Before you start, make sure you are familiar with present simple and past simple.

My name is Bopha. I am a Guest Assistant at Shinta Mani Angkor in Siem Reap, Cambodia. I like my job very much because I meet many people from different countries. Every day is different, and I enjoy helping guests. My job is to make every guest feel welcome, safe, and happy during their stay.

Before I started this job, I did a six-month internship at a hotel. During my internship, I learned how to welcome guests, answer the telephone, and work at the front desk. I also received a certificate in hotel reception skills. I enjoy good customer service. I am friendly, polite, and patient. I can talk to guests in a clear and kind way. I work carefully and always look at small details. When guests have a problem, I stay calm and do my best to help them.

My hotel is a very good place to work. I have one and a half days off every week. The hotel gives me meals when I am on duty, and I also have insurance. My team is friendly, and we help each other every day. My managers are kind and want us to learn new things. When I work hard, people see my good work. I can learn new skills and grow in my job.

I start work at 7:30 every morning. First, I put on my uniform and check that the front desk is clean and ready. Then I welcome guests with a smile. I check guests in and check guests out. I answer the telephone and give information about the hotel. I help guests book tours, spa treatments, rooms, and restaurant tables. Sometimes I tell guests about other hotel services that they may like.

During the day, I answer many questions and help guests with their needs. I work with my team to solve small problems. I also take payments and keep guest information correct. Before I go home, I prepare everything for the next shift.

I am proud to be a Guest Assistant. I enjoy helping people, and I am happy when guests leave the hotel with a smile and good memories of their stay.

_________________________

Vocabularies:

Word / Phrase	Definition
to meet people	to see and talk to new people
to enjoy helping guests	to like helping hotel visitors
to make people feel welcome	to make people feel happy and comfortable
to be safe	to keep someone or something safe from danger
an internship	a short time when you work to learn a job
to receive a certificate	to get a paper that shows you finished something
skills	things you can do well
a kind way	a friendly and nice way
to stay calm	to be relaxed and not angry or nervous
to have a day off	to have a day when you do not work
to be on duty	to be at work and ready to help
an insurance	a service that helps you pay when something bad happens
to grow in a job	to learn more and become better at your work
to be ready	to be prepared to do something
to book a tour	to arrange and pay for a trip
a spa treatment	a service to relax and feel good, for example a massage
to help with people’s needs	to help people with what they need
to solve a problem	to find an answer to a difficult situation
to take a payment	to receive money from a customer/guest
a shift	a time when you work, for example morning or night
memories	things you remember from the past

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Match the words with the correct definitions

Words

1. to meet people
2. an internship
3. skills
4. to stay calm
5. to book a tour
6. a shift
7. to solve a problem
8. memories
9. to receive a certificate
10. to be on duty
11. a spa treatment
12. to take a payment
13. to grow in a job
14. to make people feel welcome
15. to have a day off

Definitions

A. to find an answer to a difficult situation
B. things you can do well
C. a time when you work, for example morning or night
D. to see and talk to new people
E. to get a paper that shows you finished something
F. things you remember from the past
G. to be relaxed and not angry or nervous
H. a service to relax and feel good, for example a massage
I. to arrange a trip before you go
J. to be at work and ready to help
K. to learn more and become better at your work
L. to receive money from a customer or guest
M. a short time when you work to learn a job
N. to make people feel happy and comfortable
O. to have a day when you do not work

___________________________

Answers:
1-D, 2-M, 3-B, 4-G, 5-I, 6-C,
7-A, 8-F, 9-E, 10-J, 11-H, 12-L,
13-K, 14-N, 15-O

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Match the definitions with the correct words

Definitions

1. to see and talk to new people
2. to receive money from a customer or guest
3. to be relaxed and not angry or nervous
4. a service to relax and feel good, for example a massage
5. to get a paper that shows you finished something
6. a time when you work, for example morning or night
7. to help people feel happy and comfortable
8. a short time when you work to learn a job
9. to find an answer to a difficult situation
10. things you remember from the past
11. to be at work and ready to help
12. to arrange a trip before you go
13. things you can do well
14. to learn more and become better at your work
15. to have a day when you do not work

Words

A. a shift
B. skills
C. to book a tour
D. memories
E. to make people feel welcome
F. to receive a certificate
G. to have a day off
H. an internship
I. to stay calm
J. to solve a problem
K. to take a payment
L. to meet people
M. a spa treatment
N. to be on duty
O. to grow in a job

