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Staying in a villa with a butler at Shinta Mani in Siem Reap – what can you generally expect from such a service (A2, present simple, revised version)

Verfasst von

wolfgang kugler

in

  • luxury, comfort, and care – just for you

A future guest requests information on what he and his wife can expect from a relaxing holiday in a Shinta Mani Bensley Villa, with butler service.

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Subject: Your Villa Stay with Butler Service at Shinta Mani

Dear [Guest Name],

Thank you very much for your kind message. We are delighted that you are considering a stay with us at Shinta Mani in Siem Reap. I am pleased to share what you can expect when booking a villa with butler service.

On arrival, your butler will welcome you warmly, assist with your luggage, and make the check-in process smooth and easy. During your stay, the butler will be happy to help with all arrangements, such as restaurant reservations, transport, or tours of the temples.

If you wish to enjoy meals, snacks, or drinks in your villa, your butler will serve them at any time. The butler will also ensure that your villa is always clean, tidy, and comfortable.

For a truly special stay, your butler can arrange unique experiences, such as a private poolside dinner, a small class, or a surprise celebration. At the same time, your privacy will always be respected. The service is attentive but never intrusive.

Finally, please note that the butler service is available 24 hours a day, so assistance is always close at hand.

We very much look forward to welcoming you and making your stay relaxing and memorable.

Warm regards,
[Your Name]

_________________

Vocabulary:


  • to stay – to spend time in a place, like a hotel.
  • generally – usually, most of the time.
  • to expect – to think something will happen.
  • revised – changed to be better or more correct.
  • comfort (hotel) – the feeling of being relaxed and happy in a hotel.
  • care (hotel) – help and service from hotel staff.
  • to request – to ask politely for something.
  • a relaxing holiday – a holiday where you rest and feel calm.
  • a butler – a hotel worker who helps you with personal service.
  • a kind message – a nice note or words from someone.
  • to be delighted – to be very happy.
  • to consider a stay (hotel) – to think about staying in a hotel.
  • to be pleased – to feel happy about something.
  • to share – to give something to others, or tell something.
  • on arrival – when you come to the hotel.
  • to assist – to help.
  • luggage – bags and suitcases for travel.
  • check-in process (hotel) – the steps when you arrive and get your room.
  • smooth – easy and without problems.
  • an arrangement – a plan or preparation.
  • to enjoy a meal – to eat food with pleasure.
  • snacks – small things to eat between meals.
  • to serve drinks – to bring drinks to people.
  • at any time – always, whenever you want.
  • to ensure – to make sure something happens.
  • to be tidy – to be clean and in order.
  • truly – really.
  • to arrange – to organize or plan something.
  • a unique experience – a special and different experience.
  • a surprise – something you don’t expect.
  • a celebration – a happy event, like a birthday or wedding.
  • to respect – to be polite and show care for others.
  • to be attentive – to listen and notice what people need.
  • to be intrusive – to disturb or come too close without being asked.
  • to note – to see or remember something important.
  • to be available – to be free to help.
  • assistance – help or support.
  • to be at hand – to be close and ready to help.
  • memorable – something very special you will not forget.

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Multiple choice, one answer correct – part 1:

  1. to stay – What does it mean?
    a) to go shopping
    b) to spend time in a place, like a hotel
    c) to drive a car
  2. generally – What does it mean?
    a) never
    b) always
    c) usually, most of the time
  3. to expect – What does it mean?
    a) to forget something
    b) to be surprised
    c) to think something will happen
  4. revised – What does it mean?
    a) very expensive
    b) changed to be better or more correct
    c) very old
  5. comfort (hotel) – What does it mean?
    a) the staff uniforms
    b) the hotel building
    c) the feeling of being relaxed and happy
  6. care (hotel) – What does it mean?
    a) help and service from hotel staff
    b) breakfast menu
    c) when the hotel closes
  7. to request – What does it mean?
    a) to take without asking
    b) to pay for something
    c) to ask politely for something
  8. a relaxing holiday – What is it?
    a) a holiday with no sleep
    b) a holiday where you rest and feel calm
    c) a holiday with many meetings
  9. a butler – Who is this?
    a) a hotel worker who helps with personal service
    b) the driver of the taxi
    c) the person who sells tickets
  10. a kind message – What is it?
    a) a rude note
    b) a bill from the hotel
    c) a nice note or words from someone
  11. to be delighted – What does it mean?
    a) to be very happy
    b) to be very tired
    c) to be very angry
  12. to consider a stay (hotel) – What does it mean?
    a) to decide to go home
    b) to think about staying in a hotel
    c) to ask for the bill
  13. to be pleased – What does it mean?
    a) to feel bored
    b) to feel hungry
    c) to feel happy about something
  14. to share – What does it mean?
    a) to give something to others
    b) to keep everything
    c) to hide something
  15. on arrival – What does it mean?
    a) before leaving home
    b) when you come to the hotel
    c) when you check out
  16. to assist – What does it mean?
    a) to watch
    b) to wait
    c) to help
  17. luggage – What is it?
    a) hotel towels
    b) bags and suitcases for travel
    c) restaurant chairs
  18. check-in process (hotel) – What is it?
    a) the steps when you arrive and get your room
    b) the hotel rules
    c) the breakfast menu

