Some useful links (1) (2) (3) including irregular verbs

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✏️ Exercise: Change the sentence from present to past. Use a new detail.

Every day, but yesterday…….

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✏️ Present → Past

1. I always wake up at 6 o’clock.
   ➡ Yesterday, I didn’t wake up at 6 o’clock. I woke up at 7 o’clock.
2. She often drinks tea in the morning.
   ➡ Yesterday, she didn’t drink tea. She drank coffee.
3. We go to school every day.
   ➡ Last Monday, we didn’t go to school. We stayed at home.
4. He always plays football after school.
   ➡ Yesterday, he didn’t play football. He played basketball.
5. They eat rice every day.
   ➡ Yesterday, they didn’t eat rice. They ate noodles.
6. I often walk to school.
   ➡ Yesterday, I didn’t walk to school. I rode my bike.
7. She always helps her mother in the evening.
   ➡ Last night, she didn’t help her mother. She helped her grandmother.
8. We clean our room every Saturday.
   ➡ Last Saturday, we didn’t clean our room. We cleaned the kitchen.
9. He often does his homework after dinner.
   ➡ Yesterday, he didn’t do his homework. He watched TV.
10. I read books every day.
    ➡ Yesterday, I didn’t read a book. I played a game.
11. They often play games after school.
    ➡ Yesterday, they didn’t play games. They studied English.
12. She always wears her school uniform.
    ➡ Yesterday, she didn’t wear her school uniform. She wore jeans and a shirt.
13. We always eat dinner together.
    ➡ Last night, we didn’t eat together. I ate alone.
14. He goes to the market every Sunday.
    ➡ Last Sunday, he didn’t go to the market. He went to the park.
15. I always go to bed at 9 o’clock.
    ➡ Yesterday, I didn’t go to bed at 9 o’clock. I went to bed at 10 o’clock.
16. I often brush my teeth after lunch.
    ➡ Yesterday, I didn’t brush my teeth after lunch. I brushed them after dinner.
17. She always takes her school bag.
    ➡ Yesterday, she didn’t take her school bag. She took a backpack.
18. We often visit our grandmother on weekends.
    ➡ Last weekend, we didn’t visit our grandmother. We visited our aunt.
19. He watches cartoons every day.
    ➡ Yesterday, he didn’t watch cartoons. He watched a movie.
20. I always eat fruit for breakfast.
    ➡ Yesterday, I didn’t eat fruit. I ate toast and eggs.

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Fill in, complete(list of irregular verbs):

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1. I always drink water in the morning.
   ➡ Yesterday, I __________water in the morning. I __________ juice.
2. She often listens to music after school.
   ➡ Yesterday, she __________ to music. She __________a book.
3. We have breakfast every day.
   ➡ Yesterday, we __________ breakfast. We __________ a snack.
4. He always helps his father in the garden.
   ➡ Last Saturday, he __________ his father. He __________outside.
5. They often watch TV in the evening.
   ➡ Yesterday, they __________ TV. They __________ games.
6. I go to the library every day.
   ➡ Yesterday, I __________ to the library. I __________ (stay)home.
7. She always wears a hat when she goes outside.
   ➡ Yesterday, she __________ a hat. She __________ a cap.
8. We often clean the house on Sundays.
   ➡ Last Sunday, we __________ the house. We __________ (go) to the park.
9. He always reads a story before bed.
   ➡ Last night, he __________ a story. He ____________ (listen) to music.
10. I often play basketball with my friends.
    ➡ Yesterday, I __________ basketball. I __________ football.
11. They eat dinner every day at 7 o’clock.
    ➡ Yesterday, they __________ at 7 o’clock. They __________at 6 o’clock.
12. She always studies English in the afternoon.
    ➡ Yesterday, she __________ English. She __________ math.
13. We often go to the park after school.
    ➡ Yesterday, we __________ to the park. We __________ (stay) inside.
14. He always cleans his room on Saturdays.
    ➡ Last Saturday, he __________ his room. He __________ (help) his mother.
15. I eat fruit every day for a snack.
    ➡ Yesterday, I __________fruit. I __________ cookies.
16. I always take a shower in the morning.
    ➡ Yesterday, I __________ a shower in the morning. I __________ a shower at night.
17. She often draws pictures in her notebook.
    ➡ Yesterday, she __________pictures. She __________ (write) a story.
18. We go to the market every Saturday.
    ➡ Last Saturday, we __________ to the market. We __________ to the cinema.
19. He always listens to the teacher carefully.
    ➡ Yesterday, he __________ carefully. He __________ (talk) with friends.
20. They often ride their bikes after school.
    ➡ Yesterday, they __________ their bikes. They __________ (walk) home.

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________________________

➡ Yesterday, I didn’t drink water in the morning. I drank juice.
➡ Yesterday, she didn’t listen to music. She read a book.
➡ Yesterday, we didn’t have breakfast. We had a snack.
➡ Last Saturday, he didn’t help his father. He played outside.
➡ Yesterday, they didn’t watch TV. They played games.
➡ Yesterday, I didn’t go to the library. I stayed home.
➡ Yesterday, she didn’t wear a hat. She wore a cap.
➡ Last Sunday, we didn’t clean the house. We went to the park.
➡ Last night, he didn’t read a story. He listened to music.
➡ Yesterday, I didn’t play basketball. I played football.
➡ Yesterday, they didn’t eat at 7 o’clock. They ate at 6 o’clock.
➡ Yesterday, she didn’t study English. She studied math.
➡ Yesterday, we didn’t go to the park. We stayed inside.
➡ Last Saturday, he didn’t clean his room. He helped his mother.
➡ Yesterday, I didn’t eat fruit. I ate cookies.
➡ Yesterday, I didn’t take a shower in the morning. I took a shower at night.
➡ Yesterday, she didn’t draw pictures. She wrote a story.
➡ Last Saturday, we didn’t go to the market. We went to the cinema.
➡ Yesterday, he didn’t listen carefully. He talked with friends.
➡ Yesterday, they didn’t ride their bikes. They walked home.

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Fill-in-the-blank sentences in past simple:

1. I __________ (walk) to the park yesterday.
2. She __________ (play) football last weekend.
3. We __________ (watch) a movie last night.
4. He __________ (visit) his grandparents on Sunday.
5. They __________ (clean) their room yesterday.
6. My mom __________ (cook) dinner last night.
7. The children __________ (study) for the test yesterday.
8. I __________ (buy) a new book last week.
9. She __________ (listen) to music yesterday afternoon.
10. We __________ (travel) to the beach last summer.
11. He __________ (work) at the store last Saturday.
12. They __________ (dance) at the party last night.
13. I __________ (call) my friend yesterday.
14. She __________ (open) the window this morning.
15. We __________ (visit) the museum last weekend.

________________________
1 walked, 2 played, 3 watched, 4 visited, 5 cleaned, 6 cooked, 7 studied, 8 bought, 9 listened, 10 traveled, 11 worked, 12 danced, 13 called, 14 opened, 15 visited

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Complete the following story, and make all changes necessary:

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Yesterday Sophea __________ (wakes) up at 6 o’clock. She __________ (gets) up and __________ (brushes) her teeth.
Then she __________ (eats) breakfast with her family. She __________ (have) bread and fruit for breakfast.

After breakfast, Sophea __________ (goes) to school. She __________ (walks) with her friends.
At school, she __________ (studies) many subjects. She __________ (likes) Math and English, her favorite lessons. Her teacher __________ (is) very kind yesterday,.

