1. **Friendly and Welcoming**: Greet guests with a warm smile and positive attitude.
2. **Excellent Communication Skills**: Clear and polite communication is essential for helping guests with inquiries and requests.
3. **Organized and Efficient**: Keep the reception area tidy and manage check-ins and check-outs promptly.
4. **Knowledgeable**: Have good knowledge about the hotel amenities, local attractions, and services to assist guests effectively.
5. **Problem-Solving Abilities**: Handle guest complaints or issues calmly and find solutions quickly.
6. **Professional Appearance**: Maintain a neat appearance and dress appropriately for the hotel environment.
7. **Attention to Detail**: Pay attention to small details to ensure guest satisfaction, like ensuring their preferences are noted or any special requests are fulfilled.
8. **Multitasking Skills**: Ability to handle multiple tasks simultaneously, such as answering phones while checking in guests.
9. **Tech-Savvy**: Proficient in using hotel management software and other technology to streamline tasks and improve guest experience.
10. **Positive Attitude**: Stay positive even during busy or challenging times, and always strive to provide excellent service to guests.
When searching for a job in hotel service, it’s important to consider several criteria to find a position that matches your skills, interests, and career goals. Here are some key factors to consider:
### 1. **Job Role**
– **Entry-Level Positions**: Since you’re starting, look for roles like receptionist, concierge, housekeeper, or bellhop.
– **Specialized Roles**: With your specialization, you might also consider roles in guest services, event coordination, or food and beverage service.
### 2. **Location**
– **Geographic Area**: Consider if you want to stay local, relocate within your country, or work abroad.
– **Tourist Destinations**: Cities or regions known for tourism often have more opportunities.
### 3. **Type of Establishment**
– **Hotels and Resorts**: These can range from budget to luxury, each offering different experiences and opportunities.
– **Boutique Hotels**: Smaller establishments often provide a more personalized working environment.
– **Chain Hotels**: Larger hotel chains may offer more structured career advancement opportunities.
### 4. **Work Environment**
– **Company Culture**: Research the company’s values and work culture to see if it aligns with your preferences.
– **Work Hours**: Consider if you’re willing to work night shifts, weekends, and holidays, which are common in the hospitality industry.
### 5. **Career Development**
– **Training Programs**: Look for employers that offer ongoing training and professional development.
– **Advancement Opportunities**: Check if the company has a clear path for career progression.
### 6. **Salary and Benefits**
– **Compensation**: Ensure the salary meets your financial needs.
– **Benefits**: Look for benefits such as health insurance, retirement plans, and employee discounts.
### 7. **Company Reputation**
– **Reviews and Ratings**: Read reviews from current and former employees.
– **Industry Standing**: Check if the hotel or hotel chain is well-regarded in the industry.
### 8. **Job Requirements**
– **Skills and Experience**: Match your skills and experience with the job requirements. Entry-level positions might not require extensive experience, but having relevant training is a plus.
– **Language Skills**: In tourism, knowing multiple languages can be advantageous.
### 9. **Personal Interests**
– **Area of Interest**: If you have a passion for certain aspects of hospitality, like event planning or guest services, target roles that align with these interests.
– **Work-Life Balance**: Consider how the job will fit into your personal life and commitments.
### 10. **Networking Opportunities**
– **Professional Networks**: Some hotels are part of larger networks that offer more opportunities for networking and career growth.
– **Industry Events**: Look for employers who participate in industry events and encourage employee involvement.
### Steps to Take:
1. **Update Your Resume**: Highlight your course, relevant skills, and any practical experience.
2. **Write a Cover Letter**: Tailor it to each job, emphasizing why you’re a good fit.
3. **Search Job Boards**: Use hospitality-specific job boards and general job search engines.
4. **Network**: Connect with professionals on LinkedIn and attend industry events.
5. **Apply**: Submit applications to multiple positions and follow up as needed.
6. **Prepare for Interviews**: Practice common interview questions and prepare to discuss your training and how it applies to the job.
By considering these criteria and taking proactive steps, you can increase your chances of finding a job that’s a great fit for your career in hotel service. Good luck!
