1. General Manager (GM)
A General Manager leads the whole hotel. They make sure everything runs well — rooms, food, staff, and guests. The GM checks that guests are happy and the team works together. They plan budgets and solve problems quickly. A good GM is friendly, professional, and always looks for ways to make the hotel better.
2. Director of Operations
The Director of Operations manages daily work in the hotel. They check that every department — like housekeeping, front office, and restaurant — follows hotel standards. This person trains managers and supports the team. They also look for new ways to save time and money. Their goal is to give every guest a great experience.
3. Regional Manager
A Regional Manager is responsible for many hotels in different areas. They travel often to visit hotels, meet managers, and check performance. They share ideas and help improve service and profits. A Regional Manager also plans strategies for future growth. They must be good leaders, organized, and able to work with people from many places.
4. Sales and Marketing Director
The Sales and Marketing Director promotes the hotel to attract more guests. They make plans for advertising, online marketing, and partnerships. This person talks to travel agencies and companies to bring business clients. They study the market and create new offers. Their work helps the hotel stay popular and increase its income.
5. Human Resources (HR) Director
The HR Director takes care of all hotel employees. They hire new staff, organize training, and make sure everyone follows company rules. They help workers grow and feel happy at work. The HR Director also solves staff problems and supports teamwork. Their job keeps the hotel strong and the team motivated every day.
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6. Finance Director
The Finance Director manages the hotel’s money. They prepare budgets, pay bills, and check that spending is correct. They also report profits and help managers make smart financial decisions. This person must be careful, good with numbers, and honest. Their work keeps the hotel safe, stable, and ready for future investments.
7. Front Office Manager
The Front Office Manager takes care of the reception and guest services. They make sure check-in and check-out are smooth and fast. This person trains the reception team to smile, be polite, and solve guest problems. They also handle bookings and guest requests. The goal is to make every guest feel welcome and happy.
8. Food and Beverage (F&B) Manager
The Food and Beverage Manager looks after restaurants, bars, and room service. They plan menus, control food quality, and train waiters and chefs. This person also checks that service is fast and friendly. They manage costs and make sure guests enjoy their meals. A good F&B Manager creates a great dining experience for everyone.
9. Revenue Manager
The Revenue Manager studies prices, room sales, and market trends. They decide the best room rates to earn more money for the hotel. This person checks data every day and gives reports to the General Manager. They also help plan promotions and special offers. A smart Revenue Manager helps the hotel stay full and profitable.
10. Executive Housekeeper
The Executive Housekeeper manages the cleaning team in the hotel. They make sure all rooms and public areas are clean, tidy, and ready for guests. They check supplies, plan schedules, and train staff to work carefully. The Executive Housekeeper’s goal is to keep everything fresh and beautiful so guests feel comfortable and safe.
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11. Guest Relations Manager
The Guest Relations Manager helps guests with special needs or problems. They welcome VIPs, answer questions, and make sure everyone feels happy. They also get feedback from guests and share it with the team. A good Guest Relations Manager is friendly, patient, and professional. Their job is to make every guest feel important.
12. Concierge
The Concierge helps guests with activities, transport, and information. They book taxis, tours, tickets, and restaurants. They also give advice about local attractions. A Concierge must know the city well and speak politely with guests. They make the stay easy, fun, and comfortable. Guests trust them for guidance and help.
13. Events Manager
The Events Manager plans and organizes meetings, weddings, and conferences. They work with clients to understand their needs and manage staff to prepare the event. They check decorations, catering, and technical equipment. A good Events Manager is organized, creative, and calm. Their goal is to make every event successful and memorable.
14. Front Desk Supervisor
The Front Desk Supervisor helps the Front Office Manager. They guide reception staff, solve guest problems, and check bookings. They train new receptionists and make sure the desk works smoothly. The supervisor also handles complaints politely. Their work keeps the reception efficient and guests happy.
15. Training Manager
The Training Manager teaches hotel staff new skills. They organize courses for service, safety, languages, and teamwork. They also help new employees learn quickly. A good Training Manager is patient and knows how to explain things simply. Their goal is to make the hotel staff skilled, confident, and ready to give the best service.