At noon, Sophea __________ (eats) lunch at school. She __________ (talks) with her friends and __________ (plays) outside. After lunch, she __________ (goes) back to class.

Sophea __________ (finishes) school at 3 o’clock. She __________ (walks) home and does her homework. Then she __________ (helps) her mother in the kitchen. She __________ (likes) to help.

In the evening, Sophea __________ (watches) TV and then __________ (reads) a book. She __________ (eats) dinner with her family at 7 o’clock. After dinner, she __________ (gets) ready for bed. She __________ (falls) asleep at 9 o’clock.

This __________ (is) Sophea’s day yesterday.

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____________________

woke – got – brushed – ate – had – went – walked – studied – liked – was – ate – talked – played – went – finished – walkecd – helped -liked – watched – read – ate – got – fell – was
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Answer the following questions (past tense!!!)

1. When did Sophea wake up yesterday?
2. What time did she get up?
3. What did Sophea eat for breakfast?
4. Where did she eat breakfast?
5. How did Sophea go to school?
6. Who did she walk with?
7. What subjects did she study at school?
8. When did Sophea eat lunch?
9. What did she do after lunch?
10. Where did she play after lunch?
11. When did Sophea finish school?
12. What did she do after school?
13. Who did Sophea help at home?
14. When did she watch TV?
15. What time did Sophea go to bed?

___________________

1 Sophea woke up at 6 o’clock, 2 She got up at 6 o’clock, 3 Sophea ate bread and fruit for breakfast, 4 She ate breakfast with her family, 5 Sophea went to school by walking, 6 She walked with her friends, 7 She studied many subjects like math and English, 8 Sophea ate lunch at noon, 9 After lunch she went back to class, 10 She played outside after lunch, 11 Sophea finished school at 3 o’clock, 12 After school she did her homework, 13 Sophea helped her mother in the kitchen, 14 She watched TV in the evening, 15 Sophea went to bed at 9 o’clock.
#######################

Past simple – positive, negative answers.:

Example 1:
>>>>>>>Did Sophea wake up at 6 o’clock?
You write:
a) Yes, she did. She woke up at 6 o’clock.

Example 2:
>>>>>>>Did Sophea wake up at 7 o’clock?
You write:
a) No, she didn’t. She woke up at 6 o’clock.

_________________

1. Did Sophea wake up at 5 o’clock?
2. Did she eat breakfast alone?
3. Did Sophea walk to school with her friends?
4. Did she study Math and English?
5. Did Sophea eat lunch at home?
6. Did she play outside after lunch?
7. Did Sophea finish school at 5 o’clock?
8. Did she do her homework after school?
9. Did Sophea help her mother in the kitchen?
10. Did she watch TV in the evening?
11. Did Sophea go to bed at 10 o’clock?
12. Did she brush her teeth after waking up?
13. Did Sophea eat fruit for breakfast?
14. Did she talk with her friends at lunch?
15. Did Sophea skip school yesterday?

___________________

Answers:

1. Did Sophea wake up at 5 o’clock? – No, she didn’t. She woke up at 6 o’clock.
2. Did she eat breakfast alone? – No, she didn’t. She ate breakfast with her family.
3. Did Sophea walk to school with her friends? – Yes, she did. She walked to school with her friends.
4. Did she study math and English? – Yes, she did. She studied math and English.
5. Did Sophea eat lunch at home? – No, she didn’t. She ate lunch at school.
6. Did she play outside after lunch? – Yes, she did. She played outside after lunch.
7. Did Sophea finish school at 5 o’clock? – No, she didn’t. She finished school at 3 o’clock.
8. Did she do her homework after school? – Yes, she did. She did her homework after school.
9. Did Sophea help her mother in the kitchen? – Yes, she did. She helped her mother in the kitchen.
10. Did she watch TV in the evening? – Yes, she did. She watched TV in the evening.
11. Did Sophea go to bed at 10 o’clock? – No, she didn’t. She went to bed at 9 o’clock.
12. Did she brush her teeth after waking up? – Yes, she did. She brushed her teeth after waking up.
13. Did Sophea eat fruit for breakfast? – Yes, she did. She ate fruit for breakfast.
14. Did she talk with her friends at lunch? – Yes, she did. She talked with her friends at lunch.
15. Did Sophea skip school yesterday? – No, she didn’t. She went to school.

#####################

An interview with Sophea, about her day yesterday – complete:

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Interviewer: Hi Sophea! Can you tell me about your day yesterday?

Sophea: Sure!

1. What time did you wake up?
   – I __________ up at 6 o’clock.
2. Did you brush your teeth?
   – Yes, I __________. I __________ my teeth after waking up.
3. What did you eat for breakfast?
   – I __________ bread and fruit.
4. Did you eat breakfast alone?
   – No, I __________. I __________ with my family.
5. How did you go to school?
   – I __________ to school with my friends.
6. What subjects did you study?
   – I __________ Math and English.
7. Did you enjoy your lessons?
   – Yes, I __________. They ________ (to be) fun.
8. Where did you eat lunch?
   – I __________ lunch at school.
9. Did you talk with your friends at lunch?
   – Yes, I __________. We __________ a lot.
10. Did you play after lunch?
    – Yes, I __________. I __________ outside.
11. What time did school finish?
    – It __________ at 3 o’clock.
12. Did you go home after school?
    – Yes, I __________. I __________ home.
13. Did you do your homework?
    – Yes, I ________ my homework in the afternoon.
14. Did you watch TV in the evening?
    – Yes, I __________. I __________ a cartoon.
15. What time did you go to bed?
    – I __________ to bed at 9 o’clock.

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___________________________

Answers:

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Interviewer: Hi Sophea! Can you tell me about your day yesterday?

Sophea: Sure!

1. I woke up at 6 o’clock.
2. Yes, I did. I brushed my teeth after waking up.
3. I ate bread and fruit.
4. No, I didn’t. I ate with my family.
5. I walked to school with my friends.
6. I studied math and English.
7. Yes, I did. They were fun.
8. I ate lunch at school.
9. Yes, I did. We talked a lot.
10. Yes, I did. I played outside.
11. It finished at 3 o’clock.
12. Yes, I did. I walked home.
13. Yes, I did my homework in the afternoon.
14. Yes, I did. I watched a cartoon.
15. I went to bed at 9 o’clock.

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Cambodia’s most anticipated island escape JATI opens April 1

an exclusive private island retreat by the acclaimed creators of Shinta Mani Hotels

by hospitalitynet.org

>>>>A2:

Opening on April 1, 2025, JATI is a new private island resort by the creators of Shinta Mani Hotels. Located on Koh Russey (Bamboo Island) in southern Cambodia, JATI offers a mix of Khmer-inspired luxury and relaxed island living. It’s just 10 minutes by speedboat from Ream Beach near Sihanoukville.

The name „JATI“ means „rebirth“ in Sanskrit, and the resort aims to offer a refreshing escape with nature, wellness, and comfort. During its debut „JATI Sunrise“ period (April–September 2025), one-bedroom villas start at just US$168 per night. The resort has 82 villas, some with private pools, set along the beach or in tropical gardens.

Guests can enjoy many activities, including tennis, pickleball, mini golf, kayaking, Thai boxing, and nature trails. The Bamboo Spa and Gym will feature Khmer-style treatments, a sauna, and an ice bath from May.