– **Gender**: Note their gender if it is important to the description.
2. **Physical Appearance**:
– **Height**: Are they tall, short, or average?
– **Build**: Are they thin, muscular, or heavy?
– **Hair**: Describe the color, length, and style of their hair.
– **Eyes**: Mention the color and any distinctive features.
– **Other Features**: Include any noticeable features like glasses, freckles, or a beard.
3. **Clothing**:
– Describe what the person is wearing. Mention the color and type of clothing (e.g., a blue shirt, black pants, red dress).
4. **Personality**:
– Use simple adjectives to describe their personality. Are they friendly, shy, funny, serious, kind, or talkative?
5. **Actions or Habits**:
– Mention any actions or habits that are characteristic of them. Do they smile a lot, walk quickly, or always read books?
### Example Description:
1. **Name**: The person’s name is John.
2. **Age**: He is 25 years old.
3. **Gender**: He is a man.
4. **Physical Appearance**:
– **Height**: John is tall.
– **Build**: He is thin.
– **Hair**: He has short, brown hair.
– **Eyes**: His eyes are green.
– **Other Features**: He wears glasses.
5. **Clothing**:
– John is wearing a white t-shirt and blue jeans.
6. **Personality**:
– John is very friendly and always smiling.
7. **Actions or Habits**:
– He likes to read books and often carries one with him.
By following these steps, you can create a clear and simple description of a person.
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An example: Oum, a little girl
My friend Oum is a young girl. She is 12 years old. Oum is short and thin. She has long, black hair that she often ties in a ponytail. Her eyes are dark brown and they always look bright and happy. She has a big smile that makes everyone around her feel good.
Oum likes to wear colorful clothes. Today, she is wearing a pink dress with white shoes. She always dresses nicely and takes good care of her clothes.
Oum is very friendly and kind. She likes to help others and is always ready to lend a hand. She is also very smart and does well in school. Her favorite subject is math. Oum enjoys solving problems and learning new things.
In her free time, Oum loves to read books. She also enjoys playing outside with her friends. They often play games like tag and hide-and-seek. Oum is very good at running and is usually the fastest one in our group.
Oum has a special habit of humming when she is happy. You can often hear her humming a tune while she walks or does her homework. It is a pleasant sound that makes everyone smile.
Oum is a wonderful friend. She is always cheerful and makes everyone feel happy. I am glad to have her as my friend.“ ##############
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Now try yourself, describe you mom, father, a sibbling, a friend……
If you want you can send me your description via SMFrockZ(at)gmx(dot)at, I#ll have a look at it and forward some advice, if necessary.
Shinta Mani Foundation class 2023/24 – great youngsters
When a guest complains about the service in the restaurant via email, it’s important to respond promptly and professionally to address their concerns and ensure their satisfaction. Here’s a suggested approach:
1. **Acknowledge the Complaint**: Start by acknowledging the guest’s complaint and expressing your sincere apologies for any inconvenience or dissatisfaction they experienced. Let them know that their feedback is valuable and that you take their concerns seriously.
2. **Express Empathy**: Show empathy towards the guest’s experience. Let them know that you understand their frustration and assure them that you’re committed to resolving the issue to their satisfaction.
3. **Investigate**: Take the time to investigate the specifics of the complaint. Reach out to the restaurant staff or review any available records to understand what may have gone wrong during the guest’s visit.
4. **Offer Solutions**: Based on your investigation, propose specific solutions to address the guest’s concerns. This might include offering a complimentary meal or drink, providing a discount on their next visit, or any other gesture of goodwill that you believe would help remedy the situation.
5. **Assure Improvement**: Assure the guest that you will take steps to prevent similar issues from occurring in the future. This might involve additional training for restaurant staff, implementing new procedures, or addressing any underlying issues that contributed to the poor service.
6. **Follow-Up**: After implementing any necessary actions, follow up with the guest to ensure that they are satisfied with the resolution. Invite them to provide any further feedback or suggestions for improvement.
7. **Thank Them**: Finally, thank the guest for bringing their concerns to your attention and for giving you the opportunity to address them. Reiterate your commitment to providing exceptional service and ensuring that they have a positive experience during their stay at your hotel.
