You work at the front desk of a ***** hotel, you want to improve your service by improving your body language.
Improving your body language at the front desk helps guests feel welcome and comfortable.
1. **Stand Tall**
– Keep your back straight and stand confidently.
– Don’t slouch or lean on the desk.
2. **Smile Genuinely**
– A warm smile makes guests feel welcome.
– Smile naturally, not forced.
3. **Make Eye Contact**
– Look at guests when you talk to them.
– Don’t stare, but don’t avoid eye contact either.
4. **Use Open Hand Gestures**
– Use your hands to guide or explain things.
– Avoid crossing your arms or putting your hands in your pockets.
5. **Face the Guest**
– Turn your body toward the guest when speaking.
– Don’t turn your back or look distracted.
6. **Nod to Show Understanding**
– Nod slightly to show you are listening.
– This makes guests feel heard.
7. **Avoid Fidgeting**
– Don’t play with pens, phones, or your hair.
– Stay calm and focused.
8. **Be Polite with Your Movements**
– Move smoothly, not too fast or too slow.
– Avoid pointing with one finger—use your whole hand.
9. **Stay Relaxed**
– Keep your shoulders relaxed, not tense.
– Take a deep breath if you feel nervous.
10. **Mirror the Guest’s Mood**
– If the guest is cheerful, smile more.
– If the guest is serious, be calm and respectful.
Practicing these tips will make you look confident, friendly, and professional!
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