F&B – Sareth’s dream (A1, present simple)

• learning, helping, and smiling every day

Sareth wants to work in Food & Beverage (F&B) in a luxury hotel. She is told to contact Siti, a young lady, who is F&B manager at Senggigi beach on Java via WhatsApp.
Siti summarizes a couple of important facts.

F&B workers are very important in hotels and restaurants. They do many jobs to help guests enjoy their meals. Some F&B workers serve food and drinks. Some work in the kitchen to cook and prepare meals. Some clean tables and rooms. Some make drinks like coffee or juice.

A good F&B worker is friendly and polite. They always smile and treat guests with respect. They work fast and carefully. Mistakes can make guests unhappy, so they must pay attention.

F&B workers also need to be clean and organized. They wash hands, wear a clean uniform, and keep the dining area tidy. This helps guests feel safe and comfortable.

Teamwork is very important. F&B workers help each other and follow instructions from the manager. They also learn new skills like English, computer, and hotel rules.

Being an F&B worker is not easy, but it is very good. They make guests happy, learn many skills, and can get a good job in the future. F&B workers are the heart of the restaurant or hotel.
_______________________
Vocabulary:

1. food: things we eat, like rice, bread, or vegetables.
2. beverage: a drink, like water, coffee, or juice.
3. to smile: to make a happy face with your mouth.
4. to summarize: to say the most important facts in a short way.
5. a couple (number): two; a small number of things (e.g., 2 or 3).
6. important: something that is very useful or necessary.
7. to help guests: to do things for people staying at the hotel.
8. to enjoy: to like something and think it is good.
9. a meal: the food we eat at one time (e.g., breakfast, lunch, dinner).
10. to serve food: to bring food to guests at their table.
11. to prepare meals: to make food ready for cooking or eating.
12. to clean tables: to make tables dirty from food to clean.
13. to make drinks: to create drinks for guests, like coffee or juice.
14. friendly: nice and kind to other people.
15. polite: having good manners; saying „please“ and „thank you“.
16. to treat guests with respect: to be very polite and kind to guests.
17. to work carefully: to do your job well and not make mistakes.
18. a mistake: something that is not correct; an error.
19. to pay attention: to look at, listen to, or think about something carefully.
20. to be organized: to have a plan and keep things in order.
21. to wear a uniform: to have special clothes for your job.
22. to keep tidy: to make sure a place is clean and not messy.
23. to feel safe: to feel that no danger or problem will happen.
24. comfortable: to feel good, relaxed, and happy.
25. to follow instructions: to listen and do what your manager says.
26. a skill: something you can do well because you learned it.
27. hotel rules: the things you can and cannot do in the hotel.
28. to be the heart of a hotel: to be the most important part that makes it good.

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Mulitple choice test, one answer correct:

1. What is ‚food‘?
   a) things we drink
   b) things we eat
   c) things we wear
2. What does ‚to serve food‘ mean?
   a) to cook the food
   b) to buy the food
   c) to bring food to guests
3. If you ’smile‘, what do you do?
   a) make a happy face
   b) make a sad face
   c) close your eyes
4. What is a ‚beverage‘?
   a) a type of food
   b) a drink
   c) a uniform
5. What does ‚a couple‘ mean?
   a) many
   b) two or a few
   c) zero
6. What is a ’skill‘?
   a) a problem
   b) a mistake
   c) something you can do well
7. What does ‚to prepare meals‘ mean?
   a) to eat the food
   b) to make the food ready
   c) to clean the food
8. If something is ‚important‘, it is…
   a) not necessary
   b) very useful and necessary
   c) very small
9. What does ‚to follow instructions‘ mean?
   a) to ignore the manager
   b) to do what your manager says
   c) to give orders
10. What does ‚to summarize‘ mean?
    a) to make something longer
    b) to say the most important facts
    c) to ask many questions
11. A ‚polite‘ person says…
    a) „please“ and „thank you“
    b) nothing
    c) „go away“
12. What does ‚to help guests‘ mean?
    a) to ignore people at the hotel
    b) to do things for people at the hotel
    c) to only talk to the manager
13. What does ‚to enjoy‘ mean?
    a) to like something
    b) to hate something
    c) to break something
14. What is a ‚meal‘?
    a) a single piece of fruit
    b) a drink like water
    c) the food we eat at one time
15. What does ‚to clean tables‘ mean?
    a) to make tables dirty
    b) to make tables clean
    c) to eat from tables
16. A ‚friendly‘ person is…
    a) angry and loud
    b) nice and kind
    c) quiet and shy
17. What does ‚to make drinks‘ mean?
    a) to create drinks for guests
    b) to drink everything
    c) to spill drinks
18. What is a ‚mistake‘?
    a) something correct
    b) a type of skill
    c) something that is not correct
19. To ‚treat guests with respect‘ means to be…
    a) very polite and kind
    b) very slow
    c) very funny
20. What does ‚to work carefully‘ mean?
    a) to work very slowly
    b) to work very quickly
    c) to do your job well
    ———————————-
    