JATI offers many dining options. Guests can enjoy lazy breakfasts at Arun beach café, cocktails at Banyan Lounge, and sunset dinners at the Beach Club. Le Manolis and KoKo, popular restaurants from Phnom Penh, also have locations on the island.

Families are welcome, with the Seahorse Kids Club and babysitting services. A special events centre for weddings and meetings will also open later in the year. JATI promises an unforgettable and relaxing island experience.

####################

>>>>A1:

JATI: A New Island Hotel in Cambodia

JATI is a new island hotel in Cambodia. It will open on April 1, 2025. It is on Koh Russey, also called Bamboo Island. The island is near Sihanoukville. You can go there by boat in 10 minutes from Ream Beach.

JATI has 82 villas. Some villas have private pools. They are near the beach or in a garden. The hotel is quiet and beautiful. One night in a one-bedroom villa costs from US$168 from April to September 2025.

The name “JATI” means “rebirth.” It is a place to relax and feel good. There are many things to do. You can play tennis, mini golf, badminton, or do Thai boxing. You can also go kayaking, paddle-boarding, or walk on trails. A gym and spa will open in May. There will be a sauna and ice bath too.

The hotel has many places to eat. You can eat breakfast by the beach or enjoy dinner with seafood. There are also restaurants from Phnom Penh on the island.

Children can have fun at the Seahorse Kids Club. Babysitting is also available. Parents can relax while kids play. A special place for weddings and meetings will open later. JATI is a nice place for families, couples, and friends.

Thanks to a hospitality school just steps from the luxe Shinta Mani Angkor, Cambodia’s next generation of hotel managers might just be Khmer
(I would love that, there a great men and women with great motivation)

from reasonstobecheeful magazin, October 2024

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>>>>A2:

Shinta Mani Angkor is a beautiful hotel in Siem Reap, Cambodia. It is also helping poor young people. The hotel gives money to the Shinta Mani Foundation. This foundation started a school for hotel jobs in 2004.

Each year, the school teaches about 34 students. They are 17 to 24 years old. They come from poor families. They learn English, computer skills, and hotel work. They can choose jobs like cleaning rooms, cooking food, or working at the front desk.

The students live at the school. They also work in the hotel to practice. One student, Monirath Mon, now works at the front desk. She wants to be a manager one day. Another woman, Chhunnin Neat, went to a hotel school too. Now she helps run the foundation.

The foundation also helps poor families. It builds houses, gives baby food, and helps small shops.

The school gives young people a better life. Some students now work in big hotels, even in other countries. The goal is for Cambodian people to run hotels in their own country. The school is changing many lives.

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>>>>>B1:

In Cambodia, a hotel called Shinta Mani Angkor is helping local people build better futures. It works closely with a hospitality school that is just a few steps away. This school gives free training to young Cambodians who come from poor families. Students learn important skills to work in hotels, such as cooking, cleaning, and taking care of guests. After finishing the program, many of them find jobs in luxury hotels like Shinta Mani Angkor.

The goal is to give locals a chance to work in good jobs and become hotel managers one day. This way, tourism in Cambodia can benefit Cambodian people, not just foreigners. The school and hotel were started by a man named Bill Bensley, a famous hotel designer. He wanted to make tourism more fair and helpful for the local community.

This project also helps the local economy. When people have jobs, they can support their families and spend money in their towns. Many former students are now working in big hotels, some even in other countries.

Overall, Shinta Mani Angkor and the school are giving hope and opportunities to young Cambodians, showing that tourism can make a real difference in people’s lives.

• they listen, make a plan, and help –
  building a better life
  

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The Shinta Mani Foundation – Building a Better Life

The Shinta Mani Foundation is in Cambodia. It helps poor families who live in the countryside. Many people do not have clean water, toilets, or good houses. Life is hard for them. The Shinta Mani Foundation wants to change this.

The team from the foundation visits many families. They talk to them and listen to their problems. They ask, “What do you need?” Some families say they need water. Some need a toilet. Others need a new house. The foundation gives the right help to each family.

They build wells, so people can get clean water. They build toilets to help with health. They also make gardens, so families can grow vegetables. This gives them healthy food to eat. The foundation also builds strong houses. These houses are safe, clean, and better than the old ones.

Now the families feel happy. Their homes are safe, and their lives are better. Children can go to school. Parents can work. Everyone is more healthy.

The Shinta Mani Foundation helps one family at a time. They don’t just give money. They give real help. They listen, they care, and they change lives. This is how they build a better future for Cambodia.

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_______________________

Vocabulary:

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• Countryside – a place outside the city, with farms, trees, and small villages.
  Example: I live in the countryside. There are many animals and green fields.
• To change something – to make something different or new.
  Example: We want to change the old house into a new one.
• A well – a deep hole in the ground where people get water.
  Example: The family gets water from the well.
• Clean water – water that is good to drink, not dirty.
  Example: Children need clean water to stay healthy.
• Health – the way your body feels; not sick.
  Example: Good food and clean water are good for your health.
• To grow vegetables – to plant vegetables and help them become big.
  Example: My mother grows vegetables in the garden.
• Healthy food – food that is good for your body.
  Example: Fruits and vegetables are healthy food.
• To be safe – not in danger; protected.
  Example: The new house is strong. The family is safe.
• To care – to help or show love for someone.
  Example: The nurse cares for the baby.

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#########################

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Vocabulary test:

1. What can you find in the countryside?
A. Tall buildings
B. Green fields
C. Farms

2. What does it mean to change something?
A. Make it different
B. Keep it the same
C. Fix or improve it

3. What is a well used for?
A. To get water
B. To wash clothes
C. To find fish

4. What is clean water?
A. Dirty water
B. Safe to drink
C. Not from the sea

5. What is good for your health?
A. Clean water
B. Junk food
C. Exercise

6. What do people grow in a garden?
A. Vegetables
B. Rocks
C. Flowers

7. Which food is healthy?
A. Ice cream
B. Apples
C. Rice

8. What does it mean to be safe?
A. You are in danger
B. You are OK and protected
C. You are in a strong house

9. What does it mean to care for someone?
A. To help them
B. To forget them
C. To love and listen to them

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Answers: 1. B, C  2. A, C  3. A  4. B, C  5. A, C  6. A, C  7. B, C  8. B, C  9. A, C

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Fill in, words below:

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1. The Shinta Mani Foundation helps people in the __________.
2. Many families do not have __________water.
3. The team builds a well for the __________.
4. Children __________ clean water every day.
5. Good __________ is important for health.
6. Families grow __________ in the garden.
7. Vegetables are __________ food.
8. The foundation builds strong __________.
9. Now the people are __________ and happy.
10. The team cares for every __________.

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____________________________

houses – water – countryside – family – village – healthy – clean – safe – vegetables – drink

_____________________________

Answers:

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1. The Shinta Mani Foundation helps people in the countryside.
2. Many families do not have clean water.
3. The team builds a well for the village.
4. Children drink clean water every day.
5. Good water is important for health.
6. Families grow vegetables in the garden.
7. Vegetables are healthy food.
8. The foundation builds strong houses.
9. Now the people are safe and happy.
10. The team cares for every family.

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###########################

True or false, answer in complete sentences:

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1. Do they build houses or garages?
2. Does clean water come from a well or a bottle?
3. Do families live in the city or the countryside?
4. Does the foundation care about people or money?
5. Do they grow vegetables or flowers in the garden?
6. Does a strong house help people feel safe or scared?
7. Do children eat healthy food or sweets?
8. Does the team talk or only send money?
9. Do people drink clean or dirty water?
10. Does the well give water or food?

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__________________________

Answers:

1. They build houses, not garages.
2. Clean water comes from a well.
3. Families live in the countryside, not the city.
4. The foundation cares about people, not money.
5. They grow vegetables in the garden, not flowers.
6. A strong house helps people feel safe, not scared.
7. Children eat healthy food, not sweets.
8. The team talks to people, not only sends money.
9. People drink clean water, not dirty water.
10. The well gives water, not food.

######################

######################

Fill in:

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1. People in the ______ live on farms.
2. A ______ gives clean water to families.
3. We need ______ water to drink every day.
4. It is good for your ______ to eat healthy food.
5. Farmers ______ vegetables in the garden.
6. The foundation helps to ______ lives in the village.
7. A strong house keeps people ______.
8. The team ______ for the families and listens to them.
9. The children drink ______ water from the well.
10. Families want to ______ their homes and lives.

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______________________________

Answers: 1 countryside 2 well 3 clean 4 health 5 grow 6 change 7 safe 8 care 9 clean 10 change

######################

Order the sentences:

1. The countryside helps foundation in families.
2. They clean wells for clean water build .
3. for Families healthy grow vegetables food.
4. water good for Clean is health.
5. people houses safe Strong keep
6. The families cares team for.
   _______________________
   

Answers:

1. The foundation helps families in countryside.
2. They build wells for clean water.
3. Families grow vegetables for healthy food.
4. Clean water is good for health.
5. Strong houses keep people safe.
6. The team cares for families.

#######################

An interview with a foundation representative.

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Interviewer: What is the Shinta Mani Foundation?
Representative: We help families in the countryside.

Interviewer: Where do you work?
Representative: We work in rural villages.

Interviewer: Who do you help?
Representative: We help poor families and children.

Interviewer: Why do you build wells?
Representative: To give clean water to people.

Interviewer: When do you visit families?
Representative: We visit them every week.

Interviewer: How do you help the families?
Representative: We build wells and strong houses.

Interviewer: What do families grow?
Representative: They grow vegetables in gardens.

Interviewer: How do you know what they need?
Representative: We listen to their stories and problems.

Interviewer: Who works in the team?
Representative: Our team has doctors and builders.

Interviewer: Why is clean water important?
Representative: Clean water keeps people healthy.

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#####################

Complete, fill in:

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Interviewer: What does your __________do?
Representative: We help families with water and __________.

Interviewer: Where do you _________wells?
Representative: We build wells in small __________.

Interviewer: Who lives in the __________?
Representative: Many families and children live there.

Interviewer: Why do people need __________ water?
Representative: Clean water is good for __________.

Interviewer: When do you start a new project?
Representative: We start when __________ ask for help.

Interviewer: How do you build __________ houses?
Representative: We use good materials and help people.

Interviewer: What do families eat?
Representative: They eat vegetables and __________ food.

Interviewer: How many families do you __________?
Representative: We visit forty families every month.

Interviewer: __________ is in your team?
Representative: We have builders, doctors, and teachers.

Interviewer: Where do you get __________?
Representative: People and companies give us money.

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______________________

Complete interview:

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Interviewer: What does your foundation do?
Representative: We help families with water and houses.

Interviewer: Where do you build wells?
Representative: We build wells in small villages.

Interviewer: Who lives in the countryside?
Representative: Many families and children live there.

Interviewer: Why do people need clean water?
Representative: Clean water is good for health.

Interviewer: When do you start a new project?
Representative: We start when families ask for help.

Interviewer: How do you build strong houses?
Representative: We use good materials and help people.

Interviewer: What do families eat?
Representative: They eat vegetables and healthy food.

Interviewer: How many families do you visit?
Representative: We visit forty families every month.

Interviewer: Who is in your team?
Representative: We have builders, doctors, and teachers.

Interviewer: Where do you get money?
Representative: People and companies give us money.

---

###################

…..some useful advice, some thoughts

---

You don’t need a university degree to be a good hotel manager. Many managers start with small jobs and learn everything step by step.
Here is what you need:

---

✅ 1. Learn from Experience

• Start with jobs like receptionist, cleaner, waiter, or bellboy.
• Work in different parts of the hotel to understand how everything works.
• Ask questions and try to learn every day.

---

✅ 2. Be a Good Leader

• Help your team and be kind.
• Stay calm when problems happen.
• Support your staff and show them how to do things well.

---

✅ 3. Think About the Guest

• Always smile and be friendly.
• Try to guess what the guest needs before they ask.
• If there is a problem, fix it quickly and politely.

---

✅ 4. Speak Clearly and Be Friendly

• Talk to guests, workers, and your boss in a clear and nice way.
• Listen carefully to others.
• Speak good English. More languages are a plus.
  
  

---

✅ 5. Work Hard

• Always come on time and do your best.
• Be ready to work on weekends or in the evening.
• Be active — a good manager moves around and checks everything.

---

✅ 6. Solve Problems

• Fix issues quickly.
• Make good decisions — fast but careful.
• Stay calm when things go wrong.

---

✅ 7. Pay Attention to Details

• 5-star hotel guests want everything perfect.
• Check rooms, uniforms, flowers, lights, and smiles!
• Walk around the hotel every day and check everything.

---

✅ 8. Keep Learning

• Watch other good managers and copy what they do.
• Take short courses online or in person (for example: customer service or hotel work).
• Try to improve a little every day.

---

⭐ Tips to Help You Grow:

• Find a Mentor: A good manager can teach you many things.
• Short Training: Small certificates (like customer service) can help you get better jobs.
• Languages: Speaking English and another language is very useful in 5-star hotels.

---

####################

All the best, go for gold, stay focused, live your dreams!

useful links (1), (2)

_____________________________________

Questions where the subject, >>a person<<, is the answer:

---

1. Lisa reads a book.
   → Who reads a book?
   → Lisa.
2. Tom plays football.
   → Who plays football?
   → Tom.
3. Anna drinks water.
   → Who drinks water?
   → Anna.
4. Peter writes a letter.
   → Who writes a letter?
   → Peter.
5. Sarah watches TV.
   → Who watches TV?
   → Sarah.
6. John eats an apple.
   → Who eats an apple?
   → John.
7. Emma listens to music.
   → Who listens to music?
   → Emma.
8. David opens the door.
   → Who opens the door?
   → David.
9. Mia paints a picture.
   → Who paints a picture?
   → Mia.
10. Alex cleans the room.
    → Who cleans the room?
    → Alex.

---

#################

Questions where the subject, >>not a person<<, is the answer:

---

1. The dog eats the bone.
   → What eats the bone?
   → The dog.
2. The sun gives light.
   → What gives light?
   → The sun.
3. The car makes noise.
   → What makes noise?
   → The car.
4. The phone rings.
   → What rings?
   → The phone.
5. The clock shows the time.
   → What shows the time?
   → The clock.
6. The train leaves the station.
   → What leaves the station?
   → The train.
7. The cat catches a mouse.
   → What catches a mouse?
   → The cat.
8. The wind moves the leaves.
   → What moves the leaves?
   → The wind.
9. The computer plays music.
   → What plays music?
   → The computer.
10. The door makes a sound.
    → What makes a sound?
    → The door.

