Autor: wolfgang kugler

text and exercises

Working as a team is very important. When people come together to work on a project, they can achieve more than they could alone. Each person has unique skills and ideas that contribute to the group’s success. For example, one person might be good at organizing, while another is creative. By combining these strengths, the team can complete tasks more efficiently and effectively.

Teamwork also helps solve problems faster. With many minds thinking about a solution, it is easier to find a good answer. Sharing the workload among team members makes the work less stressful and more manageable for everyone.

Additionally, working in a team allows people to learn from each other. This sharing of knowledge and experiences helps everyone improve their skills. Building strong relationships within the team creates a positive and supportive work environment, making the work more enjoyable.

Finally, being part of a team is motivating. Team members encourage each other to stay focused and work hard. The different perspectives and ideas within the team lead to more creative and innovative solutions. In conclusion, teamwork is essential for achieving better results and creating a positive work experience.

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FIND THE FOLLOWING WORDS IN THE TEXT

________ To give support, confidence, or hope to someone.
________ To make something better.
________ An answer to a problem.
________ The abilities or talents that a person has learned.
________ The amount of work that needs to be done.
________ Very important or necessary.
________ The final part or the end of something.

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MORE ANSWERS MIGHT BE CORRECT

1. Why is working as a team important?
– a) It combines strengths
– b) It makes work more stressful
– c) It solves problems faster
– d) It helps build relationships

2. What can team members do to make work easier?
– a) Ignore each other
– b) Divide the tasks
– c) Work alone
– d) Share the workload

3. How does teamwork help with solving problems?
– a) By providing fewer ideas
– b) By having many minds think about a solution
– c) By working slower
– d) By reducing the number of solutions

4. What is one benefit of sharing knowledge within a team?
– a) It helps everyone improve their skills
– b) It makes the work environment negative
– c) It slows down the learning process
– d) It creates a supportive work environment

5. What kind of relationships does working as a team build?
– a) Weak relationships
– b) Strong relationships
– c) Trust among team members
– d) Distrust among team members

6. Why can being part of a team be motivating?
– a) Team members discourage each other
– b) Team members stay focused
– c) Team members encourage each other
– d) Team members work independently

7. How can different perspectives within a team be beneficial?
– a) They lead to fewer solutions
– b) They create more creative solutions
– c) They reduce the team’s effectiveness
– d) They lead to more innovative ideas

8. What is the final part of something called?
– a) Introduction
– b) Middle
– c) Conclusion
– d) Start

9. What does the text suggest about the stress level of teamwork compared to working alone?
– a) It makes the work more stressful
– b) It makes the work less stressful
– c) It has no effect on stress levels
– d) It always increases stress

10. What is a skill?
– a) An ability or talent that a person has learned
– b) An answer to a problem
– c) A very important or necessary thing
– d) The amount of work that needs to be done

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Find words in text and then solve the puzzle 😉

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why it is important

1. **Combines Strengths**: Everyone has different skills and talents. When people work together, they can use their unique abilities to achieve more than they could alone.

2. **Solves Problems Faster**: A group of people can come up with many ideas and solutions more quickly than one person can.

3. **Shares Workload**: Team members can divide the tasks, making the work easier and less stressful for everyone.

4. **Supports Learning**: Team members can learn from each other. Sharing knowledge and experiences helps everyone grow and improve.

5. **Builds Relationships**: Working together helps build strong relationships and trust among team members, which can make the work environment more enjoyable.

6. **Improves Motivation**: Being part of a team can be motivating. Team members can encourage and support each other to stay focused and do their best.

7. **Increases Creativity**: Different perspectives and ideas from team members can lead to more creative and innovative solutions.

In summary, teamwork brings together different strengths and ideas, making it easier to solve problems, share the workload, learn new things, build relationships, stay motivated, and be creative.

pictures via https://www.facebook.com/ShintaManiFoundation

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You provide information on the topic to a guest

### Cambodian Shadow Drama

Cambodian shadow drama is a traditional way of telling stories using leather puppets to make shadows on a screen. There are two main types: **Sbek Thom** and **Sbek Touch**.

