| 1. guest rooms & bedding | | |
| bedsheet | a large piece of cloth used to cover a bed. | |
| pillowcase | a soft cover that goes over a pillow. | |
| duvet cover | a cloth cover that goes over a thick blanket. | |
| mattress protector | a cover put over a mattress to keep it clean. | |
| bedspread | a decorative cover for the bed. | |
| blanket | a thick, warm cover for sleeping. | |
| cushion | a small, soft pillow used on chairs or sofas. | |
| headboard | the board at the top end of a bed. | |
| mattress | the soft part of the bed you sleep on. | |
| fold | to bend cloth neatly. | |
| tuck in | to push the edge of a bedsheet under the mattress. | |
| extra pillow | a second or additional pillow for a guest. | |
| duvet insert | the soft thick blanket inside a duvet cover. | |
| top sheet | a flat sheet placed between the guest and the duvet. | |
| fitted sheet | a sheet with elastic corners that grips the mattress. | |
| flat sheet | a large plain sheet tucked under the mattress. | |
| pillow sham | a decorative fabric cover for a pillow. | |
| bed skirt | a piece of cloth hanging around the bottom of a bed frame. | |
| feather pillow | a soft pillow filled with natural bird feathers. | |
| foam pillow | a firm pillow made of synthetic foam material. | |
| throw blanket | a small light blanket placed at the foot of the bed. | |
| runner | a decorative strip of cloth laid across the bed end. | |
| rollaway bed | a folding extra bed on wheels brought into a room. | |
| crib | a small high-sided bed for a baby or infant. | |
| cot | a light temporary bed used for extra guests. | |
| bolster pillow | a long, round pillow used for extra back or neck support. | |
| bed frame | the wooden or metal base that holds the mattress up. | |
| 2. bathroom linens & fixtures | | |
| bath towel | a large towel for drying your body after a shower. | |
| hand towel | a small towel for drying your hands. | |
| face cloth | a small square cloth used to wash your face. | |
| bath mat | a small rug placed on the bathroom floor to step on. | |
| bathrobe | a loose piece of clothing worn before or after a bath. | |
| slippers | soft light shoes worn inside a room. | |
| toilet paper | paper used for cleaning after using the toilet. | |
| tissue | soft paper used for blowing your nose. | |
| toilet brush | a brush used to clean the inside of a toilet. | |
| plunger | a tool used to clear blocked pipes or toilets. | |
| shower curtain | a plastic or cloth curtain that stops water from splashing. | |
| drain | the hole where water flows away in a sink or shower. | |
| faucet | the object you turn to get water in a sink or bath. | |
| showerhead | the part that sprays water in the shower. | |
| sink | the basin where you wash your hands. | |
| bidet | a basin used for washing private body parts after using the toilet. | |
| vanity mirror | a small mirror used for close-up viewing during makeup or shaving. | |
| towel rack | a metal bar or shelf on the wall for hanging clean towels. | |
| toilet seat | the movable ring that sits on top of a toilet bowl. | |
| soap dish | a small holder next to the sink used for placing bar soap. | |
| tissue box holder | a decorative cover placed over a box of tissues. | |
| grab bar | a strong handle on the wall to help guests balance in the shower. | |
| scale | a flat device on the bathroom floor used to check body weight. | |
| bath drain stopper | a rubber or metal plug used to hold water in the bathtub. | |
| overflow drain | a small opening near the top of a sink to stop water spilling over. | |
| 3. guest amenities & personal care | | |
| shampoo | liquid soap used for washing hair. | |
| conditioner | liquid used after shampoo to make hair soft. | |
| shower gel | liquid soap used for washing the body. | |
| body lotion | a cream used to make skin soft. | |
| bar soap | a solid block of soap for washing hands or body. | |
| vanity kit | a small set with cotton pads and cotton swabs. | |
| sewing kit | a small set with needles and thread to fix clothes. | |
| shower cap | a plastic cover to keep hair dry in the shower. | |
| comb | a plastic tool used to tidy your hair. | |
| toothbrush | a small brush used for cleaning teeth. | |
| toothpaste | a cream used with a toothbrush to clean teeth. | |
| razor | a tool used for shaving hair from the face or body. | |
| shaving cream | a soft foam used before shaving. | |
| shoe shine | a cloth or polish used to clean and shine shoes. | |
| laundry bag | a bag for guests to put dirty clothes in. | |
| shoe horn | a smooth curved tool to help slip your heel into a shoe. | |
| clothes brush | a firm brush used to clean lint and dust from coats. | |
