• meeting guests and serving drinks in a five-star hotel

Dewi works as a bartender in a five-star hotel. She usually starts work in the afternoon. When she arrives, she puts on her uniform and goes to the bar.

First, Dewi checks the bar. She makes sure that the glasses are clean and that everything is in the right place. She checks the bottles and makes sure there are enough drinks. She also prepares ice, cuts fruit and prepares lemons and oranges.

When the bar opens, Dewi welcomes the guests with a smile. She says hello and asks them what they would like to drink. She listens carefully and prepares their drinks.

Dewi often talks to the guests while she works. Some guests ask about the drinks menu. Others want to know about local drinks. Sometimes, they ask Dewi to choose a drink for them. She gives simple advice and helps them choose.

Dewi also talks to guests about their holiday, their day or places to visit. She remembers regular guests and often remembers what they like to drink. She is friendly and polite, but she also gives guests space when they want to relax.

Sometimes, a guest has had too much to drink. Dewi stays calm and speaks to the guest politely. She may offer the guest some water and ask them to sit down. If necessary, she asks her manager for help. She always wants to keep the guest and other people safe.

In the evening, the bar can be very busy. Dewi works quickly, but she stays calm and friendly. She keeps the bar clean and makes sure that the guests have good service.

At the end of her shift, Dewi cleans the bar. She washes the glasses, checks the bottles and puts everything away. Then she changes her clothes and goes home.

Dewi likes her job because she meets people from many different countries. She enjoys talking to guests and making them feel welcome.

____________________________

Vocabulary:

Word / Phrase	Simple A1 definition
reading comprehension	understanding what you read
to serve a drink	to give a drink to a guest
a bartender	a person who works in a bar and makes drinks
in the right place	where something should be
a bottle	a container for drinks
to make sure	to check that something is OK
to prepare a drink	to make a drink ready
the drinks menu	a list of drinks in a bar
to give advice	to tell someone what you think is good
to choose	to say which thing you want
a regular guest	a guest who comes often
to be polite	to be nice and respectful to people
to give somebody space	to let someone be alone
to relax	to rest and feel calm
to stay calm	to not become angry or worried
to speak politely	to speak in a nice and respectful way
to keep somebody safe	to help someone stay safe
a shift	the time when you work
to change clothes	to take off your old clothes and put on other clothes
to enjoy talking	to like talking to people
to make somebody feel welcome	to make someone feel happy and comfortable in a place

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Match the words with the definitions

1. a bartender
2. to relax
3. a regular guest
4. to prepare a drink
5. to stay calm
6. a shift
7. to give advice
8. a bottle
9. to serve a drink
10. to choose
11. to be polite
12. the drinks menu
13. to make sure
14. to give somebody space
15. in the right place
16. to keep somebody safe
17. reading comprehension
18. to change clothes
19. to speak politely
20. to enjoy talking
21. to make somebody feel welcome
    

A. to help someone stay safe
B. to like talking to people
C. a person who works in a bar and makes drinks
D. to check that something is OK
E. a list of drinks in a bar
F. to let someone be alone
G. to take off your old clothes and put on other clothes
H. a guest who comes often
I. to make a drink ready
J. where something should be
K. to give a drink to a guest
L. a container for drinks
M. to say which thing you want
N. to rest and feel calm
O. the time when you work
P. to speak in a nice and respectful way
Q. understanding what you read
R. to make someone feel happy and comfortable in a place
S. to tell someone what you think is good
T. to be nice and respectful to people
U. to not become angry or worried

___________________________

Answer:
1-C, 2-N, 3-H, 4-I, 5-U, 6-O, 7-S, 8-L,
9-K, 10-M, 11-T, 12-E, 13-D, 14-F, 15-J,
16-A, 17-Q, 18-G, 19-P, 20-B, 21-R

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Match the definitions with the words:

1. to help someone stay safe
2. to like talking to people
3. a person who works in a bar and makes drinks
4. to check that something is OK
5. a list of drinks in a bar
6. to let someone be alone
7. to take off your old clothes and put on other clothes
8. a guest who comes often
9. to make a drink ready
10. where something should be
11. to give a drink to a guest
12. a container for drinks
13. to say which thing you want
14. to rest and feel calm
15. the time when you work
16. to speak in a nice and respectful way
17. understanding what you read
18. to make someone feel happy and comfortable in a place
19. to tell someone what you think is good
20. to be nice and respectful to people
21. to not become angry or worried
    

