1. Arriving at work and starting duty

Vocabulary	Definition (A2)	Translation / notes
employee	A person who works for a company.
employer	A person or company that gives people work.
staff member	A person who works in a hotel.
restaurant team	All employees who work in the restaurant.
department	A part of a hotel with its own jobs.
department manager	The person who leads a hotel department.
supervisor	A person who checks and guides employees.
head waiter	The person who leads the waiters.
assistant manager	A person who helps the manager.
duty manager	The manager responsible during a working shift.
colleague	A person who works with you.
co-worker	Another person who works in the same place.
new employee	A person who has just started working.
experienced employee	A person who has worked in the job for a long time.
trainee	A person who is learning a job.
training	Learning how to do a job.
working day	A day when you have to work.
working hours	The time you spend doing your job.
shift	A fixed period of working time.
morning shift	A shift that starts in the morning.
afternoon shift	A shift that starts in the afternoon.
evening shift	A shift that starts in the evening.
night shift	A shift that takes place at night.
split shift	A working day with two separate working periods.
early shift	A shift that starts very early.
late shift	A shift that finishes late.
shift change	The time when one team replaces another.
duty roster	A plan showing when each employee works.
work schedule	A plan showing working days and hours.
attendance	Being present at work.
attendance record	A record showing when employees come to work.
time clock	A machine used to record working hours.
to clock in	To record the time when you start work.
to clock out	To record the time when you finish work.
staff entrance	A door used by hotel employees.
staff corridor	A passage used by hotel employees.
staff facilities	Rooms and services provided for employees.
staff canteen	A place where employees can eat.
changing room	A room where employees change clothes.
locker	A small cupboard for personal belongings.
locker key	A key used to open your locker.
staff ID card	A card that shows who you are as an employee.
staff notice board	A board with information for employees.
daily briefing	A short meeting before work begins.
team meeting	A meeting with members of your team.
to report for duty	To arrive at work and be ready to start.
to check the roster	To look at the working schedule.
to check attendance	To see which employees are present.
to prepare for work	To get ready to start your duties.
to receive instructions	To get information about what you must do.
to ask for information	To ask someone to explain something.
to follow instructions	To do what someone has told you to do.
to take responsibility	To accept that something is your duty.
punctuality	Being on time.
punctual	Arriving at the correct time.
late	Arriving after the correct time.
absent	Not being at work when expected.
absence	A time when someone is not at work.
sick leave	Time away from work because of illness.
annual leave	Days when an employee can take a holiday.
day off	A day when you do not have to work.

2. Personal appearance, uniform and hygiene

Vocabulary	Definition (A2)	Translation / notes
personal appearance	The way a person looks.
professional appearance	A clean and tidy look that is right for work.
uniform	Special clothes worn at work.
uniform policy	Rules about the clothes employees must wear.
dress code	Rules about suitable clothes at work.
clean uniform	Work clothes without dirt or stains.
fresh uniform	Uniform that has been washed.
well-ironed uniform	Uniform without unwanted folds or lines.
name badge	A small sign showing your name.
identification badge	A card or sign showing who you are.
polished shoes	Shoes that are clean and shiny.
comfortable shoes	Shoes that are easy to wear for many hours.
non-slip shoes	Shoes that help prevent falling on wet floors.
hairstyle	The way your hair is cut or arranged.
neat hair	Hair that looks clean and tidy.
hairnet	A net worn over the hair.
hair tie	A band used to hold long hair together.
facial hair	Hair growing on a man’s face.
beard	Hair growing on the chin and cheeks.
moustache	Hair growing above the upper lip.
fingernails	The hard parts at the ends of your fingers.
clean fingernails	Nails without dirt underneath them.
short nails	Nails that are not long.
nail polish	Coloured liquid put on fingernails.
hand hygiene	Keeping your hands clean.
hand washing	Cleaning your hands with soap and water.
hand sanitiser	A product used to clean your hands.
soap dispenser	A container that gives out liquid soap.
paper towel	Paper used to dry your hands.
personal cleanliness	Keeping your body clean.
body odour	An unpleasant smell from the body.
deodorant	A product that helps prevent body odour.
fresh breath	Breath that does not smell bad.
jewellery	Things such as rings and necklaces.
wristwatch	A small clock worn on the wrist.
make-up	Products used to change or improve the appearance of the face.
skin care	Keeping your skin clean and healthy.
hygiene standards	Rules about keeping people and places clean.
hygiene regulations	Official rules about cleanliness.
personal hygiene	Keeping your body clean and healthy.
to wash your hands	To clean your hands with soap and water.
to change your uniform	To put on a different set of work clothes.
to check your appearance	To make sure you look clean and tidy.
to keep your uniform clean	To make sure your work clothes are not dirty.
to maintain a professional look	To keep a clean and suitable appearance.

