making a guest happy
You work at the frontdesk of a *****hotel in Siem Reap.
An American guest is about to check in. You welcome him/her with ‚Happy Thanksgiving‘.
You’ve made the guest happy, he/she didn’t expect that.
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DIALOGUE
As the guest approaches the front desk, I greet him warmly with a smile:
„Good afternoon, sir! Happy Thanksgiving! We’re so glad to have you here at our hotel. I hope you’re having a wonderful time in Siem Reap.“
The guest looks pleasantly surprised, a smile spreading across his face.
„Wow, I didn’t expect that! Thank you so much for the warm welcome. That’s a nice touch,“ he responds.
I continue, „It’s our pleasure! We want to make sure you feel at home here. If there’s anything you need, please don’t hesitate to ask.“
His eyes light up with appreciation as he checks in, and it’s clear he’s already having a better experience than expected, feeling welcomed not just by the hotel but by the thoughtful gesture on a holiday far from home.
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Some information on Thanksgiving
Thanksgiving is a holiday celebrated in the United States on the fourth Thursday of November every year. It is a time for people to come together with their families and friends to give thanks for the good things in their lives. The holiday started many years ago, in 1621, when the Pilgrims and Native Americans shared a meal to celebrate their good harvest.
On Thanksgiving, families usually gather to have a big meal. The most common food is turkey, but people also eat stuffing, mashed potatoes, cranberry sauce, and pumpkin pie. It’s a day to show gratitude and spend time with loved ones. Many people also watch parades on TV or sports like American football.
In addition to spending time with family, Thanksgiving is a time when people help others. Many charities provide meals to those who don’t have enough to eat. Overall, Thanksgiving is a time for reflection, gratitude, and sharing good moments with the people we care about. It is a special holiday that brings people together.
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Find the word defined in the ‚Some information on Thanksgiving‘ text:
- _______Feeling thankful for something good that has happened or for something someone has done for you.
- ______To do something special to show happiness or appreciation, often for an important event or holiday.
- ________A small, red fruit that is often used in sauces or drinks.
- _______Thinking about something, especially to understand it better or remember it.
- ________Food that is squished or mashed into small pieces, like mashed potatoes.
- __________The time when crops are collected from the fields, or the crops themselves.
- ________A large bird that is commonly eaten, especially at Thanksgiving.
- _________Organizations that help people who are in need, often by giving food, money, or other support.
- _________A mixture of food, like bread and spices, that is often cooked inside a turkey.
- ________A large, round orange fruit that is used in many foods, especially pies.
- ________To give part of what you have to someone else.
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Here are 10 statements based on the text, with correct and incorrect statements –
which are correct?
- Thanksgiving is celebrated on the first Thursday of November.
- The Pilgrims and Native Americans shared a meal to celebrate Thanksgiving in 1621.
- On Thanksgiving, people usually eat pizza and hamburgers.
- The holiday is about giving thanks for good things in life.
- People usually spend Thanksgiving alone without family or friends.
- The main food on Thanksgiving is turkey.
- Thanksgiving is only celebrated in the United States.
- Charities help by providing meals to those in need during Thanksgiving.
- People often celebrate Thanksgiving by watching basketball.
- People reflect on their lives and feel gratitude during Thanksgiving.
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Here are the 10 multiple-choice questions based on the Thanksgiving text, more than one answer may be correct:
- When is Thanksgiving celebrated?
A) The first Thursday of November
B) The second Thursday of November
C) The fourth Thursday of November
D) The first Wednesday of November - Who shared a meal to celebrate Thanksgiving in 1621?
A) The Pilgrims and Native Americans
B) The Pilgrims and British
C) Native Americans and Africans
D) Native Americans and Europeans - What is the most common food eaten on Thanksgiving?
A) Chicken
B) Turkey
C) Fish
D) Beef - What other foods are commonly eaten on Thanksgiving?
A) Stuffing
B) Mashed potatoes
C) Pizza
D) Cranberry sauce - What do people usually do on Thanksgiving besides eating?
A) Watch parades
B) Watch sports like American football
C) Go on a vacation
D) Attend a concert - What is one of the main purposes of Thanksgiving?
A) To travel
B) To give thanks for the good things in life
C) To buy gifts for others
D) To decorate homes - Which of the following is NOT typically part of a Thanksgiving meal?
A) Turkey
B) Pumpkin pie
C) Ice cream
D) Mashed potatoes - What is a common activity during Thanksgiving aside from the meal?
A) Watching movies
B) Reflecting on life
C) Shopping for Black Friday deals
D) Playing video games - How do many people help others on Thanksgiving?
A) By giving them presents
B) By providing meals to those in need
C) By visiting hospitals
D) By donating money to charities - What is Thanksgiving mainly a time for?
A) Reflection and gratitude
B) Resting at home
C) Celebrating birthdays
D) Spending time with loved ones
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Complete the sentences:
- Thanksgiving is a __________ celebrated in the United States.
- It is a time for people to come together with their families and __________.
- The holiday started in __________, when the Pilgrims and Native Americans shared a meal.
- On Thanksgiving, families usually gather to have a big __________.
- The most common __________ eaten on Thanksgiving is turkey.
- People also eat stuffing, mashed potatoes, cranberry __________, and pumpkin pie.
- It’s a day to show __________ and spend time with loved ones.
- Many people watch __________ on TV or sports like American football.
- Many __________ provide meals to those who don’t have enough to eat.
- Thanksgiving is a time for __________, gratitude, and sharing good moments.
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Which phrase are we looking for?
Find the word in the text.