A. to serve a drink
B. a bartender
C. in the right place
D. a bottle
E. to make sure
F. to prepare a drink
G. the drinks menu
H. to give advice
I. to choose
J. a regular guest
K. to be polite
L. to give somebody space
M. to relax
N. to stay calm
O. to speak politely
P. to keep somebody safe
Q. a shift
R. to change clothes
S. to enjoy talking
T. to make somebody feel welcome
U. reading comprehension

_____________________________

Answer:

1-P, 2-S, 3-B, 4-E, 5-G, 6-L, 7-R, 8-J,
9-F, 10-C, 11-A, 12-D, 13-I, 14-M, 15-Q,
16-O, 17-U, 18-T, 19-H, 20-K, 21-N

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True or false:

1. Dewi talks to guests about places to visit.
2. Dewi makes breakfast for the hotel guests.
3. She checks the bottles before the bar opens.
4. Dewi has a dog at the hotel bar.
5. She gives guests space when they want to relax.
6. Dewi changes her clothes before she goes home.
7. Dewi arrives at work by bicycle every afternoon.
8. Some guests ask her to choose a drink for them.
9. Dewi washes the glasses at the end of her shift.
10. Dewi works as a receptionist at the hotel.
11. She asks guests what they would like to drink.
12. Dewi finishes work at lunchtime every day.
13. She can ask her manager for help when there is a problem.
14. Dewi prepares lemons and oranges for the bar.
15. Dewi spends her free time playing football.
16. Dewi works as a bartender in a five-star hotel.
17. Dewi studies English during her shift.
18. Dewi never speaks to tourists.
19. Dewi takes the bottles home after work.
20. Dewi always works outside the hotel.

__________________________

True: 1,3,5,6,8,9,11,13,14,16,

_________________________

Correct version:

1. Dewi talks to guests about places to visit.
2. Dewi makes breakfast for the hotel guests. True is: Dewi prepares drinks for the hotel guests.
3. She checks the bottles before the bar opens.
4. Dewi has a dog at the hotel bar. True is: Dewi works at the hotel bar without a dog.
5. She gives guests space when they want to relax.
6. Dewi changes her clothes before she goes home.
7. Dewi arrives at work by bicycle every afternoon. True is: Dewi usually starts work in the afternoon.
8. Some guests ask her to choose a drink for them.
9. Dewi washes the glasses at the end of her shift.
10. Dewi works as a receptionist at the hotel. True is: Dewi works as a bartender at the hotel.
11. She asks guests what they would like to drink.
12. Dewi finishes work at lunchtime every day. True is: Dewi usually works in the afternoon and evening.
13. She can ask her manager for help when there is a problem.
14. Dewi prepares lemons and oranges for the bar.
15. Dewi spends her free time playing football. True is: Dewi enjoys meeting and talking to guests.
16. Dewi works as a bartender in a five-star hotel.
17. Dewi studies English during her shift. True is: Dewi talks to guests during her shift.
18. Dewi never speaks to tourists. True is: Dewi often talks to guests from different countries.
19. Dewi takes the bottles home after work. True is: Dewi checks the bottles and puts everything away at the end of her shift.
20. Dewi always works outside the hotel. True is: Dewi works inside the hotel bar.

######################

Multiple choice – one answer only

1. When does Dewi usually start work?
   a) In the afternoon
   b) In the morning
   c) At midnight
2. What does Dewi check before the bar opens?
   a) The hotel rooms
   b) The swimming pool
   c) The glasses and bottles
3. What do some guests ask Dewi to do?
   a) Choose a drink
   b) Clean their room
   c) Call a taxi
4. What does Dewi sometimes offer a guest who has had too much to drink?
   a) Coffee
   b) Water
   c) Food
5. What does Dewi do at the end of her shift?
   a) Opens the bar
   b) Goes to another hotel
   c) Cleans the bar
6. What does Dewi prepare before the bar opens?
   a) Ice and fruit
   b) Breakfast
   c) Hotel rooms
7. What does Dewi do when guests arrive?
   a) She closes the bar.
   b) She welcomes them with a smile.
   c) She asks them to leave.
8. What do some guests want to know about?
   a) Hotel jobs
   b) Sports games
   c) Local drinks
9. What does Dewi do when the bar is very busy?
   a) She works quickly and stays calm.
   b) She goes home.
   c) She stops serving guests.
10. Why does Dewi like her job?
    a) She gets free drinks.
    b) She meets people from many different countries.
    c) She works only in the morning.

