text and exercises
Working in a team is very important in a five-star hotel.
First, teamwork helps get things done faster and better. When everyone helps each other, tasks get done quickly. This means guests do not have to wait long, and they are happy with the service.
Second, __________________ makes work more _______________________. When ______________________support each other, they feel good and happy at work. Happy workers provide better service. Guests can see when staff are happy, and this makes their experience better too.
Third, working in a team helps everyone learn new things. Each person has different ____________________ and ideas. By sharing these skills and ideas, everyone can get better at their job. This helps the hotel keep its high standards and improve over time.
Lastly, teamwork helps solve problems. When there is a problem, a team can work together to find the best ____________________. Different team members can bring different ideas to fix the ______________________ quickly and effectively.
In ____________________, teamwork is very important in a five-star hotel. It helps get work done faster, makes work enjoyable, helps staff learn new things, and solves problems. All these things lead to __________________ service for guests, which is the most important goal for any hotel.
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- FILL IN:
– **Conclusion**: The end or final part.
– **Solution**: The answer to a problem.
– **Skills**: Things you are good at doing.
– **Enjoyable**: Something fun or pleasant.
– **Teamwork**: Working together with others.
– **Staff**: The people who work at a place.
– **Issue**: A problem or concern.
– **Excellent**: Very good.
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Here are ten multiple-choice questions based on the text with four possible answers each, maximum of 2 might be correct:
1. **Why is teamwork important in a five-star hotel?**
– a) It helps get tasks done faster.
– b) It makes the hotel look more beautiful.
– c) It reduces the number of guests.
– d) It improves guest satisfaction.
2. **What is one benefit of teamwork mentioned in the text?**
– a) It makes tasks take longer.
– b) It makes work more enjoyable.
– c) It decreases communication.
– d) It increases guest complaints.
3. **How does teamwork affect the work environment?**
– a) It creates a sense of community.
– b) It makes staff feel isolated.
– c) It causes more arguments.
– d) It reduces work quality.
4. **What happens when staff are happy at work?**
– a) They provide worse service.
– b) They leave their jobs more often.
– c) They provide better service.
– d) They work slower.
5. **Why is sharing skills and ideas important in a team?**
– a) It helps everyone get better at their job.
– b) It makes tasks more confusing.
– c) It reduces the quality of work.
– d) It creates competition among staff.
6. **What does teamwork help solve?**
– a) It helps solve financial issues.
– b) It helps solve personal problems.
– c) It helps solve work-related problems.
– d) It helps solve scheduling conflicts.
7. **How does teamwork affect problem-solving?**
– a) It makes problems worse.
– b) It helps find the best solution quickly.
– c) It makes finding solutions slower.
– d) It discourages creative solutions.
8. **Which of the following is a direct result of teamwork, according to the text?**
– a) Reduced guest numbers.
– b) Higher staff turnover.
– c) Improved job satisfaction.
– d) Excellent guest service.
9. **What is the final goal of good teamwork in a hotel?**
– a) To increase the number of staff.
– b) To provide excellent service to guests.
– c) To reduce working hours.
– d) To win awards for the hotel.
10. **Which of these is a key point in the conclusion?**
– a) Teamwork makes work faster.
– b) Teamwork decreases guest satisfaction.
– c) Teamwork helps staff learn new things.
– d) Teamwork is unnecessary for hotel success.
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ANSWER THESE QUESTIONS:
1. **Why is teamwork important in a five-star hotel?**
2. **How does teamwork help improve efficiency in a hotel?**
3. **What effect does teamwork have on the work environment?**
4. **Why do happy employees provide better service?**
5. **How does teamwork contribute to guest satisfaction?**
6. **What role does sharing skills and ideas play in teamwork?**
7. **How does teamwork help in solving problems at work?**
8. **What is the overall impact of teamwork on a hotel’s standards?**
9. **Why is it important for staff to support each other?**
10. **What are the key benefits of teamwork mentioned in the text?**
These questions cover the main points of the text, such as the importance of teamwork, its impact on efficiency, the work environment, guest satisfaction, and problem-solving.
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Which words in the text are we looking for? And the final phrase is……………
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