Gaining Experience
- Work hard and learn every task carefully.
When you start a new job in hospitality, it is important to work hard every day. Try to do your best, even in small tasks. Listen carefully when your supervisor gives instructions. Do not rush; take time to learn each job step by step. If you make a mistake, don’t worry — learn from it. Try to improve each day. When you clean a room, serve food, or talk to guests, do it with care and attention. Working hard helps people trust you. It also shows that you are serious about your job. The more effort you give, the faster you learn and the better your results will be. Hard work is the key to success.
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to gain experience – to learn new things from doing something - to work hard – to put a lot of effort into your work
- to do one’s best – to try as much as you can
- a small task – a little job you need to do
- a supervisor – a person who watches and helps you at work
- to give instructions – to tell someone what to do
- to rush – to do something quickly
- step by step – doing things slowly, one after another
- to make a mistake – to do something wrong
- to worry – to feel afraid or nervous about something
- to improve – to get better at something
- to serve food – to give food to people
- to do with care – to do something carefully
- to do with attention – to pay attention when doing something
- to trust somebody – to believe someone will help or not lie to you
- to be serious about a job – to work with focus and responsibility
- to give an effort – to try hard to do something
- a key to success – something very important to do well
- Observe senior staff and ask questions.
Watching experienced staff is one of the best ways to learn. Look carefully at how they speak to guests and how they solve small problems. See how they move, how they smile, and how they stay calm. You can learn good habits from them. If you do not understand something, ask a simple question. Most senior staff are happy to help you. Asking questions shows that you are interested in learning. You can say, “Can you show me, please?” or “How do you do this?” This is polite and helps you learn faster. Always listen to their advice. By observing and asking, you will soon know how to work well and become more confident in your job.
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to observe – to look at something carefully - experienced – having done something many times before
- to stay calm – to be quiet and not angry or nervous
- a good habit – something good you do regularly
- to listen to advice – to hear and follow someone’s suggestion
- to become confident in a job – to feel sure and comfortable doing your work
Learn the company systems and operations.
Every hotel or restaurant has its own way of working. There are systems for cleaning, serving, checking guests in, or taking orders. Learn how these systems work step by step. Read instructions or watch how other workers do it. Follow the rules and do things in the right order. For example, in a hotel, you may need to follow a checklist to clean a room or use a computer to register guests. Knowing these systems makes your work easier and faster. It also helps you avoid mistakes. When you understand how your company works, you can help new staff too. Good knowledge of systems and operations helps you grow in your job and move to better positions.
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the company operations – the work and activities of a company
to take an order – to write or accept what a customer wants
to follow rules – to do what the rules say
in the right order – in the correct way or sequence
to register a guest – to write down a guest’s information at a hotel or event
to avoid mistakes – to try not to do something wrong
a good knowledge – knowing a lot about something
to grow in a job – to get better and stronger in your work
to move to a better position – to get a higher or better job
Practice professional behavior: polite language, dressing well, punctuality.
Being professional is very important in hospitality. Always use polite language. Say “Good morning,” “Please,” and “Thank you.” Be friendly, but also respectful. Dress cleanly and wear the correct uniform every day. Your clothes should be neat, your shoes clan, and your hair tidy. Guests often judge the service by how staff look. Also, come to work on time — being punctual shows responsibility. Never arrive late or leave early without permission. When you speak, keep your voice calm and positive. Smile often and make guests feel welcome. Acting professionally makes people trust you and enjoy your service. It also shows your managers that you are ready for more responsibility and future promotion.
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to practice professional behavior – to act well and correctly at work
to dress well – to wear nice and clean clothes
punctuality – the habit of being on time
to be respectful – to be polite to other people
to wear a uniform – to wear the special clothes of a job or school
neat clothes – clean and tidy clothes
tidy hair – hair that looks clean and nice
to judge by the look – to decide about someone only by how they look
to be punctual – to arrive or do something on time
to show responsibility – to do your duties well
without permission – without asking to do it
a calm voice – a quiet and soft voice
to act professionally – to behave correctly at work
to trust a person – to believe someone will help or not lie to you
to enjoy a service – to like or be happy with a service
responsibility – a duty or something you must do
a promotion – moving to a better job or position
Useful vocabulary: