Your body language starts communicating before the interview begins — often from the moment your name is called. A strong interview presence is less about “performing confidence” and more about appearing calm, attentive, and easy to work with.

This guide explains how to use good body language from the moment you arrive until you leave the building.

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1. Before the Interview (Waiting Area)

When you arrive at the company, you may need to wait.

Good behavior:

• Sit straight in your chair.
• Keep your feet on the floor.
• Put your bag next to you or under the chair.
• Stay calm and relaxed.
• Look friendly when you see staff.

You can also:

• Look around the room quietly.
• Read your notes if you have them.
• Take slow breaths to stay calm.

Do not:

• Use your phone all the time.
• Cross your arms tightly.
• Look bored or angry.
• Tap your feet or fingers often.
• Talk loudly.

People may already notice your attitude here, so stay polite and calm.

---

2. When Your Name Is Called

This is your first direct contact with the interviewer.

What to do:

• Stand up slowly and smoothly.
• Walk toward the interviewer at a normal speed.
• Smile a little.
• Say clearly:“Hello, nice to meet you.”

Eye contact:

• Look at the interviewer when you greet them.
• Do not look at the floor.

Handshake:

If they offer a handshake:

• Shake their hand gently and firmly.
• One or two shakes are enough.
• Smile and be natural.

If there is no handshake:

• Just smile and say hello.

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3. Walking to the Interview Room

You may walk with the interviewer.

Good behavior:

• Walk at a normal speed.
• Keep your shoulders relaxed.
• Keep your head up.
• Hold your bag normally, not too tight.

Do not:

• Walk too fast (looks nervous).
• Walk too slow (looks unsure).
• Look at your phone.
• Look at the ground all the time.

Try to look calm and easy to talk to.

---

4. Entering and Sitting Down

When you enter the room:

Before sitting:

• Wait until they show you the chair.
• Do not sit before being invited.

When sitting:

• Sit with your back straight.
• Keep both feet on the floor.
• Sit comfortably, not too stiff.

Do not:

• Slouch in the chair.
• Cross your arms tightly.
• Move around too much.
• Lean too far back.

A stable sitting position shows confidence and respect.

---

5. During the Interview (Speaking)

Eye contact:

• Look at the interviewer when you speak.
• Also look when you listen.
• Do not stare at one point for too long.

Face:

• Keep a calm and friendly face.
• Smile a little when it feels natural.
• Show interest when the interviewer speaks.

Hands:

You can use your hands a little when explaining ideas.

Good examples:

• Small movements to explain something.
• Hands resting on your lap or table.

Do not:

• Touch your face often.
• Play with your pen, hair, or clothes.
• Make very big or fast gestures.

---

6. Listening Behavior

Good listening is very important.

Show that you are listening:

• Nod your head slightly.
• Keep eye contact.
• Lean forward a little (not too much).
• Keep a calm face.

Do not:

• Interrupt the interviewer.
• Look away for a long time.
• Look at your phone or watch.
• Think about your answer too early and stop listening.

Good listening shows respect and interest.

---

7. Answering Difficult Questions

Sometimes questions are hard.

What to do:

• Pause for 2–3 seconds before answering.
• Stay calm and relaxed.
• Think about your answer clearly.
• Speak slowly.

You can say:

“That’s a good question. Let me think.”

Do not:

• Rush your answer.
• Laugh nervously.
• Look stressed or confused.
• Move too much in your chair.

A short pause is normal and shows thinking.

---

8. During the Whole Interview

Try to keep a balanced style:

Good overall behavior:

• Calm body
• Friendly face
• Steady voice
• Natural eye contact

Do not:

• Sit very stiff like a robot.
• Move too much because of nerves.
• Show frustration or boredom.
• Look away from the interviewer often.

The goal is to look relaxed and professional.

---

9. At the End of the Interview

When the interview finishes:

What to do:

• Stand up calmly.
• Smile and thank them.
• Say:“Thank you for your time.”

If there are multiple interviewers:

• Say thank you to each person if possible.
• Make short eye contact with everyone.

Do not:

• Rush out of the room.
• Forget to say thank you.
• Look relieved too obviously.

---

10. Leaving the Building

Even after the interview ends, people may still see you.

Good behavior:

• Walk normally and calmly.
• Be polite to reception staff.
• Keep a neutral or friendly expression.

Do not:

• Check your phone immediately in a stressful way.
• Show frustration or disappointment.
• Speak loudly about the interview.

Stay professional until you leave the building.

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Final Tip

The best body language is:

• calm
• friendly
• respectful
• natural

You do not need to act perfect.
You only need to look comfortable and professional.

• DOs and DON’Ts

Tourism and hospitality jobs need good communication, friendly behavior, and professional attitude. Employers want workers who can help guests feel welcome and comfortable.

Examples of jobs:

• hotel receptionist,
• waiter/waitress,
• travel assistant,
• tour guide,
• guest service staff,
• airport or airline staff.

---

DOs

1. Dress Neatly and Professionally

First impressions are very important in hospitality.

Wear:

• clean clothes,
• clean shoes,
• neat hair,
• simple and professional style.

You do not need expensive clothes.
You only need to look organized and clean.

Good example:

• shirt or blouse,
• dark trousers or skirt,
• simple shoes.

Avoid:

• sports clothes,
• dirty shoes,
• very strong perfume,
• messy appearance.

The interviewer may think:

“Can this person represent our company well?”

---

2. Arrive Early

Come 10–15 minutes before the interview.

Being late can show:

• poor organization,
• lack of responsibility,
• low interest in the job.

Before the interview:

• check the address,
• prepare transport,
• charge your phone,
• bring documents or CV.

If you are late because of an emergency, call politely and explain.

Example:

“I’m sorry, there is a traffic problem. I will arrive in 10 minutes.”

---

3. Be Friendly and Positive

Hospitality is about people and customer service.

Smile naturally and speak politely.

The employer wants someone who:

• is friendly,
• stays calm,
• helps customers,
• works well with others.

Good body language:

• eye contact,
• smile,
• good posture,
• listening carefully.

Avoid:

• looking bored,
• crossing arms,
• checking your phone,
• speaking too quietly.

---

4. Learn About the Company

Before the interview, research the company.

Find out:

• what services they offer,
• what kind of guests they have,
• their style and reputation.

For example:

• luxury hotel,
• budget hotel,
• travel agency,
• restaurant,
• eco-tourism company.

This shows motivation and preparation.

Good example:

“I like your company because you welcome many international tourists.”

This sounds better than:

“I know nothing about the company.”

---

5. Prepare Customer Service Examples

The interviewer may ask:

• “How do you help difficult customers?”
• “Can you work under pressure?”
• “Tell me about teamwork.”

Use real examples from:

• work,
• school,
• volunteering,
• internships.

---

Example answer

Question:

“How do you handle angry customers?”

Answer:

“First, I listen carefully and stay calm. Then I try to solve the problem politely and quickly.”

This answer shows:

• patience,
• communication,
• professionalism.

---

6. Show Flexibility

Hospitality jobs often include:

• weekends,
• holidays,
• evening shifts,
• busy tourist seasons.

Employers like flexible workers.

Good example:

“I understand hospitality work can be busy, and I am ready to learn and adapt.”

---

7. Show Good Communication Skills

Tourism is international.
You may speak with guests from many countries.

If you speak more than one language, mention it.

This is very useful in international cities like Vienna.

Example:

“I enjoy meeting people from different cultures.”

---

8. Ask Good Questions

At the end, the interviewer may ask:

“Do you have any questions?”

Ask polite and professional questions.

Good questions:

• “What does a normal workday look like?”
• “Is training provided?”
• “What qualities are important in this job?”

This shows interest and seriousness.

---

DON’Ts

1. Don’t Speak Badly About Old Employers

Never complain too much about:

• old managers,
• customers,
• coworkers.

This can make you seem negative.

Bad example:

“My old boss was terrible.”

Better example:

“I want new opportunities and professional growth.”

---

2. Don’t Say “I Just Need Any Job”

Employers want motivated workers.

Avoid:

“I only need money.”

Better:

“I enjoy customer service and working with people.”

---

3. Don’t Use Bad Body Language

Body language is important in hospitality.

Avoid:

• no eye contact,
• slouching,
• nervous movements,
• looking angry or tired.

Try to:

• sit straight,
• smile,
• stay calm,
• listen carefully.

---

4. Don’t Give Very Short Answers

Communication is important in tourism jobs.

Weak answer:

“Yes.”

Better answer:

“Yes, I worked in busy situations before and stayed calm.”

Try to explain your answers clearly.

---

5. Don’t Lie

Do not lie about:

• languages,
• experience,
• computer skills,
• customer service skills.

The employer may test you later.

Honesty is better than exaggeration.

---

6. Don’t Ignore Hygiene

Cleanliness is very important in hospitality.

Make sure:

• clothes are clean,
• hair is neat,
• breath is fresh,
• hands and nails are clean.

Small details matter.

---

7. Don’t Look Uninterested

Show energy and motivation.

Avoid:

• speaking without emotion,
• looking tired,
• acting bored.

Hospitality employers want positive workers who create good experiences for guests.

---

Common Interview Questions

You may hear:

• “Why do you want this job?”
• “How do you handle stress?”
• “What is good customer service?”
• “Why should we hire you?”
• “Can you work in a team?”

Practice your answers before the interview.

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Final Advice

In tourism and hospitality, attitude is very important.

Employers often prefer someone who is:

• polite,
• friendly,
• reliable,
• positive,
• willing to learn,

even if they do not have a lot of experience.

A professional and warm attitude can help you succeed in the interview.

It might be a good idea
to do that story first
=> link

Salas is a general manager of a five-star hotel, looking back at his time when he worked in a team – memories:

I worked with reception workers, cleaners, cooks, and waiters. We helped each other every day. I learned that teamwork was very important.

I always helped my co-workers when they had a lot of work. I was friendly and polite. I listened to other people and respected their ideas.

I used kind words. I said good job and thank you many times. I saw that people felt happy and worked better.

When problems happened, I stayed calm. I talked with my team. We found solutions together. Communication helped us a lot.

I also tried to improve team spirit. We talked more during breaks. We got to know each other better.

We had short meetings. We shared ideas and problems. Sometimes we did small team activities after work.

Now I remember that small things made a big difference. Teamwork helped us give good service and make guests happy. I felt happy when the team worked well. I saw that guests were happy too. I learned that small kind words helped a lot. I believed teamwork was the key to success. We always tried to help each other every day. I remember that problems became smaller when we talked. We also shared tasks to make work easy. I learned to listen more and speak less. I saw that respect made the team stronger. I am proud of my past work in the hotel.

Now I use all these ideas as a general manager. I try to make a good team in my hotel every day. I still say thank you and I still help people. I think teamwork always stays very important for me. It helped me grow as a leader.

___________________

Vocabulary:

• to look back at something — to think about something that happened in the past
• memories — things you remember from the past
• to be polite — to speak and behave in a kind and respectful way
• to respect others’ ideas — to listen to and accept what other people think
• kind words — nice and friendly words
• to stay calm — to remain relaxed and not angry or nervous
• to find a solution — to solve a problem
• communication — talking and sharing information with other people
• to improve team spirit — to make the team feel happier and work better together
• a break — a short time to rest from work
• to share ideas — to tell other people your thoughts or opinions
• a key to success — something very important for success
• to share tasks — to divide work between people
• respect — feeling and showing care for other people
• to grow as a leader — to become a better leader over time

##############

Match word and definition:

1. to look back at something
2. memories
3. to be polite
4. to respect others’ ideas
5. kind words
6. to stay calm
7. to find a solution
8. communication
9. to improve team spirit
10. a break
11. to share ideas
12. a key to success
13. to share tasks
14. respect
15. to grow as a leader

Definitions:

a) to solve a problem
b) to divide work between people
c) nice and friendly words
d) to think about something that happened in the past
e) talking and sharing information with other people
f) to make the team feel happier and work better together
g) things you remember from the past
h) feeling and showing care for other people
i) to become a better leader over time
j) to remain relaxed and not angry or nervous
k) to speak and behave in a kind and respectful way
l) to tell other people your thoughts or opinions
m) something very important for success
n) a short time to rest from work
o) to listen to and accept what other people think

___________________

Answers:
1-d, 2-g, 3-k, 4-o, 5-c, 6-j, 7-a,
8-e, 9-f, 10-n, 11-l, 12-m, 13-b, 14-h, 15-i

##############

Basics in past simple:

Past Simple – Regular Verbs

Rules:

• Most verbs: add -ed
  play → played
• Verbs ending in -e: add -d
  live → lived
• Verbs ending in consonant + y: change y to i and add -ed
  study → studied
• Short verbs ending in vowel + consonant: double the final consonant and add -ed
  stop → stopped
• List of irregular verbs => LINK

Use:
The past simple is used to talk about finished actions in the past.