---

###################

Questions where the object is the answer:

---

1. Lisa reads a book.
   → What does Lisa read?
   → A book.
2. Tom plays football.
   → What does Tom play?
   → Football.
3. Anna drinks water.
   → What does Anna drink?
   → Water.
4. Peter writes a letter.
   → What does Peter write?
   → A letter.
5. Sarah watches TV.
   → What does Sarah watch?
   → TV.
6. John eats an apple.
   → What does John eat?
   → An apple.
7. Emma listens to music.
   → What does Emma listen to?
   → Music.
8. David opens the door.
   → What does David open?
   → The door.
9. Mia paints a picture.
   → What does Mia paint?
   → A picture.
10. Alex cleans the room.
    → What does Alex clean?
    → The room.

---

##################

Questions where the object is the answer:

---

1. The dog eats the bone.
   → What does the dog eat?
   → The bone.
2. The sun gives light.
   → What does the sun give?
   → Light.
3. The car makes noise.
   → What does the car make?
   → Noise.
4. The phone rings.
   → (No object → no object question needed)
5. The clock shows the time.
   → What does the clock show?
   → The time.
6. The train leaves the station.
   → What does the train leave?
   → The station.
7. The cat catches a mouse.
   → What does the cat catch?
   → A mouse.
8. The wind moves the leaves.
   → What does the wind move?
   → The leaves.
9. The computer plays music.
   → What does the computer play?
   → Music.
10. The door makes a sound.
    → What does the door make?
    → A sound.

---

##################

Questions where the verb is the answer:

---

1. Lisa reads a book.
   → What does Lisa do?
   → She reads.
2. Tom plays football.
   → What does Tom do?
   → He plays.
3. Anna drinks water.
   → What does Anna do?
   → She drinks.
4. Peter writes a letter.
   → What does Peter do?
   → He writes.
5. Sarah watches TV.
   → What does Sarah do?
   → She watches.
6. John eats an apple.
   → What does John do?
   → He eats.
7. Emma listens to music.
   → What does Emma do?
   → She listens.
8. David opens the door.
   → What does David do?
   → He opens.
9. Mia paints a picture.
   → What does Mia do?
   → She paints.
10. Alex cleans the room.
    → What does Alex do?
    → He cleans.

---

#################

---

Questions where the verb is the answer:

---

1. The dog eats the bone.
   → What does the dog do?
   → The dog eats the bone.
2. The sun gives light.
   → What does the sun do?
   → The sun gives light.
3. The car makes noise.
   → What does the car do?
   → The car makes noise.
4. The phone rings.
   → What does the phone do?
   → The phone rings.
5. The clock shows the time.
   → What does the clock do?
   → The clock shows the time.
6. The train leaves the station.
   → What does the train do?
   → The train leaves the station.
7. The cat catches a mouse.
   → What does the cat do?
   → The cat catches a mouse.
8. The wind moves the leaves.
   → What does the wind do?
   → The wind moves the leaves.
9. The computer plays music.
   → What does the computer do?
   → The computer plays music.
10. The door makes a sound.
    → What does the door do?
    → The door makes a sound.

---

################

Eight simple sentences in present simple:

---

1. I like apples.
2. You read books.
3. He plays football.
4. She watches movies.
5. It eats food.
6. We drink water.
7. You write letters.
8. They clean the house.

---

Here are questions where the object is the answer:

---

1. I like apples.
   → What do you like?
   → Apples.
2. You read books.
   → What do you read?
   → Books.
   
3. He plays football.
   → What does he play?
   → Football.
4. She watches movies.
   → What does she watch?
   → Movies.
5. It eats food.
   → What does it eat?
   → Food.
   
6. We drink water.
   → What do we drink?
   → Water.
7. You write letters.
   → What do you write?
   → Letters.
8. They clean the house.
   → What do they clean?
   → The house.

---

###################
Now try yourself – form questions to which the word/s given is/are the answer:

1. Cats chase mice.
   Cats:__________
   chase mice:__________
   mice:__________
   
2. Birds build nests.
   Birds:__________
   bild nests:__________
   nests:__________
3. She drinks coffee.
   She:__________
   drinks coffee:__________
   coffee:__________
4. They watch TV.
   They:__________
   watch TV:__________
   TV:__________
5. We read books.
   We:__________
   watch TV:__________
   TV:__________
   
   ____________________________
   
   Answers:

---

1. Cats chase mice.

• Who chases mice?
  → Cats do.
• What do cats do?
  → Cats chase mice.
• What do cats chase?
  → Mice.

---

2. Birds build nests.

• Who builds nests?
  → Birds do.
• What do birds do?
  → Birds build nests.
• What do birds build?
  → Nests.

---

3. She drinks coffee.

• Who drinks coffee?
  → She does.
• What does she do?
  → She drinks coffee.
• What does she drink?
  → Coffee.

---

4. They watch TV.

• Who watches TV?
  → They do.
• What do they do?
  → They watch.´TV.
• What do they watch?
  → TV.

---

5. We read books.

• Who reads books?
  → We do.
• What do we do?
  → We read books.
• What do we read?
  → Books.

---

Yes, you can!

Thank you for the quote, Philip

---

“He who blames others has a long way to go. He who blames himself is halfway there. He who blames no one has arrived.”

This quote gives good advice. It helps us understand how to grow and reach our goals.

Some people always blame others. They say, “It’s not my fault.” These people do not learn. They stop trying. They do not get better.

Other people blame themselves. They say, “I made a mistake.” These people want to change. They try again. They learn from their mistakes. This is a good step.

The best people blame no one. They understand that problems happen. They stay calm and work hard. They don’t waste time. They keep moving forward.

To reach a goal, we must work every day. We must believe in ourselves. We must learn and grow. We must not give up.

Blaming does not help. Learning and trying again helps a lot. That is how we succeed.

---

______________________
Vocabulary:

---

• To blame others – to say another person did something wrong.
  Example: He broke the glass and blamed his sister.
• Halfway – in the middle, not at the start or end.
  Example: We are halfway to school.
• An advice (correct form: advice) – good words to help someone decide or do better.
  Example: My teacher gave me advice to study more.
• To reach a goal – to get what you want after working for it.
  Example: I studied hard and reached my goal of passing the test.
• A fault – something wrong or bad, a mistake.
  Example: It was my fault that we were late.
• To stop trying – to give up, not try anymore.
  Example: She stopped trying after one mistake.
• A mistake – something you do wrong.
  Example: I made a mistake in my homework.
• To learn from mistakes – to understand your mistake and do better next time.
  Example: I lost the game, but I learned from my mistakes.
• A step – one small part of doing something.
  Example: Writing the name is the first step in the test.
• To stay calm – to not get angry or scared.
  Example: He stayed calm during the storm.
• To waste time – to do nothing useful with your time.
  Example: Watching too much TV is a waste of time.
• To keep moving – to continue, not stop.
  Example: Even when tired, she kept moving.
• To believe in oneself – to think you can do something.
  Example: I believe in myself. I can do it!
• To learn and grow – to get better and smarter over time.
  Example: Children learn and grow every day.

---

####################

---

Match the words with their definitions

Words/Phrases:

1. To blame others
2. Halfway
3. Advice
4. To reach a goal
5. A fault
6. To stop trying
7. A mistake
8. To learn from mistakes
9. A step
10. To stay calm
11. To waste time
12. To keep moving
13. To believe in oneself
14. To learn and grow

---

Definitions:

A. Something you do wrong.
B. To understand your mistake and do better.
C. Good words to help someone decide or do better.
D. To say another person did something wrong.
E. One small part of doing something.
F. In the middle, not at the start or end.
G. To get what you want after working for it.
H. To give up, not try anymore.
I. To not get angry or scared.
J. To continue, not stop.
K. To think you can do something.
L. To do nothing useful with your time.
M. Something wrong or bad.
N. To get better and smarter over time.