3. Preparing the restaurant before opening

Vocabulary	Definition (A2)	Translation / notes
restaurant	A place where people can eat meals.
dining room	The room where guests eat.
dining area	The part of a restaurant where guests sit.
entrance	The place where people enter.
main entrance	The most important entrance to a building.
reception area	The place where visitors are welcomed.
waiting area	A place where guests can wait.
terrace	An outside area where guests can sit.
outdoor seating	Tables and chairs outside the building.
indoor seating	Tables and chairs inside the building.
private dining room	A separate room for a small group of guests.
function room	A room used for meetings and special events.
breakfast room	A room where guests eat breakfast.
service area	A place where employees prepare for service.
service station	A place where waiters keep things they need.
side station	A small working area near the tables.
preparation area	A place where things are made ready.
storage room	A room where things are kept.
storeroom	A room used to keep supplies.
equipment	Tools and machines needed for work.
restaurant equipment	Things used for preparing and serving meals.
table	A piece of furniture where people eat.
chair	A piece of furniture for sitting.
armchair	A comfortable chair with sides for your arms.
high chair	A special chair for a small child.
baby chair	A chair made for a young child.
tablecloth	A cloth that covers a table.
table runner	A long piece of cloth placed along a table.
placemat	A small mat placed under a plate.
table decoration	An object used to make a table look attractive.
flower arrangement	Flowers placed together as a decoration.
candle holder	An object used to hold a candle.
centrepiece	A decoration placed in the middle of a table.
table number	A number used to identify a table.
table plan	A plan showing where guests will sit.
table setting	The plates, glasses and cutlery prepared for a guest.
place setting	Everything one guest needs at the table.
cutlery	Knives, forks and spoons used for eating.
silverware	Metal cutlery used for eating.
dinner knife	A knife used for eating the main course.
steak knife	A sharp knife used for cutting meat.
butter knife	A small knife used for spreading butter.
dinner fork	A fork used for the main course.
dessert fork	A small fork used for eating dessert.
soup spoon	A large spoon used for eating soup.
dessert spoon	A spoon used for eating dessert.
teaspoon	A small spoon used for tea or coffee.
serving spoon	A large spoon used for serving food.
serving fork	A large fork used for serving food.
side plate	A small plate for bread or other food.
dinner plate	A large plate used for the main meal.
dessert plate	A small plate used for dessert.
soup bowl	A deep dish used for soup.
bread basket	A basket used for serving bread.
butter dish	A small dish used for serving butter.
salt shaker	A small container used for serving salt.
pepper shaker	A small container used for serving pepper.
glassware	All the glasses used in a restaurant.
wine glass	A glass used for drinking wine.
water glass	A glass used for drinking water.
champagne flute	A tall, narrow glass for champagne.
champagne coupe	A wide, shallow glass for champagne.
tumbler	A short drinking glass.
highball glass	A tall glass used for drinks.
carafe	A glass container used for serving water or wine.
jug	A container used for pouring drinks.
napkin	A piece of cloth or paper used during a meal.
napkin ring	A small ring used to hold a folded napkin.
napkin folding	Making special shapes with a napkin.
tray	A flat object used for carrying food and drinks.
tray stand	A small stand used to hold a tray.
trolley	A small vehicle with wheels used to move things.
menu holder	An object used to hold a menu.
reservation book	A book with information about table bookings.
reservation system	A computer system used to manage bookings.
to arrange	To put things in the correct order or position.
to set the tables	To prepare tables for guests.
to polish	To clean something until it shines.
to check	To make sure something is correct.
to replace	To put something new in the place of something else.
to refill	To put more of something into a container.
to stock	To fill a place with the things needed.
to organise	To put things in the correct order.
to decorate	To make a place look more attractive.
to prepare the restaurant	To make the restaurant ready for guests.