Answer Key

1b, 2a, 3c, 4b, 5c, 6a, 7c, 8b, 9a, 10c, 11a, 12b, 13c, 14a, 15b, 16c, 17b, 18a
___________________

Correct answers:

  1. to stay – to spend time in a place, like a hotel (b)
  2. generally – usually, most of the time (a)
  3. to expect – to think something will happen (c)
  4. revised – changed to be better or more correct (b)
  5. comfort (hotel) – the feeling of being relaxed and happy (c)
  6. care (hotel) – help and service from hotel staff (a)
  7. to request – to ask politely for something (c)
  8. a relaxing holiday – a holiday where you rest and feel calm (b)
  9. a butler – a hotel worker who helps with personal service (a)
  10. a kind message – a nice note or words from someone (c)
  11. to be delighted – to be very happy (a)
  12. to consider a stay (hotel) – to think about staying in a hotel (b)
  13. to be pleased – to feel happy about something (c)
  14. to share – to give something to others (a)
  15. on arrival – when you come to the hotel (b)
  16. to assist – to help (c)
  17. luggage – bags and suitcases for travel (b)
  18. check-in process (hotel) – the steps when you arrive and get your room (a)

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Multiple choice, one answer correct – part 2:

1. smooth –
a) easy and without problems
b) rough and difficult
c) messy

2. an arrangement –
a) a place to stay
b) a plan or preparation
c) a small gift

3. to enjoy a meal –
a) to cook food for someone
b) to eat food with pleasure
c) to wash dishes

4. snacks –
a) a type of drink
b) a big meal
c) small things to eat between meals

5. to serve drinks –
a) to clean glasses
b) to bring drinks to people
c) to buy drinks

6. at any time –
a) always, whenever you want
b) only in the morning
c) never

7. to ensure –
a) to forget something
b) to make sure something happens
c) to hide something

8. to be tidy –
a) to be loud
b) to be clean and in order
c) to be late

9. truly –
a) really
b) slowly
c) badly

10. to arrange –
a) to organize or plan something
b) to break something
c) to throw something

11. a unique experience –
a) a usual event
b) a special and different experience
c) a bad experience

12. a surprise –
a) something very usual
b) a problem
c) something unexpected

13. a celebration –
a) a happy event, like a birthday or wedding
b) a small gift
c) a loud noise

14. to respect –
a) to ignore someone
b) to shout at someone
c) to be polite and show care for others

15. to be attentive –
a) to listen and notice what people need
b) to be asleep
c) to run fast

16. to be intrusive –
a) to disturb or come too close without being asked
b) to help politely
c) to say thank you

17. to note –
a) to forget everything
b) to see or remember something important
c) to write a story

18. to be available –
a) to be busy all the time
b) to be far away
c) to be free to help

19. assistance –
a) money
b) help or support
c) a hotel room

20. to be at hand –
a) to be late
b) to be lost
c) to be close and ready to help

21. memorable –
a) something very special you will not forget
b) very small
c) very boring

Answers :
1a, 2b, 3b, 4c, 5b, 6a, 7b, 8b,
9a, 10a, 11b, 12c, 13a, 14c, 15a,
16a, 17b, 18c, 19b, 20c, 21a

_________________

Correct matches:

smooth – easy and without problems
an arrangement – a plan or preparation
to enjoy a meal – to eat food with pleasure
snacks – small things to eat between meals
to serve drinks – to bring drinks to people
at any time – always, whenever you want
to ensure – to make sure something happens
to be tidy – to be clean and in order
truly – really
to arrange – to organize or plan something
a unique experience – a special and different experience
a surprise – something you don’t expect
a celebration – a happy event, like a birthday or wedding
to respect – to be polite and show care for others
to be attentive – to listen and notice what people need
to be intrusive – to disturb or come too close without being asked
to note – to see or remember something important
to be available – to be free to help
assistance – help or support
to be at hand – to be close and ready to help
memorable – something very special you will not forget

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Matching exercise:

Words:

  1. to stay
  2. generally
  3. to expect
  4. revised
  5. comfort (hotel)
  6. care (hotel)
  7. to request
  8. a relaxing holiday
  9. a butler
  10. a kind message
  11. to be delighted
  12. to consider a stay
  13. to be pleased
  14. to share
  15. on arrival
  16. to assist