    

1. What does ‚to pay attention‘ mean?
   a) to think about something carefully
   b) to give money
   c) to look at the sky
2. To ‚be organized‘ means to…
   a) be very messy
   b) be always late
   c) have a plan and keep things in order
3. What does ‚to wear a uniform‘ mean?
   a) to wear pajamas
   b) to wear a costume
   c) to have special job clothes
4. What does ‚to keep tidy‘ mean?
   a) to make a place messy
   b) to make a place clean
   c) to leave a place
5. To ‚feel safe‘ means to feel…
   a) very scared
   b) very hungry
   c) that no danger will happen
6. If you are ‚comfortable‘, you feel…
   a) nervous and worried
   b) tired and sleepy
   c) good and relaxed
7. What are ‚hotel rules‘?
   a) suggestions for guests
   b) the hotel menu
   c) things you can and cannot do
8. What does it mean to be ‚the heart of a hotel‘?
   a) to be the oldest worker
   b) to work at the reception
   c) to be the most important part

_____________________
Answers:
1b 2c 3a 4b 5b 6c 7b
8b 9b 10b 11a 12b 13a 14c
15b 16b 17a 18c 19a 20c 21a
22c 23c 24b 25c 26c 27c 28c
_____________________

Full version:

1. What is ‚food‘? things we eat
2. What does ‚to serve food‘ mean? to bring food to guests
3. If you ’smile‘, what do you do? make a happy face
4. What is a ‚beverage‘? a drink
5. What does ‚a couple‘ mean? two or a few
6. What is a ’skill‘? something you can do well
7. What does ‚to prepare meals‘ mean? to make the food ready
8. If something is ‚important‘, it is… very useful and necessary
9. What does ‚to follow instructions‘ mean? to do what your manager says
10. What does ‚to summarize‘ mean? to say the most important facts
11. A ‚polite‘ person says… „please“ and „thank you“
12. What does ‚to help guests‘ mean? to do things for people at the hotel
13. What does ‚to enjoy‘ mean? to like something
14. What is a ‚meal‘? the food we eat at one time
15. What does ‚to clean tables‘ mean? to make tables clean
16. A ‚friendly‘ person is… nice and kind
17. What does ‚to make drinks‘ mean? to create drinks for guests
18. What is a ‚mistake‘? something that is not correct
19. To ‚treat guests with respect‘ means to be… very polite and kind
20. What does ‚to work carefully‘ mean? to do your job well
21. What does ‚to pay attention‘ mean? to think about something carefully
22. To ‚be organized‘ means to… have a plan and keep things in order
23. What does ‚to wear a uniform‘ mean? to have special job clothes
24. What does ‚to keep tidy‘ mean? to make a place clean
25. To ‚feel safe‘ means to feel… that no danger will happen
26. If you are ‚comfortable‘, you feel… good and relaxed
27. What are ‚hotel rules‘? things you can and cannot do
28. What does it mean to be ‚the heart of a hotel‘? to be the most important part
    