| loofah | a natural rough sponge used to scrub skin in the shower. | |
| bath salts | scented crystals added to bath water for relaxation. | |
| mouthwash | a liquid used to clean teeth and make breath fresh. | |
| cotton rounds | soft flat cotton pads used for cleaning the face. | |
| cotton swabs | small sticks with soft cotton ends used for delicate cleaning. | |
| sanitary bag | a small plastic bag in the bathroom for disposing of hygiene products. | |
| eye mask | a soft cloth cover worn over eyes to block out light. | |
| earplugs | small soft pieces put into ears to block out noise. | |
| hair tie | an elastic band used to hold long hair back neatly. | |
| nail file | a small flat tool used to shape fingernails. | |
| hand sanitizer | a quick-drying liquid or gel used to clean hands without water. | |
| 4. beverage, minibar & kitchenette | | |
| mug | a large cup with a handle used for hot drinks. | |
| teacup | a small cup used with a saucer for drinking tea. | |
| saucer | a small round plate placed under a teacup. | |
| teaspoon | a small spoon used for stirring tea or coffee. | |
| coaster | a small pad placed under a glass to protect furniture. | |
| tray | a flat board or plate used for carrying food and drinks. | |
| glassware | all objects made of glass, like water or wine glasses. | |
| wine glass | a tall glass with a stem used for drinking wine. | |
| tumbler | a plain glass with a flat bottom for drinking water or juice. | |
| bottle opener | a metal tool used to remove metal caps from bottles. | |
| corkscrew | a spiral metal tool used to pull corks out of wine bottles. | |
| ice bucket | a container used to keep ice cubes cold in the room. | |
| ice tongs | a small tool used to pick up ice cubes cleanly. | |
| stirrer | a small stick used to mix sugar or milk into drinks. | |
| creamer | a small container holding liquid milk or cream for coffee. | |
| sugar packet | a small paper pouch filled with sugar. | |
| sweetener | artificial sugar substitutes packaged in small packets. | |
| coffee pod | a small capsule containing ground coffee for a machine. | |
| tea bag | a small paper bag holding tea leaves for brewing. | |
| water bottle | a plastic or glass container filled with drinking water. | |
| electric kettle | a metal or plastic pot that plugs in to heat water fast. | |
| coffee maker | a machine used for brewing hot coffee in guest rooms. | |
| mini-refrigerator | a small cooling cabinet for keeping guest drinks and snacks cold. | |
| espresso cup | a very small ceramic cup used for strong espresso coffee. | |
| napkin | a square piece of paper or cloth used for wiping hands or mouth. | |
| 5. cleaning equipment & tools | | |
| housekeeping trolley | a large cart used to carry cleaning items and linens. | |
| vacuum cleaner | a machine that sucks up dust and dirt from floors. | |
| mop | a tool with a handle used with water to wash floors. | |
| bucket | an open container used to hold water for cleaning. | |
| broom | a tool with stiff fibers used to sweep floors. | |
| dustpan | a flat pan used with a broom to collect dirt. | |
| duster | a soft cloth or brush used to remove dust. | |
| microfiber cloth | a special soft cloth that picks up dust easily. | |
| sponge | a soft piece of material used for washing surfaces. | |
| scrubber | a hard brush or pad used to scrub tough stains. | |
| squeegee | a tool with a rubber blade used to clean glass and mirrors. | |
| spray bottle | a bottle that sprays liquid cleaning products. | |
| rubber gloves | waterproof gloves worn to protect hands while cleaning. | |
| trash bag | a plastic bag put inside a bin to hold waste. | |
| bin liner | another word for a plastic trash bag. | |
| carpet extractor | a heavy machine that washes carpets using water and chemical. | |
| floor buffer | a circular machine used to polish and shine hard floors. | |
| steamer | a device that uses hot steam to clean and sanitize surfaces. | |
| wet vacuum | a special vacuum machine that sucks up liquid spills. | |
| ladder | a folding frame with steps used to reach high places. | |
| step stool | a small portable set of steps for reaching high shelves. | |
| extension pole | a long rod used to reach high ceilings or windows. | |
| feather duster | a duster made of feathers used for fragile items. | |
| scrubbing pad | a rough pad used to remove tough grime from sinks and tiles. | |
| pumice stone | a hard stone used to scrape scale off toilet bowls. | |
| scraper | a flat metal blade used to remove stuck dirt or stickers. | |
| caddy | a small portable plastic basket for carrying cleaning bottles. | |