##################

Verbs in text:

Infinitive	Past	Definition
work	worked	to do a job or activity
help	helped	to do something for someone to make it easier
learn	learned	to get knowledge or skill
be	was / were	to exist or to be
feel	felt	to have emotions
say	said	to speak words
see	saw	to look with your eyes
listen	listened	to hear carefully
respect	respected	to treat someone in a polite and kind way
use	used	to do something with a tool or method
stay	stayed	to remain in a place or state
talk	talked	to speak with someone
find	found	to discover or get something
improve	improved	to make something better
share	shared	to give part of something to others
get	got	to receive or obtain something
have	had	to possess or own
make	made	to create or produce something
believe	believed	to think something is true
try	tried	to attempt to do something
remember	remembered	to keep information in your mind
become	became	to start to be something new
grow	grew	to become bigger or better
think	thought	to have ideas or opinions

###################
Fill in the correct form of the verb in past simple:

I ________ (work) in a hotel and ________ (help) reception workers, cleaners, cooks, and waiters. We ________ (learn) to work as a team, and I ________ (be) friendly and polite.

I ________ (listen) to others and ________ (respect) their ideas. I ________ (use) kind words and ________ (say) thank you often. I ________ (see) that people ________ (feel) happier when we worked together well.

When problems ________ (happen), I ________ (stay) calm and ________ (talk) with my team. We ________ (find) solutions together and ________ (share) ideas. Communication ________ (help) us a lot.

We ________ (try) to improve team spirit. We ________ (have) breaks together, ________ (share) tasks, and ________ (get) to know each other better. We also ________ (remember) that small things ________ (make) a big difference.

We ________ (believe) teamwork was the key to success. I ________ (think) about this often and ________ (become) a better leader. I ________ (grow) as a manager because I ________ (learn) from every situation.

---

—————————–

Correct version:

I worked in a hotel and helped reception workers, cleaners, cooks, and waiters. We learned to work as a team, and I was friendly and polite.

I listened to others and respected their ideas. I used kind words and said thank you often. I saw that people felt happier when we worked together well.

When problems happened, I stayed calm and talked with my team. We found solutions together and shared ideas. Communication helped us a lot.

We tried to improve team spirit. We had breaks together, shared tasks, and got to know each other better. We also remembered that small things made a big difference.

We believed teamwork was the key to success. I thought about this often and became a better leader. I grew as a manager because I learned from every situation.

###################

Short answers, past simple, basics:

Example Sentence	Yes	No
I learned letters.	Yes, I did.	No, I didn’t.
You read signs.	Yes, you did.	No, you didn’t.
He spoke English.	Yes, he did.	No, he didn’t.
She watched TV.	Yes, she did.	No, she didn’t.
It helped me.	Yes, it did.	No, it didn’t.
We used an app.	Yes, we did.	No, we didn’t.
You read words.	Yes, you did.	No, you didn’t.
They made mistakes.	Yes, they did.	No, they didn’t.

---

Questions (Past Simple)

Question	Yes	No
Did I learn letters?	Yes, I did.	No, I didn’t.
Did you read signs?	Yes, you did.	No, you didn’t.
Did he speak English?	Yes, he did.	No, he didn’t.
Did she watch TV?	Yes, she did.	No, she didn’t.
Did it help me?	Yes, it did.	No, it didn’t.
Did we use an app?	Yes, we did.	No, we didn’t.
Did you read words?	Yes, you did.	No, you didn’t.
Did they make mistakes?	Yes, they did.	No, they didn’t.

---

Was / Were

Question	Yes	No
Was I happy?	Yes, I was.	No, I wasn’t.
Were you happy?	Yes, you were.	No, you weren’t.
Was he happy?	Yes, he was.	No, he wasn’t.
Was she happy?	Yes, she was.	No, she wasn’t.
Was it good?	Yes, it was.	No, it wasn’t.
Were we happy?	Yes, we were.	No, we weren’t.
Were you happy?	Yes, you were.	No, you weren’t.
Were they happy?	Yes, they were.	No, they weren’t.

#################

Provide short answers:

1. The writer helped only guests and did not work with staff.
   
   YOU WRITE:
   No, he didn’t.
   
2. The writer was friendly with co-workers.
3. The writer learned that teamwork was very important.
4. The writer always got angry when problems happened.
5. The writer worked in a hotel.
6. The writer stayed calm when problems happened.
7. The writer ignored other people’s ideas during work.
8. The writer became a general manager later.
9. The team worked without any meetings or discussions.
10. The writer used kind words with co-workers.
11. The writer worked in a hotel and only cleaned offices in the morning.
12. The writer listened to other people’s ideas.
13. The writer was responsible for managing the whole hotel alone.
14. The team had short meetings during work.
15. The writer helped reception workers, cleaners, cooks, and waiters.
16. The writer never used polite words at work.
17. The team talked together to find solutions.
18. The writer learned that working alone was better than teamwork.
19. The writer stayed calm when problems happened.
20. The writer was friendly with co-workers.

__________________________

Correct version:

1: The writer helped only guests and did not work with staff. — No, he didn’t.
2: The writer was friendly with co-workers. — Yes, he was.
3: The writer learned that teamwork was very important. — Yes, he did.
4: The writer always got angry when problems happened. — No, he didn’t.
5: The writer worked in a hotel. — Yes, he did.
6: The writer stayed calm when problems happened. — Yes, he did.
7: The writer ignored other people’s ideas during work. — No, he didn’t.
8: The writer became a general manager later. — Yes, he did.
9: The team worked without any meetings or discussions. — No, they didn’t.
10: The writer used kind words with co-workers. — Yes, he did.
11: The writer worked in a hotel and only cleaned offices in the morning. — No, he didn’t.
12: The writer listened to other people’s ideas. — Yes, he did.
13: The writer was responsible for managing the whole hotel alone. — No, he wasn’t.
14: The team had short meetings during work. — Yes, they did.
15: The writer helped reception workers, cleaners, cooks, and waiters. — Yes, he did.
16: The writer never used polite words at work. — No, he didn’t.
17: The team talked together to find solutions. — Yes, they did.
18: The writer learned that working alone was better than teamwork. — No, he didn’t.
19: The writer stayed calm when problems happened. — Yes, he did.
20: The writer was friendly with co-workers. — Yes, he was.

####################

Correct the statements, short answer first:

1. The writer was responsible for managing the whole hotel alone.
   
   YOU WRITE:
   No, he wasn’t. He worked with his team and shared responsibilities.
   
2. The writer worked in a hotel and only cleaned offices in the morning.
3. The writer ignored other people’s ideas during work.
4. The writer never used polite words at work.
5. The team worked without any meetings or discussions.
6. The writer helped only guests and did not work with staff.
7. The workers were all from different companies and never worked together.
8. The writer always got angry when problems happened.
9. The team solved problems without talking together.
10. The writer learned that working alone was better than teamwork.

___________________________

Correct answers:

The writer was responsible for managing the whole hotel alone.
No, he wasn’t. He worked with his team and shared responsibilities.

The writer worked in a hotel and only cleaned offices in the morning.
No, he didn’t. He worked with reception workers, cleaners, cooks, and waiters.

The writer ignored other people’s ideas during work.
No, he didn’t. He listened to other people’s ideas.

The writer never used polite words at work.
No, he didn’t. He used kind and polite words with co-workers.

The team worked without any meetings or discussions.
No, they didn’t. They had short meetings and discussed ideas.

The writer helped only guests and did not work with staff.
No, he didn’t. He helped different hotel staff every day.

The workers were all from different companies and never worked together.
No, they weren’t. They worked together as one team.

The writer always got angry when problems happened.
No, he didn’t. He stayed calm when problems happened.

The team solved problems without talking together.
No, they didn’t. They talked together to find solutions.

The writer learned that working alone was better than teamwork.
No, he didn’t. He learned that teamwork was very important.

####################

Past simple – basics

Personal Pronoun	Verb (Past)	Object
I	ate	apples
You	ate	apples
He	ate	apples
She	ate	apples
It	ate	apples
We	ate	apples
You (plural)	ate	apples
They	ate	apples
I	played	football
You	played	football
He	played	football
She	played	football
It	played	football
We	played	football
You (plural)	played	football
They	played	football

Personal Pronoun	Verb (Past Negative)	Object
I	did not eat	apples
You	did not eat	apples
He	did not eat	apples
She	did not eat	apples
It	did not eat	apples
We	did not eat	apples
You (plural)	did not eat	apples
They	did not eat	apples
I	did not play	football
You	did not play	football
He	did not play	football
She	did not play	football
It	did not play	football
We	did not play	football
You (plural)	did not play	football
They	did not play	football

Did + Pronoun	Verb	Object
Did I	eat	apples?
Did you	eat	apples?
Did he	eat	apples?
Did she	eat	apples?
Did it	eat	apples?
Did we	eat	apples?
Did you	eat	apples?
Did they	eat	apples?
Did I	play	football?
Did you	play	football?
Did he	play	football?
Did she	play	football?
Did it	play	football?
Did we	play	football?
Did you	play	football?
Did they	play	football?

Didn’t + Pronoun	Verb	Object
Didn’t I	eat	apples?
Didn’t you	eat	apples?
Didn’t he	eat	apples?
Didn’t she	eat	apples?
Didn’t it	eat	apples?
Didn’t we	eat	apples?
Didn’t you	eat	apples?
Didn’t they	eat	apples?
Didn’t I	play	football?
Didn’t you	play	football?
Didn’t he	play	football?
Didn’t she	play	football?
Didn’t it	play	football?
Didn’t we	play	football?
Didn’t you	play	football?
Didn’t they	play	football?

Forms of ‚to be‘

Personal Pronoun	Positive	Negative	Question
I	I was happy.	I was not happy.	Was I happy?
You (singular)	You were excited.	You were not excited.	Were you excited?
He	He was at home.	He was not at home.	Was he at home?
She	She was tired.	She was not tired.	Was she tired?
It	It was cold.	It was not cold.	Was it cold?
We	We were at the party.	We were not at the party.	Were we at the party?
You (plural)	You were friends.	You were not friends.	Were you friends?
They	They were in the garden.	They were not in the garden.	Were they in the garden?

################

_____________________

Write as shown in 1:

1. The writer was a hotel worker.
   
   YOU WRITE:
   Negation: The writer was not a hotel worker.
   Question: Was the writer a hotel worker?
   Negatove question: Wasn’t the writer a hotel worker?
   
2. The writer had many co-workers in the hotel.
3. The writer helped different hotel staff every day.
4. The writer said kind words to co-workers.
5. The writer saw that teamwork was important.
6. The team were busy during working hours.
7. The writer took part in short meetings.
8. The writer made the team stronger.
9. The writer found solutions when problems happened.
10. The writer became a general manager later.

_______________________

Correct version:

1. The writer was a hotel worker.
   Negation: The writer was not a hotel worker.
   Question: Was the writer a hotel worker?
   Negative question: Wasn’t the writer a hotel worker?
2. The writer had many co-workers in the hotel.
   Negation: The writer did not have many co-workers in the hotel.
   Question: Did the writer have many co-workers in the hotel?
   Negative question: Didn’t the writer have many co-workers in the hotel?
3. The writer helped different hotel staff every day.
   Negation: The writer did not help different hotel staff every day.
   Question: Did the writer help different hotel staff every day?
   Negative question: Didn’t the writer help different hotel staff every day?
4. The writer said kind words to co-workers.
   Negation: The writer did not say kind words to co-workers.
   Question: Did the writer say kind words to co-workers?
   Negative question: Didn’t the writer say kind words to co-workers?
5. The writer saw that teamwork was important.
   Negation: The writer did not see that teamwork was important.
   Question: Did the writer see that teamwork was important?
   Negative question: Didn’t the writer see that teamwork was important?
6. The team were busy during working hours.
   Negation: The team were not busy during working hours.
   Question: Were the team busy during working hours?
   Negative question: Weren’t the team busy during working hours?
7. The writer took part in short meetings.
   Negation: The writer did not take part in short meetings.
   Question: Did the writer take part in short meetings?
   Negative question: Didn’t the writer take part in short meetings?
8. The writer made the team stronger.
   Negation: The writer did not make the team stronger.
   Question: Did the writer make the team stronger?
   Negative question: Didn’t the writer make the team stronger?
9. The writer found solutions when problems happened.
   Negation: The writer did not find solutions when problems happened.
   Question: Did the writer find solutions when problems happened?
   Negative question: Didn’t the writer find solutions when problems happened?
10. The writer became a general manager later.
    Negation: The writer did not become a general manager later.
    Question: Did the writer become a general manager later?
    Negative question: Didn’t the writer become a general manager later?

################

Form questions in past simple:

1. he / work / reception workers?
2. they / help / each other?
3. he / learn / teamwork?
4. he / be / friendly and polite?
5. he / use / kind words?
6. they / solve / problems together?
7. he / listen / other people’s ideas?
8. they / have / short meetings?
9. he / improve / team spirit?
10. he / stay / calm in problems?
11. they / share / ideas?
12. he / become / a general manager?
13. he / feel / happy at work?
14. they / talk / during breaks?

_____________________

Correct answers:

Did he work with reception workers?

Did they help each other?

Did he learn teamwork?

Was he friendly and polite?

Did he use kind words?

Did they solve problems together?

Did he listen to other people’s ideas?

Did they have short meetings?

Did he improve team spirit?

Did he stay calm in problems?

Did they share ideas?

Did he become a general manager?

Did he feel happy at work?