_________________________

Answers:
1-L, 2-K, 3-I, 4-M, 5-F, 6-A, 7-E, 8-H,
9-J, 10-D, 11-N, 12-C, 13-B, 14-O, 15-G

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True or false:

1. To solve a problem means to find an answer to a difficult situation.
2. A shift is a type of holiday for hotel guests.
3. Skills are things people can do well.
4. To take a payment means to give money to a customer.
5. To stay calm means to be relaxed and not angry or nervous.
6. An internship is a short time when you work to learn a job.
7. Memories are things you remember from the past.
8. To make people feel welcome means to make them feel happy and comfortable.
9. To book a tour means to cancel a trip.
10. To receive a certificate means to get a paper that shows you finished something.
11. To be on duty means to be at home and not ready to help.
12. To grow in a job means to learn more and become better at your work.
13. A spa treatment can help people relax and feel good.
14. To meet people means to stay alone and not talk to anyone.
15. To have a day off means to work every day without a break.
16. An insurance is a service that helps people pay when something bad happens.

_______________________

True: 1,3,5,6,7,8,10,12,13,16

_______________________

Correct answers:

1. To solve a problem means to find an answer to a difficult situation.
2. A shift is a type of holiday for hotel guests. False – True is: A shift is a time when you work, for example in the morning or at night.
3. Skills are things people can do well.
4. To take a payment means to give money to a customer. False – True is: To take a payment means to receive money from a customer or guest.
5. To stay calm means to be relaxed and not angry or nervous.
6. An internship is a short time when you work to learn a job.
7. Memories are things you remember from the past.
8. To make people feel welcome means to make them feel happy and comfortable.
9. To book a tour means to cancel a trip. False – True is: To book a tour means to arrange a trip before you go.
10. To receive a certificate means to get a paper that shows you finished something.
11. To be on duty means to be at home and not ready to help. False – True is: To be on duty means to be at work and ready to help.
12. To grow in a job means to learn more and become better at your work.
13. A spa treatment can help people relax and feel good.
14. To meet people means to stay alone and not talk to anyone. False – True is: To meet people means to see and talk to new people.
15. To have a day off means to work every day without a break. False – True is: To have a day off means to have a day when you do not work.
16. An insurance is a service that helps people pay when something bad happens.

####################

Fill in, words below:

internship, skills, shift, memories, certificate, payment,
calm, tour, welcome, insurance, guests,
problem, duty, ready,
treatment, needs

1. After the training, she received a __________.
2. A receptionist needs good communication __________.
3. He stayed __________ when the guest was angry.
4. She worked the morning __________ at the hotel.
5. The guest made a __________ by credit card.
6. The student did an __________ in a luxury hotel.
7. She booked a city __________ for the guests.
8. Her holiday gave her many happy __________.
9. The receptionist tried to make the guests feel __________.
10. The hotel has an __________ to help when something bad happens.
11. A good receptionist helps with people’s __________.
12. She was on __________ at the front desk in the evening.
13. The employee was __________ to help the guests.
14. The staff member solved the guest’s __________ quickly.
15. The hotel offers a relaxing spa __________.
16. Hotel workers must enjoy helping __________.

——————————–

Correct version:

1. After the training, she received a certificate.
2. A receptionist needs good communication skills.
3. He stayed calm when the guest was angry.
4. She worked the morning shift at the hotel.
5. The guest made a payment by credit card.
6. The student did an internship in a luxury hotel.
7. She booked a city tour for the guests.
8. Her holiday gave her many happy memories.
9. The receptionist tried to make the guests feel welcome.
10. The hotel has an insurance to help when something bad happens.
11. A good receptionist helps with people’s needs.
12. She was on duty at the front desk in the evening.
13. The employee was ready to help the guests.
14. The staff member solved the guest’s problem quickly.
15. The hotel offers a relaxing spa treatment.
16. Hotel workers must enjoy helping guests.

