – to do little things every day to get better
####################
A dialogue, complete, fill in, words below:
expert – advice – easy – learning – difficult –
school – mistakes – better – skills –
step by step – speak –
follow – breathe
————————————-
1. Interviewer: Hello! Can you tell us your name?
Expert: Hello! My name is Maria.
2. Interviewer: What is your job?
Expert: I am an __________ in personal skills.
3. Interviewer: Why do people need to know their skills?
Expert: It helps them do __________ in work, school, and life.
4. Interviewer: How can someone find their strengths?
Expert: They can try new things and see what is __________ for them.
5. Interviewer: And how can someone see their weaknesses?
Expert: They can notice what is __________ or ask friends for help.
6. Interviewer: Can teachers help with this?
Expert: Yes, teachers can give __________ and tell you what you do well.
7. Interviewer: What about friends? Can they help too?
Expert: Yes, friends can see your __________ and give helpful feedback.
8. Interviewer: What should someone do after they know their strengths?
Expert: They should use their strengths in work or __________
9. Interviewer: And after they know their weaknesses?
Expert: They can try to improve them __________.
10. Interviewer: How can people improve their skills?
Expert: By practicing every day and __________ new things.
11. Interviewer: How can someone communicate better with others?
Expert: They should __________ clearly and listen carefully.
12. Interviewer: What can people do if they feel nervous or stressed?
Expert: They can stay calm and __________ deeply.
13. Interviewer: Why is it important to _________ rules?
Expert: Rules help everyone work together safely and fairly.
14. Interviewer: What is your main advice for young people?
Expert: Use your strengths, learn from __________, and always try to improve.
——————————-
Correct version:
1. Interviewer: Hello! Can you tell us your name?
Expert: Hello! My name is Maria.
2. Interviewer: What is your job?
Expert: I am an expert in personal skills.
3. Interviewer: Why do people need to know their skills?
Expert: It helps them do better in work, school, and life.
4. Interviewer: How can someone find their strengths?
Expert: They can try new things and see what is easy for them.
5. Interviewer: And how can someone see their weaknesses?
Expert: They can notice what is difficult or ask friends for help.
6. Interviewer: Can teachers help with this?
Expert: Yes, teachers can give advice and tell you what you do well.
7. Interviewer: What about friends? Can they help too?
Expert: Yes, friends can see your skills and give helpful feedback.
8. Interviewer: What should someone do after they know their strengths?
Expert: They should use their strengths in work or school.
9. Interviewer: And after they know their weaknesses?
Expert: They can try to improve them step by step.
10. Interviewer: How can people improve their skills?
Expert: By practicing every day and learning new things.
11. Interviewer: How can someone communicate better with others?
Expert: They should speak clearly and listen carefully.
12. Interviewer: What can people do if they feel nervous or stressed?
Expert: They can stay calm and breathe deeply.
13. Interviewer: Why is it important to follow rules?
Expert: Rules help everyone work together safely and fairly.
14. Interviewer: What is your main advice for young people?
Expert: Use your strengths, learn from mistakes, and always try to improve.
##########################
True or false:
- Maria is an expert in personal skills.
- People do not need to know their skills.
- Strengths are things that are easy and good for a person.
- Weaknesses are always bad and cannot be improved.
- Teachers can give advice about your skills.
- Friends cannot help you notice your strengths or weaknesses.
- After knowing your strengths, you should use them in work or school.
- You should ignore your weaknesses and not try to improve them.
- Practicing every day helps you improve skills.
- Speaking clearly and listening carefully helps communication.
- Feeling nervous or stressed is good and should not be managed.
- Following rules is not important in work or school.
________________________
True: 1,3,5,7,8,9,10
________________________
Full version:
- Maria is an expert in personal skills.
- People do not need to know their skills. True is: People need to know their skills.
- Strengths are things that are easy and good for a person.
- Weaknesses are always bad and cannot be improved. True is: Weaknesses can be improved with practice.
- Teachers can give advice about your skills.
- Friends cannot help you notice your strengths or weaknesses. True is: Friends can help you notice your strengths and weaknesses.
- After knowing your strengths, you should use them in work or school.
- You should ignore your weaknesses and not try to improve them. True is: You should try to improve your weaknesses.
- Practicing every day helps you improve skills.
- Speaking clearly and listening carefully helps communication.
- Feeling nervous or stressed is good and should not be managed. True is: Feeling nervous or stressed should be managed.
- Following rules is not important in work or school. True is: Following rules is important in work or school.
###################