**Sbek Thom** uses large puppets, sometimes up to two meters tall. These puppets are made from cowhide and are beautifully decorated. The puppeteers move these large puppets behind a screen with a light shining through, creating shadows. Music from traditional Cambodian instruments plays during the show. Sbek Thom often tells stories from the Reamker, the Cambodian version of the Indian epic Ramayana. This type of shadow drama is very important in Cambodian culture and is performed at festivals, religious ceremonies, and royal events. UNESCO recognized Sbek Thom as a valuable cultural heritage in 2005.

**Sbek Touch** uses smaller puppets that are also made from cowhide and are very detailed. This type of shadow drama can tell many different stories, including folk tales, historical events, and modern stories. Sbek Touch is usually performed in smaller, more intimate settings.

Both types of Cambodian shadow drama help keep the country’s culture alive. They are a wonderful way to enjoy traditional stories and beautiful art, showing the rich heritage of Cambodia.

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SOME DEFINITIONS:

– **Leather**: A strong material made from animal skin, often used for making shoes, bags, and other items.

– **Puppets**: Figures or dolls that are moved by people to tell stories, usually in shows or plays.

– **Cowhide**: The skin of a cow that has been treated to make leather.

– **Puppeteer**: A person who controls and moves puppets in a show.

– **Epic**: A very long and exciting story, often about heroes and important events.

– **Perform**: To do something in front of an audience, like acting in a play or singing a song.

– **Royal**: Related to kings, queens, and other members of a royal family.

– **Recognize**: To officially accept or approve something as important or valuable.

– **Heritage**: The traditions, culture, and history passed down from previous generations.

– **Tale**: A story or narrative, often involving adventures or imaginary events.

– **Intimate**: Small and comfortable, often with a close and personal feeling.

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ANSWER THESE QUESTIONS?

1. **What is Cambodian shadow drama?**
2. **How are the puppets used in Sbek Thom different from those used in Sbek Touch?**
3. **What material are the puppets made from in Cambodian shadow drama?**
4. **What type of stories does Sbek Thom typically tell?**
5. **How do puppeteers create shadows during a Sbek Thom performance?**
6. **In what settings is Sbek Thom usually performed?**
7. **What role does music play in a Cambodian shadow drama performance?**
8. **Why was Sbek Thom recognized by UNESCO?**
9. **What kinds of stories can Sbek Touch include?**
10. **How is the performance setting different for Sbek Touch compared to Sbek Thom?**

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MORE THAN ONE ANSWER CAN BE CORRECT:

1. **What is the primary material used to make puppets in Cambodian shadow drama?**
– A) Wood
– B) Fabric
– C) Cowhide


2. **Which of the following is a type of Cambodian shadow drama?**
– A) Sbek Thom
– B) Sbek Touch
– C) Sbek Chao


3. **What kind of stories does Sbek Thom primarily tell?**
– A) Modern stories
– B) Folk tales
– C) Stories from the Reamker


4. **Where is Sbek Thom commonly performed?**
– A) In small theaters
– B) At festivals
– C) During royal events


5. **What type of music accompanies Cambodian shadow drama performances?**
– A) Classical Western music
– B) Traditional Cambodian music
– C) Pop music


6. **What distinguishes Sbek Touch from Sbek Thom?**
– A) Sbek Touch uses smaller puppets.
– B) Sbek Touch tells stories from the Reamker.
– C) Sbek Touch is usually performed in smaller, more intimate settings.


7. **Why did UNESCO recognize Sbek Thom?**
– A) For its use of modern technology
– B) As an important cultural heritage
– C) For its historical significance


8. **What type of stories can Sbek Touch include?**
– A) Historical events
– B) Fantasy tales
– C) Contemporary themes


9. **How are the puppets used in Sbek Thom typically described?**
– A) They are small and simple.
– B) They are large and intricately decorated.
– C) They are made from plastic.


10. **Which setting is most appropriate for a Sbek Touch performance?**
– A) Large outdoor stages
– B) Small, intimate spaces
– C) Major film studios

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FIND THE FOLLOWING WORD/S:

050724

A couple from Australia approaches the front desk, they are having tickets for a Tom Teac performance, but have no idea of what to expect – you do!

„Tom Teav“ is a famous play from Cambodia, much like „Romeo and Juliet.“ It is performed in a traditional style called Yike, which ________________ music, dance, and acting. The story is about a young monk named Tum and a beautiful girl named Teav. They fall in love, but their love faces many problems.

