for Shintamani Foundation class 2023/24
1. **Friendly and Welcoming**: Greet guests with a warm smile and positive attitude.
2. **Excellent Communication Skills**: Clear and polite communication is essential for helping guests with inquiries and requests.
3. **Organized and Efficient**: Keep the reception area tidy and manage check-ins and check-outs promptly.
4. **Knowledgeable**: Have good knowledge about the hotel amenities, local attractions, and services to assist guests effectively.
5. **Problem-Solving Abilities**: Handle guest complaints or issues calmly and find solutions quickly.
6. **Professional Appearance**: Maintain a neat appearance and dress appropriately for the hotel environment.
7. **Attention to Detail**: Pay attention to small details to ensure guest satisfaction, like ensuring their preferences are noted or any special requests are fulfilled.
8. **Multitasking Skills**: Ability to handle multiple tasks simultaneously, such as answering phones while checking in guests.
9. **Tech-Savvy**: Proficient in using hotel management software and other technology to streamline tasks and improve guest experience.
10. **Positive Attitude**: Stay positive even during busy or challenging times, and always strive to provide excellent service to guests.