Definitions:

a) a nice note or words from someone
b) usually, most of the time
c) changed to be better or more correct
d) a hotel worker who helps you personally
e) to give or tell something to others
f) when you arrive
g) the feeling of being relaxed and happy in a hotel
h) to help
i) a holiday where you rest and feel calm
j) to ask politely for something
k) to think about staying in a hotel
l) to feel happy about something
m) help and service from hotel staff
n) to spend time in a place
o) to be very happy
p) to think something will happen

_________________

Answers:
1n, 2b, 3p, 4c, 5g, 6m, 7j, 8i, 9d, 10a,
11o, 12k, 13l, 14e, 15f, 16h

_________________

to stay – that means to spend time in a place (n)
generally – that means usually, most of the time (b)
to expect – that means to think something will happen (p)
revised – that means changed to be better or more correct (c)
comfort (hotel) – that means the feeling of being relaxed and happy in a hotel (g)
care (hotel) – that means help and service from hotel staff (m)
to request – that means to ask politely for something (j)
a relaxing holiday – that means a holiday where you rest and feel calm (i)
a butler – that means a hotel worker who helps you personally (d)
a kind message – that means a nice note or words from someone (a)
to be delighted – that means to be very happy (o)
to consider a stay – that means to think about staying in a hotel (k)
to be pleased – that means to feel happy about something (l)
to share – that means to give or tell something to others (e)
on arrival – that means when you arrive (f)
to assist – that means to help (h)

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Gap-fill exercise, fill in, words below:

delighted, tidy, assist, share, smooth,
luggage, stay, request, memorable, enjoy,
organize, comfortable, consider,
relax, ensure, smile

  1. When you _______ at a hotel, the staff will help you with your luggage.
  2. The check-in process is usually very _______ if the hotel is well organized.
  3. A relaxing holiday is a good way to _______ after a busy year.
  4. On arrival, the receptionist will give you your _______.
  5. If you need something extra in your room, you can _______ it politely.
  6. The hotel staff always try to make sure guests feel _______ and comfortable.
  7. A butler can help you _______ your clothes and suitcases.
  8. Many people feel _______ when they receive a kind message from the hotel.
  9. Before you decide to stay, you might want to _______ the hotel online.
  10. Hotels often provide snacks and drinks to help guests _______ their time.
  11. The staff are there to _______ you whenever you need help.
  12. When guests arrive, it is important to greet them with a _______.
  13. Some guests like to _______ their experiences with friends or family.
  14. The hotel wants to _______ that everything is ready for your stay.
  15. After a long trip, it is nice to find your room clean and _______.
  16. A well-organized hotel stay can be a _______ experience for guests.

___________________________

Correct sentences:

  1. When you stay at a hotel, the staff will help you with your luggage.
  2. The check-in process is usually very smooth if the hotel is well organized.
  3. A relaxing holiday is a good way to relax after a busy year.
  4. On arrival, the receptionist will give you your luggage.
  5. If you need something extra in your room, you can request it politely.
  6. The hotel staff always try to make sure guests feel comfortable and happy.
  7. A butler can help you organize your clothes and suitcases.
  8. Many people feel delighted when they receive a kind message from the hotel.
  9. Before you decide to stay, you might want to consider the hotel online.
  10. Hotels often provide snacks and drinks to help guests enjoy their time.
  11. The staff are there to assist you whenever you need help.
  12. When guests arrive, it is important to greet them with a smile.
  13. Some guests like to share their experiences with friends or family.
  14. The hotel wants to ensure that everything is ready for your stay.
  15. After a long trip, it is nice to find your room clean and tidy.
  16. A well-organized hotel stay can be a memorable experience for guests.

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True or false:

  1. The staff help guests with their luggage when they arrive.
  2. Guests must clean their rooms themselves.
  3. A relaxing holiday helps people feel calm after a busy year.
  4. The check-in process is always slow and difficult.
  5. Guests can request extra items in their room politely.
  6. A butler can organize guests’ clothes and suitcases.
  7. Guests are never greeted when they arrive at the hotel.
  8. A kind message from the hotel can make guests feel delighted.
  9. Guests cannot enjoy snacks and drinks provided by the hotel.
  10. The hotel ensures that everything is ready for guests’ stay.
  11. Guests are encouraged to share their experiences with friends or family.
  12. The hotel staff ignore guests’ needs.
  13. A well-organized hotel stay can be a memorable experience.
  14. Guests have to carry their luggage to the room by themselves.
  15. Guests always feel uncomfortable in a hotel.
  16. Rooms are kept tidy and clean for guests.