Tum and Teav love each other ________________, but their families and society do not approve. They want Tum and Teav to follow different paths. This causes a lot of __________________ and trouble for the young lovers. In the end, their love story is very tragic, as they cannot be together.

The performance of „Tom Teav“ is very colorful and beautiful. Actors wear traditional costumes and sometimes masks. They use graceful dances and sing most of the story in a poetic way. Traditional Cambodian __________________ like the chapei (a type of lute) and the tro (a type of fiddle) are played.

„Tom Teav“ is very important in Cambodian culture. It helps keep old traditions alive and teaches young people about their _________________. Watching „Tom Teav“ is a great way to learn about and enjoy Cambodian culture. If you visit Cambodia, seeing this play can be a memorable ______________________.

FILL IN: heritage – sadness – includes – graceful – instruments – deeply – experience – story

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Some useful vocabulary:

1. **Perform**: To do something, like singing, dancing, or playing music, in front of people.

2. **Acting**: Pretending to be someone else, usually in a play or movie.

3. **Approve**: To say something is good or okay.

4. **Sadness**: A feeling when you are not happy and feel bad.

5. **Graceful**: Moving in a smooth and beautiful way.

6. **Heritage**: The traditions, stories, and culture that are passed down from older people to younger people.

7. **Enjoy**: To have fun and feel happy doing something.

8. **Memorable**: Something so special or good that you will remember it for a long time.

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ANSWER THE FOLLOWING QUESTIONS

1. What is „Tom Teav“ often compared to?

2. What traditional style is „Tom Teav“ performed in?

3. Who are the main characters in the story of „Tom Teav“?

4. What challenges do Tum and Teav face in their love story?

5. How does the story of „Tom Teav“ end?

6. What elements are included in a performance of „Tom Teav“?

7. What type of costumes do actors wear in „Tom Teav“?

8. What instruments are used in the music for „Tom Teav“?

9. Why is „Tom Teav“ important in Cambodian culture?

10. What can watching „Tom Teav“ teach people, especially the younger generation?

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Twelve multiple-choice questions – more than 1 answer may be correct:

1. What is „Tom Teav“ often compared to?

– a) „Hamlet“

– b) „Macbeth“

– c) „Romeo and Juliet“

– d) „The Tempest“

2. What traditional style is „Tom Teav“ performed in?

– a) Lakhon

– b) Yike

– c) Ramayana

– d) Shadow Puppetry

3. Who are the main characters in the story of „Tom Teav“?

– a) Tum and Teav

– b) Tum and Teav’s parents

– c) Tum and Teav’s friends

– d) Tum and Teav’s teachers

4. What challenges do Tum and Teav face in their love story?

– a) Family disapproval

– b) Societal rules

– c) Personal desires

– d) Lack of love

5. How does the story of „Tom Teav“ end?

– a) Happily ever after

– b) In a tragic way

– c) With Tum and Teav getting married

– d) With Tum and Teav unable to be together

6. What elements are included in a performance of „Tom Teav“?

– a) Magic tricks

– b) Music

– c) Dance

– d) Acting

7. What type of costumes do actors wear in „Tom Teav“?

– a) Modern clothes

– b) Elaborate traditional costumes

– c) Simple everyday clothes

– d) Uniforms

8. What instruments are used in the music for „Tom Teav“?

– a) Guitar

– b) Chapei

– c) Piano

– d) Tro

9. Why is „Tom Teav“ important in Cambodian culture?

– a) It keeps old traditions alive

– b) It teaches young people about their heritage

– c) It is the only form of entertainment in Cambodia

– d) It is a recent cultural addition

10. What can watching „Tom Teav“ teach people, especially the younger generation?

– a) About Cambodian traditions

– b) About Cambodian history

– c) About Cambodian modern life

– d) About Cambodian heritage

11. How is most of the story in „Tom Teav“ told?

– a) Through talking

– b) Through dancing

– c) Through singing

– d) Through mime

12. What can visitors to Siem Reap do to experience „Tom Teav“?

– a) Read about it in a book

– b) Watch a performance at local theaters

– c) Attend cultural centers

– d) Look for it in modern cinemas

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FIND THESE WORDS – and the word at the end

Some common mistakes that can negatively impact the guest experience.

