- I work in a hotel and help guests every day
My name is Somalena. I work in tourism. I work in a hotel. I like my job very much because it is fun and active. Every day I meet many people.
The guests come from many different countries. I like to talk to them. I ask simple questions about their country, their food, and their life. I learn new things every day, and this makes me happy.
I help the guests at the hotel. When they arrive, I say hello and give them a warm welcome. I show them their room and tell them important things. I speak slowly and clearly so they can understand me.
Sometimes guests have questions. They may need a taxi, a map, or help with something small. I listen carefully and try to help them. I like it when guests smile and say thank you. It makes me feel good.
My job is never boring. Every day is a little different. In the morning, I often work at the front desk. I check guests in and out. I answer the phone and write short messages. In the afternoon, I may help in other areas of the hotel.
I also like my coworkers. They are friendly and helpful. We talk together and sometimes laugh. When the hotel is busy, we help each other and work as a team.
I enjoy my job very much. I like meeting people and helping them. I feel happy and proud because I can make guests feel welcome and comfortable.
____________________
Vocabulary:
- an active job → a job with many things to do
- to ask a question → to say something to get information
- a map → a picture of places and roads
- to smile → to show happiness with your face
- to make somebody feel good → to help someone feel happy
- to be boring → not interesting
- to check out guests → to finish a guest’s stay at a hotel
- to answer the phone → to talk when the phone rings
- a message → short information for someone
- an area of a hotel → a part of a hotel
- a coworker → a person you work with
- to be helpful → to help other people
- to laugh → to make happy sounds when something is funny
- to be busy → to have a lot of work
- to enjoy → to like something
- to feel proud → to feel very happy about what you do
- to make somebody feel comfortable → to help someone feel relaxed and good
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Match the words with the definitions:
Words:
- to laugh
- a message
- to be busy
- a map
- to enjoy
- a coworker
- to smile
- to answer the phone
- to be boring
- to ask a question
- to be helpful
- to feel proud
- to check out guests
- to make somebody feel good
- an active job
- to make somebody feel comfortable
Definitions:
A. to show happiness with your face
B. a job with many things to do
C. not interesting
D. to help someone feel happy
E. short information for someone
F. a picture of places and roads
G. to have a lot of work
H. to like something
I. to say something to get information
J. to finish a guest’s stay at a hotel
K. a person you work with
L. to talk when the phone rings
M. to help other people
N. to make happy sounds when something is funny
O. to feel very happy about what you do
P. to help someone feel relaxed and good
___________________
Answers:
1-N, 2-E, 3-G, 4-F, 5-H, 6-K,
7-A, 8-L, 9-C, 10-I, 11-M,
12-O, 13-J, 14-D, 15-B, 16-P
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Match the definitions with the words:
Definitions:
- to help someone feel happy
- to finish a guest’s stay at a hotel
- a person you work with
- to show happiness with your face
- a job with many things to do
- not interesting
- to talk when the phone rings
- to like something
- a picture of places and roads
- to help someone feel relaxed and good
- to say something to get information
- to make happy sounds when something is funny
- to have a lot of work
- short information for someone
- to feel very happy about what you do
- to help other people
Words:
a. to be busy
b. a map
c. to enjoy
d. to make somebody feel comfortable
e. to smile
f. a coworker
g. to laugh
h. to ask a question
h. to answer the phone
i. to be boring
j. to check out guests
k. a message
l. to feel proud
m. to make somebody feel good
n. an active job
o. to be helpful
___________________
Answers:
1-m, 2-j, 3-f, 4-e, 5-n, 6-i,
7-h, 8-c, 9-b, 10-d, 11-h,
12-g, 13-a, 14-k, 15-l, 16-o
##############
True or false:
- a coworker means a person who works with you in the same place.
- to feel proud means you feel sad and disappointed about something you did.
- a map means a drawing that shows places, streets, and directions.
- to laugh means you are sleeping very deeply at night.
- to enjoy means you like something and feel good while doing it.
- a taxi means a type of train that travels underground.
- to be busy means you have many tasks and not much free time.
- a message means short information that you send or receive.
- to be helpful means you never help other people and always refuse [to say no when someone asks you to do something or gives you something].
- to smile means you show happiness on your face without speaking.
- a hotel means a place where people go to study and take exams.
- to ask a question means you give someone a long explanation without expecting a reply.
___________________
True: 1,3,5,7,8,10
##############
True or false:
- She sometimes explains how to find different places inside the hotel.
- Hotel reception staff usually welcome guests politely at the entrance.
- She ignores all questions and walks away from guests.
- She studies ancient history in a university library.
- She cooperates with other staff members during busy periods.
- Guests usually arrive at her workplace with their own food prepared.
- She feels satisfied when visitors leave with a positive experience.
- She may handle phone calls from people outside the hotel.
- Her job is to grow vegetables on a large farm.
- People visiting the hotel speak many different languages.
- She never interacts with anyone during her working day.
- She builds airplanes in a factory every morning.