#################

Choose the correct answer

1. A guest who arrives at a hotel wants to feel…
   a) welcome
   b) angry
   c) tired
2. A person who works at a hotel should…
   a) ignore guests
   b) create problems
   c) help with people’s needs
3. An internship helps people…
   a) stop working
   b) learn a job
   c) take a holiday
4. To solve a problem means…
   a) to make it worse
   b) to forget it
   c) to find an answer
5. A receptionist should stay __________ when a guest is angry.
   a) calm
   b) nervous
   c) unhappy
6. A hotel employee receives a __________ after finishing a course.
   a) problem
   b) certificate
   c) shift
7. A person working at night has a night __________.
   a) memory
   b) tour
   c) shift
8. Guests can book a city __________ at the hotel.
   a) tour
   b) insurance
   c) skill
9. Good communication is an important __________ for a receptionist.
   a) payment
   b) treatment
   c) skill
10. When guests pay for their room, the receptionist takes a __________.
    a) memory
    b) payment
    c) internship
11. A hotel worker is __________ when the work time starts.
    a) dangerous
    b) late
    c) ready
12. A receptionist who works at the front desk is on __________.
    a) duty
    b) holiday
    c) tour
13. A spa __________ helps guests relax.
    a) certificate
    b) treatment
    c) problem
14. A good hotel worker wants to make guests feel __________.
    a) afraid
    b) bored
    c) welcome
15. An __________ helps protect people when something bad happens.
    a) insurance
    b) memory
    c) shift
16. A good receptionist listens to guests and helps with their __________.
    a) holidays
    b) certificates
    c) needs

————————————-

Correct version:

1. A guest who arrives at a hotel wants to feel welcome.
2. A person who works at a hotel should help with people’s needs.
3. An internship helps people learn a job.
4. To solve a problem means to find an answer.
5. A receptionist should stay calm when a guest is angry.
6. A hotel employee receives a certificate after finishing a course.
7. A person working at night has a night shift.
8. Guests can book a city tour at the hotel.
9. Good communication is an important skill for a receptionist.
10. When guests pay for their room, the receptionist takes a payment.
11. A hotel worker is ready when the work time starts.
12. A receptionist who works at the front desk is on duty.
13. A spa treatment helps guests relax.
14. A good hotel worker wants to make guests feel welcome.
15. An insurance helps protect people when something bad happens.
16. A good receptionist listens to guests and helps with their needs.

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Match the words with the situations

Words

1. to stay calm
2. to take a payment
3. to be on duty
4. to book a tour
5. to make people feel welcome
6. to solve a problem
7. to receive a certificate
8. to have a day off
9. to meet people
10. to grow in a job
11. to help with people’s needs
12. to enjoy helping guests

Situations

A. A receptionist listens to a guest and finds a solution.
B. A hotel worker likes talking to and helping visitors.
C. A staff member works at the front desk during the night.
D. A guest pays for a room with a credit card.
E. A receptionist smiles and says hello to guests.
F. An employee finishes training and gets a paper.
G. A worker has no work on Saturday.
H. A person learns new things and becomes better at work.
I. A receptionist talks to visitors from different countries.
J. A guest asks for help with a problem or request.
K. A receptionist stays relaxed when a guest is angry.
L. A guest wants to arrange a city trip.

____________________________

Answers:
1-K, 2-D, 3-C, 4-L, 5-E, 6-A,
7-F, 8-G, 9-I, 10-H, 11-J, 12-B
####################

Make sure you are familiar with PAST SIMPLE

Change the verbs into the past simple.

1. She works at the front desk. → She __________ at the front desk.
2. He helps many guests. → He __________ many guests.
3. They book a tour. → They __________ a tour.
4. She takes a payment. → She __________ a payment.
5. The receptionist welcomes the guests. → The receptionist __________ the guests.
6. She stays calm with angry customers. → She __________ calm with angry customers.
7. He solves a guest’s problem. → He __________ a guest’s problem.
8. They receive a certificate after the training. → They __________ a certificate after the training.
9. The student starts an internship. → The student __________ an internship.
10. She learns new skills at the hotel. → She __________ new skills at the hotel.
11. The manager meets new people. → The manager __________ new people.
12. He is on duty in the evening. → He __________ on duty in the evening.
13. They have a day off on Sunday. → They __________ a day off on Sunday.
14. She helps with guests’ needs. → She __________ with guests’ needs.
15. The hotel offers a spa treatment. → The hotel __________ a spa treatment.
16. He grows in his job. → He __________ in his job.
17. The receptionist makes guests feel welcome. → The receptionist __________ guests feel welcome.
18. She protects the guests. → She __________ the guests.
19. They remember their happy holiday memories. → They __________ their happy holiday memories.
20. He prepares the room for the guests. → He __________ the room for the guests.

——————————————–

Correct version:

1. She worked at the front desk.
2. He helped many guests.
3. They booked a tour.
4. She took a payment.
5. The receptionist welcomed the guests.
6. She stayed calm with angry customers.
7. He solved a guest’s problem.
8. They received a certificate after the training.
9. The student started an internship.
10. She learned new skills at the hotel.
11. The manager met new people.
12. He was on duty in the evening.
13. They had a day off on Sunday.
14. She helped with guests’ needs.
15. The hotel offered a spa treatment.
16. He grew in his job.
17. The receptionist made guests feel welcome.
18. She protected the guests.
19. They remembered their happy holiday memories.
20. He prepared the room for the guests.