| mop wringer | a mechanical press on a bucket used to squeeze excess water from a mop. | |
| dust mop | a wide flat mop used dry to sweep dust off smooth floors. | |
| broom dustpan set | a matching pair of a broom and a clip-on pan for quick sweeps. | |
| 6. cleaning chemicals & agents | | |
| disinfectant | a liquid chemical that kills germs and bacteria. | |
| bleach | a strong chemical used to clean white fabrics and remove germs. | |
| glass cleaner | a liquid chemical used to make windows and mirrors clear. | |
| all-purpose cleaner | a chemical product safe to clean many different surfaces. | |
| detergent | soap powder or liquid used for washing clothes or dishes. | |
| fabric softener | a liquid added when washing clothes to make them soft. | |
| stain remover | a special chemical used to take out dark marks or spots. | |
| air freshener | a spray or device that makes a room smell nice. | |
| descaler | a chemical used to remove hard white water marks. | |
| polish | a liquid or paste used to make wood or metal shine. | |
| degreaser | a chemical product that removes oil and grease. | |
| furniture polish | a spray that makes wooden tables and cabinets shiny. | |
| stainless steel cleaner | a spray made specifically to clean shiny metal surfaces. | |
| carpet shampoo | a special liquid soap used to wash fabric carpets. | |
| tile cleaner | a chemical made to clean ceramic tiles and grout lines. | |
| grout cleaner | a strong solution used to clean white spaces between tiles. | |
| neutral cleaner | a mild chemical safe for delicate floor coatings. | |
| scale remover | a product that dissolves white mineral deposits from water. | |
| odor eliminator | a spray chemical that destroys bad smells rather than hiding them. | |
| wood conditioner | a cream applied to preserve and shine natural wooden furniture. | |
| toilet bowl cleaner | a thick liquid chemical formulated to disinfect and clean toilets. | |
| drain opener | a strong liquid chemical used to dissolve clogs in sink pipes. | |
| marble cleaner | a delicate, acid-free chemical safe for cleaning natural stone. | |
| brass cleaner | a specialized polish paste used to clean and shine metal fixtures. | |
| fabric protector | a spray applied to upholstery to stop liquids from staining. | |
| 7. furniture & room fixtures | | |
| wardrobe | a tall cabinet where clothes are hung. | |
| closet | an enclosed space or small room for hanging clothes. | |
| hanger | a curved plastic or wooden tool used to hang clothes. | |
| drawer | a box sliding in and out of a piece of furniture. | |
| nightstand | a small table next to a bed. | |
| desk | a table used for reading, writing, or working. | |
| sofa | a long comfortable seat for two or more people. | |
| armchair | a soft, comfortable chair with side rests. | |
| coffee table | a low table in front of a sofa. | |
| mirror | a glass surface that reflects your image. | |
| lamp | an electric light that sits on a table or floor. | |
| light switch | a button on the wall used to turn lights on or off. | |
| power outlet | a socket in the wall where you plug in electrical devices. | |
| curtain | a piece of cloth hanging across a window. | |
| sheer curtain | a light, thin curtain that lets light through. | |
| blackout curtain | a thick curtain that blocks out all outside light. | |
| carpet | a thick fabric covering the floor of a room. | |
| rug | a small piece of carpet that covers part of a floor. | |
| peephole | a tiny lens in the door to see who is outside. | |
| door latch | a metal safety hook that keeps a door slightly open. | |
| deadbolt | a heavy lock turned by hand on the inside of a door. | |
| door handle | the lever you push down to open a door. | |
| doorstop | a heavy block or wedge used to hold a door open. | |
| baseboard | the wooden or plastic strip along the bottom of a wall. | |
| window sill | the flat wooden or stone ledge at the bottom of a window. | |
| full-length mirror | a tall mirror that shows a person’s entire body from head to toe. | |
| luggage rack | a folding metal or wood stand used to keep suitcases off the floor. | |
| ottoman | a padded footrest or low seat without a back or arms. | |
| chandelier | a large decorative light fixture with branches hanging from the ceiling. | |
| wall sconce | a light fixture attached directly to a wall surface. | |
| 8. electronics, appliances & room controls | | |
| safe box | a strong metal box with a lock for guests‘ valuables. | |
| hairdryer | an electric device used to dry wet hair. | |
| iron | a hot tool used to make clothes smooth and flat. | |
| ironing board | a long narrow table used for ironing clothes. | |