### **1. Poor First Impressions**

– **Unwelcoming Attitude:** Failing to greet guests warmly or showing indifference can make them feel unwelcome.

– **Untidy Appearance:** Being poorly groomed or in an untidy uniform reflects poorly on the hotel’s standards.

### **2. Inefficiency**

– **Slow Service:** Making guests wait for long periods during check-in or check-out can cause frustration.

– **Disorganization:** Losing reservations or making errors in room assignments can create significant inconvenience for guests.

### **3. Lack of Communication Skills**

– **Inattentive Listening:** Not paying full attention to guests’ needs can lead to misunderstandings and unsatisfactory service.

– **Poor Communication:** Using a dismissive tone, being curt, or providing unclear information can create confusion and dissatisfaction.

### **4. Mishandling Problems**

– **Ignoring Issues:** Failing to address or follow up on guest complaints can escalate their frustration.

– **Defensive Attitude:** Reacting defensively instead of apologizing and finding a solution can worsen the situation.

### **5. Insufficient Knowledge**

– **Unfamiliarity with Services:** Not knowing details about the hotel’s amenities, services, or local attractions can limit your ability to assist guests effectively.

– **Inaccurate Information:** Providing incorrect information can lead to guest dissatisfaction and loss of trust.

### **6. Lack of Personalization**

– **Overlooking Preferences:** Not acknowledging repeat guests or ignoring their preferences can make them feel undervalued.

– **Missing Special Occasions:** Failing to recognize important dates or events for guests can lead to missed opportunities for creating memorable experiences.

### **7. Poor Team Collaboration**

– **Lack of Coordination:** Failing to communicate with other departments can result in service delays or errors.

– **Not Supporting Colleagues:** Not helping teammates when needed can create service gaps and negatively affect the guest experience.

### **8. Neglecting Follow-Up**

– **No Mid-Stay Check-Ins:** Not checking in with guests during their stay to ensure they are satisfied can miss chances to address issues early.

– **Unfriendly Farewell:** Not asking about their stay or inviting them to return when they check out can leave a negative final impression.

### **9. Resistance to Feedback**

– **Ignoring Feedback:** Dismissing guest feedback can prevent you from learning and improving your service.

– **Avoiding Training:** Skipping training opportunities can result in outdated skills and knowledge, leading to subpar service.

### **10. Unprofessional Behavior**

– **Personal Calls or Conversations:** Taking personal calls or engaging in personal conversations while on duty can be perceived as unprofessional.

– **Visible Frustration:** Displaying frustration or annoyance in front of guests can create a negative atmosphere.

By avoiding these mistakes, you can ensure that you provide the high level of service expected at a five-star hotel, creating a positive and memorable experience for every guest.

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what makes a great front desk team?
Some thoughts by the GM of a resort, addressing his/her staff.

As the front desk team at our prestigious five-star hotel, we play a vital role in shaping the guest experience. Our interactions can set the tone for their entire stay, so it’s essential that we consistently deliver excellence. Here are the key areas we need to focus on:

### 1. **First Impressions**

– **Warm Welcome:** Greet every guest with a genuine smile and friendly eye contact. A warm, personalized welcome can make guests feel special from the moment they arrive.

– **Professional Appearance:** Ensure we are always well-groomed and in proper uniform. Our appearance reflects the hotel’s standards.

### 2. **Efficiency and Accuracy**

– **Prompt Service:** Attend to guests promptly, minimizing their waiting time. Speed and efficiency are crucial, especially during check-in and check-out.

– **Attention to Detail:** Ensure all information is accurate, from room assignments to billing details. Double-check bookings and special requests to avoid errors.

### 3. **Communication Skills**

– **Clear and Courteous Communication:** Speak clearly and politely. Use the guest’s name whenever possible to add a personal touch.

– **Active Listening:** Listen attentively to understand guests‘ needs and concerns fully. This helps in providing appropriate solutions and recommendations.

### 4. **Problem-Solving**

– **Proactive Solutions:** Anticipate potential issues and address them before they escalate. If a problem arises, handle it swiftly and effectively, ensuring minimal disruption to the guest.