4. Food, ingredients and kitchen communication

Vocabulary	Definition (A2)	Translation / notes
kitchen	The place where food is prepared and cooked.
chef	A professional cook.
head chef	The person who leads the kitchen team.
executive chef	The chef responsible for the whole kitchen.
sous-chef	The person who helps the head chef.
pastry chef	A cook who makes cakes and desserts.
kitchen assistant	A person who helps in the kitchen.
kitchen porter	A person who cleans dishes and kitchen equipment.
cook	A person who prepares and cooks food.
cooking station	A place where a cook prepares a certain type of food.
cold kitchen	The part of the kitchen where cold dishes are prepared.
hot kitchen	The part of the kitchen where hot dishes are cooked.
bakery	A place where bread and cakes are made.
pastry section	The part of the kitchen where desserts are prepared.
menu	A list of food and drinks in a restaurant.
à la carte menu	A menu where guests choose each dish separately.
set menu	A menu with a fixed selection of dishes.
tasting menu	A meal with several small dishes.
buffet	A meal where guests choose food from a large selection.
breakfast buffet	A selection of breakfast foods for guests.
lunch menu	A list of food available at lunchtime.
dinner menu	A list of food available in the evening.
seasonal menu	A menu with food available at a certain time of year.
children’s menu	A menu with dishes for children.
vegetarian menu	A selection of dishes without meat or fish.
vegan menu	A selection of dishes without animal products.
starter	A small dish eaten before the main course.
appetiser	A small dish served before the main meal.
soup	A liquid dish made with vegetables, meat or other ingredients.
salad	A dish made with raw or cooked vegetables.
main course	The most important dish of a meal.
side dish	Food served together with the main course.
dessert	Sweet food eaten at the end of a meal.
cheese board	A selection of different cheeses served together.
bread selection	Different types of bread offered to guests.
ingredients	The foods used to prepare a dish.
fresh produce	Fresh fruit and vegetables.
local produce	Food grown or made in the nearby area.
local farmer	A person who grows food or keeps farm animals nearby.
supplier	A person or company that provides products.
delivery	Products brought to the hotel.
fresh herbs	Fresh leaves used to add flavour to food.
spices	Dried plants used to give food more flavour.
seasoning	Salt, pepper and other things added to food.
sauce	A liquid or soft food served with a dish.
dressing	A sauce added to a salad.
garnish	A small decoration added to a dish.
portion	The amount of food served to one person.
portion size	The amount of food on one plate.
food presentation	The way food looks when served.
food quality	How good or fresh food is.
food freshness	How fresh the food is.
food temperature	How hot or cold the food is.
food allergy	A bad reaction to a certain food.
food intolerance	A problem when the body cannot easily accept certain food.
gluten-free	Food without gluten.
dairy-free	Food without milk products.
nut-free	Food without nuts.
vegetarian	A person who does not eat meat or fish.
vegan	A person who does not eat animal products.
organic	Food produced without many artificial chemicals.
sustainable	Produced in a way that is better for nature.
food waste	Food that is thrown away instead of being eaten.
food safety	Rules for preparing and serving food safely.
expiry date	The date after which food should not be used.
best-before date	The date until which food is expected to have good quality.
to prepare	To make food ready for cooking or serving.
to cook	To prepare food using heat.
to grill	To cook food over or under strong heat.
to fry	To cook food in hot oil or fat.
to bake	To cook food in an oven.
to boil	To cook food in very hot water.
to steam	To cook food using hot water vapour.
to roast	To cook food in an oven using dry heat.
to chop	To cut food into small pieces.
to slice	To cut food into thin pieces.
to peel	To remove the outside skin of fruit or vegetables.
to mix	To put different things together.
to stir	To move food around with a spoon.
to taste	To try a small amount of food.
to season	To add salt, pepper or other spices to food.
to garnish	To add a small decoration to a dish.
to plate up	To put prepared food onto a plate.
to send an order	To tell the kitchen what a guest has ordered.
to check an order	To make sure the correct food has been prepared.
to return a dish	To send food back to the kitchen.
sold out	No more of a product or dish is available.
unavailable	Not possible to get or order at that time.