____________________________

Answer:
1-A, 2-C, 3-A, 4-B, 5-C, 6-A, 7-B, 8-C, 9-A, 10-B

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Who or What?

1. Who checks the bar before it opens?
   
   YOU WRITE:
   Dewi
   
2. Who welcomes the guests with a smile?
3. What does Dewi cut before the bar opens?
4. What does Dewi prepare for the drinks?
5. Who asks about local drinks?
6. What does Dewi offer a guest who has had too much to drink?
7. Who can Dewi ask for help?
8. What does Dewi wash at the end of her shift?
9. What does Dewi check at the end of her shift?
10. Who does Dewi enjoy talking to?

___________________________

Answer:
1. Dewi, 2. Dewi, 3. fruit, 4. ice, 5. Some guests, 6. water,
7. her manager, 8. the glasses, 9. the bottles, 10. guests.

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Put the events in the correct order

a) Dewi talks to the guests.
b) Dewi goes home.
c) Dewi checks the bar.
d) Dewi cleans the bar.
e) Dewi welcomes the guests.
f) Dewi prepares ice and cuts fruit.
g) Dewi washes the glasses and checks the bottles.

__________________________

Answer: 1-c, 2-f, 3-e, 4-a, 5-d, 6-g, 7-b

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Match sentence halves

1. Dewi works
2. She prepares
3. She welcomes
4. Some guests ask
5. Dewi remembers
6. She gives guests
7. She asks her manager
8. She washes
9. Dewi talks
10. She checks
    

a) the glasses.
b) in a five-star hotel.
c) ice and fruit.
d) regular guests.
e) for help.
f) space when they want to relax.
g) the guests with a smile.
h) about local drinks.
i) to guests about their holiday.
j) the bottles before the bar opens.

___________________________

Answer:
1-b, 2-c, 3-g, 4-h, 5-d, 6-f, 7-e, 8-a, 9-i, 10-j
___________________________

Correct order:

1. Dewi works in a five-star hotel.

2. She prepares ice and fruit.

3. She welcomes the guests with a smile.

4. Some guests ask about local drinks.

5. Dewi remembers regular guests.

6. She gives guests space when they want to relax.

7. She asks her manager for help.

8. She washes the glasses.

9. Dewi talks to guests about their holiday.

10. She checks the bottles before the bar opens.

#################

Find the information:

1. Something Dewi checks: __________
2. Something she prepares: __________
3. Something she cuts: __________
4. Something she talks to guests about: __________
5. Something guests ask about: __________
6. Something she offers: __________
7. Someone she asks for help: __________
8. Something she washes: __________
9. Something she puts away: __________
10. Something she remembers about regular guests: __________

————————————-

Answers:

1. Something Dewi checks: the bottles
2. Something she prepares: ice
3. Something she cuts: fruit
4. Something she talks to guests about: their holiday
5. Something guests ask about: local drinks
6. Something she offers: water
7. Someone she asks for help: her manager
8. Something she washes: the glasses
9. Something she puts away: everything
10. Something she remembers about regular guests: what they like to drink

#################

Find the word that does not belong in each group:

1. glass – manager – bottle – ice
2. lemon – orange – water – fruit
3. guest – bottle – bartender – manager
4. friendly – quickly – polite – smile
5. uniform – holiday – local drinks – places to visit
6. wash – country – cut – prepare
7. drink – bar – hotel – restaurant
8. calm – bottle – friendly – polite
9. guest – water – ice – lemon
10. country – check – prepare – welcome

_______________________

Answer:
1. manager, 2. water, 3. bottle, 4. quickly,
5. uniform, 6. country, 7. drink, 8. bottle,
9. guest, 10. country

______________________

Correct answers:

1. glass – manager – bottle – ice
   manager – The other three are things in a bar.
2. lemon – orange – water – fruit
   water – The other three are connected with fruit.
3. guest – bottle – bartender – manager
   bottle – The other three are people.
4. friendly – quickly – polite – calm
   quickly – The other three describe a person.
5. holiday – local drinks – places to visit – uniform
   uniform – The other three are topics Dewi talks about with guests.
6. wash – country – cut – prepare
   country – The other three are actions.
7. bar – hotel – restaurant – drink
   drink – The other three are places.
8. calm – bottle – friendly – polite
   bottle – The other three describe Dewi’s behaviour.
9. water – ice – guest – lemon
   guest – The other three are connected with drinks.
10. check – prepare – welcome – country
    country – The other three are actions.

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Complete each sentence with information from the text – one word only:

1. Dewi usually starts work in the __________.
2. Before the bar opens, she checks the __________.
3. She cuts fruit and prepares __________.
4. Dewi welcomes guests with a __________.
5. Some guests ask about the __________ menu.
6. Dewi remembers what regular guests like to __________.
7. If a guest has had too much to drink, Dewi may offer __________.
8. When the bar is busy, Dewi works quickly but stays __________.
9. At the end of her shift, she washes the __________.
10. Dewi likes her job because she meets people from many different __________.
11. Dewi sometimes talks to guests about their __________.
12. Before she goes home, Dewi puts everything __________.

——————————————

Correct version:

1. Dewi usually starts work in the afternoon.
2. Before the bar opens, she checks the bottles.
3. She cuts fruit and prepares ice.
4. Dewi welcomes guests with a smile.
5. Some guests ask about the drinks menu.
6. Dewi remembers what regular guests like to drink.
7. If a guest has had too much to drink, Dewi may offer water.
8. When the bar is busy, Dewi works quickly but stays calm.
9. At the end of her shift, she washes the glasses.
10. Dewi likes her job because she meets people from many different countries.
11. Dewi sometimes talks to guests about their holiday.
12. Before she goes home, Dewi puts everything away.

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Complete the table with information from the text:

Before the bar opens	When guests arrive	At the end of the shift
Checks the bar	__________	__________
__________	__________	__________
__________	__________	__________
		__________

—————————————-

Full version:

Before the bar opens	When guests arrive	At the end of the shift
Checks the bar	Welcomes the guests	Cleans the bar
Checks the bottles	Prepares their drinks	Washes the glasses
Prepares ice and fruit	Talks to the guests	Checks the bottles
		Puts everything away

###################

Find a word or phrase in the text with the opposite meaning:

1. dirty → _c_l_e_a_n_
2. slowly → __________
3. forget → __________
4. impolite → __________
5. unsafe → __________
6. dislike → __________

_________________________

Answers:
1. clean, 2. quickly, 3. remembers, 4. polite, 5. safe, 6. like
##################

What happens next?

1. Dewi checks the bar before it opens. What does she do after that?
   a) She goes home.
   b) She welcomes the guests.
   c) She changes her clothes again.
2. A guest has had too much to drink. What might Dewi do?
   a) She brings the guest another drink.
   b) She offers the guest some water.
   c) She asks the guest to serve other people.
3. The bar is very busy. What does Dewi do?
   a) She stops working for a few minutes.
   b) She asks all the guests to leave.
   c) She works quickly and stays calm.
4. A guest asks about local drinks. What does Dewi do?
   a) She tells the guest to read a book.
   b) She gives the guest some simple advice.
   c) She changes the drinks menu.
5. A regular guest comes to the bar. What does Dewi remember?
   a) What the guest likes to drink.
   b) Where the guest lives.
   c) When the guest goes to work.
6. A guest wants to relax. What does Dewi do?
   a) She gives the guest some space.
   b) She talks to the guest all evening.
   c) She asks the guest to help her.
7. Dewi has a problem with a guest. What does she do if she needs help?
   a) She asks another guest for help.
   b) She goes home.
   c) She asks her manager for help.
8. The bar is going to open. What does Dewi prepare?
   a) Hotel rooms and beds.
   b) Ice and fruit.
   c) Breakfast and lunch.
9. Dewi finishes her shift. What does she do before she goes home?
   a) She cleans the bar and washes the glasses.
   b) She leaves the bar quickly.
   c) She talks to every guest again.
10. Dewi talks to guests about their holiday. What else can she talk about?
    a) Hotel jobs in other countries.
    b) Places to visit.
    c) Her plans for the next year.