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Gap-fill test

1. Pizza and rice are types of __.
   a) beverage
   b) skill
   c) food
2. The waiter will __ our dinner soon.
   a) enjoy
   b) serve
   c) clean
3. When I am happy, I __.
   a) pay attention
   b) summarize
   c) smile
4. Coffee and juice are a __.
   a) couple
   b) meal
   c) beverage
5. I have a __ of books to read.
   a) skill
   b) couple
   c) food
6. Speaking English is a useful __.
   a) mistake
   b) skill
   c) meal
7. Chefs __ in the kitchen before we eat.
   a) enjoy meals
   b) prepare meals
   c) serve food
8. This document is very __, please read it.
   a) important
   b) polite
   c) tidy
9. Good workers __ from their boss.
   a) follow instructions
   b) help guests
   c) treat with respect
10. To __ means to give the main ideas.
    a) enjoy
    b) summarize
    c) serve
11. A __ person has good manners.
    a) important
    b) polite
    c) friendly
12. It is my job to __ at the hotel.
    a) help guests
    b) make drinks
    c) pay attention
13. I __ reading a good book.
    a) enjoy
    b) serve
    c) clean
14. Breakfast is my favorite __.
    a) beverage
    b) food
    c) meal

Correct Answers:
1c 2b 3c 4c 5b
6b 7b 8a 9a 10b
11b 12a 13a 14c
_________________

Correct version:

1. Pizza and rice are types of food.
2. The waiter will serve our dinner soon.
3. When I am happy, I smile.
4. Coffee and juice are a beverage.
5. I have a couple of books to read.
6. Speaking English is a useful skill.
7. Chefs prepare meals in the kitchen before we eat.
8. This document is very important, please read it.
9. Good workers follow instructions from their boss.
10. To summarize means to give the main ideas.
11. A polite person has good manners.
12. It is my job to help guests at the hotel.
13. I enjoy reading a good book.
14. Breakfast is my favorite meal.
    

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Gap-Fill Test

15. Please _ the tables after the guests leave.
    a) clean
    b) dirty
    c) break
16. A _ person is nice and kind to everyone.
    a) friendly
    b) angry
    c) shy
17. The bartender will _ like coffee and juice.
    a) spill drinks
    b) make drinks
    c) drink everything
18. I am sorry, that was a _. I will fix it.
    a) skill
    b) correct thing
    c) mistake
19. We must _ all our guests with respect.
    a) ignore
    b) laugh at
    c) treat
20. You must _ to avoid accidents.
    a) work slowly
    b) work carefully
    c) work quickly
21. Please _ to the teacher during the lesson.
    a) pay attention
    b) give money
    c) look at the sky
22. An _ desk helps you find things easily.
    a) organized
    b) messy
    c) old
23. All staff must _ a uniform.
    a) wear
    b) buy
    c) wash
24. It is important to _ the kitchen tidy.
    a) forget
    b) keep
    c) leave
25. A good hotel makes guests _ safe.
    a) taste
    b) feel
    c) hear
26. The chairs are soft, so you will be _.
    a) nervous
    b) tired
    c) comfortable
27. You must follow the _ of the hotel.
    a) menus
    b) suggestions
    c) rules
28. The F&B team is _ of the hotel.
    a) the building
    b) the heart
    c) the owner

Answers:
15a 16a 17b 18c 19c 20b
21a 22a 23a 24b 25b
26c 27c 28b
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Full version:

The F&B team is the heart of the hotel.

Please clean the tables after the guests leave.

A friendly person is nice and kind to everyone.

The bartender will make drinks like coffee and juice.

I am sorry, that was a mistake. I will fix it.

We must treat all our guests with respect.

You must work carefully to avoid accidents.

Please pay attention to the teacher during the lesson.

An organized desk helps you find things easily.

All staff must wear a uniform.

It is important to keep the kitchen tidy.

A good hotel makes guests feel safe.

The chairs are soft, so you will be comfortable.

You must follow the rules of the hotel.

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True or False?