5. Welcoming guests and seating them

Vocabulary	Definition (A2)	Translation / notes
guest	A person who visits or stays at the hotel.
diner	A person who eats in a restaurant.
visitor	A person who comes to a place.
regular guest	A person who visits the restaurant often.
first-time guest	A person visiting the restaurant for the first time.
VIP guest	A very important guest who may receive special service.
hotel resident	A person staying at the hotel.
outside guest	A person who visits the restaurant but does not stay at the hotel.
greeting	Friendly words used when meeting someone.
welcome	A friendly way to receive a guest.
first impression	The first feeling someone has about a person or place.
hospitality	Friendly care and service for guests.
politeness	Good manners when speaking and behaving.
friendliness	Being kind and pleasant to other people.
eye contact	Looking at another person’s eyes when speaking.
body language	Messages we give with our face and body.
facial expression	The way your face shows feelings.
posture	The way you stand or sit.
smile	A happy expression on your face.
greeting guests	Saying hello and welcoming people.
reservation	An arrangement to keep a table for a guest.
booking	An arrangement made before visiting.
booking confirmation	Information showing that a reservation is accepted.
booking details	Information about a guest’s reservation.
reservation time	The time when a guest has booked a table.
party size	The number of people in a group.
walk-in guest	A guest who arrives without a reservation.
waiting list	A list of people waiting for a table.
waiting time	The time a guest must wait.
available table	A table that is free for guests.
occupied table	A table that is being used by guests.
reserved table	A table kept for a guest with a booking.
fully booked	When all tables have been reserved.
seating arrangement	The way guests are placed at tables.
window table	A table next to a window.
corner table	A table in a corner of the restaurant.
quiet table	A table in a place with less noise.
private table	A table in a separate or quiet area.
wheelchair access	The possibility for wheelchair users to enter a place.
special request	Something extra a guest asks for.
guest preference	Something a guest likes or wants.
to greet	To say hello to someone.
to welcome	To receive someone in a friendly way.
to introduce yourself	To tell someone your name.
to confirm	To say that something is correct or agreed.
to check a booking	To look at the details of a reservation.
to ask for a name	To ask what someone is called.
to escort a guest	To go with a guest and show the way.
to lead someone	To show someone where to go.
to seat a guest	To show a guest to a table.
to pull out a chair	To move a chair back for someone.
to present the menu	To give the menu to the guest.
to help with a coat	To help a guest take off or put on a coat.
to offer assistance	To ask if someone needs help.

6. Taking orders and talking to guests

Vocabulary	Definition (A2)	Translation / notes
order	A request for food or drinks.
food order	A request for a dish or meal.
drink order	A request for a drink.
order pad	A small book used to write down orders.
order number	A number used to identify an order.
ordering system	A computer system used to record orders.
menu description	Words explaining what a dish contains.
daily special	A dish offered only on that day.
recommendation	An idea about something good to choose.
suggestion	An idea offered to another person.
choice	Something selected from different possibilities.
preference	Something a person likes more than other things.
request	Something a guest asks for.
question	Words used to ask for information.
answer	Information given in reply to a question.
explanation	Information that makes something clear.
clarification	Information that makes something easier to understand.
description	Words that explain what something is like.
conversation	A talk between two or more people.
communication	Sharing information with other people.
active listening	Giving full attention when someone speaks.
to take an order	To write down what a guest wants.
to recommend	To tell someone what you think is a good choice.
to suggest	To give someone an idea.
to explain	To make something clear.
to describe	To say what something looks or tastes like.
to ask	To say something because you want information.
to answer	To give information in reply.
to listen carefully	To pay full attention to what someone says.
to speak clearly	To use words that are easy to understand.
to speak politely	To use friendly and respectful words.
to repeat	To say something again.
to confirm an order	To check that the order is correct.
to write down	To put information on paper.
to enter an order	To put an order into the computer system.
to change an order	To make a different choice from the first one.
to cancel an order	To say that you no longer want something.
to make a request	To ask someone to do something.
to meet a request	To do what a guest has asked.
to check a preference	To find out what a guest likes.
to inform a guest	To give a guest important information.
to thank a guest	To show that you are grateful.
to apologise	To say that you are sorry.
to offer help	To ask if a guest needs assistance.
to deal with a question	To answer or find an answer to a question.
to avoid misunderstandings	To make sure people understand each other.
to speak a foreign language	To communicate in a language from another country.
language skills	The ability to speak and understand languages.