#####################

Find evidence – find answer in the text

1. How do we know she likes helping guests?
   Evidence: _______________________________
2. How do we know she learned about the job?
   Evidence: _______________________________
3. How do we know she makes guests comfortable?
   Evidence: _______________________________
4. How do we know she stays relaxed?
   Evidence: _______________________________
5. How do we know she has free time?
   Evidence: _______________________________
6. How do we know she helps guests with trips?
   Evidence: _______________________________
7. How do we know she has good skills?
   Evidence: _______________________________
8. How do we know she solves problems?
   Evidence: _______________________________
9. How do we know she takes money from guests?
   Evidence: _______________________________
10. How do we know she works different times?
    Evidence: _______________________________
11. How do we know she improves at work?
    Evidence: _______________________________
12. How do we know guests have good experiences?
    Evidence: _______________________________

——————————————

Correct answers:

1. How do we know she likes helping guests? – She enjoys helping guests.
2. How do we know she learned about the job? – She completed an internship and received a certificate.
3. How do we know she makes guests comfortable? – She makes people feel welcome.
4. How do we know she stays relaxed? – She stays calm when guests have problems.
5. How do we know she has free time? – She has a day off every week.
6. How do we know she helps guests with trips? – She books tours for guests.
7. How do we know she has good skills? – She has good communication skills.
8. How do we know she solves problems? – She solves problems and helps with people’s needs.
9. How do we know she takes money from guests? – She takes payments at the front desk.
10. How do we know she works different times? – She works different shifts in the hotel.
11. How do we know she improves at work? – She grows in her job.
12. How do we know guests have good experiences? – She creates happy memories for guests.

####################

Answer the questions

1. Where does Bopha work?
2. What does Bopha enjoy doing?
3. Why did Bopha do an internship?
4. What did Bopha receive after her training?
5. How does Bopha make guests feel?
6. What does Bopha do when guests have problems?
7. What can guests book with Bopha’s help?
8. Where does Bopha take payments?
9. Which skills does Bopha need for her job?
10. Why does Bopha like her job?
11. When does Bopha work at the front desk?
12. Who does Bopha help every day?
13. How does Bopha solve problems?
14. What does Bopha want to do in her job?
15. Where can guests get help at the hotel?
16. Why is it important to stay calm?
17. What can guests receive after good service?
18. Who works different shifts in the hotel?
19. What does Bopha do to make guests happy?
20. How does Bopha grow in her job?

Answers

A. She makes people feel welcome.
B. She received a certificate.
C. She works different shifts in the hotel.
D. She finds answers to difficult situations.
E. She enjoys helping guests.
F. Hotel workers work different shifts.
G. She takes payments at the front desk.
H. She learns more and becomes better at her work.
I. She did an internship to learn the job.
J. Guests can get help at the front desk.
K. She needs good communication skills.
L. She works in a hotel.
M. She stays calm and solves problems.
N. She wants to grow in her job.
O. They can receive good service and happy memories.
P. She helps guests every day.
Q. They can book tours and spa treatments.
R. It is important because guests may have problems.
S. She likes meeting people and helping them.
T. She makes guests feel welcome.

______________________

Answers:
1L, 2E, 3I, 4B, 5T, 6M, 7Q, 8G,
9K, 10S, 11C, 12P, 13D, 14N, 15J,
16R, 17O, 18F, 19A, 20H

______________________

Full version:

How does Bopha grow in her job? – She learns more and becomes better at her work.

Where does Bopha work? – She works in a hotel.

What does Bopha enjoy doing? – She enjoys helping guests.

Why did Bopha do an internship? – She did an internship to learn the job.

What did Bopha receive after her training? – She received a certificate.

How does Bopha make guests feel? – She makes guests feel welcome.

What does Bopha do when guests have problems? – She stays calm and solves problems.

What can guests book with Bopha’s help? – They can book tours and spa treatments.

Where does Bopha take payments? – She takes payments at the front desk.

Which skills does Bopha need for her job? – She needs good communication skills.

Why does Bopha like her job? – She likes meeting people and helping them.

When does Bopha work at the front desk? – She works different shifts in the hotel.

Who does Bopha help every day? – She helps guests every day.

How does Bopha solve problems? – She finds answers to difficult situations.