___________________________

Answer:
1-B, 2-B, 3-C, 4-B, 5-A, 6-A,
7-C, 8-B, 9-A, 10-C

___________________________

Corrrect answers:

1. Dewi checks the bar before it opens. What does she do after that? She welcomes the guests.
2. A guest has had too much to drink. What might Dewi do? She offers the guest some water.
3. The bar is very busy. What does Dewi do? She works quickly and stays calm.
4. A guest asks about local drinks. What does Dewi do? She gives the guest some simple advice.
5. A regular guest comes to the bar. What does Dewi remember? What the guest likes to drink.
6. A guest wants to relax. What does Dewi do? She gives the guest some space.
7. Dewi has a problem with a guest. What does she do if she needs help? She asks her manager for help.
8. The bar is going to open. What does Dewi prepare? Ice and fruit.
9. Dewi finishes her shift. What does she do before she goes home? She cleans the bar and washes the glasses.
10. Dewi talks to guests about their holiday. What else can she talk about? Places to visit.

##################

Yes, no or not in the text

1. Dewi prepares ice before the bar opens. ___
2. Dewi works only with guests from her own country. ___
3. Dewi sometimes talks to guests about their holiday. ___
4. Dewi has worked at the hotel for ten years. ___
5. Dewi checks that the glasses are clean. ___
6. Dewi never helps guests choose a drink. ___
7. Dewi cuts fruit before the bar opens. ___
8. Dewi gives every guest the same drink. ___
9. Dewi sometimes offers water to a guest. ___
10. Dewi wears a uniform when she works. ___
11. Dewi remembers some regular guests. ___
12. Dewi always sits down when the bar is busy. ___
13. Dewi asks her manager for help when necessary. ___
14. Dewi talks to guests about places to visit. ___
15. Dewi cleans the swimming pool after her shift. ___
16. Dewi washes the glasses at the end of her shift. ___
17. Dewi goes home by bus after work. ___
18. Dewi enjoys meeting people from different countries. ___
19. Dewi checks the weather before she starts work. ___
20. Dewi has a favourite drink. ___

—————————————

Correct answers:

1. Dewi prepares ice before the bar opens. YES
2. Dewi works only with guests from her own country. NO
3. Dewi sometimes talks to guests about their holiday. YES
4. Dewi has worked at the hotel for ten years. NOT IN THE TEXT
5. Dewi checks that the glasses are clean. YES
6. Dewi never helps guests choose a drink. NO
7. Dewi cuts fruit before the bar opens. YES
8. Dewi gives every guest the same drink. NO
9. Dewi sometimes offers water to a guest. YES
10. Dewi wears a uniform when she works. YES
11. Dewi remembers some regular guests. YES
12. Dewi always sits down when the bar is busy. NO
13. Dewi asks her manager for help when necessary. YES
14. Dewi talks to guests about places to visit. YES
15. Dewi cleans the swimming pool after her shift. NO
16. Dewi washes the glasses at the end of her shift. YES
17. Dewi goes home by bus after work. NOT IN THE TEXT
18. Dewi enjoys meeting people from different countries. YES
19. Dewi checks the weather before she starts work. NOT IN THE TEXT
20. Dewi has a favourite drink. NOT IN THE TEXT

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Interview with Dewi – match the questions and answers

Questions

1. What is your job?
2. When does your working day begin?
3. What happens before the bar opens?
4. How do you greet hotel guests?
5. What information do visitors sometimes ask for?
6. How do you help guests with their choice?
7. What subjects come up in your conversations?
8. What happens when someone has had too much alcohol?
9. Who can support you in a difficult situation?
10. How is the bar in the evening?
11. What happens when your working time ends?
12. What do you like about your job?

Answers

a) I listen to them and give simple advice.
b) I enjoy meeting people from many countries and making them feel welcome.
c) I usually start in the afternoon.
d) My manager can help me when necessary.
e) I clean the bar, wash the glasses, check the bottles, and put things away.
f) I am a bartender in a five-star hotel.
g) I stay calm, speak politely, and may give the person some water.
h) They sometimes want to know about local drinks and the drinks menu.
i) We talk about their holiday, their day, and places to visit.
j) It can be very busy, but I work quickly and stay friendly.
k) I smile, say hello, and ask what they would like.
l) I check the glasses and bottles, prepare ice, and cut fruit.