By following these steps, you can demonstrate your commitment to guest satisfaction and turn a negative experience into an opportunity to showcase your dedication to providing exceptional service.
Subject: Apologies for Your Recent Restaurant Experience
Dear [Guest’s Name],
I hope this email finds you well.
I wanted to personally reach out to express my sincere apologies for the less than satisfactory experience you had at our restaurant during your recent visit to our hotel. Your feedback is incredibly valuable to us, and we appreciate you taking the time to bring this matter to our attention.
I understand how important it is to enjoy exceptional service during your dining experience, and I regret to learn that we fell short of meeting your expectations on this occasion. Please know that this is not indicative of the level of service we strive to provide to all of our guests.
Upon receiving your feedback, I immediately took steps to investigate the situation further. Rest assured, I have addressed the matter with our restaurant team to ensure that necessary improvements are made to prevent similar issues from occurring in the future.
In an effort to make amends for the inconvenience you experienced, I would like to offer you [specific compensation, such as a complimentary meal or drink during your next visit]. Additionally, I would be more than happy to personally oversee your dining experience to ensure that it exceeds your expectations.
Once again, please accept my sincerest apologies for the service lapse you encountered. We truly value your patronage and hope to have the opportunity to restore your faith in our restaurant and hotel.
Thank you for your understanding and for giving us the chance to make things right. Should you have any further questions or concerns, please do not hesitate to contact me directly at [your contact information].
Austria is a fantastic country with lots of things to love.
First, it has stunning natural beauty. The Alps, with their tall ________________ and sparkling lakes, are breathtaking. You can hike, ski, or just enjoy the scenery.
Second, Austria is full of history and culture. ________________ like Vienna and Salzburg have beautiful old buildings, museums, and music. Mozart was born in Austria!
Third, the food in Austria is ________________. You can try Wiener Schnitzel, a tasty breaded meat dish, or Apfelstrudel, a sweet apple pastry. And don’t forget the famous Viennese coffee!
Austria is also very safe and clean, so you can _______________ without worries. People are friendly and welcoming, too.
Throughout the year, Austria hosts fun _______________ and events. The Christmas markets are magical, and there are music festivals in the summer.
Overall, Austria is a wonderful place to visit because of its natural beauty, rich culture, delicious ________________, safety, and friendly people. Whether you love ________________ adventures, history and art, or just good food, Austria has something for everyone to enjoy.
1. **Stunning**: Very, very pretty. Like when you see something so beautiful, it makes you stop and look.
2. **Breathtaking**: When something is so amazing, it feels like it takes your breath away. Like when you see a view that’s so pretty, it feels like you can’t breathe.
3. **Scenery**: The things you see around you, like mountains, lakes, trees, and so on. It’s like the background of a painting.
4. **Hike**: To go for a walk in nature, usually on trails or paths in the mountains or forests. It’s like going on an adventure walk.
5. **Sparkling**: Shiny and bright, like when the sun reflects off something and makes it look like it’s covered in tiny lights.
6. **Tasty**: When food or drinks are really good and make your mouth happy. It’s like when you eat something and think, „Yum!“
7. **Breaded**: When food is covered in breadcrumbs and then cooked. It’s like when you make chicken nuggets with a crispy outside.
8. **Pastry**: A sweet food made from dough, usually with fruit or cream inside. It’s like a yummy dessert.
9. **Magical**: Something that feels like it’s from a fairy tale or a dream, with special and wonderful things happening.
10. **Welcoming**: When someone is friendly and happy to see you, making you feel like you belong there.
11. **Hosts**: When someone organizes and takes care of an event or a party, making sure everyone has a good time.
12. **Overall**: Looking at everything together as a whole, considering all parts of something.
13. **Adventure**: Doing something exciting and new, like exploring a new place or trying a fun activity. It’s like going on a big, fun journey.
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Words from the text above – what is the phrase we are looking for?
Let’s celebrate Earth, our home so wide, With oceans deep and mountains high. We breathe her air, we walk her ground, Her beauty and life are all around.