___________________

True:
1, 3, 5, 6, 8, 10, 11, 13, 16

___________________

Full version:

  1. The staff help guests with their luggage when they arrive.
  2. Guests must clean their rooms themselves. True is: The staff help keep the rooms clean for guests.
  3. A relaxing holiday helps people feel calm after a busy year.
  4. The check-in process is always slow and difficult. True is: The check-in process is usually smooth and easy.
  5. Guests can request extra items in their room politely.
  6. A butler can organize guests’ clothes and suitcases.
  7. Guests are never greeted when they arrive at the hotel. True is: Guests are greeted when they arrive.
  8. A kind message from the hotel can make guests feel delighted.
  9. Guests cannot enjoy snacks and drinks provided by the hotel. True is: Guests can enjoy snacks and drinks provided by the hotel.
  10. The hotel ensures that everything is ready for guests’ stay.
  11. Guests are encouraged to share their experiences with friends or family.
  12. The hotel staff ignore guests’ needs. True is: The hotel staff assist guests and pay attention to their needs.
  13. A well-organized hotel stay can be a memorable experience.
  14. Guests have to carry their luggage to the room by themselves. True is: Staff or a butler help guests with their luggage.
  15. Guests always feel uncomfortable in a hotel. True is: Guests usually feel comfortable in a hotel.
  16. Rooms are kept tidy and clean for guests.

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Complete, fill in, words below:

politely – organize – luggage – unique –
rooms – comfortable – whenever –
make sure – arrangements –
stay -experience –
at any time


_______________________

Interview with a Bensley Butler

1. Q: What is your job?
A: I am a butler at Bensley Hotel. I help guests and make their __________ comfortable.

2. Q: How do you help guests when they arrive?
A: I greet them with a smile and help them with their __________.

3. Q: Can you organize guests’ __________ ?
A: Yes, I organize clothes and suitcases and make sure everything is tidy.

4. Q: Do you serve drinks and snacks?
A: Yes, I serve drinks and snacks ___________ guests want.

5. Q: Are guests allowed to request extra items?
A: Yes, guests can request anything __________ and I provide it.

6. Q: Why do you help guests relax?
A: I make their stay relaxing and ensure they feel __________.

7. Q: Who do you share information with about the hotel?
A: I share information with guests about hotel services and __________.

8. Q: Do you assist with celebrations or surprises?
A: Yes, I help __________ celebrations or surprises for guests.

9. Q: How do you care about guests’ comfort?
A: I __________ guests feel happy and truly comfortable.

10. Q: Can guests share their __________ with you?
A: Yes, guests can share their thoughts or ideas with me.

11. Q: Are you always available for guests?
A: Yes, I am at hand to assist __________.

12. Q: What makes your job special?
A: I give a __________ experience and try to make every stay memorable.

______________________

Full version:

1. Q: What is your job?
A: I am a butler at Bensley Hotel. I help guests and make their stay comfortable.

2. Q: How do you help guests when they arrive?
A: I greet them with a smile and help them with their luggage.

3. Q: Can you organize guests’ rooms?
A: Yes, I organize clothes and suitcases and make sure everything is tidy.

4. Q: Do you serve drinks and snacks?
A: Yes, I serve drinks and snacks whenever guests want.

5. Q: Are guests allowed to request extra items?
A: Yes, guests can request anything politely, and I provide it.

6. Q: Why do you help guests relax?
A: I make their stay relaxing and ensure they feel comfortable.

7. Q: Who do you share information with about the hotel?
A: I share information with guests about hotel services and arrangements.

8. Q: Do you assist with celebrations or surprises?
A: Yes, I help organize celebrations or surprises for guests.

9. Q: How do you care about guests’ comfort?
A: I make sure guests feel happy and truly comfortable.

10. Q: Can guests share their experience with you?
A: Yes, guests can share their thoughts or ideas with me.

11. Q: Are you always available for guests?
A: Yes, I am at hand to assist at any time.

12. Q: What makes your job special?
A: I give a unique experience and try to make every stay memorable.

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Read the follwing text:

I am a butler at a hotel.
My job is to help guests and make their stay comfortable.
When guests arrive, I greet them with a smile and help with their luggage.
I organize their clothes and suitcases and make sure the room is tidy.
Guests can request drinks, snacks, or other items, and I provide them.
I help guests relax and enjoy their holiday.
I share information about the hotel and assist with celebrations or surprises.
I am always at hand to help.
My job is special because I make every stay memorable.

————————
Rewrite the text starting with

>>>>>>>>>>>>>>He is a butler at a hotel.
>>>>>>>>>>>>>>His job………….

and make all changes necessary!

_________________

Correct version:

He is a butler at a hotel. His job is to help guests and make their stay comfortable. When guests arrive, he greets them with a smile and helps with their luggage. He organizes their clothes and suitcases and makes sure the room is tidy. Guests can request drinks, snacks, or other items, and he provides them. He helps guests relax and enjoy their holiday. He shares information about the hotel and assists with celebrations or surprises. He is always at hand to help. His job is special because he makes every stay memorable.

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