Did they talk during breaks?

##################

Match the two halves:

1. The writer worked in a hotel
2. The writer helped reception workers
3. The writer learned teamwork
4. The writer stayed calm
5. The writer used kind words
6. The team had short meetings
7. The writer listened to others
8. The team talked together
9. The writer improved team spirit
10. The writer became a general manager

a. with cleaners, cooks, and waiters
b. to understand it was very important
c. when problems happened
d. and said thank you often
e. to share ideas and solve problems
f. and respected their ideas
g. during breaks at work
h. and became a general manager later
i. to make the team stronger
j. and worked well as a team

___________________

Answers:
1-a, 2-g, 3-b, 4-c, 5-d,
6-e, 7-f, 8-j, 9-i, 10-h

__________________

1. The writer worked in a hotel with cleaners, cooks, and waiters.
2. The writer helped reception workers during breaks at work.
3. The writer learned teamwork to understand it was very important.
4. The writer stayed calm when problems happened.
5. The writer used kind words and said thank you often.
6. The team had short meetings to share ideas and solve problems.
7. The writer listened to others and respected their ideas.
8. The team talked together and worked well as a team.
9. The writer improved team spirit to make the team stronger.
10. The writer became a general manager later and became a general manager later.

############

Fill in, words below:

communication – grew – listened – improve –
reception – breaks – calm –
kind – difference –
solutions

I worked in a hotel and helped __________ workers, cleaners, cooks, and waiters. I learned that teamwork was very important. I was friendly and polite with my co-workers. I __________ to other people’s ideas and respected them. I used __________ words and said thank you often. I saw that __________ helped us solve problems. When problems happened, I stayed __________ and talked with my team. We found __________ together. We shared ideas during short meetings and tried to _________ team spirit. We also had __________ together and got to know each other. Small things made a big __________. I became a general manager and __________ as a leader.

---

—————————-
Correct version:

I worked in a hotel and helped reception workers, cleaners, cooks, and waiters. I learned that teamwork was very important. I was friendly and polite with my co-workers. I listened to other people’s ideas and respected them. I used kind words and said thank you often. I saw that communication helped us solve problems. When problems happened, I stayed calm and talked with my team. We found solutions together. We shared ideas during short meetings and tried to improve team spirit. We also had breaks together and got to know each other. Small things made a big difference. I became a general manager and grew as a leader.

#############

• my name is Salas and I share my experience of working as part of a team

My name is Salas, and I work in a hotel. I like my job very much because I like working with other people. In a hotel, teamwork is very important. Many people work together every day. The reception workers, cleaners, cooks, and waiters all help each other. I think good teamwork helps the hotel work better and also makes the guests happy. Without teamwork, the work is more difficult and slow.

I always try to be a good team member. I like helping my co-workers when they need help. If somebody has a lot of work, I try to help them when I can. I am friendly and polite to everyone. I also listen to other people and respect their ideas. I think it is important to be kind at work and to work together as a team.

I also try to encourage my co-workers to work as a team. I often say “good job” or “thank you” because I think kind words are very important. They can make people feel happy and give them more energy to work. When there is a problem at work, I try to stay calm. Then I talk with my team and we try to find a solution together. I think communication is very important in a hotel.

Even if our team already works well, I still see chances to improve the team spirit more. For example, we can talk more during breaks and know each other better. We can also have short team meetings where we share ideas and problems. Sometimes we can do small team activities after work. I think these things can help us become a stronger team.

I also think it is important to say thank you more often and help each other every day. Small things can make a big difference in a team. When people feel respected, they work better and feel happier at work.

In conclusion, I am happy to work in a hotel. I enjoy teamwork, helping my co-workers, and encouraging a good atmosphere. I want our team to become even stronger in the future because teamwork is very important for good service and happy guests.

_______________________

Vocabulary:

• a cleaner: a person who cleans rooms or places (like in a hotel or office)
• to be slow: to do something not fast
• a co-worker: a person you work with
• to be polite: to be kind and say nice words (like “please” and “thank you”)
• to respect ideas: to listen to other people’s thoughts and think they are important
• to be kind: to be nice and friendly to people
• to encourage: to say or do something that helps someone feel more confident or happy
• to stay calm: to not get angry or nervous
• to find a solution: to solve a problem
• communication: talking and sharing information with other people
• to improve team spirit: to make a team work better and feel happier together
• a break: a short time to rest during work
• to share an idea: to tell your thoughts to other people
• to feel respected: to feel that other people are kind to you and value you
• in conclusion: at the end of something you say or write
• to enjoy teamwork: to like working together with other people

###############

Match word and definition:

Words:

1. a cleaner
2. to be slow
3. a co-worker
4. to be polite
5. to respect ideas
6. to be kind
7. to encourage
8. to stay calm
9. to find a solution
10. communication
11. to improve team spirit
12. a break
13. to share an idea
14. to feel respected
15. in conclusion
16. to enjoy teamwork

Definitions:

A. talking and sharing information with other people
B. a short time to rest during work
C. to not get angry or nervous
D. a person you work with
E. to solve a problem
F. to like working together with other people
G. to do something not fast
H. to say or do something that helps someone feel confident or happy
I. at the end of something you say or write
J. to be nice and friendly to people
K. a person who cleans rooms or places
L. to listen to other people’s thoughts and think they are important
M. to tell your thoughts to other people
N. to be kind and say nice words
O. to make a team work better and feel happier together
P. to feel that other people are kind to you and value you

___________________

Answer:
1-K, 2-G, 3-D, 4-N, 5-L, 6-J, 7-H,
8-C, 9-E, 10-A, 11-O, 12-B,
13-M, 14-P, 15-I, 16-F

##############

Match definition and word:

Definitions:

1. at the end of something you say or write
2. to solve a problem
3. to be nice and friendly to people
4. to feel that other people are kind to you and value you
5. a short time to rest during work
6. to not get angry or nervous
7. to make a team work better and feel happier together
8. to listen to other people’s thoughts and think they are important
9. to do something not fast
10. to say or do something that helps someone feel confident or happy
11. a person you work with
12. to be kind and say nice words
13. to tell your thoughts to other people
14. to like working together with other people
15. talking and sharing information with other people
16. a person who cleans rooms or places

Words:

a) communication
b) to be slow
c) a cleaner
d) to improve team spirit
e) to enjoy teamwork
f) in conclusion
g) a co-worker
h) to stay calm
i) to respect ideas
j) to find a solution
k) to be kind
l) to share an idea
m) a break
n) to encourage
o) to feel respected
p) to be polite

______________________

Answers:
1-f, 2-j, 3-k, 4-o, 5-m, 6-h,
7-d, 8-i, 9-b, 10-n, 11-g,
12-p, 13-l, 14-e, 15-a, 16-c

################

True or false:

---

1. A break is a short time to rest during work.
2. To encourage means to make someone feel worse about their work.
3. In conclusion is used at the end of something you say or write.
4. A cleaner is a person who cooks food in a hotel.
5. To respect ideas means to listen to other people’s thoughts.
6. Communication means only writing emails.
7. To be polite means to be rude to guests.
8. A co-worker is someone you work with.
9. To stay calm means to not get angry or nervous.
10. To enjoy teamwork means you like working with other people.
11. To be slow means to do something very fast.
12. To feel respected means people treat you with value and kindness.
13. To share an idea means to tell your thoughts to others.
14. To improve team spirit means to make the team work better together.
15. To find a solution means to create a problem.
16. A cleaner works in places like hotels and offices.

---

_____________________

Answer:
1-T, 2-F, 3-T, 4-F, 5-T, 6-F,
7-F, 8-T, 9-T, 10-T, 11-F,
12-T, 13-T, 14-T, 15-F, 16-T

_____________________

Correct version:

A cleaner works in places like hotels and offices.

A break is a short time to rest during work.

To encourage means to make someone feel worse about their work. True is: To encourage means to help someone feel more confident or happy.

In conclusion is used at the end of something you say or write.

A cleaner is a person who cooks food in a hotel. True is: A cleaner is a person who cleans rooms or places.

To respect ideas means to listen to other people’s thoughts.

Communication means only writing emails. True is: Communication means talking and sharing information with other people.

To be polite means to be rude to guests. True is: To be polite means to be kind and say nice words.

A co-worker is someone you work with.

To stay calm means to not get angry or nervous.

To enjoy teamwork means you like working with other people.

To be slow means to do something very fast. True is: To be slow means to do something not fast.

To feel respected means people treat you with value and kindness.

To share an idea means to tell your thoughts to others.

To improve team spirit means to make the team work better together.

To find a solution means to create a problem. True is: To find a solution means to solve a problem.

##################

True or false:

---

1. The text is about a hotel worker who enjoys teamwork.
2. In the hotel, only reception workers help guests.
3. Different hotel staff work together every day.
4. Teamwork makes the hotel work better and guests happier.
5. Without teamwork, work becomes easier and faster.
6. The worker likes helping co-workers when they need help.
7. He is unfriendly and ignores other people’s ideas.
8. Communication is not important in the hotel.
9. He often says “thank you” and “good job” to others.
10. When there is a problem, he stays calm and talks with the team.
11. The team never talks during breaks.
12. They try to find solutions together when problems happen.
13. He thinks small actions cannot change a team.
14. Talking more during breaks can help the team know each other better.
15. The worker is unhappy in his job and dislikes teamwork.

---

__________________

Answers:

1-T, 2-F, 3-T, 4-T, 5-F, 6-T,
7-F, 8-F, 9-T, 10-T, 11-F,
12-T, 13-F, 14-T, 15-F

__________________

Correct answers:

---

1. The text is about a hotel worker who enjoys teamwork.
2. In the hotel, only reception workers help guests. True is: In a hotel, many types of workers help each other (reception, cleaners, cooks, waiters).
3. Different hotel staff work together every day.
4. Teamwork makes the hotel work better and guests happier.
5. Without teamwork, work becomes easier and faster. True is: Without teamwork, work becomes more difficult and slow.
6. The worker likes helping co-workers when they need help.
7. He is unfriendly and ignores other people’s ideas. True is: He is friendly and respects other people’s ideas.
8. Communication is not important in the hotel. True is: Communication is very important in the hotel.
9. He often says “thank you” and “good job” to others.
10. When there is a problem, he stays calm and talks with the team.
11. The team never talks during breaks. True is: The team can talk during breaks and share ideas or get to know each other better.
12. They try to find solutions together when problems happen.
13. He thinks small actions cannot change a team. True is: Small actions can make a big difference in a team.
14. Talking more during breaks can help the team know each other better.
15. The worker is unhappy in his job and dislikes teamwork. True is: The worker enjoys his job and likes teamwork.

---

##############

Match the sentence halves

Sentences (1–10):

1. We stay calm when…
2. Teamwork helps…
3. A cleaner…
4. We share ideas…
5. Communication helps…
6. A co-worker…
7. We take a break when…
8. We try to find a solution when…
9. We are polite when…
10. We improve team spirit when…

Options (A–J):

A. we work together and support each other
B. cleans rooms in the hotel
C. we feel tired during work
D. there is a problem at work
E. people understand each other
F. we speak to guests or co-workers
G. works with us in the hotel
H. we talk and listen to each other
I. we have a problem
J. the hotel work better

---

______________

Correct answers:

1-D, 2-J, 3-B, 4-H, 5-E, 6-G, 7-C, 8-I, 9-F, 10-A

____________________

Correct version:

1. We stay calm when there is a problem at work.
2. Teamwork helps the hotel work better.
3. A cleaner cleans rooms in the hotel.
4. We share ideas when we talk and listen to each other.
5. Communication helps people understand each other.
6. A co-worker works with us in the hotel.
7. We take a break when we feel tired during work.
8. We try to find a solution when we have a problem.
9. We are polite when we speak to guests or co-workers.
10. We improve team spirit when we work together and support each other.

###############

Fill in, words below:

break – guests – encourages [to say or do something that makes someone feel happy, strong, or more confident] –
polite – understand – teamwork –
in conclusion – calm – cleaner –
team spirit

The text is about a hotel worker who likes__________. In the hotel, many people work together, like a __________ and a co-worker. Communication is very important in the hotel. The worker tries to be kind and be __________ to everyone. He also tries to respect ideas from other people. He often __________ his co-workers with kind words. When there is a problem, he stays __________ and tries to find a solution. During a __________, workers can talk and share an idea. This helps to improve __________. Good communication helps people __________ each other and feel respected. The worker enjoys teamwork and helping others.
__________, teamwork, kindness, and communication are very important for good work in a hotel and happy _________.

——————————–

Correct version:

The text is about a hotel worker who likes teamwork. In the hotel, many people work together, like a cleaner and a co-worker. Communication is very important in the hotel. The worker tries to be kind and be polite to everyone. He also tries to respect ideas from other people. He often encourages his co-workers with kind words. When there is a problem, he stays calm and tries to find a solution. During a break, workers can talk and share an idea. This helps to improve team spirit. Good communication helps people understand each other and feel respected. The worker enjoys teamwork and helping others. In conclusion, teamwork, kindness, and communication are very important for good work in a hotel and happy guests.
###############

Hotel interview – match the question with the answer

Questions (1–10):

1. Do you like working in the hotel?
2. Why is teamwork important in your hotel?
3. Who do you work with in the hotel?
4. How do you act with your co-workers?
5. What do you do when someone is very busy?
6. What kind of language do you use at work?
7. What do you do when a problem happens?
8. What happens during team discussions?
9. How do you support team spirit?
10. What is your hope for your team?