7. Drinks, wine and beverage service

Vocabulary	Definition (A2)	Translation / notes
beverage	A drink.
beverage menu	A list of drinks available.
soft drink	A drink without alcohol.
alcoholic drink	A drink that contains alcohol.
still water	Water without bubbles.
sparkling water	Water with bubbles.
mineral water	Water from a natural source with minerals.
tap water	Water that comes from a tap.
bottled water	Water sold in a bottle.
water jug	A container used for serving water.
carafe of water	A glass container filled with water.
fresh juice	Juice made from fresh fruit.
orange juice	Juice made from oranges.
apple juice	Juice made from apples.
lemonade	A drink made with lemon.
iced tea	Cold tea served with ice.
coffee beans	The seeds used to make coffee.
espresso	A small, strong coffee.
double espresso	A coffee made with twice the amount of espresso.
cappuccino	Coffee with milk and milk foam.
latte	Coffee with a large amount of hot milk.
flat white	Coffee with espresso and smooth milk.
Americano	Espresso mixed with hot water.
decaffeinated coffee	Coffee without most of its caffeine.
herbal tea	A hot drink made from herbs or plants.
green tea	Tea made from green tea leaves.
black tea	Tea made from dark tea leaves.
tea pot	A container used to prepare and serve tea.
cocktail	A drink made by mixing different ingredients.
mocktail	A mixed drink without alcohol.
wine	An alcoholic drink made from grapes.
red wine	Wine made from dark grapes.
white wine	Wine usually made from light-coloured grapes.
rosé wine	Pink wine made from grapes.
sparkling wine	Wine with bubbles.
champagne	A famous sparkling wine from France.
dessert wine	A sweet wine served with dessert.
wine list	A list of wines available in the restaurant.
wine bottle	A bottle containing wine.
wine glass	A glass used for drinking wine.
wine menu	A list of wines and their details.
wine region	An area where wine is produced.
vineyard	Land where grapevines grow.
grape variety	A type of grape used to make wine.
vintage	The year when the grapes were picked.
wine pairing	Choosing a wine that goes well with food.
wine temperature	The temperature at which wine should be served.
wine bucket	A container used to keep wine cold.
ice bucket	A container filled with ice.
cork	The stopper used to close a wine bottle.
corkscrew	A tool used to remove a cork.
bottle opener	A tool used to open bottles.
wine stopper	An object used to close an open wine bottle.
wine label	The information printed on a wine bottle.
to pour	To make a liquid flow into a glass.
to open a bottle	To remove the cap or cork.
to serve wine	To bring wine to a guest in the correct way.
to present a bottle	To show the wine bottle to a guest.
to offer a tasting	To give a guest a small amount to try.
to refill a glass	To put more drink into a glass.
to chill a bottle	To make a bottle cold.
to mix a drink	To put different drink ingredients together.
to garnish a cocktail	To add a small decoration to a mixed drink.
ice cubes	Small pieces of frozen water.
coaster	A small object placed under a glass.
straw	A small tube used for drinking.