---

______________________
Answer:

1-D, 2-F, 3-C, 4-G, 5-M, 6-H, 7-A, 8-B, 9-E, 10-I, 11-L, 12-J, 13-K, 14-N

#######################

---

Multiple choice vocabulary – choose the correct meaning – only one answer

1. To blame others
   A. To help people
   B. To say someone else did something wrong
   C. To say thank you
2. Halfway
   A. At the start
   B. At the end
   C. In the middle
3. Advice
   A. A kind of food
   B. Good words to help someone
   C. A big mistake
4. To reach a goal
   A. To find money
   B. To get what you want after working
   C. To play a game
5. A fault
   A. Something wrong or bad
   B. A nice gift
   C. A fun game
6. To stop trying
   A. To sleep
   B. To eat slowly
   C. To give up
7. A mistake
   A. A correct answer
   B. Something you do wrong
   C. A type of food
8. To learn from mistakes
   A. To watch TV
   B. To do the same mistake again
   C. To understand and do better next time
9. A step
   A. One small part of doing something
   B. A big jump
   C. A long road
10. To stay calm
    A. To get angry
    B. To feel happy and quiet
    C. To run fast
11. To waste time
    A. To use time well
    B. To do nothing useful
    C. To work hard
12. To keep moving
    A. To stop and sit
    B. To eat lunch
    C. To continue, not stop
13. To believe in oneself
    A. To think “I can do it”
    B. To look at someone else
    C. To sleep late
14. To learn and grow
    A. To get better and smarter
    B. To play all day
    C. To make a mistake

---

______________________

1-B, 2-C, 3-B, 4-B, 5-A, 6-C, 7-B, 8-C, 9-A, 10-B, 11-B, 12-C, 13-A, 14-A

########################

---

Fill in the Blank – Choose the Right Word

1. I made a _________ in my homework.
   a) goal
   b) mistake
   c) advice
2. Don’t _________ others for your problems.
   a) blame
   b) learn
   c) believe
3. We are _________ to the park.
   a) halfway
   b) calm
   c) fault
4. My teacher gave me good _________.
   a) fault
   b) advice
   c) step
5. It is my _________ that we were late.
   a) step
   b) fault
   c) goal
6. You must _________ in yourself to succeed.
   a) blame
   b) believe
   c) waste
7. Don’t _________ your time.
   a) keep moving
   b) waste
   c) learn
8. Take one _________ at a time.
   a) step
   b) mistake
   c) blame
9. I try to stay _________ when I am nervous.
   a) calm
   b) goal
   c) halfway
10. We _________ from our mistakes every day.
    a) learn
    b) blame
    c) waste
11. Keep _________ forward to reach your goal.
    a) moving
    b) calm
    c) halfway
12. My _________ is to finish the race.
    a) step
    b) goal
    c) advice

_________________________

1-b, 2-a, 3-a, 4-b, 5-c, 6-b, 7-b, 8-a, 9-a, 10-a, 11-a, 12-b

###################

---

Fill in, words below:

1. Believe in __________ to reach your dreams.
2. Learning from __________ helps you grow every day.
3. Don’t __________others; take responsibility for your actions.
4. Stay __________ when problems come your way.
5. Keep __________ forward, even when it feels hard.
6. A small __________ can lead to big success.
7. Good advice helps us make __________decisions.
8. Halfway means you are closer to your __________.
9. Mistakes are chances to learn, not to __________.
10. Always try your best and never __________ trying.

step – mistakes – stop – calm – goal – yourself –
give up – better – blame – moving
_______________________

Answers:
1. Believe in yourself to reach your dreams. 2. Learning from mistakes helps you grow every day. 3. Don’t blame others; take responsibility for your actions. 4. Stay calm when problems come your way. 5. Keep moving forward, even when it feels hard. 6. A small step can lead to big success. 7. Good advice helps us make better decisions. 8. Halfway means you are closer to your goal. 9. Mistakes are chances to learn, not to give up. 10. Always try your best and never stop trying.

######################

True or false?

1. Believing in yourself helps you reach your goals.
2. Blaming others solves your problems.
3. Making mistakes is a part of learning.
4. Staying calm is not important when you are angry.
5. Taking small steps can lead to big success.
6. Good advice can help you make better choices.
7. Giving up is a good way to reach your goal.
8. Halfway means you are close to finishing.
9. Learning from mistakes helps you grow.
10. You should never try again after failing.

__________________

True: 1,3,5,6,8,9

####################

---

Put the words in order

1. yourself / believe / you / in / must
2. learn / mistakes / from / we / our
3. for / blame / don’t / others / problems / your
4. calm / stay / you / should / always
5. step / small / take / one
6. help / good / advice / us / can
7. goal / reach / you / can / your
8. keep / forward / moving / you / must
9. to / mistakes / chances / are / learn
10. stop / trying / never / you / should

---

_______________________

1-You must believe in yourself. 2-We learn from our mistakes. 3-Don’t blame others for your problems. 4-You should always stay calm. 5-Take one small step. 6-Good advice can help us. 7-You can reach your goal. 8-You must keep moving forward. 9-Mistakes are chances to learn. 10-You should never stop trying.
#######################

---

Complete the Dialogue – fill in


believe, calm, blame, mistake, step, advice, goal, learn, keep, trying

---

A: I feel sad because I made a big ________.
B: It’s okay! Everyone makes mistakes. You can ________ from it.

A: But I don’t know how to reach my ________.
B: Just take one small ________ at a time.

A: Sometimes I want to ________ others for problems.
B: Don’t do that. It’s better to stay ________ and think clearly.

A: How can I ________ going when it’s hard?
B: You must ________ in yourself and keep ________.

A: Do you have any good ________ for me?
B: Yes! Always believe you can do it.

---

__________________

Correct order: mistake, learn, goal, step, blame, calm, keep, believe, trying, advice

a motivational reminder that success often comes not from being the most talented, but from being the most disciplined and consistent.

#RoleModel

---

---

Discipline is Important

You don’t need to be better than other people to do something. It is more important to be disciplined.

Discipline means you work every day. You do your work on time. You don’t stop, even if it is hard.

If you want to learn something, you must practice. If you practice a little every day, you get better.

Some people want to be the best right away. But this is not easy. It is better to work hard and keep going.

When you have discipline, you do not give up. You do not wait for a good day. You do your work every day.

In the end, people who are disciplined can reach their goals. They learn more and do more.

So, you don’t have to be better than others. You only need to be more disciplined. This helps you to be successful.

---

______________________

Vocabulary:

• Discipline: To work hard and do things every day without stopping.
• To mean: To say or show something.
• On time: To do something when you should, not late.
• To practice: To do something again and again to get better.
• To give up: To stop trying.
• To reach a goal: To do what you want or finish what you plan.
• To be successful: To do well or get what you want.