1. F&B workers are not very important in hotels.
2. Mistakes can make guests happy.
3. They learn new skills like English and computer.
4. F&B workers cannot get a good job in the future.
5. They wash hands and wear a clean uniform.
6. A good F&B worker is sometimes friendly and polite.
7. They are the heart of the restaurant or hotel.
8. Some F&B workers serve food and drinks.
9. Teamwork is not important for F&B workers.
10. They help each other and follow the manager’s instructions.
11. The job of an F&B worker is very easy.
12. F&B workers do not need to be clean.
13. They make guests happy.
14. F&B workers only learn how to cook.
    ——————

True:3, 5, 7, 8, 10, 13
___________________

Full version:

F&B workers only learn how to cook.
True is: F&B workers learn many skills, not only cooking.

F&B workers are not very important in hotels.
True is: F&B workers are very important in hotels.

Mistakes can make guests happy.
True is: Mistakes can make guests unhappy.

They learn new skills like English and computer.

F&B workers cannot get a good job in the future.
True is: F&B workers can get a good job in the future.

They wash hands and wear a clean uniform.

A good F&B worker is sometimes friendly and polite.
True is: A good F&B worker is always friendly and polite.

They are the heart of the restaurant or hotel.

Some F&B workers serve food and drinks.

Teamwork is not important for F&B workers.
True is: Teamwork is very important for F&B workers.

They help each other and follow the manager’s instructions.

The job of an F&B worker is very easy.
True is: The job of an F&B worker is not easy.

F&B workers do not need to be clean.
True is: F&B workers need to be clean.

They make guests happy.
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Matching exercise:

Words

1. comfortable
2. to serve
3. mistake
4. uniform
5. to prepare
6. skill
7. to enjoy
8. beverage
9. to treat
10. important
11. to follow
12. safe
13. meal
14. tidy
    

Meanings

a. special clothes for a job
b. to behave in a kind way towards someone
c. the food we eat at one time
d. to make food ready for eating
e. to like something and think it is good
f. something that is not correct; an error
g. to do what someone tells you to do
h. a drink
i. to bring food or drinks to someone
j. very useful or necessary
k. clean and in order, not messy
l. something you can do well because you learned it
m. feeling good, relaxed, and happy
n. protected from danger and harm

____________________
Answers:
1m 2i 3f 4a 5d 6l 7e
8h 9b 10j 11g 12n 13c 14k
____________________

Full version:

tidy – that means: clean and in order, not messy

comfortable – that means: feeling good, relaxed, and happy

to serve – that means: to bring food or drinks to someone

mistake – that means: something that is not correct; an error

uniform – that means: special clothes for a job

to prepare – that means: to make food ready for eating

skill – that means: something you can do well because you learned it

to enjoy – that means: to like something and think it is good

beverage – that means: a drink

to treat – that means: to behave in a kind way towards someone

important that means: very useful or necessary

to follow – that means: to do what someone tells you to do

safe – that means: protected from danger and harm

meal – that means: the food we eat at one time
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Questions (useful link on present simple)

1. Does Sareth want to work in F&B or in housekeeping?
   YOU:
   Sareth does not want to work in housekeeping. She wants to work in F&B.
   
2. Is Siti the F&B manager or the reception manager?
3. Should Sareth contact Siti via WhatsApp or by letter?
4. Are F&B workers important in hotels and restaurants or in shops and offices?
5. Do some F&B workers serve food and drinks or clean the rooms?
6. Do some F&B workers cook in the kitchen or in the guest rooms?
7. Do some F&B workers make drinks like coffee or repair furniture?
8. Is a good F&B worker friendly and polite or angry and loud?
9. Can mistakes make guests unhappy or very happy?
10. Must F&B workers pay attention or look out the window?
11. Do F&B workers wear a clean uniform or their own clothes?
12. Do F&B workers keep the dining area tidy or the city park tidy?
13. Do F&B workers help each other or only help the manager?
14. Do F&B workers follow instructions from the manager or only their own ideas?