But she needs care, not just our praise, So plant a tree, change your ways. Recycle, walk, and waste much less— A cleaner world is true success.
Today is Earth Day, a special day to remember how important our planet is. As a ***** hotel, we want to show our guests and our community that we care about the Earth.
There are many simple things we can do together. Please help by turning off lights and air conditioning when not needed. Use less water when cleaning rooms, and report any leaking taps or toilets. We will also place signs in guest rooms to remind them to save energy and reuse towels.
Let’s reduce plastic by using refillable water bottles and saying no to plastic straws. Please also sort waste into the correct bins—plastic, paper, and food.
In the restaurant and kitchen, try to avoid food waste. Take only what you need and store food properly.
We will plant a small tree in the hotel garden today to celebrate Earth Day. You are all welcome to join.
Every small action helps. Together, we can make our hotel cleaner, greener, and a great example for others.
Thank you for your support and care.
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A more polished, elaborate version:
Good morning, everyone.
Today is Earth Day, a special day to remind us how important it is to care for our planet. As a ***** hotel, we are not only a place of comfort and service—we are also part of a global community that must protect the environment.
There are many meaningful actions we can take together:
Please turn off lights, air conditioning, and machines when not in use. Use water carefully, and report any leaking taps or toilets immediately. Every drop saved matters.
Let’s reduce plastic waste by using refillable bottles and avoiding plastic straws. Sort waste into the right bins—paper, plastic, food, and general waste—to help with recycling.
In the kitchen and restaurant, plan carefully to reduce food waste. Store food properly, take only what is needed, and use everything wisely.
To celebrate Earth Day, we will plant a tree in the hotel garden today. It’s a small step, but one that shows our care for the future.
Remember: small actions lead to big changes. Our guests notice our efforts, and so does the planet.
Thank you for your care and teamwork. Let’s make every day a little greener, together.
Happy Earth Day!
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🟢 EARTH DAY – HOTEL STAFF ACTION PLAN 🟢
(General Manager’s Mind Map)
🌍 Earth Day – Why It Matters
Global day to care for the planet
Hotel’s role in protecting the environment
Guests appreciate sustainable practices
💡 Save Energy
Turn off lights, aircon, and machines when not needed
Use natural light when possible
Place reminder signs in guest rooms
💧 Save Water
Use less water during room cleaning
Report leaks or broken taps/toilets
Encourage towel/linen reuse
🗑 Reduce Waste
Use refillable water bottles
Avoid single-use plastics (e.g. straws)
Sort waste: paper, plastic, food, general
Staff to lead by example
🍽 Reduce Food Waste
Take only what’s needed
Store food properly
Monitor expiry dates
🌱 Celebrate Together
Plant a tree in the hotel garden
Involve all departments
Symbol of long-term commitment
✅ Final Message
Small actions = big change
Every team member matters
Be proud of our green hotel
Use the mindmap, give a speech to somebody, or to yourself, record the speech, then listen to it…………, well done? Record the sound file, send it to me via SMFrockZ(at)gmx(dot)com, I’ll go though it, and give you feeback, with regard to language and presentation.
Earth Day is a special day celebrated every year on April 22. It is a time when people around the world think about how to protect our planet. Earth Day began in 1970 in the United States. Now, it is celebrated in more than 190 countries.
The main idea of Earth Day is to care for the Earth. People talk about big problems like air pollution, dirty water, cutting down too many trees, and climate change. On this day, schools, families, and communities do things to help nature. They plant trees, clean up parks, ride bikes instead of cars, and learn how to recycle.
Earth Day helps us remember that we must take care of the planet, not just for ourselves, but also for future generations. The Earth gives us everything we need—air, water, food, and a home. If we don’t take care of it, we may lose these things.