– **Empathy and Apologies:** If a guest has a complaint, listen empathetically and apologize sincerely. Aim to resolve the issue to their satisfaction promptly.

### 5. **Knowledge and Recommendations**

– **Hotel Facilities:** Be knowledgeable about all hotel amenities, services, and events. Be ready to provide accurate information and recommendations.

– **Local Insights:** Have insights about local attractions, dining options, and activities. Offer personalized suggestions to enhance their stay.

### 6. **Personalization**

– **Guest Preferences:** Remember and acknowledge repeat guests and their preferences. Personalized touches can create a memorable experience.

– **Special Occasions:** Be aware of special occasions such as birthdays or anniversaries. Offering a small gesture can significantly enhance the guest’s experience.

### 7. **Team Collaboration**

– **Coordination:** Work closely with other departments to ensure a seamless experience for our guests. Effective communication with housekeeping, concierge, and other teams is vital.

– **Support Each Other:** Help your colleagues when needed. A collaborative team ensures that no guest request goes unmet.

### 8. **Follow-Up**

– **Check Satisfaction:** During their stay, check in with guests to ensure they are satisfied with their accommodations and services.

– **Farewell:** When guests check out, ensure they leave with a positive impression. Ask about their stay and invite them to return.

### 9. **Continuous Improvement**

– **Feedback:** Encourage guests to provide feedback. Learn from both positive and negative comments to continually improve our services.

– **Training:** Regularly participate in training sessions to enhance your skills and stay updated on best practices.

By focusing on these areas, we can ensure that every guest leaves with a positive impression of our hotel. Let’s commit to delivering exceptional service and creating memorable experiences for our guests every day.

keeps your teeth and gums healthy

1. **Prevents Cavities:** Brushing and flossing remove plaque, a sticky film of bacteria that can cause holes in your teeth called cavities.

2. **Stops Gum Disease:** Good dental hygiene prevents gum disease, which can cause swelling, bleeding, and even tooth loss.

3. **Avoids Bad Breath:** Regular cleaning of your teeth helps prevent bad breath by removing food particles and bacteria.

4. **Maintains Overall Health:** Poor dental hygiene can lead to infections that may affect your heart and other parts of your body.

5. **Keeps Your Smile Bright:** Clean teeth look better and can make you feel more confident.

In short, taking care of your teeth and gums helps you avoid pain, keeps your mouth fresh, and supports your overall health.
________________________________-

photos vie SMF

Preparing for questions about the company you are applying to is crucial for a successful job interview.

### 1. **Research the Company**

– **Website:** Start with the company’s official website. Pay attention to the About Us, Mission, Vision, and Values sections.

– **Products/Services:** Understand what the company offers. Know their main products or services.

– **News and Press Releases:** Look for recent news articles, press releases, and announcements to understand their latest developments.

– **Annual Reports:** If it’s a public company, review their annual reports for financial performance and strategic direction.

### 2. **Understand the Industry**

– **Market Position:** Learn about the company’s position in the market compared to its competitors.

– **Industry Trends:** Be aware of current trends and challenges in the industry.

– **Key Competitors:** Know who the main competitors are and what differentiates the company from them.

### 3. **Company Culture**

– **LinkedIn and Glassdoor:** Read reviews and ratings on platforms like LinkedIn and Glassdoor to get insights into the company culture.

– **Social Media:** Check their social media channels to see how they interact with their audience and employees.

### 4. **Network**

– **Current Employees:** If possible, talk to current or former employees to get an insider’s perspective.

– **LinkedIn Connections:** Look for mutual connections who can provide more information about the company.

### 5. **Prepare Specific Points**

– **Mission and Values:** Be ready to discuss how your values align with the company’s mission and values.

– **Recent Achievements:** Mention recent accomplishments or news that you find impressive.

– **Products/Services:** Show that you understand their products or services and how they benefit customers.

– **Challenges and Solutions:** Identify potential challenges the company faces and think about how you could contribute to solving them.