#######################

---

Match words, meaning:

1. Discipline
2. To mean
3. On time
4. To practice
5. To give up
6. To reach a goal
7. To be successful

a) To stop trying
b) To do something again and again
c) To work hard every day
d) To do something when you should
e) To say or show something
f) To do well or get what you want
g) To finish what you want

______________________

---

Fill in the blanks with the correct word

Words: discipline, practice, on time, give up, reach a goal

1. I study every day. This is called _________.
2. I want to be good at football. I ________ every afternoon.
3. I do my homework ________. I am never late.
4. If the work is hard, don’t ________. Keep trying!
5. When you ________, you do what you want.

################

True, false?

1. Discipline means to work every day.
2. To practice is to do something one time.
3. Being on time means doing things late.
4. To give up means to stop trying.
5. You must be better than others to be successful.
6. To reach a goal means to finish what you want.
7. Discipline helps people not to stop.
8. To mean is to say or show something.
9. Practicing helps you get better.
10. Being successful means you do not work hard.

_________________

True: 1,4,6,7,9

########################

Fill-in-the-blank sentences, words below:

Words:
discipline, practice, on time, give up, reach a goal, successful, mean, work, better, every day

1. To be ________, you must try hard and not stop.
2. If you want to learn, you must ________ a lot.
3. Discipline means to ________ hard _________.
4. It is good to do your homework _________.
5. Don’t ________ when it is difficult.
6. To ________ a goal means to finish what you want.
7. You don’t have to be ________ than others.
8. To ________ something is to say or show it.
9. People who have discipline ________ hard.
10. If you want to be successful, you should try _________.

___________________________-

1 successful, 2 practice, 3 work every day, 4 on time, 5 give up, 6 reach, 7 better, 8 mean, 9 work, 10 every day

##########################

Choose the correct word:

1. You need (discipline / give up) to do your work well.
2. To get better, you must (practice / mean) every day.
3. Don’t (give up / reach) when something is hard.
4. Being (on time / better) means doing things when you should.
5. To (mean / work) is to say or show something.
6. You don’t have to be (better / discipline) than others.
7. To (reach / give up) a goal, you must keep trying.
8. People who (practice / give up) every day get better.
9. (Discipline / Mean) helps you keep working even when it is hard.
10. To be (successful / better), you must work hard and not stop.

___________________

1 discipline, 2 practice, 3 give up, 4 on time,
5 mean, 6 better, 7 reach, 8 practice,
9 discipline, 10 successful
#######################

Put the words in the right order:

1. hard / work / every day / must / you
2. up / give / must / not / you
3. practice / you / better / when / get / you
4. on time / must / be / you
5. can / reach / goal / a / you
6. succeed / discipline / helps / to / you
7. be / have / better / don’t / to / you
8. does / what / mean / it
9. working / day / keep / you / every
10. comes / from / hard / success / work
    

_____________________
1 You must work hard every day, 2 You must not give up,
3 You get better when you practice, 4 You must be on time,
5 You can reach a goal, 6 Discipline helps you to succeed,
7 You don’t have to be better, 8 What does it mean,
9 You keep working every day, 10 Success comes from hard work

#########################

Multiple-choice questions, more than one answer can be correct for each:

---

1. What does discipline mean?
a) To work hard every day
b) To stop trying
c) To be lazy
d) To do things on time

2. What helps you get better?
a) Practice
b) Not trying
c) Giving up
d) Working every day

3. What does “on time” mean?
a) Doing something late
b) Being early or at the right time
c) Forgetting your work
d) Doing something when you should

4. What does it mean to give up?
a) To stop trying
b) To keep practicing
c) To work hard
d) To be successful

5. How can you reach a goal?
a) By giving up
b) By practicing every day
c) By being disciplined
d) By being late

6. To be successful, you must:
a) Work hard
b) Give up easily
c) Stop practicing
d) Be disciplined

7. Which of these are good habits?
a) Being on time
b) Giving up quickly
c) Not working hard
d) Practicing every day

8. What does “to mean” mean?
a) To say or show something
b) To stop working
c) To give up
d) To practice

---

__________________
1 a d, 2 a d, 3 b d, 4 a, 5 b c, 6 a d, 7 a d, 8 a

######################

---

Match questions and answers

Questions:

1. What do you need to do every day?
2. What does “give up” mean?
3. When should you be on time?
4. How do you reach a goal?
5. Do you have to be better than others?
6. What helps you get better?
7. Who works hard?
8. What does discipline help you do?

Answers:
a) To stop trying
b) You don’t have to be better
c) Practice every day
d) Work hard people
e) Be on time
f) Discipline helps you
g) Keep trying
h) Every day

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_________________

1 c, 2 a, 3 e, 4 g, 5 b, 6 c, 7 d, 8 f
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two replies to an email complaint

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REPLY 1:

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Subject: Our Sincere Apologies for Your Breakfast Experience

Dear [Guest’s Name],

Thank you for sharing your feedback with us. I am truly sorry to hear that your experience at our breakfast buffet did not meet your expectations. Please accept our sincerest apologies for both the quality of the food and the service you received.

At [Hotel Name], we take great pride in providing excellent hospitality and a high standard of food and service. I regret that we clearly fell short during your visit, and I fully understand your frustration.

Your comments regarding the buffet selection and the behavior of our staff are being taken very seriously. I have personally shared your feedback with our F&B Manager and the team to ensure immediate improvements are made. Additional training and supervision are already being implemented to prevent such situations from happening again.

We greatly value your feedback—it helps us grow and improve. I hope you will give us another chance to provide the quality experience you rightfully expect from us. If there is anything further we can do to make amends, please do not hesitate to let me know directly.

Thank you again for bringing this to our attention.

Warm regards,
[Your Full Name]
[Your Job Title]
[Hotel Name]
[Email Address]
[Phone Number]

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REPLY 2:

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Subject: Re: Your Feedback About Breakfast

Dear [Guest’s Name],

Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience with our breakfast buffet and staff was disappointing.

We try to provide good food and friendly service every day, so it’s unfortunate to hear that things didn’t go well during your visit. I understand this must have been frustrating.

Your feedback has been shared with the team, and we’ll try to improve. While we cannot change what happened, we hope you will consider giving us another opportunity to provide a better experience next time.

Thank you again for your comments.

Kind regards,
[Your Name]
[Your Position]
[Hotel Name]

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Which one do you like, and why?
Comment, send your text to me at
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and send it back.

pros and cons

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Today, many hotels and travel companies use AI (artificial intelligence) to help communicate with guests. This technology is becoming more common because it can answer questions quickly, any time of the day or night. Guests can ask about room availability, check-in and check-out times, hotel services, or nearby attractions, and get a fast reply. AI can also write in many languages, which is helpful for international travelers.

Using AI saves time for hotel staff. It can answer simple and repeated questions, so staff can focus on more important tasks or help guests in person. AI also allows companies to reply to many guests at the same time, which is useful during busy seasons.

However, AI also has some disadvantages. It can sound cold or too formal. It might not understand special requests or emotional situations, like complaints or personal problems. Some guests feel unhappy if they receive a reply that seems like it was written by a robot.

The best way is to use AI together with human communication. AI is good for fast, simple answers, but real people should handle more complex or sensitive topics. In tourism and hospitality, friendly and personal service is very important. AI can help, but it should not replace the human touch.