8. Serving guests and providing excellent service

Vocabulary	Definition (A2)	Translation / notes
table service	Service given to guests at their tables.
food service	Bringing food to guests.
beverage service	Bringing drinks to guests.
room service	Food and drinks brought to a hotel room.
breakfast service	The work of serving breakfast.
lunch service	The work of serving lunch.
dinner service	The work of serving dinner.
service standard	The level of service employees must provide.
service quality	How good the service is.
service speed	How quickly the service is provided.
service sequence	The correct order of steps during service.
first course	The first dish of a meal.
main course	The most important dish of a meal.
side dish	Food served with the main course.
dessert course	The sweet dish served at the end.
food presentation	The way food looks when served.
serving temperature	How hot or cold food should be.
hot plate	A plate kept warm before food is served.
cold plate	A plate kept cold before food is served.
serving tray	A tray used to carry food and drinks.
tray stand	A stand used to hold a tray.
service trolley	A trolley used to carry food or equipment.
cloche	A metal cover placed over a dish.
food cover	A cover that protects food.
serving spoon	A large spoon used to serve food.
serving fork	A large fork used to serve food.
bread basket	A basket used to serve bread.
butter dish	A small dish used to serve butter.
wine bucket	A container used to keep wine cold.
to serve from the left	To bring food to a guest from the left side.
to clear from the right	To remove used items from the right side.
to carry a tray	To move a tray while holding it.
to balance a tray	To keep a tray steady while carrying it.
to place a plate	To put a plate in front of a guest.
to present a dish	To show a prepared dish to a guest.
to announce a dish	To tell the guest the name of the food.
to serve all guests together	To bring food to everyone at the same time.
to check back	To return to a guest to ask if everything is fine.
to check satisfaction	To find out if guests are happy.
to clear the table	To remove used plates and glasses.
to remove empty glasses	To take away glasses that are no longer needed.
to replace cutlery	To bring clean cutlery for the next course.
to change a plate	To take away one plate and bring another.
to top up water	To add more water to a glass.
to offer another drink	To ask if a guest wants an additional drink.
to bring the next course	To serve the next part of the meal.
to serve dessert	To bring the dessert to the guest.
to offer coffee	To ask if a guest would like coffee.
to watch the tables	To check what guests need.
to notice a guest’s needs	To see when someone needs help.
to work efficiently	To complete tasks well and without wasting time.
to work under pressure	To work well when there is a lot to do.
to serve with confidence	To serve guests in a calm and sure way.
to pay attention to details	To notice and take care of small things.

9. Complaints, problems and difficult situations

Vocabulary	Definition (A2)	Translation / notes
complaint	When a guest says that something is not good.
dissatisfied guest	A guest who is not happy with the service.
unhappy customer	A person who is not pleased with something.
problem	Something that is not right.
mistake	Something done in the wrong way.
misunderstanding	A situation where people do not understand each other.
delay	Something that happens later than expected.
waiting time	The time someone must wait.
wrong order	Food or drinks that are not what the guest asked for.
missing item	Something that should be there but is not.
cold food	Food that should be hot but is not.
overcooked	Food cooked for too long.
undercooked	Food that has not been cooked enough.
burnt food	Food damaged by too much heat.
dirty cutlery	Knives, forks or spoons that are not clean.
broken glass	A glass that is damaged.
spilled drink	A drink that has fallen onto a surface.
noisy environment	A place with too much noise.
uncomfortable seat	A chair that is not pleasant to sit on.
poor service	Service that is not good enough.
service failure	A situation where the service does not meet expectations.
apology	Words used to say that you are sorry.
solution	An answer to a problem.
compensation	Something given to a guest because of a problem.
replacement	A new item given instead of another one.
refund	Money given back to a customer.
guest feedback	Information from guests about their experience.
positive feedback	Comments saying that something was good.
negative feedback	Comments saying that something was not good.
to apologise	To say that you are sorry.
to listen carefully	To pay attention to what a guest says.
to remain calm	To stay relaxed in a difficult situation.
to show understanding	To show that you understand another person’s feelings.
to take a complaint seriously	To treat a complaint as important.
to solve a problem	To find a way to make a problem better.
to offer a solution	To suggest a way to correct a problem.
to inform the manager	To give important information to the manager.
to report an incident	To tell someone about an unusual event.
to replace a dish	To bring a different dish instead.
to correct an order	To make sure the guest receives the right order.
to call the chef	To contact the person responsible for the kitchen.
to ask for assistance	To ask someone to help you.
to follow up	To check later if a problem has been solved.
patience	The ability to wait without becoming angry.
understanding	Being able to understand another person’s situation.
respect	Treating other people in a good and polite way.
responsibility	Something you must take care of.
guest privacy	Keeping a guest’s personal life and information private.
confidentiality	Keeping private information secret.