What does Bopha want to do in her job? – She wants to grow in her job.

Where can guests get help at the hotel? – Guests can get help at the front desk.

Why is it important to stay calm? – It is important because guests may have problems.

What can guests receive after good service? – They can receive good service and happy memories.

Who works different shifts in the hotel? – Hotel workers work different shifts.

What does Bopha do to make guests happy? – She makes people feel welcome.

###################

Trueof false:

1. Bopha works in a hotel.
2. Bopha dislikes helping guests.
3. Bopha has a university degree in hotel management.
4. Bopha received a certificate after her training.
5. Bopha works only at night.
6. Bopha enjoys meeting new people.
7. Bopha never helps guests with their needs.
8. Bopha speaks three languages at work.
9. Bopha takes payments at the front desk.
10. Bopha stays calm when guests have problems.
11. Bopha has worked in the hotel for ten years.
12. Bopha wants to grow in her job.
13. Bopha does not like talking to guests.
14. Bopha books tours for guests.
15. Bopha received an award [something you get because you did something very well] for being the best worker.
16. Bopha has a day off every week.
17. Bopha works only in the morning.
18. Bopha makes people feel welcome.
19. Bopha is a doctor in a hospital.
20. Bopha takes payments every morning.

_________________________

Full version:

1. Bopha works in a hotel.
2. Bopha dislikes helping guests. – True is: Bopha enjoys helping guests.
3. Bopha has a university degree in hotel management. – Not in text.
4. Bopha received a certificate after her training.
5. Bopha works only at night. – True is: Bopha works different shifts in the hotel.
6. Bopha enjoys meeting new people.
7. Bopha never helps guests with their needs. – True is: Bopha helps guests with their needs.
8. Bopha speaks three languages at work. – Not in text.
9. Bopha takes payments at the front desk.
10. Bopha stays calm when guests have problems.
11. Bopha has worked in the hotel for ten years. – Not in text.
12. Bopha wants to grow in her job.
13. Bopha does not like talking to guests. – True is: Bopha likes talking to guests.
14. Bopha books tours for guests.
15. Bopha received an award for being the best worker. – Not in text.
16. Bopha has a day off every week. – True is: Bopha has a day off.
17. Bopha works only in the morning. – True is: Bopha works different shifts in the hotel.
18. Bopha makes people feel welcome.
19. Bopha is a doctor in a hospital. – True is: Bopha works in a hotel.
20. Bopha takes payments every morning. – True is: Bopha takes payments at the front desk.

#####################

Match the questions and answers

1. Where does Bopha work?
2. What does Bopha enjoy doing?
3. Why did Bopha do an internship?
4. What did Bopha receive after her training?
5. How does Bopha make guests feel?
6. What does Bopha do when guests have problems?
7. What can guests book with Bopha’s help?
8. Where does Bopha take payments?
9. Which skills does Bopha need?
10. Why does Bopha like her job?
11. What does Bopha want to do in her job?
12. Who does Bopha help every day?
13. What does Bopha do at the front desk?
14. How does Bopha stay during difficult situations?
15. What does Bopha do with guest needs?
16. What can guests receive from good service?
17. What kind of people does Bopha meet?
18. What does Bopha do to improve?
19. What does Bopha help guests arrange?
20. Why is Bopha important for the hotel?

Answers

A. She helps guests with their needs.
B. She works in a hotel.
C. She meets new people from different places.
D. She takes payments and helps guests.
E. She wants to grow in her job.
F. She did an internship to learn the job.
G. She makes people feel welcome.
H. She receives a certificate.
I. She books tours and spa treatments.
J. She stays calm and solves problems.
K. She helps create happy memories.
L. She enjoys helping guests.
M. She learns new skills and becomes better.
N. She needs good communication skills.
O. She helps guests every day.
P. She likes meeting people and helping them.
Q. She helps arrange services for guests.
R. She works at the front desk.
S. She listens and finds answers to problems.
T. She helps make guests happy.