__________________________
Answers:
1-F, 2-C, 3-L, 4-K, 5-H, 6-A,
7-I, 8-G, 9-D, 10-J, 11-E, 12-B
__________________________

Full dialogue:

Interviewer: What is your job?
Dewi: I am a bartender in a five-star hotel.

Interviewer: When does your working day begin?
Dewi: I usually start in the afternoon.

Interviewer: What happens before the bar opens?
Dewi: I check the glasses and bottles, prepare ice, and cut fruit.

Interviewer: How do you greet hotel guests?
Dewi: I smile, say hello, and ask what they would like.

Interviewer: What information do visitors sometimes ask for?
Dewi: They sometimes want to know about local drinks and the drinks menu.

Interviewer: How do you help guests with their choice?
Dewi: I listen to them and give simple advice.

Interviewer: What subjects come up in your conversations?
Dewi: We talk about their holiday, their day, and places to visit.

Interviewer: What happens when someone has had too much alcohol?
Dewi: I stay calm, speak politely, and may give the person some water.

Interviewer: Who can support you in a difficult situation?
Dewi: My manager can help me when necessary.

Interviewer: How is the bar in the evening?
Dewi: It can be very busy, but I work quickly and stay friendly.

Interviewer: What happens when your working time ends?
Dewi: I clean the bar, wash the glasses, check the bottles, and put things away.

Interviewer: What do you like about your job?
Dewi: I enjoy meeting people from many countries and making them feel welcome.

####################

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🧃🥂🍹🍸🧉 Meet Sokheng, a mixologist (version A1, present/past simple, short answers, true/false, version 1/3) 🧃🥂🍹🍸🧉

Meet Sokheng, a mixologist (B1, 2/3)

Meet Sokheng, a mixologist (A1+, 3/3)

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BONUS TEXT IN B2:

Interviewer: What does your job involve?
Dewi: I work as a bartender in a five-star hotel, where I am responsible for preparing drinks, looking after guests, and maintaining a high standard of service.

Interviewer: What does a typical working day look like for you?
Dewi: I usually begin my shift in the afternoon. Before the bar opens, I make sure everything is properly prepared, including the glasses, bottles, ice, and fresh fruit.

Interviewer: How do you approach guests when they arrive?
Dewi: I greet them warmly, ask what they would like, and pay close attention to their requests. I try to create a friendly atmosphere from the moment they arrive.

Interviewer: What kind of questions do guests usually ask you?
Dewi: Many guests want to know more about the drinks on our menu. They may also ask about local drinks or ask me to recommend something suitable for them.

Interviewer: How do you help guests who are unsure what to order?
Dewi: I ask a few simple questions about their preferences and then make a recommendation. I try to give useful advice without making the decision for them.

Interviewer: Do you often have conversations with guests?
Dewi: Yes, especially when the bar is not too busy. We might talk about their holiday, their plans for the day, or interesting places they could visit.

Interviewer: How do you deal with regular guests?
Dewi: I try to remember their preferences, particularly the drinks they usually order. Guests appreciate it when you remember small details about them.

Interviewer: What do you do if a guest has had too much to drink?
Dewi: I remain calm and speak to the guest politely. I may offer some water and suggest that they sit down. If the situation becomes difficult, I ask my manager for assistance.

Interviewer: What is it like when the bar becomes very busy?
Dewi: It can be stressful, but I have learned to stay organized and work efficiently. Even during busy periods, I try to remain friendly and give every guest good service.

Interviewer: What do you do at the end of your shift?
Dewi: I clean the bar, wash the glasses, check the bottles, and make sure everything is stored properly. After that, I change my clothes and go home.

Interviewer: What do you enjoy most about your profession?
Dewi: I particularly enjoy meeting people from different countries. Every guest is different, and I like making people feel comfortable and welcome during their stay.

#################

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to write your feedback.
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Please tell me:

• Are the texts and exercises OK?
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• Is it too easy or too difficult?
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Thank you! I appreciate your feedback.

##################

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Remember how babies
learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………