| television | an electronic screen used to watch shows or news. | |
| remote control | a small hand device used to control the TV from a distance. | |
| air conditioning | a system that cools the air in a room. | |
| thermostat | a wall control used to change room temperature. | |
| smoke detector | a round device on the ceiling that sounds an alarm for smoke. | |
| sprinkler | a ceiling nozzle that sprays water automatically during fire. | |
| light bulb | the glass globe that produces light inside a lamp. | |
| adapter | a plug device that lets foreign electronics fit into local wall sockets. | |
| charger cable | a cord used to connect mobile devices to power outlets. | |
| USB port | a small wall slot used to plug in charging cables directly. | |
| master switch | a single wall switch near the door that turns off all room lights. | |
| ceiling fan | a rotating device overhead that circulates air in the room. | |
| room keycard | a plastic electronic card used by guests to unlock their door. | |
| keycard slot | a device near the door where guests insert their card to turn on power. | |
| electronic door lock | a battery-powered lock on the door activated by keycards. | |
| alarm clock | a bedside digital clock that rings at a set time to wake guests. | |
| media hub | a panel near the desk for connecting laptops or devices to the TV. | |
| standing lamp | a tall light fixture that rests directly on the floor. | |
| bedside panel | a button console next to the bed controlling lights and curtains. | |
| motion sensor | a wall device that detects movement to activate lights automatically. | |
| air purifier | an electronic machine that cleans dust and odors from indoor air. | |
| 9. hotel status, service terms & workflow | | |
| vacant | a room that is empty and has no guest right now. | |
| occupied | a room that currently has a guest staying in it. | |
| checkout | when a guest finishes their stay and leaves the hotel. | |
| stayover | a guest who is staying for another night. | |
| out of order | a room that cannot be used because something is broken. | |
| deep clean | a very detailed and thorough cleaning of a room. | |
| turn-down service | evening service where staff prepare the bed for sleep. | |
| do not disturb | a sign asking staff not to enter or knock on the door. | |
| make up room | a sign asking staff to clean the guest room. | |
| VIP guest | a very important guest who receives extra special care. | |
| arrival | a guest who is coming to stay at the hotel today. | |
| departure | a guest who is leaving the hotel today. | |
| priority room | a room that must be cleaned quickly for early arrival. | |
| room inspection | a careful review of a cleaned room performed by a supervisor. | |
| quick refresh | a light cleaning service to tidy a room and replace used towels. | |
| turn-around time | the total time taken to clean a room after checkout. | |
| discrepancy | a mismatch between front desk room status and housekeeping status. | |
| late checkout | an arrangement allowing a guest to leave later than usual time. | |
| early check-in | allowing a arriving guest to enter their room before regular time. | |
| sleep-out | a room status where a guest’s belongings are inside but the bed was unused. | |
| skipper | a guest who leaves the hotel without settling their room bill. | |
| room assignment | the list of specific guest rooms given to a housekeeper to clean. | |
| daily worksheet | a paper document listing assigned rooms and their status. | |
| service request | an order from a guest for extra supplies or assistance. | |
| turndown treat | a small gift or chocolate left on the pillow during evening service. | |
| 10. housekeeping verbs & cleaning actions | | |
| clean | to remove dirt and dust from something. | |
| wipe | to clean or dry a surface using a cloth. | |
| scrub | to rub a surface hard with a brush to clean it. | |
| sweep | to clean a floor using a broom. | |
| mop | to wash a floor using a wet mop. | |
| vacuum | to clean carpets or floors using a suction machine. | |
| dust | to remove fine dirt from furniture using a cloth. | |
| polish | to rub a surface until it becomes shiny and smooth. | |
| sanitize | to clean thoroughly to destroy all germs and bacteria. | |
| empty | to remove everything from inside a container or bin. | |
| replace | to put a new or clean item in place of an old one. | |
| restock | to fill up supplies that have been used or emptied. | |
| refresh | to make a room clean and tidy again quickly. | |
| collect | to gather items from different places. | |
| report | to tell a supervisor or team about a problem or broken item. | |