---

Answers (A–J):

A. I stay calm and talk with my team to solve it.
B. I am friendly and always ready to help when someone needs support.
C. It matters because many different staff must help each other to do the work well.
D. I listen carefully and share my ideas with others.
E. I want us to work even better together in the future.
F. I speak in a kind and polite way to everyone.
G. I work with reception staff, cleaners, cooks, and waiters.
H. Yes, I really enjoy my job because I work with many people every day.
I. I try to help if I have free time.
J. I use kind words and work well with my team.

---

____________________

Answers:

1-H, 2-C, 3-G, 4-B, 5-I,
6-F, 7-A, 8-D, 9-J, 10-E

____________________

Correct version:

1. Q: Do you like working in the hotel?
   A: Yes, I really enjoy my job because I work with many people every day.
2. Q: Why is teamwork important in your hotel?
   A: It matters because many different staff must help each other to do the work well.
3. Q: Who do you work with in the hotel?
   A: I work with reception staff, cleaners, cooks, and waiters.
4. Q: How do you act with your co-workers?
   A: I am friendly and always ready to help when someone needs support.
5. Q: What do you do when someone is very busy?
   A: I try to help if I have free time.
6. Q: What kind of language do you use at work?
   A: I speak in a kind and polite way to everyone.
7. Q: What do you do when a problem happens?
   A: I stay calm and talk with my team to solve it.
8. Q: What happens during team discussions?
   A: I listen carefully and share my ideas with others.
9. Q: How do you support team spirit?
   A: I use kind words and work well with my team.
10. Q: What is your hope for your team?
    A: I want us to work even better together in the future.

• how communication between staff and tourists affects service quality, satisfaction, and well-being across Asia

Tourism in Asia is very important for many countries. Asia has many popular destinations such as beaches, cities, mountains, and cultural sites. Every year, millions of tourists visit from different parts of the world. These visitors often do not speak local languages, so English is commonly used in tourism services.

In hotels, airports, restaurants, and tourist attractions, staff often need to speak with international guests. Many workers are not native English speakers and may only have basic English skills. This can create communication problems. Guests may not clearly understand information about booking, transport, food, or safety rules. Staff may also misunderstand guest requests. This can lead to confusion or delays in service.

When English communication is clear, the quality of service improves. Staff can explain things in a simple and correct way. Guests can ask questions and get helpful answers. This makes travel easier and more comfortable for visitors across Asia. It also reduces stress when people are in a new place.

Great communication between staff and guests also increases the well-being of tourists. When guests feel understood, they feel more relaxed and secure. They do not feel lost or frustrated. Even small clear conversations can improve their mood and comfort. This makes their overall travel experience more positive and enjoyable.

Good communication also builds trust between guests and tourism workers. When trust is strong, guests are more likely to enjoy their stay and return in the future. They may also recommend the destination to others. This supports the tourism industry in many Asian countries.

Because of this, English training is important for hospitality workers in Asia. Simple speaking practice and common phrases can already improve service a lot. Tourism companies can benefit from better communication because it leads to happier guests and better reviews.

In conclusion, English communication in Asian tourism is very important. It improves service quality and also increases the well-being of guests, making travel experiences better for everyone.

____________________

Vocabulary:

a barrier – something that stops or makes it hard to do something
a guest experience – what a visitor feels and lives during a stay or trip
a destination – a place where people travel to
a cultural site – a place with history or culture, like a temple or museum
to be commonly used – to be used by many people often
a native speaker – a person who grew up speaking a language
basic skills – simple abilities needed to do something
to create a problem – to cause trouble or difficulty
safety rules – rules that keep people safe
a request – when someone asks for something
confusion – when something is not clear or is hard to understand
delay – when something happens later than planned
to improve service – to make service better
to reduce stress – to make people feel less worried
well-being – how healthy and happy someone feels
to feel understood – to feel that others know what you mean
to feel relaxed – to feel calm and not stressed
to be secure – to feel safe and protected
to improve a guest’s mood – to make a visitor feel happier
to be enjoyable – to be fun or pleasant
to build trust – to make people believe and feel safe with someone
to recommend – to tell others something is good
speaking practice – training to improve speaking a language
to benefit from something – to get help or advantage from something
in conclusion – at the end, to finish an idea

#################

Match the word with the correct definition:

Words:

1. a barrier
2. a guest experience
3. a destination
4. a cultural site
5. to be commonly used
6. a native speaker
7. basic skills
8. to create a problem
9. safety rules
10. a request
11. confusion
12. delay
13. to improve service
14. to reduce stress
15. well-being
16. to feel understood
17. to feel relaxed
18. to be secure
19. to improve a guest’s mood
20. to be enjoyable
21. to build trust
22. to recommend
23. speaking practice
24. to benefit from something
25. in conclusion

---

Definitions:

A. to make service better
B. when something is not clear or hard to understand
C. a place where people travel to
D. to feel calm and not stressed
E. rules that keep people safe
F. a person who grew up speaking a language
G. to cause trouble or difficulty
H. something that stops or makes something hard
I. to feel safe and protected
J. to tell others something is good
K. simple abilities needed to do something
L. when something happens later than planned
M. at the end, to finish an idea
N. when many people use something often
O. to feel that others understand you
P. training to improve speaking a language
Q. how healthy and happy someone feels
R. to make visitors feel happier
S. a place with history or culture
T. to get help or advantage from something
U. when someone asks for something
V. to make people believe and feel safe with someone
W. what a visitor feels during a stay or trip
X. to be fun or pleasant
Y. to make people feel less worried

---

______________________

Answers:

1-H, 2-W, 3-C, 4-S, 5-N, 6-F, 7-K,
8-G, 9-E, 10-U, 11-B, 12-L, 13-A,
14-Y, 15-Q, 16-O, 17-D, 18-I, 19-R,
20-X, 21-V, 22-J, 23-P, 24-T, 25-M

################

Fill in the correct verb – verbs below:

1. English ______ in many hotels and tourist places across Asia.
2. Poor communication can ______ between staff and international guests.
3. Hotels often train workers ______ and make guest experiences better.
4. Clear instructions from staff can ______ for tourists in a new country.
5. When staff listen carefully, guests ______ during their stay.
6. A quiet and clean room helps tourists ______ after a long journey.
7. Visitors want ______ when they travel to unfamiliar countries.
8. A friendly welcome can ______ and make guests feel happier.
9. A good holiday should ______ for all visitors from different countries.
10. Honest and clear communication helps ______ between guests and staff.
11. Happy tourists often ______ the hotel to their friends and family.
12. Many tourism businesses ______ better language skills in their staff.

---

Verbs:

A. feel relaxed
B. recommend
C. is commonly used
D. build trust
E. reduce stress
F. to be secure
G. create a problem
H. improve a guest’s mood
I. feel understood
J. be enjoyable
K. benefit from
L. to improve service

---

___________________

Answers:

1-C, 2-G, 3-L, 4-E, 5-I, 6-A,
7-F, 8-H, 9-J, 10-D, 11-B, 12-K

##############

True or false

1. English is commonly used in many hotels and tourist places across Asia.
2. Poor communication always improves the guest experience.
3. Clear communication can reduce stress for tourists.
4. Guests never feel confused when staff cannot speak English well.
5. Good communication helps build trust between guests and staff.
6. Tourism businesses do not benefit from better language skills.
7. Visitors want to feel secure when they travel to new countries.
8. A friendly welcome can improve a guest’s mood.
9. All hotel workers in Asia are native English speakers.
10. Good service can make a trip enjoyable for tourists.
11. Poor communication can create a problem between staff and guests.
12. Guests always feel relaxed even when there is confusion [when something is not clear and a person does not understand it well].
13. Training staff in English can improve service quality.
14. Guests who feel understood are usually more satisfied.
15. Communication has no effect on tourist well-being.
16. Happy tourists often recommend the hotel to others.
17. Clear instructions help reduce confusion for guests.
18. Tourism in Asia is not important for many countries.
19. Better communication can improve the guest experience.
20. Language skills are not important in tourism jobs.

---

___________________

Answers:

1T, 2F, 3T, 4F, 5T, 6F, 7T,
8T, 9F, 10T, 11T, 12F, 13T,
14T, 15F, 16T, 17T, 18F, 19T, 20F

___________________

Correct answers:

1. English is commonly used in many hotels and tourist places across Asia.
2. Poor communication always improves the guest experience. True is: Poor communication can make the guest experience worse.
3. Clear communication can reduce stress for tourists.
4. Guests never feel confused when staff cannot speak English well. True is: Guests can feel confused when staff cannot speak English well.
5. Good communication helps build trust between guests and staff.
6. Tourism businesses do not benefit from better language skills. True is: Tourism businesses benefit from better language skills.
7. Visitors want to feel secure when they travel to new countries.
8. A friendly welcome can improve a guest’s mood.
9. All hotel workers in Asia are native English speakers. True is: Many hotel workers in Asia are not native English speakers.
10. Good service can make a trip enjoyable for tourists.
11. Poor communication can create a problem between staff and guests.
12. Guests always feel relaxed even when there is confusion. True is: Guests may not feel relaxed when there is confusion.
13. Training staff in English can improve service quality.
14. Guests who feel understood are usually more satisfied.
15. Communication has no effect on tourist well-being. True is: Communication affects tourist well-being.
16. Happy tourists often recommend the hotel to others.
17. Clear instructions help reduce confusion for guests.
18. Tourism in Asia is not important for many countries. True is: Tourism in Asia is very important for many countries.
19. Better communication can improve the guest experience.
20. Language skills are not important in tourism jobs. True is: Language skills are important in tourism jobs.

##############

Match the half sentences:

Start:

1. Tourists feel relaxed when…
2. Communication is important because…
3. Guests feel confused when…
4. Good service helps because…
5. Hotels improve when…
6. Visitors enjoy their trip when…
7. Staff reduce stress for guests when…
8. Trust between guests and staff grows when…
9. Language skills are useful because…
10. Guest experience becomes better when…

---

End:

A. staff can explain things clearly
B. they understand each other well
C. they stay in a quiet and clean place
D. staff and guests communicate well
E. communication is clear and simple
F. staff cannot explain information well
G. it helps avoid problems for guests
H. tourists feel understood and safe
I. hotels invest in language training
J. service quality improves

---

__________________

Answers:

1-C, 2-G, 3-F, 4-D, 5-I,
6-B, 7-A, 8-E, 9-H, 10-J

#############

Fill in, words below:

confusion – improves – destinations – enjoyable –
communication – local – experience –
benefit from – understood

Tourism in Asia is very important for many countries and has many popular __________ like beaches and cultural sites. Many tourists do not speak __________ languages, so English is commonly used in hotels and restaurants. Staff often have only basic skills, so they may create a problem or __________ when they do not understand a request. This can cause delay in service and lower guest __________.

Good __________ helps improve service and reduce stress for tourists. When guests feel __________, they feel relaxed and be secure. Clear service can also improve a guest’s mood and make the stay more __________. It helps build trust, so tourists may recommend places. Tourism businesses __________ something like better English training. This__________ well-being and makes travel better.

---

——————————–
Correct version:

Tourism in Asia is very important for many countries and has many popular destinations like beaches and cultural sites. Many tourists do not speak local languages, so English is commonly used in hotels and restaurants. Staff often have only basic skills, so they may create a problem or confusion when they do not understand a request. This can cause delay in service and lower guest experience.

Good communication helps improve service and reduce stress for tourists. When guests feel understood, they feel relaxed and be secure. Clear service can also improve a guest’s mood and make the stay more enjoyable. It helps build trust, so tourists may recommend places. Tourism businesses benefit from something like better English training. This improves well-being and makes travel better.

###############

Match questions and answers:

Questions

1. Why is communication important in tourism?
2. What happens when staff cannot speak English well?
3. Where do tourists need communication most?
4. Who benefits from good communication in tourism?
5. How does clear communication help guests?
6. When do guests feel relaxed during travel?
7. What problems can language barriers create?
8. How can staff improve guest experience?
9. Do tourists feel safe with good communication? Why?
10. Why do tourists recommend a place?
11. Can training improve tourism service? How?
12. Which factor is most important for guest well-being?

---

Answers

A. Clear information that helps guests feel calm and understood.
B. Both tourists and workers get positive results from clear communication.
C. Guests often feel confused and service problems can appear.
D. Tourists share positive opinions because they like good service and friendly staff.
E. Guests feel relaxed when staff give clear help and friendly support.
F. Yes, tourists feel safe because they understand rules and information clearly.
G. Staff can make the guest experience better by using simple English and clear information.
H. Language barriers can cause delay, mistakes, and confusion for guests.
I. Tourists need help with information in hotels, airports, restaurants, and tourist places.
J. Communication is important in tourism because it helps staff and visitors understand each other and makes travel easy.
K. Clear communication gives correct information and makes travel less stressful for guests.
L. Yes, training helps staff speak better and give better help to guests.