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Vocabulary:

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1. To communicate – to give or receive information by speaking, writing, or using signs.
   Example: I use email to communicate with the hotel.
2. To be common – to happen often or be seen a lot.
   Example: It is common to see tourists in this city.
3. Availability – when something is free to use or take.
   Example: I asked about the availability of rooms.
4. A reply – an answer to a question or message.
   Example: I sent an email and got a reply one hour later.
5. To save time – to do something faster so you have more time later.
   Example: Using a map can save time when you travel.
6. Hotel staff – the people who work at a hotel.
   Example: The hotel staff cleaned my room and helped with my bags.
7. Repeated – done again and again.
   Example: She asked the same question in repeated emails.
8. To focus on something – to give all your attention to one thing.
   Example: Please focus on your work.
9. A task – a job or thing you have to do.
   Example: Cleaning the room is a daily task for the hotel staff.
10. A busy season – a time when many people travel or visit.
    Example: Summer is a busy season for hotels.
11. A disadvantage – something bad or not good about something.
    Example: A disadvantage of AI is that it can feel unfriendly.
12. To sound cold – to not sound friendly or warm.
    Example: The email sounded cold, like a robot wrote it.
13. A request – when you ask for something.
    Example: I made a request for a room with a sea view.
14. A complaint – when you say something is wrong or bad.
    Example: She made a complaint about the noise.
15. A sensitive topic – something that can make people feel upset or emotional.
    Example: Talking about illness is a sensitive topic.

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Multiple-choice , one answer correct:

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1. To communicate means to:
a) travel to a new place
b) give or receive information
c) clean a room

2. If something is common, it:
a) happens often
b) is very rare
c) is finished quickly

3. Availability means:
a) something is free to use
b) something is broken
c) something is far away

4. A reply is:
a) a question you ask
b) a letter or message you get back
c) a problem to fix

5. To save time means to:
a) do something faster
b) waste time
c) stop working

6. Hotel staff are:
a) people who work at a hotel
b) guests who stay at a hotel
c) the hotel building

7. Repeated means:
a) done again and again
b) done very fast
c) done only once

8. To focus on something means to:
a) pay attention to one thing
b) forget everything
c) do many things at once

9. A task is:
a) a problem you cannot solve
b) a job or something to do
c) a person who works

10. A busy season is:
a) a time when many people travel
b) a quiet time with few people
c) a long holiday

11. A disadvantage is:
a) a good thing
b) a problem or bad point
c) a special offer

12. To sound cold means:
a) to sound unfriendly
b) to speak very loudly
c) to speak happily

13. A request is:
a) to ask for something
b) to give something away
c) to say thank you

14. A complaint is:
a) to say something is wrong
b) to ask for help
c) to make a new friend

15. A sensitive topic is:
a) a subject that can make people upset
b) an easy question
c) a funny story

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_______________________
1.b 2.a 3.a 4.b 5.a 6.a 7.a 8.a 9.b 10.a 11.b 12.a 13.a 14.a 15.a

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Matching exercise, words and definitions mixed up:

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Words:
A. A complaint
B. To focus on something
C. A disadvantage
D. To save time
E. Hotel staff
F. A reply
G. To communicate
H. Repeated
I. Availability
J. A sensitive topic
K. To sound cold
L. To be common
M. A request
N. A task
O. A busy season

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Definitions:

1. When something is free to use or take
2. To not sound friendly or warm
3. To happen often or be seen a lot
4. A job or thing you have to do
5. When you say something is wrong or bad
6. Something bad or not good about something
7. A time when many people travel or visit
8. To give all your attention to one thing
9. To do something faster so you have more time later
10. When you ask for something
11. To give or receive information
12. Done again and again
13. The people who work at a hotel
14. Something that can make people feel upset or emotional
15. An answer to a question or message

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_________________
A-5 B-8 C-6 D-9 E-13 F-15 G-11 H-12 I-1 J-14 K-2 L-3 M-10 N-4 O-7

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Complete, words below:

1. AI helps hotels __________ with guests quickly and easily.
2. Many travelers ask about __________ of rooms or services.
3. A quick reply saves time for both guests and __________.
4. Hotel staff focus on important tasks, not __________ questions.
5. Busy __________ mean many guests need fast answers from AI.
6. AI can sound cold and miss special __________requests.
7. Some guests do not like replies that sound __________.
8. Using AI has advantages but also some __________ too.

______________________

seasons – availability – disadvantages – guest – staff – cold – communicate – repeated
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Antonyms wanted – the opposites:

1. To communicate – __________
2. Common – __________
3. Availability – __________
4. Reply – _________
5. To save time – __________
6. Repeated – __________
7. To focus on something – __________
8. Task – __________
9. Disadvantage – __________
10. Busy season – __________

________________

a) unique b) rare c) quiet season d) question e) free time
f) to ignore g) unavailability h) advantage i) to waste time
j) to ignore something

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Multiple-choice test with 4 answers each; more than one may be correct:

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1. To communicate means to:
a) give information
b) receive information
c) ignore others
d) travel

2. Which of these describe something common?
a) happens often
b) is very rare
c) is usual
d) never happens

3. Availability means:
a) something is free to use
b) something is broken
c) something can be used
d) something is lost

4. A reply can be:
a) an answer
b) a message back
c) a question
d) silence

5. To save time means to:
a) do something faster
b) waste time
c) stop working
d) be efficient

6. Repeated means:
a) done again
b) done once
c) done many times
d) done slowly

7. To focus on something means to:
a) pay attention
b) ignore everything
c) give all attention to one thing
d) be distracted

8. A task is:
a) a job
b) something to do
c) a person
d) a holiday

9. A disadvantage is:
a) a problem
b) a bad point
c) a benefit
d) an advantage

10. A busy season is:
a) a quiet time
b) a time with many people
c) a time when many travel
d) a holiday time

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________________________

1.a,b 2.a,c 3.a,c 4.a,b 5.a,d 6.a,c 7.a,c 8.a,b 9.a,b 10.b,c
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An interview with a front desk manager about the pros and cons of AI in hospitality:

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1. Interviewer: What is AI in hotel communication?
Manager: AI helps us to communicate with guests faster and easier.

2. Interviewer: How does AI save time for hotel staff?
Manager: AI gives quick replies to repeated questions, so staff can focus on other tasks.

3. Interviewer: Is AI common in hotels now?
Manager: Yes, many hotels use AI, especially in busy seasons when many guests ask for availability.

4. Interviewer: What is one big advantage of AI?
Manager: It saves time and helps with many requests at the same time.

5. Interviewer: Are there any disadvantages of AI?
Manager: Sometimes AI can sound cold and not friendly, which guests do not like.

6. Interviewer: Can AI handle sensitive topics?
Manager: No, sensitive topics need a human because AI may not reply correctly.

7. Interviewer: Does AI replace hotel staff?
Manager: No, AI helps staff but cannot do all tasks or understand feelings.

8. Interviewer: How do guests feel about AI replies?
Manager: Some guests like fast replies, but others want personal answers.

9. Interviewer: What is repeated in hotel communication?
Manager: Guests often ask the same questions, so AI answers repeated requests quickly.

10. Interviewer: Will AI be more common in the future?
Manager: Yes, but hotels must use AI carefully to keep good communication with guests.

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A front desk manager and his statement on AI in the hospitality business:

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When we use AI to reply to guest emails, staff must follow some important rules.
First, always check the AI reply before sending it. Make sure it answers the guest’s request clearly.
If the email is about a complaint or a sensitive topic, do not use AI. A real person should reply.
AI is helpful for repeated questions about room availability or check-in times. It saves time, especially in a busy season.
But we must not let replies sound cold. Always add a warm sentence or greeting.
AI helps with tasks, but hotel staff must still focus on good communication.
This way, we give the best service to our guests.

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