### 6. **Formulate Your Answer**

Prepare a concise and structured response to questions about the company. Here’s a template:

**Example Response:**

„I have done extensive research on [Company Name], and I am really impressed by [specific achievement or initiative]. Your mission to [company mission] resonates with me because [personal reason]. I am particularly excited about [specific product/service] because [reason]. Additionally, I admire your commitment to [specific value or culture aspect], which aligns with my own values. Given my experience in [relevant field], I believe I can contribute to [specific aspect of the company] and help address [specific challenge or opportunity].“

### 7. **Practice**

– **Mock Interviews:** Practice your answers with friends, family, or a career coach.

– **Record Yourself:** Record your responses to see how you can improve your delivery.

By following these steps, you will be well-prepared to answer questions about the company confidently and thoughtfully during your interview.

020724

one of the questions could be „Describe yourself!“ – What to answer…..

________________________________________

Describing yourself in a job interview is an opportunity to highlight your strengths, experiences, and how you align with the company’s needs. Here’s a structured way to craft a compelling self-description:

1. **Introduction: Basic Information**

– Briefly introduce yourself with your name and current role or most recent position.

– Mention your educational background if it’s relevant.

Example:

„My name is [Your Name], and I’m currently working as a [Your Current Job Title] at [Current Company]. I hold a [Your Degree] in [Your Major] from [Your University].“

2. **Professional Experience and Achievements**

– Highlight your relevant work experience.

– Mention specific accomplishments or projects you’re proud of.

– Use quantifiable metrics to demonstrate your impact (e.g., increased sales by 20%, managed a team of 10).

Example:

„Over the past [number] years, I have gained extensive experience in [Your Field/Industry], particularly in [Specific Area/Skill]. At [Previous Company], I led a project that [describe achievement], which resulted in [quantifiable outcome].“

3. **Skills and Expertise**

– Discuss your key skills and how they apply to the job you’re interviewing for.

– Mention any certifications or specialized training.

Example:

„I have developed strong skills in [Skill 1], [Skill 2], and [Skill 3]. I am also certified in [Relevant Certification], which has enhanced my ability to [Specific Task/Responsibility].“

4. **Personal Traits and Work Ethic**

– Describe your personal qualities that make you a good fit for the team and the company culture.

– Mention any values or work principles you adhere to.

Example:

„I am known for my [Personal Trait, e.g., strong work ethic, attention to detail, team collaboration]. I believe in [Value/Principle], and I strive to bring this into my work every day. My colleagues often describe me as [Positive Adjective], and I take pride in [Related Behavior].“

5. **Alignment with the Company**

– Explain why you’re excited about this opportunity and how your goals align with the company’s mission and values.

– Show that you’ve done your homework by mentioning specific aspects of the company that attract you.

Example:

„I am particularly excited about this opportunity at [Company Name] because of [Specific Reason, e.g., the company’s commitment to innovation, its positive impact on the community]. I admire [Company’s Mission/Value], and I am eager to contribute to [Specific Aspect of the Company’s Work].“

6. **Closing: Future Aspirations**

– Mention your career aspirations and how you see this role fitting into your professional growth.

– End with a positive statement expressing your enthusiasm for the potential role.

Example:

„Looking ahead, I am eager to [Career Goal], and I believe that this position at [Company Name] offers the perfect environment to achieve this. I am enthusiastic about the prospect of contributing to your team and helping [Company Name] achieve its goals.“

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Putting it all together:

„My name is [Your Name], and I’m currently working as a [Your Current Job Title] at [Current Company]. I hold a [Your Degree] in [Your Major] from [Your University]. Over the past [number] years, I have gained extensive experience in [Your Field/Industry], particularly in [Specific Area/Skill]. At [Previous Company], I led a project that [describe achievement], which resulted in [quantifiable outcome].

I have developed strong skills in [Skill 1], [Skill 2], and [Skill 3]. I am also certified in [Relevant Certification], which has enhanced my ability to [Specific Task/Responsibility]. I am known for my [Personal Trait, e.g., strong work ethic, attention to detail, team collaboration]. I believe in [Value/Principle], and I strive to bring this into my work every day. My colleagues often describe me as [Positive Adjective], and I take pride in [Related Behavior].