---

______________________

Answers:

1-J, 2-C, 3-I, 4-B, 5-K, 6-E,
7-H, 8-G, 9-F, 10-D, 11-L, 12-A

_____________________

Correct version:

1. Why is communication important in tourism?
Communication is important in tourism because it helps staff and visitors understand each other and makes travel easy.

2. What happens when staff cannot speak English well?
Guests often feel confused and service problems can appear.

3. Where do tourists need communication most?
Tourists need help with information in hotels, airports, restaurants, and tourist places.

4. Who benefits from good communication in tourism?
Both tourists and workers get positive results from clear communication.

5. How does clear communication help guests?
Clear communication gives correct information and makes travel less stressful for guests.

6. When do guests feel relaxed during travel?
Guests feel relaxed when staff give clear help and friendly support.

7. What problems can language barriers create?
Language barriers can cause delay, mistakes, and confusion for guests.

8. How can staff improve guest experience?
Staff can make the guest experience better by using simple English and clear information.

9. Do tourists feel safe with good communication? Why?
Yes, tourists feel safe because they understand rules and information clearly.

10. Why do tourists recommend a place?
Tourists share positive opinions because they like good service and friendly staff.

11. Can training improve tourism service? How?
Yes, training helps staff speak better and give better help to guests.

12. Which factor is most important for guest well-being?
The most important factor is clear information that helps guests feel calm and understood.

• Malivanh visited the festival in May 2026

My name is Malivanh and I visited the Bun Bang Fai Festival from May 4 to May 10, 2026. I went with my family to a village in Laos. We stayed there for one week. I felt very happy and excited.

The festival had a long history. People said it started many years ago. They believed rockets could bring rain for the rice fields. Farmers needed rain for their crops. I learned this from my guide. It was interesting and simple.

On the first day, I saw people making rockets. They used bamboo and paint. The rockets were big and colorful. I helped my cousins carry small things. We worked together and smiled a lot.

On the festival day, we went to the field. Many people waited and looked at the sky. A rocket went up very high. Everyone shouted and clapped. I felt very proud and happy to see it.

After the festival, we ate food and talked with friends. We went home with good memories. I will never forget this festival in Laos.

I also met many people from different villages. They were friendly and kind. We talked about the festival and daily life. I made new friends during the trip.

The weather was warm and sunny every day. At night, we sat together and listened to music. I felt safe and very happy in Laos.

This festival taught me about old culture in Laos. I understood why people respect the rockets. I hope I can visit again next year with my family.

I will remember the sounds, the colors, and the smiles. It was one of the best moments of my life. I was very thankful for this experience.

____________________

Vocabulary:

• to be excited: to feel very happy and full of energy about something
• to believe: to think something is true
• a rocket: a flying object that goes very fast into the sky
• crops: plants that farmers grow for food (like rice or corn)
• a guide: a person who helps and shows you a place
• paint: colored liquid used to make things colorful
• colorful: having many bright colors
• the sky: the space above us where clouds and the sun are
• to shout: to say something very loudly
• to clap: to hit your hands together to show happiness
• a village: a small place where people live, smaller than a town
• to be kind: to be nice and helpful to other people
• daily life: normal things people do every day
• to make friends: to become friends with someone
• to feel safe: to feel not in danger
• to teach somebody something: to help someone learn something
• to respect: to think someone or something is important and good
• to remember: to keep something in your mind
• a sound: something you hear
• an experience: something you do or live through in your life

##################

Basics in past simple:

Past Simple – Regular Verbs

Rules:

• Most verbs: add -ed
  play → played
• Verbs ending in -e: add -d
  live → lived
• Verbs ending in consonant + y: change y to i and add -ed
  study → studied
• Short verbs ending in vowel + consonant: double the final consonant and add -ed
  stop → stopped
• List of irregular verbs => LINK

Use:
The past simple is used to talk about finished actions in the past.

##################

List of verbs in text, regular and irregular:

Infinitive	Past tense	Definition
be	was / were	to exist / to be in a state
visit	visited	to go and see a place
go	went	to move from one place to another
stay	stayed	to live somewhere for a short time
feel	felt	to have an emotion or physical feeling
have	had	to own or hold something
say	said	to speak words
start	started	to begin
believe	believed	to think something is true
bring	brought	to take something to a place
need	needed	to want something important
learn	learned	to get new knowledge
see	saw	to look at and notice something
make	made	to create or produce something
help	helped	to give support to someone
carry	carried	to take something from one place to another
work	worked	to do a job or activity
smile	smiled	to show happiness with your mouth
use	used	to take something and do something with it
wait	waited	to stay until something happens
look	looked	to turn your eyes toward something
shout	shouted	to say something very loudly
clap	clapped	to hit your hands together to show happiness
eat	ate	to take food into your body
talk	talked	to speak with someone
meet	met	to see and talk to someone for the first time
sit	sat	to rest on a chair or ground
listen	listened	to hear carefully
teach	taught	to help someone learn something
understand	understood	to know the meaning of something
hope	hoped	to want something good in the future
forget	forgot	to not remember something
remember	remembered	to keep something in your mind
stay	stayed	to live somewhere for a short time

#################

Match word and definition:

Words

1. to feel safe
2. a guide
3. to clap
4. a village
5. to remember
6. to shout
7. a rocket
8. to respect
9. crops
10. to believe
11. to make friends
12. daily life
13. paint
14. to teach somebody something
15. colorful
16. a sound
17. to be kind
18. an experience
19. the sky
20. to be excited

---

Definitions

A. to hit your hands together to show happiness
B. to think someone or something is important and good
C. plants that farmers grow for food (like rice or corn)
D. a flying object that goes very fast into the sky
E. to be nice and helpful to other people
F. normal things people do every day
G. to help someone learn something
H. to feel not in danger
I. having many bright colors
J. to become friends with someone
K. to think something is true
L. a small place where people live, smaller than a town
M. to keep something in your mind
N. something you hear
O. to feel very happy and full of energy about something
P. colored liquid used to make things colorful
Q. to say something very loudly
R. a person who helps and shows you a place
S. something you do or live through in your life
T. the space above us where clouds and the sun are
U. to exist / be in a state

---

______________________

Answers:

1-H, 2-R, 3-A, 4-L, 5-M, 6-Q, 7-D,
8-B, 9-C, 10-K, 11-J, 12-F, 13-P, 14-G,
15-I, 16-N, 17-E, 18-S, 19-T, 20-O
################

Match the definitions with the correct words:

Definitions

1. to feel not in danger
2. a person who helps and shows you a place
3. to hit your hands together to show happiness
4. a small place where people live, smaller than a town
5. to keep something in your mind
6. to say something very loudly
7. a flying object that goes very fast into the sky
8. to think someone or something is important and good
9. plants that farmers grow for food (like rice or corn)
10. to think something is true
11. to become friends with someone
12. normal things people do every day
13. colored liquid used to make things colorful
14. to help someone learn something
15. having many bright colors
16. something you hear
17. to be nice and helpful to other people
18. something you do or live through in your life
19. the space above us where clouds and the sun are
20. to feel very happy and full of energy about something

---

Words

a. a guide
b. crops
c. to believe
d. to respect
e. to feel safe
f. to shout
g. to remember
h. a village
i. to clap
j. to make friends
k. daily life
l. paint
m. to teach somebody something
n. colorful
o. a sound
p. to be kind
q. an experience
r. the sky
s. to be excited
t. a rocket

---

_________________________

Answers:

1-e, 2-a, 3-i, 4-h, 5-g, 6-f, 7-t,
8-d, 9-b, 10-c, 11-j, 12-k, 13-l, 14-m,
15-n, 16-o, 17-p, 18-q, 19-r, 20-s

##################

True or false:

1. Rockets were made only from plastic materials imported from cities.
2. Malivanh visited the Bun Bang Fai Festival in Laos.
3. The festival was a private event with no other visitors besides his family.
4. Farmers said rain was not important for agriculture in that region.
5. Malivanh met friendly people from different villages.
6. People made rockets using bamboo and paint.
7. The festival was mainly focused on boat racing in rivers.
8. A rocket went very high into the sky during the festival.
9. Malivanh spent the whole trip studying in a classroom instead of joining activities.
10. The festival lasted for one week.
11. The guide explained that the festival was originally from Europe.
12. He traveled with his family.
13. During the trip, Malivanh stayed in a hotel in a large modern city far away from the village.
14. People believed rockets could bring rain for rice fields.
15. Most activities in the festival were held indoors inside temples only.
16. Farmers needed rain for their crops.
17. Malivanh learned about the festival from a guide.
18. Malivanh attended the festival during winter season.
19. Rockets were described as big and colorful.
20. The festival took place in a tropical rural village in Laos.

_____________________

True: 2,5,6,8,10,12,14,16,17,19,20

_____________________

Correct version:

1. Rockets were made only from plastic materials imported from cities. True is: Rockets were made using bamboo and paint.
2. Malivanh visited the Bun Bang Fai Festival in Laos.
3. The festival was a private event with no other visitors besides his family. True is: Malivanh met many people from different villages at the festival.
4. Farmers said rain was not important for agriculture in that region. True is: Farmers needed rain for their crops.
5. Malivanh met friendly people from different villages.
6. People made rockets using bamboo and paint.
7. The festival was mainly focused on boat racing in rivers. True is: The festival was about rockets that are believed to bring rain for crops.
8. A rocket went very high into the sky during the festival.
9. Malivanh spent the whole trip studying in a classroom instead of joining activities. True is: Malivanh took part in festival activities with his family.
10. The festival lasted for one week.
11. The guide explained that the festival was originally from Europe. True is: The guide explained the festival has a long history in Laos.
12. He traveled with his family.
13. During the trip, Malivanh stayed in a hotel in a large modern city far away from the village. True is: Malivanh stayed in a village in Laos.
14. People believed rockets could bring rain for rice fields.
15. Most activities in the festival were held indoors inside temples only. True is: The festival activities took place in open fields.
16. Farmers needed rain for their crops.
17. Malivanh learned about the festival from a guide.
18. Malivanh attended the festival during winter season. True is: The festival took place in warm weather in May.
19. Rockets were described as big and colorful.
20. The festival took place in a tropical rural village in Laos.

##################

Put the events in the correct order:

A. People made rockets using bamboo and paint
B. Malivanh visited a village in Laos with his family
C. A rocket went high into the sky
D. People ate food and talked after the festival
E. Malivanh learned about the festival from a guide
F. People went to the field to watch the rockets

_______________________

Correct order: B E A F C D

#################

Short answers, past simple, basics:

Example Sentence	Yes	No
I learned letters.	Yes, I did.	No, I didn’t.
You read signs.	Yes, you did.	No, you didn’t.
He spoke English.	Yes, he did.	No, he didn’t.
She watched TV.	Yes, she did.	No, she didn’t.
It helped me.	Yes, it did.	No, it didn’t.
We used an app.	Yes, we did.	No, we didn’t.
You read words.	Yes, you did.	No, you didn’t.
They made mistakes.	Yes, they did.	No, they didn’t.

---

Questions (Past Simple)

Question	Yes	No
Did I learn letters?	Yes, I did.	No, I didn’t.
Did you read signs?	Yes, you did.	No, you didn’t.
Did he speak English?	Yes, he did.	No, he didn’t.
Did she watch TV?	Yes, she did.	No, she didn’t.
Did it help me?	Yes, it did.	No, it didn’t.
Did we use an app?	Yes, we did.	No, we didn’t.
Did you read words?	Yes, you did.	No, you didn’t.
Did they make mistakes?	Yes, they did.	No, they didn’t.

---

Was / Were

Question	Yes	No
Was I happy?	Yes, I was.	No, I wasn’t.
Were you happy?	Yes, you were.	No, you weren’t.
Was he happy?	Yes, he was.	No, he wasn’t.
Was she happy?	Yes, she was.	No, she wasn’t.
Was it good?	Yes, it was.	No, it wasn’t.
Were we happy?	Yes, we were.	No, we weren’t.
Were you happy?	Yes, you were.	No, you weren’t.
Were they happy?	Yes, they were.	No, they weren’t.

#################

Provide short answers as shown in 1.:

1. Rockets were made only from plastic materials imported from cities.
   
   YOU WRITE:
   No, they weren’t.
   
2. Malivanh visited the Bun Bang Fai Festival in Laos.
3. The festival was a private event with no other visitors besides his family.
4. Farmers said rain was not important for agriculture in that region.
5. Malivanh met friendly people from different villages.
6. People made rockets using bamboo and paint.
7. The festival was mainly focused on boat racing in rivers.
8. A rocket went very high into the sky during the festival.
9. Malivanh spent the whole trip studying in a classroom instead of joining activities.
10. The festival lasted for one week.
11. The guide explained that the festival was originally from Europe.
12. He traveled with his family.
13. During the trip, Malivanh stayed in a hotel in a large modern city far away from the village.
14. People believed rockets could bring rain for rice fields.
15. Most activities in the festival were held indoors inside temples only.
16. Farmers needed rain for their crops.
17. Malivanh learned about the festival from a guide.
18. Malivanh attended the festival during winter season.
19. Rockets were described as big and colorful.
20. The festival took place in a tropical rural village in Laos.