______________
Answers:

1. No, she doesn’t want to work in housekeeping, she wants to work in F&B.
2. No, she isn’t the reception manager, she is the F&B manager.
3. No, she shouldn’t contact her by letter, she should contact her via WhatsApp.
4. No, they aren’t important in shops and offices, they are important in hotels and restaurants.
5. No, they don’t clean the rooms, they serve food and drinks.
6. No, they don’t cook in the guest rooms, they cook in the kitchen.
7. No, they don’t repair furniture, they make drinks like coffee.
8. No, a good F&B worker isn’t angry and loud, they are friendly and polite.
9. No, mistakes cannot make guests very happy, they can make them unhappy.
10. No, they must not look out the window, they must pay attention.
11. No, they don’t wear their own clothes, they wear a clean uniform.
12. No, they don’t keep the city park tidy, they keep the dining area tidy.
13. No, they don’t only help the manager, they help each other.
14. No, they don’t only follow their own ideas, they follow instructions from the manager.
    

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Interview Siti and Sareth, fill in, words below:

kitchen – luxury – future – drinks – dining –
guests – restaurants – manager – polite –
each other – unhappy – clean

Siti: Hello Sareth. Why do you want to work in F&B?
Sareth: Because I want to work in a __________ hotel.

Siti: Where are F&B workers important?
Sareth: They are important in hotels and __________.

Siti: What do some F&B workers serve?
Sareth: They serve food and __________.

Siti: Where do some workers cook the food?
Sareth: Some workers cook in the __________.

Siti: How is a good F&B worker?
Sareth: A good worker is friendly and ___________.

Siti: What can mistakes do?
Sareth: Mistakes can make guests __________

Siti: Who must F&B workers treat with respect?
Sareth: They must treat all __________with respect.

Siti: What must workers wear?
Sareth: They must wear a __________ uniform.

Siti: What area must they keep tidy?
Sareth: They must keep the __________ area tidy.

Siti: Who do the workers help?
Sareth: They help __________

Siti: Which instructions do they follow?
Sareth: They follow instructions from the __________.

Siti: When can they get a good job?
Sareth: They can get a good job in the __________

#################

---

Full version:

Siti: Hello Sareth. Why do you want to work in F&B?
Sareth: Because I want to work in a luxury hotel.

Siti: Where are F&B workers important?
Sareth: They are important in hotels and restaurants.

Siti: What do some F&B workers serve?
Sareth: They serve food and drinks.

Siti: Where do some workers cook the food?
Sareth: Some workers cook in the kitchen.

Siti: How is a good F&B worker?
Sareth: A good worker is friendly and polite.

Siti: What can mistakes do?
Sareth: Mistakes can make guests unhappy.

Siti: Who must F&B workers treat with respect?
Sareth: They must treat all guests with respect.

Siti: What must workers wear?
Sareth: They must wear a clean uniform.

Siti: What area must they keep tidy?
Sareth: They must keep the dining area tidy.

Siti: Who do the workers help?
Sareth: They help each other.

Siti: Which instructions do they follow?
Sareth: They follow instructions from the manager.

Siti: When can they get a good job?
Sareth: They can get a good job in the future.

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Siti about her job:

I am a good F&B worker. I am friendly and polite to all guests.
I always smile. I work carefully and I pay attention.
I do not like mistakes. I wear a clean uniform and I wash my hands.
I keep the dining area tidy. I help my team. I follow the manager’s instructions.
I learn English and computer skills. My job is not easy, but I like it.
I make guests happy. I am the heart of the hotel.
___________________

Rewrite the story, starting with:

She is a good F&B worker……

and make all changes necessary.

__________________

Correct version:

Siti is a good F&B worker. She is friendly and polite to all guests. She always smiles.
She works carefully and she pays attention.
She does not like mistakes. She wears a clean uniform and she washes her hands.
She keeps the dining area tidy. She helps her team.
She follows the manager’s instructions.
She learns English and computer skills.
Her job is not easy, but she likes it. She makes guests happy.
She is the heart of the hotel.
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