- a profile:
- Likes to Meet People
- Enjoys talking to guests
- Friendly and polite
- Smiles a lot
- Good Communication Skills
- Speaks English
- Learns other languages (French, Chinese)
- Uses computer (emails, bookings)
- Knows local culture and places
- Flexibility
- Works weekends and holidays
- Stays calm with problems
- Finds quick solutions
- Works well in a team
- Appearance and Attitude
- Clean and neat appearance
- Good hygiene
- Patient and positive attitude
- Willing to learn and grow
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Profile of a Typical Person in Hospitality and Tourism
A person who works in hospitality and tourism likes to meet people. They enjoy talking with guests and helping them. Being friendly and polite is very important. They smile a lot because tourists come from many countries. A kind smile makes guests feel welcome.
Good communication skills are necessary. The person usually speaks English. Sometimes, they learn other languages like French or Chinese. This helps them talk to more guests. They also use a computer to send emails and make bookings. It is helpful to know about local culture and places. This way, they can answer tourists’ questions.
Flexibility is very important in this job. People often work on weekends and holidays. They must stay calm when guests have problems. They try to find quick solutions. Teamwork is also important because many people work together in hotels and tours. Everyone helps each other.
Finally, the person must look clean and neat. Good hygiene shows respect for the guests. Patience and a positive attitude help the person enjoy their work. They like to learn new things every day. With these skills and qualities, a person can do well and grow in hospitality and tourism.
[exercises to come…………………]
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The top three qualities for a person in hospitality and tourism are:
- Friendliness and Politeness – Being kind and polite helps guests feel welcome and comfortable. It makes a big difference in their experience.
- Good Communication Skills – Speaking English and other languages, and being able to listen and help guests clearly, is essential for good service.
- Flexibility and Calmness – The ability to work different hours and stay calm when problems happen helps the person handle difficult situations well.
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A1 (Beginner)
The top three qualities for a person in hospitality and tourism are:
Friendliness and Politeness – Being nice and polite helps guests feel happy and welcome. It makes their time better.
Good Communication Skills – Speaking English and other languages and listening well helps guests.
Flexibility and Calmness – Being able to work different hours and stay calm when there are problems helps a person do their job well.
A2 (Elementary)
The top three qualities for someone in hospitality and tourism are:
Friendliness and Politeness – Being kind and polite helps guests feel welcome and comfortable. It makes a big difference for their experience.
Good Communication Skills – Speaking English and other languages and listening carefully helps guests.
Flexibility and Calmness – The ability to work different hours and stay calm when problems happen helps the person handle hard situations well.
B1 (Intermediate)
The top three qualities for a person in hospitality and tourism are:
Friendliness and Politeness – Being kind and polite helps guests feel welcome and comfortable. It really improves their experience.
Good Communication Skills – Speaking English and other languages, and listening carefully to help guests, is important for good service.
Flexibility and Calmness – The ability to work different hours and stay calm when problems happen helps a person manage difficult situations well.
B2 (Upper-Intermediate)
The top three qualities for a person working in hospitality and tourism are:
Friendliness and Politeness – Being friendly and polite makes guests feel welcomed and comfortable, greatly enhancing their experience.
Good Communication Skills – Speaking English and other languages, and being able to listen and assist guests clearly, is essential for providing excellent service.
Flexibility and Calmness – The ability to work varied hours and remain calm when problems occur allows a person to handle difficult situations effectively.
C1 (Advanced)
The top three qualities for an individual in hospitality and tourism are:
Friendliness and Politeness – Demonstrating kindness and politeness helps guests feel truly welcome and at ease, significantly impacting their overall experience.
Good Communication Skills – Proficiency in English and other languages, combined with attentive listening, is crucial for delivering clear and effective guest assistance.
Flexibility and Calmness – The capacity to adapt to varying work schedules and maintain composure under pressure enables effective management of challenging situations.
C2 (Proficient)
The top three qualities essential for a professional in hospitality and tourism are:
Friendliness and Politeness – Consistently exhibiting genuine kindness and courtesy fosters a welcoming and comfortable atmosphere, profoundly influencing guests’ experiences.
Good Communication Skills – Mastery of English and multiple languages, alongside exceptional listening skills, is indispensable for providing articulate and empathetic guest support.
Flexibility and Calmness – Demonstrating adaptability to diverse working hours and unwavering calmness during crises equips one to navigate complex and difficult scenarios with professionalism.