Even small actions can help. Turning off lights, saving water, and not wasting food are good ways to start. Earth Day is a reminder that every person can help make the world a cleaner, healthier place. Every day can be Earth Day if we all do our part. _____________________________
Vocabulary – find the word/s in text:
_______________ To switch off the lights so they are not shining anymore.
_______________ To travel or go somewhere by using a car.
_______________ Dirty air caused by smoke, gas, or chemicals from cars, factories, or fires.
_______________ To do something special and happy for a holiday or important day.
_______________ Something that helps you remember something important.
_______________ To make something fall by cutting it, like cutting down a tree.
_______________ To sit on a bicycle and move by pushing the pedals with your feet.
_______________ A group of people who live in the same area and often do things together.
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The correct word/s:
A community: A group of people who live in the same area and often do things together.
To turn off lights: To switch off the lights so they are not shining anymore.
To take a car: To travel or go somewhere by using a car.
Air pollution: Dirty air caused by smoke, gas, or chemicals from cars, factories, or fires.
To celebrate: To do something special and happy for a holiday or important day.
A reminder: Something that helps you remember something important.
To cut down: To make something fall by cutting it, like cutting down a tree.
To ride a bike: To sit on a bicycle and move by pushing the pedals with your feet.
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Here’s a simple multiple-choice test. Some questions have more than one correct answer.
Earth Day Vocabulary – Multiple Choice Test
1. What do you do when you turn off the lights? A. Make the room darker B. Use more electricity C. Save energy
2. What does it mean to take a car? A. Walk to school B. Ride in a car to go somewhere C. Drive a bicycle
3. What is air pollution? A. Clean, fresh air B. Dirty air from smoke and gas C. Something that helps plants grow
4. What do people do to celebrate Earth Day? A. Throw trash on the ground B. Plant trees C. Clean up parks
5. What is a reminder? A. Something that helps you remember something B. A type of tree C. A new car
6. What does it mean to cut down a tree? A. To make the tree fall by cutting it B. To help it grow taller C. To remove the leaves
7. What happens when you ride a bike? A. You use your feet to pedal B. You drive a car C. You help keep the air clean
8. What is a community? A. A group of people who live near each other B. A single tree C. People who work and help each other
And the correct answer/s:
1. What do you do when you turn off the lights? A. Make the room darker ✅ C. Save energy ✅
2. What does it mean to take a car? B. Ride in a car to go somewhere ✅
3. What is air pollution? B. Dirty air from smoke and gas ✅
4. What do people do to celebrate Earth Day? B. Plant trees ✅ C. Clean up parks ✅
5. What is a reminder? A. Something that helps you remember something ✅
6. What does it mean to cut down a tree? A. To make the tree fall by cutting it ✅
7. What happens when you ride a bike? A. You use your feet to pedal ✅ C. You help keep the air clean ✅
8. What is a community? A. A group of people who live near each other ✅ C. People who work and help each other ✅
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Here’s an interview with a scientist about Earth Day. Find proper answer/question.
Interview with a Scientist – Earth Day
Q1: A1: Earth Day is a special day on April 22. People think about how to protect the Earth.
Q2: When did Earth Day begin? A2:
Q3: Why is Earth Day important? A3: It reminds us to take care of our planet and keep it clean and safe.
Q4: What problems do people talk about on Earth Day? A4:
Q5: What do people do to help on Earth Day? A5: They plant trees, clean parks, ride bikes, and recycle.
Q6: A6: Everyone can help—kids, adults, families, and schools.
Q7: What are some small actions we can do every day? A7: We can turn off lights, save water, and not waste food.
Q8: A8: Yes! If we all do a little each day, we can protect the Earth together.
Let me know if you’d like this in a worksheet format too!
a) We can turn off lights, save water, and not waste food.
b) Who can help the Earth?
c) We talk about air pollution, dirty water, cutting down trees, and climate change.
d) It started in 1970 in the United States.
e) Can every day be Earth Day?
f) What is Earth Day?
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What can a single person do to help our planet? (complete)
A _______ person can do many small things to help the Earth. To fight air pollution, they can walk or ride a bike _______using a car. To help with _______ water, they should not throw trash or chemicals in rivers or drains. To stop _______ down trees, they can use less paper and plant trees. To fight climate change, they can turn off lights, save _________ and use less plastic. These small _______may seem simple, but if many people do them, they can make a big difference for the planet.
Fill in: energy – dirty – single – actions – cutting – instead of