- Guests often ask her for simple help during their stay.
- She believes communication is unimportant and avoids [to try not to do something or to stay away from something or someone] speaking.
____________________
True: 1,2,5,7,8,10,13
#############

Choose the correct answer:
- A coworker is:
a) a person you work with
b) a hotel guest from another country
c) a bus driver in the city - To be busy means:
a) to sleep all day
b) to have many tasks
c) to travel to other countries - A map is used to:
a) cook food in a kitchen
b) find places and directions
c) clean hotel rooms - To enjoy something means:
a) to break it quickly
b) to like it
c) to forget it later - A message is:
a) a long written story in a book
b) a type of transport in a city
c) short information sent to someone - To smile means:
a) to show happiness on your face
b) to shout loudly at someone
c) to sleep very deeply at night - A hotel is:
a) a place where people stay
b) a school subject in university
c) a vehicle that carries people - To laugh means:
a) to make happy sounds
b) to feel angry in silence
c) to write information on paper - To ask a question means:
a) to give money to someone
b) to get information from someone
c) to close a door quickly - To be helpful means:
a) to leave work early
b) to help other people
c) to ignore other people - A taxi is:
a) a car that takes people for money
b) a train station in a city
c) a hotel room for guests - A coworker is:
a) a hotel guest from another country
b) a person you work with
c) a bus driver in the city - To feel proud means:
a) to feel tired after work
b) to feel happy about something you did
c) to feel sick in the morning - A message is used to:
a) cook food for guests
b) send information to someone
c) clean a hotel room
___________
Answers:
1a, 2b, 3b, 4b, 5c, 6a, 7a,
8a, 9b, 10b, 11a, 12b, 13b, 14b
############
Match A and B – complete:
A
- She meets
YOU WRITE:
She meets many people (c) - She asks guests
- She shows guests
- She gives guests
- She speaks
- She works at
- She checks
- She answers
- She writes
- She works with
B
a. the front desk
b. short messages
c. many people
d. simple questions
e. her coworkers
f. their room
g. the phone
h. guests in and out
i. slowly and clearly
j. a warm welcome
___________________
Correct answers:
1c, 2d, 3f, 4j, 5i,
6a, 7h, 8g, 9b, 10e
- She meets many people.
- She asks guests simple questions.
- She shows guests their room.
- She gives guests a warm welcome.
- She speaks slowly and clearly.
- She works at the front desk.
- She checks guests in and out.
- She answers the phone.
- She writes short messages.
- She works with her coworkers.
#############
Odd One Out
- hotel – reception – guest – school
→ school.
School is not part of the hotel context, while hotel, reception, and guest are connected to hotels. - map – taxi – bus – room
- smile – laugh – cry – message
- coworker – staff – guest – teacher
- help – enjoy – support – ignore
- check in – check out – cook – welcome
- phone – message – computer – chair
- hotel – tourism – airport – kitchen
- busy – active – tired – kitchen
- ask – answer – ignore – read
___________________
Answers:
1. hotel – reception – guest – school → school. School is not part of the hotel context, while hotel, reception, and guest are connected to hotels.
2. map – taxi – bus – room → room. Map, taxi, and bus are related to travel and transport, but a room is a place to stay.
3. smile – laugh – cry – message → message. Smile, laugh, and cry are emotions or expressions, but a message is communication text.
4. coworker – staff – guest – teacher → teacher. Coworker, staff, and guest belong to a hotel/work environment, but a teacher belongs to school.
5, help – enjoy – support – ignore → ignore. Help, enjoy, and support are positive actions, but ignore means not paying attention.
6. check in – check out – cook – welcome → cook. Check in, check out, and welcome are hotel reception actions, but cook is a kitchen activity.
7. phone – message – computer – chair → chair. Phone, message, and computer are communication tools, but chair is furniture.
8. hotel – tourism – airport – kitchen → kitchen. Hotel, tourism, and airport are related to travel and tourism, but kitchen is for cooking.
9. busy – active – tired – kitchen → kitchen. Busy, active, and tired describe states or feelings, but kitchen is a place.
10. ask – answer – ignore – read → ignore. Ask, answer, and read are communication actions, but ignore means not responding.
##############
Short answers:
- Where does Somalena work?
- What does she like about her job?
- How many people does she meet every day?
- Where do the guests come from?
- What does she ask guests about?
- What does she give guests when they arrive?
- What does she show guests?
- How does she speak to guests?
- What does she help guests with?
- What do guests sometimes need from her?
- When does she often work at the front desk?
- What does she answer at work?
- Who does she work with when the hotel is busy?
- How does she feel about her job?