| inspect | to look at something carefully to check its quality. | |
| unlock | to open a door using a key or keycard. | |
| knock | to hit a door lightly with your hand to get attention. | |
| rinse | to wash away soap using clean water. | |
| dry | to remove water or moisture from something. | |
| strip | to take off all dirty linens from a bed. | |
| remake | to put fresh sheets and covers back onto a bed. | |
| check | to look at something to make sure it is correct or working. | |
| organize | to arrange items neatly in their proper place. | |
| dispose | to throw away unwanted items or trash. | |
| untangle | to straighten out twisted cords or wires. | |
| wring | to twist a wet cloth tightly to squeeze out water. | |
| spray | to scatter liquid in fine drops onto a surface. | |
| align | to place objects neatly in a straight line or correct position. | |
| air out | to open windows to let fresh air flow into a room. | |
| 11. safety, hygiene & damage terms | | |
| germs | tiny living things that can cause illness. | |
| bacteria | microscopic organisms that can spread disease. | |
| hazard | something that can be dangerous or cause harm. | |
| wet floor sign | a warning sign placed on wet floors to prevent slipping. | |
| protective mask | a cover worn over the mouth and nose for protection. | |
| apron | a piece of clothing worn over clothes to keep them clean. | |
| stain | a dirty mark on fabric or surfaces that is hard to remove. | |
| leak | water escaping accidentally through a hole or crack. | |
| clog | a blockage in a pipe or drain that stops water flow. | |
| crack | a thin line on a surface where it has broken slightly. | |
| scratch | a mark made on a surface by something sharp. | |
| tear | a hole in cloth or paper caused by pulling or ripping. | |
| burnt bulb | a lightbulb that no longer works and needs replacement. | |
| broken | damaged and not working properly. | |
| loose | not held tightly in place. | |
| odor | a strong or unpleasant smell. | |
| mold | a fungus that grows on wet surfaces and walls. | |
| pest | an unwanted insect or small animal like a fly or ant. | |
| slip hazard | a wet or slippery floor that might cause someone to fall. | |
| trip hazard | an object on the floor that someone could trip over. | |
| chemical burn | skin damage caused by coming into direct contact with strong chemicals. | |
| safety goggles | protective plastic eyewear worn to protect eyes from chemical splashes. | |
| biohazard waste | dangerous waste containing biological fluids that requires special disposal. | |
| sharp object | items like needles or broken glass that can cut or puncture skin. | |
| fire extinguisher | a portable metal cylinder used to spray chemicals to put out small fires. | |
| 12. hotel facilities, areas & staff | | |
| hallway | a long narrow passage in a hotel with doors to rooms. | |
| corridor | another word for a hotel hallway. | |
| elevator | a machine that moves people up and down between floors. | |
| service elevator | a private lift used only by hotel staff and heavy carts. | |
| stairwell | an enclosed area containing a set of stairs. | |
| linen closet | a storage room on floor levels where clean sheets are kept. | |
| laundry room | a room where clothes and linens are washed and dried. | |
| pantry | a small storage room for guest supplies and drinks. | |
| front desk | the main reception counter where guests check in. | |
| lobby | the main entrance hall of a hotel. | |
| executive lounge | a private area for special hotel guests to relax or work. | |
| public area | spaces in the hotel open to all guests, like lobbies. | |
| back of house | areas of the hotel used only by staff, not guests. | |
| lost and found | a secure place where forgotten guest items are stored. | |
| supervisor | a person who manages and checks the work of staff. | |
| shift | the fixed hours during which a staff member works. | |
| uniform | official clothes worn by staff while working. | |
| name tag | a small badge worn on clothes showing your name. | |
| master key | a special keycard that opens every guest room door. | |
| floor pantry | a storage room on each guest floor for supplies. | |
| breakroom | a designated room where employees eat meals and rest during breaks. | |
| locker room | a staff room with private lockers for storing personal belongings. | |
| executive housekeeper | the senior department head managing all hotel housekeeping operations. | |
| room attendant | a staff member responsible for cleaning and servicing guest rooms. | |
| houseperson | a team member who supports room staff by moving heavy linens and trash. | |
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