________________________

Correct answers:

Rockets were made only from plastic materials imported from cities.
No, they weren’t.

Malivanh visited the Bun Bang Fai Festival in Laos.
Yes, she did.

The festival was a private event with no other visitors besides her family.
No, it wasn’t.

Farmers said rain was not important for agriculture in that region.
No, they didn’t.

Malivanh met friendly people from different villages.
Yes, she did.

People made rockets using bamboo and paint.
Yes, they did.

The festival was mainly focused on boat racing in rivers.
No, it wasn’t.

A rocket went very high into the sky during the festival.
Yes, it did.

Malivanh spent the whole trip studying in a classroom instead of joining activities.
No, she didn’t.

The festival lasted for one week.
Yes, it did.

The guide explained that the festival was originally from Europe.
No, it didn’t.

She traveled with her family.
Yes, she did.

During the trip, Malivanh stayed in a hotel in a large modern city far away from the village.
No, she didn’t.

People believed rockets could bring rain for rice fields.
Yes, they did.

Most activities in the festival were held indoors inside temples only.
No, they weren’t.

Farmers needed rain for their crops.
Yes, they did.

Malivanh learned about the festival from a guide.
Yes, she did.

Malivanh attended the festival during winter season.
No, she didn’t.

Rockets were described as big and colorful.
Yes, they were.

The festival took place in a tropical rural village in Laos.
Yes, it did.

####################

#################

Past simple – basics

Personal Pronoun	Verb (Past)	Object
I	ate	apples
You	ate	apples
He	ate	apples
She	ate	apples
It	ate	apples
We	ate	apples
You (plural)	ate	apples
They	ate	apples
I	played	football
You	played	football
He	played	football
She	played	football
It	played	football
We	played	football
You (plural)	played	football
They	played	football

Personal Pronoun	Verb (Past Negative)	Object
I	did not eat	apples
You	did not eat	apples
He	did not eat	apples
She	did not eat	apples
It	did not eat	apples
We	did not eat	apples
You (plural)	did not eat	apples
They	did not eat	apples
I	did not play	football
You	did not play	football
He	did not play	football
She	did not play	football
It	did not play	football
We	did not play	football
You (plural)	did not play	football
They	did not play	football

Did + Pronoun	Verb	Object
Did I	eat	apples?
Did you	eat	apples?
Did he	eat	apples?
Did she	eat	apples?
Did it	eat	apples?
Did we	eat	apples?
Did you	eat	apples?
Did they	eat	apples?
Did I	play	football?
Did you	play	football?
Did he	play	football?
Did she	play	football?
Did it	play	football?
Did we	play	football?
Did you	play	football?
Did they	play	football?

Didn’t + Pronoun	Verb	Object
Didn’t I	eat	apples?
Didn’t you	eat	apples?
Didn’t he	eat	apples?
Didn’t she	eat	apples?
Didn’t it	eat	apples?
Didn’t we	eat	apples?
Didn’t you	eat	apples?
Didn’t they	eat	apples?
Didn’t I	play	football?
Didn’t you	play	football?
Didn’t he	play	football?
Didn’t she	play	football?
Didn’t it	play	football?
Didn’t we	play	football?
Didn’t you	play	football?
Didn’t they	play	football?

Forms of ‚to be‘

Personal Pronoun	Positive	Negative	Question
I	I was happy.	I was not happy.	Was I happy?
You (singular)	You were excited.	You were not excited.	Were you excited?
He	He was at home.	He was not at home.	Was he at home?
She	She was tired.	She was not tired.	Was she tired?
It	It was cold.	It was not cold.	Was it cold?
We	We were at the party.	We were not at the party.	Were we at the party?
You (plural)	You were friends.	You were not friends.	Were you friends?
They	They were in the garden.	They were not in the garden.	Were they in the garden?

##############

Answer in full sentences:

1. Did she go to Laos or Vietnam?
   
   YOU WRITE:
   She went to laos.
   
2. Were the rockets made of bamboo or plastic?
3. Did she travel with her family or alone?
4. Was the festival in May or December?
5. Did people believe rockets bring rain or snow?
6. Did she learn from a guide or a teacher?
7. Were the rockets big or small?
8. Did people shout or whisper when the rocket flew?
9. Did she feel happy or sad during the festival?
10. Did the rocket go into the sky or stay on the ground?
11. Did they use bamboo or metal to make rockets?
12. Did she meet villagers or stay alone all the time?
13. Was the weather warm or cold?
14. Did people clap or stay silent?
15. Did she eat food after or before the festival?
16. Did she visit a village or a city?
17. Did the festival last one day or one week?
18. Did she remember or forget the experience?
19. Did farmers need rain or snow for crops?
20. Did she feel safe or in danger during the trip?

__________________________

Correct answers:

Did she go to Laos or Vietnam?
She went to Laos.

Were the rockets made of bamboo or plastic?
They were made of bamboo.

Did she travel with her family or alone?
She traveled with her family.

Was the festival in May or December?
It was in May.

Did people believe rockets bring rain or snow?
They believed rockets bring rain.

Did she learn from a guide or a teacher?
She learned from a guide.

Were the rockets big or small?
They were big.

Did people shout or whisper when the rocket flew?
They shouted when the rocket flew.

Did she feel happy or sad during the festival?
She felt happy.

Did the rocket go into the sky or stay on the ground?
It went into the sky.

Did they use bamboo or metal to make rockets?
They used bamboo.

Did she meet villagers or stay alone all the time?
She met villagers.

Was the weather warm or cold?
The weather was warm.

Did people clap or stay silent?
They clapped.

Did she eat food after or before the festival?
She ate food after the festival.

Did she visit a village or a city?
She visited a village.

Did the festival last one day or one week?
It lasted one week.

Did she remember or forget the experience?
She remembered the experience.

Did farmers need rain or snow for crops?
They needed rain.

Did she feel safe or in danger during the trip?
She felt safe.

#################

Fill in the correct form of the verb in past simple:

1. Malivanh ______________ (go) to a village in Laos with her family.
2. She ______________ (be) very happy and excited about the festival.
3. They ______________ (see) people making rockets from bamboo.
4. The guide ______________ (tell) her about the history of the festival.
5. People ______________ (believe) rockets could bring rain for crops.
6. Farmers ______________ (need) rain for their rice fields.
7. Malivanh ______________ (learn) many new things during the trip.
8. She ______________ (meet) people from different villages.
9. Everyone ______________ (feel) proud when the rocket flew into the sky.
10. People ______________ (make) colorful rockets together.
11. The rocket ______________ (go) very high into the sky.
12. Everyone ______________ (shout) and ______________ (clap) when it happened.
13. After the launch, people ______________ (eat) food together.
14. They ______________ (sit) and talked about the festival.
15. Malivanh ______________ (hear) music at night.
16. She ______________ (see) the beautiful colors of the rockets again in her mind.
17. She ______________ (remember) the sounds and smiles clearly.
18. She ______________ (understand) why the festival was important.
19. She ______________ (take) many good memories home with her.
20. She ______________ (forget) nothing about this experience.

———————————–
Correct version:

Malivanh went to a village in Laos with her family.

She was very happy and excited about the festival.

They saw people making rockets from bamboo.

The guide told her about the history of the festival.

People believed rockets could bring rain for crops.

Farmers needed rain for their rice fields.

Malivanh learned many new things during the trip.

She met people from different villages.

Everyone felt proud when the rocket flew into the sky.

People made colorful rockets together.

The rocket went very high into the sky.

Everyone shouted and clapped when it happened.

After the launch, people ate food together.

They sat and talked about the festival.

Malivanh heard music at night.

She saw the beautiful colors of the rockets again in her mind.

She remembered the sounds and smiles clearly.

She understood why the festival was important.

She took many good memories home with her.

She forgot nothing about this experience.

##################

Form questions in past simple, then answer them as shown in 1.:

1. (she / visit / Laos?)
   
   YOU WRITE:
   Did she visit Laos?
   Yes, she did. She visited Laos.
   
2. (she / travel / with her family?)
3. (she / go / to a village?)
4. (farmers / need / rain / for crops?)
5. (she / learn / from a guide?)
6. (they / make / rockets / from bamboo?)
7. (she / meet / people / from other villages?)
8. (people / shout and clap / when rocket flew?)
9. (rocket / go / into the sky?)
10. (she / remember / the experience?)

_________________________

Correct version:

1. Did she visit Laos? Yes, she did. She visited Laos.
2. Did she travel with her family? Yes, she did. She traveled with her family.
3. Did she go to a village? Yes, she did. She went to a village.
4. Did farmers need rain for crops? Yes, they did. Farmers needed rain for crops.
5. Did she learn from a guide? Yes, she did. She learned from a guide.
6. Did they make rockets from bamboo? Yes, they did. They made rockets from bamboo.
7. Did she meet people from other villages? Yes, she did. She met people from other villages.
8. Did people shout and clap when the rocket flew? Yes, they did. They shouted and clapped when the rocket flew.
9. Did the rocket go into the sky? Yes, it did. The rocket went into the sky.
10. Did she remember the experience? Yes, she did. She remembered the experience.

###################

Match question and answer:

1. Where did you go during the festival?
2. Who did you travel with?
3. When did the festival happen?
4. Why did people use rockets?
5. What did you see there?
6. How did you feel at the festival?
7. What did the guide explain?
8. Who made the rockets?
9. What happened when the rocket went up?
10. Where did the event take place?
11. What did you do after the festival?
12. How long did you stay there?
13. What did you learn from the trip?
14. Who did you meet there?
15. What did you enjoy most?
16. How will you remember this experience?

---

Answers

a. I felt full of joy and very excited.
b. The crowd became very loud and full of happiness.
c. I shared food and spoke with new friends.
d. I was together with my family members.
e. I noticed long bamboo tubes with bright colors.
f. A simple story about the festival was shared with me.
g. I gained more understanding about old traditions in Laos.
h. It was in early May this year.
i. Local villagers prepared them together.
j. The visit lasted about seven days.
k. I spent time in a small countryside place in Laos.
l. It will stay in my mind as a very special time in life.
m. The flying rockets and happy crowd were my favourite part.
n. I spoke with people from different nearby villages.
o. It was held in an open field near the village.
p. They thought those objects could bring water for rice plants.

---

__________________________

Correct answers:
1-k, 2-d, 3-h, 4-p, 5-e, 6-a,
7-f, 8-i, 9-b, 10-o, 11-c, 12-j,
13-g, 14-n, 15-m, 16-l

__________________________

Correct version:

Where did you go during the festival?
I spent time in a small countryside place in Laos.

Who did you travel with?
I was together with my family members.

When did the festival happen?
It was in early May this year.

Why did people use rockets?
They thought those objects could bring water for rice plants.

What did you see there?
I noticed long bamboo tubes with bright colors.

How did you feel at the festival?
I felt full of joy and very excited.

What did the guide explain?
A simple story about the festival was shared with me.

Who made the rockets?
Local villagers prepared them together.

What happened when the rocket went up?
The crowd became very loud and full of happiness.

Where did the event take place?
It was held in an open field near the village.

What did you do after the festival?
I shared food and spoke with new friends.

How long did you stay there?
The visit lasted about seven days.

What did you learn from the trip?
I gained more understanding about old traditions in Laos.

Who did you meet there?
I spoke with people from different nearby villages.

What did you enjoy most?
The flying rockets and happy crowd were my favourite part.

How will you remember this experience?
It will stay in my mind as a very special time in life.

###################

• how to………………..

Improving team spirit in a hotel workplace is very important for good service and a positive working environment. Team spirit means how well employees work together, support each other, and solve problems as a group. When team spirit is strong, work becomes easier, faster, and more efficient. Guests also receive better service.

One important way to improve team spirit is through clear communication. Employees should speak in a polite and simple way. It is important to listen carefully and ask questions when something is not clear. This helps to avoid mistakes and confusion during daily work.

Regular team meetings can also help. In these meetings, staff can share ideas, discuss problems, and find solutions together. This creates better understanding between colleagues and improves cooperation in the workplace.

Team building activities are another useful method. Simple activities like group tasks, short games, or shared breaks can help employees get to know each other better. This builds trust and makes the working atmosphere friendlier.

Respect is also very important in a hotel environment. Every employee should be treated fairly and supported when needed. Helping each other during busy times creates a stronger team. Managers should also give clear instructions and listen to feedback from staff.

Motivation can be improved by recognizing good work. Saying thank you, giving small rewards, or praising teamwork can increase confidence and happiness at work.

In conclusion, team spirit can be improved through communication, meetings, team activities, respect, and motivation. These simple steps create a better workplace. When employees work well together, the hotel runs more smoothly and guests receive higher quality service. A strong team spirit benefits everyone in the hotel.