I am particularly excited about this opportunity at [Company Name] because of [Specific Reason, e.g., the company’s commitment to innovation, its positive impact on the community]. I admire [Company’s Mission/Value], and I am eager to contribute to [Specific Aspect of the Company’s Work]. Looking ahead, I am eager to [Career Goal], and I believe that this position at [Company Name] offers the perfect environment to achieve this. I am enthusiastic about the prospect of contributing to your team and helping [Company Name] achieve its goals.“

This structured approach ensures you cover all important aspects while keeping your answer concise and relevant.

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why flowers make guests happy

Flowers make a big ___________________ in a hotel. They help guests feel good in many ways. First, flowers create a welcoming feeling. When guests see fresh flowers, they feel happy and special. The bright colors and nice smells make a good first _________________.

Second, flowers make the hotel look beautiful. They add color and life to the hotel. This makes the place look more elegant and nice. Guests enjoy staying in a hotel that looks lovely.

Third, flowers can improve _________________. Studies show that flowers make people feel happier and less stressed. Seeing and smelling flowers helps guests relax, which is great for those who are tired from traveling.

Also, flowers show that the hotel cares about details. Fresh flowers mean the hotel takes pride in its appearance. This makes guests feel ___________________ and well cared for.

Finally, flowers create happy memories. Guests like to take photos of pretty flower ________________ and share them with friends and family. This helps them remember their stay and tells others about the hotel.

In conclusion, flowers have many good ________________ on hotel guests. They make the hotel more welcoming, beautiful, relaxing, and memorable.

FILL IN:

arrangements – impression – valued – effects – moods- difference

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Some vocabulary:

1. **Improve** – To make something better.
2. **Relax** – To become calm and not worried.
3. **Mood** – How you feel inside.
4. **Appearance** – How something looks.
5. **Valued** – Made to feel important.
6. **Share** – To let others see or use something.
7. **Conclusion** – The end or final part.
8. **Memorable** – Easy to remember because it was special.

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ANSWER THE FOLLOWING QUESTIONS BASED ON THE TEXT

1. Why do flowers create a welcoming feeling in a hotel?
2. How do flowers make the hotel look more elegant and nice?
3. What effect do flowers have on guests‘ moods?
4. Why is it important for a hotel to show attention to details?
5. How do flowers help guests relax?
6. Why might guests take photos of flower arrangements?
7. How do flowers make guests feel valued?
8. What does the word „improve“ mean in simple terms?
9. What does the word „memorable“ mean in simple terms?
10. What is the main idea of the conclusion in the text?

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WHICH ANSWER IS CORRECT?

1. **Why do flowers create a welcoming feeling in a hotel?**
– A) They make guests feel happy and special.
– B) They make noise.
– C) They are expensive.

2. **How do flowers improve the appearance of the hotel?**
– A) They add color and life.
– B) They make it look dark.
– C) They make it smell bad.

3. **What effect do flowers have on guests‘ moods?**
– A) They make guests feel happier and less stressed.
– B) They make guests feel angry.
– C) They have no effect.

4. **Why is it important for a hotel to show attention to details?**
– A) It shows the hotel takes pride in its appearance.
– B) It makes the hotel look boring.
– C) It makes guests feel unimportant.

5. **How do flowers help guests relax?**
– A) By being colorful and smelling nice.
– B) By being hard to see.
– C) By being loud.

6. **Why might guests take photos of flower arrangements?**
– A) Because they are not allowed to.
– B) Because they look ugly.
– C) Because they want to remember the hotel and share with friends.

7. **How do flowers make guests feel valued?**
– A) They show the hotel takes care in making guests feel special.
– B) They make guests feel ignored.
– C) They make guests feel bored.

8. **What does „improve“ mean in simple terms?**
– A) To make something better.
– B) To make something disappear.
– C) To make something worse.

9. **What does „memorable“ mean in simple terms?**
– A) Easy to forget.
– B) Hard to remember.
– C) Easy to remember because it was special.

10. **What does „relax“ mean in simple terms?**
– A) To become busy.
– B) To become calm and not worried.
– C) To become angry.

11. **What does „appearance“ mean in simple terms?**
– A) How something tastes.
– B) How something sounds.
– C) How something looks.

12. **What is the main idea of the conclusion in the text?**
– A) Flowers are unnecessary.
– B) Flowers have many good effects on hotel guests.
– C) Flowers are expensive.

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Which word/s are we looking for?

300624