10. Billing, payment and farewell

Vocabulary	Definition (A2)	Translation / notes
bill	A paper showing how much a guest must pay.
invoice	A document showing the money that must be paid.
receipt	A paper showing that someone has paid.
payment	Money given for something.
total amount	The full amount of money to pay.
amount due	The money that must be paid.
cash	Money in notes and coins.
banknote	A piece of paper money.
coin	A small, round piece of metal money.
credit card	A card used to pay for things.
debit card	A card linked to a bank account.
card machine	A machine used for card payments.
contactless payment	Paying by holding a card or phone near a machine.
cash register	A machine used to record payments.
till	A place or machine where money is kept.
change	Money returned when someone pays too much in cash.
tip	Extra money given for good service.
service charge	An extra amount added to a bill for service.
room charge	The cost of something added to a hotel room bill.
room number	The number of a guest’s hotel room.
guest signature	The guest’s name written by hand.
payment method	The way a person pays.
split bill	A bill divided between different people.
separate bills	Different bills for different guests.
refund	Money given back to a customer.
discount	A lower price than usual.
tax	Money paid to the government.
service tax	Tax added to the cost of a service.
to present the bill	To bring the bill to the guest.
to check the bill	To make sure the bill is correct.
to explain a charge	To tell someone why an amount must be paid.
to process a payment	To complete a payment using a machine or system.
to accept payment	To receive money from a guest.
to give change	To return the extra money to a guest.
to print a receipt	To produce a paper showing the payment.
to settle the bill	To pay the full amount.
to charge to the room	To add the cost to the hotel room bill.
to ask for a signature	To ask a guest to write their name.
farewell	Words used when someone leaves.
goodbye	Words said when leaving someone.
to thank a guest	To show that you are grateful.
to wish someone a pleasant day	To hope that someone has a good day.
to invite someone back	To tell someone they are welcome to visit again.
to escort a guest out	To walk with a guest towards the exit.
departure	The time when someone leaves a place.

11. Cleaning, closing and going home

Vocabulary	Definition (A2)	Translation / notes
closing time	The time when the restaurant closes.
end of service	The time when restaurant service finishes.
end of shift	The time when your working hours finish.
closing duties	Jobs employees must do before leaving.
final cleaning	The last cleaning before the restaurant closes.
cleaning schedule	A plan showing when cleaning must be done.
cleaning equipment	Tools used to clean a place.
cleaning products	Liquids and other things used for cleaning.
disinfectant	A product used to kill harmful germs.
cleaning cloth	A cloth used for cleaning.
broom	A tool used to sweep the floor.
mop	A tool used to clean floors with water.
bucket	A container used for carrying water.
vacuum cleaner	A machine used to clean floors and carpets.
rubbish bin	A container for things people throw away.
rubbish bag	A bag used for collecting rubbish.
waste separation	Putting different types of rubbish into different containers.
recycling bin	A container for materials that can be used again.
dishwasher	A machine that washes plates, glasses and cutlery.
washing-up area	The place where dishes are cleaned.
dirty dishes	Plates and other items that need washing.
clean dishes	Plates and other items that are ready to use.
storage area	A place where things are kept.
stockroom	A room where extra supplies are stored.
stock check	A check of the items available.
inventory	A list of all the things a business has.
missing equipment	Tools or items that cannot be found.
damaged equipment	Tools or machines that are broken.
maintenance	Work needed to keep things in good condition.
repair	Work done to make something work again.
final inspection	The last check before a place is closed.
handover	Giving important information to the next team.
handover notes	Written information for the next employees.
daily report	Information about what happened during the day.
unfinished tasks	Jobs that are not yet complete.
to clear the tables	To remove everything used by guests.
to clean the tables	To remove dirt and food from tables.
to wipe the surfaces	To clean surfaces with a cloth.
to sweep the floor	To clean the floor with a broom.
to mop the floor	To clean the floor with a wet mop.
to empty the bins	To remove rubbish from the bins.
to wash the dishes	To clean plates and other kitchen items.
to polish the glasses	To clean glasses until they shine.
to store equipment	To put tools in the correct place.
to restock supplies	To fill the storage area with new items.
to count the stock	To find out how many items are available.
to check the equipment	To make sure that everything works correctly.
to report damage	To tell someone that something is broken.
to switch off the lights	To turn the lights off.
to switch off equipment	To stop machines from working.
to lock the doors	To close the doors with a key.
to complete the checklist	To finish all the jobs on a list.
to finish your duties	To complete all your work.
to change out of your uniform	To take off your work clothes.
personal belongings	Things that belong to you.
to collect your belongings	To take your personal things with you.
to clock out	To record the time when you finish work.
to leave the workplace	To go away from the place where you work.
to say goodbye to colleagues	To say farewell to the people you work with.
to go home	To leave work and return to your home.
free time	Time when you do not have to work.
rest	Time when you relax after working.
tired	Needing rest after working.
exhausted	Very tired and needing a lot of rest.
work-life balance	Having enough time for work and private life.

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Babies learn a language by listening.
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