______________________

Vocabulary:

• to improve – to make something better
• team spirit – how well a group works together and helps each other
• working environment – the place and feeling where people work
• an employee – a person who works for a company or place
• to support each other – to help one another
• to solve a problem – to find an answer to a problem
• to be efficient – to work well and not waste time
• to receive better service – to get better help or care
• to be polite – to speak and act in a kind way
• to avoid a mistake – not to make a mistake
• a confusion – a situation where things are not clear
• to share an idea – to tell others your idea
• to find a solution – to find an answer to a problem
• a colleague – a person you work with
• to improve cooperation – to work better together
• to be useful – to help or be good for something
• a task – a job or duty
• to share a break – to have a break together
• to build trust – to make people believe in each other
• to treat fairly – to be kind and equal to everyone
• a busy time – a time with a lot of work
• to listen to feedback – to listen to opinions or advice
• to recognize good work – to notice good work
• a reward – something given for good work
• to praise teamwork – to say good things about working together
• to increase confidence – to make someone feel more sure
• in conclusion – at the end
• to run smoothly – to work well without problems
• to benefit everyone – to be good for all people

##################

Match the words with the correct definitions:

1. to run smoothly
2. a confusion
3. to praise teamwork
4. an employee
5. to share an idea
6. to avoid a mistake
7. a reward
8. to support each other
9. working environment
10. to increase confidence
11. a task
12. to be polite
13. to build trust
14. to solve a problem
15. team spirit
16. to receive better service
17. to listen to feedback
18. a colleague
19. to be efficient
20. to treat fairly

Definitions:

A. a person you work with
B. to make someone feel more sure
C. to speak and act in a kind way
D. a job or duty
E. to help one another
F. a situation where things are not clear
G. how well a group works together and helps each other
H. to work well without problems
I. to find an answer to a problem
J. to make something better
K. to be good for all people
L. to notice good work
M. a place and feeling where people work
N. to not make a mistake
O. to give opinions or advice
P. to work well and not waste time
Q. to get better help or care
R. to give something for good work
S. to be kind and equal to everyone
T. to say good things about working together

Answers:
1-H, 2-F, 3-T, 4-J, 5-O, 6-N, 7-R,
8-E, 9-M, 10-B, 11-D, 12-C, 13-L, 14-I,
15-G, 16-Q, 17-K, 18-A, 19-P, 20-S

##################

Match definition and word:

1. a person you work with – ___
2. to make someone feel more sure – ___
3. to speak and act in a kind way – ___
4. a job or duty – ___
5. to help one another – ___
6. a situation where things are not clear – ___
7. how well a group works together and helps each other – ___
8. to work well without problems – ___
9. to find an answer to a problem – ___
10. to be good for all people – ___
11. to notice good work – ___
12. a place and feeling where people work – ___
13. to not make a mistake – ___
14. to work well and not waste time – ___
15. to be kind and equal to everyone – ___

---

Word

A. to treat fairly
B. to solve a problem
C. a confusion
D. to be efficient
E. a colleague
F. to run smoothly
G. team spirit
H. a working environment
I. to recognize good work
J. to increase confidence
K. to avoid a mistake
L. a task
M. to be polite
N. to support each other
O. to benefit everyone

---

____________________

Answers:

1-E, 2-J, 3-M, 4-L, 5-N, 6-C,
7-G, 8-F, 9-B, 10-O, 11-I,
12-H, 13-K, 14-D, 15-A

##############

True or false:

---

1. Employees should not listen to other workers.
2. Team spirit means people work together and help each other.
3. Meetings in hotels are always too long and not useful.
4. Motivation helps people work better.
5. Work in a hotel does not need planning.
6. Helping colleagues in busy times is important.
7. Good communication makes work harder.
8. People should not talk at work at all.
9. Team building activities help people know each other.
10. Respect at work makes a better workplace.
11. Employees must never ask questions at work.
12. A good working environment helps employees feel good at work.
13. Staff should not help each other at work.
14. Good communication helps people understand work better.
15. Team meetings help people talk about work problems.
16. Employees should always work alone in hotels.
17. Motivation is not important in a workplace.
18. Listening to others helps teamwork.
19. Working together makes hotel work easier.
20. Hotels do not need teamwork to work well.

---

__________________

Answers:

1-F, 2-T, 3-F, 4-T, 5-F, 6-T, 7-F,
8-F, 9-T, 10-T, 11-F, 12-T, 13-F, 14-T,
15-T, 16-F, 17-F, 18-T, 19-T, 20-F

_________________

#############

Correct version:

---

1. Employees should not listen to other workers. True is: Employees should listen to other workers.
2. Team spirit means people work together and help each other.
3. Meetings in hotels are always too long and not useful. True is: Meetings in hotels help people talk about work problems and improve work.
4. Motivation helps people work better.
5. Work in a hotel does not need planning. True is: Work in a hotel needs planning.
6. Helping colleagues in busy times is important.
7. Good communication makes work harder. True is: Good communication helps people understand work better.
8. People should not talk at work at all. True is: People should talk in a polite and clear way at work.
9. Team building activities help people know each other.
10. Respect at work makes a better workplace.
11. Employees must never ask questions at work. True is: Employees should ask questions when something is not clear.
12. A good working environment helps employees feel good at work.
13. Staff should not help each other at work. True is: Staff should help each other at work.
14. Good communication helps people understand work better.
15. Team meetings help people talk about work problems.
16. Employees should always work alone in hotels. True is: Employees should work together in hotels.
17. Motivation is not important in a workplace. True is: Motivation is important in a workplace.
18. Listening to others helps teamwork.
19. Working together makes hotel work easier.
20. Hotels do not need teamwork to work well. True is: Hotels need teamwork to work well.

################

---

Choose the correct word:

---

1. Team spirit helps people (sleep / travel / work together).
2. A working environment means the (place / game / food) where people work.
3. Good communication helps avoid (money / holidays / problems).
4. A colleague is a (guest / person you work with / manager).
5. Team meetings help staff (watch TV / share ideas / play sports).
6. Motivation helps people (sleep / work better / stop work).
7. Respect at work means (being fast / being polite / being loud).
8. A task is a (party / holiday / job).
9. Teamwork helps (confusion / cooperation / silence).
10. Employees should (ignore each other / leave each other / support each other).
11. A confusion happens when things are not (heavy / new / clear).
12. Good communication helps people (forget / break / understand) each other.
13. Team building activities help (lose time / break work / build trust).
14. A meeting is a time to (cook / sleep / talk about work).

_________________

Correct version:

1. Team spirit helps people work together.
2. A working environment means the place where people work.
3. Good communication helps avoid problems.
4. A colleague is a person you work with.
5. Team meetings help staff share ideas.
6. Motivation helps people work better.
7. Respect at work means being polite.
8. A task is a job.
9. Teamwork helps cooperation.
10. Employees should support each other.
11. A confusion happens when things are not clear.
12. Good communication helps people understand each other.
13. Team building activities help build trust.
14. A meeting is a time to talk about work.

##############

Short answers:

1. What is team spirit?
2. Why is good communication important at work?
3. Where do employees work in a hotel?
4. Who is a colleague?
5. What does motivation do for workers?
6. When do employees need to support each other?
7. How can team meetings help staff?
8. Why is respect important in a working environment?
9. What is a task at work?
10. How can employees avoid a confusion?
11. What do team building activities help to do?
12. Why should employees listen to feedback?
13. What makes a good working environment?
14. How does teamwork help a hotel?

_____________________

Answers:

What is team spirit? working together, helping each other

Why is good communication important at work? understand work, avoid problems

Where do employees work in a hotel? working environment, hotel

Who is a colleague? person you work with

What does motivation do for workers? work better, more energy

When do employees need to support each other? busy times, help colleagues

How can team meetings help staff? share ideas, solve problems

Why is respect important in a working environment? better workplace, good feeling

What is a task at work? job, duty

How can employees avoid a confusion? clear communication, ask questions

What do team building activities help to do? build trust, know each other

Why should employees listen to feedback? improve work, learn ideas

What makes a good working environment? respect, teamwork, communication

How does teamwork help a hotel? better service, smooth work

##################

Odd one out:

1. teamwork – communication – colleague – motivation
2. polite – respectful – friendly – rude
3. holiday – meeting – discussion – feedback
4. support – cooperate – help – ignore
5. restaurant – task – duty – job
6. confidence – guest – motivation – energy
7. communication – understanding – feedback – confusion
8. teamwork – colleague – employee – manager
9. rude – clear – polite – respectful
10. support – silence – teamwork – cooperation

________________________

Correct answers:

1. teamwork – communication – colleague – motivation – colleague: a person, others are about work skills or cooperation
2. polite – respectful – friendly – rude – rude: it is negative, others are positive behaviour
3. holiday – meeting – discussion – feedback – holiday: not related to work communication
4. support – cooperate – help – ignore – ignore: it means not helping, others mean working together
5. restaurant – task – duty – job – restaurant: a place, others are work words
6. confidence – guest – motivation – energy – guest: a person, others are feelings or work energy
7. communication – understanding – feedback – confusion – confusion: it is a problem, others help communication
8. teamwork – colleague – employee – manager – teamwork: a concept, others are people
9. rude – clear – polite – respectful – rude: negative behaviour, others are positive or neutral
10. support – silence – teamwork – cooperation – silence: not related to teamwork or action at work

#################

One-word answers:

1. A person you work with → __________
2. A short talk about work → __________
3. Something you must do at work → __________
4. Working well with other people → __________
5. The place where people work → __________
6. How people feel when they trust each other at work → __________
7. The ability to work fast and well → __________
8. A problem at work when things are not clear → __________
9. The help and kindness between workers → __________
10. A person who works in a hotel or company → __________
11. To make something better → __________
12. To speak in a kind and clear way → __________
13. A short time when staff talk about work → __________
14. The feeling that helps people work better → __________

—————————

Correct answers:

1. A person you work with → colleague
2. A short talk about work → meeting
3. Something you must do at work → task
4. Working well with other people → teamwork
5. The place where people work → working environment
6. How people feel when they trust each other at work → team spirit
7. The ability to work fast and well → efficiency
8. A problem at work when things are not clear → confusion
9. The help and kindness between workers → support
10. A person who works in a hotel or company → employee
11. To make something better → improve
12. To speak in a kind and clear way → be polite
13. A short time when staff talk about work → meeting
14. The feeling that helps people work better → motivation

################

Match the questions (1–14) with answers (A–N)

Questions

1. When do employees support each other?
2. What makes hotel work run smoothly?
3. Why do employees attend meetings?
4. Who works together in a hotel team?
5. What helps people understand each other?
6. How do workers show respect?
7. Where does teamwork matter most?
8. What do team building activities create?
9. Why is motivation important?
10. What is important in a hotel workplace?
11. How do employees improve cooperation?
12. When do misunderstandings appear?
13. Who benefits from a good working environment?
14. Where do workers usually talk about problems?

---

Answers

A. Communication and teamwork are important in a hotel workplace.
B. Information sharing and problem solving are the purpose of meetings.
C. Staff meetings are the place for problems.
D. Colleagues and staff are in the hotel team.
E. Busy times at work are the moment for support.
F. Polite behaviour and kind words show respect.
G. Clear communication helps understanding between people.
H. More energy and better work come from motivation.
I. Daily hotel work is the place for teamwork.
J. Trust and better relationships are the result of team building activities.
K. Employees and guests benefit from a good working environment.
L. Unclear communication is the moment for misunderstandings.
M. Shared tasks help cooperation between employees.
N. Strong teamwork and organisation make hotel work smooth.

---

____________

Corrrect answer:

1-E, 2-N, 3-B, 4-D, 5-G, 6-F, 7-I,
8-J, 9-H, 10-A, 11-M, 12-L, 13-K, 14-C

______________________

Correct dialogue

A: What is important in a hotel workplace?
B: Communication and teamwork are important in a hotel workplace.

A: Why do employees attend meetings?
B: Information sharing and problem solving are the purpose of meetings.

A: Where do workers usually talk about problems?
B: Staff meetings are the place for problems.

A: Who works together in a hotel team?
B: Colleagues and staff are in the hotel team.

A: When do employees support each other?
B: Busy times at work are the moment for support.

A: How do workers show respect?
B: Polite behaviour and kind words show respect.

A: What helps people understand each other?
B: Clear communication helps understanding between people.

A: Why is motivation important?
B: More energy and better work come from motivation.

A: Where does teamwork matter most?
B: Daily hotel work is the place for teamwork.

A: What do team building activities create?
B: Trust and better relationships are the result of team building activities.

A: Who benefits from a good working environment?
B: Employees and guests benefit from a good working environment.

A: When do misunderstandings appear?
B: Unclear communication is the moment for misunderstandings.

A: How do employees improve cooperation?
B: Shared tasks help cooperation between employees.

A: What makes hotel work run smoothly?
B: Strong teamwork and organisation make hotel work smooth.

##################

Fill in, words below:

employees – trust – hotel – spirit – busy –
avoid – rewards – workplace –
colleagues – activities –
improve – problems

Improving team spirit in a hotel is important for good service and a positive __________.
Team spirit means that employees work together and help each other.
Strong team __________ makes work easier and faster.
Guests also get better service in this case.

Clear communication helps employees __________ mistakes and confusion.
__________ should speak politely and listen carefully to others.
Team meetings help staff share ideas and solve __________ together.
These meetings improve understanding between __________.

Team building __________ help workers get to know each other better.
Simple group tasks and shared breaks build __________.
Respect is important because all employees should be treated fairly.
Helping each other during __________ times makes the team stronger.