____________________
Answers:
- Where does Somalena work? hotel / in a hotel
- What job does she have? tourism / hotel job / tourism worker
- Why does she like her job? fun and active / she meets people
- How many people does she meet every day? many
- Where do the guests come from? different countries
- What does she like to do with guests? talk to them
- What does she ask guests about? country, food, life
- What does she give guests when they arrive? warm welcome
- What does she show guests? their room
- How does she speak to guests so they understand her? slowly and clearly
- What do guests sometimes need? (one example) taxi / map / help
- What does she do in the morning? front desk / check-in and check-out
- Who does she work with when the hotel is busy? coworkers
- How does she feel about her job? happy / proud
###############
Rewrite the story as shown below:
My name is Somalena. I work in tourism in a hotel. I like my job because it is fun, active, and I meet many people every day. The guests come from different countries. I talk with them and ask simple questions about their country, food, and life. I learn new things every day. I welcome guests when they arrive, say hello, and help them feel comfortable. I show them their room and give important information. I speak slowly and clearly so they understand me. I help guests with small problems like a taxi or a map. In the morning, I work at the front desk, check guests in and out, answer the phone, and write messages. I also work with my friendly coworkers. We help each other when the hotel is busy. I enjoy my job and feel happy and proud.
YOU WRITE:
Her name is Somalena. She works……………….
__________________
Correct text:
Her name is Somalena. She works in tourism in a hotel. She likes her job very much because it is fun and active. Every day she meets many people. The guests come from many different countries. She likes to talk to them and asks simple questions about their country, food, and life. She learns new things every day and this makes her happy. She helps the guests at the hotel. When they arrive, she says hello and gives them a warm welcome. She shows them their room and tells them important things. She speaks slowly and clearly so they can understand her. Sometimes guests have questions. They may need a taxi, a map, or help with something small. She listens carefully and tries to help them. In the morning, she often works at the front desk. She checks guests in and out, answers the phone, and writes short messages. She also likes her coworkers and works with them as a team. She enjoys her job and feels happy and proud.
##################
Fill in, words below:
tourism – countries – warm – active –
front desk – very much – proud –
every day – alone –
guests
1. What is your name?
My name is Somalena.
2. Where do you work?
I work in a hotel in __________.
3. Do you like your job?
Yes, I like my job __________.
4. Why do you like your job?
Because it is fun and __________.
5. Do you meet many people?
Yes, I meet many people __________.
6. Where do the guests come from?
They come from many different __________.
7. What do you do when guests arrive?
I say hello and give them a __________ welcome.
8. What do you help guests with?
I help them with small problems like a taxi or a map.
9. Where do you work in the morning?
I work at the __________.
10. What do you do at the front desk?
I check __________ in and out.
11. Do you work __________?
No, I work with my coworkers.
12. How do you feel about your job?
I feel happy and __________.
_________________
1. What is your name?
My name is Somalena.
2. Where do you work?
I work in a hotel in tourism.
3. Do you like your job?
Yes, I like my job very much.
4. Why do you like your job?
Because it is fun and active.
5. Do you meet many people?
Yes, I meet many people every day.
6. Where do the guests come from?
They come from many different countries.
7. What do you do when guests arrive?
I say hello and give them a warm welcome.
8. What do you help guests with?
I help them with small problems like a taxi or a map.
9. Where do you work in the morning?
I work at the front desk.
10. What do you do at the front desk?
I check guests in and out.
11. Do you work alone?
No, I work with my coworkers.
12. How do you feel about your job?
I feel happy and proud.
###############
Match questions and answers:
Questions:
- What does Somalena do?
- Does she enjoy her job?
- Why is her job interesting?
- Where do the guests come from?
- How does she welcome guests?
- What does she help guests with?
- Where does she work in the morning?
- What does she do there?
- Who works with her?
- How do they work together?
- How does she feel after work?
- What is her job like?
Answers:
a. Her job is interesting and active.
b. She greets them and makes them feel comfortable.
c. They come from many different countries.
d. She works in a hotel in tourism.
e. She helps them with taxis, maps, or small problems.
f. She checks guests in and out.
g. Her coworkers work with her.
h. She feels happy and proud.
i. Because it is fun and she meets many people.
j. Yes, she likes it very much.
k. They help each other when the hotel is busy.
l. She works at the front desk.
___________________
Correct matches:
1d, 2j, 3i, 4c, 5b, 6e,
7l, 8f, 9g, 10k, 11h, 12a
___________________
Full interview:
Friend: What does Somalena do?
Answer: She works in a hotel in tourism.
Friend: Does she enjoy her job?
Answer: Yes, she likes it very much.
Friend: Why is her job interesting?
Answer: Because it is fun and she meets many people.
Friend: Where do the guests come from?
Answer: They come from many different countries.
Friend: How does she welcome guests?
Answer: She greets them and makes them feel comfortable.
Friend: What does she help guests with?
Answer: She helps them with taxis, maps, or small problems.
Friend: Where does she work in the morning?
Answer: She works at the front desk.
Friend: What does she do there?
Answer: She checks guests in and out.
Friend: Who works with her?
Answer: Her coworkers work with her.
Friend: How do they work together?
Answer: They help each other when the hotel is busy.
Friend: How does she feel after work?
Answer: She feels happy and proud.
Friend: What is her job like?
Answer: Her job is interesting and active.
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