____________________________

Answer Key:
1B, 2L, 3F, 4H, 5G, 6J, 7I, 8R,
9N, 10P, 11E, 12O, 13D, 14J,
15A, 16K, 17C, 18M, 19Q, 20T

____________________________

Full version:

1. Where does Bopha work? – She works in a hotel.
2. What does Bopha enjoy doing? – She enjoys helping guests.
3. Why did Bopha do an internship? – She did an internship to learn the job.
4. What did Bopha receive after her training? – She received a certificate.
5. How does Bopha make guests feel? – She makes people feel welcome.
6. What does Bopha do when guests have problems? – She stays calm and solves problems.
7. What can guests book with Bopha’s help? – They can book tours and spa treatments.
8. Where does Bopha take payments? – She takes payments at the front desk.
9. Which skills does Bopha need? – She needs good communication skills.
10. Why does Bopha like her job? – She likes meeting people and helping them.
11. What does Bopha want to do in her job? – She wants to grow in her job.
12. Who does Bopha help every day? – She helps guests every day.
13. What does Bopha do at the front desk? – She takes payments and helps guests.
14. How does Bopha stay during difficult situations? – She stays calm.
15. What does Bopha do with guest needs? – She helps with people’s needs.
16. What can guests receive from good service? – They can receive happy memories.
17. What kind of people does Bopha meet? – She meets new people.
18. What does Bopha do to improve? – She learns new skills and becomes better.
19. What does Bopha help guests arrange? – She helps guests arrange tours and services.
20. Why is Bopha important for the hotel? – She helps make guests happy.

#####################

Fill in, words below:

a certificate – memories – receptionist – book – safe – helping – enjoy – solve – feel – skills – grow – internship – payment – bad

Interviewer: Where do you work?
Bopha: I work in a hotel as a_______.

Interviewer: What do you enjoy about your job?
Bopha: I enjoy helping guests and meeting new people. I like to make people_______welcome.

Interviewer: Why did you choose this job?
Bopha: I chose this job because I like _______ guests.

Interviewer: When did you start learning about this job?
Bopha: I started when I did an _______ in a hotel.

Interviewer: What did you receive after your internship?
Bopha: I received _______ after my training.

Interviewer: Which skills are important for your job?
Bopha: Good communication _______ are important. I also need a kind way when I talk to guests.

Interviewer: How do you help guests every day?
Bopha: I help with people’s needs, answer questions, _______ tours, and help guests with spa treatments.

Interviewer: What do you do when guests have problems?
Bopha: I stay calm and try to _______ a problem.

Interviewer: Where do you work during your shift?
Bopha: I work at the front desk. I take a _______ from guests.

Interviewer: Who do you help at the hotel?
Bopha: I help guests. I am on duty and ready to help.

Interviewer: How do you keep guests _______?
Bopha: I protect guests and help them when they need support.

Interviewer: Why is insurance important?
Bopha: Insurance helps when something _______ happens.

Interviewer: Do you have a day off?
Bopha: Yes, I have a day off and I can _______ my time.

Interviewer: What do you want to do in your job?
Bopha: I want to _______ in my job and learn more skills.

Interviewer: Why is your job important?
Bopha: My job is important because I help guests and create happy _______.

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Full version:

Interviewer: Where do you work?
Bopha: I work in a hotel as a receptionist.

Interviewer: What do you enjoy about your job?
Bopha: I enjoy helping guests and meeting new people. I like to make people feel welcome.

Interviewer: Why did you choose this job?
Bopha: I chose this job because I like helping guests.

Interviewer: When did you start learning about this job?
Bopha: I started when I did an internship in a hotel.

Interviewer: What did you receive after your internship?
Bopha: I received a certificate after my training.

Interviewer: Which skills are important for your job?
Bopha: Good communication skills are important. I also need a kind way when I talk to guests.

Interviewer: How do you help guests every day?
Bopha: I help with people’s needs, answer questions, book tours, and help guests with spa treatments.

Interviewer: What do you do when guests have problems?
Bopha: I stay calm and try to solve a problem.

Interviewer: Where do you work during your shift?
Bopha: I work at the front desk. I take a payment from guests.

Interviewer: Who do you help at the hotel?
Bopha: I help guests. I am on duty and ready to help.

Interviewer: How do you keep guests safe?
Bopha: I protect guests and help them when they need support.

Interviewer: Why is insurance important?
Bopha: Insurance helps when something bad happens.

Interviewer: Do you have a day off?
Bopha: Yes, I have a day off and I can enjoy my time.

Interviewer: What do you want to do in your job?
Bopha: I want to grow in my job and learn more skills.

Interviewer: Why is your job important?
Bopha: My job is important because I help guests and create happy memories.

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Remember how babies learn a language:

Babies learn a language by listening.
They use their ears to hear sounds.
Their brain remembers these sounds.
Babies connect sounds with people and things.
They listen to their parents.
Then they copy the sounds they hear. They imitate words.
Slowly, babies learn to speak.

So,
LISTEN, LISTEN, LISTEN, LISTEN………………