Motivation grows when good work is noticed and praised.
Small _________ and kind words increase confidence at work.

In conclusion, communication, meetings, respect, and motivation __________ team spirit.
A strong team helps the __________ run smoothly and gives better service.

———————————-

Correct version:

Improving team spirit in a hotel is important for good service and a positive workplace.
Team spirit means that employees work together and help each other.
Strong team spirit makes work easier and faster.
Guests also get better service in this case.

Clear communication helps employees avoid mistakes and confusion.
Employees should speak politely and listen carefully to others.
Team meetings help staff share ideas and solve problems together.
These meetings improve understanding between colleagues.

Team building activities help workers get to know each other better.
Simple group tasks and shared breaks build trust.
Respect is important because all employees should be treated fairly.
Helping each other during busy times makes the team stronger.

Motivation grows when good work is noticed and praised.
Small rewards and kind words increase confidence at work.

In conclusion, communication, meetings, respect, and motivation improve team spirit.
A strong team helps the hotel run smoothly and gives better service.

##################

• soft skills for future workers

Future workers need soft skills. Soft skills are not technical skills. They are simple human skills. They help people work well with other people. In tourism and hospitality, soft skills are very important because workers meet guests every day.

One important skill is communication. Communication means talking clearly and politely. Workers must use simple words. Good communication helps guests understand information. It also helps to avoid problems.

Another skill is adaptability. Adaptability means accepting change. In the future, jobs will change. Workers must learn new things and change their work when needed.

Creativity is also important. Creativity means finding new ideas. Workers can use creativity to help guests and improve services. It also helps to solve small problems.

Teamwork means working with other people. In hotels and tourism, many people work together. Good teamwork makes work easier and faster.

Problem-solving is another skill. Problem-solving means fixing problems. For example, if a guest has a problem, the worker must help and find a solution quickly.

Intercultural skills are very important. This means understanding other cultures. In tourism, guests come from many countries. Workers must respect all people and cultures.

Emotional intelligence means understanding feelings. Workers must notice how guests feel. If a guest is sad or angry, the worker must stay calm and kind.

Leadership means guiding other people. A leader helps a team. A leader gives simple instructions and supports other workers.

In conclusion, soft skills are very important for future jobs. Communication, adaptability, creativity, teamwork, problem-solving, intercultural skills, emotional intelligence, and leadership help workers in tourism and hospitality. These skills help workers give good service to guests.

__________________

Vocabulary:

Here are simple A1-level definitions:

• soft skills: simple human skills for working with people
• to talk politely: to speak in a nice and respectful way
• to avoid a problem: to stop a problem from happening
• to accept change: to be okay when things are different
• to improve service: to make the service better
• to solve problems: to fix problems
• to find a solution: to get an answer or way to fix a problem
• to respect people: to be nice and show care for other people
• to be angry: to feel strong bad feelings (mad)
• to stay calm: to not get angry or nervous
• to be kind: to be nice and friendly to others
• to guide people: to show people what to do or where to go
• to support other people: to help other people
• in conclusion: at the end of a text or speech
  communication: talking and sharing information with other people

_________________

• adaptability: being able to change when things are different
• creativity: having new ideas and thinking in new ways
• teamwork: working with other people in a group
• problem-solving: finding ways to fix problems
• intercultural skills: understanding and respecting people from different countries and cultures
• emotional intelligence: understanding your feelings and other people’s feelings
• leadership: guiding and helping a group of people

#############

Match the words with the definitions

Words

1. soft skills
2. communication
3. adaptability
4. creativity
5. teamwork
6. problem-solving
7. intercultural skills
8. emotional intelligence
9. leadership
10. to talk politely
11. to avoid a problem
12. to accept change
13. to improve service
14. to solve problems
15. to find a solution
16. to respect people
17. to be angry
18. to stay calm
19. to be kind
20. to guide people
21. to support other people
22. in conclusion

---

Definitions:

A. to show people what to do or where to go
B. to stop a problem from happening
C. to speak in a nice and respectful way
D. to make the service better
E. to understand your feelings and other people’s feelings
F. simple human skills for working with people
G. to be nice and friendly to others
H. working with other people in a group
I. to be able to change when things are different
J. to fix problems
K. to feel strong bad feelings (mad)
L. to help other people
M. at the end of a text or speech
N. to have new ideas and thinking in new ways
O. to be nice and show care for other people
P. to not get angry or nervous
Q. to get an answer or way to fix a problem
R. to understand and respect people from different countries and cultures
S. to be okay when things are different
T. to guide and help a group of people
U. to talk and share information with other people
V. to solve problems

---

__________________

Answers:

1-F, 2-U, 3-I, 4-N, 5-H, 6-V, 7-R, 8-E,
9-T, 10-C, 11-B, 12-S, 13-D, 14-V, 15-Q,
16-O, 17-K, 18-P, 19-G, 20-A, 21-L, 22-M

#############

Match the definitions with the words

Definitions

1. simple human skills for working with people
2. talking and sharing information with other people
3. to be able to change when things are different
4. having new ideas and thinking in new ways
5. working with other people in a group
6. finding ways to fix problems
7. understanding and respecting people from different countries and cultures
8. understanding your feelings and other people’s feelings
9. guiding and helping a group of people
10. to speak in a nice and respectful way
11. to stop a problem from happening
12. to be okay when things are different
13. to make the service better
14. to fix problems
15. to get an answer or way to fix a problem
16. to be nice and show care for other people
17. to feel strong bad feelings (mad)
18. to not get angry or nervous
19. to be nice and friendly to others
20. to show people what to do or where to go
21. to help other people
22. at the end of a text or speech

---

Words

A. creativity
B. communication
C. in conclusion
D. teamwork
E. adaptability
F. emotional intelligence
G. problem-solving
H. soft skills
I. to guide people
J. to avoid a problem
K. to stay calm
L. to solve problems
M. to respect people
N. to accept change
O. to find a solution
P. to improve service
Q. to be kind
R. to be angry
S. intercultural skills
T. to talk politely
U. to support other people
V. leadership

---

_____________________

Answer:

1-H, 2-B, 3-E, 4-A, 5-D, 6-G, 7-S, 8-F,
9-V, 10-T, 11-J, 12-N, 13-P, 14-L, 15-O,
16-M, 17-R, 18-K, 19-Q, 20-I, 21-U, 22-C

###############

---

True or false:

1. Leadership means guiding and supporting a group.
2. Tourism work does not involve contact with people.
3. Creativity can improve how services are done.
4. Communication is only useful for writing emails.
5. Workers often meet guests in hotels and tourism places.
6. Staff should ignore guest emotions.
7. Emotional intelligence helps workers understand how guests feel.
8. Hotel staff only work at night.
9. Problem-solving is used when something goes wrong.
10. Soft skills are important in tourism and hospitality jobs.
11. Employees are not allowed to work with others.
12. Intercultural skills help workers with international guests.
13. Workers must do the same tasks forever without changes.
14. Creativity is not connected to service work.
15. Adaptability helps workers deal with new situations at work.
16. Problems in service jobs do not need attention.
17. Communication helps guests understand information.
18. Workers only deal with guests from one country.
19. Teamwork helps people work better together.
20. Leadership means guiding and supporting a group.

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_________________

True: 1,3,5,7,9,10,12,15,17,19,20
_________________

Correct version:

1. Leadership means guiding and supporting a group.
2. Tourism work does not involve contact with people. True is: Tourism work involves contact with people.
3. Creativity can improve how services are done.
4. Communication is only useful for writing emails. True is: Communication helps people understand information.
5. Workers often meet guests in hotels and tourism places.
6. Staff should ignore guest emotions. True is: Staff should understand guest emotions.
7. Emotional intelligence helps workers understand how guests feel.
8. Hotel staff only work at night. True is: Hotel staff work at different times of the day.
9. Problem-solving is used when something goes wrong.
10. Soft skills are important in tourism and hospitality jobs.
11. Employees are not allowed to work with others. True is: Employees work together with others.
12. Intercultural skills help workers with international guests.
13. Workers must do the same tasks forever without changes. True is: Workers learn new tasks and adapt to changes.
14. Creativity is not connected to service work. True is: Creativity is connected to improving service work.
15. Adaptability helps workers deal with new situations at work.
16. Problems in service jobs do not need attention. True is: Problems in service jobs need attention and solutions.
17. Communication helps guests understand information.
18. Workers only deal with guests from one country. True is: Workers deal with guests from different countries.
19. Teamwork helps people work better together.
20. Leadership means guiding and supporting a group.

################

Odd one out – find the word that does not belong in each group.

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1. creativity – suitcase – communication – teamwork
2. classroom – hotel – teamwork – restaurant
3. leadership – passport – suitcase – ticket
4. to guide people – to be angry – to accept change – to stay calm
5. communication – airport – creativity – adaptability
6. hotel – to solve problems – to find a solution – to support other people
7. ticket – teamwork – emotional intelligence – communication
8. to improve service – to guide people – suitcase – to talk politely
9. restaurant – creativity – airport – classroom
10. teamwork – passport – leadership – communication

_____________________

Correct answers:

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passport – leadership – teamwork – communication
The odd one is: passport — It is a thing, the others are skills.

creativity – suitcase – communication – teamwork
The odd one is: suitcase — It is a thing, the others are soft skills.

classroom – hotel – teamwork – restaurant
The odd one is: teamwork — It is a skill, the others are places.

leadership – passport – suitcase – ticket
The odd one is: leadership — It is a skill, the others are travel things.

to guide people – to be angry – to accept change – to stay calm
The odd one is: to be angry — It is a bad feeling, the others are positive actions.

communication – airport – creativity – adaptability
The odd one is: airport — It is a place, the others are skills.

hotel – to solve problems – to find a solution – to support other people
The odd one is: hotel — It is a place, the others are actions.

ticket – teamwork – emotional intelligence – communication
The odd one is: ticket — It is a thing, the others are skills.

to talk politely – suitcase – to improve service – to guide people
The odd one is: suitcase — It is a thing, the others are actions.

restaurant – creativity – airport – classroom
The odd one is: creativity — It is a skill, the others are places.

#################

Fill in, words below:

accept – calm – guests – hospitality –
solution – avoid – improve –
different – solve –
support

Soft skills are important for future workers in tourism and __________.
Workers use communication to talk politely with guests and __________ problems.
Adaptability helps workers __________ change in their jobs.
Creativity helps__________ service and find new ideas.
Teamwork helps people work together and __________ problems.
Problem-solving means finding a __________ when there is a problem.
Intercultural skills help workers respect people from __________ countries.
Emotional intelligence helps workers stay __________ and understand feelings.
Leadership helps guide people and __________ other people.
Soft skills help workers give good service to __________.

_______________________

Correct version:

Soft skills are important for future workers in tourism and hospitality.
Workers use communication to talk politely with guests and avoid problems.
Adaptability helps workers accept change in their jobs.
Creativity helps improve service and find new ideas.
Teamwork helps people work together and solve problems.
Problem-solving means finding a solution when there is a problem.
Intercultural skills help workers respect people from different countries.
Emotional intelligence helps workers stay calm and understand feelings.
Leadership helps guide people and support other people.
Soft skills help workers give good service to guests.

#################

Match question and answer:

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1. What are soft skills?
2. Why are soft skills important?
3. What does communication mean?
4. How do workers use communication?
5. What is adaptability?
6. When do workers use adaptability?
7. What is creativity?
8. How can creativity help?
9. What is teamwork?
10. Where do people use teamwork?
11. What is problem-solving?
12. What do workers do when guests have problems?

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Answers :

A. It helps to make services better and more interesting.
B. Workers speak with guests and give information.
C. It is the ability to accept change.
D. It is finding ways to fix difficult situations.
E. Soft skills are simple human skills for working with people.
F. In hotels, restaurants, and tourism places.
G. It is thinking in new and different ways.
H. They are very useful in tourism and hospitality jobs.
I. It is working together in a group.
J. During new or different situations at work.
K. It means clear and polite speaking and sharing information.
L. Workers give help and look for a solution quickly.

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________________________

Answer Key (one line)

1-E, 2-H, 3-K, 4-B, 5-C, 6-J,
7-G, 8-A, 9-I, 10-F, 11-D, 12-L

_______________________

Correct version:

1. Q: What are soft skills?
   A: Soft skills are simple human skills for working with people.
2. Q: Why are soft skills important?
   A: They are very useful in tourism and hospitality jobs.
3. Q: What does communication mean?
   A: It means clear and polite speaking and sharing information.
4. Q: How do workers use communication?
   A: Workers speak with guests and give information.
5. Q: What is adaptability?
   A: It is the ability to accept change.
6. Q: When do workers use adaptability?
   A: During new or different situations at work.
7. Q: What is creativity?
   A: It is thinking in new and different ways.
8. Q: How can creativity help?
   A: It helps to make services better and more interesting.
9. Q: What is teamwork?
   A: It is working together in a group.
10. Q: Where do people use teamwork?
    A: In hotels, restaurants, and tourism places.
11. Q: What is problem-solving?
    A: It is finding ways to fix difficult situations.
12. Q: What do workers do when guests have problems?
    A: Workers give help and look for a solution quickly.